TOYOTA PRIUS PRIME 2021

Complete listing of complaints and recalls for this vehicle

14
Complaints
0
Recalls

Complaints & Recalls

14 Complaints 0 Recalls

Consumer Complaints

14 Complaints
Toyota Motor Corporation
Campaign: 11651621 Other
Mar 30, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Rodents accessed and damaged the car because there essentials components are not protected.

Corrective Action:

Rodents accessed and damaged the car because there essentials components are not protected.

Additional Notes:

Rodents accessed and damaged the car because there essentials components are not protected.

Manufacturer: TOYOTA
Mfg Campaign: 11651621
Notice Date: Mar 30, 2025
Recall Date: Mar 30, 2025
Toyota Motor Corporation
Campaign: 11651621 Other
Mar 30, 2025
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

Rodents accessed and damaged the car because there essentials components are not protected.

Corrective Action:

Rodents accessed and damaged the car because there essentials components are not protected.

Additional Notes:

Rodents accessed and damaged the car because there essentials components are not protected.

Manufacturer: TOYOTA
Mfg Campaign: 11651621
Notice Date: Mar 30, 2025
Recall Date: Mar 30, 2025
Toyota Motor Corporation
Campaign: 11651621 Other
Mar 30, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

Rodents accessed and damaged the car because there essentials components are not protected.

Corrective Action:

Rodents accessed and damaged the car because there essentials components are not protected.

Additional Notes:

Rodents accessed and damaged the car because there essentials components are not protected.

Manufacturer: TOYOTA
Mfg Campaign: 11651621
Notice Date: Mar 30, 2025
Recall Date: Mar 30, 2025
Toyota Motor Corporation
Campaign: 11620914 Other
Oct 20, 2024
Defect Description:

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Potential Consequences:

My vehicle is equipped with Toyota Safety Sense, which includes Full-Speed Range Dynamic Radar Cruise Control (DRCC) and a Pre-Collision System. Today, while driving with DRCC engaged, my vehicle followed a leading car and appropriately slowed down to 2 mph as we approached a signalized intersection. However, when the leading vehicle changed lanes, a gap was created between me and a new lead vehicle, which was fully stopped. Despite this, the DRCC system accelerated to 5mph and collided with the stopped vehicle.

Corrective Action:

My vehicle is equipped with Toyota Safety Sense, which includes Full-Speed Range Dynamic Radar Cruise Control (DRCC) and a Pre-Collision System. Today, while driving with DRCC engaged, my vehicle followed a leading car and appropriately slowed down to 2 mph as we approached a signalized intersection. However, when the leading vehicle changed lanes, a gap was created between me and a new lead vehicle, which was fully stopped. Despite this, the DRCC system accelerated to 5mph and collided with the stopped vehicle.

Additional Notes:

My vehicle is equipped with Toyota Safety Sense, which includes Full-Speed Range Dynamic Radar Cruise Control (DRCC) and a Pre-Collision System. Today, while driving with DRCC engaged, my vehicle followed a leading car and appropriately slowed down to 2 mph as we approached a signalized intersection. However, when the leading vehicle changed lanes, a gap was created between me and a new lead vehicle, which was fully stopped. Despite this, the DRCC system accelerated to 5mph and collided with the stopped vehicle.

Manufacturer: TOYOTA
Mfg Campaign: 11620914
Notice Date: Oct 20, 2024
Recall Date: Oct 20, 2024
Toyota Motor Corporation
Campaign: 11620914 Other
Oct 20, 2024
Defect Description:

FORWARD COLLISION AVOIDANCE: WARNINGS

Potential Consequences:

My vehicle is equipped with Toyota Safety Sense, which includes Full-Speed Range Dynamic Radar Cruise Control (DRCC) and a Pre-Collision System. Today, while driving with DRCC engaged, my vehicle followed a leading car and appropriately slowed down to 2 mph as we approached a signalized intersection. However, when the leading vehicle changed lanes, a gap was created between me and a new lead vehicle, which was fully stopped. Despite this, the DRCC system accelerated to 5mph and collided with the stopped vehicle.

Corrective Action:

My vehicle is equipped with Toyota Safety Sense, which includes Full-Speed Range Dynamic Radar Cruise Control (DRCC) and a Pre-Collision System. Today, while driving with DRCC engaged, my vehicle followed a leading car and appropriately slowed down to 2 mph as we approached a signalized intersection. However, when the leading vehicle changed lanes, a gap was created between me and a new lead vehicle, which was fully stopped. Despite this, the DRCC system accelerated to 5mph and collided with the stopped vehicle.

