Complaints & Recalls
Consumer Complaints
15 ComplaintsToyota Motor Corporation
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
Originally my rear left tire had a blow out on 6/28, and when I brought the car in to have the tire changed on 6/29, Goodyear determined that the belts on all 4 tires were defective and concluded that it was a manufacturers defect. 1. Defective tires were replaced and recycled by Goodyear. 2. Safety at risk and could have led to another blowout or worse. unable to reproduce the issue. 3. Vehicle inspected by Toyota initially for the annual inspection, but unless the tires were removed they would not be able to see the bands. 4. The only time the tire pressure light came on prior to this was when I had a puncture that was repaired by Toyota. Since then there have been no other warnings. 225/45Z R17 94W DOT NUMBERS: CMH8AKM2123 CMH8AKM2223 CMH8AKM2223 CMH8AKM3023
Corrective Action:
Originally my rear left tire had a blow out on 6/28, and when I brought the car in to have the tire changed on 6/29, Goodyear determined that the belts on all 4 tires were defective and concluded that it was a manufacturers defect. 1. Defective tires were replaced and recycled by Goodyear. 2. Safety at risk and could have led to another blowout or worse. unable to reproduce the issue. 3. Vehicle inspected by Toyota initially for the annual inspection, but unless the tires were removed they would not be able to see the bands. 4. The only time the tire pressure light came on prior to this was when I had a puncture that was repaired by Toyota. Since then there have been no other warnings. 225/45Z R17 94W DOT NUMBERS: CMH8AKM2123 CMH8AKM2223 CMH8AKM2223 CMH8AKM3023
Additional Notes:
Originally my rear left tire had a blow out on 6/28, and when I brought the car in to have the tire changed on 6/29, Goodyear determined that the belts on all 4 tires were defective and concluded that it was a manufacturers defect. 1. Defective tires were replaced and recycled by Goodyear. 2. Safety at risk and could have led to another blowout or worse. unable to reproduce the issue. 3. Vehicle inspected by Toyota initially for the annual inspection, but unless the tires were removed they would not be able to see the bands. 4. The only time the tire pressure light came on prior to this was when I had a puncture that was repaired by Toyota. Since then there have been no other warnings. 225/45Z R17 94W DOT NUMBERS: CMH8AKM2123 CMH8AKM2223 CMH8AKM2223 CMH8AKM3023
Mfg Campaign: 11670058
Recall Date: Jun 29, 2025
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
"Precollition system malfunction" "visit your dealler". "Headlight system malfunction" " visit your dealer". Codes: B124C, C1AAO.
Corrective Action:
"Precollition system malfunction" "visit your dealler". "Headlight system malfunction" " visit your dealer". Codes: B124C, C1AAO.
Additional Notes:
"Precollition system malfunction" "visit your dealler". "Headlight system malfunction" " visit your dealer". Codes: B124C, C1AAO.
Mfg Campaign: 11606049
Recall Date: Aug 2, 2024
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
"Precollition system malfunction" "visit your dealler". "Headlight system malfunction" " visit your dealer". Codes: B124C, C1AAO.
Corrective Action:
"Precollition system malfunction" "visit your dealler". "Headlight system malfunction" " visit your dealer". Codes: B124C, C1AAO.
Additional Notes:
"Precollition system malfunction" "visit your dealler". "Headlight system malfunction" " visit your dealer". Codes: B124C, C1AAO.
Mfg Campaign: 11606049
Recall Date: Aug 2, 2024
Toyota Motor Corporation
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
The steering wheel locks and unable ro drive
Corrective Action:
The steering wheel locks and unable ro drive
Additional Notes:
The steering wheel locks and unable ro drive
Mfg Campaign: 11442929
Recall Date: Dec 6, 2021
Toyota Motor Corporation
Defect Description:
STEERING
Potential Consequences:
The steering wheel locks and unable ro drive
Corrective Action:
The steering wheel locks and unable ro drive
Additional Notes:
The steering wheel locks and unable ro drive
Mfg Campaign: 11442929
Recall Date: Dec 6, 2021
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
The steering wheel locks and unable ro drive
Corrective Action:
The steering wheel locks and unable ro drive
Additional Notes:
The steering wheel locks and unable ro drive
Mfg Campaign: 11442929
Recall Date: Dec 6, 2021
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
The contact's daughter owns a 2018 Toyota Corolla. The contact stated while his daughter was at a standstill at a traffic light when another vehicle rear-ended her and pushed her forward causing her to crash into the front vehicle. The contact stated the air bags failed to deploy. The driver sustain head, neck and back injuries, had bruises around the pelvic area, due to the seat belt. The rear driver passenger (granddaughter) sustained neck and head injuries. The contact stated both seek medical attention at a near hospital. A police report was filed. The vehicle was not drivable. The vehicle was towed to a body shop. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 32,365.
