Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2016-2018 Audi Q3 vehicles equipped with LED headlights. An inoperable front turn signal may not illuminate an indicator, failing to alert the driver to the issue. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 97DK
Recall Date: May 23, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 Audi Q3 vehicles. If the parking brake is used during emergency braking, the brake lights on the vehicle will not activate. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 45G6
Recall Date: Jun 26, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2016 TT roadster, A3 cabriolet, A3 sedan and A3 e-tron, 2016-2017 TT coupe, 2017 A4 sedan and Q7 and 2015-2017 Q3 vehicles. The affected vehicles may have been programmed with new software that inadvertently makes the side marker lights inoperative in conjunction with the parking lights or the headlights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 97CB
Recall Date: Sep 6, 2016
Consumer Complaints
31 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Owned car for 4 years. Car has a panoramic sunroof in two sections. rear section is glass and does not move. Front section is glass and does actuate. On [XXX]. All was fine. Driving on smooth highway, [XXX (at XXX]. No other vehicles within site behind or in front around me). Sunroof was 100% closed the entire trip. Suddenly my front (moveable segment) of the sunroof literally exploded, raining glass all over me. I maintained control of the vehicle and arrived at work 20 min later. Was able to take photos when the sun came up. No apparent cause. I found no other debris in the car except the glass. No vehicles were around me at the time. Temperature was high 50s that morning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Owned car for 4 years. Car has a panoramic sunroof in two sections. rear section is glass and does not move. Front section is glass and does actuate. On [XXX]. All was fine. Driving on smooth highway, [XXX (at XXX]. No other vehicles within site behind or in front around me). Sunroof was 100% closed the entire trip. Suddenly my front (moveable segment) of the sunroof literally exploded, raining glass all over me. I maintained control of the vehicle and arrived at work 20 min later. Was able to take photos when the sun came up. No apparent cause. I found no other debris in the car except the glass. No vehicles were around me at the time. Temperature was high 50s that morning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Owned car for 4 years. Car has a panoramic sunroof in two sections. rear section is glass and does not move. Front section is glass and does actuate. On [XXX]. All was fine. Driving on smooth highway, [XXX (at XXX]. No other vehicles within site behind or in front around me). Sunroof was 100% closed the entire trip. Suddenly my front (moveable segment) of the sunroof literally exploded, raining glass all over me. I maintained control of the vehicle and arrived at work 20 min later. Was able to take photos when the sun came up. No apparent cause. I found no other debris in the car except the glass. No vehicles were around me at the time. Temperature was high 50s that morning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11655074
Recall Date: Apr 16, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Had pistons and rings replaced by Audi dealership. After repairs were completed my car was burning through excessive amounts of oil. The engine seized while I was driving on highway. A replacement engine was installed after that by Audi. Now have clusters lights on dash after picking up car from the dealership. My car was not listed in class action lawsuit. I want to know why? When all of the repairs were what was in the lawsuit.
Corrective Action:
Had pistons and rings replaced by Audi dealership. After repairs were completed my car was burning through excessive amounts of oil. The engine seized while I was driving on highway. A replacement engine was installed after that by Audi. Now have clusters lights on dash after picking up car from the dealership. My car was not listed in class action lawsuit. I want to know why? When all of the repairs were what was in the lawsuit.
Additional Notes:
Had pistons and rings replaced by Audi dealership. After repairs were completed my car was burning through excessive amounts of oil. The engine seized while I was driving on highway. A replacement engine was installed after that by Audi. Now have clusters lights on dash after picking up car from the dealership. My car was not listed in class action lawsuit. I want to know why? When all of the repairs were what was in the lawsuit.
