Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2015-2020 Audi S3 Sedan, A3 Sedan, 2016-2018 A3 Etron, 2017-2020 RS3 Sedan, and 2015-2019 A3 Cabriolet vehicles. The passenger occupant detection system (PODS) may malfunction and switch off the passenger air bag even when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69BY
Recall Date: Mar 22, 2021
Consumer Complaints
45 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Hello, I dropped my car off at Audi and Dominion in San Antonio Texas on Thursday July 10th for a repair this was a recall for the fuel pump system in something in the mechatronic controls. They had my car until Saturday I was informed that the repairs were done under warranty. Then on Saturday July 19th as I began to drive the vehicle a alert for my transmission malfunction appeared on my dashboard and I Lost first gear. I had my car taken to Audi on Dominion where I was informed by several service staff that this is a common malfunction after the last software update that was done the week prior and that it could take up to 48 hours to do the repair and recall warranty work on my vehicle. Audi on Dominion has had my vehicle for 5 days and has not given me an answer as to know whether or not the repairs will be approved as this is covered under my extended warranty. My car was working perfectly fine until I was forced to take it in for this recall of which Audi has failed to provide a loaner vehicle or give accurate information as to whether or not the repairs will be covered. I have been informed that I will be responsible for the cost of the repairs. These repairs are only brought upon due to Audis forcing me to bring the car in for the recall repair as it would have voided out the rest of my vehicles warranty. As of today I am still without a vehicle and without an answer from Audi. I have tried reaching out to Audi of America without any response.
Corrective Action:
Hello, I dropped my car off at Audi and Dominion in San Antonio Texas on Thursday July 10th for a repair this was a recall for the fuel pump system in something in the mechatronic controls. They had my car until Saturday I was informed that the repairs were done under warranty. Then on Saturday July 19th as I began to drive the vehicle a alert for my transmission malfunction appeared on my dashboard and I Lost first gear. I had my car taken to Audi on Dominion where I was informed by several service staff that this is a common malfunction after the last software update that was done the week prior and that it could take up to 48 hours to do the repair and recall warranty work on my vehicle. Audi on Dominion has had my vehicle for 5 days and has not given me an answer as to know whether or not the repairs will be approved as this is covered under my extended warranty. My car was working perfectly fine until I was forced to take it in for this recall of which Audi has failed to provide a loaner vehicle or give accurate information as to whether or not the repairs will be covered. I have been informed that I will be responsible for the cost of the repairs. These repairs are only brought upon due to Audis forcing me to bring the car in for the recall repair as it would have voided out the rest of my vehicles warranty. As of today I am still without a vehicle and without an answer from Audi. I have tried reaching out to Audi of America without any response.
Additional Notes:
Hello, I dropped my car off at Audi and Dominion in San Antonio Texas on Thursday July 10th for a repair this was a recall for the fuel pump system in something in the mechatronic controls. They had my car until Saturday I was informed that the repairs were done under warranty. Then on Saturday July 19th as I began to drive the vehicle a alert for my transmission malfunction appeared on my dashboard and I Lost first gear. I had my car taken to Audi on Dominion where I was informed by several service staff that this is a common malfunction after the last software update that was done the week prior and that it could take up to 48 hours to do the repair and recall warranty work on my vehicle. Audi on Dominion has had my vehicle for 5 days and has not given me an answer as to know whether or not the repairs will be approved as this is covered under my extended warranty. My car was working perfectly fine until I was forced to take it in for this recall of which Audi has failed to provide a loaner vehicle or give accurate information as to whether or not the repairs will be covered. I have been informed that I will be responsible for the cost of the repairs. These repairs are only brought upon due to Audis forcing me to bring the car in for the recall repair as it would have voided out the rest of my vehicles warranty. As of today I am still without a vehicle and without an answer from Audi. I have tried reaching out to Audi of America without any response.
Mfg Campaign: 11675534
Recall Date: Jul 23, 2025
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Hello, I dropped my car off at Audi and Dominion in San Antonio Texas on Thursday July 10th for a repair this was a recall for the fuel pump system in something in the mechatronic controls. They had my car until Saturday I was informed that the repairs were done under warranty. Then on Saturday July 19th as I began to drive the vehicle a alert for my transmission malfunction appeared on my dashboard and I Lost first gear. I had my car taken to Audi on Dominion where I was informed by several service staff that this is a common malfunction after the last software update that was done the week prior and that it could take up to 48 hours to do the repair and recall warranty work on my vehicle. Audi on Dominion has had my vehicle for 5 days and has not given me an answer as to know whether or not the repairs will be approved as this is covered under my extended warranty. My car was working perfectly fine until I was forced to take it in for this recall of which Audi has failed to provide a loaner vehicle or give accurate information as to whether or not the repairs will be covered. I have been informed that I will be responsible for the cost of the repairs. These repairs are only brought upon due to Audis forcing me to bring the car in for the recall repair as it would have voided out the rest of my vehicles warranty. As of today I am still without a vehicle and without an answer from Audi. I have tried reaching out to Audi of America without any response.
Corrective Action:
Hello, I dropped my car off at Audi and Dominion in San Antonio Texas on Thursday July 10th for a repair this was a recall for the fuel pump system in something in the mechatronic controls. They had my car until Saturday I was informed that the repairs were done under warranty. Then on Saturday July 19th as I began to drive the vehicle a alert for my transmission malfunction appeared on my dashboard and I Lost first gear. I had my car taken to Audi on Dominion where I was informed by several service staff that this is a common malfunction after the last software update that was done the week prior and that it could take up to 48 hours to do the repair and recall warranty work on my vehicle. Audi on Dominion has had my vehicle for 5 days and has not given me an answer as to know whether or not the repairs will be approved as this is covered under my extended warranty. My car was working perfectly fine until I was forced to take it in for this recall of which Audi has failed to provide a loaner vehicle or give accurate information as to whether or not the repairs will be covered. I have been informed that I will be responsible for the cost of the repairs. These repairs are only brought upon due to Audis forcing me to bring the car in for the recall repair as it would have voided out the rest of my vehicles warranty. As of today I am still without a vehicle and without an answer from Audi. I have tried reaching out to Audi of America without any response.
