Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Car Usa Llc
Safety Issue:
Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R39917
Recall Date: Nov 13, 2018
Consumer Complaints
13 ComplaintsVolvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
During the rainy season, moisture found its way inside the right passenger real tail light, causing a “brake malfunction” error on the dash and deactivating the passenger rear brake light. After the moisture dries, the light comes back on but is intermittent. The light continues to malfunction during rainfall. This is a huge safety concern as there is no way to reset the system to turn on the brake light, unless the moisture dries.
Corrective Action:
During the rainy season, moisture found its way inside the right passenger real tail light, causing a “brake malfunction” error on the dash and deactivating the passenger rear brake light. After the moisture dries, the light comes back on but is intermittent. The light continues to malfunction during rainfall. This is a huge safety concern as there is no way to reset the system to turn on the brake light, unless the moisture dries.
Additional Notes:
During the rainy season, moisture found its way inside the right passenger real tail light, causing a “brake malfunction” error on the dash and deactivating the passenger rear brake light. After the moisture dries, the light comes back on but is intermittent. The light continues to malfunction during rainfall. This is a huge safety concern as there is no way to reset the system to turn on the brake light, unless the moisture dries.
Mfg Campaign: 11669331
Recall Date: Jun 25, 2025
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
During the rainy season, moisture found its way inside the right passenger real tail light, causing a “brake malfunction” error on the dash and deactivating the passenger rear brake light. After the moisture dries, the light comes back on but is intermittent. The light continues to malfunction during rainfall. This is a huge safety concern as there is no way to reset the system to turn on the brake light, unless the moisture dries.
Corrective Action:
During the rainy season, moisture found its way inside the right passenger real tail light, causing a “brake malfunction” error on the dash and deactivating the passenger rear brake light. After the moisture dries, the light comes back on but is intermittent. The light continues to malfunction during rainfall. This is a huge safety concern as there is no way to reset the system to turn on the brake light, unless the moisture dries.
Additional Notes:
During the rainy season, moisture found its way inside the right passenger real tail light, causing a “brake malfunction” error on the dash and deactivating the passenger rear brake light. After the moisture dries, the light comes back on but is intermittent. The light continues to malfunction during rainfall. This is a huge safety concern as there is no way to reset the system to turn on the brake light, unless the moisture dries.
Mfg Campaign: 11669331
Recall Date: Jun 25, 2025
Volvo Car Usa, Llc
Defect Description:
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Potential Consequences:
Automatic tailgate door, which was open for loading, randomly came down and struck me in the head. Door did not retract on contact but continued downward. No one was in vehicle. Neither keyfob or button were touched. I'm on blood thinners, this was a dangerous head injury. Could be extremely dangerous for children. This is second time this happened, but previously the door didnt hit me, I jumped back. This time, I was leaning in to load items. Again, I was just placing items in back. I was alone. Purse was in cart. There was no way any button on car or fob was pushed to close door. It closed on its own. Very dangerous!
Corrective Action:
Automatic tailgate door, which was open for loading, randomly came down and struck me in the head. Door did not retract on contact but continued downward. No one was in vehicle. Neither keyfob or button were touched. I'm on blood thinners, this was a dangerous head injury. Could be extremely dangerous for children. This is second time this happened, but previously the door didnt hit me, I jumped back. This time, I was leaning in to load items. Again, I was just placing items in back. I was alone. Purse was in cart. There was no way any button on car or fob was pushed to close door. It closed on its own. Very dangerous!
Additional Notes:
Automatic tailgate door, which was open for loading, randomly came down and struck me in the head. Door did not retract on contact but continued downward. No one was in vehicle. Neither keyfob or button were touched. I'm on blood thinners, this was a dangerous head injury. Could be extremely dangerous for children. This is second time this happened, but previously the door didnt hit me, I jumped back. This time, I was leaning in to load items. Again, I was just placing items in back. I was alone. Purse was in cart. There was no way any button on car or fob was pushed to close door. It closed on its own. Very dangerous!
