Complaints & Recalls
Consumer Complaints
11 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Volkswagen Wastegate Turbo Failure / design flaw and “wrongfully and intentionally” concealed a defect from consumers that could cause their vehicle’s engine turbocharger to fail prematurely at any time. Drivers have been unfairly forced to pay thousands out of pocket to repair and my estimate from a VW. dealer is: $4199.21 and I had to pay a $200 diagnostic fee. This is a major safety issue for the vehicle will lag and not accelerate. There is a class action lawsuit filed and settled but I cannot get Volkswagen to help me.
Corrective Action:
Volkswagen Wastegate Turbo Failure / design flaw and “wrongfully and intentionally” concealed a defect from consumers that could cause their vehicle’s engine turbocharger to fail prematurely at any time. Drivers have been unfairly forced to pay thousands out of pocket to repair and my estimate from a VW. dealer is: $4199.21 and I had to pay a $200 diagnostic fee. This is a major safety issue for the vehicle will lag and not accelerate. There is a class action lawsuit filed and settled but I cannot get Volkswagen to help me.
Additional Notes:
Volkswagen Wastegate Turbo Failure / design flaw and “wrongfully and intentionally” concealed a defect from consumers that could cause their vehicle’s engine turbocharger to fail prematurely at any time. Drivers have been unfairly forced to pay thousands out of pocket to repair and my estimate from a VW. dealer is: $4199.21 and I had to pay a $200 diagnostic fee. This is a major safety issue for the vehicle will lag and not accelerate. There is a class action lawsuit filed and settled but I cannot get Volkswagen to help me.
Mfg Campaign: 11661666
Recall Date: May 18, 2025
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Second occurrence of this issue approximately two years apart, unresolved and unaddressed by manufacturer. Driving during evening on lit city street at night traveling in lane of traffic. In normal course of driving (~25 mph) vehicle applied full brakes with no advance notice in the middle of road. Forward Collision Assist had been activated by what appeared to be a patch of ice on the road ahead. Full braking while driving posed significant risk of rear collision due to automated full brake application without input or forewarning to the driver.
Corrective Action:
Second occurrence of this issue approximately two years apart, unresolved and unaddressed by manufacturer. Driving during evening on lit city street at night traveling in lane of traffic. In normal course of driving (~25 mph) vehicle applied full brakes with no advance notice in the middle of road. Forward Collision Assist had been activated by what appeared to be a patch of ice on the road ahead. Full braking while driving posed significant risk of rear collision due to automated full brake application without input or forewarning to the driver.
Additional Notes:
Second occurrence of this issue approximately two years apart, unresolved and unaddressed by manufacturer. Driving during evening on lit city street at night traveling in lane of traffic. In normal course of driving (~25 mph) vehicle applied full brakes with no advance notice in the middle of road. Forward Collision Assist had been activated by what appeared to be a patch of ice on the road ahead. Full braking while driving posed significant risk of rear collision due to automated full brake application without input or forewarning to the driver.
Mfg Campaign: 11565501
Recall Date: Jan 15, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Second occurrence of this issue approximately two years apart, unresolved and unaddressed by manufacturer. Driving during evening on lit city street at night traveling in lane of traffic. In normal course of driving (~25 mph) vehicle applied full brakes with no advance notice in the middle of road. Forward Collision Assist had been activated by what appeared to be a patch of ice on the road ahead. Full braking while driving posed significant risk of rear collision due to automated full brake application without input or forewarning to the driver.
Corrective Action:
Second occurrence of this issue approximately two years apart, unresolved and unaddressed by manufacturer. Driving during evening on lit city street at night traveling in lane of traffic. In normal course of driving (~25 mph) vehicle applied full brakes with no advance notice in the middle of road. Forward Collision Assist had been activated by what appeared to be a patch of ice on the road ahead. Full braking while driving posed significant risk of rear collision due to automated full brake application without input or forewarning to the driver.
Additional Notes:
Second occurrence of this issue approximately two years apart, unresolved and unaddressed by manufacturer. Driving during evening on lit city street at night traveling in lane of traffic. In normal course of driving (~25 mph) vehicle applied full brakes with no advance notice in the middle of road. Forward Collision Assist had been activated by what appeared to be a patch of ice on the road ahead. Full braking while driving posed significant risk of rear collision due to automated full brake application without input or forewarning to the driver.
Mfg Campaign: 11565501
Recall Date: Jan 15, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We were driving on the highway when the sunroof exploded. There were 4 of us in the car and none of us recalls anything striking the sunroof. Glass exploded wverywhere.
Corrective Action:
We were driving on the highway when the sunroof exploded. There were 4 of us in the car and none of us recalls anything striking the sunroof. Glass exploded wverywhere.
Additional Notes:
We were driving on the highway when the sunroof exploded. There were 4 of us in the car and none of us recalls anything striking the sunroof. Glass exploded wverywhere.
Mfg Campaign: 11508588
Recall Date: Feb 22, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving west on I-80 and my sunroof exploded/shattered. There was no rock to be found anywhere.
Corrective Action:
I was driving west on I-80 and my sunroof exploded/shattered. There was no rock to be found anywhere.
Additional Notes:
I was driving west on I-80 and my sunroof exploded/shattered. There was no rock to be found anywhere.
