Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2015-2020 Audi S3 Sedan, A3 Sedan, 2016-2018 A3 Etron, 2017-2020 RS3 Sedan, and 2015-2019 A3 Cabriolet vehicles. The passenger occupant detection system (PODS) may malfunction and switch off the passenger air bag even when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69BY
Recall Date: Mar 22, 2021
Consumer Complaints
45 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
AUDI IS UNABLE TO PROVIDE A REMEDY FOR THE PODS RECALL IN A TIMELY MANNER MAKING MY AUDI A3 UNSAFE FOR PASSENGERS SITTING IN THE FRONT PASSENGER SEAT.
Corrective Action:
AUDI IS UNABLE TO PROVIDE A REMEDY FOR THE PODS RECALL IN A TIMELY MANNER MAKING MY AUDI A3 UNSAFE FOR PASSENGERS SITTING IN THE FRONT PASSENGER SEAT.
Additional Notes:
AUDI IS UNABLE TO PROVIDE A REMEDY FOR THE PODS RECALL IN A TIMELY MANNER MAKING MY AUDI A3 UNSAFE FOR PASSENGERS SITTING IN THE FRONT PASSENGER SEAT.
Mfg Campaign: 11414080
Recall Date: Apr 27, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON INITIAL START, OCCASIONALLY THE CAR WILL BECOME INACTIVE WHILE DRIVING (SOMETIMES STALLS/SPUTTERS & SOMETIMES JUST DOESN'T ADVANCE EVEN WHILE PRESSING ON THE GAS PEDAL). OFTEN THE CAR SPONTANEOUSLY RESPONDS WITHIN SECONDS IF IT HAS NOT STALLED, BUT RECENTLY NOW IT STALLS AND SPUTTERS, THEN NEEDS TO BE RESTARTED. I WAS PULLING OUT OF A PARKING LOT INTO TRAFFIC WITH SAFE DISTANCE, WHEN THE CAR BECAME "DORMANT" AND STALLED. LUCKILY, THERE WAS A CENTER LANE THAT I COULD COAST INTO TO AVOID CAUSING A SERIOUS ACCIDENT. UPON RESTARTING THE VEHICLE, THE SCREEN DISPLAYED "START/STOP SYSTEM: MALFUNCTION". I SHUT OFF THE SYSTEM AND DROVE HOME. THE NEXT MORNING, THE CAR DID THE SAME EXACT THING- HAD JUST STARTED UP THE CAR AND BEGAN DRIVING- AND IT LOST ALL POWER TO THE GAS PEDAL/WE ALMOST CAME TO A COMPLETE STOP- BUT THE CAR WAS STILL RUNNING, THEN IT QUICKLY RESET ITSELF. THIS TIME MY SERVICE ENGINE SOON LIGHT CAME ON. I CALLED THE DEALER AND TOOK IT IN FOR SERVICE. I WAS TOLD THAT IT WAS BAD GAS AND THAT I NEEDED TO TAKE IT TO CERTAIN GAS STATIONS -MARATHON OR SHELL ONLY AND ONLY PUT PREMIUM FUEL IN IT (ALTHOUGH THE MANUAL STATES THAT I CAN USE 87 OR 89). THE CAR IS UNSAFE AND IS DANGEROUS TO DRIVE. I AM PUTTING MYSELF AND MY OCCUPANTS IN DANGER AND ALSO THE LIVES OF OTHERS AROUND ME. I UNDERSTAND THAT THERE IS A CLASS ACTION LAW SUIT THAT WAS FILED IN 2020- THIS CANNOT WAIT- THERE MUST BE A RECALL- SOMEONE WILL GET SERIOUSLY HURT OR EVEN DIE BECAUSE OF THIS.