Additional Notes:

My vehicle is equipped with Toyota Safety Sense, which includes Full-Speed Range Dynamic Radar Cruise Control (DRCC) and a Pre-Collision System. Today, while driving with DRCC engaged, my vehicle followed a leading car and appropriately slowed down to 2 mph as we approached a signalized intersection. However, when the leading vehicle changed lanes, a gap was created between me and a new lead vehicle, which was fully stopped. Despite this, the DRCC system accelerated to 5mph and collided with the stopped vehicle.

Manufacturer: TOYOTA
Mfg Campaign: 11620914
Notice Date: Oct 20, 2024
Recall Date: Oct 20, 2024
Toyota Motor Corporation
Campaign: 11604557 Other
Jul 25, 2024
Defect Description:

VEHICLE SPEED CONTROL

Potential Consequences:

The contact owns a 2021 Toyota Prius Prime. The contact stated while driving 45–50 MPH and approaching a stop sign, the brake pedal was depressed but the vehicle failed to respond. The driver continued to pump the brake pedal, but the vehicle failed to respond and depressed to the floorboard. The vehicle accelerated, veered across the road, jumped the curb, and stopped. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and an engineer determined that the brakes were working properly. The failure mileage was approximately 34,000.

Corrective Action:

The contact owns a 2021 Toyota Prius Prime. The contact stated while driving 45–50 MPH and approaching a stop sign, the brake pedal was depressed but the vehicle failed to respond. The driver continued to pump the brake pedal, but the vehicle failed to respond and depressed to the floorboard. The vehicle accelerated, veered across the road, jumped the curb, and stopped. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and an engineer determined that the brakes were working properly. The failure mileage was approximately 34,000.

Additional Notes:

The contact owns a 2021 Toyota Prius Prime. The contact stated while driving 45–50 MPH and approaching a stop sign, the brake pedal was depressed but the vehicle failed to respond. The driver continued to pump the brake pedal, but the vehicle failed to respond and depressed to the floorboard. The vehicle accelerated, veered across the road, jumped the curb, and stopped. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and an engineer determined that the brakes were working properly. The failure mileage was approximately 34,000.

Manufacturer: TOYOTA
Mfg Campaign: 11604557
Notice Date: Jul 25, 2024
Recall Date: Jul 25, 2024
Toyota Motor Corporation
Campaign: 11604557 Other
Jul 25, 2024
Defect Description:

SERVICE BRAKES, HYDRAULIC

Potential Consequences:

The contact owns a 2021 Toyota Prius Prime. The contact stated while driving 45–50 MPH and approaching a stop sign, the brake pedal was depressed but the vehicle failed to respond. The driver continued to pump the brake pedal, but the vehicle failed to respond and depressed to the floorboard. The vehicle accelerated, veered across the road, jumped the curb, and stopped. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and an engineer determined that the brakes were working properly. The failure mileage was approximately 34,000.

Corrective Action:

The contact owns a 2021 Toyota Prius Prime. The contact stated while driving 45–50 MPH and approaching a stop sign, the brake pedal was depressed but the vehicle failed to respond. The driver continued to pump the brake pedal, but the vehicle failed to respond and depressed to the floorboard. The vehicle accelerated, veered across the road, jumped the curb, and stopped. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and an engineer determined that the brakes were working properly. The failure mileage was approximately 34,000.

Additional Notes:

The contact owns a 2021 Toyota Prius Prime. The contact stated while driving 45–50 MPH and approaching a stop sign, the brake pedal was depressed but the vehicle failed to respond. The driver continued to pump the brake pedal, but the vehicle failed to respond and depressed to the floorboard. The vehicle accelerated, veered across the road, jumped the curb, and stopped. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and an engineer determined that the brakes were working properly. The failure mileage was approximately 34,000.

Manufacturer: TOYOTA
Mfg Campaign: 11604557
Notice Date: Jul 25, 2024
Recall Date: Jul 25, 2024
Toyota Motor Corporation
Campaign: 11545583 Other
Sep 20, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The contact owns a 2021 Toyota Prius Prime. The contact stated that after the vehicle was shifted into park, the key was removed and the contact stepped away from the vehicle, when the vehicle inadvertently started to roll away. As a result, the vehicle rolled into the neighbor’s driveway and grazed another vehicle then stopped. Additionally, the contact stated that while the vehicle was on the charger port, the vehicle failed to start. The dealer was notified of the failure and the contact was advised to take the vehicle in to be diagnosed. The vehicle was not diagnosed or repaired. The manufacture was notified of the failure and the contact was provided a case number. The failure mileage was approximately 80,000.

