Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2020 V90, XC60, S60, V60, V60CC, S90, V90CC, S90L, and XC90 vehicles. The low-pressure fuel pump can blow a fuse and fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10100
Recall Date: Jun 2, 2021
Volvo Car Usa Llc
Safety Issue:
Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R29998
Recall Date: Mar 12, 2020
Consumer Complaints
8 ComplaintsVolvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Gaps in the sunroof seal caused water to drain from the sunroof to the interior, electrical panel, firewall panel of the car and batteries. All electrical components are damaged because of the water. My car died on a very busy road on Dec. 31, 2024. It is an extremely dangerous rd. I could not leave the vehicle because my special needs son was with me and scared to get out. The car was looked at by the Volvo dealer service manger where we bought the car in Oct., 2023 and has confirmed all damages caused by a deteriorating sunroof seal. ( 2020 model) insurance is planning to look at it but because of the water damage in the interior, the car interior needs to be stripped to check for other damage, corrosion. Warning lights came on a few seconds before the car stopped/ died so there was no time to get to a safe place. Police were on the scene and had to have the car towed out of the way of traffic.
Corrective Action:
Gaps in the sunroof seal caused water to drain from the sunroof to the interior, electrical panel, firewall panel of the car and batteries. All electrical components are damaged because of the water. My car died on a very busy road on Dec. 31, 2024. It is an extremely dangerous rd. I could not leave the vehicle because my special needs son was with me and scared to get out. The car was looked at by the Volvo dealer service manger where we bought the car in Oct., 2023 and has confirmed all damages caused by a deteriorating sunroof seal. ( 2020 model) insurance is planning to look at it but because of the water damage in the interior, the car interior needs to be stripped to check for other damage, corrosion. Warning lights came on a few seconds before the car stopped/ died so there was no time to get to a safe place. Police were on the scene and had to have the car towed out of the way of traffic.
Additional Notes:
Gaps in the sunroof seal caused water to drain from the sunroof to the interior, electrical panel, firewall panel of the car and batteries. All electrical components are damaged because of the water. My car died on a very busy road on Dec. 31, 2024. It is an extremely dangerous rd. I could not leave the vehicle because my special needs son was with me and scared to get out. The car was looked at by the Volvo dealer service manger where we bought the car in Oct., 2023 and has confirmed all damages caused by a deteriorating sunroof seal. ( 2020 model) insurance is planning to look at it but because of the water damage in the interior, the car interior needs to be stripped to check for other damage, corrosion. Warning lights came on a few seconds before the car stopped/ died so there was no time to get to a safe place. Police were on the scene and had to have the car towed out of the way of traffic.
Mfg Campaign: 11635195
Recall Date: Jan 10, 2025
Volvo Car Usa, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Gaps in the sunroof seal caused water to drain from the sunroof to the interior, electrical panel, firewall panel of the car and batteries. All electrical components are damaged because of the water. My car died on a very busy road on Dec. 31, 2024. It is an extremely dangerous rd. I could not leave the vehicle because my special needs son was with me and scared to get out. The car was looked at by the Volvo dealer service manger where we bought the car in Oct., 2023 and has confirmed all damages caused by a deteriorating sunroof seal. ( 2020 model) insurance is planning to look at it but because of the water damage in the interior, the car interior needs to be stripped to check for other damage, corrosion. Warning lights came on a few seconds before the car stopped/ died so there was no time to get to a safe place. Police were on the scene and had to have the car towed out of the way of traffic.
Corrective Action:
Gaps in the sunroof seal caused water to drain from the sunroof to the interior, electrical panel, firewall panel of the car and batteries. All electrical components are damaged because of the water. My car died on a very busy road on Dec. 31, 2024. It is an extremely dangerous rd. I could not leave the vehicle because my special needs son was with me and scared to get out. The car was looked at by the Volvo dealer service manger where we bought the car in Oct., 2023 and has confirmed all damages caused by a deteriorating sunroof seal. ( 2020 model) insurance is planning to look at it but because of the water damage in the interior, the car interior needs to be stripped to check for other damage, corrosion. Warning lights came on a few seconds before the car stopped/ died so there was no time to get to a safe place. Police were on the scene and had to have the car towed out of the way of traffic.
