Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Touareg GP, Tiguan, Golf A6, E-Golf GP, CCF, 2016-2017 Passat GP, 2018-2019 Golf R GP, and 2018 Atlas vehicles. These internal-use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01F1
Recall Date: May 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Golf R and Atlas, 2017 Golf Alltrack and E-Golf and 2016-2018 Passat vehicles. These internal use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01E9
Recall Date: Sep 16, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Golf R vehicles. The fuel hose quick connector may detach from the fuel supply line in the engine bay, resulting in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20Bi
Recall Date: Dec 5, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen e-Golf and Golf R vehicles, and Audi A3 Sedan and RS3 vehicles. The rear seat frame head restraint guide sleeves may be incorrectly welded to the seat frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW 72H8 / Audi 72H9
Recall Date: Nov 14, 2018
Consumer Complaints
13 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
After starting the car and then beginning to drive, the transmission falls into neutral when it should have shifted from 1st to 2nd gear. In order to recover, the driver has to stop applying the accelerator and then wait a second or two for the rpm’s to approach idle rates before the transmission will re-engage. It is not repeatable, and is sporadic but always when first driving the car after it has been recently started. This has occurred about 5times in 35k and is happening more often. I have taken it to the dealer multiple times but they dismiss the concern because they haven’t yet been able to repeat it. This bad shift / loss of power is dangerous when trying to initially accelerate and merge into traffic.
Corrective Action:
After starting the car and then beginning to drive, the transmission falls into neutral when it should have shifted from 1st to 2nd gear. In order to recover, the driver has to stop applying the accelerator and then wait a second or two for the rpm’s to approach idle rates before the transmission will re-engage. It is not repeatable, and is sporadic but always when first driving the car after it has been recently started. This has occurred about 5times in 35k and is happening more often. I have taken it to the dealer multiple times but they dismiss the concern because they haven’t yet been able to repeat it. This bad shift / loss of power is dangerous when trying to initially accelerate and merge into traffic.
Additional Notes:
After starting the car and then beginning to drive, the transmission falls into neutral when it should have shifted from 1st to 2nd gear. In order to recover, the driver has to stop applying the accelerator and then wait a second or two for the rpm’s to approach idle rates before the transmission will re-engage. It is not repeatable, and is sporadic but always when first driving the car after it has been recently started. This has occurred about 5times in 35k and is happening more often. I have taken it to the dealer multiple times but they dismiss the concern because they haven’t yet been able to repeat it. This bad shift / loss of power is dangerous when trying to initially accelerate and merge into traffic.
Mfg Campaign: 11579064
Recall Date: Mar 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2018 Volkswagen Golf R. The contact stated that the headlights had become significantly dim while driving due to moisture accumulation inside the headlights housing. The contact stated that the failure had reduced the visibility of the roadway while driving at night. The vehicle was taken to the dealer, who informed the contact that the manufacturer had advised to drive 30 minutes after starting the vehicle to allow the moisture to evaporate, as per TSB Number: 94-19-01. The dealer and the manufacturer informed the contact that the headlights were designed to collect condensation. The vehicle was not repaired. The failure mileage was approximately 62,000.
Corrective Action:
The contact owns a 2018 Volkswagen Golf R. The contact stated that the headlights had become significantly dim while driving due to moisture accumulation inside the headlights housing. The contact stated that the failure had reduced the visibility of the roadway while driving at night. The vehicle was taken to the dealer, who informed the contact that the manufacturer had advised to drive 30 minutes after starting the vehicle to allow the moisture to evaporate, as per TSB Number: 94-19-01. The dealer and the manufacturer informed the contact that the headlights were designed to collect condensation. The vehicle was not repaired. The failure mileage was approximately 62,000.
