Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 28H7
Recall Date: Aug 30, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Consumer Complaints
10 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2020 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11595686
Recall Date: Jun 21, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Upon driving the car ,noticed fuel odor and found fuel leak by rear passenger inner fender cover.
Corrective Action:
Upon driving the car ,noticed fuel odor and found fuel leak by rear passenger inner fender cover.
Additional Notes:
Upon driving the car ,noticed fuel odor and found fuel leak by rear passenger inner fender cover.
Mfg Campaign: 11594227
Recall Date: Jun 13, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE INTERMITTENTLY STALLS AT LOW SPEEDS AND WHEN IDLING.
Corrective Action:
VEHICLE INTERMITTENTLY STALLS AT LOW SPEEDS AND WHEN IDLING.
Additional Notes:
VEHICLE INTERMITTENTLY STALLS AT LOW SPEEDS AND WHEN IDLING.
Mfg Campaign: 11395528
Recall Date: Feb 10, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I HAVE BOUGHT THE NEW 6 SPEED MANUAL GTI THIS WEEK AND PUT 150 MILES ON IT SO FAR. ONLY 4 DAYS AFTER PURCHASE, THE CAR STALLED WHILE STOPPING WITH THE CLUTCH DEPRESSED DURING SHIFTING TO NEUTRAL, WITH NO WARNING SIGNS OR ERRORS.
Corrective Action:
I HAVE BOUGHT THE NEW 6 SPEED MANUAL GTI THIS WEEK AND PUT 150 MILES ON IT SO FAR. ONLY 4 DAYS AFTER PURCHASE, THE CAR STALLED WHILE STOPPING WITH THE CLUTCH DEPRESSED DURING SHIFTING TO NEUTRAL, WITH NO WARNING SIGNS OR ERRORS.
Additional Notes:
I HAVE BOUGHT THE NEW 6 SPEED MANUAL GTI THIS WEEK AND PUT 150 MILES ON IT SO FAR. ONLY 4 DAYS AFTER PURCHASE, THE CAR STALLED WHILE STOPPING WITH THE CLUTCH DEPRESSED DURING SHIFTING TO NEUTRAL, WITH NO WARNING SIGNS OR ERRORS.
Mfg Campaign: 11366189
Recall Date: Oct 24, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE BOUGHT THE NEW 6 SPEED MANUAL GTI THIS WEEK AND PUT 150 MILES ON IT SO FAR. ONLY 4 DAYS AFTER PURCHASE, THE CAR STALLED WHILE STOPPING WITH THE CLUTCH DEPRESSED DURING SHIFTING TO NEUTRAL, WITH NO WARNING SIGNS OR ERRORS.
Corrective Action:
I HAVE BOUGHT THE NEW 6 SPEED MANUAL GTI THIS WEEK AND PUT 150 MILES ON IT SO FAR. ONLY 4 DAYS AFTER PURCHASE, THE CAR STALLED WHILE STOPPING WITH THE CLUTCH DEPRESSED DURING SHIFTING TO NEUTRAL, WITH NO WARNING SIGNS OR ERRORS.
Additional Notes:
I HAVE BOUGHT THE NEW 6 SPEED MANUAL GTI THIS WEEK AND PUT 150 MILES ON IT SO FAR. ONLY 4 DAYS AFTER PURCHASE, THE CAR STALLED WHILE STOPPING WITH THE CLUTCH DEPRESSED DURING SHIFTING TO NEUTRAL, WITH NO WARNING SIGNS OR ERRORS.