Corrective Action:
The contact's daughter owns a 2018 Toyota Corolla. The contact stated while his daughter was at a standstill at a traffic light when another vehicle rear-ended her and pushed her forward causing her to crash into the front vehicle. The contact stated the air bags failed to deploy. The driver sustain head, neck and back injuries, had bruises around the pelvic area, due to the seat belt. The rear driver passenger (granddaughter) sustained neck and head injuries. The contact stated both seek medical attention at a near hospital. A police report was filed. The vehicle was not drivable. The vehicle was towed to a body shop. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 32,365.
Additional Notes:
The contact's daughter owns a 2018 Toyota Corolla. The contact stated while his daughter was at a standstill at a traffic light when another vehicle rear-ended her and pushed her forward causing her to crash into the front vehicle. The contact stated the air bags failed to deploy. The driver sustain head, neck and back injuries, had bruises around the pelvic area, due to the seat belt. The rear driver passenger (granddaughter) sustained neck and head injuries. The contact stated both seek medical attention at a near hospital. A police report was filed. The vehicle was not drivable. The vehicle was towed to a body shop. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 32,365.
Mfg Campaign: 11442142
Recall Date: Nov 30, 2021
Toyota Motor Corporation
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
ok so what had happen is the cars so call foward collision of the speific car did nit work steering wheel lock when i made a left turn and i hit a curve lane departure did not work or anything i just hit the curve and not too long ago on sept 2021 i had a fender bender and i stepped on the brakes and car still slid without even going fast
Corrective Action:
ok so what had happen is the cars so call foward collision of the speific car did nit work steering wheel lock when i made a left turn and i hit a curve lane departure did not work or anything i just hit the curve and not too long ago on sept 2021 i had a fender bender and i stepped on the brakes and car still slid without even going fast
Additional Notes:
ok so what had happen is the cars so call foward collision of the speific car did nit work steering wheel lock when i made a left turn and i hit a curve lane departure did not work or anything i just hit the curve and not too long ago on sept 2021 i had a fender bender and i stepped on the brakes and car still slid without even going fast
Mfg Campaign: 11441685
Recall Date: Nov 25, 2021
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
ok so what had happen is the cars so call foward collision of the speific car did nit work steering wheel lock when i made a left turn and i hit a curve lane departure did not work or anything i just hit the curve and not too long ago on sept 2021 i had a fender bender and i stepped on the brakes and car still slid without even going fast
Corrective Action:
ok so what had happen is the cars so call foward collision of the speific car did nit work steering wheel lock when i made a left turn and i hit a curve lane departure did not work or anything i just hit the curve and not too long ago on sept 2021 i had a fender bender and i stepped on the brakes and car still slid without even going fast
Additional Notes:
ok so what had happen is the cars so call foward collision of the speific car did nit work steering wheel lock when i made a left turn and i hit a curve lane departure did not work or anything i just hit the curve and not too long ago on sept 2021 i had a fender bender and i stepped on the brakes and car still slid without even going fast
Mfg Campaign: 11441685
Recall Date: Nov 25, 2021
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
ok so what had happen is the cars so call foward collision of the speific car did nit work steering wheel lock when i made a left turn and i hit a curve lane departure did not work or anything i just hit the curve and not too long ago on sept 2021 i had a fender bender and i stepped on the brakes and car still slid without even going fast
Corrective Action:
ok so what had happen is the cars so call foward collision of the speific car did nit work steering wheel lock when i made a left turn and i hit a curve lane departure did not work or anything i just hit the curve and not too long ago on sept 2021 i had a fender bender and i stepped on the brakes and car still slid without even going fast
Additional Notes:
ok so what had happen is the cars so call foward collision of the speific car did nit work steering wheel lock when i made a left turn and i hit a curve lane departure did not work or anything i just hit the curve and not too long ago on sept 2021 i had a fender bender and i stepped on the brakes and car still slid without even going fast
Mfg Campaign: 11441685
Recall Date: Nov 25, 2021
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving came to a stop at red-light, car was idling and I felt a jerk from back, once light turned green car had loss of power when acceleration and didn't want to go. This incident happened on 5 different occasions starting in July 2021 into August
Corrective Action:
I was driving came to a stop at red-light, car was idling and I felt a jerk from back, once light turned green car had loss of power when acceleration and didn't want to go. This incident happened on 5 different occasions starting in July 2021 into August
Additional Notes:
I was driving came to a stop at red-light, car was idling and I felt a jerk from back, once light turned green car had loss of power when acceleration and didn't want to go. This incident happened on 5 different occasions starting in July 2021 into August
Mfg Campaign: 11429313
Recall Date: Aug 16, 2021
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS DRIVING AT 65 MILES PER HOUR ON THE FREEWAY SUDDENLY THE RPM IDLE WHEN TO ALMOST 700 RPM AND QUICKLY DROPPED TO 0 RPM AND STARTED LOOSING SPEED , MY BRAKES WERE HARD TO PRESS .AND WE QUICKLY NOTICE THAT THE TRANSMISSION BLEW OUT.
Corrective Action:
I WAS DRIVING AT 65 MILES PER HOUR ON THE FREEWAY SUDDENLY THE RPM IDLE WHEN TO ALMOST 700 RPM AND QUICKLY DROPPED TO 0 RPM AND STARTED LOOSING SPEED , MY BRAKES WERE HARD TO PRESS .AND WE QUICKLY NOTICE THAT THE TRANSMISSION BLEW OUT.
