Complaints & Recalls
Consumer Complaints
1 ComplaintYamaha Motor Corporation, Usa
Defect Description:
ENGINE
Potential Consequences:
ENGINE TOP END CATASTROPHICALLY DESTRUCTED CAUSING THE ENGINE TO STOP, LEADING TO POSSIBLE ACCIDENT. THIS VEHICLE HAS BEEN SERVICED MULTIPLE TIMES FOR A "TICKING" SOUND. IT WAS SUPPOSEDLY FIXED, BUT THEN IT CATASTROPHICALLY DESTRUCTED ON A 4 LANE ROAD LEADING ME TO ALMOST BE HIT BY A PASSING TRUCK. THE ATTACHED DOCUMENT CONTAINS LETTERS THAT I HAVE WROTE TO YAMAHA IN THE PAST TO ADDRESS THIS ISSUE. THE MOTORCYCLE WAS SERVICED "FIXED" TWICE BEFORE THE ENGINE CATASTROPHICALLY DESTRUCTED ON JUNE 13, 2019. THE MOTORCYCLE IS NOW BEING SERVICED AT MOTORWORLD OF EL CAJON IN EL CAJON, CA. I HAVE EMAILED YAMAHA THAT I AM CONCERNED THAT THERE PRODUCT IS UNSAFE. ALSO, I RECEIVED A MESSAGE FROM ANOTHER YAMAHA XMAX OWNER ON JUNE 30, 2019 THAT IS HAVING A SIMILAR EXPERIENCE.
Corrective Action:
ENGINE TOP END CATASTROPHICALLY DESTRUCTED CAUSING THE ENGINE TO STOP, LEADING TO POSSIBLE ACCIDENT. THIS VEHICLE HAS BEEN SERVICED MULTIPLE TIMES FOR A "TICKING" SOUND. IT WAS SUPPOSEDLY FIXED, BUT THEN IT CATASTROPHICALLY DESTRUCTED ON A 4 LANE ROAD LEADING ME TO ALMOST BE HIT BY A PASSING TRUCK. THE ATTACHED DOCUMENT CONTAINS LETTERS THAT I HAVE WROTE TO YAMAHA IN THE PAST TO ADDRESS THIS ISSUE. THE MOTORCYCLE WAS SERVICED "FIXED" TWICE BEFORE THE ENGINE CATASTROPHICALLY DESTRUCTED ON JUNE 13, 2019. THE MOTORCYCLE IS NOW BEING SERVICED AT MOTORWORLD OF EL CAJON IN EL CAJON, CA. I HAVE EMAILED YAMAHA THAT I AM CONCERNED THAT THERE PRODUCT IS UNSAFE. ALSO, I RECEIVED A MESSAGE FROM ANOTHER YAMAHA XMAX OWNER ON JUNE 30, 2019 THAT IS HAVING A SIMILAR EXPERIENCE.
Additional Notes:
ENGINE TOP END CATASTROPHICALLY DESTRUCTED CAUSING THE ENGINE TO STOP, LEADING TO POSSIBLE ACCIDENT. THIS VEHICLE HAS BEEN SERVICED MULTIPLE TIMES FOR A "TICKING" SOUND. IT WAS SUPPOSEDLY FIXED, BUT THEN IT CATASTROPHICALLY DESTRUCTED ON A 4 LANE ROAD LEADING ME TO ALMOST BE HIT BY A PASSING TRUCK. THE ATTACHED DOCUMENT CONTAINS LETTERS THAT I HAVE WROTE TO YAMAHA IN THE PAST TO ADDRESS THIS ISSUE. THE MOTORCYCLE WAS SERVICED "FIXED" TWICE BEFORE THE ENGINE CATASTROPHICALLY DESTRUCTED ON JUNE 13, 2019. THE MOTORCYCLE IS NOW BEING SERVICED AT MOTORWORLD OF EL CAJON IN EL CAJON, CA. I HAVE EMAILED YAMAHA THAT I AM CONCERNED THAT THERE PRODUCT IS UNSAFE. ALSO, I RECEIVED A MESSAGE FROM ANOTHER YAMAHA XMAX OWNER ON JUNE 30, 2019 THAT IS HAVING A SIMILAR EXPERIENCE.
Mfg Campaign: 11228509
Recall Date: Jun 30, 2019
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