Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42L5
Recall Date: Jan 26, 2022
Consumer Complaints
44 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The infotainment system occasionally shuts down while driving, resulting in a blank screen and a reboot of the MMI after a short period. This is particularly concerning when backing up the car, as the sensors and backup cameras also become inoperative. The Audi dealership in Seattle performed the annual scheduled service in May 2025 but did not investigate this problem.
Corrective Action:
The infotainment system occasionally shuts down while driving, resulting in a blank screen and a reboot of the MMI after a short period. This is particularly concerning when backing up the car, as the sensors and backup cameras also become inoperative. The Audi dealership in Seattle performed the annual scheduled service in May 2025 but did not investigate this problem.
Additional Notes:
The infotainment system occasionally shuts down while driving, resulting in a blank screen and a reboot of the MMI after a short period. This is particularly concerning when backing up the car, as the sensors and backup cameras also become inoperative. The Audi dealership in Seattle performed the annual scheduled service in May 2025 but did not investigate this problem.
Mfg Campaign: 11666201
Recall Date: Jun 10, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The MMI system and all associated functions resets without warning mid drive. The Audi dealership has a bulletin that says a software update is the solution, but has made the problem worse - rather than intermittent resets (once every few days) the system now resets multiple times on short drives (5 times within 20 minutes). This turns off all navigation, radio, phone, CarPlay, Bluetooth, and camera functionality when it happens. Audi has said the only repair is to replace the entire computer module out of pocket - it is a known issue with this car.
Corrective Action:
The MMI system and all associated functions resets without warning mid drive. The Audi dealership has a bulletin that says a software update is the solution, but has made the problem worse - rather than intermittent resets (once every few days) the system now resets multiple times on short drives (5 times within 20 minutes). This turns off all navigation, radio, phone, CarPlay, Bluetooth, and camera functionality when it happens. Audi has said the only repair is to replace the entire computer module out of pocket - it is a known issue with this car.
Additional Notes:
The MMI system and all associated functions resets without warning mid drive. The Audi dealership has a bulletin that says a software update is the solution, but has made the problem worse - rather than intermittent resets (once every few days) the system now resets multiple times on short drives (5 times within 20 minutes). This turns off all navigation, radio, phone, CarPlay, Bluetooth, and camera functionality when it happens. Audi has said the only repair is to replace the entire computer module out of pocket - it is a known issue with this car.
Mfg Campaign: 11665328
Recall Date: Jun 6, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The MMI (infotainment screen) constantly reboots every 10 minutes or so while driving, requiring me to re log back in in order to use maps or music or calls or backup cameras.
Corrective Action:
The MMI (infotainment screen) constantly reboots every 10 minutes or so while driving, requiring me to re log back in in order to use maps or music or calls or backup cameras.
Additional Notes:
The MMI (infotainment screen) constantly reboots every 10 minutes or so while driving, requiring me to re log back in in order to use maps or music or calls or backup cameras.
Mfg Campaign: 11664018
Recall Date: May 30, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2020 A4 Allroad MMI staring to crash/restart randomly during drive every 5-10min and sometimes back to back crashes for 3-4 times. During this time, no call can be made, no navigation, and no backup camera / backup warning/ backup cross traffic alarm. The issue emerged sometime in February or March 2025.
Corrective Action:
2020 A4 Allroad MMI staring to crash/restart randomly during drive every 5-10min and sometimes back to back crashes for 3-4 times. During this time, no call can be made, no navigation, and no backup camera / backup warning/ backup cross traffic alarm. The issue emerged sometime in February or March 2025.
Additional Notes:
2020 A4 Allroad MMI staring to crash/restart randomly during drive every 5-10min and sometimes back to back crashes for 3-4 times. During this time, no call can be made, no navigation, and no backup camera / backup warning/ backup cross traffic alarm. The issue emerged sometime in February or March 2025.
Mfg Campaign: 11663767
Recall Date: May 29, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The auto uses the Audi MMI system which controls basic functions such as radio, navigation, etc. The MMI in our car has randomly been crashing, which most importantly shuts down navigation at VERY inopportune times! I have read about this in a number of forums, and have tried various ways of resetting the system, but the problem persists. The forums suggest this is a common issue with this generation MMI.
Corrective Action:
The auto uses the Audi MMI system which controls basic functions such as radio, navigation, etc. The MMI in our car has randomly been crashing, which most importantly shuts down navigation at VERY inopportune times! I have read about this in a number of forums, and have tried various ways of resetting the system, but the problem persists. The forums suggest this is a common issue with this generation MMI.
Additional Notes:
The auto uses the Audi MMI system which controls basic functions such as radio, navigation, etc. The MMI in our car has randomly been crashing, which most importantly shuts down navigation at VERY inopportune times! I have read about this in a number of forums, and have tried various ways of resetting the system, but the problem persists. The forums suggest this is a common issue with this generation MMI.
Mfg Campaign: 11663229
Recall Date: May 27, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The MMI (multi-media interface) frequently reboots during driving, resulting in a black screen and the inoperability of key systems such as the backup camera, rear obstacle detection, navigation, and cell phone tethering (for hands-free operation). These reboots require user input, including entering a PIN to log into the user account (if set up) and repeatedly tapping on the MMI, which can be highly distracting while driving. By its very nature, the reboot catches the driver by surprise and requires diverting attention from driving.Typically, this user input is provided while stationary, immediately after starting the vehicle. The issue emerged sometime in February or March 2025. The vehicle was last serviced on April 17, 2025, at an Audi dealer. The dealer performed the recommended service. This issue constitutes a safety concern, as reboots can occur during reverse parking maneuvers, rendering the backup camera and obstacle detection sensors inoperable until the system reloads. Additionally, reboots completely disable the navigation screens and necessitate multiple user inputs to restore functionality, which can be hazardous while driving. Many states have enacted hands-free laws and requirements that mandate the use of dash-mounted systems to comply with these regulations. The reboots render such systems inoperative.
Corrective Action:
The MMI (multi-media interface) frequently reboots during driving, resulting in a black screen and the inoperability of key systems such as the backup camera, rear obstacle detection, navigation, and cell phone tethering (for hands-free operation). These reboots require user input, including entering a PIN to log into the user account (if set up) and repeatedly tapping on the MMI, which can be highly distracting while driving. By its very nature, the reboot catches the driver by surprise and requires diverting attention from driving.Typically, this user input is provided while stationary, immediately after starting the vehicle. The issue emerged sometime in February or March 2025. The vehicle was last serviced on April 17, 2025, at an Audi dealer. The dealer performed the recommended service. This issue constitutes a safety concern, as reboots can occur during reverse parking maneuvers, rendering the backup camera and obstacle detection sensors inoperable until the system reloads. Additionally, reboots completely disable the navigation screens and necessitate multiple user inputs to restore functionality, which can be hazardous while driving. Many states have enacted hands-free laws and requirements that mandate the use of dash-mounted systems to comply with these regulations. The reboots render such systems inoperative.
Additional Notes:
The MMI (multi-media interface) frequently reboots during driving, resulting in a black screen and the inoperability of key systems such as the backup camera, rear obstacle detection, navigation, and cell phone tethering (for hands-free operation). These reboots require user input, including entering a PIN to log into the user account (if set up) and repeatedly tapping on the MMI, which can be highly distracting while driving. By its very nature, the reboot catches the driver by surprise and requires diverting attention from driving.Typically, this user input is provided while stationary, immediately after starting the vehicle. The issue emerged sometime in February or March 2025. The vehicle was last serviced on April 17, 2025, at an Audi dealer. The dealer performed the recommended service. This issue constitutes a safety concern, as reboots can occur during reverse parking maneuvers, rendering the backup camera and obstacle detection sensors inoperable until the system reloads. Additionally, reboots completely disable the navigation screens and necessitate multiple user inputs to restore functionality, which can be hazardous while driving. Many states have enacted hands-free laws and requirements that mandate the use of dash-mounted systems to comply with these regulations. The reboots render such systems inoperative.
Mfg Campaign: 11662311
Recall Date: May 21, 2025
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The MMI (multi-media interface) frequently reboots during driving, resulting in a black screen and the inoperability of key systems such as the backup camera, rear obstacle detection, navigation, and cell phone tethering (for hands-free operation). These reboots require user input, including entering a PIN to log into the user account (if set up) and repeatedly tapping on the MMI, which can be highly distracting while driving. By its very nature, the reboot catches the driver by surprise and requires diverting attention from driving.Typically, this user input is provided while stationary, immediately after starting the vehicle. The issue emerged sometime in February or March 2025. The vehicle was last serviced on April 17, 2025, at an Audi dealer. The dealer performed the recommended service. This issue constitutes a safety concern, as reboots can occur during reverse parking maneuvers, rendering the backup camera and obstacle detection sensors inoperable until the system reloads. Additionally, reboots completely disable the navigation screens and necessitate multiple user inputs to restore functionality, which can be hazardous while driving. Many states have enacted hands-free laws and requirements that mandate the use of dash-mounted systems to comply with these regulations. The reboots render such systems inoperative.
Corrective Action:
The MMI (multi-media interface) frequently reboots during driving, resulting in a black screen and the inoperability of key systems such as the backup camera, rear obstacle detection, navigation, and cell phone tethering (for hands-free operation). These reboots require user input, including entering a PIN to log into the user account (if set up) and repeatedly tapping on the MMI, which can be highly distracting while driving. By its very nature, the reboot catches the driver by surprise and requires diverting attention from driving.Typically, this user input is provided while stationary, immediately after starting the vehicle. The issue emerged sometime in February or March 2025. The vehicle was last serviced on April 17, 2025, at an Audi dealer. The dealer performed the recommended service. This issue constitutes a safety concern, as reboots can occur during reverse parking maneuvers, rendering the backup camera and obstacle detection sensors inoperable until the system reloads. Additionally, reboots completely disable the navigation screens and necessitate multiple user inputs to restore functionality, which can be hazardous while driving. Many states have enacted hands-free laws and requirements that mandate the use of dash-mounted systems to comply with these regulations. The reboots render such systems inoperative.
Additional Notes:
The MMI (multi-media interface) frequently reboots during driving, resulting in a black screen and the inoperability of key systems such as the backup camera, rear obstacle detection, navigation, and cell phone tethering (for hands-free operation). These reboots require user input, including entering a PIN to log into the user account (if set up) and repeatedly tapping on the MMI, which can be highly distracting while driving. By its very nature, the reboot catches the driver by surprise and requires diverting attention from driving.Typically, this user input is provided while stationary, immediately after starting the vehicle. The issue emerged sometime in February or March 2025. The vehicle was last serviced on April 17, 2025, at an Audi dealer. The dealer performed the recommended service. This issue constitutes a safety concern, as reboots can occur during reverse parking maneuvers, rendering the backup camera and obstacle detection sensors inoperable until the system reloads. Additionally, reboots completely disable the navigation screens and necessitate multiple user inputs to restore functionality, which can be hazardous while driving. Many states have enacted hands-free laws and requirements that mandate the use of dash-mounted systems to comply with these regulations. The reboots render such systems inoperative.
Mfg Campaign: 11662311
Recall Date: May 21, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The MMI system sporadically and repeatedly reboots while driving. When this happens, I lose: radio/media, Bluetooth phone connection, SOS, navigation, adaptive cruise control, forward collision warning, parking collision warning, automatic emergency braking and rear cross traffic warning among other things. This also causes a very large distraction and poses multiple safety issues. This problem has been going on for months. This is not the first problem with these systems. There was a recall (that got cancelled) a few years back around what Audi calls the "conbox". They did some sort of repair but the system has been crippled since. There have been connection issues, problems with map updates, and other failures since then. Diagnostics show multiple logged communication failures with this system. Any further diagnosis or repair, they want to charge thousands of dollars without any guarantee it will be fixed. I've gotten quotes of $4,500-5,000 for a module replacement, but they aren't even sure it will solve these problems. Since the problem started in warranty, I shouldn't be paying anything for these repairs. Dealer seems oblivious to the actual cause and wants to just milk me for cash. There is a growing number of owners with the same problem: [XXX] Due to the severity and number of occurrences, this should warrant a recall. Audi software is [XXX](and I'm a software engineer with 28+ years of experience, so I should know). The garbage they push on customers would have never passed review in any of my jobs. This is a severe safety issue and extremely poor customer service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The MMI system sporadically and repeatedly reboots while driving. When this happens, I lose: radio/media, Bluetooth phone connection, SOS, navigation, adaptive cruise control, forward collision warning, parking collision warning, automatic emergency braking and rear cross traffic warning among other things. This also causes a very large distraction and poses multiple safety issues. This problem has been going on for months. This is not the first problem with these systems. There was a recall (that got cancelled) a few years back around what Audi calls the "conbox". They did some sort of repair but the system has been crippled since. There have been connection issues, problems with map updates, and other failures since then. Diagnostics show multiple logged communication failures with this system. Any further diagnosis or repair, they want to charge thousands of dollars without any guarantee it will be fixed. I've gotten quotes of $4,500-5,000 for a module replacement, but they aren't even sure it will solve these problems. Since the problem started in warranty, I shouldn't be paying anything for these repairs. Dealer seems oblivious to the actual cause and wants to just milk me for cash. There is a growing number of owners with the same problem: [XXX] Due to the severity and number of occurrences, this should warrant a recall. Audi software is [XXX](and I'm a software engineer with 28+ years of experience, so I should know). The garbage they push on customers would have never passed review in any of my jobs. This is a severe safety issue and extremely poor customer service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The MMI system sporadically and repeatedly reboots while driving. When this happens, I lose: radio/media, Bluetooth phone connection, SOS, navigation, adaptive cruise control, forward collision warning, parking collision warning, automatic emergency braking and rear cross traffic warning among other things. This also causes a very large distraction and poses multiple safety issues. This problem has been going on for months. This is not the first problem with these systems. There was a recall (that got cancelled) a few years back around what Audi calls the "conbox". They did some sort of repair but the system has been crippled since. There have been connection issues, problems with map updates, and other failures since then. Diagnostics show multiple logged communication failures with this system. Any further diagnosis or repair, they want to charge thousands of dollars without any guarantee it will be fixed. I've gotten quotes of $4,500-5,000 for a module replacement, but they aren't even sure it will solve these problems. Since the problem started in warranty, I shouldn't be paying anything for these repairs. Dealer seems oblivious to the actual cause and wants to just milk me for cash. There is a growing number of owners with the same problem: [XXX] Due to the severity and number of occurrences, this should warrant a recall. Audi software is [XXX](and I'm a software engineer with 28+ years of experience, so I should know). The garbage they push on customers would have never passed review in any of my jobs. This is a severe safety issue and extremely poor customer service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11660877
Recall Date: May 14, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The MMI system sporadically and repeatedly reboots while driving. When this happens, I lose: radio/media, Bluetooth phone connection, SOS, navigation, adaptive cruise control, forward collision warning, parking collision warning, automatic emergency braking and rear cross traffic warning among other things. This also causes a very large distraction and poses multiple safety issues. This problem has been going on for months. This is not the first problem with these systems. There was a recall (that got cancelled) a few years back around what Audi calls the "conbox". They did some sort of repair but the system has been crippled since. There have been connection issues, problems with map updates, and other failures since then. Diagnostics show multiple logged communication failures with this system. Any further diagnosis or repair, they want to charge thousands of dollars without any guarantee it will be fixed. I've gotten quotes of $4,500-5,000 for a module replacement, but they aren't even sure it will solve these problems. Since the problem started in warranty, I shouldn't be paying anything for these repairs. Dealer seems oblivious to the actual cause and wants to just milk me for cash. There is a growing number of owners with the same problem: [XXX] Due to the severity and number of occurrences, this should warrant a recall. Audi software is [XXX](and I'm a software engineer with 28+ years of experience, so I should know). The garbage they push on customers would have never passed review in any of my jobs. This is a severe safety issue and extremely poor customer service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The MMI system sporadically and repeatedly reboots while driving. When this happens, I lose: radio/media, Bluetooth phone connection, SOS, navigation, adaptive cruise control, forward collision warning, parking collision warning, automatic emergency braking and rear cross traffic warning among other things. This also causes a very large distraction and poses multiple safety issues. This problem has been going on for months. This is not the first problem with these systems. There was a recall (that got cancelled) a few years back around what Audi calls the "conbox". They did some sort of repair but the system has been crippled since. There have been connection issues, problems with map updates, and other failures since then. Diagnostics show multiple logged communication failures with this system. Any further diagnosis or repair, they want to charge thousands of dollars without any guarantee it will be fixed. I've gotten quotes of $4,500-5,000 for a module replacement, but they aren't even sure it will solve these problems. Since the problem started in warranty, I shouldn't be paying anything for these repairs. Dealer seems oblivious to the actual cause and wants to just milk me for cash. There is a growing number of owners with the same problem: [XXX] Due to the severity and number of occurrences, this should warrant a recall. Audi software is [XXX](and I'm a software engineer with 28+ years of experience, so I should know). The garbage they push on customers would have never passed review in any of my jobs. This is a severe safety issue and extremely poor customer service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The MMI system sporadically and repeatedly reboots while driving. When this happens, I lose: radio/media, Bluetooth phone connection, SOS, navigation, adaptive cruise control, forward collision warning, parking collision warning, automatic emergency braking and rear cross traffic warning among other things. This also causes a very large distraction and poses multiple safety issues. This problem has been going on for months. This is not the first problem with these systems. There was a recall (that got cancelled) a few years back around what Audi calls the "conbox". They did some sort of repair but the system has been crippled since. There have been connection issues, problems with map updates, and other failures since then. Diagnostics show multiple logged communication failures with this system. Any further diagnosis or repair, they want to charge thousands of dollars without any guarantee it will be fixed. I've gotten quotes of $4,500-5,000 for a module replacement, but they aren't even sure it will solve these problems. Since the problem started in warranty, I shouldn't be paying anything for these repairs. Dealer seems oblivious to the actual cause and wants to just milk me for cash. There is a growing number of owners with the same problem: [XXX] Due to the severity and number of occurrences, this should warrant a recall. Audi software is [XXX](and I'm a software engineer with 28+ years of experience, so I should know). The garbage they push on customers would have never passed review in any of my jobs. This is a severe safety issue and extremely poor customer service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11660877