Additional Notes:
Hello, I dropped my car off at Audi and Dominion in San Antonio Texas on Thursday July 10th for a repair this was a recall for the fuel pump system in something in the mechatronic controls. They had my car until Saturday I was informed that the repairs were done under warranty. Then on Saturday July 19th as I began to drive the vehicle a alert for my transmission malfunction appeared on my dashboard and I Lost first gear. I had my car taken to Audi on Dominion where I was informed by several service staff that this is a common malfunction after the last software update that was done the week prior and that it could take up to 48 hours to do the repair and recall warranty work on my vehicle. Audi on Dominion has had my vehicle for 5 days and has not given me an answer as to know whether or not the repairs will be approved as this is covered under my extended warranty. My car was working perfectly fine until I was forced to take it in for this recall of which Audi has failed to provide a loaner vehicle or give accurate information as to whether or not the repairs will be covered. I have been informed that I will be responsible for the cost of the repairs. These repairs are only brought upon due to Audis forcing me to bring the car in for the recall repair as it would have voided out the rest of my vehicles warranty. As of today I am still without a vehicle and without an answer from Audi. I have tried reaching out to Audi of America without any response.
Mfg Campaign: 11675534
Recall Date: Jul 23, 2025
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Audi had a recall on my 2018 A3 for a Passenger Occupant Detection System. in July 2023, Audi replaced the PODS Sensor mat. Recently, the same car has encountered the same issue. The PODS light indicates the airbag is off even if a passenger is sitting in the seat. There has been not repair work since July 2023, that would impact the PODS. And the warning lights reappeared after a period of normalcy. I feel this is an incomplete recall remedy and Audi is now wanting to charge me for the repair
Corrective Action:
Audi had a recall on my 2018 A3 for a Passenger Occupant Detection System. in July 2023, Audi replaced the PODS Sensor mat. Recently, the same car has encountered the same issue. The PODS light indicates the airbag is off even if a passenger is sitting in the seat. There has been not repair work since July 2023, that would impact the PODS. And the warning lights reappeared after a period of normalcy. I feel this is an incomplete recall remedy and Audi is now wanting to charge me for the repair
Additional Notes:
Audi had a recall on my 2018 A3 for a Passenger Occupant Detection System. in July 2023, Audi replaced the PODS Sensor mat. Recently, the same car has encountered the same issue. The PODS light indicates the airbag is off even if a passenger is sitting in the seat. There has been not repair work since July 2023, that would impact the PODS. And the warning lights reappeared after a period of normalcy. I feel this is an incomplete recall remedy and Audi is now wanting to charge me for the repair
Mfg Campaign: 11668621
Recall Date: Jun 23, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Audi had a recall on my 2018 A3 for a Passenger Occupant Detection System. in July 2023, Audi replaced the PODS Sensor mat. Recently, the same car has encountered the same issue. The PODS light indicates the airbag is off even if a passenger is sitting in the seat. There has been not repair work since July 2023, that would impact the PODS. And the warning lights reappeared after a period of normalcy. I feel this is an incomplete recall remedy and Audi is now wanting to charge me for the repair
Corrective Action:
Audi had a recall on my 2018 A3 for a Passenger Occupant Detection System. in July 2023, Audi replaced the PODS Sensor mat. Recently, the same car has encountered the same issue. The PODS light indicates the airbag is off even if a passenger is sitting in the seat. There has been not repair work since July 2023, that would impact the PODS. And the warning lights reappeared after a period of normalcy. I feel this is an incomplete recall remedy and Audi is now wanting to charge me for the repair
Additional Notes:
Audi had a recall on my 2018 A3 for a Passenger Occupant Detection System. in July 2023, Audi replaced the PODS Sensor mat. Recently, the same car has encountered the same issue. The PODS light indicates the airbag is off even if a passenger is sitting in the seat. There has been not repair work since July 2023, that would impact the PODS. And the warning lights reappeared after a period of normalcy. I feel this is an incomplete recall remedy and Audi is now wanting to charge me for the repair
Mfg Campaign: 11668621
Recall Date: Jun 23, 2025
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My 2018 Audi A3 began having fuel-related issues after receiving the recall service for campaign 20YF (Suction Jet Pump Seal) at an authorized Audi dealership. I first took the vehicle to an independent mechanic, because the check engine light came on, and there was a strong fuel smell. Most concerning, fuel leaked heavily from the front part of the engine, posing an extreme fire risk. who performed a diagnostic and found the following faults: Cold start fuel pressure performance fault Fuel rail/system pressure too low Fuel rail pump control valve stuck open Injector 4 leaking fuel The mechanic replaced injector 4 and installed new seals. However, the fuel leak continued, so I decided to take the car back to the Audi dealership, since they had previously performed recall work on the vehicle. I was concerned that the fuel leak might be related to the recall. The dealership told me the issue was not related to the recall and required a new in-depth diagnostic, which I would have to pay for. I accepted, and they charged me $876 for a deeper inspection. After their diagnosis, they said the only issue was that the previous mechanic had installed the seals incorrectly. They replaced the seals again and charged me for the repair. When I picked up the vehicle, the check engine light was still on. I immediately reported it to the dealership, and they asked me to return the car, saying the light should not be on. Once I brought it back, they told me it was now a new issue unrelated to their work, and that I would need to pay for another diagnostic. I believe this ongoing problem is directly related to the fuel system recall or to the dealership’s repair, and I feel that I am being charged repeatedly for an issue that was never fully resolved. Despite my efforts to follow Audi’s process, I am being held financially responsible for what I believe is a safety-related failure that began after the recall was performed.