Mfg Campaign: 11640285
Recall Date: Feb 3, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving through Franconia Notch on [XXX] when my engine suddenly started to slow down my speed I was on a part of highway that had no pull off and was one lane divided highway. I was no longer able to able to maintain a speed over 40 mph and no where to pull off put me in a dangerous situation. I did eventually make it out of the notch but not after a few miles. I took it to an Audi verified dealer and was told (I have a video) that this was due to a spontaneous consumption of oil event which is a known problem and needs a new engine. I contacted Audi and they said my car year was not included in the class action lawsuit and would not cover my engine and should become included I would be notified by mail. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was driving through Franconia Notch on [XXX] when my engine suddenly started to slow down my speed I was on a part of highway that had no pull off and was one lane divided highway. I was no longer able to able to maintain a speed over 40 mph and no where to pull off put me in a dangerous situation. I did eventually make it out of the notch but not after a few miles. I took it to an Audi verified dealer and was told (I have a video) that this was due to a spontaneous consumption of oil event which is a known problem and needs a new engine. I contacted Audi and they said my car year was not included in the class action lawsuit and would not cover my engine and should become included I would be notified by mail. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was driving through Franconia Notch on [XXX] when my engine suddenly started to slow down my speed I was on a part of highway that had no pull off and was one lane divided highway. I was no longer able to able to maintain a speed over 40 mph and no where to pull off put me in a dangerous situation. I did eventually make it out of the notch but not after a few miles. I took it to an Audi verified dealer and was told (I have a video) that this was due to a spontaneous consumption of oil event which is a known problem and needs a new engine. I contacted Audi and they said my car year was not included in the class action lawsuit and would not cover my engine and should become included I would be notified by mail. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11619127
Recall Date: Oct 10, 2024
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
My Audi Q3 was in repair at Audi Spokane WA for an issue with the steering wheel, horn and airbag. I had it inspected at a shop in Moscow ID who diagnosed the damage as the Wheel Clock Spring. Lux Auto Hause advised that I contact Audi Dealership and stated the clock spring is under warranty. I made the next available appt with the dealership because Audi required my vehicle to be inspected at the dealership in Spokane WA before covering a warranty repair. The dealership is approximately 150 miles away and Audi stated in their letter that my Q3 had to meet qualifying factors for the warranty repair which were passenger airbag light that stays on and steering wheel controls not working. Audi covered the warranty repair and returned my Q3 with the steering wheel controls broken and Audi damaged my cruise control. I could hear plastic pieces in my vehicle steering wheel. I requested that they reinspect the supposed repair and waited for another 4 hours at the dealership. Audi did nothing about the damage and insisted it is damage from something else. Audi stated 2 times…we cleared the passenger airbag light which seemed to be their only concern. Audi left me with my vehicle seriously damaged, they did not repair the steering wheel or the hand controls and damaged my ability to drive my Audi with the cruise control. I filed a complaint with Audi in MI and they did not initiate a repair for the damage they caused my Audi Q3. When I attempted to provide the diagnostic from Lux Auto Hause that proved my cruise control did not have an error code prior to being at Audi- they ignored me. Lux Auto Hause is 1 of 2 Authorized European repairers in my area. I have had successful repairs completed there and can’t understand why Audi would be negligent when I can prove the damage didn’t exist prior to the clock spring breaking. My Audi Q3 steering, hand controls and after being at the dealer-my cruise control. Is this something the NHTSA can investigate?
Corrective Action:
My Audi Q3 was in repair at Audi Spokane WA for an issue with the steering wheel, horn and airbag. I had it inspected at a shop in Moscow ID who diagnosed the damage as the Wheel Clock Spring. Lux Auto Hause advised that I contact Audi Dealership and stated the clock spring is under warranty. I made the next available appt with the dealership because Audi required my vehicle to be inspected at the dealership in Spokane WA before covering a warranty repair. The dealership is approximately 150 miles away and Audi stated in their letter that my Q3 had to meet qualifying factors for the warranty repair which were passenger airbag light that stays on and steering wheel controls not working. Audi covered the warranty repair and returned my Q3 with the steering wheel controls broken and Audi damaged my cruise control. I could hear plastic pieces in my vehicle steering wheel. I requested that they reinspect the supposed repair and waited for another 4 hours at the dealership. Audi did nothing about the damage and insisted it is damage from something else. Audi stated 2 times…we cleared the passenger airbag light which seemed to be their only concern. Audi left me with my vehicle seriously damaged, they did not repair the steering wheel or the hand controls and damaged my ability to drive my Audi with the cruise control. I filed a complaint with Audi in MI and they did not initiate a repair for the damage they caused my Audi Q3. When I attempted to provide the diagnostic from Lux Auto Hause that proved my cruise control did not have an error code prior to being at Audi- they ignored me. Lux Auto Hause is 1 of 2 Authorized European repairers in my area. I have had successful repairs completed there and can’t understand why Audi would be negligent when I can prove the damage didn’t exist prior to the clock spring breaking. My Audi Q3 steering, hand controls and after being at the dealer-my cruise control. Is this something the NHTSA can investigate?
Additional Notes:
My Audi Q3 was in repair at Audi Spokane WA for an issue with the steering wheel, horn and airbag. I had it inspected at a shop in Moscow ID who diagnosed the damage as the Wheel Clock Spring. Lux Auto Hause advised that I contact Audi Dealership and stated the clock spring is under warranty. I made the next available appt with the dealership because Audi required my vehicle to be inspected at the dealership in Spokane WA before covering a warranty repair. The dealership is approximately 150 miles away and Audi stated in their letter that my Q3 had to meet qualifying factors for the warranty repair which were passenger airbag light that stays on and steering wheel controls not working. Audi covered the warranty repair and returned my Q3 with the steering wheel controls broken and Audi damaged my cruise control. I could hear plastic pieces in my vehicle steering wheel. I requested that they reinspect the supposed repair and waited for another 4 hours at the dealership. Audi did nothing about the damage and insisted it is damage from something else. Audi stated 2 times…we cleared the passenger airbag light which seemed to be their only concern. Audi left me with my vehicle seriously damaged, they did not repair the steering wheel or the hand controls and damaged my ability to drive my Audi with the cruise control. I filed a complaint with Audi in MI and they did not initiate a repair for the damage they caused my Audi Q3. When I attempted to provide the diagnostic from Lux Auto Hause that proved my cruise control did not have an error code prior to being at Audi- they ignored me. Lux Auto Hause is 1 of 2 Authorized European repairers in my area. I have had successful repairs completed there and can’t understand why Audi would be negligent when I can prove the damage didn’t exist prior to the clock spring breaking. My Audi Q3 steering, hand controls and after being at the dealer-my cruise control. Is this something the NHTSA can investigate?
Mfg Campaign: 11612175
Recall Date: Sep 2, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My Audi Q3 was in repair at Audi Spokane WA for an issue with the steering wheel, horn and airbag. I had it inspected at a shop in Moscow ID who diagnosed the damage as the Wheel Clock Spring. Lux Auto Hause advised that I contact Audi Dealership and stated the clock spring is under warranty. I made the next available appt with the dealership because Audi required my vehicle to be inspected at the dealership in Spokane WA before covering a warranty repair. The dealership is approximately 150 miles away and Audi stated in their letter that my Q3 had to meet qualifying factors for the warranty repair which were passenger airbag light that stays on and steering wheel controls not working. Audi covered the warranty repair and returned my Q3 with the steering wheel controls broken and Audi damaged my cruise control. I could hear plastic pieces in my vehicle steering wheel. I requested that they reinspect the supposed repair and waited for another 4 hours at the dealership. Audi did nothing about the damage and insisted it is damage from something else. Audi stated 2 times…we cleared the passenger airbag light which seemed to be their only concern. Audi left me with my vehicle seriously damaged, they did not repair the steering wheel or the hand controls and damaged my ability to drive my Audi with the cruise control. I filed a complaint with Audi in MI and they did not initiate a repair for the damage they caused my Audi Q3. When I attempted to provide the diagnostic from Lux Auto Hause that proved my cruise control did not have an error code prior to being at Audi- they ignored me. Lux Auto Hause is 1 of 2 Authorized European repairers in my area. I have had successful repairs completed there and can’t understand why Audi would be negligent when I can prove the damage didn’t exist prior to the clock spring breaking. My Audi Q3 steering, hand controls and after being at the dealer-my cruise control. Is this something the NHTSA can investigate?
