Complaints & Recalls
Consumer Complaints
3 ComplaintsThor Motor Coach
Defect Description:
TRAILER HITCHES
Potential Consequences:
WE WERE TRAVELING ON THE ROAD PULLING A JEEP WRANGLER. THE RV HAS A FACTORY INSTALLED TOWING PACKAGE WITH A MAXIMUM GROSS TRAILER WEIGHT OF 8,000LBS. THE JEEP WE WERE PULLING, 5500 GVWR, WAS WELL BELOW THE REQUIRED CAPACITY. WE HEARD A NOISE AND PULLED OVER ONLY TO FIND THE HTICH IN TACK BUT THE FRAME RAIL ITSELF TORE ALLOWING THE HITCH ASSEBMLY TO HANG DOWN. HAD IT COMPLETELY BROKEN AWAY FROM THE RAME RAIL, THE JEEP WOULD HAVE BEEN UNRESTRAINED AS ALL CONNECTIONS TO OUR RV ARE MADE TO THE HITCH. THIS IS A HUGE SAFETY PROBLEM AND A PROBLEM NOT WITH THE HITCH BUT HOW IT IS SECURED TO THE FRAME. IT IS CURRENTLY BEING REPAIRED AND WILL SUPPLY PHOTOS. *DT*JB *DT CONSUMER STATED DOOR HANDLES BROKE FROM THE RV. CONSUMER STATED WELDING COST $360, PICTURES ATTACHED.*JB
Corrective Action:
WE WERE TRAVELING ON THE ROAD PULLING A JEEP WRANGLER. THE RV HAS A FACTORY INSTALLED TOWING PACKAGE WITH A MAXIMUM GROSS TRAILER WEIGHT OF 8,000LBS. THE JEEP WE WERE PULLING, 5500 GVWR, WAS WELL BELOW THE REQUIRED CAPACITY. WE HEARD A NOISE AND PULLED OVER ONLY TO FIND THE HTICH IN TACK BUT THE FRAME RAIL ITSELF TORE ALLOWING THE HITCH ASSEBMLY TO HANG DOWN. HAD IT COMPLETELY BROKEN AWAY FROM THE RAME RAIL, THE JEEP WOULD HAVE BEEN UNRESTRAINED AS ALL CONNECTIONS TO OUR RV ARE MADE TO THE HITCH. THIS IS A HUGE SAFETY PROBLEM AND A PROBLEM NOT WITH THE HITCH BUT HOW IT IS SECURED TO THE FRAME. IT IS CURRENTLY BEING REPAIRED AND WILL SUPPLY PHOTOS. *DT*JB *DT CONSUMER STATED DOOR HANDLES BROKE FROM THE RV. CONSUMER STATED WELDING COST $360, PICTURES ATTACHED.*JB
Additional Notes:
WE WERE TRAVELING ON THE ROAD PULLING A JEEP WRANGLER. THE RV HAS A FACTORY INSTALLED TOWING PACKAGE WITH A MAXIMUM GROSS TRAILER WEIGHT OF 8,000LBS. THE JEEP WE WERE PULLING, 5500 GVWR, WAS WELL BELOW THE REQUIRED CAPACITY. WE HEARD A NOISE AND PULLED OVER ONLY TO FIND THE HTICH IN TACK BUT THE FRAME RAIL ITSELF TORE ALLOWING THE HITCH ASSEBMLY TO HANG DOWN. HAD IT COMPLETELY BROKEN AWAY FROM THE RAME RAIL, THE JEEP WOULD HAVE BEEN UNRESTRAINED AS ALL CONNECTIONS TO OUR RV ARE MADE TO THE HITCH. THIS IS A HUGE SAFETY PROBLEM AND A PROBLEM NOT WITH THE HITCH BUT HOW IT IS SECURED TO THE FRAME. IT IS CURRENTLY BEING REPAIRED AND WILL SUPPLY PHOTOS. *DT*JB *DT CONSUMER STATED DOOR HANDLES BROKE FROM THE RV. CONSUMER STATED WELDING COST $360, PICTURES ATTACHED.*JB
Mfg Campaign: 11160388