Mfg Campaign: 11655459
Recall Date: Apr 18, 2025
Volvo Car Usa, Llc
Defect Description:
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
Potential Consequences:
Automatic tailgate door, which was open for loading, randomly came down and struck me in the head. Door did not retract on contact but continued downward. No one was in vehicle. Neither keyfob or button were touched. I'm on blood thinners, this was a dangerous head injury. Could be extremely dangerous for children. This is second time this happened, but previously the door didnt hit me, I jumped back. This time, I was leaning in to load items. Again, I was just placing items in back. I was alone. Purse was in cart. There was no way any button on car or fob was pushed to close door. It closed on its own. Very dangerous!
Corrective Action:
Automatic tailgate door, which was open for loading, randomly came down and struck me in the head. Door did not retract on contact but continued downward. No one was in vehicle. Neither keyfob or button were touched. I'm on blood thinners, this was a dangerous head injury. Could be extremely dangerous for children. This is second time this happened, but previously the door didnt hit me, I jumped back. This time, I was leaning in to load items. Again, I was just placing items in back. I was alone. Purse was in cart. There was no way any button on car or fob was pushed to close door. It closed on its own. Very dangerous!
Additional Notes:
Automatic tailgate door, which was open for loading, randomly came down and struck me in the head. Door did not retract on contact but continued downward. No one was in vehicle. Neither keyfob or button were touched. I'm on blood thinners, this was a dangerous head injury. Could be extremely dangerous for children. This is second time this happened, but previously the door didnt hit me, I jumped back. This time, I was leaning in to load items. Again, I was just placing items in back. I was alone. Purse was in cart. There was no way any button on car or fob was pushed to close door. It closed on its own. Very dangerous!
Mfg Campaign: 11655459
Recall Date: Apr 18, 2025
Volvo Car Usa, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
When it rains, I receive a warning that the rear position lights are failed. The left tail light stops working and I'm without a signal and brake lamp. This issue resolved its self when it's had time to dry, usually within two to three days.
Corrective Action:
When it rains, I receive a warning that the rear position lights are failed. The left tail light stops working and I'm without a signal and brake lamp. This issue resolved its self when it's had time to dry, usually within two to three days.
Additional Notes:
When it rains, I receive a warning that the rear position lights are failed. The left tail light stops working and I'm without a signal and brake lamp. This issue resolved its self when it's had time to dry, usually within two to three days.
Mfg Campaign: 11651761
Recall Date: Mar 31, 2025
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When it rains, I receive a warning that the rear position lights are failed. The left tail light stops working and I'm without a signal and brake lamp. This issue resolved its self when it's had time to dry, usually within two to three days.
Corrective Action:
When it rains, I receive a warning that the rear position lights are failed. The left tail light stops working and I'm without a signal and brake lamp. This issue resolved its self when it's had time to dry, usually within two to three days.
Additional Notes:
When it rains, I receive a warning that the rear position lights are failed. The left tail light stops working and I'm without a signal and brake lamp. This issue resolved its self when it's had time to dry, usually within two to three days.
Mfg Campaign: 11651761
Recall Date: Mar 31, 2025
Volvo Car Usa, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
When it rains, I receive a warning that the rear position lights are failed. The left tail light stops working and I'm without a signal and brake lamp. This issue resolved its self when it's had time to dry, usually within two to three days.
Corrective Action:
When it rains, I receive a warning that the rear position lights are failed. The left tail light stops working and I'm without a signal and brake lamp. This issue resolved its self when it's had time to dry, usually within two to three days.
Additional Notes:
When it rains, I receive a warning that the rear position lights are failed. The left tail light stops working and I'm without a signal and brake lamp. This issue resolved its self when it's had time to dry, usually within two to three days.
Mfg Campaign: 11651761
Recall Date: Mar 31, 2025
Volvo Car Usa, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Rear Position Light Malfunction on my 2018 Volvo V90 CC. The winter finally came yesterday and it rained the whole night. After I started the car in the following morning and drove for around 2 minutes, the warning popped up. I found out the rear position light of the whole left side doesn’t work, included the position light on the tailgate. But so far, every light works well except the position light. I tried to restarted the car, the warning didn’t pop up and the left position light worked for a while like 1 minute, then the warning came out again and the position light was back to off. So right now it’s so risky to drive at night or on bad weathers because other cars follows me can only see one side of the position light, makes them hard to see my whole rear part. I may need to take the car to the dealer soon.