Corrective Action:
My Audi Q3 was in repair at Audi Spokane WA for an issue with the steering wheel, horn and airbag. I had it inspected at a shop in Moscow ID who diagnosed the damage as the Wheel Clock Spring. Lux Auto Hause advised that I contact Audi Dealership and stated the clock spring is under warranty. I made the next available appt with the dealership because Audi required my vehicle to be inspected at the dealership in Spokane WA before covering a warranty repair. The dealership is approximately 150 miles away and Audi stated in their letter that my Q3 had to meet qualifying factors for the warranty repair which were passenger airbag light that stays on and steering wheel controls not working. Audi covered the warranty repair and returned my Q3 with the steering wheel controls broken and Audi damaged my cruise control. I could hear plastic pieces in my vehicle steering wheel. I requested that they reinspect the supposed repair and waited for another 4 hours at the dealership. Audi did nothing about the damage and insisted it is damage from something else. Audi stated 2 times…we cleared the passenger airbag light which seemed to be their only concern. Audi left me with my vehicle seriously damaged, they did not repair the steering wheel or the hand controls and damaged my ability to drive my Audi with the cruise control. I filed a complaint with Audi in MI and they did not initiate a repair for the damage they caused my Audi Q3. When I attempted to provide the diagnostic from Lux Auto Hause that proved my cruise control did not have an error code prior to being at Audi- they ignored me. Lux Auto Hause is 1 of 2 Authorized European repairers in my area. I have had successful repairs completed there and can’t understand why Audi would be negligent when I can prove the damage didn’t exist prior to the clock spring breaking. My Audi Q3 steering, hand controls and after being at the dealer-my cruise control. Is this something the NHTSA can investigate?
Additional Notes:
My Audi Q3 was in repair at Audi Spokane WA for an issue with the steering wheel, horn and airbag. I had it inspected at a shop in Moscow ID who diagnosed the damage as the Wheel Clock Spring. Lux Auto Hause advised that I contact Audi Dealership and stated the clock spring is under warranty. I made the next available appt with the dealership because Audi required my vehicle to be inspected at the dealership in Spokane WA before covering a warranty repair. The dealership is approximately 150 miles away and Audi stated in their letter that my Q3 had to meet qualifying factors for the warranty repair which were passenger airbag light that stays on and steering wheel controls not working. Audi covered the warranty repair and returned my Q3 with the steering wheel controls broken and Audi damaged my cruise control. I could hear plastic pieces in my vehicle steering wheel. I requested that they reinspect the supposed repair and waited for another 4 hours at the dealership. Audi did nothing about the damage and insisted it is damage from something else. Audi stated 2 times…we cleared the passenger airbag light which seemed to be their only concern. Audi left me with my vehicle seriously damaged, they did not repair the steering wheel or the hand controls and damaged my ability to drive my Audi with the cruise control. I filed a complaint with Audi in MI and they did not initiate a repair for the damage they caused my Audi Q3. When I attempted to provide the diagnostic from Lux Auto Hause that proved my cruise control did not have an error code prior to being at Audi- they ignored me. Lux Auto Hause is 1 of 2 Authorized European repairers in my area. I have had successful repairs completed there and can’t understand why Audi would be negligent when I can prove the damage didn’t exist prior to the clock spring breaking. My Audi Q3 steering, hand controls and after being at the dealer-my cruise control. Is this something the NHTSA can investigate?
Mfg Campaign: 11612175
Recall Date: Sep 2, 2024
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
My Audi Q3 was in repair at Audi Spokane WA for an issue with the steering wheel, horn and airbag. I had it inspected at a shop in Moscow ID who diagnosed the damage as the Wheel Clock Spring. Lux Auto Hause advised that I contact Audi Dealership and stated the clock spring is under warranty. I made the next available appt with the dealership because Audi required my vehicle to be inspected at the dealership in Spokane WA before covering a warranty repair. The dealership is approximately 150 miles away and Audi stated in their letter that my Q3 had to meet qualifying factors for the warranty repair which were passenger airbag light that stays on and steering wheel controls not working. Audi covered the warranty repair and returned my Q3 with the steering wheel controls broken and Audi damaged my cruise control. I could hear plastic pieces in my vehicle steering wheel. I requested that they reinspect the supposed repair and waited for another 4 hours at the dealership. Audi did nothing about the damage and insisted it is damage from something else. Audi stated 2 times…we cleared the passenger airbag light which seemed to be their only concern. Audi left me with my vehicle seriously damaged, they did not repair the steering wheel or the hand controls and damaged my ability to drive my Audi with the cruise control. I filed a complaint with Audi in MI and they did not initiate a repair for the damage they caused my Audi Q3. When I attempted to provide the diagnostic from Lux Auto Hause that proved my cruise control did not have an error code prior to being at Audi- they ignored me. Lux Auto Hause is 1 of 2 Authorized European repairers in my area. I have had successful repairs completed there and can’t understand why Audi would be negligent when I can prove the damage didn’t exist prior to the clock spring breaking. My Audi Q3 steering, hand controls and after being at the dealer-my cruise control. Is this something the NHTSA can investigate?