Corrective Action:
ON INITIAL START, OCCASIONALLY THE CAR WILL BECOME INACTIVE WHILE DRIVING (SOMETIMES STALLS/SPUTTERS & SOMETIMES JUST DOESN'T ADVANCE EVEN WHILE PRESSING ON THE GAS PEDAL). OFTEN THE CAR SPONTANEOUSLY RESPONDS WITHIN SECONDS IF IT HAS NOT STALLED, BUT RECENTLY NOW IT STALLS AND SPUTTERS, THEN NEEDS TO BE RESTARTED. I WAS PULLING OUT OF A PARKING LOT INTO TRAFFIC WITH SAFE DISTANCE, WHEN THE CAR BECAME "DORMANT" AND STALLED. LUCKILY, THERE WAS A CENTER LANE THAT I COULD COAST INTO TO AVOID CAUSING A SERIOUS ACCIDENT. UPON RESTARTING THE VEHICLE, THE SCREEN DISPLAYED "START/STOP SYSTEM: MALFUNCTION". I SHUT OFF THE SYSTEM AND DROVE HOME. THE NEXT MORNING, THE CAR DID THE SAME EXACT THING- HAD JUST STARTED UP THE CAR AND BEGAN DRIVING- AND IT LOST ALL POWER TO THE GAS PEDAL/WE ALMOST CAME TO A COMPLETE STOP- BUT THE CAR WAS STILL RUNNING, THEN IT QUICKLY RESET ITSELF. THIS TIME MY SERVICE ENGINE SOON LIGHT CAME ON. I CALLED THE DEALER AND TOOK IT IN FOR SERVICE. I WAS TOLD THAT IT WAS BAD GAS AND THAT I NEEDED TO TAKE IT TO CERTAIN GAS STATIONS -MARATHON OR SHELL ONLY AND ONLY PUT PREMIUM FUEL IN IT (ALTHOUGH THE MANUAL STATES THAT I CAN USE 87 OR 89). THE CAR IS UNSAFE AND IS DANGEROUS TO DRIVE. I AM PUTTING MYSELF AND MY OCCUPANTS IN DANGER AND ALSO THE LIVES OF OTHERS AROUND ME. I UNDERSTAND THAT THERE IS A CLASS ACTION LAW SUIT THAT WAS FILED IN 2020- THIS CANNOT WAIT- THERE MUST BE A RECALL- SOMEONE WILL GET SERIOUSLY HURT OR EVEN DIE BECAUSE OF THIS.
Additional Notes:
ON INITIAL START, OCCASIONALLY THE CAR WILL BECOME INACTIVE WHILE DRIVING (SOMETIMES STALLS/SPUTTERS & SOMETIMES JUST DOESN'T ADVANCE EVEN WHILE PRESSING ON THE GAS PEDAL). OFTEN THE CAR SPONTANEOUSLY RESPONDS WITHIN SECONDS IF IT HAS NOT STALLED, BUT RECENTLY NOW IT STALLS AND SPUTTERS, THEN NEEDS TO BE RESTARTED. I WAS PULLING OUT OF A PARKING LOT INTO TRAFFIC WITH SAFE DISTANCE, WHEN THE CAR BECAME "DORMANT" AND STALLED. LUCKILY, THERE WAS A CENTER LANE THAT I COULD COAST INTO TO AVOID CAUSING A SERIOUS ACCIDENT. UPON RESTARTING THE VEHICLE, THE SCREEN DISPLAYED "START/STOP SYSTEM: MALFUNCTION". I SHUT OFF THE SYSTEM AND DROVE HOME. THE NEXT MORNING, THE CAR DID THE SAME EXACT THING- HAD JUST STARTED UP THE CAR AND BEGAN DRIVING- AND IT LOST ALL POWER TO THE GAS PEDAL/WE ALMOST CAME TO A COMPLETE STOP- BUT THE CAR WAS STILL RUNNING, THEN IT QUICKLY RESET ITSELF. THIS TIME MY SERVICE ENGINE SOON LIGHT CAME ON. I CALLED THE DEALER AND TOOK IT IN FOR SERVICE. I WAS TOLD THAT IT WAS BAD GAS AND THAT I NEEDED TO TAKE IT TO CERTAIN GAS STATIONS -MARATHON OR SHELL ONLY AND ONLY PUT PREMIUM FUEL IN IT (ALTHOUGH THE MANUAL STATES THAT I CAN USE 87 OR 89). THE CAR IS UNSAFE AND IS DANGEROUS TO DRIVE. I AM PUTTING MYSELF AND MY OCCUPANTS IN DANGER AND ALSO THE LIVES OF OTHERS AROUND ME. I UNDERSTAND THAT THERE IS A CLASS ACTION LAW SUIT THAT WAS FILED IN 2020- THIS CANNOT WAIT- THERE MUST BE A RECALL- SOMEONE WILL GET SERIOUSLY HURT OR EVEN DIE BECAUSE OF THIS.