Additional Notes:
The contact owns a 2018 Volkswagen Golf R. The contact stated that the headlights had become significantly dim while driving due to moisture accumulation inside the headlights housing. The contact stated that the failure had reduced the visibility of the roadway while driving at night. The vehicle was taken to the dealer, who informed the contact that the manufacturer had advised to drive 30 minutes after starting the vehicle to allow the moisture to evaporate, as per TSB Number: 94-19-01. The dealer and the manufacturer informed the contact that the headlights were designed to collect condensation. The vehicle was not repaired. The failure mileage was approximately 62,000.
Mfg Campaign: 11567348
Recall Date: Jan 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
When driving the car it occasionally slips into neutral when it should be making the 1st to 2nd shift. Happens rarely; about 12-15 times in 60K miles. More common after filling up with gas, but has happened at other times. Very dangerous as one pulls out to merge into traffic to have the car do this when trying to accelerate. Acceleration is moderate and not flooring it when this happens. I know of 3-4 others on VW forum reporting the same issue. Again, this is potentially DANGEROUS.
Corrective Action:
When driving the car it occasionally slips into neutral when it should be making the 1st to 2nd shift. Happens rarely; about 12-15 times in 60K miles. More common after filling up with gas, but has happened at other times. Very dangerous as one pulls out to merge into traffic to have the car do this when trying to accelerate. Acceleration is moderate and not flooring it when this happens. I know of 3-4 others on VW forum reporting the same issue. Again, this is potentially DANGEROUS.
Additional Notes:
When driving the car it occasionally slips into neutral when it should be making the 1st to 2nd shift. Happens rarely; about 12-15 times in 60K miles. More common after filling up with gas, but has happened at other times. Very dangerous as one pulls out to merge into traffic to have the car do this when trying to accelerate. Acceleration is moderate and not flooring it when this happens. I know of 3-4 others on VW forum reporting the same issue. Again, this is potentially DANGEROUS.
Mfg Campaign: 11437660
Recall Date: Oct 21, 2021
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Around 5 times now over the last year or two, most recently yesterday, the (DSG automatic) transmission has dropped out of gear into neutral when pulling away from a stop. Note that the shifter was not moved and did not move - but the transmission pops out of gear. Every time this has been when pulling pretty gently away from a stop sign or intersection.. It has happened both when the car was cold, and also after driving 15 miles. Yesterday was a highly dangerous situation - I was making a left turn out of a gas station across 4 lanes of traffic, and when it dropped to neutral was left rolling across the lanes with revs up and in neutral gear unable to accelerate. This was when it occurred to me that this could cause serious injury or death. I asked about this behavior on a VW owners forum, and so far have one response from another owner saying the same thing has happened to him 15-20 times (also a 2018 R) and his dealer says is "normal". I've not talked to my dealer yet. So does not appear to be unique to me. - No warning indicators - Not taken to dealer yet - Component - dual clutch automatic transmission (DSG) - Safety - Highly dangerous loss of gear/ability to accelerate out of path of oncoming traffic. - Available for inspection on request
Corrective Action:
