Complaints & Recalls
Consumer Complaints
6 ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS DRIVING DOWN A ROAD AT 45 MPH WHEN MY CAR TURNED OFF SUDDENLY. ALL THE LIGHTS ON THE DASHBOARD LIT ON. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, SLOWLY. I TURNED OFF THE CAR AND IT TURNED BACK ON WITH NO PROBLEMS. I DROVE HOME, AND DROVE IT TO MATT SLAP SUBARU IN NEWARK, DELAWARE THE NEXT MORNING (TODAY). I SPOKE TO THE PRODUCT SPECIALIST, DENISE. SHE SAID TO KEEP DRIVING IT AND SEE IF THE PROBLEM HAPPENS AGAIN, AND AT THAT POINT THEY WILL DO A DIAGNOSTIC TEST. I INSISTED THAT THEY ADDRESS THE PROBLEM, BUT THEY INFORMED ME THAT IS NOT THEIR PROTOCOL. I FEEL THIS IS A SERIOUS SAFETY CONCERN--ONE THAT SUBARU IS NOT TAKING SERIOUSLY. AS FAR AS I KNOW, THE DEALERSHIP HAS NOT FILED A REPORT TO SUBARU OF THIS ISSUE. FORTUNATELY, I WAS ONLY GOING 45 MPH AND WAS ON A ROAD WITH A SHOULDER WITHOUT HEAVY TRAFFIC. HAD THE CIRCUMSTANCES BEEN DIFFERENT, THIS COULD HAVE CAUSED AN ACCIDENT. IT SHOULD NOT HAVE TO OCCUR TWICE BEFORE SUBARU CONSIDERS A FIX. ONE SHUT DOWN IS ENOUGH.
Corrective Action:
I WAS DRIVING DOWN A ROAD AT 45 MPH WHEN MY CAR TURNED OFF SUDDENLY. ALL THE LIGHTS ON THE DASHBOARD LIT ON. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, SLOWLY. I TURNED OFF THE CAR AND IT TURNED BACK ON WITH NO PROBLEMS. I DROVE HOME, AND DROVE IT TO MATT SLAP SUBARU IN NEWARK, DELAWARE THE NEXT MORNING (TODAY). I SPOKE TO THE PRODUCT SPECIALIST, DENISE. SHE SAID TO KEEP DRIVING IT AND SEE IF THE PROBLEM HAPPENS AGAIN, AND AT THAT POINT THEY WILL DO A DIAGNOSTIC TEST. I INSISTED THAT THEY ADDRESS THE PROBLEM, BUT THEY INFORMED ME THAT IS NOT THEIR PROTOCOL. I FEEL THIS IS A SERIOUS SAFETY CONCERN--ONE THAT SUBARU IS NOT TAKING SERIOUSLY. AS FAR AS I KNOW, THE DEALERSHIP HAS NOT FILED A REPORT TO SUBARU OF THIS ISSUE. FORTUNATELY, I WAS ONLY GOING 45 MPH AND WAS ON A ROAD WITH A SHOULDER WITHOUT HEAVY TRAFFIC. HAD THE CIRCUMSTANCES BEEN DIFFERENT, THIS COULD HAVE CAUSED AN ACCIDENT. IT SHOULD NOT HAVE TO OCCUR TWICE BEFORE SUBARU CONSIDERS A FIX. ONE SHUT DOWN IS ENOUGH.
