Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (VW) is recalling certain 2022-2024 Golf R, Golf GTI, 2024 Atlas, and 2024 Atlas Cross Sport vehicles. The rearview camera image may be delayed or deactivated after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91US
Recall Date: Jun 27, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 Golf R A8 and Golf GTI vehicles. The strut mount may be deformed, loosening the bolted connections to the suspension strut mounting.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 40T3
Recall Date: Jun 21, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2023 Golf R A8 and Golf GTI vehicles. The radiator may not have been attached correctly to the intercooler, which can result in a damaged coolant hose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19Q8
Recall Date: Sep 21, 2022
Consumer Complaints
7 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Hello, The problem that I am having, and that many people have been having with the 8th generation Volkswagen Golf Rs (and GTIs as well) is with the "hill hold" feature. My car is manual transmission. When on a hill, the hill hold feature automatically holds the brakes after you take your foot off the brake. The way this feature is supposed to work is that the hill hold is supposed to release upon clutch disengagement and throttle input. It does not do that. Rather, it bites really hard on the brakes and makes it very hard to move the car forward, often resulting in brake and clutch wear. This is a safety issue in that it can cause the car to stall, leaving the car without the ability to move out of the way of danger in the middle of an intersection. This has happened to me at least ten (10) times since purchasing this car in July of 2023. There is no way to adjust the hill hold feature or to turn it off. The design of this feature is counter-intuitive to the way that all manual transmission drivers have learned to drive. It should not be necessary to "plan ahead" to take your foot off the brakes and wait three seconds (about how long the hill hold stays engaged) before you can move forward. Cars should be designed to go forward when the driver wants to go forward. With this feature, it makes it dangerous to move from a stopped position on a hill because the car may stall, i.e. the hill hold doesn't let the brakes go upon throttle input and clutch disengagement. I have read hundreds of posts on social media and Volkswagen forums regarding this complaint. No one has had any luck with Volkswagen regarding fixing this issue. It's written into the code and would need to be coded out in a firmware update, or coded to permit adjustment. Prior versions of this car (6th, 7th generation) and other cars do not have this problem. This is specific to the 8th generation Golf R and GTI. Thank you for your attention to this matter.
Corrective Action:
Hello, The problem that I am having, and that many people have been having with the 8th generation Volkswagen Golf Rs (and GTIs as well) is with the "hill hold" feature. My car is manual transmission. When on a hill, the hill hold feature automatically holds the brakes after you take your foot off the brake. The way this feature is supposed to work is that the hill hold is supposed to release upon clutch disengagement and throttle input. It does not do that. Rather, it bites really hard on the brakes and makes it very hard to move the car forward, often resulting in brake and clutch wear. This is a safety issue in that it can cause the car to stall, leaving the car without the ability to move out of the way of danger in the middle of an intersection. This has happened to me at least ten (10) times since purchasing this car in July of 2023. There is no way to adjust the hill hold feature or to turn it off. The design of this feature is counter-intuitive to the way that all manual transmission drivers have learned to drive. It should not be necessary to "plan ahead" to take your foot off the brakes and wait three seconds (about how long the hill hold stays engaged) before you can move forward. Cars should be designed to go forward when the driver wants to go forward. With this feature, it makes it dangerous to move from a stopped position on a hill because the car may stall, i.e. the hill hold doesn't let the brakes go upon throttle input and clutch disengagement. I have read hundreds of posts on social media and Volkswagen forums regarding this complaint. No one has had any luck with Volkswagen regarding fixing this issue. It's written into the code and would need to be coded out in a firmware update, or coded to permit adjustment. Prior versions of this car (6th, 7th generation) and other cars do not have this problem. This is specific to the 8th generation Golf R and GTI. Thank you for your attention to this matter.
Additional Notes:
Hello, The problem that I am having, and that many people have been having with the 8th generation Volkswagen Golf Rs (and GTIs as well) is with the "hill hold" feature. My car is manual transmission. When on a hill, the hill hold feature automatically holds the brakes after you take your foot off the brake. The way this feature is supposed to work is that the hill hold is supposed to release upon clutch disengagement and throttle input. It does not do that. Rather, it bites really hard on the brakes and makes it very hard to move the car forward, often resulting in brake and clutch wear. This is a safety issue in that it can cause the car to stall, leaving the car without the ability to move out of the way of danger in the middle of an intersection. This has happened to me at least ten (10) times since purchasing this car in July of 2023. There is no way to adjust the hill hold feature or to turn it off. The design of this feature is counter-intuitive to the way that all manual transmission drivers have learned to drive. It should not be necessary to "plan ahead" to take your foot off the brakes and wait three seconds (about how long the hill hold stays engaged) before you can move forward. Cars should be designed to go forward when the driver wants to go forward. With this feature, it makes it dangerous to move from a stopped position on a hill because the car may stall, i.e. the hill hold doesn't let the brakes go upon throttle input and clutch disengagement. I have read hundreds of posts on social media and Volkswagen forums regarding this complaint. No one has had any luck with Volkswagen regarding fixing this issue. It's written into the code and would need to be coded out in a firmware update, or coded to permit adjustment. Prior versions of this car (6th, 7th generation) and other cars do not have this problem. This is specific to the 8th generation Golf R and GTI. Thank you for your attention to this matter.