Mfg Campaign: 11396648
Recall Date: Feb 17, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ON INITIAL START, OCCASIONALLY THE CAR WILL BECOME INACTIVE WHILE DRIVING (SOMETIMES STALLS/SPUTTERS & SOMETIMES JUST DOESN'T ADVANCE EVEN WHILE PRESSING ON THE GAS PEDAL). OFTEN THE CAR SPONTANEOUSLY RESPONDS WITHIN SECONDS IF IT HAS NOT STALLED, BUT RECENTLY NOW IT STALLS AND SPUTTERS, THEN NEEDS TO BE RESTARTED. I WAS PULLING OUT OF A PARKING LOT INTO TRAFFIC WITH SAFE DISTANCE, WHEN THE CAR BECAME "DORMANT" AND STALLED. LUCKILY, THERE WAS A CENTER LANE THAT I COULD COAST INTO TO AVOID CAUSING A SERIOUS ACCIDENT. UPON RESTARTING THE VEHICLE, THE SCREEN DISPLAYED "START/STOP SYSTEM: MALFUNCTION". I SHUT OFF THE SYSTEM AND DROVE HOME. THE NEXT MORNING, THE CAR DID THE SAME EXACT THING- HAD JUST STARTED UP THE CAR AND BEGAN DRIVING- AND IT LOST ALL POWER TO THE GAS PEDAL/WE ALMOST CAME TO A COMPLETE STOP- BUT THE CAR WAS STILL RUNNING, THEN IT QUICKLY RESET ITSELF. THIS TIME MY SERVICE ENGINE SOON LIGHT CAME ON. I CALLED THE DEALER AND TOOK IT IN FOR SERVICE. I WAS TOLD THAT IT WAS BAD GAS AND THAT I NEEDED TO TAKE IT TO CERTAIN GAS STATIONS -MARATHON OR SHELL ONLY AND ONLY PUT PREMIUM FUEL IN IT (ALTHOUGH THE MANUAL STATES THAT I CAN USE 87 OR 89). THE CAR IS UNSAFE AND IS DANGEROUS TO DRIVE. I AM PUTTING MYSELF AND MY OCCUPANTS IN DANGER AND ALSO THE LIVES OF OTHERS AROUND ME. I UNDERSTAND THAT THERE IS A CLASS ACTION LAW SUIT THAT WAS FILED IN 2020- THIS CANNOT WAIT- THERE MUST BE A RECALL- SOMEONE WILL GET SERIOUSLY HURT OR EVEN DIE BECAUSE OF THIS.
Corrective Action:
ON INITIAL START, OCCASIONALLY THE CAR WILL BECOME INACTIVE WHILE DRIVING (SOMETIMES STALLS/SPUTTERS & SOMETIMES JUST DOESN'T ADVANCE EVEN WHILE PRESSING ON THE GAS PEDAL). OFTEN THE CAR SPONTANEOUSLY RESPONDS WITHIN SECONDS IF IT HAS NOT STALLED, BUT RECENTLY NOW IT STALLS AND SPUTTERS, THEN NEEDS TO BE RESTARTED. I WAS PULLING OUT OF A PARKING LOT INTO TRAFFIC WITH SAFE DISTANCE, WHEN THE CAR BECAME "DORMANT" AND STALLED. LUCKILY, THERE WAS A CENTER LANE THAT I COULD COAST INTO TO AVOID CAUSING A SERIOUS ACCIDENT. UPON RESTARTING THE VEHICLE, THE SCREEN DISPLAYED "START/STOP SYSTEM: MALFUNCTION". I SHUT OFF THE SYSTEM AND DROVE HOME. THE NEXT MORNING, THE CAR DID THE SAME EXACT THING- HAD JUST STARTED UP THE CAR AND BEGAN DRIVING- AND IT LOST ALL POWER TO THE GAS PEDAL/WE ALMOST CAME TO A COMPLETE STOP- BUT THE CAR WAS STILL RUNNING, THEN IT QUICKLY RESET ITSELF. THIS TIME MY SERVICE ENGINE SOON LIGHT CAME ON. I CALLED THE DEALER AND TOOK IT IN FOR SERVICE. I WAS TOLD THAT IT WAS BAD GAS AND THAT I NEEDED TO TAKE IT TO CERTAIN GAS STATIONS -MARATHON OR SHELL ONLY AND ONLY PUT PREMIUM FUEL IN IT (ALTHOUGH THE MANUAL STATES THAT I CAN USE 87 OR 89). THE CAR IS UNSAFE AND IS DANGEROUS TO DRIVE. I AM PUTTING MYSELF AND MY OCCUPANTS IN DANGER AND ALSO THE LIVES OF OTHERS AROUND ME. I UNDERSTAND THAT THERE IS A CLASS ACTION LAW SUIT THAT WAS FILED IN 2020- THIS CANNOT WAIT- THERE MUST BE A RECALL- SOMEONE WILL GET SERIOUSLY HURT OR EVEN DIE BECAUSE OF THIS.
Additional Notes:
ON INITIAL START, OCCASIONALLY THE CAR WILL BECOME INACTIVE WHILE DRIVING (SOMETIMES STALLS/SPUTTERS & SOMETIMES JUST DOESN'T ADVANCE EVEN WHILE PRESSING ON THE GAS PEDAL). OFTEN THE CAR SPONTANEOUSLY RESPONDS WITHIN SECONDS IF IT HAS NOT STALLED, BUT RECENTLY NOW IT STALLS AND SPUTTERS, THEN NEEDS TO BE RESTARTED. I WAS PULLING OUT OF A PARKING LOT INTO TRAFFIC WITH SAFE DISTANCE, WHEN THE CAR BECAME "DORMANT" AND STALLED. LUCKILY, THERE WAS A CENTER LANE THAT I COULD COAST INTO TO AVOID CAUSING A SERIOUS ACCIDENT. UPON RESTARTING THE VEHICLE, THE SCREEN DISPLAYED "START/STOP SYSTEM: MALFUNCTION". I SHUT OFF THE SYSTEM AND DROVE HOME. THE NEXT MORNING, THE CAR DID THE SAME EXACT THING- HAD JUST STARTED UP THE CAR AND BEGAN DRIVING- AND IT LOST ALL POWER TO THE GAS PEDAL/WE ALMOST CAME TO A COMPLETE STOP- BUT THE CAR WAS STILL RUNNING, THEN IT QUICKLY RESET ITSELF. THIS TIME MY SERVICE ENGINE SOON LIGHT CAME ON. I CALLED THE DEALER AND TOOK IT IN FOR SERVICE. I WAS TOLD THAT IT WAS BAD GAS AND THAT I NEEDED TO TAKE IT TO CERTAIN GAS STATIONS -MARATHON OR SHELL ONLY AND ONLY PUT PREMIUM FUEL IN IT (ALTHOUGH THE MANUAL STATES THAT I CAN USE 87 OR 89). THE CAR IS UNSAFE AND IS DANGEROUS TO DRIVE. I AM PUTTING MYSELF AND MY OCCUPANTS IN DANGER AND ALSO THE LIVES OF OTHERS AROUND ME. I UNDERSTAND THAT THERE IS A CLASS ACTION LAW SUIT THAT WAS FILED IN 2020- THIS CANNOT WAIT- THERE MUST BE A RECALL- SOMEONE WILL GET SERIOUSLY HURT OR EVEN DIE BECAUSE OF THIS.
Mfg Campaign: 11396648
Recall Date: Feb 17, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ON INITIAL START, OCCASIONALLY THE CAR WILL BECOME INACTIVE WHILE DRIVING (SOMETIMES STALLS/SPUTTERS & SOMETIMES JUST DOESN'T ADVANCE EVEN WHILE PRESSING ON THE GAS PEDAL). OFTEN THE CAR SPONTANEOUSLY RESPONDS WITHIN SECONDS IF IT HAS NOT STALLED, BUT RECENTLY NOW IT STALLS AND SPUTTERS, THEN NEEDS TO BE RESTARTED. I WAS PULLING OUT OF A PARKING LOT INTO TRAFFIC WITH SAFE DISTANCE, WHEN THE CAR BECAME "DORMANT" AND STALLED. LUCKILY, THERE WAS A CENTER LANE THAT I COULD COAST INTO TO AVOID CAUSING A SERIOUS ACCIDENT. UPON RESTARTING THE VEHICLE, THE SCREEN DISPLAYED "START/STOP SYSTEM: MALFUNCTION". I SHUT OFF THE SYSTEM AND DROVE HOME. THE NEXT MORNING, THE CAR DID THE SAME EXACT THING- HAD JUST STARTED UP THE CAR AND BEGAN DRIVING- AND IT LOST ALL POWER TO THE GAS PEDAL/WE ALMOST CAME TO A COMPLETE STOP- BUT THE CAR WAS STILL RUNNING, THEN IT QUICKLY RESET ITSELF. THIS TIME MY SERVICE ENGINE SOON LIGHT CAME ON. I CALLED THE DEALER AND TOOK IT IN FOR SERVICE. I WAS TOLD THAT IT WAS BAD GAS AND THAT I NEEDED TO TAKE IT TO CERTAIN GAS STATIONS -MARATHON OR SHELL ONLY AND ONLY PUT PREMIUM FUEL IN IT (ALTHOUGH THE MANUAL STATES THAT I CAN USE 87 OR 89). THE CAR IS UNSAFE AND IS DANGEROUS TO DRIVE. I AM PUTTING MYSELF AND MY OCCUPANTS IN DANGER AND ALSO THE LIVES OF OTHERS AROUND ME. I UNDERSTAND THAT THERE IS A CLASS ACTION LAW SUIT THAT WAS FILED IN 2020- THIS CANNOT WAIT- THERE MUST BE A RECALL- SOMEONE WILL GET SERIOUSLY HURT OR EVEN DIE BECAUSE OF THIS.
Corrective Action:
ON INITIAL START, OCCASIONALLY THE CAR WILL BECOME INACTIVE WHILE DRIVING (SOMETIMES STALLS/SPUTTERS & SOMETIMES JUST DOESN'T ADVANCE EVEN WHILE PRESSING ON THE GAS PEDAL). OFTEN THE CAR SPONTANEOUSLY RESPONDS WITHIN SECONDS IF IT HAS NOT STALLED, BUT RECENTLY NOW IT STALLS AND SPUTTERS, THEN NEEDS TO BE RESTARTED. I WAS PULLING OUT OF A PARKING LOT INTO TRAFFIC WITH SAFE DISTANCE, WHEN THE CAR BECAME "DORMANT" AND STALLED. LUCKILY, THERE WAS A CENTER LANE THAT I COULD COAST INTO TO AVOID CAUSING A SERIOUS ACCIDENT. UPON RESTARTING THE VEHICLE, THE SCREEN DISPLAYED "START/STOP SYSTEM: MALFUNCTION". I SHUT OFF THE SYSTEM AND DROVE HOME. THE NEXT MORNING, THE CAR DID THE SAME EXACT THING- HAD JUST STARTED UP THE CAR AND BEGAN DRIVING- AND IT LOST ALL POWER TO THE GAS PEDAL/WE ALMOST CAME TO A COMPLETE STOP- BUT THE CAR WAS STILL RUNNING, THEN IT QUICKLY RESET ITSELF. THIS TIME MY SERVICE ENGINE SOON LIGHT CAME ON. I CALLED THE DEALER AND TOOK IT IN FOR SERVICE. I WAS TOLD THAT IT WAS BAD GAS AND THAT I NEEDED TO TAKE IT TO CERTAIN GAS STATIONS -MARATHON OR SHELL ONLY AND ONLY PUT PREMIUM FUEL IN IT (ALTHOUGH THE MANUAL STATES THAT I CAN USE 87 OR 89). THE CAR IS UNSAFE AND IS DANGEROUS TO DRIVE. I AM PUTTING MYSELF AND MY OCCUPANTS IN DANGER AND ALSO THE LIVES OF OTHERS AROUND ME. I UNDERSTAND THAT THERE IS A CLASS ACTION LAW SUIT THAT WAS FILED IN 2020- THIS CANNOT WAIT- THERE MUST BE A RECALL- SOMEONE WILL GET SERIOUSLY HURT OR EVEN DIE BECAUSE OF THIS.
Additional Notes:
ON INITIAL START, OCCASIONALLY THE CAR WILL BECOME INACTIVE WHILE DRIVING (SOMETIMES STALLS/SPUTTERS & SOMETIMES JUST DOESN'T ADVANCE EVEN WHILE PRESSING ON THE GAS PEDAL). OFTEN THE CAR SPONTANEOUSLY RESPONDS WITHIN SECONDS IF IT HAS NOT STALLED, BUT RECENTLY NOW IT STALLS AND SPUTTERS, THEN NEEDS TO BE RESTARTED. I WAS PULLING OUT OF A PARKING LOT INTO TRAFFIC WITH SAFE DISTANCE, WHEN THE CAR BECAME "DORMANT" AND STALLED. LUCKILY, THERE WAS A CENTER LANE THAT I COULD COAST INTO TO AVOID CAUSING A SERIOUS ACCIDENT. UPON RESTARTING THE VEHICLE, THE SCREEN DISPLAYED "START/STOP SYSTEM: MALFUNCTION". I SHUT OFF THE SYSTEM AND DROVE HOME. THE NEXT MORNING, THE CAR DID THE SAME EXACT THING- HAD JUST STARTED UP THE CAR AND BEGAN DRIVING- AND IT LOST ALL POWER TO THE GAS PEDAL/WE ALMOST CAME TO A COMPLETE STOP- BUT THE CAR WAS STILL RUNNING, THEN IT QUICKLY RESET ITSELF. THIS TIME MY SERVICE ENGINE SOON LIGHT CAME ON. I CALLED THE DEALER AND TOOK IT IN FOR SERVICE. I WAS TOLD THAT IT WAS BAD GAS AND THAT I NEEDED TO TAKE IT TO CERTAIN GAS STATIONS -MARATHON OR SHELL ONLY AND ONLY PUT PREMIUM FUEL IN IT (ALTHOUGH THE MANUAL STATES THAT I CAN USE 87 OR 89). THE CAR IS UNSAFE AND IS DANGEROUS TO DRIVE. I AM PUTTING MYSELF AND MY OCCUPANTS IN DANGER AND ALSO THE LIVES OF OTHERS AROUND ME. I UNDERSTAND THAT THERE IS A CLASS ACTION LAW SUIT THAT WAS FILED IN 2020- THIS CANNOT WAIT- THERE MUST BE A RECALL- SOMEONE WILL GET SERIOUSLY HURT OR EVEN DIE BECAUSE OF THIS.