Around 5 times now over the last year or two, most recently yesterday, the (DSG automatic) transmission has dropped out of gear into neutral when pulling away from a stop. Note that the shifter was not moved and did not move - but the transmission pops out of gear. Every time this has been when pulling pretty gently away from a stop sign or intersection.. It has happened both when the car was cold, and also after driving 15 miles. Yesterday was a highly dangerous situation - I was making a left turn out of a gas station across 4 lanes of traffic, and when it dropped to neutral was left rolling across the lanes with revs up and in neutral gear unable to accelerate. This was when it occurred to me that this could cause serious injury or death. I asked about this behavior on a VW owners forum, and so far have one response from another owner saying the same thing has happened to him 15-20 times (also a 2018 R) and his dealer says is "normal". I've not talked to my dealer yet. So does not appear to be unique to me. - No warning indicators - Not taken to dealer yet - Component - dual clutch automatic transmission (DSG) - Safety - Highly dangerous loss of gear/ability to accelerate out of path of oncoming traffic. - Available for inspection on request
Additional Notes:
Around 5 times now over the last year or two, most recently yesterday, the (DSG automatic) transmission has dropped out of gear into neutral when pulling away from a stop. Note that the shifter was not moved and did not move - but the transmission pops out of gear. Every time this has been when pulling pretty gently away from a stop sign or intersection.. It has happened both when the car was cold, and also after driving 15 miles. Yesterday was a highly dangerous situation - I was making a left turn out of a gas station across 4 lanes of traffic, and when it dropped to neutral was left rolling across the lanes with revs up and in neutral gear unable to accelerate. This was when it occurred to me that this could cause serious injury or death. I asked about this behavior on a VW owners forum, and so far have one response from another owner saying the same thing has happened to him 15-20 times (also a 2018 R) and his dealer says is "normal". I've not talked to my dealer yet. So does not appear to be unique to me. - No warning indicators - Not taken to dealer yet - Component - dual clutch automatic transmission (DSG) - Safety - Highly dangerous loss of gear/ability to accelerate out of path of oncoming traffic. - Available for inspection on request
Mfg Campaign: 11437081
Recall Date: Oct 17, 2021
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
EXITING A PARKING LOT WITH A 15% INCLINE @3MPH MERGING INTO THE ROAD, THE FRONT PARK ASSIST SENSORS BEEPED AND THE VEHICLE AUTOMATICALLY APPLIED BRAKES INSTEAD OF ACCELERATING. THE ENGINE STALLED SINCE I HAD THE CLUTCH FULLY RELEASED, INCOMING TRAFFIC HAD TO STOP WHEN THEY NOTICED THE VEHICLE NOT MOVING. PARKPILOT SYSTEM WILL OFTEN MISREAD THE ROAD AS AN OBSTACLE AND APPLY BRAKES ON ITS OWN, SPECIALLY BELOW THE 3MPH SPEED. IT COULD BE A COMBINATION OF THE RIDE HEIGHT OF THIS VEHICLE AND THE LAYOUT OF REGULAR PARKING LOTS IN THE US.
Corrective Action:
EXITING A PARKING LOT WITH A 15% INCLINE @3MPH MERGING INTO THE ROAD, THE FRONT PARK ASSIST SENSORS BEEPED AND THE VEHICLE AUTOMATICALLY APPLIED BRAKES INSTEAD OF ACCELERATING. THE ENGINE STALLED SINCE I HAD THE CLUTCH FULLY RELEASED, INCOMING TRAFFIC HAD TO STOP WHEN THEY NOTICED THE VEHICLE NOT MOVING. PARKPILOT SYSTEM WILL OFTEN MISREAD THE ROAD AS AN OBSTACLE AND APPLY BRAKES ON ITS OWN, SPECIALLY BELOW THE 3MPH SPEED. IT COULD BE A COMBINATION OF THE RIDE HEIGHT OF THIS VEHICLE AND THE LAYOUT OF REGULAR PARKING LOTS IN THE US.
Additional Notes:
EXITING A PARKING LOT WITH A 15% INCLINE @3MPH MERGING INTO THE ROAD, THE FRONT PARK ASSIST SENSORS BEEPED AND THE VEHICLE AUTOMATICALLY APPLIED BRAKES INSTEAD OF ACCELERATING. THE ENGINE STALLED SINCE I HAD THE CLUTCH FULLY RELEASED, INCOMING TRAFFIC HAD TO STOP WHEN THEY NOTICED THE VEHICLE NOT MOVING. PARKPILOT SYSTEM WILL OFTEN MISREAD THE ROAD AS AN OBSTACLE AND APPLY BRAKES ON ITS OWN, SPECIALLY BELOW THE 3MPH SPEED. IT COULD BE A COMBINATION OF THE RIDE HEIGHT OF THIS VEHICLE AND THE LAYOUT OF REGULAR PARKING LOTS IN THE US.