Recall Date: May 14, 2025
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The MMI system sporadically and repeatedly reboots while driving. When this happens, I lose: radio/media, Bluetooth phone connection, SOS, navigation, adaptive cruise control, forward collision warning, parking collision warning, automatic emergency braking and rear cross traffic warning among other things. This also causes a very large distraction and poses multiple safety issues. This problem has been going on for months. This is not the first problem with these systems. There was a recall (that got cancelled) a few years back around what Audi calls the "conbox". They did some sort of repair but the system has been crippled since. There have been connection issues, problems with map updates, and other failures since then. Diagnostics show multiple logged communication failures with this system. Any further diagnosis or repair, they want to charge thousands of dollars without any guarantee it will be fixed. I've gotten quotes of $4,500-5,000 for a module replacement, but they aren't even sure it will solve these problems. Since the problem started in warranty, I shouldn't be paying anything for these repairs. Dealer seems oblivious to the actual cause and wants to just milk me for cash. There is a growing number of owners with the same problem: [XXX] Due to the severity and number of occurrences, this should warrant a recall. Audi software is [XXX](and I'm a software engineer with 28+ years of experience, so I should know). The garbage they push on customers would have never passed review in any of my jobs. This is a severe safety issue and extremely poor customer service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The MMI system sporadically and repeatedly reboots while driving. When this happens, I lose: radio/media, Bluetooth phone connection, SOS, navigation, adaptive cruise control, forward collision warning, parking collision warning, automatic emergency braking and rear cross traffic warning among other things. This also causes a very large distraction and poses multiple safety issues. This problem has been going on for months. This is not the first problem with these systems. There was a recall (that got cancelled) a few years back around what Audi calls the "conbox". They did some sort of repair but the system has been crippled since. There have been connection issues, problems with map updates, and other failures since then. Diagnostics show multiple logged communication failures with this system. Any further diagnosis or repair, they want to charge thousands of dollars without any guarantee it will be fixed. I've gotten quotes of $4,500-5,000 for a module replacement, but they aren't even sure it will solve these problems. Since the problem started in warranty, I shouldn't be paying anything for these repairs. Dealer seems oblivious to the actual cause and wants to just milk me for cash. There is a growing number of owners with the same problem: [XXX] Due to the severity and number of occurrences, this should warrant a recall. Audi software is [XXX](and I'm a software engineer with 28+ years of experience, so I should know). The garbage they push on customers would have never passed review in any of my jobs. This is a severe safety issue and extremely poor customer service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The MMI system sporadically and repeatedly reboots while driving. When this happens, I lose: radio/media, Bluetooth phone connection, SOS, navigation, adaptive cruise control, forward collision warning, parking collision warning, automatic emergency braking and rear cross traffic warning among other things. This also causes a very large distraction and poses multiple safety issues. This problem has been going on for months. This is not the first problem with these systems. There was a recall (that got cancelled) a few years back around what Audi calls the "conbox". They did some sort of repair but the system has been crippled since. There have been connection issues, problems with map updates, and other failures since then. Diagnostics show multiple logged communication failures with this system. Any further diagnosis or repair, they want to charge thousands of dollars without any guarantee it will be fixed. I've gotten quotes of $4,500-5,000 for a module replacement, but they aren't even sure it will solve these problems. Since the problem started in warranty, I shouldn't be paying anything for these repairs. Dealer seems oblivious to the actual cause and wants to just milk me for cash. There is a growing number of owners with the same problem: [XXX] Due to the severity and number of occurrences, this should warrant a recall. Audi software is [XXX](and I'm a software engineer with 28+ years of experience, so I should know). The garbage they push on customers would have never passed review in any of my jobs. This is a severe safety issue and extremely poor customer service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11660877
Recall Date: May 14, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The MMI (Multi-Media Interface) in this vehicle is experiencing frequent unexpected reboots while driving, leading to a complete loss of functionality in critical systems, including: - Backup Camera & Rear Obstacle Detection – These systems become inoperable when the MMI shuts down, particularly during reverse maneuvers, significantly increasing the risk of collisions. - Navigation & Hands-Free Communication – The system failure disables Audi navigation as well as Android Auto/Apple CarPlay, making it impossible to rely on real-time directions or safely use hands-free calls while driving. - Driver Distraction – Reboots require user interaction to restore functionality, often demanding multiple inputs on the MMI screen. This forces drivers to divert their attention from the road, creating a serious safety hazard. A software update was performed by my local Audi dealer, intended to resolve the issue. However, just a few days after the update, the MMI rebooted again while backing up the vehicle, rendering the sensors inoperable and leaving the car stuck mid-maneuver for approximately 30 seconds—an extremely dangerous situation. The continued failure of the MMI system during driving, particularly driving while relying on navigation guidance and during reversing maneuvers, poses a direct threat to vehicle safety. The fact that the reboot issue returned immediately after a software update further suggests an unresolved systemic problem. Immediate corrective action is necessary to prevent potential accidents caused by loss of visibility, obstacle detection, and driver distraction.
Corrective Action:
The MMI (Multi-Media Interface) in this vehicle is experiencing frequent unexpected reboots while driving, leading to a complete loss of functionality in critical systems, including: - Backup Camera & Rear Obstacle Detection – These systems become inoperable when the MMI shuts down, particularly during reverse maneuvers, significantly increasing the risk of collisions. - Navigation & Hands-Free Communication – The system failure disables Audi navigation as well as Android Auto/Apple CarPlay, making it impossible to rely on real-time directions or safely use hands-free calls while driving. - Driver Distraction – Reboots require user interaction to restore functionality, often demanding multiple inputs on the MMI screen. This forces drivers to divert their attention from the road, creating a serious safety hazard. A software update was performed by my local Audi dealer, intended to resolve the issue. However, just a few days after the update, the MMI rebooted again while backing up the vehicle, rendering the sensors inoperable and leaving the car stuck mid-maneuver for approximately 30 seconds—an extremely dangerous situation. The continued failure of the MMI system during driving, particularly driving while relying on navigation guidance and during reversing maneuvers, poses a direct threat to vehicle safety. The fact that the reboot issue returned immediately after a software update further suggests an unresolved systemic problem. Immediate corrective action is necessary to prevent potential accidents caused by loss of visibility, obstacle detection, and driver distraction.
Additional Notes:
The MMI (Multi-Media Interface) in this vehicle is experiencing frequent unexpected reboots while driving, leading to a complete loss of functionality in critical systems, including: - Backup Camera & Rear Obstacle Detection – These systems become inoperable when the MMI shuts down, particularly during reverse maneuvers, significantly increasing the risk of collisions. - Navigation & Hands-Free Communication – The system failure disables Audi navigation as well as Android Auto/Apple CarPlay, making it impossible to rely on real-time directions or safely use hands-free calls while driving. - Driver Distraction – Reboots require user interaction to restore functionality, often demanding multiple inputs on the MMI screen. This forces drivers to divert their attention from the road, creating a serious safety hazard. A software update was performed by my local Audi dealer, intended to resolve the issue. However, just a few days after the update, the MMI rebooted again while backing up the vehicle, rendering the sensors inoperable and leaving the car stuck mid-maneuver for approximately 30 seconds—an extremely dangerous situation. The continued failure of the MMI system during driving, particularly driving while relying on navigation guidance and during reversing maneuvers, poses a direct threat to vehicle safety. The fact that the reboot issue returned immediately after a software update further suggests an unresolved systemic problem. Immediate corrective action is necessary to prevent potential accidents caused by loss of visibility, obstacle detection, and driver distraction.
Mfg Campaign: 11660217
Recall Date: May 11, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The MMI (Multi-Media Interface) in this vehicle is experiencing frequent unexpected reboots while driving, leading to a complete loss of functionality in critical systems, including: - Backup Camera & Rear Obstacle Detection – These systems become inoperable when the MMI shuts down, particularly during reverse maneuvers, significantly increasing the risk of collisions. - Navigation & Hands-Free Communication – The system failure disables Audi navigation as well as Android Auto/Apple CarPlay, making it impossible to rely on real-time directions or safely use hands-free calls while driving. - Driver Distraction – Reboots require user interaction to restore functionality, often demanding multiple inputs on the MMI screen. This forces drivers to divert their attention from the road, creating a serious safety hazard. A software update was performed by my local Audi dealer, intended to resolve the issue. However, just a few days after the update, the MMI rebooted again while backing up the vehicle, rendering the sensors inoperable and leaving the car stuck mid-maneuver for approximately 30 seconds—an extremely dangerous situation. The continued failure of the MMI system during driving, particularly driving while relying on navigation guidance and during reversing maneuvers, poses a direct threat to vehicle safety. The fact that the reboot issue returned immediately after a software update further suggests an unresolved systemic problem. Immediate corrective action is necessary to prevent potential accidents caused by loss of visibility, obstacle detection, and driver distraction.
Corrective Action:
The MMI (Multi-Media Interface) in this vehicle is experiencing frequent unexpected reboots while driving, leading to a complete loss of functionality in critical systems, including: - Backup Camera & Rear Obstacle Detection – These systems become inoperable when the MMI shuts down, particularly during reverse maneuvers, significantly increasing the risk of collisions. - Navigation & Hands-Free Communication – The system failure disables Audi navigation as well as Android Auto/Apple CarPlay, making it impossible to rely on real-time directions or safely use hands-free calls while driving. - Driver Distraction – Reboots require user interaction to restore functionality, often demanding multiple inputs on the MMI screen. This forces drivers to divert their attention from the road, creating a serious safety hazard. A software update was performed by my local Audi dealer, intended to resolve the issue. However, just a few days after the update, the MMI rebooted again while backing up the vehicle, rendering the sensors inoperable and leaving the car stuck mid-maneuver for approximately 30 seconds—an extremely dangerous situation. The continued failure of the MMI system during driving, particularly driving while relying on navigation guidance and during reversing maneuvers, poses a direct threat to vehicle safety. The fact that the reboot issue returned immediately after a software update further suggests an unresolved systemic problem. Immediate corrective action is necessary to prevent potential accidents caused by loss of visibility, obstacle detection, and driver distraction.
Additional Notes:
The MMI (Multi-Media Interface) in this vehicle is experiencing frequent unexpected reboots while driving, leading to a complete loss of functionality in critical systems, including: - Backup Camera & Rear Obstacle Detection – These systems become inoperable when the MMI shuts down, particularly during reverse maneuvers, significantly increasing the risk of collisions. - Navigation & Hands-Free Communication – The system failure disables Audi navigation as well as Android Auto/Apple CarPlay, making it impossible to rely on real-time directions or safely use hands-free calls while driving. - Driver Distraction – Reboots require user interaction to restore functionality, often demanding multiple inputs on the MMI screen. This forces drivers to divert their attention from the road, creating a serious safety hazard. A software update was performed by my local Audi dealer, intended to resolve the issue. However, just a few days after the update, the MMI rebooted again while backing up the vehicle, rendering the sensors inoperable and leaving the car stuck mid-maneuver for approximately 30 seconds—an extremely dangerous situation. The continued failure of the MMI system during driving, particularly driving while relying on navigation guidance and during reversing maneuvers, poses a direct threat to vehicle safety. The fact that the reboot issue returned immediately after a software update further suggests an unresolved systemic problem. Immediate corrective action is necessary to prevent potential accidents caused by loss of visibility, obstacle detection, and driver distraction.
Mfg Campaign: 11660217
Recall Date: May 11, 2025
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The MMI (Multi-Media Interface) in this vehicle is experiencing frequent unexpected reboots while driving, leading to a complete loss of functionality in critical systems, including: - Backup Camera & Rear Obstacle Detection – These systems become inoperable when the MMI shuts down, particularly during reverse maneuvers, significantly increasing the risk of collisions. - Navigation & Hands-Free Communication – The system failure disables Audi navigation as well as Android Auto/Apple CarPlay, making it impossible to rely on real-time directions or safely use hands-free calls while driving. - Driver Distraction – Reboots require user interaction to restore functionality, often demanding multiple inputs on the MMI screen. This forces drivers to divert their attention from the road, creating a serious safety hazard. A software update was performed by my local Audi dealer, intended to resolve the issue. However, just a few days after the update, the MMI rebooted again while backing up the vehicle, rendering the sensors inoperable and leaving the car stuck mid-maneuver for approximately 30 seconds—an extremely dangerous situation. The continued failure of the MMI system during driving, particularly driving while relying on navigation guidance and during reversing maneuvers, poses a direct threat to vehicle safety. The fact that the reboot issue returned immediately after a software update further suggests an unresolved systemic problem. Immediate corrective action is necessary to prevent potential accidents caused by loss of visibility, obstacle detection, and driver distraction.
Corrective Action:
The MMI (Multi-Media Interface) in this vehicle is experiencing frequent unexpected reboots while driving, leading to a complete loss of functionality in critical systems, including: - Backup Camera & Rear Obstacle Detection – These systems become inoperable when the MMI shuts down, particularly during reverse maneuvers, significantly increasing the risk of collisions. - Navigation & Hands-Free Communication – The system failure disables Audi navigation as well as Android Auto/Apple CarPlay, making it impossible to rely on real-time directions or safely use hands-free calls while driving. - Driver Distraction – Reboots require user interaction to restore functionality, often demanding multiple inputs on the MMI screen. This forces drivers to divert their attention from the road, creating a serious safety hazard. A software update was performed by my local Audi dealer, intended to resolve the issue. However, just a few days after the update, the MMI rebooted again while backing up the vehicle, rendering the sensors inoperable and leaving the car stuck mid-maneuver for approximately 30 seconds—an extremely dangerous situation. The continued failure of the MMI system during driving, particularly driving while relying on navigation guidance and during reversing maneuvers, poses a direct threat to vehicle safety. The fact that the reboot issue returned immediately after a software update further suggests an unresolved systemic problem. Immediate corrective action is necessary to prevent potential accidents caused by loss of visibility, obstacle detection, and driver distraction.
Additional Notes:
The MMI (Multi-Media Interface) in this vehicle is experiencing frequent unexpected reboots while driving, leading to a complete loss of functionality in critical systems, including: - Backup Camera & Rear Obstacle Detection – These systems become inoperable when the MMI shuts down, particularly during reverse maneuvers, significantly increasing the risk of collisions. - Navigation & Hands-Free Communication – The system failure disables Audi navigation as well as Android Auto/Apple CarPlay, making it impossible to rely on real-time directions or safely use hands-free calls while driving. - Driver Distraction – Reboots require user interaction to restore functionality, often demanding multiple inputs on the MMI screen. This forces drivers to divert their attention from the road, creating a serious safety hazard. A software update was performed by my local Audi dealer, intended to resolve the issue. However, just a few days after the update, the MMI rebooted again while backing up the vehicle, rendering the sensors inoperable and leaving the car stuck mid-maneuver for approximately 30 seconds—an extremely dangerous situation. The continued failure of the MMI system during driving, particularly driving while relying on navigation guidance and during reversing maneuvers, poses a direct threat to vehicle safety. The fact that the reboot issue returned immediately after a software update further suggests an unresolved systemic problem. Immediate corrective action is necessary to prevent potential accidents caused by loss of visibility, obstacle detection, and driver distraction.
Mfg Campaign: 11660217
Recall Date: May 11, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle radio/navigation interface (MMI) will spontaneously shutoff in all modes. Rear view camera and rear cross traffic visual is unavailable. Requires driver input to fix.
Corrective Action:
Vehicle radio/navigation interface (MMI) will spontaneously shutoff in all modes. Rear view camera and rear cross traffic visual is unavailable. Requires driver input to fix.
Additional Notes:
Vehicle radio/navigation interface (MMI) will spontaneously shutoff in all modes. Rear view camera and rear cross traffic visual is unavailable. Requires driver input to fix.
Mfg Campaign: 11659085
Recall Date: May 5, 2025
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Vehicle radio/navigation interface (MMI) will spontaneously shutoff in all modes. Rear view camera and rear cross traffic visual is unavailable. Requires driver input to fix.
Corrective Action:
Vehicle radio/navigation interface (MMI) will spontaneously shutoff in all modes. Rear view camera and rear cross traffic visual is unavailable. Requires driver input to fix.
Additional Notes:
Vehicle radio/navigation interface (MMI) will spontaneously shutoff in all modes. Rear view camera and rear cross traffic visual is unavailable. Requires driver input to fix.
Mfg Campaign: 11659085
Recall Date: May 5, 2025
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The MMI system will randomly crash and reboot every few minutes preventing access to features like backup camera, rear and side collision warning, navigation, control of driver assistance features, etc. Issue started around Jan/Feb 2025 and is widely reported by Audi owners across the web.
Corrective Action:
The MMI system will randomly crash and reboot every few minutes preventing access to features like backup camera, rear and side collision warning, navigation, control of driver assistance features, etc. Issue started around Jan/Feb 2025 and is widely reported by Audi owners across the web.
Additional Notes:
The MMI system will randomly crash and reboot every few minutes preventing access to features like backup camera, rear and side collision warning, navigation, control of driver assistance features, etc. Issue started around Jan/Feb 2025 and is widely reported by Audi owners across the web.
Mfg Campaign: 11658738
Recall Date: May 4, 2025
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The MMI system will randomly crash and reboot every few minutes preventing access to features like backup camera, rear and side collision warning, navigation, control of driver assistance features, etc. Issue started around Jan/Feb 2025 and is widely reported by Audi owners across the web.
Corrective Action:
The MMI system will randomly crash and reboot every few minutes preventing access to features like backup camera, rear and side collision warning, navigation, control of driver assistance features, etc. Issue started around Jan/Feb 2025 and is widely reported by Audi owners across the web.
Additional Notes:
The MMI system will randomly crash and reboot every few minutes preventing access to features like backup camera, rear and side collision warning, navigation, control of driver assistance features, etc. Issue started around Jan/Feb 2025 and is widely reported by Audi owners across the web.
Mfg Campaign: 11658738
Recall Date: May 4, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The MMI (multi-media interface) frequently reboots during driving, resulting in a black screen and the inoperability of key systems such as the backup camera, rear obstacle detection, navigation, and cell phone tethering (for hands-free operation). These reboots require user input, including entering a PIN to log into the user account (if set up) and repeatedly tapping on the MMI, which can be highly distracting while driving. By its very nature, the reboot catches the driver by surprise and requires diverting attention from driving.Typically, this user input is provided while stationary, immediately after starting the vehicle. The issue emerged sometime in February or March 2025. The vehicle had the software update done at Flemington Audi and problem still persists today. This issue constitutes a safety concern, as reboots can occur during reverse parking maneuvers, rendering the backup camera and obstacle detection sensors inoperable until the system reloads. Additionally, reboots completely disable the navigation screens and necessitate multiple user inputs to restore functionality, which can be hazardous while driving. Many states have enacted hands-free laws and requirements that mandate the use of dash-mounted systems to comply with these regulations. The reboots render such systems inoperative. Numerous reports on online user forums suggest that this issue is widespread and affects the same model year vehicles. For instance, see https://www.audiworld.com/forums/a4-...20-a4-3082501/. Several Technical Service Bulletins (TSBs) filed with the National Highway Traffic Safety Administration (NHTSA) indicate that available software updates should be applied to address infotainment-related issues. Relevant TSB numbers include: TSB 2067021, TSB 2076404, and TSB 2069112.
Corrective Action:
The MMI (multi-media interface) frequently reboots during driving, resulting in a black screen and the inoperability of key systems such as the backup camera, rear obstacle detection, navigation, and cell phone tethering (for hands-free operation). These reboots require user input, including entering a PIN to log into the user account (if set up) and repeatedly tapping on the MMI, which can be highly distracting while driving. By its very nature, the reboot catches the driver by surprise and requires diverting attention from driving.Typically, this user input is provided while stationary, immediately after starting the vehicle. The issue emerged sometime in February or March 2025. The vehicle had the software update done at Flemington Audi and problem still persists today. This issue constitutes a safety concern, as reboots can occur during reverse parking maneuvers, rendering the backup camera and obstacle detection sensors inoperable until the system reloads. Additionally, reboots completely disable the navigation screens and necessitate multiple user inputs to restore functionality, which can be hazardous while driving. Many states have enacted hands-free laws and requirements that mandate the use of dash-mounted systems to comply with these regulations. The reboots render such systems inoperative. Numerous reports on online user forums suggest that this issue is widespread and affects the same model year vehicles. For instance, see https://www.audiworld.com/forums/a4-...20-a4-3082501/. Several Technical Service Bulletins (TSBs) filed with the National Highway Traffic Safety Administration (NHTSA) indicate that available software updates should be applied to address infotainment-related issues. Relevant TSB numbers include: TSB 2067021, TSB 2076404, and TSB 2069112.
Additional Notes:
The MMI (multi-media interface) frequently reboots during driving, resulting in a black screen and the inoperability of key systems such as the backup camera, rear obstacle detection, navigation, and cell phone tethering (for hands-free operation). These reboots require user input, including entering a PIN to log into the user account (if set up) and repeatedly tapping on the MMI, which can be highly distracting while driving. By its very nature, the reboot catches the driver by surprise and requires diverting attention from driving.Typically, this user input is provided while stationary, immediately after starting the vehicle. The issue emerged sometime in February or March 2025. The vehicle had the software update done at Flemington Audi and problem still persists today. This issue constitutes a safety concern, as reboots can occur during reverse parking maneuvers, rendering the backup camera and obstacle detection sensors inoperable until the system reloads. Additionally, reboots completely disable the navigation screens and necessitate multiple user inputs to restore functionality, which can be hazardous while driving. Many states have enacted hands-free laws and requirements that mandate the use of dash-mounted systems to comply with these regulations. The reboots render such systems inoperative. Numerous reports on online user forums suggest that this issue is widespread and affects the same model year vehicles. For instance, see https://www.audiworld.com/forums/a4-...20-a4-3082501/. Several Technical Service Bulletins (TSBs) filed with the National Highway Traffic Safety Administration (NHTSA) indicate that available software updates should be applied to address infotainment-related issues. Relevant TSB numbers include: TSB 2067021, TSB 2076404, and TSB 2069112.
Mfg Campaign: 11658031
Recall Date: Apr 30, 2025
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The MMI (multi-media interface) frequently reboots during driving, resulting in a black screen and the inoperability of key systems such as the backup camera, rear obstacle detection, navigation, and cell phone tethering (for hands-free operation). These reboots require user input, including entering a PIN to log into the user account (if set up) and repeatedly tapping on the MMI, which can be highly distracting while driving. By its very nature, the reboot catches the driver by surprise and requires diverting attention from driving.Typically, this user input is provided while stationary, immediately after starting the vehicle. The issue emerged sometime in February or March 2025. The vehicle had the software update done at Flemington Audi and problem still persists today. This issue constitutes a safety concern, as reboots can occur during reverse parking maneuvers, rendering the backup camera and obstacle detection sensors inoperable until the system reloads. Additionally, reboots completely disable the navigation screens and necessitate multiple user inputs to restore functionality, which can be hazardous while driving. Many states have enacted hands-free laws and requirements that mandate the use of dash-mounted systems to comply with these regulations. The reboots render such systems inoperative. Numerous reports on online user forums suggest that this issue is widespread and affects the same model year vehicles. For instance, see https://www.audiworld.com/forums/a4-...20-a4-3082501/. Several Technical Service Bulletins (TSBs) filed with the National Highway Traffic Safety Administration (NHTSA) indicate that available software updates should be applied to address infotainment-related issues. Relevant TSB numbers include: TSB 2067021, TSB 2076404, and TSB 2069112.
Corrective Action:
The MMI (multi-media interface) frequently reboots during driving, resulting in a black screen and the inoperability of key systems such as the backup camera, rear obstacle detection, navigation, and cell phone tethering (for hands-free operation). These reboots require user input, including entering a PIN to log into the user account (if set up) and repeatedly tapping on the MMI, which can be highly distracting while driving. By its very nature, the reboot catches the driver by surprise and requires diverting attention from driving.Typically, this user input is provided while stationary, immediately after starting the vehicle. The issue emerged sometime in February or March 2025. The vehicle had the software update done at Flemington Audi and problem still persists today. This issue constitutes a safety concern, as reboots can occur during reverse parking maneuvers, rendering the backup camera and obstacle detection sensors inoperable until the system reloads. Additionally, reboots completely disable the navigation screens and necessitate multiple user inputs to restore functionality, which can be hazardous while driving. Many states have enacted hands-free laws and requirements that mandate the use of dash-mounted systems to comply with these regulations. The reboots render such systems inoperative. Numerous reports on online user forums suggest that this issue is widespread and affects the same model year vehicles. For instance, see https://www.audiworld.com/forums/a4-...20-a4-3082501/. Several Technical Service Bulletins (TSBs) filed with the National Highway Traffic Safety Administration (NHTSA) indicate that available software updates should be applied to address infotainment-related issues. Relevant TSB numbers include: TSB 2067021, TSB 2076404, and TSB 2069112.
Additional Notes:
The MMI (multi-media interface) frequently reboots during driving, resulting in a black screen and the inoperability of key systems such as the backup camera, rear obstacle detection, navigation, and cell phone tethering (for hands-free operation). These reboots require user input, including entering a PIN to log into the user account (if set up) and repeatedly tapping on the MMI, which can be highly distracting while driving. By its very nature, the reboot catches the driver by surprise and requires diverting attention from driving.Typically, this user input is provided while stationary, immediately after starting the vehicle. The issue emerged sometime in February or March 2025. The vehicle had the software update done at Flemington Audi and problem still persists today. This issue constitutes a safety concern, as reboots can occur during reverse parking maneuvers, rendering the backup camera and obstacle detection sensors inoperable until the system reloads. Additionally, reboots completely disable the navigation screens and necessitate multiple user inputs to restore functionality, which can be hazardous while driving. Many states have enacted hands-free laws and requirements that mandate the use of dash-mounted systems to comply with these regulations. The reboots render such systems inoperative. Numerous reports on online user forums suggest that this issue is widespread and affects the same model year vehicles. For instance, see https://www.audiworld.com/forums/a4-...20-a4-3082501/. Several Technical Service Bulletins (TSBs) filed with the National Highway Traffic Safety Administration (NHTSA) indicate that available software updates should be applied to address infotainment-related issues. Relevant TSB numbers include: TSB 2067021, TSB 2076404, and TSB 2069112.
Mfg Campaign: 11658031
Recall Date: Apr 30, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The MMI / Map Display will intermittently restart itself, sometimes as often as 5 minutes apart. Each time it reboots, there is a chance that manual intervention (PIN code entry or login) is required to get it working again. Until the PIN or password has been entered, maps and other core car features are unavailable. Having to deal with these reboots while driving is severely distracting - losing directions while driving is disorienting and has sent me down wrong turns in the past. If the MMI asks for a PIN or password after reboot, one has to stop looking at the road for however long it takes to enter that. The problem hasn't been confirmed by a dealer or service center, but there are several posts online where ~a hundred people are running into the same software issue, on the same car, that started at around the same time. The vehicle/component has not been inspected by the manufacturer, police, insurance representatives, or others. The dealership wanted to charge me a diagnostic fee to begin taking a look at it, and others haven't had luck getting the problem fixed for that fee. Other symptoms of the problem include a sluggish volume knob response, and CarPlay navigation being sluggish and the car's displayed position jumping back and forth. This problem happens at all speeds, on all types of roads, even at rest. The fact that it started happening on many different cars of the same model year at around the same time implies that it's likely a software issue.
Corrective Action:
The MMI / Map Display will intermittently restart itself, sometimes as often as 5 minutes apart. Each time it reboots, there is a chance that manual intervention (PIN code entry or login) is required to get it working again. Until the PIN or password has been entered, maps and other core car features are unavailable. Having to deal with these reboots while driving is severely distracting - losing directions while driving is disorienting and has sent me down wrong turns in the past. If the MMI asks for a PIN or password after reboot, one has to stop looking at the road for however long it takes to enter that. The problem hasn't been confirmed by a dealer or service center, but there are several posts online where ~a hundred people are running into the same software issue, on the same car, that started at around the same time. The vehicle/component has not been inspected by the manufacturer, police, insurance representatives, or others. The dealership wanted to charge me a diagnostic fee to begin taking a look at it, and others haven't had luck getting the problem fixed for that fee. Other symptoms of the problem include a sluggish volume knob response, and CarPlay navigation being sluggish and the car's displayed position jumping back and forth. This problem happens at all speeds, on all types of roads, even at rest. The fact that it started happening on many different cars of the same model year at around the same time implies that it's likely a software issue.
Additional Notes:
The MMI / Map Display will intermittently restart itself, sometimes as often as 5 minutes apart. Each time it reboots, there is a chance that manual intervention (PIN code entry or login) is required to get it working again. Until the PIN or password has been entered, maps and other core car features are unavailable. Having to deal with these reboots while driving is severely distracting - losing directions while driving is disorienting and has sent me down wrong turns in the past. If the MMI asks for a PIN or password after reboot, one has to stop looking at the road for however long it takes to enter that. The problem hasn't been confirmed by a dealer or service center, but there are several posts online where ~a hundred people are running into the same software issue, on the same car, that started at around the same time. The vehicle/component has not been inspected by the manufacturer, police, insurance representatives, or others. The dealership wanted to charge me a diagnostic fee to begin taking a look at it, and others haven't had luck getting the problem fixed for that fee. Other symptoms of the problem include a sluggish volume knob response, and CarPlay navigation being sluggish and the car's displayed position jumping back and forth. This problem happens at all speeds, on all types of roads, even at rest. The fact that it started happening on many different cars of the same model year at around the same time implies that it's likely a software issue.
Mfg Campaign: 11657275
Recall Date: Apr 28, 2025
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