Mfg Campaign: 11366189
Recall Date: Oct 24, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THIS ONLY HAPPENS WHEN THE CLUTCH IS FULLY IN AND THROTTLE IS NOT ENGAGED (COASTING DOWN HILLS, STOP SIGNS) THE ENGINE SHUTS OFF BUT ALL OF THE ELECTRONICS STAY ON. I LOSE POWER STEERING/THROTTLE AND RPMS ARE 0. NONE OF THE ENGINE LIGHTS COME ON LIKE THE CAR STALLED. WHEN THE CAR TURNS BACK ON, IT SEEMS TO STRUGGLE/STUTTER. SEVERAL OF THE TIMES I HAVE ATTEMPTED TO RESTART IT, IT TOOK A TRY OR TWO TO CRANK AND ME ADDING SOME THROTTLE. I RAN MY CODE READER SEVERAL TIMES WHEN THIS HAPPENED AND NO ACTUAL CODES HAVE BEEN TRIPPED AND NO CHECK ENGINE LIGHT ON IF I CONTINUALLY ADD SOME THROTTLE AND REV THE ENGINE WHILE AT A STOP WITH THE CLUTCH IN THE ISSUE DOES NOT HAPPEN IT HASN'T HAPPENED WHILE THE ENGINE OR THE OUTDOOR TEMPERATURE WAS COLD. ONLY AFTER THE CAR HAS BEEN PARKED OUTSIDE IN THE FALL NOT QUITE WARM IN THE MIDWEST US AND AGAIN ONLY AFTER I HAD BEEN DRIVING FOR 10 MINUTES OR SO AND THE ENGINE WAS TOTALLY WARMED UP.
Corrective Action:
THIS ONLY HAPPENS WHEN THE CLUTCH IS FULLY IN AND THROTTLE IS NOT ENGAGED (COASTING DOWN HILLS, STOP SIGNS) THE ENGINE SHUTS OFF BUT ALL OF THE ELECTRONICS STAY ON. I LOSE POWER STEERING/THROTTLE AND RPMS ARE 0. NONE OF THE ENGINE LIGHTS COME ON LIKE THE CAR STALLED. WHEN THE CAR TURNS BACK ON, IT SEEMS TO STRUGGLE/STUTTER. SEVERAL OF THE TIMES I HAVE ATTEMPTED TO RESTART IT, IT TOOK A TRY OR TWO TO CRANK AND ME ADDING SOME THROTTLE. I RAN MY CODE READER SEVERAL TIMES WHEN THIS HAPPENED AND NO ACTUAL CODES HAVE BEEN TRIPPED AND NO CHECK ENGINE LIGHT ON IF I CONTINUALLY ADD SOME THROTTLE AND REV THE ENGINE WHILE AT A STOP WITH THE CLUTCH IN THE ISSUE DOES NOT HAPPEN IT HASN'T HAPPENED WHILE THE ENGINE OR THE OUTDOOR TEMPERATURE WAS COLD. ONLY AFTER THE CAR HAS BEEN PARKED OUTSIDE IN THE FALL NOT QUITE WARM IN THE MIDWEST US AND AGAIN ONLY AFTER I HAD BEEN DRIVING FOR 10 MINUTES OR SO AND THE ENGINE WAS TOTALLY WARMED UP.
Additional Notes:
THIS ONLY HAPPENS WHEN THE CLUTCH IS FULLY IN AND THROTTLE IS NOT ENGAGED (COASTING DOWN HILLS, STOP SIGNS) THE ENGINE SHUTS OFF BUT ALL OF THE ELECTRONICS STAY ON. I LOSE POWER STEERING/THROTTLE AND RPMS ARE 0. NONE OF THE ENGINE LIGHTS COME ON LIKE THE CAR STALLED. WHEN THE CAR TURNS BACK ON, IT SEEMS TO STRUGGLE/STUTTER. SEVERAL OF THE TIMES I HAVE ATTEMPTED TO RESTART IT, IT TOOK A TRY OR TWO TO CRANK AND ME ADDING SOME THROTTLE. I RAN MY CODE READER SEVERAL TIMES WHEN THIS HAPPENED AND NO ACTUAL CODES HAVE BEEN TRIPPED AND NO CHECK ENGINE LIGHT ON IF I CONTINUALLY ADD SOME THROTTLE AND REV THE ENGINE WHILE AT A STOP WITH THE CLUTCH IN THE ISSUE DOES NOT HAPPEN IT HASN'T HAPPENED WHILE THE ENGINE OR THE OUTDOOR TEMPERATURE WAS COLD. ONLY AFTER THE CAR HAS BEEN PARKED OUTSIDE IN THE FALL NOT QUITE WARM IN THE MIDWEST US AND AGAIN ONLY AFTER I HAD BEEN DRIVING FOR 10 MINUTES OR SO AND THE ENGINE WAS TOTALLY WARMED UP.
Mfg Campaign: 11363114
Recall Date: Oct 6, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I BEGAN EXPERIENCING THE ENGINE STALL FROM THE DAY I PURCHASED THE VEHICLE. THE ENGINE KEEPS STALLING AS I COME TO A STOP. IT HAPPENS WITH THE CLUTCH PEDAL FULLY DEPRESSED. IT HAPPENS WITHOUT ANY WARNING. THERE IS NO CHECK ENGINE LIGHT OR OTHER WARNINGS. WHEN I ATTEMPT TO RESTART THE ENGINE, I SOMETIMES HAVE TO PRESS THE ENGINE START BUTTON MULTIPLE TIMES UNTIL I GET A RESPONSE. WHEN THE ENGINE DOES RESTART, THE IDLE SOMETIMES FLUCTUATES AND SHUTS OFF. IT HAPPENS WHETHER I'M DRIVING ON A LOCAL STREET OR A HIGHWAY.
Corrective Action:
I BEGAN EXPERIENCING THE ENGINE STALL FROM THE DAY I PURCHASED THE VEHICLE. THE ENGINE KEEPS STALLING AS I COME TO A STOP. IT HAPPENS WITH THE CLUTCH PEDAL FULLY DEPRESSED. IT HAPPENS WITHOUT ANY WARNING. THERE IS NO CHECK ENGINE LIGHT OR OTHER WARNINGS. WHEN I ATTEMPT TO RESTART THE ENGINE, I SOMETIMES HAVE TO PRESS THE ENGINE START BUTTON MULTIPLE TIMES UNTIL I GET A RESPONSE. WHEN THE ENGINE DOES RESTART, THE IDLE SOMETIMES FLUCTUATES AND SHUTS OFF. IT HAPPENS WHETHER I'M DRIVING ON A LOCAL STREET OR A HIGHWAY.
Additional Notes:
I BEGAN EXPERIENCING THE ENGINE STALL FROM THE DAY I PURCHASED THE VEHICLE. THE ENGINE KEEPS STALLING AS I COME TO A STOP. IT HAPPENS WITH THE CLUTCH PEDAL FULLY DEPRESSED. IT HAPPENS WITHOUT ANY WARNING. THERE IS NO CHECK ENGINE LIGHT OR OTHER WARNINGS. WHEN I ATTEMPT TO RESTART THE ENGINE, I SOMETIMES HAVE TO PRESS THE ENGINE START BUTTON MULTIPLE TIMES UNTIL I GET A RESPONSE. WHEN THE ENGINE DOES RESTART, THE IDLE SOMETIMES FLUCTUATES AND SHUTS OFF. IT HAPPENS WHETHER I'M DRIVING ON A LOCAL STREET OR A HIGHWAY.
Mfg Campaign: 11342615
Recall Date: Jul 31, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE ENGINE SUDDENLY STALLED WITH THE CLUTCH PEDAL FULLY DEPRESSED AS I CAME TO A STOP FROM A SLOW SPEED. THEN, AS I TRIED TO RESTART THE ENGINE WITH THE CLUTCH PEDAL FULLY DEPRESSED, THE ENGINE STARTED WITH A VERY UNSTEADY IDLE AND STALLED AGAIN. I REPEATED THIS PROCESS FOUR TIMES, AND THEN THE FIFTH TIME, APPLIED THE GAS PEDAL DURING THE UNSTEADY IDLE, AND THE CAR WAS ABLE TO RUN AGAIN. THIS ENTIRE PROCESS DID NOT CAUSE A CHECK ENGINE LIGHT, AND I HAVE NOT BEEN ABLE TO REPRODUCE THE ISSUE.