Additional Notes:
Gaps in the sunroof seal caused water to drain from the sunroof to the interior, electrical panel, firewall panel of the car and batteries. All electrical components are damaged because of the water. My car died on a very busy road on Dec. 31, 2024. It is an extremely dangerous rd. I could not leave the vehicle because my special needs son was with me and scared to get out. The car was looked at by the Volvo dealer service manger where we bought the car in Oct., 2023 and has confirmed all damages caused by a deteriorating sunroof seal. ( 2020 model) insurance is planning to look at it but because of the water damage in the interior, the car interior needs to be stripped to check for other damage, corrosion. Warning lights came on a few seconds before the car stopped/ died so there was no time to get to a safe place. Police were on the scene and had to have the car towed out of the way of traffic.
Mfg Campaign: 11635195
Recall Date: Jan 10, 2025
Volvo Car Usa, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Gaps in the sunroof seal caused water to drain from the sunroof to the interior, electrical panel, firewall panel of the car and batteries. All electrical components are damaged because of the water. My car died on a very busy road on Dec. 31, 2024. It is an extremely dangerous rd. I could not leave the vehicle because my special needs son was with me and scared to get out. The car was looked at by the Volvo dealer service manger where we bought the car in Oct., 2023 and has confirmed all damages caused by a deteriorating sunroof seal. ( 2020 model) insurance is planning to look at it but because of the water damage in the interior, the car interior needs to be stripped to check for other damage, corrosion. Warning lights came on a few seconds before the car stopped/ died so there was no time to get to a safe place. Police were on the scene and had to have the car towed out of the way of traffic.
Corrective Action:
Gaps in the sunroof seal caused water to drain from the sunroof to the interior, electrical panel, firewall panel of the car and batteries. All electrical components are damaged because of the water. My car died on a very busy road on Dec. 31, 2024. It is an extremely dangerous rd. I could not leave the vehicle because my special needs son was with me and scared to get out. The car was looked at by the Volvo dealer service manger where we bought the car in Oct., 2023 and has confirmed all damages caused by a deteriorating sunroof seal. ( 2020 model) insurance is planning to look at it but because of the water damage in the interior, the car interior needs to be stripped to check for other damage, corrosion. Warning lights came on a few seconds before the car stopped/ died so there was no time to get to a safe place. Police were on the scene and had to have the car towed out of the way of traffic.
Additional Notes:
Gaps in the sunroof seal caused water to drain from the sunroof to the interior, electrical panel, firewall panel of the car and batteries. All electrical components are damaged because of the water. My car died on a very busy road on Dec. 31, 2024. It is an extremely dangerous rd. I could not leave the vehicle because my special needs son was with me and scared to get out. The car was looked at by the Volvo dealer service manger where we bought the car in Oct., 2023 and has confirmed all damages caused by a deteriorating sunroof seal. ( 2020 model) insurance is planning to look at it but because of the water damage in the interior, the car interior needs to be stripped to check for other damage, corrosion. Warning lights came on a few seconds before the car stopped/ died so there was no time to get to a safe place. Police were on the scene and had to have the car towed out of the way of traffic.
Mfg Campaign: 11635195
Recall Date: Jan 10, 2025
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The center dash doesn't hold the settings and the main dash is flickering.
Corrective Action:
The center dash doesn't hold the settings and the main dash is flickering.
Additional Notes:
The center dash doesn't hold the settings and the main dash is flickering.