Corrective Action:
Rear Position Light Malfunction on my 2018 Volvo V90 CC. The winter finally came yesterday and it rained the whole night. After I started the car in the following morning and drove for around 2 minutes, the warning popped up. I found out the rear position light of the whole left side doesn’t work, included the position light on the tailgate. But so far, every light works well except the position light. I tried to restarted the car, the warning didn’t pop up and the left position light worked for a while like 1 minute, then the warning came out again and the position light was back to off. So right now it’s so risky to drive at night or on bad weathers because other cars follows me can only see one side of the position light, makes them hard to see my whole rear part. I may need to take the car to the dealer soon.
Additional Notes:
Rear Position Light Malfunction on my 2018 Volvo V90 CC. The winter finally came yesterday and it rained the whole night. After I started the car in the following morning and drove for around 2 minutes, the warning popped up. I found out the rear position light of the whole left side doesn’t work, included the position light on the tailgate. But so far, every light works well except the position light. I tried to restarted the car, the warning didn’t pop up and the left position light worked for a while like 1 minute, then the warning came out again and the position light was back to off. So right now it’s so risky to drive at night or on bad weathers because other cars follows me can only see one side of the position light, makes them hard to see my whole rear part. I may need to take the car to the dealer soon.
Mfg Campaign: 11628012
Recall Date: Nov 30, 2024
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1. When my tailgate is open on multiple (more than 8?9? 10 times out of nowhere it will start to come down without my prompting It has hit me on my shoulder multiple times and I jump out of the way while it continues to shut. Most recently, it came down quick and hit my head. Luckily I got out of the way. Yet it wasn't fast enough because this time the tailgate hit it hard giving me a headache and then bothered my neck later. I have gone to Volvo and they say nothing is wrong with it. They say that is the feature of swinging you foot under the bumper and I know that. I didn't do that though. I never let my grand-kids sit in the back "tailgating after skiing" because of the potential danger of it coming down. It doesn't get triggered to stop or go up but rather continues its descent. Super dangerous. Perhaps it needs a new sensor? Many times I think I should sell this car and see about something safer. Which is a wild idea considering Volvo is supposed to be quite safe. I had an old model xc70 wagon LOVED it. The tailgate was wide and perfect for sitting with the tailgate up after a hard day of skiing. I have never been able to do this with is newer design that has a tailgate which is unpredictable. Please advise. Thank you. 2. The blind spot on the drivers side hasn't worked. On the passenger's side it works fine. When asked approximate dates? well multiple times-frequently but I will say the most recent was July 3, 2024 for the tailgate I was the only hurt. Monday July 8th, 2024 I will see a chiropractor for my neck. As for the faulty blind spot warning? That happens most days, everyday. Thankfully I am a defensive driver and have yet to have an accident as a result of that.
Corrective Action:
1. When my tailgate is open on multiple (more than 8?9? 10 times out of nowhere it will start to come down without my prompting It has hit me on my shoulder multiple times and I jump out of the way while it continues to shut. Most recently, it came down quick and hit my head. Luckily I got out of the way. Yet it wasn't fast enough because this time the tailgate hit it hard giving me a headache and then bothered my neck later. I have gone to Volvo and they say nothing is wrong with it. They say that is the feature of swinging you foot under the bumper and I know that. I didn't do that though. I never let my grand-kids sit in the back "tailgating after skiing" because of the potential danger of it coming down. It doesn't get triggered to stop or go up but rather continues its descent. Super dangerous. Perhaps it needs a new sensor? Many times I think I should sell this car and see about something safer. Which is a wild idea considering Volvo is supposed to be quite safe. I had an old model xc70 wagon LOVED it. The tailgate was wide and perfect for sitting with the tailgate up after a hard day of skiing. I have never been able to do this with is newer design that has a tailgate which is unpredictable. Please advise. Thank you. 2. The blind spot on the drivers side hasn't worked. On the passenger's side it works fine. When asked approximate dates? well multiple times-frequently but I will say the most recent was July 3, 2024 for the tailgate I was the only hurt. Monday July 8th, 2024 I will see a chiropractor for my neck. As for the faulty blind spot warning? That happens most days, everyday. Thankfully I am a defensive driver and have yet to have an accident as a result of that.