Mfg Campaign: 11278045
Recall Date: Nov 4, 2019
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
EXITING A PARKING LOT WITH A 15% INCLINE @3MPH MERGING INTO THE ROAD, THE FRONT PARK ASSIST SENSORS BEEPED AND THE VEHICLE AUTOMATICALLY APPLIED BRAKES INSTEAD OF ACCELERATING. THE ENGINE STALLED SINCE I HAD THE CLUTCH FULLY RELEASED, INCOMING TRAFFIC HAD TO STOP WHEN THEY NOTICED THE VEHICLE NOT MOVING. PARKPILOT SYSTEM WILL OFTEN MISREAD THE ROAD AS AN OBSTACLE AND APPLY BRAKES ON ITS OWN, SPECIALLY BELOW THE 3MPH SPEED. IT COULD BE A COMBINATION OF THE RIDE HEIGHT OF THIS VEHICLE AND THE LAYOUT OF REGULAR PARKING LOTS IN THE US.
Corrective Action:
EXITING A PARKING LOT WITH A 15% INCLINE @3MPH MERGING INTO THE ROAD, THE FRONT PARK ASSIST SENSORS BEEPED AND THE VEHICLE AUTOMATICALLY APPLIED BRAKES INSTEAD OF ACCELERATING. THE ENGINE STALLED SINCE I HAD THE CLUTCH FULLY RELEASED, INCOMING TRAFFIC HAD TO STOP WHEN THEY NOTICED THE VEHICLE NOT MOVING. PARKPILOT SYSTEM WILL OFTEN MISREAD THE ROAD AS AN OBSTACLE AND APPLY BRAKES ON ITS OWN, SPECIALLY BELOW THE 3MPH SPEED. IT COULD BE A COMBINATION OF THE RIDE HEIGHT OF THIS VEHICLE AND THE LAYOUT OF REGULAR PARKING LOTS IN THE US.
Additional Notes:
EXITING A PARKING LOT WITH A 15% INCLINE @3MPH MERGING INTO THE ROAD, THE FRONT PARK ASSIST SENSORS BEEPED AND THE VEHICLE AUTOMATICALLY APPLIED BRAKES INSTEAD OF ACCELERATING. THE ENGINE STALLED SINCE I HAD THE CLUTCH FULLY RELEASED, INCOMING TRAFFIC HAD TO STOP WHEN THEY NOTICED THE VEHICLE NOT MOVING. PARKPILOT SYSTEM WILL OFTEN MISREAD THE ROAD AS AN OBSTACLE AND APPLY BRAKES ON ITS OWN, SPECIALLY BELOW THE 3MPH SPEED. IT COULD BE A COMBINATION OF THE RIDE HEIGHT OF THIS VEHICLE AND THE LAYOUT OF REGULAR PARKING LOTS IN THE US.
Mfg Campaign: 11278045
Recall Date: Nov 4, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
FRONT COLLISION WARNING SOUNDS WHEN LEAVING PARKING LOTS WITH SMALL DIP WHERE THE ROAD MEETS THE EXIT. 25% OF THE TIME MY EMERGENCY BRAKES ACTIVATE STOPPING THE CAR WHEN I WANT TO EXIT. THE CAR THINKS THE ROAD IS AN OBSTACLE BECAUSE OF THE DIP. THIS HAPPEN OFTEN AND IN DIFFERENT PARKING LOTS. VERY DANGEROUS SINCE YOU'RE ENTERING A ROAD WAY AND COULD CAUSE AN ACCIDENT.
Corrective Action:
FRONT COLLISION WARNING SOUNDS WHEN LEAVING PARKING LOTS WITH SMALL DIP WHERE THE ROAD MEETS THE EXIT. 25% OF THE TIME MY EMERGENCY BRAKES ACTIVATE STOPPING THE CAR WHEN I WANT TO EXIT. THE CAR THINKS THE ROAD IS AN OBSTACLE BECAUSE OF THE DIP. THIS HAPPEN OFTEN AND IN DIFFERENT PARKING LOTS. VERY DANGEROUS SINCE YOU'RE ENTERING A ROAD WAY AND COULD CAUSE AN ACCIDENT.