Mfg Campaign: 11527781
Recall Date: Jun 19, 2023
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Sunday, May 14, 2023 - 2:30pm Car reports "Brake Failure - Stop Safely" Driver does so, and-- -Parking Brake Sets -Car will not come out of Park -Engine can not be turned off -Rear lift gate cannot be opened by any means First attempt at a tow fails – parking brake locked [XXX] arrives at site at about 6:45 pm. I observe the following: -Car is running, engine cannot be turned off. -Shift lever cannot be moved out of park. -Parking brake cannot be released -Tailgate cannot be opened by any means. -Brake Warning light is on among others. -Brake Pedal has adequate pressure. After attending to parents as this is 4.5 hours at this point of VOC saying help is on the way…. I open the hood and the engine compartment fuse box per a not I found by a credible person on Swedespeed, I pull fuse #38 out and give it 3-4 minutes before replacing it. At which point: -Rear liftgate become operational. -Car will come out of park -Emergency brake releases -ABS error no longer dominates dash screen but other lights remain. SEE Attachment with various images and original details INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Sunday, May 14, 2023 - 2:30pm Car reports "Brake Failure - Stop Safely" Driver does so, and-- -Parking Brake Sets -Car will not come out of Park -Engine can not be turned off -Rear lift gate cannot be opened by any means First attempt at a tow fails – parking brake locked [XXX] arrives at site at about 6:45 pm. I observe the following: -Car is running, engine cannot be turned off. -Shift lever cannot be moved out of park. -Parking brake cannot be released -Tailgate cannot be opened by any means. -Brake Warning light is on among others. -Brake Pedal has adequate pressure. After attending to parents as this is 4.5 hours at this point of VOC saying help is on the way…. I open the hood and the engine compartment fuse box per a not I found by a credible person on Swedespeed, I pull fuse #38 out and give it 3-4 minutes before replacing it. At which point: -Rear liftgate become operational. -Car will come out of park -Emergency brake releases -ABS error no longer dominates dash screen but other lights remain. SEE Attachment with various images and original details INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Sunday, May 14, 2023 - 2:30pm Car reports "Brake Failure - Stop Safely" Driver does so, and-- -Parking Brake Sets -Car will not come out of Park -Engine can not be turned off -Rear lift gate cannot be opened by any means First attempt at a tow fails – parking brake locked [XXX] arrives at site at about 6:45 pm. I observe the following: -Car is running, engine cannot be turned off. -Shift lever cannot be moved out of park. -Parking brake cannot be released -Tailgate cannot be opened by any means. -Brake Warning light is on among others. -Brake Pedal has adequate pressure. After attending to parents as this is 4.5 hours at this point of VOC saying help is on the way…. I open the hood and the engine compartment fuse box per a not I found by a credible person on Swedespeed, I pull fuse #38 out and give it 3-4 minutes before replacing it. At which point: -Rear liftgate become operational. -Car will come out of park -Emergency brake releases -ABS error no longer dominates dash screen but other lights remain. SEE Attachment with various images and original details INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11521965
Recall Date: May 15, 2023
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Sunday, May 14, 2023 - 2:30pm Car reports "Brake Failure - Stop Safely" Driver does so, and-- -Parking Brake Sets -Car will not come out of Park -Engine can not be turned off -Rear lift gate cannot be opened by any means First attempt at a tow fails – parking brake locked [XXX] arrives at site at about 6:45 pm. I observe the following: -Car is running, engine cannot be turned off. -Shift lever cannot be moved out of park. -Parking brake cannot be released -Tailgate cannot be opened by any means. -Brake Warning light is on among others. -Brake Pedal has adequate pressure. After attending to parents as this is 4.5 hours at this point of VOC saying help is on the way…. I open the hood and the engine compartment fuse box per a not I found by a credible person on Swedespeed, I pull fuse #38 out and give it 3-4 minutes before replacing it. At which point: -Rear liftgate become operational. -Car will come out of park -Emergency brake releases -ABS error no longer dominates dash screen but other lights remain. SEE Attachment with various images and original details INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Sunday, May 14, 2023 - 2:30pm Car reports "Brake Failure - Stop Safely" Driver does so, and-- -Parking Brake Sets -Car will not come out of Park -Engine can not be turned off -Rear lift gate cannot be opened by any means First attempt at a tow fails – parking brake locked [XXX] arrives at site at about 6:45 pm. I observe the following: -Car is running, engine cannot be turned off. -Shift lever cannot be moved out of park. -Parking brake cannot be released -Tailgate cannot be opened by any means. -Brake Warning light is on among others. -Brake Pedal has adequate pressure. After attending to parents as this is 4.5 hours at this point of VOC saying help is on the way…. I open the hood and the engine compartment fuse box per a not I found by a credible person on Swedespeed, I pull fuse #38 out and give it 3-4 minutes before replacing it. At which point: -Rear liftgate become operational. -Car will come out of park -Emergency brake releases -ABS error no longer dominates dash screen but other lights remain. SEE Attachment with various images and original details INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Sunday, May 14, 2023 - 2:30pm Car reports "Brake Failure - Stop Safely" Driver does so, and-- -Parking Brake Sets -Car will not come out of Park -Engine can not be turned off -Rear lift gate cannot be opened by any means First attempt at a tow fails – parking brake locked [XXX] arrives at site at about 6:45 pm. I observe the following: -Car is running, engine cannot be turned off. -Shift lever cannot be moved out of park. -Parking brake cannot be released -Tailgate cannot be opened by any means. -Brake Warning light is on among others. -Brake Pedal has adequate pressure. After attending to parents as this is 4.5 hours at this point of VOC saying help is on the way…. I open the hood and the engine compartment fuse box per a not I found by a credible person on Swedespeed, I pull fuse #38 out and give it 3-4 minutes before replacing it. At which point: -Rear liftgate become operational. -Car will come out of park -Emergency brake releases -ABS error no longer dominates dash screen but other lights remain. SEE Attachment with various images and original details INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11521965
