Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Touareg GP, Tiguan, Golf A6, E-Golf GP, CCF, 2016-2017 Passat GP, 2018-2019 Golf R GP, and 2018 Atlas vehicles. These internal-use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01F1
Recall Date: May 5, 2021
Consumer Complaints
6 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Design defect - impossible to disable active cruise control, and use regular/traditional cruise control. If adaptive cruise control sensor becomes dirty, it does not work, and there’s no option to use regular cruise control. This is a design flaw which VW rectified with new (2021+) models. VW should offer a software update to correct this defect, to allow a driver to toggle between ACC and traditional cruise control.
Corrective Action:
Design defect - impossible to disable active cruise control, and use regular/traditional cruise control. If adaptive cruise control sensor becomes dirty, it does not work, and there’s no option to use regular cruise control. This is a design flaw which VW rectified with new (2021+) models. VW should offer a software update to correct this defect, to allow a driver to toggle between ACC and traditional cruise control.
Additional Notes:
Design defect - impossible to disable active cruise control, and use regular/traditional cruise control. If adaptive cruise control sensor becomes dirty, it does not work, and there’s no option to use regular cruise control. This is a design flaw which VW rectified with new (2021+) models. VW should offer a software update to correct this defect, to allow a driver to toggle between ACC and traditional cruise control.
Mfg Campaign: 11545537
Recall Date: Sep 20, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The issue was the key fob was not detected. I put my bag in the front seat of the car and shut the door, I then put my 19month old son in her car seat and shut the door. When I shut the rear car door the hazard lights flashed as if the car had locked. I went to the driver door and tried to open the car door and it wouldn’t open. Despite the key being in the car (with batteries I never had any notices about a low battery) my son was now locked in the car. Luckily the fire department responded quickly, the key worked fine upon recovery but it took front start to end 30mins for my son to get out of the car. If we had been in a hot parking lot or somewhere else in the country this could’ve been potentially dangerous for any child.
Corrective Action:
The issue was the key fob was not detected. I put my bag in the front seat of the car and shut the door, I then put my 19month old son in her car seat and shut the door. When I shut the rear car door the hazard lights flashed as if the car had locked. I went to the driver door and tried to open the car door and it wouldn’t open. Despite the key being in the car (with batteries I never had any notices about a low battery) my son was now locked in the car. Luckily the fire department responded quickly, the key worked fine upon recovery but it took front start to end 30mins for my son to get out of the car. If we had been in a hot parking lot or somewhere else in the country this could’ve been potentially dangerous for any child.
Additional Notes:
The issue was the key fob was not detected. I put my bag in the front seat of the car and shut the door, I then put my 19month old son in her car seat and shut the door. When I shut the rear car door the hazard lights flashed as if the car had locked. I went to the driver door and tried to open the car door and it wouldn’t open. Despite the key being in the car (with batteries I never had any notices about a low battery) my son was now locked in the car. Luckily the fire department responded quickly, the key worked fine upon recovery but it took front start to end 30mins for my son to get out of the car. If we had been in a hot parking lot or somewhere else in the country this could’ve been potentially dangerous for any child.
Mfg Campaign: 11533562
Recall Date: Jul 20, 2023
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
During annual state inspection on 7/8/22, tech found that the right rear wheel (19" VW Pretoria Gloss Black Alloy Wheels) was bent on both the inside and outside. Unsafe to drive. Wheel had to be replaced. Do not recall hitting any pothole or road hazard that might have caused this damage to the wheel. Apparently, other owners of this model car have also experienced bent rims. This may be a manufacturing defect or a design flaw, in that the wheels cannot withstand the forces transmitted from stock low profile tires (235/35ZR-19).
Corrective Action:
During annual state inspection on 7/8/22, tech found that the right rear wheel (19" VW Pretoria Gloss Black Alloy Wheels) was bent on both the inside and outside. Unsafe to drive. Wheel had to be replaced. Do not recall hitting any pothole or road hazard that might have caused this damage to the wheel. Apparently, other owners of this model car have also experienced bent rims. This may be a manufacturing defect or a design flaw, in that the wheels cannot withstand the forces transmitted from stock low profile tires (235/35ZR-19).
Additional Notes:
During annual state inspection on 7/8/22, tech found that the right rear wheel (19" VW Pretoria Gloss Black Alloy Wheels) was bent on both the inside and outside. Unsafe to drive. Wheel had to be replaced. Do not recall hitting any pothole or road hazard that might have caused this damage to the wheel. Apparently, other owners of this model car have also experienced bent rims. This may be a manufacturing defect or a design flaw, in that the wheels cannot withstand the forces transmitted from stock low profile tires (235/35ZR-19).
Mfg Campaign: 11473392
Recall Date: Jul 11, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE PROBLEM IS WITH THE VEHICLE'S FUSE SYSTEM. THE GOLF R CAME WITH NO SPARE TIRE BUT AN AIR PUMP, WHICH NEEDS TO BE POWERED BY THE 12V DC POWER OF THE VEHICLE. BUT WHEN I USE THIS ORIGINAL AIR PUMP, THE FUSE OF THE 12V DC POWER BURNS OUT. THIS HAPPENED FOR SEVERAL TIMES SINCE I HAD THE CAR IN OCTOBER, 2019. THE DEALER CAN ONLY GIVE ME NEW FUSE TO REPLACE THE BROKEN ONE. MANY GOLF R'S OWNERS MET THIS SIMILAR PROBLEMS. I THINK THERE IS SOME ISSUES WITH THEIR FUSE SYSTEM DESIGN.
Corrective Action:
THE PROBLEM IS WITH THE VEHICLE'S FUSE SYSTEM. THE GOLF R CAME WITH NO SPARE TIRE BUT AN AIR PUMP, WHICH NEEDS TO BE POWERED BY THE 12V DC POWER OF THE VEHICLE. BUT WHEN I USE THIS ORIGINAL AIR PUMP, THE FUSE OF THE 12V DC POWER BURNS OUT. THIS HAPPENED FOR SEVERAL TIMES SINCE I HAD THE CAR IN OCTOBER, 2019. THE DEALER CAN ONLY GIVE ME NEW FUSE TO REPLACE THE BROKEN ONE. MANY GOLF R'S OWNERS MET THIS SIMILAR PROBLEMS. I THINK THERE IS SOME ISSUES WITH THEIR FUSE SYSTEM DESIGN.
Additional Notes:
THE PROBLEM IS WITH THE VEHICLE'S FUSE SYSTEM. THE GOLF R CAME WITH NO SPARE TIRE BUT AN AIR PUMP, WHICH NEEDS TO BE POWERED BY THE 12V DC POWER OF THE VEHICLE. BUT WHEN I USE THIS ORIGINAL AIR PUMP, THE FUSE OF THE 12V DC POWER BURNS OUT. THIS HAPPENED FOR SEVERAL TIMES SINCE I HAD THE CAR IN OCTOBER, 2019. THE DEALER CAN ONLY GIVE ME NEW FUSE TO REPLACE THE BROKEN ONE. MANY GOLF R'S OWNERS MET THIS SIMILAR PROBLEMS. I THINK THERE IS SOME ISSUES WITH THEIR FUSE SYSTEM DESIGN.
Mfg Campaign: 11415660
Recall Date: May 8, 2021
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
FOUR TIMES OVER THE LAST WEEK WHILE DRIVING 35 MPH STRAIGHT DOWN A RESIDENTIAL ROAD, I EXPERIENCED AN UNEXPECTED ENGAGEMENT OF THE FRONT COLLISION WARNING, AND ONE OF THOSE FOUR TIMES, 4 DAYS AGO, I ADDITIONALLY EXPERIENCED AN UNEXPECTED ENGAGEMENT OF THE FRONT ASSIST EMERGENCY BRAKING WHICH CAUSED ME ALARM, AS THE SPEED DROPPED DRAMATICALLY FROM 35 MPH TO 20 MPH, AND I HAD TO BE SURE NO CARS WERE BEHIND ME TO CAUSE A REAR-END COLLISION. IN NONE OF THESE SITUATIONS WERE THERE ANY HAZARDS ON THE ROAD TO AVOID: CARS, PEDESTRIANS, OBJECTS. IN ALL OF THESE SITUATIONS, CRUISE CONTROL WAS ENGAGED AT 35 MPH. THE SENSOR IS NOT DIRTY. THE ERROR IS NOT CONSISTENT IN THE TIMING OF WHEN IT HAPPENS. WHEN THE FRONT ASSIST EMERGENCY BRAKING ENGAGED, THE FRONT COLLISION WARNING DID NOT APPEAR UNTIL ABOUT 5 MINUTES AFTER, WHEN THE ROAD WAS ALSO CLEAR AND MY SPEED WAS 35 MPH WITH CRUISE CONTROL ENGAGED. THERE IS A CLASS ACTION LAWSUIT FROM AUGUST 2020 THAT DESCRIBES MY SITUATION ALMOST EXACTLY: HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/VW-FRONT-ASSIST-CLASS-ACTION-LAWSUIT-BRAKING.SHTML I HAVE NOT TAKEN MY CAR TO THE DEALERSHIP AS OF YET, BUT BASED UPON SEVERAL OTHER COMPLAINTS REGARDING THIS ISSUE, I DO NOT EXPECT THEM TO DO MORE THAN PROFESSIONALLY SHRUG.
Corrective Action:
FOUR TIMES OVER THE LAST WEEK WHILE DRIVING 35 MPH STRAIGHT DOWN A RESIDENTIAL ROAD, I EXPERIENCED AN UNEXPECTED ENGAGEMENT OF THE FRONT COLLISION WARNING, AND ONE OF THOSE FOUR TIMES, 4 DAYS AGO, I ADDITIONALLY EXPERIENCED AN UNEXPECTED ENGAGEMENT OF THE FRONT ASSIST EMERGENCY BRAKING WHICH CAUSED ME ALARM, AS THE SPEED DROPPED DRAMATICALLY FROM 35 MPH TO 20 MPH, AND I HAD TO BE SURE NO CARS WERE BEHIND ME TO CAUSE A REAR-END COLLISION. IN NONE OF THESE SITUATIONS WERE THERE ANY HAZARDS ON THE ROAD TO AVOID: CARS, PEDESTRIANS, OBJECTS. IN ALL OF THESE SITUATIONS, CRUISE CONTROL WAS ENGAGED AT 35 MPH. THE SENSOR IS NOT DIRTY. THE ERROR IS NOT CONSISTENT IN THE TIMING OF WHEN IT HAPPENS. WHEN THE FRONT ASSIST EMERGENCY BRAKING ENGAGED, THE FRONT COLLISION WARNING DID NOT APPEAR UNTIL ABOUT 5 MINUTES AFTER, WHEN THE ROAD WAS ALSO CLEAR AND MY SPEED WAS 35 MPH WITH CRUISE CONTROL ENGAGED. THERE IS A CLASS ACTION LAWSUIT FROM AUGUST 2020 THAT DESCRIBES MY SITUATION ALMOST EXACTLY: HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/VW-FRONT-ASSIST-CLASS-ACTION-LAWSUIT-BRAKING.SHTML I HAVE NOT TAKEN MY CAR TO THE DEALERSHIP AS OF YET, BUT BASED UPON SEVERAL OTHER COMPLAINTS REGARDING THIS ISSUE, I DO NOT EXPECT THEM TO DO MORE THAN PROFESSIONALLY SHRUG.
