Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 42HX
Recall Date: Jun 25, 2025
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas Cross Sport and Atlas vehicles. A software error may cause the rearview camera image to become distorted when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 91QE
Recall Date: May 21, 2025
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas and Atlas Cross Sport vehicles. The engine cover may have been improperly installed after vehicle service, allowing it to come loose and contact hot engine surfaces.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 10X5
Recall Date: Feb 17, 2025
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Atlas and Atlas Cross Sport vehicles. The transmission may have been manufactured incorrectly, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9153) or go to nhtsa.gov.
Mfg Campaign: 38CX
Recall Date: Feb 12, 2025
Consumer Complaints
2 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery was dead 6 days after purchase and had to be towed to dealership. Dealership put a new battery in the vehicle on a Friday, 2 days later the battery was dead again. The dealership kept the vehicle for almost another 3 weeks and replaced 2 modules and the infotainment screen; this seems to have repaired the vehicle. If the car was left unlocked for 30 minutes and the radio would turn on and then turn on all of the electronics and drain the battery to dead. Once the vehicle was jumped with a jump box every warning light was on, and the vehicle was inoperable.
Corrective Action:
Battery was dead 6 days after purchase and had to be towed to dealership. Dealership put a new battery in the vehicle on a Friday, 2 days later the battery was dead again. The dealership kept the vehicle for almost another 3 weeks and replaced 2 modules and the infotainment screen; this seems to have repaired the vehicle. If the car was left unlocked for 30 minutes and the radio would turn on and then turn on all of the electronics and drain the battery to dead. Once the vehicle was jumped with a jump box every warning light was on, and the vehicle was inoperable.
Additional Notes:
Battery was dead 6 days after purchase and had to be towed to dealership. Dealership put a new battery in the vehicle on a Friday, 2 days later the battery was dead again. The dealership kept the vehicle for almost another 3 weeks and replaced 2 modules and the infotainment screen; this seems to have repaired the vehicle. If the car was left unlocked for 30 minutes and the radio would turn on and then turn on all of the electronics and drain the battery to dead. Once the vehicle was jumped with a jump box every warning light was on, and the vehicle was inoperable.
Mfg Campaign: 11658431
Recall Date: May 2, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Battery was dead 6 days after purchase and had to be towed to dealership. Dealership put a new battery in the vehicle on a Friday, 2 days later the battery was dead again. The dealership kept the vehicle for almost another 3 weeks and replaced 2 modules and the infotainment screen; this seems to have repaired the vehicle. If the car was left unlocked for 30 minutes and the radio would turn on and then turn on all of the electronics and drain the battery to dead. Once the vehicle was jumped with a jump box every warning light was on, and the vehicle was inoperable.
Corrective Action:
Battery was dead 6 days after purchase and had to be towed to dealership. Dealership put a new battery in the vehicle on a Friday, 2 days later the battery was dead again. The dealership kept the vehicle for almost another 3 weeks and replaced 2 modules and the infotainment screen; this seems to have repaired the vehicle. If the car was left unlocked for 30 minutes and the radio would turn on and then turn on all of the electronics and drain the battery to dead. Once the vehicle was jumped with a jump box every warning light was on, and the vehicle was inoperable.
Additional Notes:
Battery was dead 6 days after purchase and had to be towed to dealership. Dealership put a new battery in the vehicle on a Friday, 2 days later the battery was dead again. The dealership kept the vehicle for almost another 3 weeks and replaced 2 modules and the infotainment screen; this seems to have repaired the vehicle. If the car was left unlocked for 30 minutes and the radio would turn on and then turn on all of the electronics and drain the battery to dead. Once the vehicle was jumped with a jump box every warning light was on, and the vehicle was inoperable.
Mfg Campaign: 11658431
Recall Date: May 2, 2025
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