Recall Date: May 15, 2023
Volvo Car Usa, Llc
Defect Description:
STEERING
Potential Consequences:
Sunday, May 14, 2023 - 2:30pm Car reports "Brake Failure - Stop Safely" Driver does so, and-- -Parking Brake Sets -Car will not come out of Park -Engine can not be turned off -Rear lift gate cannot be opened by any means First attempt at a tow fails – parking brake locked [XXX] arrives at site at about 6:45 pm. I observe the following: -Car is running, engine cannot be turned off. -Shift lever cannot be moved out of park. -Parking brake cannot be released -Tailgate cannot be opened by any means. -Brake Warning light is on among others. -Brake Pedal has adequate pressure. After attending to parents as this is 4.5 hours at this point of VOC saying help is on the way…. I open the hood and the engine compartment fuse box per a not I found by a credible person on Swedespeed, I pull fuse #38 out and give it 3-4 minutes before replacing it. At which point: -Rear liftgate become operational. -Car will come out of park -Emergency brake releases -ABS error no longer dominates dash screen but other lights remain. SEE Attachment with various images and original details INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Sunday, May 14, 2023 - 2:30pm Car reports "Brake Failure - Stop Safely" Driver does so, and-- -Parking Brake Sets -Car will not come out of Park -Engine can not be turned off -Rear lift gate cannot be opened by any means First attempt at a tow fails – parking brake locked [XXX] arrives at site at about 6:45 pm. I observe the following: -Car is running, engine cannot be turned off. -Shift lever cannot be moved out of park. -Parking brake cannot be released -Tailgate cannot be opened by any means. -Brake Warning light is on among others. -Brake Pedal has adequate pressure. After attending to parents as this is 4.5 hours at this point of VOC saying help is on the way…. I open the hood and the engine compartment fuse box per a not I found by a credible person on Swedespeed, I pull fuse #38 out and give it 3-4 minutes before replacing it. At which point: -Rear liftgate become operational. -Car will come out of park -Emergency brake releases -ABS error no longer dominates dash screen but other lights remain. SEE Attachment with various images and original details INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Sunday, May 14, 2023 - 2:30pm Car reports "Brake Failure - Stop Safely" Driver does so, and-- -Parking Brake Sets -Car will not come out of Park -Engine can not be turned off -Rear lift gate cannot be opened by any means First attempt at a tow fails – parking brake locked [XXX] arrives at site at about 6:45 pm. I observe the following: -Car is running, engine cannot be turned off. -Shift lever cannot be moved out of park. -Parking brake cannot be released -Tailgate cannot be opened by any means. -Brake Warning light is on among others. -Brake Pedal has adequate pressure. After attending to parents as this is 4.5 hours at this point of VOC saying help is on the way…. I open the hood and the engine compartment fuse box per a not I found by a credible person on Swedespeed, I pull fuse #38 out and give it 3-4 minutes before replacing it. At which point: -Rear liftgate become operational. -Car will come out of park -Emergency brake releases -ABS error no longer dominates dash screen but other lights remain. SEE Attachment with various images and original details INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11521965
Recall Date: May 15, 2023
Volvo Car Usa, Llc
Defect Description:
TIRES
Potential Consequences:
A note I have put on forums. I believe firmly that the NHSTA has failed the American consumer with respect to "Run Flat Tires" and Donuts. On a prior Audi we could and did throw the donut away and were able to use a real spare for the odd flat. Now for both this Volvo and most other cars, there is no accommodation for a real spare tire. I do not know what public interest you are serving by allowing the industry to do away with properly sized spare tires and spare tire wells. But here is a live example of a car effectively being out of all but emergency use for all of five days due to a simple nail in a tire. You need to re-think your priorities and in whose interest you regulate. This is simply a monumental step in reverse. Doug Scott Sort of a heads up for those taking trips to rural(?) America. Ours is at the Eastern Shore - a hop skip and jump to DC but terra incognito for Volvo. Friday it was discovered that the car had a flat. The VOC option was to have it towed to a dealer 90 minutes (plus bridge traffic away for a repair, said dealer would have to order replacement so Monday). No loaner cars. AAA was called and jumped into action. They got the donut on and delivered tire to nearest shop 30 miles away in Chestertown. They will not repair a run-flat so ordered one for delivery soonest which is the following Wednesday. Since they are a "Goodyear" dealer they cannot process the Volvo/Pirelli road hazard warranty. So we pay full price plus for replacement. Dealer does not want to give us damaged tire either....but that we will extract. So, a simple flat tire that were it a normal tire would have been repaired easily Friday keeps the user's while on vacation stuck for 5 days on a car with a limited use donut. Where is the advancement in this? For who are run flats a good idea?
