Complaints & Recalls
Consumer Complaints
1 ComplaintToyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
While driving home from dinner I pulled off from a stop light as normal and shifted from 1st into 2nd then 3rd with zero issues. As I went to shift into 4th it was as if the gear was locked out, thinking there was just something I was missing I tried 5th and was met with the same issue, tried 4th again and still nothing and I couldn’t get into 3rd. At this point I was rapidly losing speed and I was on a busy road. I pulled into a left turn lane brought the vehicle to a stop until it was safe to proceed with the turn tried to go into first gear and I couldn’t. I had to push my car across oncoming traffic into the safety of a parking lot. There was ZERO signs the clutch was going out as this is a brand new car with only 5k miles on it. The dealership has stated the entire clutch assembly needs to be replaced and that it is user responsibility as they are claiming “abuse” however if it was user abuse the clutch wouldn’t have blown up it would’ve simply been ground down to the rivets. This catastrophic failure is a result of a bad clutch system that can not handle the turbo that is stock on the car. The repair is $8k and they are stating I am not covered by any warranty as Toyota has deemed the clutch a wear and tear item. I have filed a complaint with Toyota USA on 7/18/25 and they have yet to give me a response on if they will cover the costs of the repair and the rental they gave me.
Corrective Action:
While driving home from dinner I pulled off from a stop light as normal and shifted from 1st into 2nd then 3rd with zero issues. As I went to shift into 4th it was as if the gear was locked out, thinking there was just something I was missing I tried 5th and was met with the same issue, tried 4th again and still nothing and I couldn’t get into 3rd. At this point I was rapidly losing speed and I was on a busy road. I pulled into a left turn lane brought the vehicle to a stop until it was safe to proceed with the turn tried to go into first gear and I couldn’t. I had to push my car across oncoming traffic into the safety of a parking lot. There was ZERO signs the clutch was going out as this is a brand new car with only 5k miles on it. The dealership has stated the entire clutch assembly needs to be replaced and that it is user responsibility as they are claiming “abuse” however if it was user abuse the clutch wouldn’t have blown up it would’ve simply been ground down to the rivets. This catastrophic failure is a result of a bad clutch system that can not handle the turbo that is stock on the car. The repair is $8k and they are stating I am not covered by any warranty as Toyota has deemed the clutch a wear and tear item. I have filed a complaint with Toyota USA on 7/18/25 and they have yet to give me a response on if they will cover the costs of the repair and the rental they gave me.
Additional Notes:
While driving home from dinner I pulled off from a stop light as normal and shifted from 1st into 2nd then 3rd with zero issues. As I went to shift into 4th it was as if the gear was locked out, thinking there was just something I was missing I tried 5th and was met with the same issue, tried 4th again and still nothing and I couldn’t get into 3rd. At this point I was rapidly losing speed and I was on a busy road. I pulled into a left turn lane brought the vehicle to a stop until it was safe to proceed with the turn tried to go into first gear and I couldn’t. I had to push my car across oncoming traffic into the safety of a parking lot. There was ZERO signs the clutch was going out as this is a brand new car with only 5k miles on it. The dealership has stated the entire clutch assembly needs to be replaced and that it is user responsibility as they are claiming “abuse” however if it was user abuse the clutch wouldn’t have blown up it would’ve simply been ground down to the rivets. This catastrophic failure is a result of a bad clutch system that can not handle the turbo that is stock on the car. The repair is $8k and they are stating I am not covered by any warranty as Toyota has deemed the clutch a wear and tear item. I have filed a complaint with Toyota USA on 7/18/25 and they have yet to give me a response on if they will cover the costs of the repair and the rental they gave me.
Mfg Campaign: 11676673
Recall Date: Jul 28, 2025
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