Recall Date: Dec 7, 2018
Thor Motor Coach
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
WE WERE TRAVELING ON THE ROAD PULLING A JEEP WRANGLER. THE RV HAS A FACTORY INSTALLED TOWING PACKAGE WITH A MAXIMUM GROSS TRAILER WEIGHT OF 8,000LBS. THE JEEP WE WERE PULLING, 5500 GVWR, WAS WELL BELOW THE REQUIRED CAPACITY. WE HEARD A NOISE AND PULLED OVER ONLY TO FIND THE HTICH IN TACK BUT THE FRAME RAIL ITSELF TORE ALLOWING THE HITCH ASSEBMLY TO HANG DOWN. HAD IT COMPLETELY BROKEN AWAY FROM THE RAME RAIL, THE JEEP WOULD HAVE BEEN UNRESTRAINED AS ALL CONNECTIONS TO OUR RV ARE MADE TO THE HITCH. THIS IS A HUGE SAFETY PROBLEM AND A PROBLEM NOT WITH THE HITCH BUT HOW IT IS SECURED TO THE FRAME. IT IS CURRENTLY BEING REPAIRED AND WILL SUPPLY PHOTOS. *DT*JB *DT CONSUMER STATED DOOR HANDLES BROKE FROM THE RV. CONSUMER STATED WELDING COST $360, PICTURES ATTACHED.*JB
Corrective Action:
WE WERE TRAVELING ON THE ROAD PULLING A JEEP WRANGLER. THE RV HAS A FACTORY INSTALLED TOWING PACKAGE WITH A MAXIMUM GROSS TRAILER WEIGHT OF 8,000LBS. THE JEEP WE WERE PULLING, 5500 GVWR, WAS WELL BELOW THE REQUIRED CAPACITY. WE HEARD A NOISE AND PULLED OVER ONLY TO FIND THE HTICH IN TACK BUT THE FRAME RAIL ITSELF TORE ALLOWING THE HITCH ASSEBMLY TO HANG DOWN. HAD IT COMPLETELY BROKEN AWAY FROM THE RAME RAIL, THE JEEP WOULD HAVE BEEN UNRESTRAINED AS ALL CONNECTIONS TO OUR RV ARE MADE TO THE HITCH. THIS IS A HUGE SAFETY PROBLEM AND A PROBLEM NOT WITH THE HITCH BUT HOW IT IS SECURED TO THE FRAME. IT IS CURRENTLY BEING REPAIRED AND WILL SUPPLY PHOTOS. *DT*JB *DT CONSUMER STATED DOOR HANDLES BROKE FROM THE RV. CONSUMER STATED WELDING COST $360, PICTURES ATTACHED.*JB
Additional Notes:
WE WERE TRAVELING ON THE ROAD PULLING A JEEP WRANGLER. THE RV HAS A FACTORY INSTALLED TOWING PACKAGE WITH A MAXIMUM GROSS TRAILER WEIGHT OF 8,000LBS. THE JEEP WE WERE PULLING, 5500 GVWR, WAS WELL BELOW THE REQUIRED CAPACITY. WE HEARD A NOISE AND PULLED OVER ONLY TO FIND THE HTICH IN TACK BUT THE FRAME RAIL ITSELF TORE ALLOWING THE HITCH ASSEBMLY TO HANG DOWN. HAD IT COMPLETELY BROKEN AWAY FROM THE RAME RAIL, THE JEEP WOULD HAVE BEEN UNRESTRAINED AS ALL CONNECTIONS TO OUR RV ARE MADE TO THE HITCH. THIS IS A HUGE SAFETY PROBLEM AND A PROBLEM NOT WITH THE HITCH BUT HOW IT IS SECURED TO THE FRAME. IT IS CURRENTLY BEING REPAIRED AND WILL SUPPLY PHOTOS. *DT*JB *DT CONSUMER STATED DOOR HANDLES BROKE FROM THE RV. CONSUMER STATED WELDING COST $360, PICTURES ATTACHED.*JB
Mfg Campaign: 11160388
Recall Date: Dec 7, 2018
Thor Motor Coach