Corrective Action:
A note I have put on forums. I believe firmly that the NHSTA has failed the American consumer with respect to "Run Flat Tires" and Donuts. On a prior Audi we could and did throw the donut away and were able to use a real spare for the odd flat. Now for both this Volvo and most other cars, there is no accommodation for a real spare tire. I do not know what public interest you are serving by allowing the industry to do away with properly sized spare tires and spare tire wells. But here is a live example of a car effectively being out of all but emergency use for all of five days due to a simple nail in a tire. You need to re-think your priorities and in whose interest you regulate. This is simply a monumental step in reverse. Doug Scott Sort of a heads up for those taking trips to rural(?) America. Ours is at the Eastern Shore - a hop skip and jump to DC but terra incognito for Volvo. Friday it was discovered that the car had a flat. The VOC option was to have it towed to a dealer 90 minutes (plus bridge traffic away for a repair, said dealer would have to order replacement so Monday). No loaner cars. AAA was called and jumped into action. They got the donut on and delivered tire to nearest shop 30 miles away in Chestertown. They will not repair a run-flat so ordered one for delivery soonest which is the following Wednesday. Since they are a "Goodyear" dealer they cannot process the Volvo/Pirelli road hazard warranty. So we pay full price plus for replacement. Dealer does not want to give us damaged tire either....but that we will extract. So, a simple flat tire that were it a normal tire would have been repaired easily Friday keeps the user's while on vacation stuck for 5 days on a car with a limited use donut. Where is the advancement in this? For who are run flats a good idea?
Additional Notes:
A note I have put on forums. I believe firmly that the NHSTA has failed the American consumer with respect to "Run Flat Tires" and Donuts. On a prior Audi we could and did throw the donut away and were able to use a real spare for the odd flat. Now for both this Volvo and most other cars, there is no accommodation for a real spare tire. I do not know what public interest you are serving by allowing the industry to do away with properly sized spare tires and spare tire wells. But here is a live example of a car effectively being out of all but emergency use for all of five days due to a simple nail in a tire. You need to re-think your priorities and in whose interest you regulate. This is simply a monumental step in reverse. Doug Scott Sort of a heads up for those taking trips to rural(?) America. Ours is at the Eastern Shore - a hop skip and jump to DC but terra incognito for Volvo. Friday it was discovered that the car had a flat. The VOC option was to have it towed to a dealer 90 minutes (plus bridge traffic away for a repair, said dealer would have to order replacement so Monday). No loaner cars. AAA was called and jumped into action. They got the donut on and delivered tire to nearest shop 30 miles away in Chestertown. They will not repair a run-flat so ordered one for delivery soonest which is the following Wednesday. Since they are a "Goodyear" dealer they cannot process the Volvo/Pirelli road hazard warranty. So we pay full price plus for replacement. Dealer does not want to give us damaged tire either....but that we will extract. So, a simple flat tire that were it a normal tire would have been repaired easily Friday keeps the user's while on vacation stuck for 5 days on a car with a limited use donut. Where is the advancement in this? For who are run flats a good idea?
Mfg Campaign: 11430114
Recall Date: Aug 23, 2021
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury