Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Gulf States Toyota, Inc.
Safety Issue:
Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24R2
Recall Date: Jul 23, 2024
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius and Prius Prime vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24TB06 / 24TA06
Recall Date: Apr 17, 2024
Consumer Complaints
8 ComplaintsToyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Since Nov 23, 2024 I have had three occasions where the 12 volt battery for the ICE has depleted leaving me stranded. The only indication of the problem is the car will not start. In my last incident I had to charge the battery (disconnected from the car) but inadvertently closed the hatch. Since the car uses electronic locks the only way to open the hatch is to use the emergency release that is located under the rear deck and must use a screw driver to release. This is inherently dangerous since no practical escape possible in an emergency.
Corrective Action:
Since Nov 23, 2024 I have had three occasions where the 12 volt battery for the ICE has depleted leaving me stranded. The only indication of the problem is the car will not start. In my last incident I had to charge the battery (disconnected from the car) but inadvertently closed the hatch. Since the car uses electronic locks the only way to open the hatch is to use the emergency release that is located under the rear deck and must use a screw driver to release. This is inherently dangerous since no practical escape possible in an emergency.
Additional Notes:
Since Nov 23, 2024 I have had three occasions where the 12 volt battery for the ICE has depleted leaving me stranded. The only indication of the problem is the car will not start. In my last incident I had to charge the battery (disconnected from the car) but inadvertently closed the hatch. Since the car uses electronic locks the only way to open the hatch is to use the emergency release that is located under the rear deck and must use a screw driver to release. This is inherently dangerous since no practical escape possible in an emergency.
Mfg Campaign: 11665791
Recall Date: Jun 9, 2025
Toyota Motor Corporation
Defect Description:
VISIBILITY:WINDSHIELD WIPER/WASHER
Potential Consequences:
The contact owns a 2024 Toyota Prius Prime. The contact stated while driving 65 MPH, the windshield washer and wipers failed to function as intended. The contact drove the vehicle to the shoulder of the road and physically removed mud from the front windshield. The contact stated that an oversized truck hauling mud splashed the vehicle and mud landed on the front windshield. The contact stated that the windshield washer volume and speed was insufficient to clear the windshield. The contact stated that because of the low windshield washer sprayer speed and volume of the washer fluid, the contact feared for his safety. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact was informed that the vehicle operated as designed. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 3,500.
Corrective Action:
The contact owns a 2024 Toyota Prius Prime. The contact stated while driving 65 MPH, the windshield washer and wipers failed to function as intended. The contact drove the vehicle to the shoulder of the road and physically removed mud from the front windshield. The contact stated that an oversized truck hauling mud splashed the vehicle and mud landed on the front windshield. The contact stated that the windshield washer volume and speed was insufficient to clear the windshield. The contact stated that because of the low windshield washer sprayer speed and volume of the washer fluid, the contact feared for his safety. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact was informed that the vehicle operated as designed. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 3,500.
Additional Notes:
The contact owns a 2024 Toyota Prius Prime. The contact stated while driving 65 MPH, the windshield washer and wipers failed to function as intended. The contact drove the vehicle to the shoulder of the road and physically removed mud from the front windshield. The contact stated that an oversized truck hauling mud splashed the vehicle and mud landed on the front windshield. The contact stated that the windshield washer volume and speed was insufficient to clear the windshield. The contact stated that because of the low windshield washer sprayer speed and volume of the washer fluid, the contact feared for his safety. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact was informed that the vehicle operated as designed. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 3,500.
Mfg Campaign: 11664944
Recall Date: Jun 4, 2025
Toyota Motor Corporation
Defect Description:
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Potential Consequences:
The contact owns a 2024 Toyota Prius Prime. The contact stated that occasionally the liftgate opened independently. There was no warning light illuminated. The contact stated that there was a crack on the power liftgate plastic trim. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the failure was not attributed to defects from the factory. The contact was not offered any assistance. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 670.
