Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Gulf States Toyota, Inc.
Safety Issue:
Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24R2
Recall Date: Jul 23, 2024
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Toyota Grand Highlander, Grand Highlander Hybrid, Lexus TX350, TX500 Hybrid, and TX550 Hybrid+ vehicles. The driver and passenger side curtain air bags may not unroll as intended and could partially deploy outside of an open window. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24TB09,24TA09,24LB05
Recall Date: Jun 20, 2024
Consumer Complaints
9 ComplaintsToyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated while accelerating from a complete stop, the vehicle failed to respond within 2-3 seconds and was nearly T-boned by another vehicle. The contact stated that the failure had been recurring intermittently while accelerating from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer several times, but the failure could not be duplicated. The manufacturer was notified of the failure and sent a field technician to diagnose the vehicle, who determined that the turbo needed to be replaced. The dealer replaced the turbo; however, the failure recurred. The dealer reset the hybrid system and an unknown system several times; however, the failure persisted. Additionally, the contact's wife had informed the contact that the vehicle shuddered significantly while idling. There was no warning light illuminated. The vehicle was not repaired. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated while accelerating from a complete stop, the vehicle failed to respond within 2-3 seconds and was nearly T-boned by another vehicle. The contact stated that the failure had been recurring intermittently while accelerating from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer several times, but the failure could not be duplicated. The manufacturer was notified of the failure and sent a field technician to diagnose the vehicle, who determined that the turbo needed to be replaced. The dealer replaced the turbo; however, the failure recurred. The dealer reset the hybrid system and an unknown system several times; however, the failure persisted. Additionally, the contact's wife had informed the contact that the vehicle shuddered significantly while idling. There was no warning light illuminated. The vehicle was not repaired. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated while accelerating from a complete stop, the vehicle failed to respond within 2-3 seconds and was nearly T-boned by another vehicle. The contact stated that the failure had been recurring intermittently while accelerating from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer several times, but the failure could not be duplicated. The manufacturer was notified of the failure and sent a field technician to diagnose the vehicle, who determined that the turbo needed to be replaced. The dealer replaced the turbo; however, the failure recurred. The dealer reset the hybrid system and an unknown system several times; however, the failure persisted. Additionally, the contact's wife had informed the contact that the vehicle shuddered significantly while idling. There was no warning light illuminated. The vehicle was not repaired. The failure mileage was approximately 5,000.
Mfg Campaign: 11667636
Recall Date: Jun 18, 2025
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated while accelerating from a complete stop, the vehicle failed to respond within 2-3 seconds and was nearly T-boned by another vehicle. The contact stated that the failure had been recurring intermittently while accelerating from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer several times, but the failure could not be duplicated. The manufacturer was notified of the failure and sent a field technician to diagnose the vehicle, who determined that the turbo needed to be replaced. The dealer replaced the turbo; however, the failure recurred. The dealer reset the hybrid system and an unknown system several times; however, the failure persisted. Additionally, the contact's wife had informed the contact that the vehicle shuddered significantly while idling. There was no warning light illuminated. The vehicle was not repaired. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated while accelerating from a complete stop, the vehicle failed to respond within 2-3 seconds and was nearly T-boned by another vehicle. The contact stated that the failure had been recurring intermittently while accelerating from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer several times, but the failure could not be duplicated. The manufacturer was notified of the failure and sent a field technician to diagnose the vehicle, who determined that the turbo needed to be replaced. The dealer replaced the turbo; however, the failure recurred. The dealer reset the hybrid system and an unknown system several times; however, the failure persisted. Additionally, the contact's wife had informed the contact that the vehicle shuddered significantly while idling. There was no warning light illuminated. The vehicle was not repaired. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated while accelerating from a complete stop, the vehicle failed to respond within 2-3 seconds and was nearly T-boned by another vehicle. The contact stated that the failure had been recurring intermittently while accelerating from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer several times, but the failure could not be duplicated. The manufacturer was notified of the failure and sent a field technician to diagnose the vehicle, who determined that the turbo needed to be replaced. The dealer replaced the turbo; however, the failure recurred. The dealer reset the hybrid system and an unknown system several times; however, the failure persisted. Additionally, the contact's wife had informed the contact that the vehicle shuddered significantly while idling. There was no warning light illuminated. The vehicle was not repaired. The failure mileage was approximately 5,000.