Corrective Action:

The contact owns a 2021 Toyota Prius Prime. The contact stated that after the vehicle was shifted into park, the key was removed and the contact stepped away from the vehicle, when the vehicle inadvertently started to roll away. As a result, the vehicle rolled into the neighbor’s driveway and grazed another vehicle then stopped. Additionally, the contact stated that while the vehicle was on the charger port, the vehicle failed to start. The dealer was notified of the failure and the contact was advised to take the vehicle in to be diagnosed. The vehicle was not diagnosed or repaired. The manufacture was notified of the failure and the contact was provided a case number. The failure mileage was approximately 80,000.

Additional Notes:

The contact owns a 2021 Toyota Prius Prime. The contact stated that after the vehicle was shifted into park, the key was removed and the contact stepped away from the vehicle, when the vehicle inadvertently started to roll away. As a result, the vehicle rolled into the neighbor’s driveway and grazed another vehicle then stopped. Additionally, the contact stated that while the vehicle was on the charger port, the vehicle failed to start. The dealer was notified of the failure and the contact was advised to take the vehicle in to be diagnosed. The vehicle was not diagnosed or repaired. The manufacture was notified of the failure and the contact was provided a case number. The failure mileage was approximately 80,000.

Manufacturer: TOYOTA
Mfg Campaign: 11545583
Notice Date: Sep 20, 2023
Recall Date: Sep 20, 2023
Toyota Motor Corporation
Campaign: 11545583 Other
Sep 20, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

The contact owns a 2021 Toyota Prius Prime. The contact stated that after the vehicle was shifted into park, the key was removed and the contact stepped away from the vehicle, when the vehicle inadvertently started to roll away. As a result, the vehicle rolled into the neighbor’s driveway and grazed another vehicle then stopped. Additionally, the contact stated that while the vehicle was on the charger port, the vehicle failed to start. The dealer was notified of the failure and the contact was advised to take the vehicle in to be diagnosed. The vehicle was not diagnosed or repaired. The manufacture was notified of the failure and the contact was provided a case number. The failure mileage was approximately 80,000.

Corrective Action:

The contact owns a 2021 Toyota Prius Prime. The contact stated that after the vehicle was shifted into park, the key was removed and the contact stepped away from the vehicle, when the vehicle inadvertently started to roll away. As a result, the vehicle rolled into the neighbor’s driveway and grazed another vehicle then stopped. Additionally, the contact stated that while the vehicle was on the charger port, the vehicle failed to start. The dealer was notified of the failure and the contact was advised to take the vehicle in to be diagnosed. The vehicle was not diagnosed or repaired. The manufacture was notified of the failure and the contact was provided a case number. The failure mileage was approximately 80,000.

Additional Notes:

The contact owns a 2021 Toyota Prius Prime. The contact stated that after the vehicle was shifted into park, the key was removed and the contact stepped away from the vehicle, when the vehicle inadvertently started to roll away. As a result, the vehicle rolled into the neighbor’s driveway and grazed another vehicle then stopped. Additionally, the contact stated that while the vehicle was on the charger port, the vehicle failed to start. The dealer was notified of the failure and the contact was advised to take the vehicle in to be diagnosed. The vehicle was not diagnosed or repaired. The manufacture was notified of the failure and the contact was provided a case number. The failure mileage was approximately 80,000.

Manufacturer: TOYOTA
Mfg Campaign: 11545583
Notice Date: Sep 20, 2023
Recall Date: Sep 20, 2023
Toyota Motor Corporation
Campaign: 11492523 Other
Nov 6, 2022
Defect Description:

SERVICE BRAKES

Potential Consequences:

Brakes of my Toyota Pirius Prime did not work after I was hit on my right side. Brakes completlety was out. Also I was not able to run the car. The cars brakes should work even I got an accident to precent some further damage to other cars.

Corrective Action:

Brakes of my Toyota Pirius Prime did not work after I was hit on my right side. Brakes completlety was out. Also I was not able to run the car. The cars brakes should work even I got an accident to precent some further damage to other cars.

