Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 91BB / 91BC
Recall Date: Nov 18, 2020
Consumer Complaints
8 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Headlight lens assembly of both headlights is cracking excessively. Upon review of online forums, this is happening frequently to many consumers. This impacts headlight output and looks to be manufacturing defect. Recently reported to dealer who indicated they have seen many of these recently and so far most have been handled by warranty but they would take pictures and submit. If this is known mfg defect why are their not proactive remedy/replacement?
Corrective Action:
Headlight lens assembly of both headlights is cracking excessively. Upon review of online forums, this is happening frequently to many consumers. This impacts headlight output and looks to be manufacturing defect. Recently reported to dealer who indicated they have seen many of these recently and so far most have been handled by warranty but they would take pictures and submit. If this is known mfg defect why are their not proactive remedy/replacement?
Additional Notes:
Headlight lens assembly of both headlights is cracking excessively. Upon review of online forums, this is happening frequently to many consumers. This impacts headlight output and looks to be manufacturing defect. Recently reported to dealer who indicated they have seen many of these recently and so far most have been handled by warranty but they would take pictures and submit. If this is known mfg defect why are their not proactive remedy/replacement?
Mfg Campaign: 11603172
Recall Date: Jul 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was almost rear ended because Hill hold assist did not disengage quickly. I’ve driven manual transmission for over 40 years and find this hill hold dangerous!
Corrective Action:
I was almost rear ended because Hill hold assist did not disengage quickly. I’ve driven manual transmission for over 40 years and find this hill hold dangerous!
Additional Notes:
I was almost rear ended because Hill hold assist did not disengage quickly. I’ve driven manual transmission for over 40 years and find this hill hold dangerous!
Mfg Campaign: 11569730
Recall Date: Feb 3, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The last few months my schedule changed and I'm driving in the dark now. The auto dimming mirror does not function as expected, it is too slow in response to prevent glare and blinding from vehicles behind me. By the time the mirror decides to dim I'm already blinded from the glare and can no longer see what is in front of me. Also, since it does not dim to the edge I still get blinded from the glare around the perimeter of the mirror (there is no way to adjust this to prevent it). Since this mirror is also "rimless" (no plastic cover on the edge) the polished edge causes light refraction thereby blinding me in daylight. Currently the only way to prevent glare from the mirror is point it down to the floor rendering useless and dangerous.
Corrective Action:
The last few months my schedule changed and I'm driving in the dark now. The auto dimming mirror does not function as expected, it is too slow in response to prevent glare and blinding from vehicles behind me. By the time the mirror decides to dim I'm already blinded from the glare and can no longer see what is in front of me. Also, since it does not dim to the edge I still get blinded from the glare around the perimeter of the mirror (there is no way to adjust this to prevent it). Since this mirror is also "rimless" (no plastic cover on the edge) the polished edge causes light refraction thereby blinding me in daylight. Currently the only way to prevent glare from the mirror is point it down to the floor rendering useless and dangerous.
Additional Notes:
The last few months my schedule changed and I'm driving in the dark now. The auto dimming mirror does not function as expected, it is too slow in response to prevent glare and blinding from vehicles behind me. By the time the mirror decides to dim I'm already blinded from the glare and can no longer see what is in front of me. Also, since it does not dim to the edge I still get blinded from the glare around the perimeter of the mirror (there is no way to adjust this to prevent it). Since this mirror is also "rimless" (no plastic cover on the edge) the polished edge causes light refraction thereby blinding me in daylight. Currently the only way to prevent glare from the mirror is point it down to the floor rendering useless and dangerous.
Mfg Campaign: 11567687
Recall Date: Jan 25, 2024
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Faulty door wiring harness leading driver side blinkers to stop working, windows randomly rolling down, rear collision detector errors, engine start/stop errors.
Corrective Action:
Faulty door wiring harness leading driver side blinkers to stop working, windows randomly rolling down, rear collision detector errors, engine start/stop errors.
Additional Notes:
Faulty door wiring harness leading driver side blinkers to stop working, windows randomly rolling down, rear collision detector errors, engine start/stop errors.
Mfg Campaign: 11502342
Recall Date: Jan 18, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Faulty door wiring harness leading driver side blinkers to stop working, windows randomly rolling down, rear collision detector errors, engine start/stop errors.
Corrective Action:
Faulty door wiring harness leading driver side blinkers to stop working, windows randomly rolling down, rear collision detector errors, engine start/stop errors.
Additional Notes:
Faulty door wiring harness leading driver side blinkers to stop working, windows randomly rolling down, rear collision detector errors, engine start/stop errors.
Mfg Campaign: 11502342
Recall Date: Jan 18, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Faulty door wiring harness leading driver side blinkers to stop working, windows randomly rolling down, rear collision detector errors, engine start/stop errors.
Corrective Action:
Faulty door wiring harness leading driver side blinkers to stop working, windows randomly rolling down, rear collision detector errors, engine start/stop errors.
Additional Notes:
Faulty door wiring harness leading driver side blinkers to stop working, windows randomly rolling down, rear collision detector errors, engine start/stop errors.
Mfg Campaign: 11502342
Recall Date: Jan 18, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
red power steering system light turned on and flashed/beeped 3X. steering wheel locked up and I could not turn. I was on the freeway in the far right lane and managed to force push the steering wheel to the right and slowly merge over to the shoulder. Volks in Kearny Mesa confirmed issue with steering gear after inspection on 6/21/2022. The steering gear needs to be replaced as the first step. No symptoms prior to malfunction. I could have died if I was in any other lane as there was a lot of cars on the freeway. I got lucky.
Corrective Action:
red power steering system light turned on and flashed/beeped 3X. steering wheel locked up and I could not turn. I was on the freeway in the far right lane and managed to force push the steering wheel to the right and slowly merge over to the shoulder. Volks in Kearny Mesa confirmed issue with steering gear after inspection on 6/21/2022. The steering gear needs to be replaced as the first step. No symptoms prior to malfunction. I could have died if I was in any other lane as there was a lot of cars on the freeway. I got lucky.
Additional Notes:
red power steering system light turned on and flashed/beeped 3X. steering wheel locked up and I could not turn. I was on the freeway in the far right lane and managed to force push the steering wheel to the right and slowly merge over to the shoulder. Volks in Kearny Mesa confirmed issue with steering gear after inspection on 6/21/2022. The steering gear needs to be replaced as the first step. No symptoms prior to malfunction. I could have died if I was in any other lane as there was a lot of cars on the freeway. I got lucky.
Mfg Campaign: 11475447
Recall Date: Jul 23, 2022
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
red power steering system light turned on and flashed/beeped 3X. steering wheel locked up and I could not turn. I was on the freeway in the far right lane and managed to force push the steering wheel to the right and slowly merge over to the shoulder. Volks in Kearny Mesa confirmed issue with steering gear after inspection on 6/21/2022. The steering gear needs to be replaced as the first step. No symptoms prior to malfunction. I could have died if I was in any other lane as there was a lot of cars on the freeway. I got lucky.
Corrective Action:
red power steering system light turned on and flashed/beeped 3X. steering wheel locked up and I could not turn. I was on the freeway in the far right lane and managed to force push the steering wheel to the right and slowly merge over to the shoulder. Volks in Kearny Mesa confirmed issue with steering gear after inspection on 6/21/2022. The steering gear needs to be replaced as the first step. No symptoms prior to malfunction. I could have died if I was in any other lane as there was a lot of cars on the freeway. I got lucky.
Additional Notes:
red power steering system light turned on and flashed/beeped 3X. steering wheel locked up and I could not turn. I was on the freeway in the far right lane and managed to force push the steering wheel to the right and slowly merge over to the shoulder. Volks in Kearny Mesa confirmed issue with steering gear after inspection on 6/21/2022. The steering gear needs to be replaced as the first step. No symptoms prior to malfunction. I could have died if I was in any other lane as there was a lot of cars on the freeway. I got lucky.
Mfg Campaign: 11475447
Recall Date: Jul 23, 2022
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