Complaints & Recalls
Official Safety Recalls - Important!
24 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain JTEKT power steering gear assembly service parts for 2007-2021 Tundra and 2008-2022 Sequoia, part numbers 44250-0C160, 44250-0C131, 44250-0C170, and 11250-0C121. The power steering gear assembly may have been manufactured incorrectly, which can result in an oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21TH01
Recall Date: Dec 23, 2021
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2008-2022 Sequoia and 2007-2021 Tundra vehicles. The power steering gear assembly may have been manufactured incorrectly, which can result in an oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21TB10 / 21TA10
Recall Date: Nov 23, 2021
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TA02, 20LA01
Recall Date: Nov 4, 2020
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TB02/20TA02/20LB01
Recall Date: Jan 13, 2020
Gulf States Toyota, Inc.
Safety Issue:
Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19R1
Recall Date: Mar 27, 2019
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 Toyota Tundra and Sequoia vehicles and 2019 Toyota Avalon and Avalon Hybrid vehicles. The air bag electronic control unit (ECU) may erroneously detect a fault during the vehicle start-up self check. If this occurs, the ECU may not deploy the airbags as intended, in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection," and 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: J0X
Recall Date: Oct 4, 2018
Consumer Complaints
7 ComplaintsToyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
Parking brake requires continual adjustment. Brake becomes non functional when brakes are hot and then park on a hill. Examples would include pulling our boat and going to the boat ramp off the highway. Parking brakes loses any ability to hold the vehicle.
Corrective Action:
Parking brake requires continual adjustment. Brake becomes non functional when brakes are hot and then park on a hill. Examples would include pulling our boat and going to the boat ramp off the highway. Parking brakes loses any ability to hold the vehicle.
Additional Notes:
Parking brake requires continual adjustment. Brake becomes non functional when brakes are hot and then park on a hill. Examples would include pulling our boat and going to the boat ramp off the highway. Parking brakes loses any ability to hold the vehicle.
Mfg Campaign: 11675254
Recall Date: Jul 22, 2025
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel filler door hinge and pin does not work properly. The hinge, door, and pin are bent. This prohibits 1) opening the door, 2) filling the gas tank, and 3) the door from closing properly. The spacing around the door is not equal and is askew, tilted to the bottom right and dips inward. Toyota seems to have used this design on other models, eg Camry, Sienna, etc. I located a NHTSA Customer Support Bulletin for those models with a similar fuel filler door hinge and pin design; however, I was not able to not locate one for a 2019 Toyota Sequoia. Your website does not allow video uploads, so 3 photos are attached: 1) widest point the door will open with assistance, 2) widest door will open without assistance, and 3) the door closed. Please look into this matter. Please 1) provide replacement for current owners, and 2) send feedback to Toyota to engineer a better option for future vehicles. Many thanks,
Corrective Action:
Fuel filler door hinge and pin does not work properly. The hinge, door, and pin are bent. This prohibits 1) opening the door, 2) filling the gas tank, and 3) the door from closing properly. The spacing around the door is not equal and is askew, tilted to the bottom right and dips inward. Toyota seems to have used this design on other models, eg Camry, Sienna, etc. I located a NHTSA Customer Support Bulletin for those models with a similar fuel filler door hinge and pin design; however, I was not able to not locate one for a 2019 Toyota Sequoia. Your website does not allow video uploads, so 3 photos are attached: 1) widest point the door will open with assistance, 2) widest door will open without assistance, and 3) the door closed. Please look into this matter. Please 1) provide replacement for current owners, and 2) send feedback to Toyota to engineer a better option for future vehicles. Many thanks,
Additional Notes:
Fuel filler door hinge and pin does not work properly. The hinge, door, and pin are bent. This prohibits 1) opening the door, 2) filling the gas tank, and 3) the door from closing properly. The spacing around the door is not equal and is askew, tilted to the bottom right and dips inward. Toyota seems to have used this design on other models, eg Camry, Sienna, etc. I located a NHTSA Customer Support Bulletin for those models with a similar fuel filler door hinge and pin design; however, I was not able to not locate one for a 2019 Toyota Sequoia. Your website does not allow video uploads, so 3 photos are attached: 1) widest point the door will open with assistance, 2) widest door will open without assistance, and 3) the door closed. Please look into this matter. Please 1) provide replacement for current owners, and 2) send feedback to Toyota to engineer a better option for future vehicles. Many thanks,