Additional Notes:
FRONT COLLISION WARNING SOUNDS WHEN LEAVING PARKING LOTS WITH SMALL DIP WHERE THE ROAD MEETS THE EXIT. 25% OF THE TIME MY EMERGENCY BRAKES ACTIVATE STOPPING THE CAR WHEN I WANT TO EXIT. THE CAR THINKS THE ROAD IS AN OBSTACLE BECAUSE OF THE DIP. THIS HAPPEN OFTEN AND IN DIFFERENT PARKING LOTS. VERY DANGEROUS SINCE YOU'RE ENTERING A ROAD WAY AND COULD CAUSE AN ACCIDENT.
Mfg Campaign: 11210352
Recall Date: May 28, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
FRONT COLLISION WARNING SOUNDS WHEN LEAVING PARKING LOTS WITH SMALL DIP WHERE THE ROAD MEETS THE EXIT. 25% OF THE TIME MY EMERGENCY BRAKES ACTIVATE STOPPING THE CAR WHEN I WANT TO EXIT. THE CAR THINKS THE ROAD IS AN OBSTACLE BECAUSE OF THE DIP. THIS HAPPEN OFTEN AND IN DIFFERENT PARKING LOTS. VERY DANGEROUS SINCE YOU'RE ENTERING A ROAD WAY AND COULD CAUSE AN ACCIDENT.
Corrective Action:
FRONT COLLISION WARNING SOUNDS WHEN LEAVING PARKING LOTS WITH SMALL DIP WHERE THE ROAD MEETS THE EXIT. 25% OF THE TIME MY EMERGENCY BRAKES ACTIVATE STOPPING THE CAR WHEN I WANT TO EXIT. THE CAR THINKS THE ROAD IS AN OBSTACLE BECAUSE OF THE DIP. THIS HAPPEN OFTEN AND IN DIFFERENT PARKING LOTS. VERY DANGEROUS SINCE YOU'RE ENTERING A ROAD WAY AND COULD CAUSE AN ACCIDENT.
Additional Notes:
FRONT COLLISION WARNING SOUNDS WHEN LEAVING PARKING LOTS WITH SMALL DIP WHERE THE ROAD MEETS THE EXIT. 25% OF THE TIME MY EMERGENCY BRAKES ACTIVATE STOPPING THE CAR WHEN I WANT TO EXIT. THE CAR THINKS THE ROAD IS AN OBSTACLE BECAUSE OF THE DIP. THIS HAPPEN OFTEN AND IN DIFFERENT PARKING LOTS. VERY DANGEROUS SINCE YOU'RE ENTERING A ROAD WAY AND COULD CAUSE AN ACCIDENT.
Mfg Campaign: 11210352
Recall Date: May 28, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FRONT COLLISION WARNING SOUNDS WHEN LEAVING PARKING LOTS WITH SMALL DIP WHERE THE ROAD MEETS THE EXIT. 25% OF THE TIME MY EMERGENCY BRAKES ACTIVATE STOPPING THE CAR WHEN I WANT TO EXIT. THE CAR THINKS THE ROAD IS AN OBSTACLE BECAUSE OF THE DIP. THIS HAPPEN OFTEN AND IN DIFFERENT PARKING LOTS. VERY DANGEROUS SINCE YOU'RE ENTERING A ROAD WAY AND COULD CAUSE AN ACCIDENT.
Corrective Action:
FRONT COLLISION WARNING SOUNDS WHEN LEAVING PARKING LOTS WITH SMALL DIP WHERE THE ROAD MEETS THE EXIT. 25% OF THE TIME MY EMERGENCY BRAKES ACTIVATE STOPPING THE CAR WHEN I WANT TO EXIT. THE CAR THINKS THE ROAD IS AN OBSTACLE BECAUSE OF THE DIP. THIS HAPPEN OFTEN AND IN DIFFERENT PARKING LOTS. VERY DANGEROUS SINCE YOU'RE ENTERING A ROAD WAY AND COULD CAUSE AN ACCIDENT.
