Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Car Usa Llc
Safety Issue:
Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R29998
Recall Date: Mar 12, 2020
Volvo Car Usa Llc
Safety Issue:
Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R39917
Recall Date: Nov 13, 2018
Volvo Car Usa Llc
Safety Issue:
Volvo Car USA LLC (Volvo) is recalling certain 2019 Volvo XC40 vehicles. The brake pedals may not have been correctly riveted, allowing the pedal to move out of position, possibly reducing braking performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R59899
Recall Date: Aug 22, 2018
Volvo Car Usa Llc
Safety Issue:
Volvo Cars USA LLC (Volvo) is recalling certain 2019 Volvo XC40 vehicles. The rear seats may not have rear seat back lock strikers, allowing the seat back to move forward during certain hard braking conditions or a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89898
Recall Date: Aug 15, 2018
Consumer Complaints
40 ComplaintsVolvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The component that failed was the Brake pedal, it was unresponsive while driving on the freeway, it was hard to push and the vehicle would not come to a complete stop. My safety along with my daughter was put at risk due to nearly colliding into several vehicles due to not being able to stop vehicle. I had to tow the vehicle to the nearest shop where it is currently. During the incident the brake light came on. The shop where the vehicle is currently is stating that it appears to have a faulty Brake Vacuum Pump.
Corrective Action:
The component that failed was the Brake pedal, it was unresponsive while driving on the freeway, it was hard to push and the vehicle would not come to a complete stop. My safety along with my daughter was put at risk due to nearly colliding into several vehicles due to not being able to stop vehicle. I had to tow the vehicle to the nearest shop where it is currently. During the incident the brake light came on. The shop where the vehicle is currently is stating that it appears to have a faulty Brake Vacuum Pump.
Additional Notes:
The component that failed was the Brake pedal, it was unresponsive while driving on the freeway, it was hard to push and the vehicle would not come to a complete stop. My safety along with my daughter was put at risk due to nearly colliding into several vehicles due to not being able to stop vehicle. I had to tow the vehicle to the nearest shop where it is currently. During the incident the brake light came on. The shop where the vehicle is currently is stating that it appears to have a faulty Brake Vacuum Pump.
Mfg Campaign: 11662378
Recall Date: May 21, 2025
Volvo Car Usa, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Under Engine Cover came loose and fall during highway driving. It tuned out that 5 bolts that suppose to secure that cover were missing (per repair shop) . Fallen cover broke on few pieces and those pieces could impact breaking and vehicle instability causing incident with injuries and fatalities.
Corrective Action:
Under Engine Cover came loose and fall during highway driving. It tuned out that 5 bolts that suppose to secure that cover were missing (per repair shop) . Fallen cover broke on few pieces and those pieces could impact breaking and vehicle instability causing incident with injuries and fatalities.
Additional Notes:
Under Engine Cover came loose and fall during highway driving. It tuned out that 5 bolts that suppose to secure that cover were missing (per repair shop) . Fallen cover broke on few pieces and those pieces could impact breaking and vehicle instability causing incident with injuries and fatalities.
Mfg Campaign: 11658493
Recall Date: May 2, 2025
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Under Engine Cover came loose and fall during highway driving. It tuned out that 5 bolts that suppose to secure that cover were missing (per repair shop) . Fallen cover broke on few pieces and those pieces could impact breaking and vehicle instability causing incident with injuries and fatalities.
Corrective Action:
Under Engine Cover came loose and fall during highway driving. It tuned out that 5 bolts that suppose to secure that cover were missing (per repair shop) . Fallen cover broke on few pieces and those pieces could impact breaking and vehicle instability causing incident with injuries and fatalities.
Additional Notes:
Under Engine Cover came loose and fall during highway driving. It tuned out that 5 bolts that suppose to secure that cover were missing (per repair shop) . Fallen cover broke on few pieces and those pieces could impact breaking and vehicle instability causing incident with injuries and fatalities.