Additional Notes:
1. When my tailgate is open on multiple (more than 8?9? 10 times out of nowhere it will start to come down without my prompting It has hit me on my shoulder multiple times and I jump out of the way while it continues to shut. Most recently, it came down quick and hit my head. Luckily I got out of the way. Yet it wasn't fast enough because this time the tailgate hit it hard giving me a headache and then bothered my neck later. I have gone to Volvo and they say nothing is wrong with it. They say that is the feature of swinging you foot under the bumper and I know that. I didn't do that though. I never let my grand-kids sit in the back "tailgating after skiing" because of the potential danger of it coming down. It doesn't get triggered to stop or go up but rather continues its descent. Super dangerous. Perhaps it needs a new sensor? Many times I think I should sell this car and see about something safer. Which is a wild idea considering Volvo is supposed to be quite safe. I had an old model xc70 wagon LOVED it. The tailgate was wide and perfect for sitting with the tailgate up after a hard day of skiing. I have never been able to do this with is newer design that has a tailgate which is unpredictable. Please advise. Thank you. 2. The blind spot on the drivers side hasn't worked. On the passenger's side it works fine. When asked approximate dates? well multiple times-frequently but I will say the most recent was July 3, 2024 for the tailgate I was the only hurt. Monday July 8th, 2024 I will see a chiropractor for my neck. As for the faulty blind spot warning? That happens most days, everyday. Thankfully I am a defensive driver and have yet to have an accident as a result of that.
Mfg Campaign: 11599915
Recall Date: Jul 8, 2024
Volvo Car Usa, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
1. When my tailgate is open on multiple (more than 8?9? 10 times out of nowhere it will start to come down without my prompting It has hit me on my shoulder multiple times and I jump out of the way while it continues to shut. Most recently, it came down quick and hit my head. Luckily I got out of the way. Yet it wasn't fast enough because this time the tailgate hit it hard giving me a headache and then bothered my neck later. I have gone to Volvo and they say nothing is wrong with it. They say that is the feature of swinging you foot under the bumper and I know that. I didn't do that though. I never let my grand-kids sit in the back "tailgating after skiing" because of the potential danger of it coming down. It doesn't get triggered to stop or go up but rather continues its descent. Super dangerous. Perhaps it needs a new sensor? Many times I think I should sell this car and see about something safer. Which is a wild idea considering Volvo is supposed to be quite safe. I had an old model xc70 wagon LOVED it. The tailgate was wide and perfect for sitting with the tailgate up after a hard day of skiing. I have never been able to do this with is newer design that has a tailgate which is unpredictable. Please advise. Thank you. 2. The blind spot on the drivers side hasn't worked. On the passenger's side it works fine. When asked approximate dates? well multiple times-frequently but I will say the most recent was July 3, 2024 for the tailgate I was the only hurt. Monday July 8th, 2024 I will see a chiropractor for my neck. As for the faulty blind spot warning? That happens most days, everyday. Thankfully I am a defensive driver and have yet to have an accident as a result of that.
Corrective Action:
1. When my tailgate is open on multiple (more than 8?9? 10 times out of nowhere it will start to come down without my prompting It has hit me on my shoulder multiple times and I jump out of the way while it continues to shut. Most recently, it came down quick and hit my head. Luckily I got out of the way. Yet it wasn't fast enough because this time the tailgate hit it hard giving me a headache and then bothered my neck later. I have gone to Volvo and they say nothing is wrong with it. They say that is the feature of swinging you foot under the bumper and I know that. I didn't do that though. I never let my grand-kids sit in the back "tailgating after skiing" because of the potential danger of it coming down. It doesn't get triggered to stop or go up but rather continues its descent. Super dangerous. Perhaps it needs a new sensor? Many times I think I should sell this car and see about something safer. Which is a wild idea considering Volvo is supposed to be quite safe. I had an old model xc70 wagon LOVED it. The tailgate was wide and perfect for sitting with the tailgate up after a hard day of skiing. I have never been able to do this with is newer design that has a tailgate which is unpredictable. Please advise. Thank you. 2. The blind spot on the drivers side hasn't worked. On the passenger's side it works fine. When asked approximate dates? well multiple times-frequently but I will say the most recent was July 3, 2024 for the tailgate I was the only hurt. Monday July 8th, 2024 I will see a chiropractor for my neck. As for the faulty blind spot warning? That happens most days, everyday. Thankfully I am a defensive driver and have yet to have an accident as a result of that.