Mfg Campaign: 11396648
Recall Date: Feb 17, 2021
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
SAFETY RECALL 69Z4 PASSENGER OCCUPANT SECTION SYSTEM (PODS) FOR AUDI A3S. I RECEIVED NOTICE OF THIS RECALL FROM AUDI IN AUGUST 2019 AND AT THE TIME THERE WAS NO REPAIR AVAILABLE. I WAS RECEIVING THE AIRBAG WARNING LIGHT AND AUDIO WARNING SIGNALS INDICATING THAT THERE WAS A SAFETY SYSTEM MALFUNCTION. THE RECALL REPAIR BECAME AVAILABLE IN SEPTEMBER AND I HAD THE RECALL COMPLETED IN LATE SEPTEMBER 2019 AT THE DEALERSHIP I PURCHASED THE CAR FROM BRAND NEW. IN OCTOBER OF 2019 THE SAFETY WARNINGS AND AUDIO WARNINGS ABOUT MY SAFETY SYSTEMS AND MY AIR BAG LIGHT CAME ON AGAIN. I CALLED THE AUDI WILISONVILLE (OREGON) TO REPORT THE PROBLEM AND THEY AGAIN ATTEMPTED TO FIX IT IN NOVEMBER. IN DECEMBER, AGAIN THE SAME WARNING LIGHTS AND SOUNDS CAME ON. I AGAIN LET THEM ATTEMPT TO FIX THE ISSUE IN JANUARY 2020. THEY TOOK 13 DAYS AND GOT AUDI USA INVOLVED TO HELP SERVICE TO FIX THE PODS ISSUE. IN FEBRUARY OF 2020, I AGAIN AM EXPERIENCING THE SAME ISSUES WITH MY AIRBAGS AND SAFETY SYSTEMS AND WARNING LIGHTS. AUDI JUST CONTINUES TO ATTEMPT TO FIX THE CAR, BUT UNDER OREGON LEMON LAW I ONLY NEEDED TO ALLOW AUDI WILSONVILLE 1 CHANCE AT FIXING THE PODS PROBLEM BECAUSE AND THE ISSUE CAN CAUSE SERIOUS INJURY OR DEATH AND I QUOTE FROM THE AUDI RECALL NOTICE "IN THE EVENT OF A CRASH THERE WOULD BE AN INCREASED RISK OF INJURY TO THE OCCUPANT IN THE FRONT PASSENGER SEAT IF THE PASSENGER AIRBAG IS SWITCHED OFF/NOT WORKING." THE DEALERSHIP IS OFFERING TO PAY OFF THE REMAINDER OF WHAT I OWE ON THE CAR, BUT I WOULD STILL BE LOSING OVER $17,000 IN MONEY I PUT DOWN AND HAVE ALREADY PAID IN MONTHLY PAYMENT. THE WARNING LIGHTS COME ON RANDOMLY WHEN I'M DRIVING OR STATIONARY WAITING AT TRAFFIC LIGHTS. AUDI WILSONVILLE DOESN'T SEEM INTERESTED IN WORKING WITH ME TO FIND A RESOLUTION.
Corrective Action:
SAFETY RECALL 69Z4 PASSENGER OCCUPANT SECTION SYSTEM (PODS) FOR AUDI A3S. I RECEIVED NOTICE OF THIS RECALL FROM AUDI IN AUGUST 2019 AND AT THE TIME THERE WAS NO REPAIR AVAILABLE. I WAS RECEIVING THE AIRBAG WARNING LIGHT AND AUDIO WARNING SIGNALS INDICATING THAT THERE WAS A SAFETY SYSTEM MALFUNCTION. THE RECALL REPAIR BECAME AVAILABLE IN SEPTEMBER AND I HAD THE RECALL COMPLETED IN LATE SEPTEMBER 2019 AT THE DEALERSHIP I PURCHASED THE CAR FROM BRAND NEW. IN OCTOBER OF 2019 THE SAFETY WARNINGS AND AUDIO WARNINGS ABOUT MY SAFETY SYSTEMS AND MY AIR BAG LIGHT CAME ON AGAIN. I CALLED THE AUDI WILISONVILLE (OREGON) TO REPORT THE PROBLEM AND THEY AGAIN ATTEMPTED TO FIX IT IN NOVEMBER. IN DECEMBER, AGAIN THE SAME WARNING LIGHTS AND SOUNDS CAME ON. I AGAIN LET THEM ATTEMPT TO FIX THE ISSUE IN JANUARY 2020. THEY TOOK 13 DAYS AND GOT AUDI USA INVOLVED TO HELP SERVICE TO FIX THE PODS ISSUE. IN FEBRUARY OF 2020, I AGAIN AM EXPERIENCING THE SAME ISSUES WITH MY AIRBAGS AND SAFETY SYSTEMS AND WARNING LIGHTS. AUDI JUST CONTINUES TO ATTEMPT TO FIX THE CAR, BUT UNDER OREGON LEMON LAW I ONLY NEEDED TO ALLOW AUDI WILSONVILLE 1 CHANCE AT FIXING THE PODS PROBLEM BECAUSE AND THE ISSUE CAN CAUSE SERIOUS INJURY OR DEATH AND I QUOTE FROM THE AUDI RECALL NOTICE "IN THE EVENT OF A CRASH THERE WOULD BE AN INCREASED RISK OF INJURY TO THE OCCUPANT IN THE FRONT PASSENGER SEAT IF THE PASSENGER AIRBAG IS SWITCHED OFF/NOT WORKING." THE DEALERSHIP IS OFFERING TO PAY OFF THE REMAINDER OF WHAT I OWE ON THE CAR, BUT I WOULD STILL BE LOSING OVER $17,000 IN MONEY I PUT DOWN AND HAVE ALREADY PAID IN MONTHLY PAYMENT. THE WARNING LIGHTS COME ON RANDOMLY WHEN I'M DRIVING OR STATIONARY WAITING AT TRAFFIC LIGHTS. AUDI WILSONVILLE DOESN'T SEEM INTERESTED IN WORKING WITH ME TO FIND A RESOLUTION.