Mfg Campaign: 11658493
Recall Date: May 2, 2025
Volvo Car Usa, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Volvo XC40. The contact stated that the gear shifter knob had detached. The contact stated that the knob was not welded to the lever. The contact became aware that crazy glue had been used to secure the shifter knob. The contact stated that the vehicle failed to shift into gear; and while parking the vehicle, the gear shifter detached. The contact used the button to start the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and confirmed that the gear shifter knob was glued on. The knob was reglued; however, after going through a car wash, the knob detached again. The vehicle was repaired, but the failure recurred. The dealer informed the contact that the vehicle would be held for 24 hours to see if the glue would hold the part in place. The dealer informed the contact that the gear shifter might have to be replaced. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 42,000.
Corrective Action:
The contact owns a 2019 Volvo XC40. The contact stated that the gear shifter knob had detached. The contact stated that the knob was not welded to the lever. The contact became aware that crazy glue had been used to secure the shifter knob. The contact stated that the vehicle failed to shift into gear; and while parking the vehicle, the gear shifter detached. The contact used the button to start the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and confirmed that the gear shifter knob was glued on. The knob was reglued; however, after going through a car wash, the knob detached again. The vehicle was repaired, but the failure recurred. The dealer informed the contact that the vehicle would be held for 24 hours to see if the glue would hold the part in place. The dealer informed the contact that the gear shifter might have to be replaced. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 42,000.
Additional Notes:
The contact owns a 2019 Volvo XC40. The contact stated that the gear shifter knob had detached. The contact stated that the knob was not welded to the lever. The contact became aware that crazy glue had been used to secure the shifter knob. The contact stated that the vehicle failed to shift into gear; and while parking the vehicle, the gear shifter detached. The contact used the button to start the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and confirmed that the gear shifter knob was glued on. The knob was reglued; however, after going through a car wash, the knob detached again. The vehicle was repaired, but the failure recurred. The dealer informed the contact that the vehicle would be held for 24 hours to see if the glue would hold the part in place. The dealer informed the contact that the gear shifter might have to be replaced. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 42,000.
Mfg Campaign: 11623156
Recall Date: Nov 1, 2024
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
Diagnostic code failure P0422 Evap system failure had emission testing done recently about two weeks ago . Car was service by Volvo in March 2024 and nonissues . Low mileage on car under 20k This should be recalled as many on online forums are having the same issue . Faulty manufacturing and Volvo should issue recall .
Corrective Action:
Diagnostic code failure P0422 Evap system failure had emission testing done recently about two weeks ago . Car was service by Volvo in March 2024 and nonissues . Low mileage on car under 20k This should be recalled as many on online forums are having the same issue . Faulty manufacturing and Volvo should issue recall .
Additional Notes:
Diagnostic code failure P0422 Evap system failure had emission testing done recently about two weeks ago . Car was service by Volvo in March 2024 and nonissues . Low mileage on car under 20k This should be recalled as many on online forums are having the same issue . Faulty manufacturing and Volvo should issue recall .
Mfg Campaign: 11607460
Recall Date: Aug 9, 2024
Volvo Car Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Diagnostic code failure P0422 Evap system failure had emission testing done recently about two weeks ago . Car was service by Volvo in March 2024 and nonissues . Low mileage on car under 20k This should be recalled as many on online forums are having the same issue . Faulty manufacturing and Volvo should issue recall .
Corrective Action:
Diagnostic code failure P0422 Evap system failure had emission testing done recently about two weeks ago . Car was service by Volvo in March 2024 and nonissues . Low mileage on car under 20k This should be recalled as many on online forums are having the same issue . Faulty manufacturing and Volvo should issue recall .
Additional Notes:
Diagnostic code failure P0422 Evap system failure had emission testing done recently about two weeks ago . Car was service by Volvo in March 2024 and nonissues . Low mileage on car under 20k This should be recalled as many on online forums are having the same issue . Faulty manufacturing and Volvo should issue recall .
Mfg Campaign: 11607460
Recall Date: Aug 9, 2024
Volvo Car Usa, Llc
Defect Description:
SUSPENSION
Potential Consequences:
Both front coil springs broke with under 30,000 miles on vehicle. No warning, just a thump thump.. broken springs could have punctured the front tires. Repair costly!
Corrective Action:
Both front coil springs broke with under 30,000 miles on vehicle. No warning, just a thump thump.. broken springs could have punctured the front tires. Repair costly!
Additional Notes:
Both front coil springs broke with under 30,000 miles on vehicle. No warning, just a thump thump.. broken springs could have punctured the front tires. Repair costly!
Mfg Campaign: 11607078
Recall Date: Aug 7, 2024
Volvo Car Usa, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
Air bag not functioning related to seatbelt failure. Will not tighten on sudden stops.
Corrective Action:
Air bag not functioning related to seatbelt failure. Will not tighten on sudden stops.
Additional Notes:
Air bag not functioning related to seatbelt failure. Will not tighten on sudden stops.
Mfg Campaign: 11587293
Recall Date: May 6, 2024
Volvo Car Usa, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Air bag not functioning related to seatbelt failure. Will not tighten on sudden stops.
Corrective Action:
Air bag not functioning related to seatbelt failure. Will not tighten on sudden stops.
Additional Notes:
Air bag not functioning related to seatbelt failure. Will not tighten on sudden stops.
Mfg Campaign: 11587293
Recall Date: May 6, 2024
Volvo Car Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I stopped at a gas station and the fuel door would not open. I tried multiple times locking and unlocking the vehicle with the key fob. As I was driving home, I stopped at three other gas stations. All three times, I still could not open the fuel door. This happened when I initially purchased the car in 2019. I reported it to the Volvo dealer while standing at the gas station. I played with the key fob for about 20 minutes until it finally opened. I remember looking up this issue on the [XXX] and it had been reported numerous times. I stopped in at the Volvo dealership near me. When I told them what was happening, they asked if it was a 2024 XC40. So, the problem exists even in the current year's models. The dealership played around with the key fob, then pried the door open, I assume with a screwdriver, and charged me $50. I could have done that when I got home....for free. There is no option to open the fuel door manually, and there is no option to turn off the fuel door lock - which creates a safety issue! This car runs on gasoline. If I can't fuel my car, I am stuck. There should be an option not to lock the fuel door. I am not worried about anyone siphoning gas. I am worried about traveling on a highway or rural area and not being able to open the fuel door. I guess I'll keep a screwdriver in my car. My 2019 XC40 was the first year the car was introduced. The fact that 2024 models still have the same problem means Volvo knows the problem exists. Their mechanics know as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I stopped at a gas station and the fuel door would not open. I tried multiple times locking and unlocking the vehicle with the key fob. As I was driving home, I stopped at three other gas stations. All three times, I still could not open the fuel door. This happened when I initially purchased the car in 2019. I reported it to the Volvo dealer while standing at the gas station. I played with the key fob for about 20 minutes until it finally opened. I remember looking up this issue on the [XXX] and it had been reported numerous times. I stopped in at the Volvo dealership near me. When I told them what was happening, they asked if it was a 2024 XC40. So, the problem exists even in the current year's models. The dealership played around with the key fob, then pried the door open, I assume with a screwdriver, and charged me $50. I could have done that when I got home....for free. There is no option to open the fuel door manually, and there is no option to turn off the fuel door lock - which creates a safety issue! This car runs on gasoline. If I can't fuel my car, I am stuck. There should be an option not to lock the fuel door. I am not worried about anyone siphoning gas. I am worried about traveling on a highway or rural area and not being able to open the fuel door. I guess I'll keep a screwdriver in my car. My 2019 XC40 was the first year the car was introduced. The fact that 2024 models still have the same problem means Volvo knows the problem exists. Their mechanics know as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I stopped at a gas station and the fuel door would not open. I tried multiple times locking and unlocking the vehicle with the key fob. As I was driving home, I stopped at three other gas stations. All three times, I still could not open the fuel door. This happened when I initially purchased the car in 2019. I reported it to the Volvo dealer while standing at the gas station. I played with the key fob for about 20 minutes until it finally opened. I remember looking up this issue on the [XXX] and it had been reported numerous times. I stopped in at the Volvo dealership near me. When I told them what was happening, they asked if it was a 2024 XC40. So, the problem exists even in the current year's models. The dealership played around with the key fob, then pried the door open, I assume with a screwdriver, and charged me $50. I could have done that when I got home....for free. There is no option to open the fuel door manually, and there is no option to turn off the fuel door lock - which creates a safety issue! This car runs on gasoline. If I can't fuel my car, I am stuck. There should be an option not to lock the fuel door. I am not worried about anyone siphoning gas. I am worried about traveling on a highway or rural area and not being able to open the fuel door. I guess I'll keep a screwdriver in my car. My 2019 XC40 was the first year the car was introduced. The fact that 2024 models still have the same problem means Volvo knows the problem exists. Their mechanics know as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11578754
Recall Date: Mar 21, 2024
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2019 volvos' xc40 center console has been glitching and blacking out while driving. I rely on this system to navigate and when it blacks out, it does not resume operation till I restart my car. I mentioned this while getting my car serviced and was told I needed to pay a $250 fee to get my system updated and I couldn't complete the update on my own. The update can only be completed by an authorized dealer and there is a charge associated with it. This practice is negligent and unacceptable as the lack of updates results in safety concerns and is not just perk. I contacted customer service and they apologized for the inconvenience. This is not an inconvenience, it is negligent and a safety issue.