Mfg Campaign: 11469462
Recall Date: Jun 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Had forward collision assist (turned on by default at engine start) turned on. When entering an intersection, vehicle stopped short to a full stop right in front of a metal plate on the road in the intersection. Had there been a vehicle behind me, the system may have needlessly caused a collision.
Corrective Action:
Had forward collision assist (turned on by default at engine start) turned on. When entering an intersection, vehicle stopped short to a full stop right in front of a metal plate on the road in the intersection. Had there been a vehicle behind me, the system may have needlessly caused a collision.
Additional Notes:
Had forward collision assist (turned on by default at engine start) turned on. When entering an intersection, vehicle stopped short to a full stop right in front of a metal plate on the road in the intersection. Had there been a vehicle behind me, the system may have needlessly caused a collision.
Mfg Campaign: 11459292
Recall Date: Apr 1, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Had forward collision assist (turned on by default at engine start) turned on. When entering an intersection, vehicle stopped short to a full stop right in front of a metal plate on the road in the intersection. Had there been a vehicle behind me, the system may have needlessly caused a collision.
Corrective Action:
Had forward collision assist (turned on by default at engine start) turned on. When entering an intersection, vehicle stopped short to a full stop right in front of a metal plate on the road in the intersection. Had there been a vehicle behind me, the system may have needlessly caused a collision.
Additional Notes:
Had forward collision assist (turned on by default at engine start) turned on. When entering an intersection, vehicle stopped short to a full stop right in front of a metal plate on the road in the intersection. Had there been a vehicle behind me, the system may have needlessly caused a collision.
Mfg Campaign: 11459292
Recall Date: Apr 1, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
AUTOMATIC EMERGENCY BRAKING SYSTEM ENGAGES WITHOUT CAUSE OR WARNING. AT BOTH SLOW AND MODERATE SPEEDS WITH NO OBSTACLE IN FRONT OF CAR. RISK OF CAUSING A REAR-END ACCIDENT VERY HIGH. DEALERSHIP RAN DIAGNOSTIC AND FOUND NOTHING. RECOMMENDS DISABLING SYSTEM IF ISSUE PERSISTS.
Corrective Action:
AUTOMATIC EMERGENCY BRAKING SYSTEM ENGAGES WITHOUT CAUSE OR WARNING. AT BOTH SLOW AND MODERATE SPEEDS WITH NO OBSTACLE IN FRONT OF CAR. RISK OF CAUSING A REAR-END ACCIDENT VERY HIGH. DEALERSHIP RAN DIAGNOSTIC AND FOUND NOTHING. RECOMMENDS DISABLING SYSTEM IF ISSUE PERSISTS.
Additional Notes:
AUTOMATIC EMERGENCY BRAKING SYSTEM ENGAGES WITHOUT CAUSE OR WARNING. AT BOTH SLOW AND MODERATE SPEEDS WITH NO OBSTACLE IN FRONT OF CAR. RISK OF CAUSING A REAR-END ACCIDENT VERY HIGH. DEALERSHIP RAN DIAGNOSTIC AND FOUND NOTHING. RECOMMENDS DISABLING SYSTEM IF ISSUE PERSISTS.
Mfg Campaign: 11395424
Recall Date: Feb 9, 2021
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WATER LEAK FROM THE PANORAMIC ROOF. HEADLINER AND A PILLAR IS WET AND WILL BE REPLACED. WINDSHIELD FOGGED AND HAD CONDENSATION.
Corrective Action:
WATER LEAK FROM THE PANORAMIC ROOF. HEADLINER AND A PILLAR IS WET AND WILL BE REPLACED. WINDSHIELD FOGGED AND HAD CONDENSATION.
Additional Notes:
WATER LEAK FROM THE PANORAMIC ROOF. HEADLINER AND A PILLAR IS WET AND WILL BE REPLACED. WINDSHIELD FOGGED AND HAD CONDENSATION.
Mfg Campaign: 11269976
Recall Date: Oct 21, 2019
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WATER LEAK FROM THE PANORAMIC ROOF. HEADLINER AND A PILLAR IS WET AND WILL BE REPLACED. WINDSHIELD FOGGED AND HAD CONDENSATION.
Corrective Action:
WATER LEAK FROM THE PANORAMIC ROOF. HEADLINER AND A PILLAR IS WET AND WILL BE REPLACED. WINDSHIELD FOGGED AND HAD CONDENSATION.
Additional Notes:
WATER LEAK FROM THE PANORAMIC ROOF. HEADLINER AND A PILLAR IS WET AND WILL BE REPLACED. WINDSHIELD FOGGED AND HAD CONDENSATION.
Mfg Campaign: 11269976
Recall Date: Oct 21, 2019
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
PANORAMIC MOONROOF LEAKING AROUND EDGES AND STAINING HEADLINER AND UPHOLESTRY
Corrective Action:
PANORAMIC MOONROOF LEAKING AROUND EDGES AND STAINING HEADLINER AND UPHOLESTRY
Additional Notes:
PANORAMIC MOONROOF LEAKING AROUND EDGES AND STAINING HEADLINER AND UPHOLESTRY
Mfg Campaign: 11265296
Recall Date: Oct 1, 2019
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