Corrective Action:
My 2018 Audi A3 began having fuel-related issues after receiving the recall service for campaign 20YF (Suction Jet Pump Seal) at an authorized Audi dealership. I first took the vehicle to an independent mechanic, because the check engine light came on, and there was a strong fuel smell. Most concerning, fuel leaked heavily from the front part of the engine, posing an extreme fire risk. who performed a diagnostic and found the following faults: Cold start fuel pressure performance fault Fuel rail/system pressure too low Fuel rail pump control valve stuck open Injector 4 leaking fuel The mechanic replaced injector 4 and installed new seals. However, the fuel leak continued, so I decided to take the car back to the Audi dealership, since they had previously performed recall work on the vehicle. I was concerned that the fuel leak might be related to the recall. The dealership told me the issue was not related to the recall and required a new in-depth diagnostic, which I would have to pay for. I accepted, and they charged me $876 for a deeper inspection. After their diagnosis, they said the only issue was that the previous mechanic had installed the seals incorrectly. They replaced the seals again and charged me for the repair. When I picked up the vehicle, the check engine light was still on. I immediately reported it to the dealership, and they asked me to return the car, saying the light should not be on. Once I brought it back, they told me it was now a new issue unrelated to their work, and that I would need to pay for another diagnostic. I believe this ongoing problem is directly related to the fuel system recall or to the dealership’s repair, and I feel that I am being charged repeatedly for an issue that was never fully resolved. Despite my efforts to follow Audi’s process, I am being held financially responsible for what I believe is a safety-related failure that began after the recall was performed.
Additional Notes:
My 2018 Audi A3 began having fuel-related issues after receiving the recall service for campaign 20YF (Suction Jet Pump Seal) at an authorized Audi dealership. I first took the vehicle to an independent mechanic, because the check engine light came on, and there was a strong fuel smell. Most concerning, fuel leaked heavily from the front part of the engine, posing an extreme fire risk. who performed a diagnostic and found the following faults: Cold start fuel pressure performance fault Fuel rail/system pressure too low Fuel rail pump control valve stuck open Injector 4 leaking fuel The mechanic replaced injector 4 and installed new seals. However, the fuel leak continued, so I decided to take the car back to the Audi dealership, since they had previously performed recall work on the vehicle. I was concerned that the fuel leak might be related to the recall. The dealership told me the issue was not related to the recall and required a new in-depth diagnostic, which I would have to pay for. I accepted, and they charged me $876 for a deeper inspection. After their diagnosis, they said the only issue was that the previous mechanic had installed the seals incorrectly. They replaced the seals again and charged me for the repair. When I picked up the vehicle, the check engine light was still on. I immediately reported it to the dealership, and they asked me to return the car, saying the light should not be on. Once I brought it back, they told me it was now a new issue unrelated to their work, and that I would need to pay for another diagnostic. I believe this ongoing problem is directly related to the fuel system recall or to the dealership’s repair, and I feel that I am being charged repeatedly for an issue that was never fully resolved. Despite my efforts to follow Audi’s process, I am being held financially responsible for what I believe is a safety-related failure that began after the recall was performed.
Mfg Campaign: 11668082
Recall Date: Jun 20, 2025
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving on the freeway at 60 mph when I received a warning code of a transmission problem. The code said the car was driveable but I should take it in for service. About 1-2 minutes after that the car lost all power. Unfortunately I broke down in the left lane in a construction zone without a shoulder. The state patrol had to temporarily shut down all three lanes of the highway to push me out of the traffic lane I was blocking. That was unsafe for me and for the state patrol and for the tow truck driver. The car was up to date on all recommended service, had been acting normally until the moment it failed, had not given me any warnings and is only 6 years old. I had the car towed to the dealer and the dealer reported that the Mechatronic unit (transmission computer) failed. Replacing the Mechatronic took a week and cost $5000.
Corrective Action:
I was driving on the freeway at 60 mph when I received a warning code of a transmission problem. The code said the car was driveable but I should take it in for service. About 1-2 minutes after that the car lost all power. Unfortunately I broke down in the left lane in a construction zone without a shoulder. The state patrol had to temporarily shut down all three lanes of the highway to push me out of the traffic lane I was blocking. That was unsafe for me and for the state patrol and for the tow truck driver. The car was up to date on all recommended service, had been acting normally until the moment it failed, had not given me any warnings and is only 6 years old. I had the car towed to the dealer and the dealer reported that the Mechatronic unit (transmission computer) failed. Replacing the Mechatronic took a week and cost $5000.
Additional Notes:
I was driving on the freeway at 60 mph when I received a warning code of a transmission problem. The code said the car was driveable but I should take it in for service. About 1-2 minutes after that the car lost all power. Unfortunately I broke down in the left lane in a construction zone without a shoulder. The state patrol had to temporarily shut down all three lanes of the highway to push me out of the traffic lane I was blocking. That was unsafe for me and for the state patrol and for the tow truck driver. The car was up to date on all recommended service, had been acting normally until the moment it failed, had not given me any warnings and is only 6 years old. I had the car towed to the dealer and the dealer reported that the Mechatronic unit (transmission computer) failed. Replacing the Mechatronic took a week and cost $5000.
Mfg Campaign: 11662230
Recall Date: May 20, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving on the freeway at 60 mph when I received a warning code of a transmission problem. The code said the car was driveable but I should take it in for service. About 1-2 minutes after that the car lost all power. Unfortunately I broke down in the left lane in a construction zone without a shoulder. The state patrol had to temporarily shut down all three lanes of the highway to push me out of the traffic lane I was blocking. That was unsafe for me and for the state patrol and for the tow truck driver. The car was up to date on all recommended service, had been acting normally until the moment it failed, had not given me any warnings and is only 6 years old. I had the car towed to the dealer and the dealer reported that the Mechatronic unit (transmission computer) failed. Replacing the Mechatronic took a week and cost $5000.
Corrective Action:
I was driving on the freeway at 60 mph when I received a warning code of a transmission problem. The code said the car was driveable but I should take it in for service. About 1-2 minutes after that the car lost all power. Unfortunately I broke down in the left lane in a construction zone without a shoulder. The state patrol had to temporarily shut down all three lanes of the highway to push me out of the traffic lane I was blocking. That was unsafe for me and for the state patrol and for the tow truck driver. The car was up to date on all recommended service, had been acting normally until the moment it failed, had not given me any warnings and is only 6 years old. I had the car towed to the dealer and the dealer reported that the Mechatronic unit (transmission computer) failed. Replacing the Mechatronic took a week and cost $5000.
Additional Notes:
I was driving on the freeway at 60 mph when I received a warning code of a transmission problem. The code said the car was driveable but I should take it in for service. About 1-2 minutes after that the car lost all power. Unfortunately I broke down in the left lane in a construction zone without a shoulder. The state patrol had to temporarily shut down all three lanes of the highway to push me out of the traffic lane I was blocking. That was unsafe for me and for the state patrol and for the tow truck driver. The car was up to date on all recommended service, had been acting normally until the moment it failed, had not given me any warnings and is only 6 years old. I had the car towed to the dealer and the dealer reported that the Mechatronic unit (transmission computer) failed. Replacing the Mechatronic took a week and cost $5000.
Mfg Campaign: 11662230
Recall Date: May 20, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Will be driving down the road and warning light comes on and car forces me to switch over to manual transmission in order to drive it. If I turn the vehicle off for a minute it will let me reset it to automatic, but then will switch back over to manual. Just wondering if the fuel leak pump that has been recalled is causing this problem.
Corrective Action:
Will be driving down the road and warning light comes on and car forces me to switch over to manual transmission in order to drive it. If I turn the vehicle off for a minute it will let me reset it to automatic, but then will switch back over to manual. Just wondering if the fuel leak pump that has been recalled is causing this problem.
Additional Notes:
Will be driving down the road and warning light comes on and car forces me to switch over to manual transmission in order to drive it. If I turn the vehicle off for a minute it will let me reset it to automatic, but then will switch back over to manual. Just wondering if the fuel leak pump that has been recalled is causing this problem.
Mfg Campaign: 11584881
Recall Date: Apr 24, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle pre-sense stopped the vehicle due to the detection of an object however, there was no object. This happened going forward and in reverse multiple times, causing the car to come to a sudden, abrupt stop even at speeds in excess of 30mph. This resulting in my teen daughter having bruising from the seat belt. The car was taken to the dealership and the dealership recalibrated the control unit. The vehicle continues to unnecessarily activate pre-sense when in reverse, and causes the car to come to an abrupt halt despite there being no object. The system may be responding to shadows. Numerous returns to the service department continue to yield “no codes”. The PODS system was recalled and this is a related system.
Corrective Action:
The vehicle pre-sense stopped the vehicle due to the detection of an object however, there was no object. This happened going forward and in reverse multiple times, causing the car to come to a sudden, abrupt stop even at speeds in excess of 30mph. This resulting in my teen daughter having bruising from the seat belt. The car was taken to the dealership and the dealership recalibrated the control unit. The vehicle continues to unnecessarily activate pre-sense when in reverse, and causes the car to come to an abrupt halt despite there being no object. The system may be responding to shadows. Numerous returns to the service department continue to yield “no codes”. The PODS system was recalled and this is a related system.
Additional Notes:
The vehicle pre-sense stopped the vehicle due to the detection of an object however, there was no object. This happened going forward and in reverse multiple times, causing the car to come to a sudden, abrupt stop even at speeds in excess of 30mph. This resulting in my teen daughter having bruising from the seat belt. The car was taken to the dealership and the dealership recalibrated the control unit. The vehicle continues to unnecessarily activate pre-sense when in reverse, and causes the car to come to an abrupt halt despite there being no object. The system may be responding to shadows. Numerous returns to the service department continue to yield “no codes”. The PODS system was recalled and this is a related system.
Mfg Campaign: 11582606
Recall Date: Apr 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The vehicle pre-sense stopped the vehicle due to the detection of an object however, there was no object. This happened going forward and in reverse multiple times, causing the car to come to a sudden, abrupt stop even at speeds in excess of 30mph. This resulting in my teen daughter having bruising from the seat belt. The car was taken to the dealership and the dealership recalibrated the control unit. The vehicle continues to unnecessarily activate pre-sense when in reverse, and causes the car to come to an abrupt halt despite there being no object. The system may be responding to shadows. Numerous returns to the service department continue to yield “no codes”. The PODS system was recalled and this is a related system.
Corrective Action:
The vehicle pre-sense stopped the vehicle due to the detection of an object however, there was no object. This happened going forward and in reverse multiple times, causing the car to come to a sudden, abrupt stop even at speeds in excess of 30mph. This resulting in my teen daughter having bruising from the seat belt. The car was taken to the dealership and the dealership recalibrated the control unit. The vehicle continues to unnecessarily activate pre-sense when in reverse, and causes the car to come to an abrupt halt despite there being no object. The system may be responding to shadows. Numerous returns to the service department continue to yield “no codes”. The PODS system was recalled and this is a related system.
Additional Notes:
The vehicle pre-sense stopped the vehicle due to the detection of an object however, there was no object. This happened going forward and in reverse multiple times, causing the car to come to a sudden, abrupt stop even at speeds in excess of 30mph. This resulting in my teen daughter having bruising from the seat belt. The car was taken to the dealership and the dealership recalibrated the control unit. The vehicle continues to unnecessarily activate pre-sense when in reverse, and causes the car to come to an abrupt halt despite there being no object. The system may be responding to shadows. Numerous returns to the service department continue to yield “no codes”. The PODS system was recalled and this is a related system.
Mfg Campaign: 11582606
Recall Date: Apr 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The vehicle pre-sense stopped the vehicle due to the detection of an object however, there was no object. This happened going forward and in reverse multiple times, causing the car to come to a sudden, abrupt stop even at speeds in excess of 30mph. This resulting in my teen daughter having bruising from the seat belt. The car was taken to the dealership and the dealership recalibrated the control unit. The vehicle continues to unnecessarily activate pre-sense when in reverse, and causes the car to come to an abrupt halt despite there being no object. The system may be responding to shadows. Numerous returns to the service department continue to yield “no codes”. The PODS system was recalled and this is a related system.
Corrective Action:
The vehicle pre-sense stopped the vehicle due to the detection of an object however, there was no object. This happened going forward and in reverse multiple times, causing the car to come to a sudden, abrupt stop even at speeds in excess of 30mph. This resulting in my teen daughter having bruising from the seat belt. The car was taken to the dealership and the dealership recalibrated the control unit. The vehicle continues to unnecessarily activate pre-sense when in reverse, and causes the car to come to an abrupt halt despite there being no object. The system may be responding to shadows. Numerous returns to the service department continue to yield “no codes”. The PODS system was recalled and this is a related system.
Additional Notes:
The vehicle pre-sense stopped the vehicle due to the detection of an object however, there was no object. This happened going forward and in reverse multiple times, causing the car to come to a sudden, abrupt stop even at speeds in excess of 30mph. This resulting in my teen daughter having bruising from the seat belt. The car was taken to the dealership and the dealership recalibrated the control unit. The vehicle continues to unnecessarily activate pre-sense when in reverse, and causes the car to come to an abrupt halt despite there being no object. The system may be responding to shadows. Numerous returns to the service department continue to yield “no codes”. The PODS system was recalled and this is a related system.
Mfg Campaign: 11582606
Recall Date: Apr 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
About once per month my car will rev when the accelerator is pushed but the car will not proceed. On MULTIPLE occasions this has put the SAFETY of myself and other road users at SIGNIFICANT RISK. This is because I'll be attempting to pull into traffic and the car will FAIL TO PROCEED. This is a known issue documented by Audi in TSB # [XXX] [XXX] ). I've described the issue before to my dealership but only found out about the fix myself via researching on NHTSA's site. Further, this should CLEARLY BE A RECALL - the vehicle does not move when it is needed. Audi should not be charging customers for this update and it should be applied to ALL effected vehicles. Happy to provide any additional information needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
About once per month my car will rev when the accelerator is pushed but the car will not proceed. On MULTIPLE occasions this has put the SAFETY of myself and other road users at SIGNIFICANT RISK. This is because I'll be attempting to pull into traffic and the car will FAIL TO PROCEED. This is a known issue documented by Audi in TSB # [XXX] [XXX] ). I've described the issue before to my dealership but only found out about the fix myself via researching on NHTSA's site. Further, this should CLEARLY BE A RECALL - the vehicle does not move when it is needed. Audi should not be charging customers for this update and it should be applied to ALL effected vehicles. Happy to provide any additional information needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
About once per month my car will rev when the accelerator is pushed but the car will not proceed. On MULTIPLE occasions this has put the SAFETY of myself and other road users at SIGNIFICANT RISK. This is because I'll be attempting to pull into traffic and the car will FAIL TO PROCEED. This is a known issue documented by Audi in TSB # [XXX] [XXX] ). I've described the issue before to my dealership but only found out about the fix myself via researching on NHTSA's site. Further, this should CLEARLY BE A RECALL - the vehicle does not move when it is needed. Audi should not be charging customers for this update and it should be applied to ALL effected vehicles. Happy to provide any additional information needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579811
Recall Date: Mar 27, 2024
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
My Audi a3 got the recall for PODS done 5/2022 which the sensors and air bag in the passenger side weren’t working and I got the same lights come up 2 weeks ago. My Dealership says since this was a recalled item and is a massive safety concern and should be covered by AUDI USA. Instead they want to charge me $1400. I have 3 kids and one sits in the front, and need my car to take them to school and so forth so big safety feature I need. This is a huge safety issue and Audi needs to take accountability
Corrective Action:
My Audi a3 got the recall for PODS done 5/2022 which the sensors and air bag in the passenger side weren’t working and I got the same lights come up 2 weeks ago. My Dealership says since this was a recalled item and is a massive safety concern and should be covered by AUDI USA. Instead they want to charge me $1400. I have 3 kids and one sits in the front, and need my car to take them to school and so forth so big safety feature I need. This is a huge safety issue and Audi needs to take accountability
Additional Notes:
My Audi a3 got the recall for PODS done 5/2022 which the sensors and air bag in the passenger side weren’t working and I got the same lights come up 2 weeks ago. My Dealership says since this was a recalled item and is a massive safety concern and should be covered by AUDI USA. Instead they want to charge me $1400. I have 3 kids and one sits in the front, and need my car to take them to school and so forth so big safety feature I need. This is a huge safety issue and Audi needs to take accountability
Mfg Campaign: 11561305
Recall Date: Dec 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
My Audi a3 got the recall for PODS done 5/2022 which the sensors and air bag in the passenger side weren’t working and I got the same lights come up 2 weeks ago. My Dealership says since this was a recalled item and is a massive safety concern and should be covered by AUDI USA. Instead they want to charge me $1400. I have 3 kids and one sits in the front, and need my car to take them to school and so forth so big safety feature I need. This is a huge safety issue and Audi needs to take accountability
Corrective Action:
My Audi a3 got the recall for PODS done 5/2022 which the sensors and air bag in the passenger side weren’t working and I got the same lights come up 2 weeks ago. My Dealership says since this was a recalled item and is a massive safety concern and should be covered by AUDI USA. Instead they want to charge me $1400. I have 3 kids and one sits in the front, and need my car to take them to school and so forth so big safety feature I need. This is a huge safety issue and Audi needs to take accountability
Additional Notes:
My Audi a3 got the recall for PODS done 5/2022 which the sensors and air bag in the passenger side weren’t working and I got the same lights come up 2 weeks ago. My Dealership says since this was a recalled item and is a massive safety concern and should be covered by AUDI USA. Instead they want to charge me $1400. I have 3 kids and one sits in the front, and need my car to take them to school and so forth so big safety feature I need. This is a huge safety issue and Audi needs to take accountability
Mfg Campaign: 11561305
Recall Date: Dec 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
My Audi a3 got the recall for PODS done 5/2022 which the sensors and air bag in the passenger side weren’t working and I got the same lights come up 2 weeks ago. My Dealership says since this was a recalled item and is a massive safety concern and should be covered by AUDI USA. Instead they want to charge me $1400. I have 3 kids and one sits in the front, and need my car to take them to school and so forth so big safety feature I need. This is a huge safety issue and Audi needs to take accountability
Corrective Action:
My Audi a3 got the recall for PODS done 5/2022 which the sensors and air bag in the passenger side weren’t working and I got the same lights come up 2 weeks ago. My Dealership says since this was a recalled item and is a massive safety concern and should be covered by AUDI USA. Instead they want to charge me $1400. I have 3 kids and one sits in the front, and need my car to take them to school and so forth so big safety feature I need. This is a huge safety issue and Audi needs to take accountability
Additional Notes:
My Audi a3 got the recall for PODS done 5/2022 which the sensors and air bag in the passenger side weren’t working and I got the same lights come up 2 weeks ago. My Dealership says since this was a recalled item and is a massive safety concern and should be covered by AUDI USA. Instead they want to charge me $1400. I have 3 kids and one sits in the front, and need my car to take them to school and so forth so big safety feature I need. This is a huge safety issue and Audi needs to take accountability
Mfg Campaign: 11561305
Recall Date: Dec 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission module! Started jerking when switching gears, to not switching gears at all and this happened while driving so I was on the road stalled with no gear changes! Car is inoperable, due to this and it’s still being paid for yet not able to be driven from practically the day I bought it! The manufacturer knows this is an issue and we are still out here in unsafe non gear changing cars! Very dangerous
Corrective Action:
Transmission module! Started jerking when switching gears, to not switching gears at all and this happened while driving so I was on the road stalled with no gear changes! Car is inoperable, due to this and it’s still being paid for yet not able to be driven from practically the day I bought it! The manufacturer knows this is an issue and we are still out here in unsafe non gear changing cars! Very dangerous
Additional Notes:
Transmission module! Started jerking when switching gears, to not switching gears at all and this happened while driving so I was on the road stalled with no gear changes! Car is inoperable, due to this and it’s still being paid for yet not able to be driven from practically the day I bought it! The manufacturer knows this is an issue and we are still out here in unsafe non gear changing cars! Very dangerous
Mfg Campaign: 11554789
Recall Date: Nov 13, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
appointment Aug2022 to take car for recall work of the PODS sensor mat & to update the PODS control module but was told the part was out of stock due to logistics. Why they scheduled appointment without confirming the part was in stock. I was then told before I left that there was a couple hundred cars needing this recall and that there would be a waiting list for recall work and that I would get a call to be put on a waiting list, never received a call. Then 6 months later in Feb 2023, I received another letter from Audi informing me again of the recall 69BY & a new recall item 24Wi. I called Audi & was told the part(s) were out of stock. I called today 16AUG2023 after waiting another six months & a service advisor informed me that the recall work was already performed on my vehicle. According to the invoice(s) from Audi of El Paso the recall work for PODS was completed on 05DEC2020 for Audi Action Code 69Z4 and 23AI . But according to a letter from Audi of America dated May 2021, it stated that a interim safety recall notice was issued but a recall repair is not yet available for Audi Action Code 69BY. It was still being under investigation and a solution was still being developed. In Dec 2021, I received a letter from Audi stating that there was a solution to fix the recall/defect 69BY & it says “to correct this defect, your authorized Audi dealer will replace the passenger occupant detention system (PODS) sensor mat & update the PODS control module.” I called Audi of El Paso after receiving the letter & was told part was on backorder due to demand. I inputted the VIN of my vehicle into Audi USA recall webpage [XXX] ). I also ran VIN into the NHTSA database. Both Audi & NHTSA state that recall(s) work 69BY & 24Wi on my vehicle have not been fixed. But according to Audi of El Paso all the recall work was done in 2020. Air bags turn off with wife in car have airbag problems since 2019. Current Mileage 34k INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
appointment Aug2022 to take car for recall work of the PODS sensor mat & to update the PODS control module but was told the part was out of stock due to logistics. Why they scheduled appointment without confirming the part was in stock. I was then told before I left that there was a couple hundred cars needing this recall and that there would be a waiting list for recall work and that I would get a call to be put on a waiting list, never received a call. Then 6 months later in Feb 2023, I received another letter from Audi informing me again of the recall 69BY & a new recall item 24Wi. I called Audi & was told the part(s) were out of stock. I called today 16AUG2023 after waiting another six months & a service advisor informed me that the recall work was already performed on my vehicle. According to the invoice(s) from Audi of El Paso the recall work for PODS was completed on 05DEC2020 for Audi Action Code 69Z4 and 23AI . But according to a letter from Audi of America dated May 2021, it stated that a interim safety recall notice was issued but a recall repair is not yet available for Audi Action Code 69BY. It was still being under investigation and a solution was still being developed. In Dec 2021, I received a letter from Audi stating that there was a solution to fix the recall/defect 69BY & it says “to correct this defect, your authorized Audi dealer will replace the passenger occupant detention system (PODS) sensor mat & update the PODS control module.” I called Audi of El Paso after receiving the letter & was told part was on backorder due to demand. I inputted the VIN of my vehicle into Audi USA recall webpage [XXX] ). I also ran VIN into the NHTSA database. Both Audi & NHTSA state that recall(s) work 69BY & 24Wi on my vehicle have not been fixed. But according to Audi of El Paso all the recall work was done in 2020. Air bags turn off with wife in car have airbag problems since 2019. Current Mileage 34k INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
appointment Aug2022 to take car for recall work of the PODS sensor mat & to update the PODS control module but was told the part was out of stock due to logistics. Why they scheduled appointment without confirming the part was in stock. I was then told before I left that there was a couple hundred cars needing this recall and that there would be a waiting list for recall work and that I would get a call to be put on a waiting list, never received a call. Then 6 months later in Feb 2023, I received another letter from Audi informing me again of the recall 69BY & a new recall item 24Wi. I called Audi & was told the part(s) were out of stock. I called today 16AUG2023 after waiting another six months & a service advisor informed me that the recall work was already performed on my vehicle. According to the invoice(s) from Audi of El Paso the recall work for PODS was completed on 05DEC2020 for Audi Action Code 69Z4 and 23AI . But according to a letter from Audi of America dated May 2021, it stated that a interim safety recall notice was issued but a recall repair is not yet available for Audi Action Code 69BY. It was still being under investigation and a solution was still being developed. In Dec 2021, I received a letter from Audi stating that there was a solution to fix the recall/defect 69BY & it says “to correct this defect, your authorized Audi dealer will replace the passenger occupant detention system (PODS) sensor mat & update the PODS control module.” I called Audi of El Paso after receiving the letter & was told part was on backorder due to demand. I inputted the VIN of my vehicle into Audi USA recall webpage [XXX] ). I also ran VIN into the NHTSA database. Both Audi & NHTSA state that recall(s) work 69BY & 24Wi on my vehicle have not been fixed. But according to Audi of El Paso all the recall work was done in 2020. Air bags turn off with wife in car have airbag problems since 2019. Current Mileage 34k INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11539014
Recall Date: Aug 16, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
appointment Aug2022 to take car for recall work of the PODS sensor mat & to update the PODS control module but was told the part was out of stock due to logistics. Why they scheduled appointment without confirming the part was in stock. I was then told before I left that there was a couple hundred cars needing this recall and that there would be a waiting list for recall work and that I would get a call to be put on a waiting list, never received a call. Then 6 months later in Feb 2023, I received another letter from Audi informing me again of the recall 69BY & a new recall item 24Wi. I called Audi & was told the part(s) were out of stock. I called today 16AUG2023 after waiting another six months & a service advisor informed me that the recall work was already performed on my vehicle. According to the invoice(s) from Audi of El Paso the recall work for PODS was completed on 05DEC2020 for Audi Action Code 69Z4 and 23AI . But according to a letter from Audi of America dated May 2021, it stated that a interim safety recall notice was issued but a recall repair is not yet available for Audi Action Code 69BY. It was still being under investigation and a solution was still being developed. In Dec 2021, I received a letter from Audi stating that there was a solution to fix the recall/defect 69BY & it says “to correct this defect, your authorized Audi dealer will replace the passenger occupant detention system (PODS) sensor mat & update the PODS control module.” I called Audi of El Paso after receiving the letter & was told part was on backorder due to demand. I inputted the VIN of my vehicle into Audi USA recall webpage [XXX] ). I also ran VIN into the NHTSA database. Both Audi & NHTSA state that recall(s) work 69BY & 24Wi on my vehicle have not been fixed. But according to Audi of El Paso all the recall work was done in 2020. Air bags turn off with wife in car have airbag problems since 2019. Current Mileage 34k INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
appointment Aug2022 to take car for recall work of the PODS sensor mat & to update the PODS control module but was told the part was out of stock due to logistics. Why they scheduled appointment without confirming the part was in stock. I was then told before I left that there was a couple hundred cars needing this recall and that there would be a waiting list for recall work and that I would get a call to be put on a waiting list, never received a call. Then 6 months later in Feb 2023, I received another letter from Audi informing me again of the recall 69BY & a new recall item 24Wi. I called Audi & was told the part(s) were out of stock. I called today 16AUG2023 after waiting another six months & a service advisor informed me that the recall work was already performed on my vehicle. According to the invoice(s) from Audi of El Paso the recall work for PODS was completed on 05DEC2020 for Audi Action Code 69Z4 and 23AI . But according to a letter from Audi of America dated May 2021, it stated that a interim safety recall notice was issued but a recall repair is not yet available for Audi Action Code 69BY. It was still being under investigation and a solution was still being developed. In Dec 2021, I received a letter from Audi stating that there was a solution to fix the recall/defect 69BY & it says “to correct this defect, your authorized Audi dealer will replace the passenger occupant detention system (PODS) sensor mat & update the PODS control module.” I called Audi of El Paso after receiving the letter & was told part was on backorder due to demand. I inputted the VIN of my vehicle into Audi USA recall webpage [XXX] ). I also ran VIN into the NHTSA database. Both Audi & NHTSA state that recall(s) work 69BY & 24Wi on my vehicle have not been fixed. But according to Audi of El Paso all the recall work was done in 2020. Air bags turn off with wife in car have airbag problems since 2019. Current Mileage 34k INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
appointment Aug2022 to take car for recall work of the PODS sensor mat & to update the PODS control module but was told the part was out of stock due to logistics. Why they scheduled appointment without confirming the part was in stock. I was then told before I left that there was a couple hundred cars needing this recall and that there would be a waiting list for recall work and that I would get a call to be put on a waiting list, never received a call. Then 6 months later in Feb 2023, I received another letter from Audi informing me again of the recall 69BY & a new recall item 24Wi. I called Audi & was told the part(s) were out of stock. I called today 16AUG2023 after waiting another six months & a service advisor informed me that the recall work was already performed on my vehicle. According to the invoice(s) from Audi of El Paso the recall work for PODS was completed on 05DEC2020 for Audi Action Code 69Z4 and 23AI . But according to a letter from Audi of America dated May 2021, it stated that a interim safety recall notice was issued but a recall repair is not yet available for Audi Action Code 69BY. It was still being under investigation and a solution was still being developed. In Dec 2021, I received a letter from Audi stating that there was a solution to fix the recall/defect 69BY & it says “to correct this defect, your authorized Audi dealer will replace the passenger occupant detention system (PODS) sensor mat & update the PODS control module.” I called Audi of El Paso after receiving the letter & was told part was on backorder due to demand. I inputted the VIN of my vehicle into Audi USA recall webpage [XXX] ). I also ran VIN into the NHTSA database. Both Audi & NHTSA state that recall(s) work 69BY & 24Wi on my vehicle have not been fixed. But according to Audi of El Paso all the recall work was done in 2020. Air bags turn off with wife in car have airbag problems since 2019. Current Mileage 34k INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11539014
Recall Date: Aug 16, 2023
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