Corrective Action:
My 2019 volvos' xc40 center console has been glitching and blacking out while driving. I rely on this system to navigate and when it blacks out, it does not resume operation till I restart my car. I mentioned this while getting my car serviced and was told I needed to pay a $250 fee to get my system updated and I couldn't complete the update on my own. The update can only be completed by an authorized dealer and there is a charge associated with it. This practice is negligent and unacceptable as the lack of updates results in safety concerns and is not just perk. I contacted customer service and they apologized for the inconvenience. This is not an inconvenience, it is negligent and a safety issue.
Additional Notes:
My 2019 volvos' xc40 center console has been glitching and blacking out while driving. I rely on this system to navigate and when it blacks out, it does not resume operation till I restart my car. I mentioned this while getting my car serviced and was told I needed to pay a $250 fee to get my system updated and I couldn't complete the update on my own. The update can only be completed by an authorized dealer and there is a charge associated with it. This practice is negligent and unacceptable as the lack of updates results in safety concerns and is not just perk. I contacted customer service and they apologized for the inconvenience. This is not an inconvenience, it is negligent and a safety issue.
Mfg Campaign: 11563632
Recall Date: Jan 4, 2024
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
While entering a parking spot my car suddenly accelerated and crashed into the wall in front of me in spite of my pushing my brakes 100%. The car never went into the automatic braking system before I applied the brakes, the seat belt never engaged and the air bags on the driver's side did not deploy. If I had not braced myself against the steering wheel my chest would have sustained a major injury. I am being treated for pain in my neck, arm and leg as a result of the crash. The sudden unintended acceleration has occurred in prior years of this model and after my model year as well and have been reported to NHTSA. Both my insurance and the manufacturer inspected the car. There were no warning messages or symptoms of a problem before this incident.
Corrective Action:
While entering a parking spot my car suddenly accelerated and crashed into the wall in front of me in spite of my pushing my brakes 100%. The car never went into the automatic braking system before I applied the brakes, the seat belt never engaged and the air bags on the driver's side did not deploy. If I had not braced myself against the steering wheel my chest would have sustained a major injury. I am being treated for pain in my neck, arm and leg as a result of the crash. The sudden unintended acceleration has occurred in prior years of this model and after my model year as well and have been reported to NHTSA. Both my insurance and the manufacturer inspected the car. There were no warning messages or symptoms of a problem before this incident.
Additional Notes:
While entering a parking spot my car suddenly accelerated and crashed into the wall in front of me in spite of my pushing my brakes 100%. The car never went into the automatic braking system before I applied the brakes, the seat belt never engaged and the air bags on the driver's side did not deploy. If I had not braced myself against the steering wheel my chest would have sustained a major injury. I am being treated for pain in my neck, arm and leg as a result of the crash. The sudden unintended acceleration has occurred in prior years of this model and after my model year as well and have been reported to NHTSA. Both my insurance and the manufacturer inspected the car. There were no warning messages or symptoms of a problem before this incident.
Mfg Campaign: 11561934
Recall Date: Dec 26, 2023
Volvo Car Usa, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While entering a parking spot my car suddenly accelerated and crashed into the wall in front of me in spite of my pushing my brakes 100%. The car never went into the automatic braking system before I applied the brakes, the seat belt never engaged and the air bags on the driver's side did not deploy. If I had not braced myself against the steering wheel my chest would have sustained a major injury. I am being treated for pain in my neck, arm and leg as a result of the crash. The sudden unintended acceleration has occurred in prior years of this model and after my model year as well and have been reported to NHTSA. Both my insurance and the manufacturer inspected the car. There were no warning messages or symptoms of a problem before this incident.
