Complaints & Recalls
Consumer Complaints
2 ComplaintsToyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact's companion leased a 2022 Toyota Venza Hybrid. The contact stated that the vehicle had experienced unintended acceleration on several occasions. The contact stated that while in a drive-thru and slightly depressing the brake pedal, the vehicle suddenly accelerated unintendedly and crashed into a pole. There were no warning lights illuminated. The air bags did not deploy. The contact did not sustain any injuries. The contact's companion, who was occupying the front passenger's side seat sustained a broken sternum and eleven broken ribs and was hospitalized for four days. There was no reported fire. A police report was filed. The vehicle was towed to a tow lot. The vehicle was then towed to Mike's Auto Repair. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 14,000.
Corrective Action:
The contact's companion leased a 2022 Toyota Venza Hybrid. The contact stated that the vehicle had experienced unintended acceleration on several occasions. The contact stated that while in a drive-thru and slightly depressing the brake pedal, the vehicle suddenly accelerated unintendedly and crashed into a pole. There were no warning lights illuminated. The air bags did not deploy. The contact did not sustain any injuries. The contact's companion, who was occupying the front passenger's side seat sustained a broken sternum and eleven broken ribs and was hospitalized for four days. There was no reported fire. A police report was filed. The vehicle was towed to a tow lot. The vehicle was then towed to Mike's Auto Repair. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 14,000.
Additional Notes:
The contact's companion leased a 2022 Toyota Venza Hybrid. The contact stated that the vehicle had experienced unintended acceleration on several occasions. The contact stated that while in a drive-thru and slightly depressing the brake pedal, the vehicle suddenly accelerated unintendedly and crashed into a pole. There were no warning lights illuminated. The air bags did not deploy. The contact did not sustain any injuries. The contact's companion, who was occupying the front passenger's side seat sustained a broken sternum and eleven broken ribs and was hospitalized for four days. There was no reported fire. A police report was filed. The vehicle was towed to a tow lot. The vehicle was then towed to Mike's Auto Repair. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 14,000.
Mfg Campaign: 11642441
Recall Date: Feb 13, 2025
Toyota Motor Corporation
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I purchased my 2022 Venza two weeks ago. I am concerned with the safety of the headlights. When driving at night (especially in my rural area) there are shadows that are projected onto the road, trees, and shoulder of the road. They are very distracting and make you focus only on the shadows instead of the road. These shadows do disappear when the high beams are on, but continue to be an issue when the regular headlights are on. Toyota is well aware of the concerns but is unwilling to recall or change the design as these were an issue in the 2021 Venza and Sienna models. I have contacted my salesperson and the service department of two dealerships. One dealer dismissed my concerns and wasn't even willing to look at the lights. The dealership I purchased it from is willing to look, but basically said that's just the way the lights are. This is a HUGE safety issue and a complete design flaw. If I would have known of these lights, I would NOT have purchased this model.
Corrective Action:
I purchased my 2022 Venza two weeks ago. I am concerned with the safety of the headlights. When driving at night (especially in my rural area) there are shadows that are projected onto the road, trees, and shoulder of the road. They are very distracting and make you focus only on the shadows instead of the road. These shadows do disappear when the high beams are on, but continue to be an issue when the regular headlights are on. Toyota is well aware of the concerns but is unwilling to recall or change the design as these were an issue in the 2021 Venza and Sienna models. I have contacted my salesperson and the service department of two dealerships. One dealer dismissed my concerns and wasn't even willing to look at the lights. The dealership I purchased it from is willing to look, but basically said that's just the way the lights are. This is a HUGE safety issue and a complete design flaw. If I would have known of these lights, I would NOT have purchased this model.
Additional Notes:
I purchased my 2022 Venza two weeks ago. I am concerned with the safety of the headlights. When driving at night (especially in my rural area) there are shadows that are projected onto the road, trees, and shoulder of the road. They are very distracting and make you focus only on the shadows instead of the road. These shadows do disappear when the high beams are on, but continue to be an issue when the regular headlights are on. Toyota is well aware of the concerns but is unwilling to recall or change the design as these were an issue in the 2021 Venza and Sienna models. I have contacted my salesperson and the service department of two dealerships. One dealer dismissed my concerns and wasn't even willing to look at the lights. The dealership I purchased it from is willing to look, but basically said that's just the way the lights are. This is a HUGE safety issue and a complete design flaw. If I would have known of these lights, I would NOT have purchased this model.
Mfg Campaign: 11456343
Recall Date: Mar 11, 2022
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