Corrective Action:
My Audi Q3 was in repair at Audi Spokane WA for an issue with the steering wheel, horn and airbag. I had it inspected at a shop in Moscow ID who diagnosed the damage as the Wheel Clock Spring. Lux Auto Hause advised that I contact Audi Dealership and stated the clock spring is under warranty. I made the next available appt with the dealership because Audi required my vehicle to be inspected at the dealership in Spokane WA before covering a warranty repair. The dealership is approximately 150 miles away and Audi stated in their letter that my Q3 had to meet qualifying factors for the warranty repair which were passenger airbag light that stays on and steering wheel controls not working. Audi covered the warranty repair and returned my Q3 with the steering wheel controls broken and Audi damaged my cruise control. I could hear plastic pieces in my vehicle steering wheel. I requested that they reinspect the supposed repair and waited for another 4 hours at the dealership. Audi did nothing about the damage and insisted it is damage from something else. Audi stated 2 times…we cleared the passenger airbag light which seemed to be their only concern. Audi left me with my vehicle seriously damaged, they did not repair the steering wheel or the hand controls and damaged my ability to drive my Audi with the cruise control. I filed a complaint with Audi in MI and they did not initiate a repair for the damage they caused my Audi Q3. When I attempted to provide the diagnostic from Lux Auto Hause that proved my cruise control did not have an error code prior to being at Audi- they ignored me. Lux Auto Hause is 1 of 2 Authorized European repairers in my area. I have had successful repairs completed there and can’t understand why Audi would be negligent when I can prove the damage didn’t exist prior to the clock spring breaking. My Audi Q3 steering, hand controls and after being at the dealer-my cruise control. Is this something the NHTSA can investigate?
Additional Notes:
My Audi Q3 was in repair at Audi Spokane WA for an issue with the steering wheel, horn and airbag. I had it inspected at a shop in Moscow ID who diagnosed the damage as the Wheel Clock Spring. Lux Auto Hause advised that I contact Audi Dealership and stated the clock spring is under warranty. I made the next available appt with the dealership because Audi required my vehicle to be inspected at the dealership in Spokane WA before covering a warranty repair. The dealership is approximately 150 miles away and Audi stated in their letter that my Q3 had to meet qualifying factors for the warranty repair which were passenger airbag light that stays on and steering wheel controls not working. Audi covered the warranty repair and returned my Q3 with the steering wheel controls broken and Audi damaged my cruise control. I could hear plastic pieces in my vehicle steering wheel. I requested that they reinspect the supposed repair and waited for another 4 hours at the dealership. Audi did nothing about the damage and insisted it is damage from something else. Audi stated 2 times…we cleared the passenger airbag light which seemed to be their only concern. Audi left me with my vehicle seriously damaged, they did not repair the steering wheel or the hand controls and damaged my ability to drive my Audi with the cruise control. I filed a complaint with Audi in MI and they did not initiate a repair for the damage they caused my Audi Q3. When I attempted to provide the diagnostic from Lux Auto Hause that proved my cruise control did not have an error code prior to being at Audi- they ignored me. Lux Auto Hause is 1 of 2 Authorized European repairers in my area. I have had successful repairs completed there and can’t understand why Audi would be negligent when I can prove the damage didn’t exist prior to the clock spring breaking. My Audi Q3 steering, hand controls and after being at the dealer-my cruise control. Is this something the NHTSA can investigate?
Mfg Campaign: 11612175
Recall Date: Sep 2, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Drivers rear wishbone control arm has a baseball seize hole corrosion. Passenger rear wishbone has surface cracks. Significant safety consern if driver rear wishbone failed while driving . Dealer recommended not to drive vehicle replacement of the component is required
Corrective Action:
Drivers rear wishbone control arm has a baseball seize hole corrosion. Passenger rear wishbone has surface cracks. Significant safety consern if driver rear wishbone failed while driving . Dealer recommended not to drive vehicle replacement of the component is required
Additional Notes:
Drivers rear wishbone control arm has a baseball seize hole corrosion. Passenger rear wishbone has surface cracks. Significant safety consern if driver rear wishbone failed while driving . Dealer recommended not to drive vehicle replacement of the component is required
Mfg Campaign: 11593745
Recall Date: Jun 11, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The Audi dealership in Tysons Corner VA is denying to repair a known flaw that has resulted in Failed emissions. This is a constant struggle with the VW brand, kindly help how to resolve. The following are attached a) The emissions failure report from DEQ with the CEL code P2015 b) Technical service bulletin that details that repair and how it should be covered c) The extended warranty d) EPA guidance on their website of coverage for this issue (pic attached) These dealerships are making a lot of money while not fixing emissions problems that they are causing global warming.