Corrective Action:
While entering a parking spot my car suddenly accelerated and crashed into the wall in front of me in spite of my pushing my brakes 100%. The car never went into the automatic braking system before I applied the brakes, the seat belt never engaged and the air bags on the driver's side did not deploy. If I had not braced myself against the steering wheel my chest would have sustained a major injury. I am being treated for pain in my neck, arm and leg as a result of the crash. The sudden unintended acceleration has occurred in prior years of this model and after my model year as well and have been reported to NHTSA. Both my insurance and the manufacturer inspected the car. There were no warning messages or symptoms of a problem before this incident.
Additional Notes:
While entering a parking spot my car suddenly accelerated and crashed into the wall in front of me in spite of my pushing my brakes 100%. The car never went into the automatic braking system before I applied the brakes, the seat belt never engaged and the air bags on the driver's side did not deploy. If I had not braced myself against the steering wheel my chest would have sustained a major injury. I am being treated for pain in my neck, arm and leg as a result of the crash. The sudden unintended acceleration has occurred in prior years of this model and after my model year as well and have been reported to NHTSA. Both my insurance and the manufacturer inspected the car. There were no warning messages or symptoms of a problem before this incident.
Mfg Campaign: 11561934
Recall Date: Dec 26, 2023
Volvo Car Usa, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
While entering a parking spot my car suddenly accelerated and crashed into the wall in front of me in spite of my pushing my brakes 100%. The car never went into the automatic braking system before I applied the brakes, the seat belt never engaged and the air bags on the driver's side did not deploy. If I had not braced myself against the steering wheel my chest would have sustained a major injury. I am being treated for pain in my neck, arm and leg as a result of the crash. The sudden unintended acceleration has occurred in prior years of this model and after my model year as well and have been reported to NHTSA. Both my insurance and the manufacturer inspected the car. There were no warning messages or symptoms of a problem before this incident.
Corrective Action:
While entering a parking spot my car suddenly accelerated and crashed into the wall in front of me in spite of my pushing my brakes 100%. The car never went into the automatic braking system before I applied the brakes, the seat belt never engaged and the air bags on the driver's side did not deploy. If I had not braced myself against the steering wheel my chest would have sustained a major injury. I am being treated for pain in my neck, arm and leg as a result of the crash. The sudden unintended acceleration has occurred in prior years of this model and after my model year as well and have been reported to NHTSA. Both my insurance and the manufacturer inspected the car. There were no warning messages or symptoms of a problem before this incident.
Additional Notes:
While entering a parking spot my car suddenly accelerated and crashed into the wall in front of me in spite of my pushing my brakes 100%. The car never went into the automatic braking system before I applied the brakes, the seat belt never engaged and the air bags on the driver's side did not deploy. If I had not braced myself against the steering wheel my chest would have sustained a major injury. I am being treated for pain in my neck, arm and leg as a result of the crash. The sudden unintended acceleration has occurred in prior years of this model and after my model year as well and have been reported to NHTSA. Both my insurance and the manufacturer inspected the car. There were no warning messages or symptoms of a problem before this incident.
Mfg Campaign: 11561934
Recall Date: Dec 26, 2023
Volvo Car Usa, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was involved in an accident with my 2019 Volvo xc40. I believe the cause of the accident was due to the emergency braking system that activated when I hit water that accumulated on the road I was traveling. I was accelerating and the braking caused the vehicle to swerve uncontrollably resulting in some minor body damage to the passenger side as contact was made with some roadside objects. Unfortunately the incident caused over $10,000.00 in front end damages, which is covered by my insurance. This emergency braking i. e. forward collision avoidance automatic emergency braking, has the possibility of causing a more severe accident. I believe a software update was instituted, but the Volvo dealership never mentioned this update when I had my car serviced the past 3 years.
Corrective Action:
I was involved in an accident with my 2019 Volvo xc40. I believe the cause of the accident was due to the emergency braking system that activated when I hit water that accumulated on the road I was traveling. I was accelerating and the braking caused the vehicle to swerve uncontrollably resulting in some minor body damage to the passenger side as contact was made with some roadside objects. Unfortunately the incident caused over $10,000.00 in front end damages, which is covered by my insurance. This emergency braking i. e. forward collision avoidance automatic emergency braking, has the possibility of causing a more severe accident. I believe a software update was instituted, but the Volvo dealership never mentioned this update when I had my car serviced the past 3 years.