Corrective Action:
The contact owns a 2024 Toyota Prius Prime. The contact stated that occasionally the liftgate opened independently. There was no warning light illuminated. The contact stated that there was a crack on the power liftgate plastic trim. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the failure was not attributed to defects from the factory. The contact was not offered any assistance. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 670.
Additional Notes:
The contact owns a 2024 Toyota Prius Prime. The contact stated that occasionally the liftgate opened independently. There was no warning light illuminated. The contact stated that there was a crack on the power liftgate plastic trim. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the failure was not attributed to defects from the factory. The contact was not offered any assistance. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 670.
Mfg Campaign: 11661542
Recall Date: May 16, 2025
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello, I purchased this prius prime and was given only 1 key. The second key (recall) was given to me incomplete and toyota of america will not make good on a complete key set. I was given an incomplete key at I-5 toyota of Olympia WA. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hello, I purchased this prius prime and was given only 1 key. The second key (recall) was given to me incomplete and toyota of america will not make good on a complete key set. I was given an incomplete key at I-5 toyota of Olympia WA. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hello, I purchased this prius prime and was given only 1 key. The second key (recall) was given to me incomplete and toyota of america will not make good on a complete key set. I was given an incomplete key at I-5 toyota of Olympia WA. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11622626
Recall Date: Oct 29, 2024
Toyota Motor Corporation
Defect Description:
TIRES:SIDEWALL
Potential Consequences:
The contact owns a 2024 Toyota Prius Prime equipped with Bridgestone Tires, Tire Line: Ecopia, Tire Size: 195/60/R17, DOT Number: (N/A). The contact stated while the vehicle was parked in the driveway, the contact noticed that the rear passenger's side tire had deflated. Upon inspecting the tire, the contact noticed that the sidewall of the tire was lacerated. The tire was ordered from the dealer and replaced at Discount Tires. Additionally, the contact stated while the dealer was servicing the vehicle, the contact was informed that there was a plug on the side of the front passenger's side tire. The tire was replaced. Additionally, the contact stated that while his partner was driving 65 MPH, the front driver's side tire had a blowout. The contact's partner was able to pull over to the side of the road. The vehicle was towed to a tow yard because the dealer was closed. The vehicle was then towed to the dealer the following day. The tire was being replaced. The tire manufacturer was notified of the failure and informed the contact that the tires were not recalled. The tires were original tires. The vehicle manufacturer was not notified of the failure. The tire failure mileage was approximately 7,000. The vehicle failure mileage was approximately 7,000.
Corrective Action:
The contact owns a 2024 Toyota Prius Prime equipped with Bridgestone Tires, Tire Line: Ecopia, Tire Size: 195/60/R17, DOT Number: (N/A). The contact stated while the vehicle was parked in the driveway, the contact noticed that the rear passenger's side tire had deflated. Upon inspecting the tire, the contact noticed that the sidewall of the tire was lacerated. The tire was ordered from the dealer and replaced at Discount Tires. Additionally, the contact stated while the dealer was servicing the vehicle, the contact was informed that there was a plug on the side of the front passenger's side tire. The tire was replaced. Additionally, the contact stated that while his partner was driving 65 MPH, the front driver's side tire had a blowout. The contact's partner was able to pull over to the side of the road. The vehicle was towed to a tow yard because the dealer was closed. The vehicle was then towed to the dealer the following day. The tire was being replaced. The tire manufacturer was notified of the failure and informed the contact that the tires were not recalled. The tires were original tires. The vehicle manufacturer was not notified of the failure. The tire failure mileage was approximately 7,000. The vehicle failure mileage was approximately 7,000.
Additional Notes:
The contact owns a 2024 Toyota Prius Prime equipped with Bridgestone Tires, Tire Line: Ecopia, Tire Size: 195/60/R17, DOT Number: (N/A). The contact stated while the vehicle was parked in the driveway, the contact noticed that the rear passenger's side tire had deflated. Upon inspecting the tire, the contact noticed that the sidewall of the tire was lacerated. The tire was ordered from the dealer and replaced at Discount Tires. Additionally, the contact stated while the dealer was servicing the vehicle, the contact was informed that there was a plug on the side of the front passenger's side tire. The tire was replaced. Additionally, the contact stated that while his partner was driving 65 MPH, the front driver's side tire had a blowout. The contact's partner was able to pull over to the side of the road. The vehicle was towed to a tow yard because the dealer was closed. The vehicle was then towed to the dealer the following day. The tire was being replaced. The tire manufacturer was notified of the failure and informed the contact that the tires were not recalled. The tires were original tires. The vehicle manufacturer was not notified of the failure. The tire failure mileage was approximately 7,000. The vehicle failure mileage was approximately 7,000.
Mfg Campaign: 11616580
Recall Date: Sep 26, 2024
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car with only 7000 miles on it. Took to dealer for low 12 volt battery warning and was told nothing was wrong a few months ago. Was stranded with vehicle in 95+ degree heat when 12volt battery went dead and Toyota Care said it would be 90 minutes before help could come. This is a SAFETY issue. I’m [XXX]. It’s not a good thing to be stranded in the heat. Many 2024 owners are having this problem. They have had to carry a jumper with them at all times. This car is a lemon and Toyota is just gaslighting its customers. Please get on social media and read about all the problems with the 12 volt battery on this car. I can think of many scenarios where being alone stranded with a dead car could be dangerous. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Car with only 7000 miles on it. Took to dealer for low 12 volt battery warning and was told nothing was wrong a few months ago. Was stranded with vehicle in 95+ degree heat when 12volt battery went dead and Toyota Care said it would be 90 minutes before help could come. This is a SAFETY issue. I’m [XXX]. It’s not a good thing to be stranded in the heat. Many 2024 owners are having this problem. They have had to carry a jumper with them at all times. This car is a lemon and Toyota is just gaslighting its customers. Please get on social media and read about all the problems with the 12 volt battery on this car. I can think of many scenarios where being alone stranded with a dead car could be dangerous. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Car with only 7000 miles on it. Took to dealer for low 12 volt battery warning and was told nothing was wrong a few months ago. Was stranded with vehicle in 95+ degree heat when 12volt battery went dead and Toyota Care said it would be 90 minutes before help could come. This is a SAFETY issue. I’m [XXX]. It’s not a good thing to be stranded in the heat. Many 2024 owners are having this problem. They have had to carry a jumper with them at all times. This car is a lemon and Toyota is just gaslighting its customers. Please get on social media and read about all the problems with the 12 volt battery on this car. I can think of many scenarios where being alone stranded with a dead car could be dangerous. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11612107
Recall Date: Sep 2, 2024
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 Toyota Prius Prime. The contact received notification of NHTSA Campaign Number: 24V274000 (Electrical System, Latches/Locks/Linkages) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2024 Toyota Prius Prime. The contact received notification of NHTSA Campaign Number: 24V274000 (Electrical System, Latches/Locks/Linkages) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2024 Toyota Prius Prime. The contact received notification of NHTSA Campaign Number: 24V274000 (Electrical System, Latches/Locks/Linkages) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11605816
Recall Date: Aug 1, 2024
Toyota Motor Corporation
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2024 Toyota Prius Prime. The contact received notification of NHTSA Campaign Number: 24V274000 (Electrical System, Latches/Locks/Linkages) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2024 Toyota Prius Prime. The contact received notification of NHTSA Campaign Number: 24V274000 (Electrical System, Latches/Locks/Linkages) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2024 Toyota Prius Prime. The contact received notification of NHTSA Campaign Number: 24V274000 (Electrical System, Latches/Locks/Linkages) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11605816
Recall Date: Aug 1, 2024
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