Corrective Action:
The Audi dealership in Tysons Corner VA is denying to repair a known flaw that has resulted in Failed emissions. This is a constant struggle with the VW brand, kindly help how to resolve. The following are attached a) The emissions failure report from DEQ with the CEL code P2015 b) Technical service bulletin that details that repair and how it should be covered c) The extended warranty d) EPA guidance on their website of coverage for this issue (pic attached) These dealerships are making a lot of money while not fixing emissions problems that they are causing global warming.
Additional Notes:
The Audi dealership in Tysons Corner VA is denying to repair a known flaw that has resulted in Failed emissions. This is a constant struggle with the VW brand, kindly help how to resolve. The following are attached a) The emissions failure report from DEQ with the CEL code P2015 b) Technical service bulletin that details that repair and how it should be covered c) The extended warranty d) EPA guidance on their website of coverage for this issue (pic attached) These dealerships are making a lot of money while not fixing emissions problems that they are causing global warming.
Mfg Campaign: 11542990
Recall Date: Sep 6, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
Potential Consequences:
The contact's wife owns a 2016 Audi Q3. The contact stated that while his wife was driving at an undisclosed speed, the rearview mirror detached. The vehicle was taken to a local dealer, where it was determined that the rearview mirror needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 42,465.
Corrective Action:
The contact's wife owns a 2016 Audi Q3. The contact stated that while his wife was driving at an undisclosed speed, the rearview mirror detached. The vehicle was taken to a local dealer, where it was determined that the rearview mirror needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 42,465.
Additional Notes:
The contact's wife owns a 2016 Audi Q3. The contact stated that while his wife was driving at an undisclosed speed, the rearview mirror detached. The vehicle was taken to a local dealer, where it was determined that the rearview mirror needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 42,465.
Mfg Campaign: 11519120
Recall Date: Apr 26, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
My vehicle's Airbag clock spring control unit has failed and does not work. This happened in June 2022. This part controls my airbag, my horn, vehicle display unit and other functions like the radio controls along with navigation. I had this confirmed by my local car repair shop. There is currently an air bag warning light illuminated which has been on consistently since June 2022. My horn does not work and has not worked since June 2022. Just prior to this failure the steering wheel made a plastic like crinkling noise. The vehicle is available for inspection upon request. Audi Services has indicated in email and over the phone that this part is indefinitely on back order. Without this fixed the car will not pass my state's inspection requirements. I have also been informed that this clock spring control unit is the same part used in the recall that VW Tiguans currently have.
Corrective Action:
My vehicle's Airbag clock spring control unit has failed and does not work. This happened in June 2022. This part controls my airbag, my horn, vehicle display unit and other functions like the radio controls along with navigation. I had this confirmed by my local car repair shop. There is currently an air bag warning light illuminated which has been on consistently since June 2022. My horn does not work and has not worked since June 2022. Just prior to this failure the steering wheel made a plastic like crinkling noise. The vehicle is available for inspection upon request. Audi Services has indicated in email and over the phone that this part is indefinitely on back order. Without this fixed the car will not pass my state's inspection requirements. I have also been informed that this clock spring control unit is the same part used in the recall that VW Tiguans currently have.
Additional Notes:
My vehicle's Airbag clock spring control unit has failed and does not work. This happened in June 2022. This part controls my airbag, my horn, vehicle display unit and other functions like the radio controls along with navigation. I had this confirmed by my local car repair shop. There is currently an air bag warning light illuminated which has been on consistently since June 2022. My horn does not work and has not worked since June 2022. Just prior to this failure the steering wheel made a plastic like crinkling noise. The vehicle is available for inspection upon request. Audi Services has indicated in email and over the phone that this part is indefinitely on back order. Without this fixed the car will not pass my state's inspection requirements. I have also been informed that this clock spring control unit is the same part used in the recall that VW Tiguans currently have.
