Complaints & Recalls
Consumer Complaints
2 ComplaintsVanderhall Motor Works, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2019 Vanderhall Motor Works Venice Speedster Autocycle. The contact stated that while driving approximately 70 mph, the front windshield cracked at the mounting point and the crack expanded outward approximately twelve inches. During the incident, no object had made contact with the windshield to cause the failure. The local dealer and manufacturer were notified of the failure but offered no assistance. The failure mileage was 1,700.
Corrective Action:
The contact owns a 2019 Vanderhall Motor Works Venice Speedster Autocycle. The contact stated that while driving approximately 70 mph, the front windshield cracked at the mounting point and the crack expanded outward approximately twelve inches. During the incident, no object had made contact with the windshield to cause the failure. The local dealer and manufacturer were notified of the failure but offered no assistance. The failure mileage was 1,700.
Additional Notes:
The contact owns a 2019 Vanderhall Motor Works Venice Speedster Autocycle. The contact stated that while driving approximately 70 mph, the front windshield cracked at the mounting point and the crack expanded outward approximately twelve inches. During the incident, no object had made contact with the windshield to cause the failure. The local dealer and manufacturer were notified of the failure but offered no assistance. The failure mileage was 1,700.
Mfg Campaign: 11419352
Recall Date: Jun 2, 2021
Vanderhall Motor Works, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
BOLT THAT ATTACHES THE RIGHT SIDE PUSHROD HAS LOST THE NUT AND THE BOLT IS REMOVING ITSELF FROM THE UPPER CONTROL ARM. THIS PUSHROD KEEPS TENSION ON THE SHOCK ABSORBER AND THE SPRING. WHEN THE BOLT IS GONE, THE SUSPENSION WILL PARTIALLY COLLAPSE. THIS WILL RESULT IN A LOSS OF DIRECTIONAL CONTROL. THE BOLT IS NOT LONG ENOUGH TO BEGIN WITH. THE THREADS OF THE BOLT DO NOT LOCK TO THE ELASTIC NUT---SIMILAR TO AN AN364. A MINIMUM OF 1.5/2 THREADS SHOULD BE PROTRUDING OUT OF THE NUT. THE LEFT SIDE OF THE VEHICLE STILL HAS THE BOLT AND NUT ATTACHED. YOU CAN SEE THAT THE BOLT IS NOT LONG ENOUGH AND THE NUT IS NOT LOCKED TO THE THREADS. THE BOLT IS ALSO OF THE WRONG TYPE. THE BOLT HAS NO "GRIP LENGTH". THE BOLT IS 100% THREADED PASSING THRU METAL STRUCTURE. THE THREADS ARE POTENTIAL SAW BLADES. I HAVE NOTIFIED THE DEALER I BOUGHT IT FROM AND THEY SENT PICTURES OF THE PROBLEM TO VANDERHALL. VANDERHALL WILL NOT RETURN PHONE CALLS TO THEM OR ANSWER THE EMAILS. I HAVE CALLED VANDERHALL AND THEY WILL NOT RETURN MY CALLS. VANDERHALL HAS ISSUED A SERVICE CAMPAIGN FOR ANOTHER SUSPENSION PROBLEM #202001. THIS IS TRULY AN EMERGENCY. IF THEY BUILT OTHER VEHICLES IN THE SAME MANNER AND THE BOLT COMES OFF OF THE VEHICLE, SOMEBODY COULD POTENTIALLY GET KILLED WHEN THE SUSPENSION COLLAPSES. THE VEHICLE WAS STATIONARY WHEN I DISCOVERED THIS. *TR
Corrective Action:
BOLT THAT ATTACHES THE RIGHT SIDE PUSHROD HAS LOST THE NUT AND THE BOLT IS REMOVING ITSELF FROM THE UPPER CONTROL ARM. THIS PUSHROD KEEPS TENSION ON THE SHOCK ABSORBER AND THE SPRING. WHEN THE BOLT IS GONE, THE SUSPENSION WILL PARTIALLY COLLAPSE. THIS WILL RESULT IN A LOSS OF DIRECTIONAL CONTROL. THE BOLT IS NOT LONG ENOUGH TO BEGIN WITH. THE THREADS OF THE BOLT DO NOT LOCK TO THE ELASTIC NUT---SIMILAR TO AN AN364. A MINIMUM OF 1.5/2 THREADS SHOULD BE PROTRUDING OUT OF THE NUT. THE LEFT SIDE OF THE VEHICLE STILL HAS THE BOLT AND NUT ATTACHED. YOU CAN SEE THAT THE BOLT IS NOT LONG ENOUGH AND THE NUT IS NOT LOCKED TO THE THREADS. THE BOLT IS ALSO OF THE WRONG TYPE. THE BOLT HAS NO "GRIP LENGTH". THE BOLT IS 100% THREADED PASSING THRU METAL STRUCTURE. THE THREADS ARE POTENTIAL SAW BLADES. I HAVE NOTIFIED THE DEALER I BOUGHT IT FROM AND THEY SENT PICTURES OF THE PROBLEM TO VANDERHALL. VANDERHALL WILL NOT RETURN PHONE CALLS TO THEM OR ANSWER THE EMAILS. I HAVE CALLED VANDERHALL AND THEY WILL NOT RETURN MY CALLS. VANDERHALL HAS ISSUED A SERVICE CAMPAIGN FOR ANOTHER SUSPENSION PROBLEM #202001. THIS IS TRULY AN EMERGENCY. IF THEY BUILT OTHER VEHICLES IN THE SAME MANNER AND THE BOLT COMES OFF OF THE VEHICLE, SOMEBODY COULD POTENTIALLY GET KILLED WHEN THE SUSPENSION COLLAPSES. THE VEHICLE WAS STATIONARY WHEN I DISCOVERED THIS. *TR
Additional Notes:
BOLT THAT ATTACHES THE RIGHT SIDE PUSHROD HAS LOST THE NUT AND THE BOLT IS REMOVING ITSELF FROM THE UPPER CONTROL ARM. THIS PUSHROD KEEPS TENSION ON THE SHOCK ABSORBER AND THE SPRING. WHEN THE BOLT IS GONE, THE SUSPENSION WILL PARTIALLY COLLAPSE. THIS WILL RESULT IN A LOSS OF DIRECTIONAL CONTROL. THE BOLT IS NOT LONG ENOUGH TO BEGIN WITH. THE THREADS OF THE BOLT DO NOT LOCK TO THE ELASTIC NUT---SIMILAR TO AN AN364. A MINIMUM OF 1.5/2 THREADS SHOULD BE PROTRUDING OUT OF THE NUT. THE LEFT SIDE OF THE VEHICLE STILL HAS THE BOLT AND NUT ATTACHED. YOU CAN SEE THAT THE BOLT IS NOT LONG ENOUGH AND THE NUT IS NOT LOCKED TO THE THREADS. THE BOLT IS ALSO OF THE WRONG TYPE. THE BOLT HAS NO "GRIP LENGTH". THE BOLT IS 100% THREADED PASSING THRU METAL STRUCTURE. THE THREADS ARE POTENTIAL SAW BLADES. I HAVE NOTIFIED THE DEALER I BOUGHT IT FROM AND THEY SENT PICTURES OF THE PROBLEM TO VANDERHALL. VANDERHALL WILL NOT RETURN PHONE CALLS TO THEM OR ANSWER THE EMAILS. I HAVE CALLED VANDERHALL AND THEY WILL NOT RETURN MY CALLS. VANDERHALL HAS ISSUED A SERVICE CAMPAIGN FOR ANOTHER SUSPENSION PROBLEM #202001. THIS IS TRULY AN EMERGENCY. IF THEY BUILT OTHER VEHICLES IN THE SAME MANNER AND THE BOLT COMES OFF OF THE VEHICLE, SOMEBODY COULD POTENTIALLY GET KILLED WHEN THE SUSPENSION COLLAPSES. THE VEHICLE WAS STATIONARY WHEN I DISCOVERED THIS. *TR
Mfg Campaign: 11324992
Recall Date: May 18, 2020
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