Mfg Campaign: 11667636
Recall Date: Jun 18, 2025
Toyota Motor Corporation
Defect Description:
HYBRID PROPULSION SYSTEM
Potential Consequences:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated while accelerating from a complete stop, the vehicle failed to respond within 2-3 seconds and was nearly T-boned by another vehicle. The contact stated that the failure had been recurring intermittently while accelerating from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer several times, but the failure could not be duplicated. The manufacturer was notified of the failure and sent a field technician to diagnose the vehicle, who determined that the turbo needed to be replaced. The dealer replaced the turbo; however, the failure recurred. The dealer reset the hybrid system and an unknown system several times; however, the failure persisted. Additionally, the contact's wife had informed the contact that the vehicle shuddered significantly while idling. There was no warning light illuminated. The vehicle was not repaired. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated while accelerating from a complete stop, the vehicle failed to respond within 2-3 seconds and was nearly T-boned by another vehicle. The contact stated that the failure had been recurring intermittently while accelerating from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer several times, but the failure could not be duplicated. The manufacturer was notified of the failure and sent a field technician to diagnose the vehicle, who determined that the turbo needed to be replaced. The dealer replaced the turbo; however, the failure recurred. The dealer reset the hybrid system and an unknown system several times; however, the failure persisted. Additionally, the contact's wife had informed the contact that the vehicle shuddered significantly while idling. There was no warning light illuminated. The vehicle was not repaired. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated while accelerating from a complete stop, the vehicle failed to respond within 2-3 seconds and was nearly T-boned by another vehicle. The contact stated that the failure had been recurring intermittently while accelerating from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer several times, but the failure could not be duplicated. The manufacturer was notified of the failure and sent a field technician to diagnose the vehicle, who determined that the turbo needed to be replaced. The dealer replaced the turbo; however, the failure recurred. The dealer reset the hybrid system and an unknown system several times; however, the failure persisted. Additionally, the contact's wife had informed the contact that the vehicle shuddered significantly while idling. There was no warning light illuminated. The vehicle was not repaired. The failure mileage was approximately 5,000.
Mfg Campaign: 11667636
Recall Date: Jun 18, 2025
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer ordered the parts, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer ordered the parts, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer ordered the parts, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11631171
Recall Date: Dec 17, 2024
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11618904
Recall Date: Oct 9, 2024
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11615075
Recall Date: Sep 17, 2024
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated that while at a complete stop and attempting to accelerate, the vehicle briefly hesitated before responding to the accelerator pedal being depressed. The contact stated that on one occasion, the accelerator pedal was depressed and went to the floorboard. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 8,000.
Corrective Action:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated that while at a complete stop and attempting to accelerate, the vehicle briefly hesitated before responding to the accelerator pedal being depressed. The contact stated that on one occasion, the accelerator pedal was depressed and went to the floorboard. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 8,000.
Additional Notes:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated that while at a complete stop and attempting to accelerate, the vehicle briefly hesitated before responding to the accelerator pedal being depressed. The contact stated that on one occasion, the accelerator pedal was depressed and went to the floorboard. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 8,000.
Mfg Campaign: 11612783
Recall Date: Sep 5, 2024
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated that while driving at approximately 35-45 MPH, the vehicle experienced a loss of motive power while shifting gear. There were no warning lights illuminated. The contact stated that the failure was related to a software update issue. The vehicle was not repaired or diagnosed by and independent mechanic or local dealer. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 2,000.
Corrective Action:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated that while driving at approximately 35-45 MPH, the vehicle experienced a loss of motive power while shifting gear. There were no warning lights illuminated. The contact stated that the failure was related to a software update issue. The vehicle was not repaired or diagnosed by and independent mechanic or local dealer. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 2,000.
Additional Notes:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated that while driving at approximately 35-45 MPH, the vehicle experienced a loss of motive power while shifting gear. There were no warning lights illuminated. The contact stated that the failure was related to a software update issue. The vehicle was not repaired or diagnosed by and independent mechanic or local dealer. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 2,000.
Mfg Campaign: 11594294
Recall Date: Jun 13, 2024
Toyota Motor Corporation
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated the vehicle failed to maintain proper fuel pressure. The contact stated that while refueling the vehicle, the pump would click off before the vehicle was fully refueled. The vehicle was taken to a local dealer but no cause for the failure was found. The manufacturer was not made aware of the failure. The failure mileage was approximately 300.
Corrective Action:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated the vehicle failed to maintain proper fuel pressure. The contact stated that while refueling the vehicle, the pump would click off before the vehicle was fully refueled. The vehicle was taken to a local dealer but no cause for the failure was found. The manufacturer was not made aware of the failure. The failure mileage was approximately 300.
Additional Notes:
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated the vehicle failed to maintain proper fuel pressure. The contact stated that while refueling the vehicle, the pump would click off before the vehicle was fully refueled. The vehicle was taken to a local dealer but no cause for the failure was found. The manufacturer was not made aware of the failure. The failure mileage was approximately 300.
Mfg Campaign: 11581157
Recall Date: Apr 4, 2024
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