Additional Notes:
FRONT COLLISION WARNING SOUNDS WHEN LEAVING PARKING LOTS WITH SMALL DIP WHERE THE ROAD MEETS THE EXIT. 25% OF THE TIME MY EMERGENCY BRAKES ACTIVATE STOPPING THE CAR WHEN I WANT TO EXIT. THE CAR THINKS THE ROAD IS AN OBSTACLE BECAUSE OF THE DIP. THIS HAPPEN OFTEN AND IN DIFFERENT PARKING LOTS. VERY DANGEROUS SINCE YOU'RE ENTERING A ROAD WAY AND COULD CAUSE AN ACCIDENT.
Mfg Campaign: 11210352
Recall Date: May 28, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BACKUP CAMERA MAY NOT DISPLAY UPON SHIFTING TO REVERSE - I HAD AN ANDROID PHONE PROJECTING AN ANDROID AUTO SESSION. WITH THE ENGINE RUNNING, STATIONARY AT A PARKING LOT, I DEPRESSED THE CLUTCH AND SHIFTED TO REVERSE. THE INFOTAINMENT SYSTEM DID NOT SHOW THE BACKUP CAMERA NOR A WARNING POPUP OF AN ERROR - IT JUST DISPLAYED THE MEDIA SCREEN. I TRIED 3 TIMES MORE - THE 2ND TIME THE INFOTAINMENT DISPLAY SHOWED "PARKPILOT IS CURRENTLY NOT AVAILABLE". PICTURE IS ATTACHED. VIDEO IS AVAILABLE IF NEEDED.
Corrective Action:
BACKUP CAMERA MAY NOT DISPLAY UPON SHIFTING TO REVERSE - I HAD AN ANDROID PHONE PROJECTING AN ANDROID AUTO SESSION. WITH THE ENGINE RUNNING, STATIONARY AT A PARKING LOT, I DEPRESSED THE CLUTCH AND SHIFTED TO REVERSE. THE INFOTAINMENT SYSTEM DID NOT SHOW THE BACKUP CAMERA NOR A WARNING POPUP OF AN ERROR - IT JUST DISPLAYED THE MEDIA SCREEN. I TRIED 3 TIMES MORE - THE 2ND TIME THE INFOTAINMENT DISPLAY SHOWED "PARKPILOT IS CURRENTLY NOT AVAILABLE". PICTURE IS ATTACHED. VIDEO IS AVAILABLE IF NEEDED.
Additional Notes:
BACKUP CAMERA MAY NOT DISPLAY UPON SHIFTING TO REVERSE - I HAD AN ANDROID PHONE PROJECTING AN ANDROID AUTO SESSION. WITH THE ENGINE RUNNING, STATIONARY AT A PARKING LOT, I DEPRESSED THE CLUTCH AND SHIFTED TO REVERSE. THE INFOTAINMENT SYSTEM DID NOT SHOW THE BACKUP CAMERA NOR A WARNING POPUP OF AN ERROR - IT JUST DISPLAYED THE MEDIA SCREEN. I TRIED 3 TIMES MORE - THE 2ND TIME THE INFOTAINMENT DISPLAY SHOWED "PARKPILOT IS CURRENTLY NOT AVAILABLE". PICTURE IS ATTACHED. VIDEO IS AVAILABLE IF NEEDED.