Additional Notes:
I WAS DRIVING DOWN A ROAD AT 45 MPH WHEN MY CAR TURNED OFF SUDDENLY. ALL THE LIGHTS ON THE DASHBOARD LIT ON. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, SLOWLY. I TURNED OFF THE CAR AND IT TURNED BACK ON WITH NO PROBLEMS. I DROVE HOME, AND DROVE IT TO MATT SLAP SUBARU IN NEWARK, DELAWARE THE NEXT MORNING (TODAY). I SPOKE TO THE PRODUCT SPECIALIST, DENISE. SHE SAID TO KEEP DRIVING IT AND SEE IF THE PROBLEM HAPPENS AGAIN, AND AT THAT POINT THEY WILL DO A DIAGNOSTIC TEST. I INSISTED THAT THEY ADDRESS THE PROBLEM, BUT THEY INFORMED ME THAT IS NOT THEIR PROTOCOL. I FEEL THIS IS A SERIOUS SAFETY CONCERN--ONE THAT SUBARU IS NOT TAKING SERIOUSLY. AS FAR AS I KNOW, THE DEALERSHIP HAS NOT FILED A REPORT TO SUBARU OF THIS ISSUE. FORTUNATELY, I WAS ONLY GOING 45 MPH AND WAS ON A ROAD WITH A SHOULDER WITHOUT HEAVY TRAFFIC. HAD THE CIRCUMSTANCES BEEN DIFFERENT, THIS COULD HAVE CAUSED AN ACCIDENT. IT SHOULD NOT HAVE TO OCCUR TWICE BEFORE SUBARU CONSIDERS A FIX. ONE SHUT DOWN IS ENOUGH.
Mfg Campaign: 11196489
Recall Date: Apr 15, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING DOWN A ROAD AT 45 MPH WHEN MY CAR TURNED OFF SUDDENLY. ALL THE LIGHTS ON THE DASHBOARD LIT ON. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, SLOWLY. I TURNED OFF THE CAR AND IT TURNED BACK ON WITH NO PROBLEMS. I DROVE HOME, AND DROVE IT TO MATT SLAP SUBARU IN NEWARK, DELAWARE THE NEXT MORNING (TODAY). I SPOKE TO THE PRODUCT SPECIALIST, DENISE. SHE SAID TO KEEP DRIVING IT AND SEE IF THE PROBLEM HAPPENS AGAIN, AND AT THAT POINT THEY WILL DO A DIAGNOSTIC TEST. I INSISTED THAT THEY ADDRESS THE PROBLEM, BUT THEY INFORMED ME THAT IS NOT THEIR PROTOCOL. I FEEL THIS IS A SERIOUS SAFETY CONCERN--ONE THAT SUBARU IS NOT TAKING SERIOUSLY. AS FAR AS I KNOW, THE DEALERSHIP HAS NOT FILED A REPORT TO SUBARU OF THIS ISSUE. FORTUNATELY, I WAS ONLY GOING 45 MPH AND WAS ON A ROAD WITH A SHOULDER WITHOUT HEAVY TRAFFIC. HAD THE CIRCUMSTANCES BEEN DIFFERENT, THIS COULD HAVE CAUSED AN ACCIDENT. IT SHOULD NOT HAVE TO OCCUR TWICE BEFORE SUBARU CONSIDERS A FIX. ONE SHUT DOWN IS ENOUGH.
Corrective Action:
I WAS DRIVING DOWN A ROAD AT 45 MPH WHEN MY CAR TURNED OFF SUDDENLY. ALL THE LIGHTS ON THE DASHBOARD LIT ON. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, SLOWLY. I TURNED OFF THE CAR AND IT TURNED BACK ON WITH NO PROBLEMS. I DROVE HOME, AND DROVE IT TO MATT SLAP SUBARU IN NEWARK, DELAWARE THE NEXT MORNING (TODAY). I SPOKE TO THE PRODUCT SPECIALIST, DENISE. SHE SAID TO KEEP DRIVING IT AND SEE IF THE PROBLEM HAPPENS AGAIN, AND AT THAT POINT THEY WILL DO A DIAGNOSTIC TEST. I INSISTED THAT THEY ADDRESS THE PROBLEM, BUT THEY INFORMED ME THAT IS NOT THEIR PROTOCOL. I FEEL THIS IS A SERIOUS SAFETY CONCERN--ONE THAT SUBARU IS NOT TAKING SERIOUSLY. AS FAR AS I KNOW, THE DEALERSHIP HAS NOT FILED A REPORT TO SUBARU OF THIS ISSUE. FORTUNATELY, I WAS ONLY GOING 45 MPH AND WAS ON A ROAD WITH A SHOULDER WITHOUT HEAVY TRAFFIC. HAD THE CIRCUMSTANCES BEEN DIFFERENT, THIS COULD HAVE CAUSED AN ACCIDENT. IT SHOULD NOT HAVE TO OCCUR TWICE BEFORE SUBARU CONSIDERS A FIX. ONE SHUT DOWN IS ENOUGH.