appointment Aug2022 to take car for recall work of the PODS sensor mat & to update the PODS control module but was told the part was out of stock due to logistics. Why they scheduled appointment without confirming the part was in stock. I was then told before I left that there was a couple hundred cars needing this recall and that there would be a waiting list for recall work and that I would get a call to be put on a waiting list, never received a call. Then 6 months later in Feb 2023, I received another letter from Audi informing me again of the recall 69BY & a new recall item 24Wi. I called Audi & was told the part(s) were out of stock. I called today 16AUG2023 after waiting another six months & a service advisor informed me that the recall work was already performed on my vehicle. According to the invoice(s) from Audi of El Paso the recall work for PODS was completed on 05DEC2020 for Audi Action Code 69Z4 and 23AI . But according to a letter from Audi of America dated May 2021, it stated that a interim safety recall notice was issued but a recall repair is not yet available for Audi Action Code 69BY. It was still being under investigation and a solution was still being developed. In Dec 2021, I received a letter from Audi stating that there was a solution to fix the recall/defect 69BY & it says “to correct this defect, your authorized Audi dealer will replace the passenger occupant detention system (PODS) sensor mat & update the PODS control module.” I called Audi of El Paso after receiving the letter & was told part was on backorder due to demand. I inputted the VIN of my vehicle into Audi USA recall webpage [XXX] ). I also ran VIN into the NHTSA database. Both Audi & NHTSA state that recall(s) work 69BY & 24Wi on my vehicle have not been fixed. But according to Audi of El Paso all the recall work was done in 2020. Air bags turn off with wife in car have airbag problems since 2019. Current Mileage 34k INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
appointment Aug2022 to take car for recall work of the PODS sensor mat & to update the PODS control module but was told the part was out of stock due to logistics. Why they scheduled appointment without confirming the part was in stock. I was then told before I left that there was a couple hundred cars needing this recall and that there would be a waiting list for recall work and that I would get a call to be put on a waiting list, never received a call. Then 6 months later in Feb 2023, I received another letter from Audi informing me again of the recall 69BY & a new recall item 24Wi. I called Audi & was told the part(s) were out of stock. I called today 16AUG2023 after waiting another six months & a service advisor informed me that the recall work was already performed on my vehicle. According to the invoice(s) from Audi of El Paso the recall work for PODS was completed on 05DEC2020 for Audi Action Code 69Z4 and 23AI . But according to a letter from Audi of America dated May 2021, it stated that a interim safety recall notice was issued but a recall repair is not yet available for Audi Action Code 69BY. It was still being under investigation and a solution was still being developed. In Dec 2021, I received a letter from Audi stating that there was a solution to fix the recall/defect 69BY & it says “to correct this defect, your authorized Audi dealer will replace the passenger occupant detention system (PODS) sensor mat & update the PODS control module.” I called Audi of El Paso after receiving the letter & was told part was on backorder due to demand. I inputted the VIN of my vehicle into Audi USA recall webpage [XXX] ). I also ran VIN into the NHTSA database. Both Audi & NHTSA state that recall(s) work 69BY & 24Wi on my vehicle have not been fixed. But according to Audi of El Paso all the recall work was done in 2020. Air bags turn off with wife in car have airbag problems since 2019. Current Mileage 34k INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
appointment Aug2022 to take car for recall work of the PODS sensor mat & to update the PODS control module but was told the part was out of stock due to logistics. Why they scheduled appointment without confirming the part was in stock. I was then told before I left that there was a couple hundred cars needing this recall and that there would be a waiting list for recall work and that I would get a call to be put on a waiting list, never received a call. Then 6 months later in Feb 2023, I received another letter from Audi informing me again of the recall 69BY & a new recall item 24Wi. I called Audi & was told the part(s) were out of stock. I called today 16AUG2023 after waiting another six months & a service advisor informed me that the recall work was already performed on my vehicle. According to the invoice(s) from Audi of El Paso the recall work for PODS was completed on 05DEC2020 for Audi Action Code 69Z4 and 23AI . But according to a letter from Audi of America dated May 2021, it stated that a interim safety recall notice was issued but a recall repair is not yet available for Audi Action Code 69BY. It was still being under investigation and a solution was still being developed. In Dec 2021, I received a letter from Audi stating that there was a solution to fix the recall/defect 69BY & it says “to correct this defect, your authorized Audi dealer will replace the passenger occupant detention system (PODS) sensor mat & update the PODS control module.” I called Audi of El Paso after receiving the letter & was told part was on backorder due to demand. I inputted the VIN of my vehicle into Audi USA recall webpage [XXX] ). I also ran VIN into the NHTSA database. Both Audi & NHTSA state that recall(s) work 69BY & 24Wi on my vehicle have not been fixed. But according to Audi of El Paso all the recall work was done in 2020. Air bags turn off with wife in car have airbag problems since 2019. Current Mileage 34k INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11539014
Recall Date: Aug 16, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The low pressure fuel pump, located in the fuel tank, shorted out and melted surrounding plastic housing. The pump is available for for inspection and has been verified by an independent service center. The vehicle and failed component have not been inspected by the manufacturer, police or insurance reps. Audi of America was contacted, but declined to inspect or pass the issue to technical representatives. There were no warning lights or messages. Symptoms included hesitation at startup.
Corrective Action:
The low pressure fuel pump, located in the fuel tank, shorted out and melted surrounding plastic housing. The pump is available for for inspection and has been verified by an independent service center. The vehicle and failed component have not been inspected by the manufacturer, police or insurance reps. Audi of America was contacted, but declined to inspect or pass the issue to technical representatives. There were no warning lights or messages. Symptoms included hesitation at startup.
Additional Notes:
The low pressure fuel pump, located in the fuel tank, shorted out and melted surrounding plastic housing. The pump is available for for inspection and has been verified by an independent service center. The vehicle and failed component have not been inspected by the manufacturer, police or insurance reps. Audi of America was contacted, but declined to inspect or pass the issue to technical representatives. There were no warning lights or messages. Symptoms included hesitation at startup.
Mfg Campaign: 11511737
Recall Date: Mar 14, 2023
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Edzant Price LLC
Valencia, CA • 36 yrs
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