Additional Notes:
1. When my tailgate is open on multiple (more than 8?9? 10 times out of nowhere it will start to come down without my prompting It has hit me on my shoulder multiple times and I jump out of the way while it continues to shut. Most recently, it came down quick and hit my head. Luckily I got out of the way. Yet it wasn't fast enough because this time the tailgate hit it hard giving me a headache and then bothered my neck later. I have gone to Volvo and they say nothing is wrong with it. They say that is the feature of swinging you foot under the bumper and I know that. I didn't do that though. I never let my grand-kids sit in the back "tailgating after skiing" because of the potential danger of it coming down. It doesn't get triggered to stop or go up but rather continues its descent. Super dangerous. Perhaps it needs a new sensor? Many times I think I should sell this car and see about something safer. Which is a wild idea considering Volvo is supposed to be quite safe. I had an old model xc70 wagon LOVED it. The tailgate was wide and perfect for sitting with the tailgate up after a hard day of skiing. I have never been able to do this with is newer design that has a tailgate which is unpredictable. Please advise. Thank you. 2. The blind spot on the drivers side hasn't worked. On the passenger's side it works fine. When asked approximate dates? well multiple times-frequently but I will say the most recent was July 3, 2024 for the tailgate I was the only hurt. Monday July 8th, 2024 I will see a chiropractor for my neck. As for the faulty blind spot warning? That happens most days, everyday. Thankfully I am a defensive driver and have yet to have an accident as a result of that.
Mfg Campaign: 11599915
Recall Date: Jul 8, 2024
Volvo Car Usa, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I was hit head on mostly drivers side. Car totaled. I went by ambulance to hospital. Air bags did not deploy. Contacted Vovlo. They seem indifferent
Corrective Action:
I was hit head on mostly drivers side. Car totaled. I went by ambulance to hospital. Air bags did not deploy. Contacted Vovlo. They seem indifferent
Additional Notes:
I was hit head on mostly drivers side. Car totaled. I went by ambulance to hospital. Air bags did not deploy. Contacted Vovlo. They seem indifferent
Mfg Campaign: 11503788
Recall Date: Jan 26, 2023
Volvo Car Usa, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I was hit head on mostly drivers side. Car totaled. I went by ambulance to hospital. Air bags did not deploy. Contacted Vovlo. They seem indifferent
Corrective Action:
I was hit head on mostly drivers side. Car totaled. I went by ambulance to hospital. Air bags did not deploy. Contacted Vovlo. They seem indifferent
Additional Notes:
I was hit head on mostly drivers side. Car totaled. I went by ambulance to hospital. Air bags did not deploy. Contacted Vovlo. They seem indifferent
Mfg Campaign: 11503788
Recall Date: Jan 26, 2023
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SENSUS NAVIGATION MAP GETS OVERPLAYED WITH A BLANK "WINDOW" EFFECTIVELY COVERING THE MAP, THE SYSTEM FREEZES SO NO NAVIGATION OR SENSUS RELATED INFORMATION IS AVAILABLE TO THE DRIVER. THE RECOVERY PROCESS SEEMS TO BE, STOP CAR, OPEN/CLOSE DOORS, WAIT 5-20 MINUTES, OPEN/CLOSE DOORS, RESTART CAR AND HOPEFULLY MOVE ON. THE CAR HAS BEEN TO DEALER 8+ TIMES FOR VARIOUS ATTEMPTS TO REPAIR. VOLVO NORTH AMERICA HAS BEEN INVOLVED IN AT LEAST THE LAST 3 ATTEMPTS. VOLVO NA, COMPLETELY NON-RESPONSIVE. PROBLEM USED TO BE INFREQUENT, NOW IT IS MUCH MORE REGULAR. THE CAR DID NOT GO 24 HOURS AFTER THE SYSTEM WAS REPLACED WITHOUT FAILURE. THE PROBLEM IS A SAFETY ISSUE AS YOU LOOSE NAVIGATION ASSISTANCE AT RANDOM INTERVALS SUCH AS TO OUT TO A NEW LOCATION DOWNTOWN OR ON A 3 HOUR HIGHWAY TRIP (3X) WITH LIMITED ACCESS TO PULL OVER. MANUFACTURER SEEMS UNABLE TO EITHER DIAGNOSE OR REPAIR. OTHER SYSTEM FEATURES AND CAR CONTROLS UNAVAILABLE WHILE SCREEN IN "LOCKED" UP. PROBLEM DATES BACK TO AT LEAST SUMMER 2019, PERHAPS EARLIER.
Corrective Action:
SENSUS NAVIGATION MAP GETS OVERPLAYED WITH A BLANK "WINDOW" EFFECTIVELY COVERING THE MAP, THE SYSTEM FREEZES SO NO NAVIGATION OR SENSUS RELATED INFORMATION IS AVAILABLE TO THE DRIVER. THE RECOVERY PROCESS SEEMS TO BE, STOP CAR, OPEN/CLOSE DOORS, WAIT 5-20 MINUTES, OPEN/CLOSE DOORS, RESTART CAR AND HOPEFULLY MOVE ON. THE CAR HAS BEEN TO DEALER 8+ TIMES FOR VARIOUS ATTEMPTS TO REPAIR. VOLVO NORTH AMERICA HAS BEEN INVOLVED IN AT LEAST THE LAST 3 ATTEMPTS. VOLVO NA, COMPLETELY NON-RESPONSIVE. PROBLEM USED TO BE INFREQUENT, NOW IT IS MUCH MORE REGULAR. THE CAR DID NOT GO 24 HOURS AFTER THE SYSTEM WAS REPLACED WITHOUT FAILURE. THE PROBLEM IS A SAFETY ISSUE AS YOU LOOSE NAVIGATION ASSISTANCE AT RANDOM INTERVALS SUCH AS TO OUT TO A NEW LOCATION DOWNTOWN OR ON A 3 HOUR HIGHWAY TRIP (3X) WITH LIMITED ACCESS TO PULL OVER. MANUFACTURER SEEMS UNABLE TO EITHER DIAGNOSE OR REPAIR. OTHER SYSTEM FEATURES AND CAR CONTROLS UNAVAILABLE WHILE SCREEN IN "LOCKED" UP. PROBLEM DATES BACK TO AT LEAST SUMMER 2019, PERHAPS EARLIER.
Additional Notes:
SENSUS NAVIGATION MAP GETS OVERPLAYED WITH A BLANK "WINDOW" EFFECTIVELY COVERING THE MAP, THE SYSTEM FREEZES SO NO NAVIGATION OR SENSUS RELATED INFORMATION IS AVAILABLE TO THE DRIVER. THE RECOVERY PROCESS SEEMS TO BE, STOP CAR, OPEN/CLOSE DOORS, WAIT 5-20 MINUTES, OPEN/CLOSE DOORS, RESTART CAR AND HOPEFULLY MOVE ON. THE CAR HAS BEEN TO DEALER 8+ TIMES FOR VARIOUS ATTEMPTS TO REPAIR. VOLVO NORTH AMERICA HAS BEEN INVOLVED IN AT LEAST THE LAST 3 ATTEMPTS. VOLVO NA, COMPLETELY NON-RESPONSIVE. PROBLEM USED TO BE INFREQUENT, NOW IT IS MUCH MORE REGULAR. THE CAR DID NOT GO 24 HOURS AFTER THE SYSTEM WAS REPLACED WITHOUT FAILURE. THE PROBLEM IS A SAFETY ISSUE AS YOU LOOSE NAVIGATION ASSISTANCE AT RANDOM INTERVALS SUCH AS TO OUT TO A NEW LOCATION DOWNTOWN OR ON A 3 HOUR HIGHWAY TRIP (3X) WITH LIMITED ACCESS TO PULL OVER. MANUFACTURER SEEMS UNABLE TO EITHER DIAGNOSE OR REPAIR. OTHER SYSTEM FEATURES AND CAR CONTROLS UNAVAILABLE WHILE SCREEN IN "LOCKED" UP. PROBLEM DATES BACK TO AT LEAST SUMMER 2019, PERHAPS EARLIER.
Mfg Campaign: 11306651
Recall Date: Feb 3, 2020
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