Additional Notes:
I WAS DRIVING AT 65 MILES PER HOUR ON THE FREEWAY SUDDENLY THE RPM IDLE WHEN TO ALMOST 700 RPM AND QUICKLY DROPPED TO 0 RPM AND STARTED LOOSING SPEED , MY BRAKES WERE HARD TO PRESS .AND WE QUICKLY NOTICE THAT THE TRANSMISSION BLEW OUT.
Mfg Campaign: 11310013
Recall Date: Feb 19, 2020
Toyota Motor Corporation
Defect Description:
STEERING
Potential Consequences:
2018 TOYOTA MATRIX IM THIS IS A LETTER ADDRESSING THE VEHICLES THAT ARE BEING SOLD AND DISTRIBUTED IN MY STATE OF CALIFORNIA. AS AN AMERICAN TO THIS BEAUTIFUL NATION, UNITED STATES OF AMERICA, I'M APPALLED TO FIND THAT TOYOTA MOTOR SALES, U.S.A. IS LOSING BUSINESS AND HAVING COPYCATS OR AS I MAY CALL THEM TOYS 'SOLD' ON BEHALF OF A RELIABLE AND REPUTABLE COMPANY. AS A CHILD I NEVER PLAYED WITH TOYS AND HAVE ALWAYS HAD MY EYES IN BOOKS AND ON THE PRIZE. AS A MAN I KNOW I DON'T DESERVE A CAR THAT IS A HOT WHEEL PROTOTYPE. I WAS GRATEFUL THAT CAPITAL ONE AUTO FINANCE EXTENDED A LOAN TO FINANCE THIS VEHICLE AND WOULD EVENTUALLY LEAD TO OWNERSHIP.MY FINDINGS AND RESEARCH HAVE DETERMINED THAT I DID NOT RECEIVE WHAT TOYOTA MOTOR SALES, U.S.A.;INC. IMPORTANCE IS ABOUT 'WE BUILD CARS AND TRUCKS THAT HELP YOU AND YOUR FAMILY GO PLACES RELIABLY AND SAFELY.' (HTTPS://WWW.TOYOTA.COM/USA/OUR-STORY/INDEX.HTML).THE VEHICLE I RECEIVED FROM FREEWAY TOYOTA LOCATED AT 1835 GLENDALE AVE, HANFORD, CA 93230 IS NOT WHAT TOYOTA'S LIFELONG PHILOSOPHY FOR CONSUMER'S SAFETY SHOULD BE. THE VEHICLE CAME WITH UPGRADED PARTS THAT WERE INSTALLED BY THE DEALERSHIP. I DO NOT FEEL COMFORTABLE OR SAFE IN THIS VEHICLE. AN UNUSUAL SMELL COMING FROM THE ENGINE HAS BEEN LINGERING FROM DAY ONE OF THE PURCHASE. I DISREGARDED THE SMELL FOR A FEW WEEKS AND ADDRESSED MY CONCERN TO THE SERVICE DEPARTMENT AFTER THE VEHICLE HAS BEEN GIVING ME EXTREME HEADACHES. THE SERVICE DEPARTMENT ADVISED THE CVT TRANSMISSION IS CONFORMED TO OPERATE WITH A SMELL THAT WILL LAST FOR SEVERAL MONTHS AND EVENTUALLY DISAPPEAR. TO MY DISCOVERY I FOUND THAT THERE ARE STYROFOAM PIECES THAT ARE PLACED UNDER THE FLOOR MAT, ONE DISTINCTIVELY UNDER THE BRAKE PEDAL AREA WHICH IS A SERIOUS SAFETY CONCERN FOR CONSUMERS. FROM PERSONAL USE I KNOW THAT STYRFOAM IS MAINLY USED TO KEEP LIQUIDS THAT ARE EITHER HOT OR COLD AT THE DESIRED TEMPERATURE.