Mfg Campaign: 11208209
Recall Date: May 17, 2019
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
STRONG SMELL OF GASOLINE INSIDE CAR WHILE DRIVING ON A 55MPH DIVIDED HIGHWAY AND 1/2 TANK OF GAS INDICATED. WITHIN APPROXIMATELY 10 MILES OF DRIVING ON THE HIGHWAY AND BACK ROADS ATTEMPTING TO MAKE IT TO A SERVICE STATION, ~1/8 TANK OF GAS WAS INDICATED BY GAUGE, THE ENGINE STOPPED RUNNING AFTER ONLY 1 STUMBLE. HEAVY SMELL OF RAW GASOLINE INSIDE OF CAR AND UNDER HOOD. NO PUDDLE OF GAS WAS OBSERVED UNDER CAR. THE LOCAL POLICE WERE CALLED OUT AND CONFIRMED NO CURRENTLY LEAKING GAS BEFORE AAA WOULD DISPATCH A TOW TRUCK. THE CAR WAS TOWED TO THE SELLING DEALER AND DIAGNOSED AS A FAILED HIGH PRESSURE FUEL PUMP AND A CLAMP NOT CONNECTED BETWEEN HIGH PRESSURE FUEL PUMP AND HIGH PRESSURE FUEL HOSE. I WAS TOLD THIS FAULT WOULD CAUSE AN INCORRECT FUEL LEVEL TO BE SHOWN BUT DEALER WOULD NOT CONFIRM IT WAS THE CAUSE OF THE LOST GASOLINE. THE CAR HAD PREVIOUSLY HAD THE FUEL RECALL PERFORMED BY THE SAME DEALER AND DEALER SAID THE RECALL HAD BEEN PERFORMED PROPERLY AND THIS FAILURE WAS NOT RELATED. WHEN CAR WAS RETUNED AFTER PUMP REPLACEMENT, INTERIOR OF CAR AND ENGINE STILL SMELLED OF GASOLINE BUT CAR SEEMED TO BE DRIVING NORMALLY.
Corrective Action:
STRONG SMELL OF GASOLINE INSIDE CAR WHILE DRIVING ON A 55MPH DIVIDED HIGHWAY AND 1/2 TANK OF GAS INDICATED. WITHIN APPROXIMATELY 10 MILES OF DRIVING ON THE HIGHWAY AND BACK ROADS ATTEMPTING TO MAKE IT TO A SERVICE STATION, ~1/8 TANK OF GAS WAS INDICATED BY GAUGE, THE ENGINE STOPPED RUNNING AFTER ONLY 1 STUMBLE. HEAVY SMELL OF RAW GASOLINE INSIDE OF CAR AND UNDER HOOD. NO PUDDLE OF GAS WAS OBSERVED UNDER CAR. THE LOCAL POLICE WERE CALLED OUT AND CONFIRMED NO CURRENTLY LEAKING GAS BEFORE AAA WOULD DISPATCH A TOW TRUCK. THE CAR WAS TOWED TO THE SELLING DEALER AND DIAGNOSED AS A FAILED HIGH PRESSURE FUEL PUMP AND A CLAMP NOT CONNECTED BETWEEN HIGH PRESSURE FUEL PUMP AND HIGH PRESSURE FUEL HOSE. I WAS TOLD THIS FAULT WOULD CAUSE AN INCORRECT FUEL LEVEL TO BE SHOWN BUT DEALER WOULD NOT CONFIRM IT WAS THE CAUSE OF THE LOST GASOLINE. THE CAR HAD PREVIOUSLY HAD THE FUEL RECALL PERFORMED BY THE SAME DEALER AND DEALER SAID THE RECALL HAD BEEN PERFORMED PROPERLY AND THIS FAILURE WAS NOT RELATED. WHEN CAR WAS RETUNED AFTER PUMP REPLACEMENT, INTERIOR OF CAR AND ENGINE STILL SMELLED OF GASOLINE BUT CAR SEEMED TO BE DRIVING NORMALLY.