Additional Notes:
FOUR TIMES OVER THE LAST WEEK WHILE DRIVING 35 MPH STRAIGHT DOWN A RESIDENTIAL ROAD, I EXPERIENCED AN UNEXPECTED ENGAGEMENT OF THE FRONT COLLISION WARNING, AND ONE OF THOSE FOUR TIMES, 4 DAYS AGO, I ADDITIONALLY EXPERIENCED AN UNEXPECTED ENGAGEMENT OF THE FRONT ASSIST EMERGENCY BRAKING WHICH CAUSED ME ALARM, AS THE SPEED DROPPED DRAMATICALLY FROM 35 MPH TO 20 MPH, AND I HAD TO BE SURE NO CARS WERE BEHIND ME TO CAUSE A REAR-END COLLISION. IN NONE OF THESE SITUATIONS WERE THERE ANY HAZARDS ON THE ROAD TO AVOID: CARS, PEDESTRIANS, OBJECTS. IN ALL OF THESE SITUATIONS, CRUISE CONTROL WAS ENGAGED AT 35 MPH. THE SENSOR IS NOT DIRTY. THE ERROR IS NOT CONSISTENT IN THE TIMING OF WHEN IT HAPPENS. WHEN THE FRONT ASSIST EMERGENCY BRAKING ENGAGED, THE FRONT COLLISION WARNING DID NOT APPEAR UNTIL ABOUT 5 MINUTES AFTER, WHEN THE ROAD WAS ALSO CLEAR AND MY SPEED WAS 35 MPH WITH CRUISE CONTROL ENGAGED. THERE IS A CLASS ACTION LAWSUIT FROM AUGUST 2020 THAT DESCRIBES MY SITUATION ALMOST EXACTLY: HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/VW-FRONT-ASSIST-CLASS-ACTION-LAWSUIT-BRAKING.SHTML I HAVE NOT TAKEN MY CAR TO THE DEALERSHIP AS OF YET, BUT BASED UPON SEVERAL OTHER COMPLAINTS REGARDING THIS ISSUE, I DO NOT EXPECT THEM TO DO MORE THAN PROFESSIONALLY SHRUG.
Mfg Campaign: 11361705
Recall Date: Sep 29, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
FOUR TIMES OVER THE LAST WEEK WHILE DRIVING 35 MPH STRAIGHT DOWN A RESIDENTIAL ROAD, I EXPERIENCED AN UNEXPECTED ENGAGEMENT OF THE FRONT COLLISION WARNING, AND ONE OF THOSE FOUR TIMES, 4 DAYS AGO, I ADDITIONALLY EXPERIENCED AN UNEXPECTED ENGAGEMENT OF THE FRONT ASSIST EMERGENCY BRAKING WHICH CAUSED ME ALARM, AS THE SPEED DROPPED DRAMATICALLY FROM 35 MPH TO 20 MPH, AND I HAD TO BE SURE NO CARS WERE BEHIND ME TO CAUSE A REAR-END COLLISION. IN NONE OF THESE SITUATIONS WERE THERE ANY HAZARDS ON THE ROAD TO AVOID: CARS, PEDESTRIANS, OBJECTS. IN ALL OF THESE SITUATIONS, CRUISE CONTROL WAS ENGAGED AT 35 MPH. THE SENSOR IS NOT DIRTY. THE ERROR IS NOT CONSISTENT IN THE TIMING OF WHEN IT HAPPENS. WHEN THE FRONT ASSIST EMERGENCY BRAKING ENGAGED, THE FRONT COLLISION WARNING DID NOT APPEAR UNTIL ABOUT 5 MINUTES AFTER, WHEN THE ROAD WAS ALSO CLEAR AND MY SPEED WAS 35 MPH WITH CRUISE CONTROL ENGAGED. THERE IS A CLASS ACTION LAWSUIT FROM AUGUST 2020 THAT DESCRIBES MY SITUATION ALMOST EXACTLY: HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/VW-FRONT-ASSIST-CLASS-ACTION-LAWSUIT-BRAKING.SHTML I HAVE NOT TAKEN MY CAR TO THE DEALERSHIP AS OF YET, BUT BASED UPON SEVERAL OTHER COMPLAINTS REGARDING THIS ISSUE, I DO NOT EXPECT THEM TO DO MORE THAN PROFESSIONALLY SHRUG.
Corrective Action:
FOUR TIMES OVER THE LAST WEEK WHILE DRIVING 35 MPH STRAIGHT DOWN A RESIDENTIAL ROAD, I EXPERIENCED AN UNEXPECTED ENGAGEMENT OF THE FRONT COLLISION WARNING, AND ONE OF THOSE FOUR TIMES, 4 DAYS AGO, I ADDITIONALLY EXPERIENCED AN UNEXPECTED ENGAGEMENT OF THE FRONT ASSIST EMERGENCY BRAKING WHICH CAUSED ME ALARM, AS THE SPEED DROPPED DRAMATICALLY FROM 35 MPH TO 20 MPH, AND I HAD TO BE SURE NO CARS WERE BEHIND ME TO CAUSE A REAR-END COLLISION. IN NONE OF THESE SITUATIONS WERE THERE ANY HAZARDS ON THE ROAD TO AVOID: CARS, PEDESTRIANS, OBJECTS. IN ALL OF THESE SITUATIONS, CRUISE CONTROL WAS ENGAGED AT 35 MPH. THE SENSOR IS NOT DIRTY. THE ERROR IS NOT CONSISTENT IN THE TIMING OF WHEN IT HAPPENS. WHEN THE FRONT ASSIST EMERGENCY BRAKING ENGAGED, THE FRONT COLLISION WARNING DID NOT APPEAR UNTIL ABOUT 5 MINUTES AFTER, WHEN THE ROAD WAS ALSO CLEAR AND MY SPEED WAS 35 MPH WITH CRUISE CONTROL ENGAGED. THERE IS A CLASS ACTION LAWSUIT FROM AUGUST 2020 THAT DESCRIBES MY SITUATION ALMOST EXACTLY: HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/VW-FRONT-ASSIST-CLASS-ACTION-LAWSUIT-BRAKING.SHTML I HAVE NOT TAKEN MY CAR TO THE DEALERSHIP AS OF YET, BUT BASED UPON SEVERAL OTHER COMPLAINTS REGARDING THIS ISSUE, I DO NOT EXPECT THEM TO DO MORE THAN PROFESSIONALLY SHRUG.
Additional Notes:
FOUR TIMES OVER THE LAST WEEK WHILE DRIVING 35 MPH STRAIGHT DOWN A RESIDENTIAL ROAD, I EXPERIENCED AN UNEXPECTED ENGAGEMENT OF THE FRONT COLLISION WARNING, AND ONE OF THOSE FOUR TIMES, 4 DAYS AGO, I ADDITIONALLY EXPERIENCED AN UNEXPECTED ENGAGEMENT OF THE FRONT ASSIST EMERGENCY BRAKING WHICH CAUSED ME ALARM, AS THE SPEED DROPPED DRAMATICALLY FROM 35 MPH TO 20 MPH, AND I HAD TO BE SURE NO CARS WERE BEHIND ME TO CAUSE A REAR-END COLLISION. IN NONE OF THESE SITUATIONS WERE THERE ANY HAZARDS ON THE ROAD TO AVOID: CARS, PEDESTRIANS, OBJECTS. IN ALL OF THESE SITUATIONS, CRUISE CONTROL WAS ENGAGED AT 35 MPH. THE SENSOR IS NOT DIRTY. THE ERROR IS NOT CONSISTENT IN THE TIMING OF WHEN IT HAPPENS. WHEN THE FRONT ASSIST EMERGENCY BRAKING ENGAGED, THE FRONT COLLISION WARNING DID NOT APPEAR UNTIL ABOUT 5 MINUTES AFTER, WHEN THE ROAD WAS ALSO CLEAR AND MY SPEED WAS 35 MPH WITH CRUISE CONTROL ENGAGED. THERE IS A CLASS ACTION LAWSUIT FROM AUGUST 2020 THAT DESCRIBES MY SITUATION ALMOST EXACTLY: HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/VW-FRONT-ASSIST-CLASS-ACTION-LAWSUIT-BRAKING.SHTML I HAVE NOT TAKEN MY CAR TO THE DEALERSHIP AS OF YET, BUT BASED UPON SEVERAL OTHER COMPLAINTS REGARDING THIS ISSUE, I DO NOT EXPECT THEM TO DO MORE THAN PROFESSIONALLY SHRUG.
Mfg Campaign: 11361705
Recall Date: Sep 29, 2020
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