Additional Notes:
I was involved in an accident with my 2019 Volvo xc40. I believe the cause of the accident was due to the emergency braking system that activated when I hit water that accumulated on the road I was traveling. I was accelerating and the braking caused the vehicle to swerve uncontrollably resulting in some minor body damage to the passenger side as contact was made with some roadside objects. Unfortunately the incident caused over $10,000.00 in front end damages, which is covered by my insurance. This emergency braking i. e. forward collision avoidance automatic emergency braking, has the possibility of causing a more severe accident. I believe a software update was instituted, but the Volvo dealership never mentioned this update when I had my car serviced the past 3 years.
Mfg Campaign: 11520845
Recall Date: May 7, 2023
Volvo Car Usa, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
Front seat belts came on suddenly while stopped at light. Bruised front passengers neck. No car in front or near in rear.
Corrective Action:
Front seat belts came on suddenly while stopped at light. Bruised front passengers neck. No car in front or near in rear.
Additional Notes:
Front seat belts came on suddenly while stopped at light. Bruised front passengers neck. No car in front or near in rear.
Mfg Campaign: 11513617
Recall Date: Mar 24, 2023
Volvo Car Usa, Llc
Defect Description:
STEERING
Potential Consequences:
The first incident happened back in Oct 2022. I took the car to local Volvo dealer, Rusnak Pasadena, and they said I needed the secondary battery replaced. They replaced it and the car worked for a few weeks until the alarm regarding the power steering failure came on again while my wife was turning left. I brought the car home carefully since it was a short distance from home. My wife was very scared because she almost had an accident and she doesn’t want to drive it any more….We didn’t drive the car for more than a month. On Jan 5, 2023, I took the car to the Rusnak dealer in Pasadena Ca. and they diagnosed it as: “Internal failure in power steering rack” needed replacement (see attached). They quoted me more than $3,350 to be fixed and they were not sure if warranty of 4 years would cover it. We then took it to JK Volvo Specialists, who I have known for years . They made a special order via Rusnak Volvo for the steering gear unit and it took two weeks to get it …See attached invoice that details the repairs needed to be replaced and total cost of $2500. This caused us to have to rent a car for a week, while we waited for the part to arrive. An additional $235. We believe that the failure of this electrical power steering, was not due to our neglect or error, and according to NHTSA report which states : “Electrical system malfunctions run deep enough to put people in danger, and in fact Campaign number 18V00000 states that some models, such as xc40, have faulty Vehicle Connectivity Module software..."
Corrective Action:
The first incident happened back in Oct 2022. I took the car to local Volvo dealer, Rusnak Pasadena, and they said I needed the secondary battery replaced. They replaced it and the car worked for a few weeks until the alarm regarding the power steering failure came on again while my wife was turning left. I brought the car home carefully since it was a short distance from home. My wife was very scared because she almost had an accident and she doesn’t want to drive it any more….We didn’t drive the car for more than a month. On Jan 5, 2023, I took the car to the Rusnak dealer in Pasadena Ca. and they diagnosed it as: “Internal failure in power steering rack” needed replacement (see attached). They quoted me more than $3,350 to be fixed and they were not sure if warranty of 4 years would cover it. We then took it to JK Volvo Specialists, who I have known for years . They made a special order via Rusnak Volvo for the steering gear unit and it took two weeks to get it …See attached invoice that details the repairs needed to be replaced and total cost of $2500. This caused us to have to rent a car for a week, while we waited for the part to arrive. An additional $235. We believe that the failure of this electrical power steering, was not due to our neglect or error, and according to NHTSA report which states : “Electrical system malfunctions run deep enough to put people in danger, and in fact Campaign number 18V00000 states that some models, such as xc40, have faulty Vehicle Connectivity Module software..."