Corrective Action:
2018 TOYOTA MATRIX IM THIS IS A LETTER ADDRESSING THE VEHICLES THAT ARE BEING SOLD AND DISTRIBUTED IN MY STATE OF CALIFORNIA. AS AN AMERICAN TO THIS BEAUTIFUL NATION, UNITED STATES OF AMERICA, I'M APPALLED TO FIND THAT TOYOTA MOTOR SALES, U.S.A. IS LOSING BUSINESS AND HAVING COPYCATS OR AS I MAY CALL THEM TOYS 'SOLD' ON BEHALF OF A RELIABLE AND REPUTABLE COMPANY. AS A CHILD I NEVER PLAYED WITH TOYS AND HAVE ALWAYS HAD MY EYES IN BOOKS AND ON THE PRIZE. AS A MAN I KNOW I DON'T DESERVE A CAR THAT IS A HOT WHEEL PROTOTYPE. I WAS GRATEFUL THAT CAPITAL ONE AUTO FINANCE EXTENDED A LOAN TO FINANCE THIS VEHICLE AND WOULD EVENTUALLY LEAD TO OWNERSHIP.MY FINDINGS AND RESEARCH HAVE DETERMINED THAT I DID NOT RECEIVE WHAT TOYOTA MOTOR SALES, U.S.A.;INC. IMPORTANCE IS ABOUT 'WE BUILD CARS AND TRUCKS THAT HELP YOU AND YOUR FAMILY GO PLACES RELIABLY AND SAFELY.' (HTTPS://WWW.TOYOTA.COM/USA/OUR-STORY/INDEX.HTML).THE VEHICLE I RECEIVED FROM FREEWAY TOYOTA LOCATED AT 1835 GLENDALE AVE, HANFORD, CA 93230 IS NOT WHAT TOYOTA'S LIFELONG PHILOSOPHY FOR CONSUMER'S SAFETY SHOULD BE. THE VEHICLE CAME WITH UPGRADED PARTS THAT WERE INSTALLED BY THE DEALERSHIP. I DO NOT FEEL COMFORTABLE OR SAFE IN THIS VEHICLE. AN UNUSUAL SMELL COMING FROM THE ENGINE HAS BEEN LINGERING FROM DAY ONE OF THE PURCHASE. I DISREGARDED THE SMELL FOR A FEW WEEKS AND ADDRESSED MY CONCERN TO THE SERVICE DEPARTMENT AFTER THE VEHICLE HAS BEEN GIVING ME EXTREME HEADACHES. THE SERVICE DEPARTMENT ADVISED THE CVT TRANSMISSION IS CONFORMED TO OPERATE WITH A SMELL THAT WILL LAST FOR SEVERAL MONTHS AND EVENTUALLY DISAPPEAR. TO MY DISCOVERY I FOUND THAT THERE ARE STYROFOAM PIECES THAT ARE PLACED UNDER THE FLOOR MAT, ONE DISTINCTIVELY UNDER THE BRAKE PEDAL AREA WHICH IS A SERIOUS SAFETY CONCERN FOR CONSUMERS. FROM PERSONAL USE I KNOW THAT STYRFOAM IS MAINLY USED TO KEEP LIQUIDS THAT ARE EITHER HOT OR COLD AT THE DESIRED TEMPERATURE.
Additional Notes:
2018 TOYOTA MATRIX IM THIS IS A LETTER ADDRESSING THE VEHICLES THAT ARE BEING SOLD AND DISTRIBUTED IN MY STATE OF CALIFORNIA. AS AN AMERICAN TO THIS BEAUTIFUL NATION, UNITED STATES OF AMERICA, I'M APPALLED TO FIND THAT TOYOTA MOTOR SALES, U.S.A. IS LOSING BUSINESS AND HAVING COPYCATS OR AS I MAY CALL THEM TOYS 'SOLD' ON BEHALF OF A RELIABLE AND REPUTABLE COMPANY. AS A CHILD I NEVER PLAYED WITH TOYS AND HAVE ALWAYS HAD MY EYES IN BOOKS AND ON THE PRIZE. AS A MAN I KNOW I DON'T DESERVE A CAR THAT IS A HOT WHEEL PROTOTYPE. I WAS GRATEFUL THAT CAPITAL ONE AUTO FINANCE EXTENDED A LOAN TO FINANCE THIS VEHICLE AND WOULD EVENTUALLY LEAD TO OWNERSHIP.MY FINDINGS AND RESEARCH HAVE DETERMINED THAT I DID NOT RECEIVE WHAT TOYOTA MOTOR SALES, U.S.A.;INC. IMPORTANCE IS ABOUT 'WE BUILD CARS AND TRUCKS THAT HELP YOU AND YOUR FAMILY GO PLACES RELIABLY AND SAFELY.' (HTTPS://WWW.TOYOTA.COM/USA/OUR-STORY/INDEX.HTML).THE VEHICLE I RECEIVED FROM FREEWAY TOYOTA LOCATED AT 1835 GLENDALE AVE, HANFORD, CA 93230 IS NOT WHAT TOYOTA'S LIFELONG PHILOSOPHY FOR CONSUMER'S SAFETY SHOULD BE. THE VEHICLE CAME WITH UPGRADED PARTS THAT WERE INSTALLED BY THE DEALERSHIP. I DO NOT FEEL COMFORTABLE OR SAFE IN THIS VEHICLE. AN UNUSUAL SMELL COMING FROM THE ENGINE HAS BEEN LINGERING FROM DAY ONE OF THE PURCHASE. I DISREGARDED THE SMELL FOR A FEW WEEKS AND ADDRESSED MY CONCERN TO THE SERVICE DEPARTMENT AFTER THE VEHICLE HAS BEEN GIVING ME EXTREME HEADACHES. THE SERVICE DEPARTMENT ADVISED THE CVT TRANSMISSION IS CONFORMED TO OPERATE WITH A SMELL THAT WILL LAST FOR SEVERAL MONTHS AND EVENTUALLY DISAPPEAR. TO MY DISCOVERY I FOUND THAT THERE ARE STYROFOAM PIECES THAT ARE PLACED UNDER THE FLOOR MAT, ONE DISTINCTIVELY UNDER THE BRAKE PEDAL AREA WHICH IS A SERIOUS SAFETY CONCERN FOR CONSUMERS. FROM PERSONAL USE I KNOW THAT STYRFOAM IS MAINLY USED TO KEEP LIQUIDS THAT ARE EITHER HOT OR COLD AT THE DESIRED TEMPERATURE.