Mfg Campaign: 11488316
Recall Date: Oct 7, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle's Airbag clock spring control unit has failed and does not work. This happened in June 2022. This part controls my airbag, my horn, vehicle display unit and other functions like the radio controls along with navigation. I had this confirmed by my local car repair shop. There is currently an air bag warning light illuminated which has been on consistently since June 2022. My horn does not work and has not worked since June 2022. Just prior to this failure the steering wheel made a plastic like crinkling noise. The vehicle is available for inspection upon request. Audi Services has indicated in email and over the phone that this part is indefinitely on back order. Without this fixed the car will not pass my state's inspection requirements. I have also been informed that this clock spring control unit is the same part used in the recall that VW Tiguans currently have.
Corrective Action:
My vehicle's Airbag clock spring control unit has failed and does not work. This happened in June 2022. This part controls my airbag, my horn, vehicle display unit and other functions like the radio controls along with navigation. I had this confirmed by my local car repair shop. There is currently an air bag warning light illuminated which has been on consistently since June 2022. My horn does not work and has not worked since June 2022. Just prior to this failure the steering wheel made a plastic like crinkling noise. The vehicle is available for inspection upon request. Audi Services has indicated in email and over the phone that this part is indefinitely on back order. Without this fixed the car will not pass my state's inspection requirements. I have also been informed that this clock spring control unit is the same part used in the recall that VW Tiguans currently have.
Additional Notes:
My vehicle's Airbag clock spring control unit has failed and does not work. This happened in June 2022. This part controls my airbag, my horn, vehicle display unit and other functions like the radio controls along with navigation. I had this confirmed by my local car repair shop. There is currently an air bag warning light illuminated which has been on consistently since June 2022. My horn does not work and has not worked since June 2022. Just prior to this failure the steering wheel made a plastic like crinkling noise. The vehicle is available for inspection upon request. Audi Services has indicated in email and over the phone that this part is indefinitely on back order. Without this fixed the car will not pass my state's inspection requirements. I have also been informed that this clock spring control unit is the same part used in the recall that VW Tiguans currently have.
Mfg Campaign: 11488316
Recall Date: Oct 7, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My rear lights are not working properly. I had a malfunction warning and for the right rear light. Which is making all the lights not functioning. It almost had me rear ended.
Corrective Action:
My rear lights are not working properly. I had a malfunction warning and for the right rear light. Which is making all the lights not functioning. It almost had me rear ended.
Additional Notes:
My rear lights are not working properly. I had a malfunction warning and for the right rear light. Which is making all the lights not functioning. It almost had me rear ended.
Mfg Campaign: 11439200
Recall Date: Nov 3, 2021
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My rear lights are not working properly. I had a malfunction warning and for the right rear light. Which is making all the lights not functioning. It almost had me rear ended.
Corrective Action:
My rear lights are not working properly. I had a malfunction warning and for the right rear light. Which is making all the lights not functioning. It almost had me rear ended.
Additional Notes:
My rear lights are not working properly. I had a malfunction warning and for the right rear light. Which is making all the lights not functioning. It almost had me rear ended.
Mfg Campaign: 11439200
Recall Date: Nov 3, 2021
Volkswagen Group Of America, Inc.
Defect Description:
TIRES:SIDEWALL
Potential Consequences:
255/40 R19 100H Rear driver side tire spontaneously blew while parked. Tire side wall shows about 1.5 inch linear mark with irregular border (not cut by a person but occurred naturally). Also has a near by person's dash cam video showing gun like "pop" sound when the tire blew spontaneously.
Corrective Action:
255/40 R19 100H Rear driver side tire spontaneously blew while parked. Tire side wall shows about 1.5 inch linear mark with irregular border (not cut by a person but occurred naturally). Also has a near by person's dash cam video showing gun like "pop" sound when the tire blew spontaneously.
Additional Notes:
255/40 R19 100H Rear driver side tire spontaneously blew while parked. Tire side wall shows about 1.5 inch linear mark with irregular border (not cut by a person but occurred naturally). Also has a near by person's dash cam video showing gun like "pop" sound when the tire blew spontaneously.