Additional Notes:
The first incident happened back in Oct 2022. I took the car to local Volvo dealer, Rusnak Pasadena, and they said I needed the secondary battery replaced. They replaced it and the car worked for a few weeks until the alarm regarding the power steering failure came on again while my wife was turning left. I brought the car home carefully since it was a short distance from home. My wife was very scared because she almost had an accident and she doesn’t want to drive it any more….We didn’t drive the car for more than a month. On Jan 5, 2023, I took the car to the Rusnak dealer in Pasadena Ca. and they diagnosed it as: “Internal failure in power steering rack” needed replacement (see attached). They quoted me more than $3,350 to be fixed and they were not sure if warranty of 4 years would cover it. We then took it to JK Volvo Specialists, who I have known for years . They made a special order via Rusnak Volvo for the steering gear unit and it took two weeks to get it …See attached invoice that details the repairs needed to be replaced and total cost of $2500. This caused us to have to rent a car for a week, while we waited for the part to arrive. An additional $235. We believe that the failure of this electrical power steering, was not due to our neglect or error, and according to NHTSA report which states : “Electrical system malfunctions run deep enough to put people in danger, and in fact Campaign number 18V00000 states that some models, such as xc40, have faulty Vehicle Connectivity Module software..."
Mfg Campaign: 11509510
Recall Date: Feb 28, 2023
Volvo Car Usa, Llc
Defect Description:
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Potential Consequences:
The contact owns a 2019 Volvo XC40. The contact stated while driving at various speeds, while his wife was seated in the passenger’s side front seat using an orthopedic back support, the air bag warning light illuminated. The contact stated that while not using the back support, the air bag sensor worked as designed. The contact stated that his wife used the back support due to physical issues and had used the lumbar support cushion to ease pain. The contact drove the vehicle to a dealer who advised that the only way to stop the sensor from being deactivated by the lumbar cushion was deactivating the sensor which was illegal. The manufacturer had been informed of the failure. The vehicle was not repaired. The failure mileage was approximately 26,000.
Corrective Action:
The contact owns a 2019 Volvo XC40. The contact stated while driving at various speeds, while his wife was seated in the passenger’s side front seat using an orthopedic back support, the air bag warning light illuminated. The contact stated that while not using the back support, the air bag sensor worked as designed. The contact stated that his wife used the back support due to physical issues and had used the lumbar support cushion to ease pain. The contact drove the vehicle to a dealer who advised that the only way to stop the sensor from being deactivated by the lumbar cushion was deactivating the sensor which was illegal. The manufacturer had been informed of the failure. The vehicle was not repaired. The failure mileage was approximately 26,000.
Additional Notes:
The contact owns a 2019 Volvo XC40. The contact stated while driving at various speeds, while his wife was seated in the passenger’s side front seat using an orthopedic back support, the air bag warning light illuminated. The contact stated that while not using the back support, the air bag sensor worked as designed. The contact stated that his wife used the back support due to physical issues and had used the lumbar support cushion to ease pain. The contact drove the vehicle to a dealer who advised that the only way to stop the sensor from being deactivated by the lumbar cushion was deactivating the sensor which was illegal. The manufacturer had been informed of the failure. The vehicle was not repaired. The failure mileage was approximately 26,000.