Mfg Campaign: 11670121
Recall Date: Jun 29, 2025
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Fuel filler door hinge and pin does not work properly. The hinge, door, and pin are bent. This prohibits 1) opening the door, 2) filling the gas tank, and 3) the door from closing properly. The spacing around the door is not equal and is askew, tilted to the bottom right and dips inward. Toyota seems to have used this design on other models, eg Camry, Sienna, etc. I located a NHTSA Customer Support Bulletin for those models with a similar fuel filler door hinge and pin design; however, I was not able to not locate one for a 2019 Toyota Sequoia. Your website does not allow video uploads, so 3 photos are attached: 1) widest point the door will open with assistance, 2) widest door will open without assistance, and 3) the door closed. Please look into this matter. Please 1) provide replacement for current owners, and 2) send feedback to Toyota to engineer a better option for future vehicles. Many thanks,
Corrective Action:
Fuel filler door hinge and pin does not work properly. The hinge, door, and pin are bent. This prohibits 1) opening the door, 2) filling the gas tank, and 3) the door from closing properly. The spacing around the door is not equal and is askew, tilted to the bottom right and dips inward. Toyota seems to have used this design on other models, eg Camry, Sienna, etc. I located a NHTSA Customer Support Bulletin for those models with a similar fuel filler door hinge and pin design; however, I was not able to not locate one for a 2019 Toyota Sequoia. Your website does not allow video uploads, so 3 photos are attached: 1) widest point the door will open with assistance, 2) widest door will open without assistance, and 3) the door closed. Please look into this matter. Please 1) provide replacement for current owners, and 2) send feedback to Toyota to engineer a better option for future vehicles. Many thanks,
Additional Notes:
Fuel filler door hinge and pin does not work properly. The hinge, door, and pin are bent. This prohibits 1) opening the door, 2) filling the gas tank, and 3) the door from closing properly. The spacing around the door is not equal and is askew, tilted to the bottom right and dips inward. Toyota seems to have used this design on other models, eg Camry, Sienna, etc. I located a NHTSA Customer Support Bulletin for those models with a similar fuel filler door hinge and pin design; however, I was not able to not locate one for a 2019 Toyota Sequoia. Your website does not allow video uploads, so 3 photos are attached: 1) widest point the door will open with assistance, 2) widest door will open without assistance, and 3) the door closed. Please look into this matter. Please 1) provide replacement for current owners, and 2) send feedback to Toyota to engineer a better option for future vehicles. Many thanks,
Mfg Campaign: 11670121
Recall Date: Jun 29, 2025
Toyota Motor Corporation
Defect Description:
SUSPENSION
Potential Consequences:
My 2019 Toyota Sequoia Platinum with air suspension is leaning to the left. The driver rear measured from the center of the tire hub to the bottom of the fender is 1and 1/8 inch lower than the passenger rear. There was a similar Toyota T-SB-0179-17 with a similar issue that was issued for 2013-2016 Toyota Sequoia Platinum vehicles with air suspension. Please look into this and potentially extend the previous TSB or issue a new one to solve this issue. Thank you.
Corrective Action:
My 2019 Toyota Sequoia Platinum with air suspension is leaning to the left. The driver rear measured from the center of the tire hub to the bottom of the fender is 1and 1/8 inch lower than the passenger rear. There was a similar Toyota T-SB-0179-17 with a similar issue that was issued for 2013-2016 Toyota Sequoia Platinum vehicles with air suspension. Please look into this and potentially extend the previous TSB or issue a new one to solve this issue. Thank you.
Additional Notes:
My 2019 Toyota Sequoia Platinum with air suspension is leaning to the left. The driver rear measured from the center of the tire hub to the bottom of the fender is 1and 1/8 inch lower than the passenger rear. There was a similar Toyota T-SB-0179-17 with a similar issue that was issued for 2013-2016 Toyota Sequoia Platinum vehicles with air suspension. Please look into this and potentially extend the previous TSB or issue a new one to solve this issue. Thank you.
Mfg Campaign: 11586120
Recall Date: Apr 30, 2024
Toyota Motor Corporation
Defect Description:
STEERING
Potential Consequences:
I took my 2019 Sequoia to Toyota of Knoxville for scheduled maintenance and was told the boots on my rack of my power steering has a leak and needs to be repaired for the cost of $2000. My Sequoia has 84,308 miles and I was told this was caused by "normal wear and tear." When I started looking into it I found a recall for 2008-2022 Sequoias with the exact same issue as mine (Toyota Recall 21TB10 or 21TA10) issued on November 22, 2021, but was told that despite my car having the same issue that it was not covered by the recall and I would have to pay for repairs to-of-pocket. Upon further research, the number one cause for leaks in power steering is age and use, again, my Sequoia is a 2019 with 84,308 miles, so neither would apply.
Corrective Action:
I took my 2019 Sequoia to Toyota of Knoxville for scheduled maintenance and was told the boots on my rack of my power steering has a leak and needs to be repaired for the cost of $2000. My Sequoia has 84,308 miles and I was told this was caused by "normal wear and tear." When I started looking into it I found a recall for 2008-2022 Sequoias with the exact same issue as mine (Toyota Recall 21TB10 or 21TA10) issued on November 22, 2021, but was told that despite my car having the same issue that it was not covered by the recall and I would have to pay for repairs to-of-pocket. Upon further research, the number one cause for leaks in power steering is age and use, again, my Sequoia is a 2019 with 84,308 miles, so neither would apply.
Additional Notes:
I took my 2019 Sequoia to Toyota of Knoxville for scheduled maintenance and was told the boots on my rack of my power steering has a leak and needs to be repaired for the cost of $2000. My Sequoia has 84,308 miles and I was told this was caused by "normal wear and tear." When I started looking into it I found a recall for 2008-2022 Sequoias with the exact same issue as mine (Toyota Recall 21TB10 or 21TA10) issued on November 22, 2021, but was told that despite my car having the same issue that it was not covered by the recall and I would have to pay for repairs to-of-pocket. Upon further research, the number one cause for leaks in power steering is age and use, again, my Sequoia is a 2019 with 84,308 miles, so neither would apply.
Mfg Campaign: 11542145
Recall Date: Sep 1, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON FEBRUARY 23RD, 2021, WHILE DRIVING APPROXIMATELY 60 MILES PER HOUR ON I-40, THE MOON ROOF ON MY 2019 TOYOTA SEQUOIA INEXPLICABLY EXPLODED. IT WAS WELL BEFORE RUSH HOUR AND THERE WAS NO TRAFFIC TO SEND DEBRIS TOWARDS ME. NOTHING HIT ME. THE GLASS EXPLODED OUTWARD. THERE WAS NO OTHER DAMAGE TO THE ROOF OF MY VEHICLE.
Corrective Action:
ON FEBRUARY 23RD, 2021, WHILE DRIVING APPROXIMATELY 60 MILES PER HOUR ON I-40, THE MOON ROOF ON MY 2019 TOYOTA SEQUOIA INEXPLICABLY EXPLODED. IT WAS WELL BEFORE RUSH HOUR AND THERE WAS NO TRAFFIC TO SEND DEBRIS TOWARDS ME. NOTHING HIT ME. THE GLASS EXPLODED OUTWARD. THERE WAS NO OTHER DAMAGE TO THE ROOF OF MY VEHICLE.
Additional Notes:
ON FEBRUARY 23RD, 2021, WHILE DRIVING APPROXIMATELY 60 MILES PER HOUR ON I-40, THE MOON ROOF ON MY 2019 TOYOTA SEQUOIA INEXPLICABLY EXPLODED. IT WAS WELL BEFORE RUSH HOUR AND THERE WAS NO TRAFFIC TO SEND DEBRIS TOWARDS ME. NOTHING HIT ME. THE GLASS EXPLODED OUTWARD. THERE WAS NO OTHER DAMAGE TO THE ROOF OF MY VEHICLE.