Defect Description:
STRUCTURE
Potential Consequences:
WE WERE TRAVELING ON THE ROAD PULLING A JEEP WRANGLER. THE RV HAS A FACTORY INSTALLED TOWING PACKAGE WITH A MAXIMUM GROSS TRAILER WEIGHT OF 8,000LBS. THE JEEP WE WERE PULLING, 5500 GVWR, WAS WELL BELOW THE REQUIRED CAPACITY. WE HEARD A NOISE AND PULLED OVER ONLY TO FIND THE HTICH IN TACK BUT THE FRAME RAIL ITSELF TORE ALLOWING THE HITCH ASSEBMLY TO HANG DOWN. HAD IT COMPLETELY BROKEN AWAY FROM THE RAME RAIL, THE JEEP WOULD HAVE BEEN UNRESTRAINED AS ALL CONNECTIONS TO OUR RV ARE MADE TO THE HITCH. THIS IS A HUGE SAFETY PROBLEM AND A PROBLEM NOT WITH THE HITCH BUT HOW IT IS SECURED TO THE FRAME. IT IS CURRENTLY BEING REPAIRED AND WILL SUPPLY PHOTOS. *DT*JB *DT CONSUMER STATED DOOR HANDLES BROKE FROM THE RV. CONSUMER STATED WELDING COST $360, PICTURES ATTACHED.*JB
Corrective Action:
WE WERE TRAVELING ON THE ROAD PULLING A JEEP WRANGLER. THE RV HAS A FACTORY INSTALLED TOWING PACKAGE WITH A MAXIMUM GROSS TRAILER WEIGHT OF 8,000LBS. THE JEEP WE WERE PULLING, 5500 GVWR, WAS WELL BELOW THE REQUIRED CAPACITY. WE HEARD A NOISE AND PULLED OVER ONLY TO FIND THE HTICH IN TACK BUT THE FRAME RAIL ITSELF TORE ALLOWING THE HITCH ASSEBMLY TO HANG DOWN. HAD IT COMPLETELY BROKEN AWAY FROM THE RAME RAIL, THE JEEP WOULD HAVE BEEN UNRESTRAINED AS ALL CONNECTIONS TO OUR RV ARE MADE TO THE HITCH. THIS IS A HUGE SAFETY PROBLEM AND A PROBLEM NOT WITH THE HITCH BUT HOW IT IS SECURED TO THE FRAME. IT IS CURRENTLY BEING REPAIRED AND WILL SUPPLY PHOTOS. *DT*JB *DT CONSUMER STATED DOOR HANDLES BROKE FROM THE RV. CONSUMER STATED WELDING COST $360, PICTURES ATTACHED.*JB
Additional Notes:
WE WERE TRAVELING ON THE ROAD PULLING A JEEP WRANGLER. THE RV HAS A FACTORY INSTALLED TOWING PACKAGE WITH A MAXIMUM GROSS TRAILER WEIGHT OF 8,000LBS. THE JEEP WE WERE PULLING, 5500 GVWR, WAS WELL BELOW THE REQUIRED CAPACITY. WE HEARD A NOISE AND PULLED OVER ONLY TO FIND THE HTICH IN TACK BUT THE FRAME RAIL ITSELF TORE ALLOWING THE HITCH ASSEBMLY TO HANG DOWN. HAD IT COMPLETELY BROKEN AWAY FROM THE RAME RAIL, THE JEEP WOULD HAVE BEEN UNRESTRAINED AS ALL CONNECTIONS TO OUR RV ARE MADE TO THE HITCH. THIS IS A HUGE SAFETY PROBLEM AND A PROBLEM NOT WITH THE HITCH BUT HOW IT IS SECURED TO THE FRAME. IT IS CURRENTLY BEING REPAIRED AND WILL SUPPLY PHOTOS. *DT*JB *DT CONSUMER STATED DOOR HANDLES BROKE FROM THE RV. CONSUMER STATED WELDING COST $360, PICTURES ATTACHED.*JB
Mfg Campaign: 11160388
Recall Date: Dec 7, 2018
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