Additional Notes:

Brakes of my Toyota Pirius Prime did not work after I was hit on my right side. Brakes completlety was out. Also I was not able to run the car. The cars brakes should work even I got an accident to precent some further damage to other cars.

Manufacturer: TOYOTA
Mfg Campaign: 11492523
Notice Date: Nov 6, 2022
Recall Date: Nov 6, 2022
Toyota Motor Corporation
Campaign: 11492523 Other
Nov 6, 2022
Defect Description:

AIR BAGS

Potential Consequences:

Brakes of my Toyota Pirius Prime did not work after I was hit on my right side. Brakes completlety was out. Also I was not able to run the car. The cars brakes should work even I got an accident to precent some further damage to other cars.

Corrective Action:

Brakes of my Toyota Pirius Prime did not work after I was hit on my right side. Brakes completlety was out. Also I was not able to run the car. The cars brakes should work even I got an accident to precent some further damage to other cars.

Additional Notes:

Brakes of my Toyota Pirius Prime did not work after I was hit on my right side. Brakes completlety was out. Also I was not able to run the car. The cars brakes should work even I got an accident to precent some further damage to other cars.

Manufacturer: TOYOTA
Mfg Campaign: 11492523
Notice Date: Nov 6, 2022
Recall Date: Nov 6, 2022
Toyota Motor Corporation
Campaign: 11492523 Other
Nov 6, 2022
Defect Description:

ENGINE

Potential Consequences:

Brakes of my Toyota Pirius Prime did not work after I was hit on my right side. Brakes completlety was out. Also I was not able to run the car. The cars brakes should work even I got an accident to precent some further damage to other cars.

Corrective Action:

Brakes of my Toyota Pirius Prime did not work after I was hit on my right side. Brakes completlety was out. Also I was not able to run the car. The cars brakes should work even I got an accident to precent some further damage to other cars.

Additional Notes:

Brakes of my Toyota Pirius Prime did not work after I was hit on my right side. Brakes completlety was out. Also I was not able to run the car. The cars brakes should work even I got an accident to precent some further damage to other cars.

Manufacturer: TOYOTA
Mfg Campaign: 11492523
Notice Date: Nov 6, 2022
Recall Date: Nov 6, 2022
Toyota Motor Corporation
Campaign: 11459435 Other
Apr 3, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

A sticky accelerator caused my 2021 Prius to lurch forward into a wall. I was pulling into a parking place when this happened. The front airbag deployed. This is the second time this has happened to me with a Prius. In my previous Prius it happened to me two years ago. Both times the vehicle suddenly lurched forward. It was terrifying.

Corrective Action:

A sticky accelerator caused my 2021 Prius to lurch forward into a wall. I was pulling into a parking place when this happened. The front airbag deployed. This is the second time this has happened to me with a Prius. In my previous Prius it happened to me two years ago. Both times the vehicle suddenly lurched forward. It was terrifying.

Additional Notes:

A sticky accelerator caused my 2021 Prius to lurch forward into a wall. I was pulling into a parking place when this happened. The front airbag deployed. This is the second time this has happened to me with a Prius. In my previous Prius it happened to me two years ago. Both times the vehicle suddenly lurched forward. It was terrifying.

Manufacturer: TOYOTA
Mfg Campaign: 11459435
Notice Date: Apr 3, 2022
Recall Date: Apr 3, 2022
Toyota Motor Corporation
Campaign: 11416289 Other
May 12, 2021
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

CAN'T SEE VEHICLE DISPLAY SCREEN DURING BRIGHT SUNNY DAYS, WHICH I FIND DANGEROUS CONTACTED TOYOTA ABOUT ISSUE, THEY DON'T CARE ABOUT PEOPLE SAFETY

Corrective Action:

CAN'T SEE VEHICLE DISPLAY SCREEN DURING BRIGHT SUNNY DAYS, WHICH I FIND DANGEROUS CONTACTED TOYOTA ABOUT ISSUE, THEY DON'T CARE ABOUT PEOPLE SAFETY

Additional Notes:

CAN'T SEE VEHICLE DISPLAY SCREEN DURING BRIGHT SUNNY DAYS, WHICH I FIND DANGEROUS CONTACTED TOYOTA ABOUT ISSUE, THEY DON'T CARE ABOUT PEOPLE SAFETY

Manufacturer: TOYOTA
Mfg Campaign: 11416289
Notice Date: May 12, 2021
Recall Date: May 12, 2021

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