Additional Notes:
STRONG SMELL OF GASOLINE INSIDE CAR WHILE DRIVING ON A 55MPH DIVIDED HIGHWAY AND 1/2 TANK OF GAS INDICATED. WITHIN APPROXIMATELY 10 MILES OF DRIVING ON THE HIGHWAY AND BACK ROADS ATTEMPTING TO MAKE IT TO A SERVICE STATION, ~1/8 TANK OF GAS WAS INDICATED BY GAUGE, THE ENGINE STOPPED RUNNING AFTER ONLY 1 STUMBLE. HEAVY SMELL OF RAW GASOLINE INSIDE OF CAR AND UNDER HOOD. NO PUDDLE OF GAS WAS OBSERVED UNDER CAR. THE LOCAL POLICE WERE CALLED OUT AND CONFIRMED NO CURRENTLY LEAKING GAS BEFORE AAA WOULD DISPATCH A TOW TRUCK. THE CAR WAS TOWED TO THE SELLING DEALER AND DIAGNOSED AS A FAILED HIGH PRESSURE FUEL PUMP AND A CLAMP NOT CONNECTED BETWEEN HIGH PRESSURE FUEL PUMP AND HIGH PRESSURE FUEL HOSE. I WAS TOLD THIS FAULT WOULD CAUSE AN INCORRECT FUEL LEVEL TO BE SHOWN BUT DEALER WOULD NOT CONFIRM IT WAS THE CAUSE OF THE LOST GASOLINE. THE CAR HAD PREVIOUSLY HAD THE FUEL RECALL PERFORMED BY THE SAME DEALER AND DEALER SAID THE RECALL HAD BEEN PERFORMED PROPERLY AND THIS FAILURE WAS NOT RELATED. WHEN CAR WAS RETUNED AFTER PUMP REPLACEMENT, INTERIOR OF CAR AND ENGINE STILL SMELLED OF GASOLINE BUT CAR SEEMED TO BE DRIVING NORMALLY.
Mfg Campaign: 11190933
Recall Date: Mar 22, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
AFTER A RAIN THE PASSENGER SIDE BRAKE PAD STICKS TO THE OUTBOARD ROTOR. THE PAD BINDS TO THE ROTOR CAUSING THE BRAKE TL SEIZE. THE VEHICLE WAS IN REVERSE BACKING OUT.OF PARK.
Corrective Action:
AFTER A RAIN THE PASSENGER SIDE BRAKE PAD STICKS TO THE OUTBOARD ROTOR. THE PAD BINDS TO THE ROTOR CAUSING THE BRAKE TL SEIZE. THE VEHICLE WAS IN REVERSE BACKING OUT.OF PARK.
Additional Notes:
AFTER A RAIN THE PASSENGER SIDE BRAKE PAD STICKS TO THE OUTBOARD ROTOR. THE PAD BINDS TO THE ROTOR CAUSING THE BRAKE TL SEIZE. THE VEHICLE WAS IN REVERSE BACKING OUT.OF PARK.
Mfg Campaign: 11154223
Recall Date: Nov 27, 2018
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
AFTER A RAIN THE PASSENGER SIDE BRAKE PAD STICKS TO THE OUTBOARD ROTOR. THE PAD BINDS TO THE ROTOR CAUSING THE BRAKE TL SEIZE. THE VEHICLE WAS IN REVERSE BACKING OUT.OF PARK.
Corrective Action:
AFTER A RAIN THE PASSENGER SIDE BRAKE PAD STICKS TO THE OUTBOARD ROTOR. THE PAD BINDS TO THE ROTOR CAUSING THE BRAKE TL SEIZE. THE VEHICLE WAS IN REVERSE BACKING OUT.OF PARK.
Additional Notes:
AFTER A RAIN THE PASSENGER SIDE BRAKE PAD STICKS TO THE OUTBOARD ROTOR. THE PAD BINDS TO THE ROTOR CAUSING THE BRAKE TL SEIZE. THE VEHICLE WAS IN REVERSE BACKING OUT.OF PARK.
Mfg Campaign: 11154223
Recall Date: Nov 27, 2018
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