Mfg Campaign: 11504901
Recall Date: Feb 1, 2023
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The vehicle has approximately 16,000 miles on it. It began to shudder in the front end when the brakes were applied at any speed. I contacted the dealer, Parkway Volvo of Wilmington, NC concerning the problem and was told that the vehicle had just gone out of warranty. On December 16, 2022, I took the vehicle to Derhams Alignment and Auto Repair, Wilmington NC to have the problem diagnosed. They found that the discs of the disc brakes on all four wheels were warped. They recommended replacement of these to repair the problem. Following this I took the car to Parkway Volvo on December 19, 2022, for a second opinion. Parkway came back with the same diagnosis and recommended that the discs be turned to straighten out the surface. I had this done at a cost of $420, and it repaired the problem. There is no reason that a vehicle with 16,000 miles should have warped discs unless it is abused, which this one has not been. I believe that the brake discs are made from inferior steel. I have been driving Volvos for over 20 years and the discs last well over 100,000 miles without an issue. I believe that Volvo is no longer using Swedish steel and instead importing the discs. The Volvo dealer made a number of excuses for the reason for the warping, one being that we have not used the car enough and/or that the electronic emergency brake warps the back discs if the car is parked to long. The car is garaged and parked on a level surface, without the emergency brake on. Also, this does not explain the front disc warping. I do not think that any of their excuses are reasonable, and I believe that Volvo should replace the discs with properly manufactured and safe ones without a charge. I am unable to find the receipt from Derhams Alignment at the moment, but would be glad to get a duplicate and submit it if you need it. Sincerely, Craig A. Wenger
Corrective Action:
The vehicle has approximately 16,000 miles on it. It began to shudder in the front end when the brakes were applied at any speed. I contacted the dealer, Parkway Volvo of Wilmington, NC concerning the problem and was told that the vehicle had just gone out of warranty. On December 16, 2022, I took the vehicle to Derhams Alignment and Auto Repair, Wilmington NC to have the problem diagnosed. They found that the discs of the disc brakes on all four wheels were warped. They recommended replacement of these to repair the problem. Following this I took the car to Parkway Volvo on December 19, 2022, for a second opinion. Parkway came back with the same diagnosis and recommended that the discs be turned to straighten out the surface. I had this done at a cost of $420, and it repaired the problem. There is no reason that a vehicle with 16,000 miles should have warped discs unless it is abused, which this one has not been. I believe that the brake discs are made from inferior steel. I have been driving Volvos for over 20 years and the discs last well over 100,000 miles without an issue. I believe that Volvo is no longer using Swedish steel and instead importing the discs. The Volvo dealer made a number of excuses for the reason for the warping, one being that we have not used the car enough and/or that the electronic emergency brake warps the back discs if the car is parked to long. The car is garaged and parked on a level surface, without the emergency brake on. Also, this does not explain the front disc warping. I do not think that any of their excuses are reasonable, and I believe that Volvo should replace the discs with properly manufactured and safe ones without a charge. I am unable to find the receipt from Derhams Alignment at the moment, but would be glad to get a duplicate and submit it if you need it. Sincerely, Craig A. Wenger
Additional Notes:
The vehicle has approximately 16,000 miles on it. It began to shudder in the front end when the brakes were applied at any speed. I contacted the dealer, Parkway Volvo of Wilmington, NC concerning the problem and was told that the vehicle had just gone out of warranty. On December 16, 2022, I took the vehicle to Derhams Alignment and Auto Repair, Wilmington NC to have the problem diagnosed. They found that the discs of the disc brakes on all four wheels were warped. They recommended replacement of these to repair the problem. Following this I took the car to Parkway Volvo on December 19, 2022, for a second opinion. Parkway came back with the same diagnosis and recommended that the discs be turned to straighten out the surface. I had this done at a cost of $420, and it repaired the problem. There is no reason that a vehicle with 16,000 miles should have warped discs unless it is abused, which this one has not been. I believe that the brake discs are made from inferior steel. I have been driving Volvos for over 20 years and the discs last well over 100,000 miles without an issue. I believe that Volvo is no longer using Swedish steel and instead importing the discs. The Volvo dealer made a number of excuses for the reason for the warping, one being that we have not used the car enough and/or that the electronic emergency brake warps the back discs if the car is parked to long. The car is garaged and parked on a level surface, without the emergency brake on. Also, this does not explain the front disc warping. I do not think that any of their excuses are reasonable, and I believe that Volvo should replace the discs with properly manufactured and safe ones without a charge. I am unable to find the receipt from Derhams Alignment at the moment, but would be glad to get a duplicate and submit it if you need it. Sincerely, Craig A. Wenger
Mfg Campaign: 11498747
Recall Date: Dec 24, 2022
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Earlier today I submitted a complaint, NHTSA Tracking Number 11498747. Would it be possible to send this back to me as I would prefer to modify it? Please do not post it now. Thanks, Craig Wenger wengerca@msn.com 910-471-7653
Corrective Action:
Earlier today I submitted a complaint, NHTSA Tracking Number 11498747. Would it be possible to send this back to me as I would prefer to modify it? Please do not post it now. Thanks, Craig Wenger wengerca@msn.com 910-471-7653
Additional Notes:
Earlier today I submitted a complaint, NHTSA Tracking Number 11498747. Would it be possible to send this back to me as I would prefer to modify it? Please do not post it now. Thanks, Craig Wenger wengerca@msn.com 910-471-7653
Mfg Campaign: 11498762
Recall Date: Dec 24, 2022
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