Complaints & Recalls
Consumer Complaints
3 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE KEY PERIODICALLY GET STUCK IN THE IGNITION OR THE IGNITION WILL NOT TURN. SOME TIMES WIGGLING THE IGNITION, STEERING WHEEL, SHIFT SELECTOR, PRESSING ON THE BREAK OR ROCKING THE CAR IS NECESSARY.
Corrective Action:
THE KEY PERIODICALLY GET STUCK IN THE IGNITION OR THE IGNITION WILL NOT TURN. SOME TIMES WIGGLING THE IGNITION, STEERING WHEEL, SHIFT SELECTOR, PRESSING ON THE BREAK OR ROCKING THE CAR IS NECESSARY.
Additional Notes:
THE KEY PERIODICALLY GET STUCK IN THE IGNITION OR THE IGNITION WILL NOT TURN. SOME TIMES WIGGLING THE IGNITION, STEERING WHEEL, SHIFT SELECTOR, PRESSING ON THE BREAK OR ROCKING THE CAR IS NECESSARY.
Mfg Campaign: 11184590
Recall Date: Mar 6, 2019
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
THE KEY PERIODICALLY GET STUCK IN THE IGNITION OR THE IGNITION WILL NOT TURN. SOME TIMES WIGGLING THE IGNITION, STEERING WHEEL, SHIFT SELECTOR, PRESSING ON THE BREAK OR ROCKING THE CAR IS NECESSARY.
Corrective Action:
THE KEY PERIODICALLY GET STUCK IN THE IGNITION OR THE IGNITION WILL NOT TURN. SOME TIMES WIGGLING THE IGNITION, STEERING WHEEL, SHIFT SELECTOR, PRESSING ON THE BREAK OR ROCKING THE CAR IS NECESSARY.
Additional Notes:
THE KEY PERIODICALLY GET STUCK IN THE IGNITION OR THE IGNITION WILL NOT TURN. SOME TIMES WIGGLING THE IGNITION, STEERING WHEEL, SHIFT SELECTOR, PRESSING ON THE BREAK OR ROCKING THE CAR IS NECESSARY.
Mfg Campaign: 11184590
Recall Date: Mar 6, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA GLI. WHILE DRIVING 25 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER (LASH VOLKSWAGEN OF WHITE PLAINS, 376 TARRYTOWN RD, WHITE PLAINS, NY 10607) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING BELT CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-822-8987 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THEY WOULD REVIEW ALL THE INVOICES. AFTER THE INVOICE REVIEW WAS COMPLETED, THE MANUFACTURER DENIED THE REQUEST BECAUSE THERE WAS NO VIN IN ANY OF THE INVOICES. THE CONTACT WAS INFORMED THAT SHE WOULD NEED TO PAY FOR THE REPAIR. CASE NUMBER: 171734952 WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA GLI. WHILE DRIVING 25 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER (LASH VOLKSWAGEN OF WHITE PLAINS, 376 TARRYTOWN RD, WHITE PLAINS, NY 10607) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING BELT CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-822-8987 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THEY WOULD REVIEW ALL THE INVOICES. AFTER THE INVOICE REVIEW WAS COMPLETED, THE MANUFACTURER DENIED THE REQUEST BECAUSE THERE WAS NO VIN IN ANY OF THE INVOICES. THE CONTACT WAS INFORMED THAT SHE WOULD NEED TO PAY FOR THE REPAIR. CASE NUMBER: 171734952 WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA GLI. WHILE DRIVING 25 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER (LASH VOLKSWAGEN OF WHITE PLAINS, 376 TARRYTOWN RD, WHITE PLAINS, NY 10607) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING BELT CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-822-8987 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THEY WOULD REVIEW ALL THE INVOICES. AFTER THE INVOICE REVIEW WAS COMPLETED, THE MANUFACTURER DENIED THE REQUEST BECAUSE THERE WAS NO VIN IN ANY OF THE INVOICES. THE CONTACT WAS INFORMED THAT SHE WOULD NEED TO PAY FOR THE REPAIR. CASE NUMBER: 171734952 WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.
Mfg Campaign: 11048853
Recall Date: Nov 28, 2017
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