Mfg Campaign: 11114455
Recall Date: Jul 30, 2018
Toyota Motor Corporation
Defect Description:
SUSPENSION
Potential Consequences:
2018 TOYOTA MATRIX IM THIS IS A LETTER ADDRESSING THE VEHICLES THAT ARE BEING SOLD AND DISTRIBUTED IN MY STATE OF CALIFORNIA. AS AN AMERICAN TO THIS BEAUTIFUL NATION, UNITED STATES OF AMERICA, I'M APPALLED TO FIND THAT TOYOTA MOTOR SALES, U.S.A. IS LOSING BUSINESS AND HAVING COPYCATS OR AS I MAY CALL THEM TOYS 'SOLD' ON BEHALF OF A RELIABLE AND REPUTABLE COMPANY. AS A CHILD I NEVER PLAYED WITH TOYS AND HAVE ALWAYS HAD MY EYES IN BOOKS AND ON THE PRIZE. AS A MAN I KNOW I DON'T DESERVE A CAR THAT IS A HOT WHEEL PROTOTYPE. I WAS GRATEFUL THAT CAPITAL ONE AUTO FINANCE EXTENDED A LOAN TO FINANCE THIS VEHICLE AND WOULD EVENTUALLY LEAD TO OWNERSHIP.MY FINDINGS AND RESEARCH HAVE DETERMINED THAT I DID NOT RECEIVE WHAT TOYOTA MOTOR SALES, U.S.A.;INC. IMPORTANCE IS ABOUT 'WE BUILD CARS AND TRUCKS THAT HELP YOU AND YOUR FAMILY GO PLACES RELIABLY AND SAFELY.' (HTTPS://WWW.TOYOTA.COM/USA/OUR-STORY/INDEX.HTML).THE VEHICLE I RECEIVED FROM FREEWAY TOYOTA LOCATED AT 1835 GLENDALE AVE, HANFORD, CA 93230 IS NOT WHAT TOYOTA'S LIFELONG PHILOSOPHY FOR CONSUMER'S SAFETY SHOULD BE. THE VEHICLE CAME WITH UPGRADED PARTS THAT WERE INSTALLED BY THE DEALERSHIP. I DO NOT FEEL COMFORTABLE OR SAFE IN THIS VEHICLE. AN UNUSUAL SMELL COMING FROM THE ENGINE HAS BEEN LINGERING FROM DAY ONE OF THE PURCHASE. I DISREGARDED THE SMELL FOR A FEW WEEKS AND ADDRESSED MY CONCERN TO THE SERVICE DEPARTMENT AFTER THE VEHICLE HAS BEEN GIVING ME EXTREME HEADACHES. THE SERVICE DEPARTMENT ADVISED THE CVT TRANSMISSION IS CONFORMED TO OPERATE WITH A SMELL THAT WILL LAST FOR SEVERAL MONTHS AND EVENTUALLY DISAPPEAR. TO MY DISCOVERY I FOUND THAT THERE ARE STYROFOAM PIECES THAT ARE PLACED UNDER THE FLOOR MAT, ONE DISTINCTIVELY UNDER THE BRAKE PEDAL AREA WHICH IS A SERIOUS SAFETY CONCERN FOR CONSUMERS. FROM PERSONAL USE I KNOW THAT STYRFOAM IS MAINLY USED TO KEEP LIQUIDS THAT ARE EITHER HOT OR COLD AT THE DESIRED TEMPERATURE.
Corrective Action:
2018 TOYOTA MATRIX IM THIS IS A LETTER ADDRESSING THE VEHICLES THAT ARE BEING SOLD AND DISTRIBUTED IN MY STATE OF CALIFORNIA. AS AN AMERICAN TO THIS BEAUTIFUL NATION, UNITED STATES OF AMERICA, I'M APPALLED TO FIND THAT TOYOTA MOTOR SALES, U.S.A. IS LOSING BUSINESS AND HAVING COPYCATS OR AS I MAY CALL THEM TOYS 'SOLD' ON BEHALF OF A RELIABLE AND REPUTABLE COMPANY. AS A CHILD I NEVER PLAYED WITH TOYS AND HAVE ALWAYS HAD MY EYES IN BOOKS AND ON THE PRIZE. AS A MAN I KNOW I DON'T DESERVE A CAR THAT IS A HOT WHEEL PROTOTYPE. I WAS GRATEFUL THAT CAPITAL ONE AUTO FINANCE EXTENDED A LOAN TO FINANCE THIS VEHICLE AND WOULD EVENTUALLY LEAD TO OWNERSHIP.MY FINDINGS AND RESEARCH HAVE DETERMINED THAT I DID NOT RECEIVE WHAT TOYOTA MOTOR SALES, U.S.A.;INC. IMPORTANCE IS ABOUT 'WE BUILD CARS AND TRUCKS THAT HELP YOU AND YOUR FAMILY GO PLACES RELIABLY AND SAFELY.' (HTTPS://WWW.TOYOTA.COM/USA/OUR-STORY/INDEX.HTML).THE VEHICLE I RECEIVED FROM FREEWAY TOYOTA LOCATED AT 1835 GLENDALE AVE, HANFORD, CA 93230 IS NOT WHAT TOYOTA'S LIFELONG PHILOSOPHY FOR CONSUMER'S SAFETY SHOULD BE. THE VEHICLE CAME WITH UPGRADED PARTS THAT WERE INSTALLED BY THE DEALERSHIP. I DO NOT FEEL COMFORTABLE OR SAFE IN THIS VEHICLE. AN UNUSUAL SMELL COMING FROM THE ENGINE HAS BEEN LINGERING FROM DAY ONE OF THE PURCHASE. I DISREGARDED THE SMELL FOR A FEW WEEKS AND ADDRESSED MY CONCERN TO THE SERVICE DEPARTMENT AFTER THE VEHICLE HAS BEEN GIVING ME EXTREME HEADACHES. THE SERVICE DEPARTMENT ADVISED THE CVT TRANSMISSION IS CONFORMED TO OPERATE WITH A SMELL THAT WILL LAST FOR SEVERAL MONTHS AND EVENTUALLY DISAPPEAR. TO MY DISCOVERY I FOUND THAT THERE ARE STYROFOAM PIECES THAT ARE PLACED UNDER THE FLOOR MAT, ONE DISTINCTIVELY UNDER THE BRAKE PEDAL AREA WHICH IS A SERIOUS SAFETY CONCERN FOR CONSUMERS. FROM PERSONAL USE I KNOW THAT STYRFOAM IS MAINLY USED TO KEEP LIQUIDS THAT ARE EITHER HOT OR COLD AT THE DESIRED TEMPERATURE.
Additional Notes:
2018 TOYOTA MATRIX IM THIS IS A LETTER ADDRESSING THE VEHICLES THAT ARE BEING SOLD AND DISTRIBUTED IN MY STATE OF CALIFORNIA. AS AN AMERICAN TO THIS BEAUTIFUL NATION, UNITED STATES OF AMERICA, I'M APPALLED TO FIND THAT TOYOTA MOTOR SALES, U.S.A. IS LOSING BUSINESS AND HAVING COPYCATS OR AS I MAY CALL THEM TOYS 'SOLD' ON BEHALF OF A RELIABLE AND REPUTABLE COMPANY. AS A CHILD I NEVER PLAYED WITH TOYS AND HAVE ALWAYS HAD MY EYES IN BOOKS AND ON THE PRIZE. AS A MAN I KNOW I DON'T DESERVE A CAR THAT IS A HOT WHEEL PROTOTYPE. I WAS GRATEFUL THAT CAPITAL ONE AUTO FINANCE EXTENDED A LOAN TO FINANCE THIS VEHICLE AND WOULD EVENTUALLY LEAD TO OWNERSHIP.MY FINDINGS AND RESEARCH HAVE DETERMINED THAT I DID NOT RECEIVE WHAT TOYOTA MOTOR SALES, U.S.A.;INC. IMPORTANCE IS ABOUT 'WE BUILD CARS AND TRUCKS THAT HELP YOU AND YOUR FAMILY GO PLACES RELIABLY AND SAFELY.' (HTTPS://WWW.TOYOTA.COM/USA/OUR-STORY/INDEX.HTML).THE VEHICLE I RECEIVED FROM FREEWAY TOYOTA LOCATED AT 1835 GLENDALE AVE, HANFORD, CA 93230 IS NOT WHAT TOYOTA'S LIFELONG PHILOSOPHY FOR CONSUMER'S SAFETY SHOULD BE. THE VEHICLE CAME WITH UPGRADED PARTS THAT WERE INSTALLED BY THE DEALERSHIP. I DO NOT FEEL COMFORTABLE OR SAFE IN THIS VEHICLE. AN UNUSUAL SMELL COMING FROM THE ENGINE HAS BEEN LINGERING FROM DAY ONE OF THE PURCHASE. I DISREGARDED THE SMELL FOR A FEW WEEKS AND ADDRESSED MY CONCERN TO THE SERVICE DEPARTMENT AFTER THE VEHICLE HAS BEEN GIVING ME EXTREME HEADACHES. THE SERVICE DEPARTMENT ADVISED THE CVT TRANSMISSION IS CONFORMED TO OPERATE WITH A SMELL THAT WILL LAST FOR SEVERAL MONTHS AND EVENTUALLY DISAPPEAR. TO MY DISCOVERY I FOUND THAT THERE ARE STYROFOAM PIECES THAT ARE PLACED UNDER THE FLOOR MAT, ONE DISTINCTIVELY UNDER THE BRAKE PEDAL AREA WHICH IS A SERIOUS SAFETY CONCERN FOR CONSUMERS. FROM PERSONAL USE I KNOW THAT STYRFOAM IS MAINLY USED TO KEEP LIQUIDS THAT ARE EITHER HOT OR COLD AT THE DESIRED TEMPERATURE.
Mfg Campaign: 11114455
Recall Date: Jul 30, 2018
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2018 TOYOTA MATRIX IM THIS IS A LETTER ADDRESSING THE VEHICLES THAT ARE BEING SOLD AND DISTRIBUTED IN MY STATE OF CALIFORNIA. AS AN AMERICAN TO THIS BEAUTIFUL NATION, UNITED STATES OF AMERICA, I'M APPALLED TO FIND THAT TOYOTA MOTOR SALES, U.S.A. IS LOSING BUSINESS AND HAVING COPYCATS OR AS I MAY CALL THEM TOYS 'SOLD' ON BEHALF OF A RELIABLE AND REPUTABLE COMPANY. AS A CHILD I NEVER PLAYED WITH TOYS AND HAVE ALWAYS HAD MY EYES IN BOOKS AND ON THE PRIZE. AS A MAN I KNOW I DON'T DESERVE A CAR THAT IS A HOT WHEEL PROTOTYPE. I WAS GRATEFUL THAT CAPITAL ONE AUTO FINANCE EXTENDED A LOAN TO FINANCE THIS VEHICLE AND WOULD EVENTUALLY LEAD TO OWNERSHIP.MY FINDINGS AND RESEARCH HAVE DETERMINED THAT I DID NOT RECEIVE WHAT TOYOTA MOTOR SALES, U.S.A.;INC. IMPORTANCE IS ABOUT 'WE BUILD CARS AND TRUCKS THAT HELP YOU AND YOUR FAMILY GO PLACES RELIABLY AND SAFELY.' (HTTPS://WWW.TOYOTA.COM/USA/OUR-STORY/INDEX.HTML).THE VEHICLE I RECEIVED FROM FREEWAY TOYOTA LOCATED AT 1835 GLENDALE AVE, HANFORD, CA 93230 IS NOT WHAT TOYOTA'S LIFELONG PHILOSOPHY FOR CONSUMER'S SAFETY SHOULD BE. THE VEHICLE CAME WITH UPGRADED PARTS THAT WERE INSTALLED BY THE DEALERSHIP. I DO NOT FEEL COMFORTABLE OR SAFE IN THIS VEHICLE. AN UNUSUAL SMELL COMING FROM THE ENGINE HAS BEEN LINGERING FROM DAY ONE OF THE PURCHASE. I DISREGARDED THE SMELL FOR A FEW WEEKS AND ADDRESSED MY CONCERN TO THE SERVICE DEPARTMENT AFTER THE VEHICLE HAS BEEN GIVING ME EXTREME HEADACHES. THE SERVICE DEPARTMENT ADVISED THE CVT TRANSMISSION IS CONFORMED TO OPERATE WITH A SMELL THAT WILL LAST FOR SEVERAL MONTHS AND EVENTUALLY DISAPPEAR. TO MY DISCOVERY I FOUND THAT THERE ARE STYROFOAM PIECES THAT ARE PLACED UNDER THE FLOOR MAT, ONE DISTINCTIVELY UNDER THE BRAKE PEDAL AREA WHICH IS A SERIOUS SAFETY CONCERN FOR CONSUMERS. FROM PERSONAL USE I KNOW THAT STYRFOAM IS MAINLY USED TO KEEP LIQUIDS THAT ARE EITHER HOT OR COLD AT THE DESIRED TEMPERATURE.
Corrective Action:
2018 TOYOTA MATRIX IM THIS IS A LETTER ADDRESSING THE VEHICLES THAT ARE BEING SOLD AND DISTRIBUTED IN MY STATE OF CALIFORNIA. AS AN AMERICAN TO THIS BEAUTIFUL NATION, UNITED STATES OF AMERICA, I'M APPALLED TO FIND THAT TOYOTA MOTOR SALES, U.S.A. IS LOSING BUSINESS AND HAVING COPYCATS OR AS I MAY CALL THEM TOYS 'SOLD' ON BEHALF OF A RELIABLE AND REPUTABLE COMPANY. AS A CHILD I NEVER PLAYED WITH TOYS AND HAVE ALWAYS HAD MY EYES IN BOOKS AND ON THE PRIZE. AS A MAN I KNOW I DON'T DESERVE A CAR THAT IS A HOT WHEEL PROTOTYPE. I WAS GRATEFUL THAT CAPITAL ONE AUTO FINANCE EXTENDED A LOAN TO FINANCE THIS VEHICLE AND WOULD EVENTUALLY LEAD TO OWNERSHIP.MY FINDINGS AND RESEARCH HAVE DETERMINED THAT I DID NOT RECEIVE WHAT TOYOTA MOTOR SALES, U.S.A.;INC. IMPORTANCE IS ABOUT 'WE BUILD CARS AND TRUCKS THAT HELP YOU AND YOUR FAMILY GO PLACES RELIABLY AND SAFELY.' (HTTPS://WWW.TOYOTA.COM/USA/OUR-STORY/INDEX.HTML).THE VEHICLE I RECEIVED FROM FREEWAY TOYOTA