Additional Notes:
SAFETY RECALL 69Z4 PASSENGER OCCUPANT SECTION SYSTEM (PODS) FOR AUDI A3S. I RECEIVED NOTICE OF THIS RECALL FROM AUDI IN AUGUST 2019 AND AT THE TIME THERE WAS NO REPAIR AVAILABLE. I WAS RECEIVING THE AIRBAG WARNING LIGHT AND AUDIO WARNING SIGNALS INDICATING THAT THERE WAS A SAFETY SYSTEM MALFUNCTION. THE RECALL REPAIR BECAME AVAILABLE IN SEPTEMBER AND I HAD THE RECALL COMPLETED IN LATE SEPTEMBER 2019 AT THE DEALERSHIP I PURCHASED THE CAR FROM BRAND NEW. IN OCTOBER OF 2019 THE SAFETY WARNINGS AND AUDIO WARNINGS ABOUT MY SAFETY SYSTEMS AND MY AIR BAG LIGHT CAME ON AGAIN. I CALLED THE AUDI WILISONVILLE (OREGON) TO REPORT THE PROBLEM AND THEY AGAIN ATTEMPTED TO FIX IT IN NOVEMBER. IN DECEMBER, AGAIN THE SAME WARNING LIGHTS AND SOUNDS CAME ON. I AGAIN LET THEM ATTEMPT TO FIX THE ISSUE IN JANUARY 2020. THEY TOOK 13 DAYS AND GOT AUDI USA INVOLVED TO HELP SERVICE TO FIX THE PODS ISSUE. IN FEBRUARY OF 2020, I AGAIN AM EXPERIENCING THE SAME ISSUES WITH MY AIRBAGS AND SAFETY SYSTEMS AND WARNING LIGHTS. AUDI JUST CONTINUES TO ATTEMPT TO FIX THE CAR, BUT UNDER OREGON LEMON LAW I ONLY NEEDED TO ALLOW AUDI WILSONVILLE 1 CHANCE AT FIXING THE PODS PROBLEM BECAUSE AND THE ISSUE CAN CAUSE SERIOUS INJURY OR DEATH AND I QUOTE FROM THE AUDI RECALL NOTICE "IN THE EVENT OF A CRASH THERE WOULD BE AN INCREASED RISK OF INJURY TO THE OCCUPANT IN THE FRONT PASSENGER SEAT IF THE PASSENGER AIRBAG IS SWITCHED OFF/NOT WORKING." THE DEALERSHIP IS OFFERING TO PAY OFF THE REMAINDER OF WHAT I OWE ON THE CAR, BUT I WOULD STILL BE LOSING OVER $17,000 IN MONEY I PUT DOWN AND HAVE ALREADY PAID IN MONTHLY PAYMENT. THE WARNING LIGHTS COME ON RANDOMLY WHEN I'M DRIVING OR STATIONARY WAITING AT TRAFFIC LIGHTS. AUDI WILSONVILLE DOESN'T SEEM INTERESTED IN WORKING WITH ME TO FIND A RESOLUTION.
Mfg Campaign: 11317829
Recall Date: Mar 13, 2020
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