Corrective Action:
THE ENGINE SUDDENLY STALLED WITH THE CLUTCH PEDAL FULLY DEPRESSED AS I CAME TO A STOP FROM A SLOW SPEED. THEN, AS I TRIED TO RESTART THE ENGINE WITH THE CLUTCH PEDAL FULLY DEPRESSED, THE ENGINE STARTED WITH A VERY UNSTEADY IDLE AND STALLED AGAIN. I REPEATED THIS PROCESS FOUR TIMES, AND THEN THE FIFTH TIME, APPLIED THE GAS PEDAL DURING THE UNSTEADY IDLE, AND THE CAR WAS ABLE TO RUN AGAIN. THIS ENTIRE PROCESS DID NOT CAUSE A CHECK ENGINE LIGHT, AND I HAVE NOT BEEN ABLE TO REPRODUCE THE ISSUE.
Additional Notes:
THE ENGINE SUDDENLY STALLED WITH THE CLUTCH PEDAL FULLY DEPRESSED AS I CAME TO A STOP FROM A SLOW SPEED. THEN, AS I TRIED TO RESTART THE ENGINE WITH THE CLUTCH PEDAL FULLY DEPRESSED, THE ENGINE STARTED WITH A VERY UNSTEADY IDLE AND STALLED AGAIN. I REPEATED THIS PROCESS FOUR TIMES, AND THEN THE FIFTH TIME, APPLIED THE GAS PEDAL DURING THE UNSTEADY IDLE, AND THE CAR WAS ABLE TO RUN AGAIN. THIS ENTIRE PROCESS DID NOT CAUSE A CHECK ENGINE LIGHT, AND I HAVE NOT BEEN ABLE TO REPRODUCE THE ISSUE.
Mfg Campaign: 11341564
Recall Date: Jul 26, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THE ENGINE SUDDENLY STALLED WITH THE CLUTCH PEDAL FULLY DEPRESSED AS I CAME TO A STOP FROM A SLOW SPEED. THEN, AS I TRIED TO RESTART THE ENGINE WITH THE CLUTCH PEDAL FULLY DEPRESSED, THE ENGINE STARTED WITH A VERY UNSTEADY IDLE AND STALLED AGAIN. I REPEATED THIS PROCESS FOUR TIMES, AND THEN THE FIFTH TIME, APPLIED THE GAS PEDAL DURING THE UNSTEADY IDLE, AND THE CAR WAS ABLE TO RUN AGAIN. THIS ENTIRE PROCESS DID NOT CAUSE A CHECK ENGINE LIGHT, AND I HAVE NOT BEEN ABLE TO REPRODUCE THE ISSUE.
Corrective Action:
THE ENGINE SUDDENLY STALLED WITH THE CLUTCH PEDAL FULLY DEPRESSED AS I CAME TO A STOP FROM A SLOW SPEED. THEN, AS I TRIED TO RESTART THE ENGINE WITH THE CLUTCH PEDAL FULLY DEPRESSED, THE ENGINE STARTED WITH A VERY UNSTEADY IDLE AND STALLED AGAIN. I REPEATED THIS PROCESS FOUR TIMES, AND THEN THE FIFTH TIME, APPLIED THE GAS PEDAL DURING THE UNSTEADY IDLE, AND THE CAR WAS ABLE TO RUN AGAIN. THIS ENTIRE PROCESS DID NOT CAUSE A CHECK ENGINE LIGHT, AND I HAVE NOT BEEN ABLE TO REPRODUCE THE ISSUE.
Additional Notes:
THE ENGINE SUDDENLY STALLED WITH THE CLUTCH PEDAL FULLY DEPRESSED AS I CAME TO A STOP FROM A SLOW SPEED. THEN, AS I TRIED TO RESTART THE ENGINE WITH THE CLUTCH PEDAL FULLY DEPRESSED, THE ENGINE STARTED WITH A VERY UNSTEADY IDLE AND STALLED AGAIN. I REPEATED THIS PROCESS FOUR TIMES, AND THEN THE FIFTH TIME, APPLIED THE GAS PEDAL DURING THE UNSTEADY IDLE, AND THE CAR WAS ABLE TO RUN AGAIN. THIS ENTIRE PROCESS DID NOT CAUSE A CHECK ENGINE LIGHT, AND I HAVE NOT BEEN ABLE TO REPRODUCE THE ISSUE.
Mfg Campaign: 11341564
Recall Date: Jul 26, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I WAS DRIVING ON THE FREEWAY GOING APPROXIMATELY 65 MPH. IT WAS A CLEAR DAY (ABOUT 70 DEGREES F), VERY LIGHT TRAFFIC, NO OTHER CARS WERE IN MY IMMEDIATE VICINITY. I WAS NOT DRIVING UNDER ANY OVERPASS NOR DID I SEE OR HEAR ANY ROCKS HIT MY CAR. OUT OF NOWHERE, I HEARD A VERY LOUD POP WHICH SOUNDED LIKE A GUNSHOT. I LOOKED UP AND MY SUNROOF WAS COMPLETELY SHATTERED UPWARDS AND SOME SMALL SHARDS OF GLASS FELL ONTO MY PASSENGER SEAT, MY CONSOLE, AND ME. I WAS ABLE TO MAINTAIN CONTROL OF MY CAR ALTHOUGH IT WAS VERY ALARMING TO HAVE THIS HAPPEN WHILE DRIVING ON THE FREEWAY AND I HAD TO SLOW DOWN TO REALIZE WHAT HAD JUST HAPPENED.
Corrective Action:
I WAS DRIVING ON THE FREEWAY GOING APPROXIMATELY 65 MPH. IT WAS A CLEAR DAY (ABOUT 70 DEGREES F), VERY LIGHT TRAFFIC, NO OTHER CARS WERE IN MY IMMEDIATE VICINITY. I WAS NOT DRIVING UNDER ANY OVERPASS NOR DID I SEE OR HEAR ANY ROCKS HIT MY CAR. OUT OF NOWHERE, I HEARD A VERY LOUD POP WHICH SOUNDED LIKE A GUNSHOT. I LOOKED UP AND MY SUNROOF WAS COMPLETELY SHATTERED UPWARDS AND SOME SMALL SHARDS OF GLASS FELL ONTO MY PASSENGER SEAT, MY CONSOLE, AND ME. I WAS ABLE TO MAINTAIN CONTROL OF MY CAR ALTHOUGH IT WAS VERY ALARMING TO HAVE THIS HAPPEN WHILE DRIVING ON THE FREEWAY AND I HAD TO SLOW DOWN TO REALIZE WHAT HAD JUST HAPPENED.
Additional Notes:
I WAS DRIVING ON THE FREEWAY GOING APPROXIMATELY 65 MPH. IT WAS A CLEAR DAY (ABOUT 70 DEGREES F), VERY LIGHT TRAFFIC, NO OTHER CARS WERE IN MY IMMEDIATE VICINITY. I WAS NOT DRIVING UNDER ANY OVERPASS NOR DID I SEE OR HEAR ANY ROCKS HIT MY CAR. OUT OF NOWHERE, I HEARD A VERY LOUD POP WHICH SOUNDED LIKE A GUNSHOT. I LOOKED UP AND MY SUNROOF WAS COMPLETELY SHATTERED UPWARDS AND SOME SMALL SHARDS OF GLASS FELL ONTO MY PASSENGER SEAT, MY CONSOLE, AND ME. I WAS ABLE TO MAINTAIN CONTROL OF MY CAR ALTHOUGH IT WAS VERY ALARMING TO HAVE THIS HAPPEN WHILE DRIVING ON THE FREEWAY AND I HAD TO SLOW DOWN TO REALIZE WHAT HAD JUST HAPPENED.
Mfg Campaign: 11319399
Recall Date: Mar 26, 2020
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury