Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016 Audi TT Roadster, TT Coupe, S3 Sedan, R8 Coupe, A3 Sedan, A3 Etron, A3 Cabriolet, 2016 Golf Sportwagen, Golf R, Golf GTI, Golf A7, and E Golf vehicles. During air bag deployment, the front passenger air bag may explode or deploy improperly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69DY, 61C1
Recall Date: Jul 27, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2015-2020 Audi S3 Sedan, A3 Sedan, 2016-2018 A3 Etron, 2017-2020 RS3 Sedan, and 2015-2019 A3 Cabriolet vehicles. The passenger occupant detection system (PODS) may malfunction and switch off the passenger air bag even when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69BY
Recall Date: Mar 22, 2021
Consumer Complaints
103 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I HAD THE SEAT POD RECALL REPAIR MADE ON MY CAR AND THIS DID NOT FIX THE PROBLEM OF THE INDICATOR GOING OFF AND A NOTICE ON THE DASH OF "AUDI PRE-SENSE: SYSTEM FAULT!" NOTICE. IN OTHER WORDS, THE PROBLEM OF A FAULTY AIRBAG CONNECTOR WIRE WAS NOT SOLVED BY A WIRE REPLACEMENT. I WAS TOLD THAT THE SEAT-OCCUPIED WEIGHT SENSOR WAS PROBABLY BAD - FROM DEALER BUT NOT COVERED UNDER THE WARRANTY.
Corrective Action:
I HAD THE SEAT POD RECALL REPAIR MADE ON MY CAR AND THIS DID NOT FIX THE PROBLEM OF THE INDICATOR GOING OFF AND A NOTICE ON THE DASH OF "AUDI PRE-SENSE: SYSTEM FAULT!" NOTICE. IN OTHER WORDS, THE PROBLEM OF A FAULTY AIRBAG CONNECTOR WIRE WAS NOT SOLVED BY A WIRE REPLACEMENT. I WAS TOLD THAT THE SEAT-OCCUPIED WEIGHT SENSOR WAS PROBABLY BAD - FROM DEALER BUT NOT COVERED UNDER THE WARRANTY.
Additional Notes:
I HAD THE SEAT POD RECALL REPAIR MADE ON MY CAR AND THIS DID NOT FIX THE PROBLEM OF THE INDICATOR GOING OFF AND A NOTICE ON THE DASH OF "AUDI PRE-SENSE: SYSTEM FAULT!" NOTICE. IN OTHER WORDS, THE PROBLEM OF A FAULTY AIRBAG CONNECTOR WIRE WAS NOT SOLVED BY A WIRE REPLACEMENT. I WAS TOLD THAT THE SEAT-OCCUPIED WEIGHT SENSOR WAS PROBABLY BAD - FROM DEALER BUT NOT COVERED UNDER THE WARRANTY.
Mfg Campaign: 11310883
Recall Date: Feb 23, 2020
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I CANT GET GAS , IT GOES OUT OF THE TANK
Corrective Action:
I CANT GET GAS , IT GOES OUT OF THE TANK
Additional Notes:
I CANT GET GAS , IT GOES OUT OF THE TANK
Mfg Campaign: 11297295
Recall Date: Jan 6, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE WAS GARAGED AND FUNCTIONING UNDER NORMAL CONDITIONS. APPX. 64000 MILES. WHEN THE CAR WAS TURNED ON AND PUT IN REVERSE, THE REARVIEW CAMERA'S VIEW WAS MODERATELY VISIBLE, BUT GARBLED PAST ANY USEFUL VIEW. THIS DID APPEAR TO HAPPEN AFTER THE TRUNK WAS SIMPLY OPENED AND SHUT BEFORE GETTING IN THE CAR, ALTHOUGH THAT SHOULD HARDLY AFFECT THE ABILITY FOR THE CAMERA TO WORK OR NOT. THE NEXT TIME I STARTED THE CAR, I DID NOT OPEN THE TRUNK, AND THE PROBLEM PERSISTED. THE TIME AFTER THAT, I OPENED THE TRUNK AND SHUT IT AND IT WENT AWAY. THEN IT CAME BACK. THIS HAS BEEN GOING ON FOR OVER 2 MONTHS NOW AND WOULD APPRECIATE SOME RESOLUTION. TOO EARLY FOR SIMPLE ELECTRONICS LIKE A CAMERA TO BE BREAKING, HOWEVER, CHECKING OTHER AUDI VEHICLES TSBS INDICATES THIS PROBLEM IS COMMONPLACE AND REPAIR WORK HAS BEEN PRESCRIBED IN THE PAST TO REPLACE THE WIRING HARNESS AND/OR THE CAMERA. IF THE CAMERA IS NOT WORKING PROPERLY, IT COULD CREATE AN UNSAFE SITUATION WHILE DRIVING IN REVERSE THAT THE USE OF THE CAMERA IS SUPPOSED TO PREVENT - I.E. A CRASH OR ACCIDENT WITH A PEDESTRIAN.
Corrective Action:
VEHICLE WAS GARAGED AND FUNCTIONING UNDER NORMAL CONDITIONS. APPX. 64000 MILES. WHEN THE CAR WAS TURNED ON AND PUT IN REVERSE, THE REARVIEW CAMERA'S VIEW WAS MODERATELY VISIBLE, BUT GARBLED PAST ANY USEFUL VIEW. THIS DID APPEAR TO HAPPEN AFTER THE TRUNK WAS SIMPLY OPENED AND SHUT BEFORE GETTING IN THE CAR, ALTHOUGH THAT SHOULD HARDLY AFFECT THE ABILITY FOR THE CAMERA TO WORK OR NOT. THE NEXT TIME I STARTED THE CAR, I DID NOT OPEN THE TRUNK, AND THE PROBLEM PERSISTED. THE TIME AFTER THAT, I OPENED THE TRUNK AND SHUT IT AND IT WENT AWAY. THEN IT CAME BACK. THIS HAS BEEN GOING ON FOR OVER 2 MONTHS NOW AND WOULD APPRECIATE SOME RESOLUTION. TOO EARLY FOR SIMPLE ELECTRONICS LIKE A CAMERA TO BE BREAKING, HOWEVER, CHECKING OTHER AUDI VEHICLES TSBS INDICATES THIS PROBLEM IS COMMONPLACE AND REPAIR WORK HAS BEEN PRESCRIBED IN THE PAST TO REPLACE THE WIRING HARNESS AND/OR THE CAMERA. IF THE CAMERA IS NOT WORKING PROPERLY, IT COULD CREATE AN UNSAFE SITUATION WHILE DRIVING IN REVERSE THAT THE USE OF THE CAMERA IS SUPPOSED TO PREVENT - I.E. A CRASH OR ACCIDENT WITH A PEDESTRIAN.
Additional Notes:
VEHICLE WAS GARAGED AND FUNCTIONING UNDER NORMAL CONDITIONS. APPX. 64000 MILES. WHEN THE CAR WAS TURNED ON AND PUT IN REVERSE, THE REARVIEW CAMERA'S VIEW WAS MODERATELY VISIBLE, BUT GARBLED PAST ANY USEFUL VIEW. THIS DID APPEAR TO HAPPEN AFTER THE TRUNK WAS SIMPLY OPENED AND SHUT BEFORE GETTING IN THE CAR, ALTHOUGH THAT SHOULD HARDLY AFFECT THE ABILITY FOR THE CAMERA TO WORK OR NOT. THE NEXT TIME I STARTED THE CAR, I DID NOT OPEN THE TRUNK, AND THE PROBLEM PERSISTED. THE TIME AFTER THAT, I OPENED THE TRUNK AND SHUT IT AND IT WENT AWAY. THEN IT CAME BACK. THIS HAS BEEN GOING ON FOR OVER 2 MONTHS NOW AND WOULD APPRECIATE SOME RESOLUTION. TOO EARLY FOR SIMPLE ELECTRONICS LIKE A CAMERA TO BE BREAKING, HOWEVER, CHECKING OTHER AUDI VEHICLES TSBS INDICATES THIS PROBLEM IS COMMONPLACE AND REPAIR WORK HAS BEEN PRESCRIBED IN THE PAST TO REPLACE THE WIRING HARNESS AND/OR THE CAMERA. IF THE CAMERA IS NOT WORKING PROPERLY, IT COULD CREATE AN UNSAFE SITUATION WHILE DRIVING IN REVERSE THAT THE USE OF THE CAMERA IS SUPPOSED TO PREVENT - I.E. A CRASH OR ACCIDENT WITH A PEDESTRIAN.
Mfg Campaign: 11288953
Recall Date: Dec 13, 2019
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