Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Car Usa Llc
Safety Issue:
Volvo Cars of N.A., LLC (Volvo) is recalling certain 2008-2016 V70 and XC70, 2007-2016 S80, 2011-2018 S60 and V60, 2016-2018 S60 Cross Country, 2014-2020 S60L, 2009-2015 S80L, 2009-2016 XC60 and 2015-2018 V60 Cross Country vehicles. The flexible steel cable that connects the seat belt to the front outboard seating positions may fatigue over time, causing the seat belt to not secure the occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10029
Recall Date: Jun 30, 2020
Volvo Cars Of N.a., Llc
Safety Issue:
Volvo Cars of North America, LLC. (Volvo) is recalling certain model year 2016 Volvo S60, V60, V60CC, XC60, XC70, and S80 vehicles manufactured April 8, 2015 to August 19, 2015. In certain driving conditions when using the automatic engine stop/start function, the starter motor fuse may blow, preventing the car from restarting when necessary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R39574
Recall Date: Sep 2, 2015
Consumer Complaints
7 ComplaintsVolvo Car Usa, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
The seatbelts on the front driver and passenger side have failed to release when trying to unbuckle. This is a hazard. If there was a moment where it's imperative to leave the car (fire, water, etc) Driver and passenger could get locked in their seatbelts without the ability to exit the vehicle. Volvo would have covered it if the factor warranty was still active. My complaint wa ignored while the vehicle was under warranty. Now that it is out of warranty I am forced to replace the failed parts out of my pocket.
Corrective Action:
The seatbelts on the front driver and passenger side have failed to release when trying to unbuckle. This is a hazard. If there was a moment where it's imperative to leave the car (fire, water, etc) Driver and passenger could get locked in their seatbelts without the ability to exit the vehicle. Volvo would have covered it if the factor warranty was still active. My complaint wa ignored while the vehicle was under warranty. Now that it is out of warranty I am forced to replace the failed parts out of my pocket.
Additional Notes:
The seatbelts on the front driver and passenger side have failed to release when trying to unbuckle. This is a hazard. If there was a moment where it's imperative to leave the car (fire, water, etc) Driver and passenger could get locked in their seatbelts without the ability to exit the vehicle. Volvo would have covered it if the factor warranty was still active. My complaint wa ignored while the vehicle was under warranty. Now that it is out of warranty I am forced to replace the failed parts out of my pocket.
Mfg Campaign: 11567540
Recall Date: Jan 24, 2024
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
VOLVO. CONSUMER WRITES IN REGARD TO A DEFECTIVE ENGINE.
Corrective Action:
VOLVO. CONSUMER WRITES IN REGARD TO A DEFECTIVE ENGINE.
Additional Notes:
VOLVO. CONSUMER WRITES IN REGARD TO A DEFECTIVE ENGINE.
Mfg Campaign: 11516657
Recall Date: Apr 12, 2023
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We have experienced three major defects with this vehicle. First and most concerning is the intermittent blackout of the driver's instrument panel (aka driver's information module, DIM). Second most conerning is the defect in the trailer lighting control module that leaves stop, running and signal lighting on our trailer unreliable. Both of these defects appear to be design or manufacturing defects that can be corrected by upgrading the relevent parts. The third defect is in the design of the traction control system that has no physical switch readily accessible to the driver for temporary use in emergency situations, but rather is buried in the MyCar software selection, labeled "Sport Mode." This design requres a driver to override the traction control during the entire driving session, leaving the car without traction control when it might be needed during the same inclement road conditions that would warrant momentary deactivation of the system. Ie, in icy conditions one would want traction control on most times, but not when starting on ice or mounting snow berms at driveway exits, etc.
Corrective Action:
We have experienced three major defects with this vehicle. First and most concerning is the intermittent blackout of the driver's instrument panel (aka driver's information module, DIM). Second most conerning is the defect in the trailer lighting control module that leaves stop, running and signal lighting on our trailer unreliable. Both of these defects appear to be design or manufacturing defects that can be corrected by upgrading the relevent parts. The third defect is in the design of the traction control system that has no physical switch readily accessible to the driver for temporary use in emergency situations, but rather is buried in the MyCar software selection, labeled "Sport Mode." This design requres a driver to override the traction control during the entire driving session, leaving the car without traction control when it might be needed during the same inclement road conditions that would warrant momentary deactivation of the system. Ie, in icy conditions one would want traction control on most times, but not when starting on ice or mounting snow berms at driveway exits, etc.
Additional Notes:
We have experienced three major defects with this vehicle. First and most concerning is the intermittent blackout of the driver's instrument panel (aka driver's information module, DIM). Second most conerning is the defect in the trailer lighting control module that leaves stop, running and signal lighting on our trailer unreliable. Both of these defects appear to be design or manufacturing defects that can be corrected by upgrading the relevent parts. The third defect is in the design of the traction control system that has no physical switch readily accessible to the driver for temporary use in emergency situations, but rather is buried in the MyCar software selection, labeled "Sport Mode." This design requres a driver to override the traction control during the entire driving session, leaving the car without traction control when it might be needed during the same inclement road conditions that would warrant momentary deactivation of the system. Ie, in icy conditions one would want traction control on most times, but not when starting on ice or mounting snow berms at driveway exits, etc.
Mfg Campaign: 11509297
Recall Date: Feb 27, 2023
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
Car stalled at an intersection twice. We took it to a repair shop after the first instance and they told us the battery had died, though they were able to charge it and it restarted fine. They could not find any other issues. We continued to drive it and two days later the car died at another intersection just after my wife had picked up our kids from school. We had it towed to the dealer this time. I relayed the recall information for an earlier or different model of my car that sounded like the same issue: the starter motor fuse. I believe this to be the same issue even though my car did not show up on the recall.
Corrective Action:
Car stalled at an intersection twice. We took it to a repair shop after the first instance and they told us the battery had died, though they were able to charge it and it restarted fine. They could not find any other issues. We continued to drive it and two days later the car died at another intersection just after my wife had picked up our kids from school. We had it towed to the dealer this time. I relayed the recall information for an earlier or different model of my car that sounded like the same issue: the starter motor fuse. I believe this to be the same issue even though my car did not show up on the recall.
Additional Notes:
Car stalled at an intersection twice. We took it to a repair shop after the first instance and they told us the battery had died, though they were able to charge it and it restarted fine. They could not find any other issues. We continued to drive it and two days later the car died at another intersection just after my wife had picked up our kids from school. We had it towed to the dealer this time. I relayed the recall information for an earlier or different model of my car that sounded like the same issue: the starter motor fuse. I believe this to be the same issue even though my car did not show up on the recall.
Mfg Campaign: 11435794
Recall Date: Oct 6, 2021
Volvo Car Usa, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE BACKUP CAMERA IS MALFUNCTIONING NOW BECAUSE THE VIEW FIELD IS PARTIALLY BLOCKED BY THE VEHICLE BODY. I WAS TOLD THAT THERE'RE SOME OTHER CARS (INCLUDING SOME NEW CARS AT DEALER) HAVE SIMILAR PROBLEMS. I VISITED THE RETAILER AND THEN CONTACTED THE CUSTOM CARE CENTER OF VOLVO. HOWEVER, THE RESPONSE IS DISAPPOINTING (HONESTLY, UNACCEPTABLE) BECAUSE I WAS TOLD THAT VOLVO CANNOT FIX IT.
Corrective Action:
THE BACKUP CAMERA IS MALFUNCTIONING NOW BECAUSE THE VIEW FIELD IS PARTIALLY BLOCKED BY THE VEHICLE BODY. I WAS TOLD THAT THERE'RE SOME OTHER CARS (INCLUDING SOME NEW CARS AT DEALER) HAVE SIMILAR PROBLEMS. I VISITED THE RETAILER AND THEN CONTACTED THE CUSTOM CARE CENTER OF VOLVO. HOWEVER, THE RESPONSE IS DISAPPOINTING (HONESTLY, UNACCEPTABLE) BECAUSE I WAS TOLD THAT VOLVO CANNOT FIX IT.
Additional Notes:
THE BACKUP CAMERA IS MALFUNCTIONING NOW BECAUSE THE VIEW FIELD IS PARTIALLY BLOCKED BY THE VEHICLE BODY. I WAS TOLD THAT THERE'RE SOME OTHER CARS (INCLUDING SOME NEW CARS AT DEALER) HAVE SIMILAR PROBLEMS. I VISITED THE RETAILER AND THEN CONTACTED THE CUSTOM CARE CENTER OF VOLVO. HOWEVER, THE RESPONSE IS DISAPPOINTING (HONESTLY, UNACCEPTABLE) BECAUSE I WAS TOLD THAT VOLVO CANNOT FIX IT.
Mfg Campaign: 11140377
Recall Date: Oct 15, 2018
Volvo Car Usa, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN COLD SOMETIMES NOT ABLE TO SHIFT FROM PARK TO ANY OTHER GEAR OR NEUTRAL. AFTER DRIVING, ABLE TO SHIFT FROM DRIVE OR REVERSE BACK TO PARK BUT GET MESSAGE SAYING "CAR IS NOT IN PARK - SHIFT TO PARK". WHEN IN NEUTRAL SOMETIMES NOT ABLE MOVE SHIFTER FROM NEUTRAL TO DRIVE OR PARK. WHEN CONTACTED DEALER FOR SERVICE THEY SEEMED TO BE FAMILIAR WITH THE PROBLEM. MY CONCERNS ARE NOT BEING ABLE TO DRIVE CAR ON DEMAND, AS WELL AS NOT KNOWING IF CAR IS TRULY IN PARK OR NOT.
Corrective Action:
WHEN COLD SOMETIMES NOT ABLE TO SHIFT FROM PARK TO ANY OTHER GEAR OR NEUTRAL. AFTER DRIVING, ABLE TO SHIFT FROM DRIVE OR REVERSE BACK TO PARK BUT GET MESSAGE SAYING "CAR IS NOT IN PARK - SHIFT TO PARK". WHEN IN NEUTRAL SOMETIMES NOT ABLE MOVE SHIFTER FROM NEUTRAL TO DRIVE OR PARK. WHEN CONTACTED DEALER FOR SERVICE THEY SEEMED TO BE FAMILIAR WITH THE PROBLEM. MY CONCERNS ARE NOT BEING ABLE TO DRIVE CAR ON DEMAND, AS WELL AS NOT KNOWING IF CAR IS TRULY IN PARK OR NOT.
Additional Notes:
WHEN COLD SOMETIMES NOT ABLE TO SHIFT FROM PARK TO ANY OTHER GEAR OR NEUTRAL. AFTER DRIVING, ABLE TO SHIFT FROM DRIVE OR REVERSE BACK TO PARK BUT GET MESSAGE SAYING "CAR IS NOT IN PARK - SHIFT TO PARK". WHEN IN NEUTRAL SOMETIMES NOT ABLE MOVE SHIFTER FROM NEUTRAL TO DRIVE OR PARK. WHEN CONTACTED DEALER FOR SERVICE THEY SEEMED TO BE FAMILIAR WITH THE PROBLEM. MY CONCERNS ARE NOT BEING ABLE TO DRIVE CAR ON DEMAND, AS WELL AS NOT KNOWING IF CAR IS TRULY IN PARK OR NOT.
Mfg Campaign: 11080901
Recall Date: Mar 22, 2018
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
OWNER ON INTERSTATE AT POSTED SPEED (65) HEARD EXPLOSIVE SOUND OF THE SUNROOF EXPLODING. NO OTHER CARS WERE AHEAD OR ALONGSIDE, AND NO EVIDENCE OF A THROWN OR DROPPED OBJECT WAS APPARENT AT THAT TIME OR AFTERWARD. FORTUNATELY THE SUNSHADE SHIELDED HER FROM MOST OF THE BROKEN GLASS. DEALER CALLED IT AN 'ACT OF GOD' AND WOULD NOT HONOR A WARRANTY CLAIM FOR THE DAMAGE ' ESTIMATED AT OVER $1,100. INSURANCE COMPANY IS COVERING ALL COSTS, INCLUDING RENTAL CAR, UNTIL REPAIRS ARE COMPLETED.
Corrective Action:
OWNER ON INTERSTATE AT POSTED SPEED (65) HEARD EXPLOSIVE SOUND OF THE SUNROOF EXPLODING. NO OTHER CARS WERE AHEAD OR ALONGSIDE, AND NO EVIDENCE OF A THROWN OR DROPPED OBJECT WAS APPARENT AT THAT TIME OR AFTERWARD. FORTUNATELY THE SUNSHADE SHIELDED HER FROM MOST OF THE BROKEN GLASS. DEALER CALLED IT AN 'ACT OF GOD' AND WOULD NOT HONOR A WARRANTY CLAIM FOR THE DAMAGE ' ESTIMATED AT OVER $1,100. INSURANCE COMPANY IS COVERING ALL COSTS, INCLUDING RENTAL CAR, UNTIL REPAIRS ARE COMPLETED.
Additional Notes:
OWNER ON INTERSTATE AT POSTED SPEED (65) HEARD EXPLOSIVE SOUND OF THE SUNROOF EXPLODING. NO OTHER CARS WERE AHEAD OR ALONGSIDE, AND NO EVIDENCE OF A THROWN OR DROPPED OBJECT WAS APPARENT AT THAT TIME OR AFTERWARD. FORTUNATELY THE SUNSHADE SHIELDED HER FROM MOST OF THE BROKEN GLASS. DEALER CALLED IT AN 'ACT OF GOD' AND WOULD NOT HONOR A WARRANTY CLAIM FOR THE DAMAGE ' ESTIMATED AT OVER $1,100. INSURANCE COMPANY IS COVERING ALL COSTS, INCLUDING RENTAL CAR, UNTIL REPAIRS ARE COMPLETED.
Mfg Campaign: 11079132
Recall Date: Mar 14, 2018
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