Additional Notes:
I WAS DRIVING DOWN A ROAD AT 45 MPH WHEN MY CAR TURNED OFF SUDDENLY. ALL THE LIGHTS ON THE DASHBOARD LIT ON. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, SLOWLY. I TURNED OFF THE CAR AND IT TURNED BACK ON WITH NO PROBLEMS. I DROVE HOME, AND DROVE IT TO MATT SLAP SUBARU IN NEWARK, DELAWARE THE NEXT MORNING (TODAY). I SPOKE TO THE PRODUCT SPECIALIST, DENISE. SHE SAID TO KEEP DRIVING IT AND SEE IF THE PROBLEM HAPPENS AGAIN, AND AT THAT POINT THEY WILL DO A DIAGNOSTIC TEST. I INSISTED THAT THEY ADDRESS THE PROBLEM, BUT THEY INFORMED ME THAT IS NOT THEIR PROTOCOL. I FEEL THIS IS A SERIOUS SAFETY CONCERN--ONE THAT SUBARU IS NOT TAKING SERIOUSLY. AS FAR AS I KNOW, THE DEALERSHIP HAS NOT FILED A REPORT TO SUBARU OF THIS ISSUE. FORTUNATELY, I WAS ONLY GOING 45 MPH AND WAS ON A ROAD WITH A SHOULDER WITHOUT HEAVY TRAFFIC. HAD THE CIRCUMSTANCES BEEN DIFFERENT, THIS COULD HAVE CAUSED AN ACCIDENT. IT SHOULD NOT HAVE TO OCCUR TWICE BEFORE SUBARU CONSIDERS A FIX. ONE SHUT DOWN IS ENOUGH.
Mfg Campaign: 11196489
Recall Date: Apr 15, 2019
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WAS SLOWLY PULLING INTO THE GARAGE AND WHEN I WENT TO APPLY THE BRAKES, THE CAR UNCONTROLLABLY LUNGED FORWARD AND HIT THE CAR IN FRONT OF ME. THE FLOOR MAT WAS NOT AN ISSUE AND WAS SECURE. ALTHOUGH THE BRAKES WERE BEING APPLIED, THE CAR SUDDENLY LUNGED FORWARD.
Corrective Action:
I WAS SLOWLY PULLING INTO THE GARAGE AND WHEN I WENT TO APPLY THE BRAKES, THE CAR UNCONTROLLABLY LUNGED FORWARD AND HIT THE CAR IN FRONT OF ME. THE FLOOR MAT WAS NOT AN ISSUE AND WAS SECURE. ALTHOUGH THE BRAKES WERE BEING APPLIED, THE CAR SUDDENLY LUNGED FORWARD.
Additional Notes:
I WAS SLOWLY PULLING INTO THE GARAGE AND WHEN I WENT TO APPLY THE BRAKES, THE CAR UNCONTROLLABLY LUNGED FORWARD AND HIT THE CAR IN FRONT OF ME. THE FLOOR MAT WAS NOT AN ISSUE AND WAS SECURE. ALTHOUGH THE BRAKES WERE BEING APPLIED, THE CAR SUDDENLY LUNGED FORWARD.
Mfg Campaign: 11083712
Recall Date: Apr 6, 2018
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS SLOWLY PULLING INTO THE GARAGE AND WHEN I WENT TO APPLY THE BRAKES, THE CAR UNCONTROLLABLY LUNGED FORWARD AND HIT THE CAR IN FRONT OF ME. THE FLOOR MAT WAS NOT AN ISSUE AND WAS SECURE. ALTHOUGH THE BRAKES WERE BEING APPLIED, THE CAR SUDDENLY LUNGED FORWARD.
Corrective Action:
I WAS SLOWLY PULLING INTO THE GARAGE AND WHEN I WENT TO APPLY THE BRAKES, THE CAR UNCONTROLLABLY LUNGED FORWARD AND HIT THE CAR IN FRONT OF ME. THE FLOOR MAT WAS NOT AN ISSUE AND WAS SECURE. ALTHOUGH THE BRAKES WERE BEING APPLIED, THE CAR SUDDENLY LUNGED FORWARD.
Additional Notes:
I WAS SLOWLY PULLING INTO THE GARAGE AND WHEN I WENT TO APPLY THE BRAKES, THE CAR UNCONTROLLABLY LUNGED FORWARD AND HIT THE CAR IN FRONT OF ME. THE FLOOR MAT WAS NOT AN ISSUE AND WAS SECURE. ALTHOUGH THE BRAKES WERE BEING APPLIED, THE CAR SUDDENLY LUNGED FORWARD.
Mfg Campaign: 11083712
Recall Date: Apr 6, 2018
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I WAS SLOWLY PULLING INTO THE GARAGE AND WHEN I WENT TO APPLY THE BRAKES, THE CAR UNCONTROLLABLY LUNGED FORWARD AND HIT THE CAR IN FRONT OF ME. THE FLOOR MAT WAS NOT AN ISSUE AND WAS SECURE. ALTHOUGH THE BRAKES WERE BEING APPLIED, THE CAR SUDDENLY LUNGED FORWARD.
Corrective Action:
I WAS SLOWLY PULLING INTO THE GARAGE AND WHEN I WENT TO APPLY THE BRAKES, THE CAR UNCONTROLLABLY LUNGED FORWARD AND HIT THE CAR IN FRONT OF ME. THE FLOOR MAT WAS NOT AN ISSUE AND WAS SECURE. ALTHOUGH THE BRAKES WERE BEING APPLIED, THE CAR SUDDENLY LUNGED FORWARD.
Additional Notes:
I WAS SLOWLY PULLING INTO THE GARAGE AND WHEN I WENT TO APPLY THE BRAKES, THE CAR UNCONTROLLABLY LUNGED FORWARD AND HIT THE CAR IN FRONT OF ME. THE FLOOR MAT WAS NOT AN ISSUE AND WAS SECURE. ALTHOUGH THE BRAKES WERE BEING APPLIED, THE CAR SUDDENLY LUNGED FORWARD.
Mfg Campaign: 11083712
Recall Date: Apr 6, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SIDE VIEW MIRRORS, BOTH LEFT AND RIGHT ARE MOUNTED 8'" BEHIND FRONT OF DOOR CREATING VERY LARGE BLIND SPOTS FOR DRIVER. FOR SHORT DRIVERS WHO DRIVE WITH THE SEAT IN A FORWARD POSITION THE VIEW THAT THE MIRROR PROVIDES IS VERY LIMITED.
Corrective Action:
SIDE VIEW MIRRORS, BOTH LEFT AND RIGHT ARE MOUNTED 8'" BEHIND FRONT OF DOOR CREATING VERY LARGE BLIND SPOTS FOR DRIVER. FOR SHORT DRIVERS WHO DRIVE WITH THE SEAT IN A FORWARD POSITION THE VIEW THAT THE MIRROR PROVIDES IS VERY LIMITED.
Additional Notes:
SIDE VIEW MIRRORS, BOTH LEFT AND RIGHT ARE MOUNTED 8'" BEHIND FRONT OF DOOR CREATING VERY LARGE BLIND SPOTS FOR DRIVER. FOR SHORT DRIVERS WHO DRIVE WITH THE SEAT IN A FORWARD POSITION THE VIEW THAT THE MIRROR PROVIDES IS VERY LIMITED.
Mfg Campaign: 10960138
Recall Date: Mar 11, 2017
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