Mfg Campaign: 11398306
Recall Date: Feb 28, 2021
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THIS COMMUNICATION IS IN REFERENCE TO A KNOWN FUEL PUMP PROBLEM FOR WHICH WE RECEIVED AN INTERIM NOTICE OF RECALL SOME TIME PRIOR TO 5/7/2020 (EXACT DATE UNKNOWN DUE TO COVID SHUT DOWN DELAYS). THERE IS STILL NO REMEDY/REPLACEMENT PART AVAILABLE. TOYOTA CUSTOMER SERVICE TIER 2 SUPPORT HAS SUGGESTED THAT I REACH OUT THROUGH NHTSA FOR ASSISTANCE IN EXPEDITING A SOLUTION THROUGH TOYOTA MANAGEMENT. THE REASON THIS IS SO CRITICAL IS THAT THIS VEHICLE IS PART OF AN EMERGENCY SERVICES FLEET OWNED BY DOWNSTREAM CASINO RESORT, AN ENTERPRISE OF THE QUAPAW NATION (TRIBAL). IT IS A SPECIALTY VEHICLE WHICH CARRIES LAW ENFORCEMENT PERSONNEL AND CANINE OFFICERS TO AND FROM MULTIPLE TRIBAL ENTERPRISES AND OTHER LOCATIONS AS REQUESTED BY OTHER LAW ENFORCEMENT AGENCIES. PERIODICALLY TRAVEL OCCURS AT HIGH RATES OF SPEED AND OVER LONG DISTANCES, UP TO 400 MILES. RELIABILITY OF THE VEHICLE IS CRITICAL TO THE LIVES OF THOSE IN IT, THOSE THEY SERVE, AS WELL AS THOSE THEY COULD POTENTIALLY BE TRAVELING TO ASSIST. IF THIS KNOWN DEFECTIVE PART FAILS DURING ONE OF THOSE PROCESSES IT COULD BE CATASTROPHIC. WE PURCHASED THESE VEHICLES NEW FROM A MANUFACTURER WE BELIEVED COULD SERVE THE RELIABILITY NEEDS OF OUR FLEET. WHILE WE UNDERSTAND THAT THERE ARE ALWAYS UNKNOWN POSSIBILITIES, WE ARE DISAPPOINTED THAT A REMEDY IS STILL NOT AVAILABLE, AND WE HAVE BEEN UNABLE TO OBTAIN A COMMITMENT FOR AN EXPEDITED REMEDY TO, WHAT FOR US, IS A CRITICAL CONCERN. AGAIN, AS SUGGESTED, BY TOYOTA CUSTOMER SUPPORT, WE ARE REQUESTING ASSISTANCE IN PUSHING FOR AN EXPEDITED REMEDY. THANK YOU, [XXX], RISK MANAGER, DOWNSTREAM CASINO RESORT - AN ENTERPRISE OF THE QUAPAW NATION [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Corrective Action:
THIS COMMUNICATION IS IN REFERENCE TO A KNOWN FUEL PUMP PROBLEM FOR WHICH WE RECEIVED AN INTERIM NOTICE OF RECALL SOME TIME PRIOR TO 5/7/2020 (EXACT DATE UNKNOWN DUE TO COVID SHUT DOWN DELAYS). THERE IS STILL NO REMEDY/REPLACEMENT PART AVAILABLE. TOYOTA CUSTOMER SERVICE TIER 2 SUPPORT HAS SUGGESTED THAT I REACH OUT THROUGH NHTSA FOR ASSISTANCE IN EXPEDITING A SOLUTION THROUGH TOYOTA MANAGEMENT. THE REASON THIS IS SO CRITICAL IS THAT THIS VEHICLE IS PART OF AN EMERGENCY SERVICES FLEET OWNED BY DOWNSTREAM CASINO RESORT, AN ENTERPRISE OF THE QUAPAW NATION (TRIBAL). IT IS A SPECIALTY VEHICLE WHICH CARRIES LAW ENFORCEMENT PERSONNEL AND CANINE OFFICERS TO AND FROM MULTIPLE TRIBAL ENTERPRISES AND OTHER LOCATIONS AS REQUESTED BY OTHER LAW ENFORCEMENT AGENCIES. PERIODICALLY TRAVEL OCCURS AT HIGH RATES OF SPEED AND OVER LONG DISTANCES, UP TO 400 MILES. RELIABILITY OF THE VEHICLE IS CRITICAL TO THE LIVES OF THOSE IN IT, THOSE THEY SERVE, AS WELL AS THOSE THEY COULD POTENTIALLY BE TRAVELING TO ASSIST. IF THIS KNOWN DEFECTIVE PART FAILS DURING ONE OF THOSE PROCESSES IT COULD BE CATASTROPHIC. WE PURCHASED THESE VEHICLES NEW FROM A MANUFACTURER WE BELIEVED COULD SERVE THE RELIABILITY NEEDS OF OUR FLEET. WHILE WE UNDERSTAND THAT THERE ARE ALWAYS UNKNOWN POSSIBILITIES, WE ARE DISAPPOINTED THAT A REMEDY IS STILL NOT AVAILABLE, AND WE HAVE BEEN UNABLE TO OBTAIN A COMMITMENT FOR AN EXPEDITED REMEDY TO, WHAT FOR US, IS A CRITICAL CONCERN. AGAIN, AS SUGGESTED, BY TOYOTA CUSTOMER SUPPORT, WE ARE REQUESTING ASSISTANCE IN PUSHING FOR AN EXPEDITED REMEDY. THANK YOU, [XXX], RISK MANAGER, DOWNSTREAM CASINO RESORT - AN ENTERPRISE OF THE QUAPAW NATION [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Additional Notes:
THIS COMMUNICATION IS IN REFERENCE TO A KNOWN FUEL PUMP PROBLEM FOR WHICH WE RECEIVED AN INTERIM NOTICE OF RECALL SOME TIME PRIOR TO 5/7/2020 (EXACT DATE UNKNOWN DUE TO COVID SHUT DOWN DELAYS). THERE IS STILL NO REMEDY/REPLACEMENT PART AVAILABLE. TOYOTA CUSTOMER SERVICE TIER 2 SUPPORT HAS SUGGESTED THAT I REACH OUT THROUGH NHTSA FOR ASSISTANCE IN EXPEDITING A SOLUTION THROUGH TOYOTA MANAGEMENT. THE REASON THIS IS SO CRITICAL IS THAT THIS VEHICLE IS PART OF AN EMERGENCY SERVICES FLEET OWNED BY DOWNSTREAM CASINO RESORT, AN ENTERPRISE OF THE QUAPAW NATION (TRIBAL). IT IS A SPECIALTY VEHICLE WHICH CARRIES LAW ENFORCEMENT PERSONNEL AND CANINE OFFICERS TO AND FROM MULTIPLE TRIBAL ENTERPRISES AND OTHER LOCATIONS AS REQUESTED BY OTHER LAW ENFORCEMENT AGENCIES. PERIODICALLY TRAVEL OCCURS AT HIGH RATES OF SPEED AND OVER LONG DISTANCES, UP TO 400 MILES. RELIABILITY OF THE VEHICLE IS CRITICAL TO THE LIVES OF THOSE IN IT, THOSE THEY SERVE, AS WELL AS THOSE THEY COULD POTENTIALLY BE TRAVELING TO ASSIST. IF THIS KNOWN DEFECTIVE PART FAILS DURING ONE OF THOSE PROCESSES IT COULD BE CATASTROPHIC. WE PURCHASED THESE VEHICLES NEW FROM A MANUFACTURER WE BELIEVED COULD SERVE THE RELIABILITY NEEDS OF OUR FLEET. WHILE WE UNDERSTAND THAT THERE ARE ALWAYS UNKNOWN POSSIBILITIES, WE ARE DISAPPOINTED THAT A REMEDY IS STILL NOT AVAILABLE, AND WE HAVE BEEN UNABLE TO OBTAIN A COMMITMENT FOR AN EXPEDITED REMEDY TO, WHAT FOR US, IS A CRITICAL CONCERN. AGAIN, AS SUGGESTED, BY TOYOTA CUSTOMER SUPPORT, WE ARE REQUESTING ASSISTANCE IN PUSHING FOR AN EXPEDITED REMEDY. THANK YOU, [XXX], RISK MANAGER, DOWNSTREAM CASINO RESORT - AN ENTERPRISE OF THE QUAPAW NATION [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Mfg Campaign: 11329523
Recall Date: Jun 18, 2020
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