Mfg Campaign: 11642424
Recall Date: Feb 13, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car’s own navigation calibration system has been inoperable for at least eight months and is known issue to VW. The system incorrectly places the car’s location, gives false navigation directions based upon that false location, corrupts the navigation calibration of any linked phone, which prevents that phone from giving correct navigation directions through the phone. This issue is ongoing and VW has not offered any fix.
Corrective Action:
The car’s own navigation calibration system has been inoperable for at least eight months and is known issue to VW. The system incorrectly places the car’s location, gives false navigation directions based upon that false location, corrupts the navigation calibration of any linked phone, which prevents that phone from giving correct navigation directions through the phone. This issue is ongoing and VW has not offered any fix.
Additional Notes:
The car’s own navigation calibration system has been inoperable for at least eight months and is known issue to VW. The system incorrectly places the car’s location, gives false navigation directions based upon that false location, corrupts the navigation calibration of any linked phone, which prevents that phone from giving correct navigation directions through the phone. This issue is ongoing and VW has not offered any fix.
Mfg Campaign: 11593587
Recall Date: Jun 11, 2024
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Volkswagen Golf R. The contact stated that while the vehicle was at a stop light on an incline, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was a three-second delay before the vehicle responded. The contact stated that due to the failure, the vehicle was almost rear-ended by a local fire truck that was responding to a call. In addition, the contact stated that the failure had occurred over ten times since the vehicle was purchased in August 2023. The vehicle was taken to the dealer; however, the failure could not be duplicated. The manufacturer was not made aware of the failure. The failure mileage was approximately 20.
Corrective Action:
The contact owns a 2023 Volkswagen Golf R. The contact stated that while the vehicle was at a stop light on an incline, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was a three-second delay before the vehicle responded. The contact stated that due to the failure, the vehicle was almost rear-ended by a local fire truck that was responding to a call. In addition, the contact stated that the failure had occurred over ten times since the vehicle was purchased in August 2023. The vehicle was taken to the dealer; however, the failure could not be duplicated. The manufacturer was not made aware of the failure. The failure mileage was approximately 20.
Additional Notes:
The contact owns a 2023 Volkswagen Golf R. The contact stated that while the vehicle was at a stop light on an incline, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was a three-second delay before the vehicle responded. The contact stated that due to the failure, the vehicle was almost rear-ended by a local fire truck that was responding to a call. In addition, the contact stated that the failure had occurred over ten times since the vehicle was purchased in August 2023. The vehicle was taken to the dealer; however, the failure could not be duplicated. The manufacturer was not made aware of the failure. The failure mileage was approximately 20.
Mfg Campaign: 11593749
Recall Date: Jun 11, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:ADAS:HILL START ASSIST:CLUTCH SOLENOID
Potential Consequences:
The contact owns a 2023 Volkswagen Golf R. The contact stated that while the vehicle was at a stop light on an incline, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was a three-second delay before the vehicle responded. The contact stated that due to the failure, the vehicle was almost rear-ended by a local fire truck that was responding to a call. In addition, the contact stated that the failure had occurred over ten times since the vehicle was purchased in August 2023. The vehicle was taken to the dealer; however, the failure could not be duplicated. The manufacturer was not made aware of the failure. The failure mileage was approximately 20.
Corrective Action:
The contact owns a 2023 Volkswagen Golf R. The contact stated that while the vehicle was at a stop light on an incline, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was a three-second delay before the vehicle responded. The contact stated that due to the failure, the vehicle was almost rear-ended by a local fire truck that was responding to a call. In addition, the contact stated that the failure had occurred over ten times since the vehicle was purchased in August 2023. The vehicle was taken to the dealer; however, the failure could not be duplicated. The manufacturer was not made aware of the failure. The failure mileage was approximately 20.
Additional Notes:
The contact owns a 2023 Volkswagen Golf R. The contact stated that while the vehicle was at a stop light on an incline, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was a three-second delay before the vehicle responded. The contact stated that due to the failure, the vehicle was almost rear-ended by a local fire truck that was responding to a call. In addition, the contact stated that the failure had occurred over ten times since the vehicle was purchased in August 2023. The vehicle was taken to the dealer; however, the failure could not be duplicated. The manufacturer was not made aware of the failure. The failure mileage was approximately 20.
Mfg Campaign: 11593749
Recall Date: Jun 11, 2024
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
The VW Golf current generation starting has “haptic” controls on the steering wheel and dash under the radio. As it stands right now you cannot make changes to radio, or cruise control without taking your eyes off th me road and look down at the steering wheel to find the button you are looking for. In most cars with normal buttons you learn where they are and can feel your way around them with having to look. The VW design of making the button touch sensitive makes it that if you would try to feel where it is located you would make other unwanted changes since all steering wheel controls are touch sensitive. Also the volume and hvac “haptic” controls under the radio screen are not illuminated, thus at night time making adjustments you again have to look at your steering wheel or look down and try to find in the darkness where the “haptic” sliding control is.
Corrective Action:
The VW Golf current generation starting has “haptic” controls on the steering wheel and dash under the radio. As it stands right now you cannot make changes to radio, or cruise control without taking your eyes off th me road and look down at the steering wheel to find the button you are looking for. In most cars with normal buttons you learn where they are and can feel your way around them with having to look. The VW design of making the button touch sensitive makes it that if you would try to feel where it is located you would make other unwanted changes since all steering wheel controls are touch sensitive. Also the volume and hvac “haptic” controls under the radio screen are not illuminated, thus at night time making adjustments you again have to look at your steering wheel or look down and try to find in the darkness where the “haptic” sliding control is.
Additional Notes:
The VW Golf current generation starting has “haptic” controls on the steering wheel and dash under the radio. As it stands right now you cannot make changes to radio, or cruise control without taking your eyes off th me road and look down at the steering wheel to find the button you are looking for. In most cars with normal buttons you learn where they are and can feel your way around them with having to look. The VW design of making the button touch sensitive makes it that if you would try to feel where it is located you would make other unwanted changes since all steering wheel controls are touch sensitive. Also the volume and hvac “haptic” controls under the radio screen are not illuminated, thus at night time making adjustments you again have to look at your steering wheel or look down and try to find in the darkness where the “haptic” sliding control is.
Mfg Campaign: 11564624
Recall Date: Jan 10, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The VW Golf current generation starting has “haptic” controls on the steering wheel and dash under the radio. As it stands right now you cannot make changes to radio, or cruise control without taking your eyes off th me road and look down at the steering wheel to find the button you are looking for. In most cars with normal buttons you learn where they are and can feel your way around them with having to look. The VW design of making the button touch sensitive makes it that if you would try to feel where it is located you would make other unwanted changes since all steering wheel controls are touch sensitive. Also the volume and hvac “haptic” controls under the radio screen are not illuminated, thus at night time making adjustments you again have to look at your steering wheel or look down and try to find in the darkness where the “haptic” sliding control is.
Corrective Action:
The VW Golf current generation starting has “haptic” controls on the steering wheel and dash under the radio. As it stands right now you cannot make changes to radio, or cruise control without taking your eyes off th me road and look down at the steering wheel to find the button you are looking for. In most cars with normal buttons you learn where they are and can feel your way around them with having to look. The VW design of making the button touch sensitive makes it that if you would try to feel where it is located you would make other unwanted changes since all steering wheel controls are touch sensitive. Also the volume and hvac “haptic” controls under the radio screen are not illuminated, thus at night time making adjustments you again have to look at your steering wheel or look down and try to find in the darkness where the “haptic” sliding control is.
Additional Notes:
The VW Golf current generation starting has “haptic” controls on the steering wheel and dash under the radio. As it stands right now you cannot make changes to radio, or cruise control without taking your eyes off th me road and look down at the steering wheel to find the button you are looking for. In most cars with normal buttons you learn where they are and can feel your way around them with having to look. The VW design of making the button touch sensitive makes it that if you would try to feel where it is located you would make other unwanted changes since all steering wheel controls are touch sensitive. Also the volume and hvac “haptic” controls under the radio screen are not illuminated, thus at night time making adjustments you again have to look at your steering wheel or look down and try to find in the darkness where the “haptic” sliding control is.
Mfg Campaign: 11564624
Recall Date: Jan 10, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
These issues are related to unintentional use of controls on the steering wheel while driving. Pressing the blue “R” button on the left-side of the steering wheel initiates an immediate change in the Driving Mode. Driving Mode includes settings to the engine, transmission, suspension, steering, driver displays and dynamic safety systems. There is an orange warning panel in the Owner's Manual stating that this feature is active when driving. The “R” button is covered by my hand when holding the steering wheel in the 9 o’clock position. I often engage this function by mistake while driving due to the flawed ergonomic design of the steering wheel. There is a similar issue with the “View” buttons on the other side of the steering wheel.
Corrective Action:
These issues are related to unintentional use of controls on the steering wheel while driving. Pressing the blue “R” button on the left-side of the steering wheel initiates an immediate change in the Driving Mode. Driving Mode includes settings to the engine, transmission, suspension, steering, driver displays and dynamic safety systems. There is an orange warning panel in the Owner's Manual stating that this feature is active when driving. The “R” button is covered by my hand when holding the steering wheel in the 9 o’clock position. I often engage this function by mistake while driving due to the flawed ergonomic design of the steering wheel. There is a similar issue with the “View” buttons on the other side of the steering wheel.
Additional Notes:
These issues are related to unintentional use of controls on the steering wheel while driving. Pressing the blue “R” button on the left-side of the steering wheel initiates an immediate change in the Driving Mode. Driving Mode includes settings to the engine, transmission, suspension, steering, driver displays and dynamic safety systems. There is an orange warning panel in the Owner's Manual stating that this feature is active when driving. The “R” button is covered by my hand when holding the steering wheel in the 9 o’clock position. I often engage this function by mistake while driving due to the flawed ergonomic design of the steering wheel. There is a similar issue with the “View” buttons on the other side of the steering wheel.
Mfg Campaign: 11524081
Recall Date: May 26, 2023
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