LOCATED AT 1835 GLENDALE AVE, HANFORD, CA 93230 IS NOT WHAT TOYOTA'S LIFELONG PHILOSOPHY FOR CONSUMER'S SAFETY SHOULD BE. THE VEHICLE CAME WITH UPGRADED PARTS THAT WERE INSTALLED BY THE DEALERSHIP. I DO NOT FEEL COMFORTABLE OR SAFE IN THIS VEHICLE. AN UNUSUAL SMELL COMING FROM THE ENGINE HAS BEEN LINGERING FROM DAY ONE OF THE PURCHASE. I DISREGARDED THE SMELL FOR A FEW WEEKS AND ADDRESSED MY CONCERN TO THE SERVICE DEPARTMENT AFTER THE VEHICLE HAS BEEN GIVING ME EXTREME HEADACHES. THE SERVICE DEPARTMENT ADVISED THE CVT TRANSMISSION IS CONFORMED TO OPERATE WITH A SMELL THAT WILL LAST FOR SEVERAL MONTHS AND EVENTUALLY DISAPPEAR. TO MY DISCOVERY I FOUND THAT THERE ARE STYROFOAM PIECES THAT ARE PLACED UNDER THE FLOOR MAT, ONE DISTINCTIVELY UNDER THE BRAKE PEDAL AREA WHICH IS A SERIOUS SAFETY CONCERN FOR CONSUMERS. FROM PERSONAL USE I KNOW THAT STYRFOAM IS MAINLY USED TO KEEP LIQUIDS THAT ARE EITHER HOT OR COLD AT THE DESIRED TEMPERATURE.
Additional Notes:
2018 TOYOTA MATRIX IM THIS IS A LETTER ADDRESSING THE VEHICLES THAT ARE BEING SOLD AND DISTRIBUTED IN MY STATE OF CALIFORNIA. AS AN AMERICAN TO THIS BEAUTIFUL NATION, UNITED STATES OF AMERICA, I'M APPALLED TO FIND THAT TOYOTA MOTOR SALES, U.S.A. IS LOSING BUSINESS AND HAVING COPYCATS OR AS I MAY CALL THEM TOYS 'SOLD' ON BEHALF OF A RELIABLE AND REPUTABLE COMPANY. AS A CHILD I NEVER PLAYED WITH TOYS AND HAVE ALWAYS HAD MY EYES IN BOOKS AND ON THE PRIZE. AS A MAN I KNOW I DON'T DESERVE A CAR THAT IS A HOT WHEEL PROTOTYPE. I WAS GRATEFUL THAT CAPITAL ONE AUTO FINANCE EXTENDED A LOAN TO FINANCE THIS VEHICLE AND WOULD EVENTUALLY LEAD TO OWNERSHIP.MY FINDINGS AND RESEARCH HAVE DETERMINED THAT I DID NOT RECEIVE WHAT TOYOTA MOTOR SALES, U.S.A.;INC. IMPORTANCE IS ABOUT 'WE BUILD CARS AND TRUCKS THAT HELP YOU AND YOUR FAMILY GO PLACES RELIABLY AND SAFELY.' (HTTPS://WWW.TOYOTA.COM/USA/OUR-STORY/INDEX.HTML).THE VEHICLE I RECEIVED FROM FREEWAY TOYOTA LOCATED AT 1835 GLENDALE AVE, HANFORD, CA 93230 IS NOT WHAT TOYOTA'S LIFELONG PHILOSOPHY FOR CONSUMER'S SAFETY SHOULD BE. THE VEHICLE CAME WITH UPGRADED PARTS THAT WERE INSTALLED BY THE DEALERSHIP. I DO NOT FEEL COMFORTABLE OR SAFE IN THIS VEHICLE. AN UNUSUAL SMELL COMING FROM THE ENGINE HAS BEEN LINGERING FROM DAY ONE OF THE PURCHASE. I DISREGARDED THE SMELL FOR A FEW WEEKS AND ADDRESSED MY CONCERN TO THE SERVICE DEPARTMENT AFTER THE VEHICLE HAS BEEN GIVING ME EXTREME HEADACHES. THE SERVICE DEPARTMENT ADVISED THE CVT TRANSMISSION IS CONFORMED TO OPERATE WITH A SMELL THAT WILL LAST FOR SEVERAL MONTHS AND EVENTUALLY DISAPPEAR. TO MY DISCOVERY I FOUND THAT THERE ARE STYROFOAM PIECES THAT ARE PLACED UNDER THE FLOOR MAT, ONE DISTINCTIVELY UNDER THE BRAKE PEDAL AREA WHICH IS A SERIOUS SAFETY CONCERN FOR CONSUMERS. FROM PERSONAL USE I KNOW THAT STYRFOAM IS MAINLY USED TO KEEP LIQUIDS THAT ARE EITHER HOT OR COLD AT THE DESIRED TEMPERATURE.
Mfg Campaign: 11114455
Recall Date: Jul 30, 2018
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