Mfg Campaign: 11428252
Recall Date: Aug 8, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Failure of seal between injector and fuel rail caused fuel to be sprayed into engine compartment. I believe the injector seal was damaged during a prior service. Fuel sprayed onto the front of the engine and gasoline fumes filled cabin. Check engine light came on after engine died from lack of fuel. Safety issue is the accumulation of gasoline in the engine compartment & the car continues to pump fuel. No apparent safety measure to cut off fuel when excessive fuel is being delivered to engine. I repaired vehicle, but only replaced the bad o-ring and another o-ring that appeared to be damaged. I left the other 2 o-rings in place. I couldn't find a contact for Audi that could address my concern. My concern is the design. The seal between the fuel rail and the injector is a pressure fit seal. If the o-ring seal fails, fuel sprays out through the failure point into the engine compartment. Fumes in the engine compartment could be ignited by the sparks inside the starter or other electro-mechanical switching that generates sparks. Vehicle is available for inspection.
Corrective Action:
Failure of seal between injector and fuel rail caused fuel to be sprayed into engine compartment. I believe the injector seal was damaged during a prior service. Fuel sprayed onto the front of the engine and gasoline fumes filled cabin. Check engine light came on after engine died from lack of fuel. Safety issue is the accumulation of gasoline in the engine compartment & the car continues to pump fuel. No apparent safety measure to cut off fuel when excessive fuel is being delivered to engine. I repaired vehicle, but only replaced the bad o-ring and another o-ring that appeared to be damaged. I left the other 2 o-rings in place. I couldn't find a contact for Audi that could address my concern. My concern is the design. The seal between the fuel rail and the injector is a pressure fit seal. If the o-ring seal fails, fuel sprays out through the failure point into the engine compartment. Fumes in the engine compartment could be ignited by the sparks inside the starter or other electro-mechanical switching that generates sparks. Vehicle is available for inspection.
Additional Notes:
Failure of seal between injector and fuel rail caused fuel to be sprayed into engine compartment. I believe the injector seal was damaged during a prior service. Fuel sprayed onto the front of the engine and gasoline fumes filled cabin. Check engine light came on after engine died from lack of fuel. Safety issue is the accumulation of gasoline in the engine compartment & the car continues to pump fuel. No apparent safety measure to cut off fuel when excessive fuel is being delivered to engine. I repaired vehicle, but only replaced the bad o-ring and another o-ring that appeared to be damaged. I left the other 2 o-rings in place. I couldn't find a contact for Audi that could address my concern. My concern is the design. The seal between the fuel rail and the injector is a pressure fit seal. If the o-ring seal fails, fuel sprays out through the failure point into the engine compartment. Fumes in the engine compartment could be ignited by the sparks inside the starter or other electro-mechanical switching that generates sparks. Vehicle is available for inspection.
Mfg Campaign: 11427317
Recall Date: Jul 31, 2021
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Passenger-side rear seat belt buckle (latch) no longer secures the seat belt tongue (latch plate). Repeated attempts were made to engage the tongue and reset the buckle with no success. Seat is currently unusable.
Corrective Action:
Passenger-side rear seat belt buckle (latch) no longer secures the seat belt tongue (latch plate). Repeated attempts were made to engage the tongue and reset the buckle with no success. Seat is currently unusable.
Additional Notes:
Passenger-side rear seat belt buckle (latch) no longer secures the seat belt tongue (latch plate). Repeated attempts were made to engage the tongue and reset the buckle with no success. Seat is currently unusable.
Mfg Campaign: 11425726
Recall Date: Jul 20, 2021
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
MY AIR BAG LIGHT IS ON , SCAN SAYS THAT IGNITER IS SHORTING TOO GROUND, PASSANGER SIDE ISSUE Q3 'S ARE BUILT ON THE A3 PLATFORM AND SHOULD BE COVERED UNDER THE A3 AIRBAG RECALL 2015-2019
Corrective Action:
MY AIR BAG LIGHT IS ON , SCAN SAYS THAT IGNITER IS SHORTING TOO GROUND, PASSANGER SIDE ISSUE Q3 'S ARE BUILT ON THE A3 PLATFORM AND SHOULD BE COVERED UNDER THE A3 AIRBAG RECALL 2015-2019
Additional Notes:
MY AIR BAG LIGHT IS ON , SCAN SAYS THAT IGNITER IS SHORTING TOO GROUND, PASSANGER SIDE ISSUE Q3 'S ARE BUILT ON THE A3 PLATFORM AND SHOULD BE COVERED UNDER THE A3 AIRBAG RECALL 2015-2019
Mfg Campaign: 11415157
Recall Date: May 4, 2021
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 MPH, ALL OF THE SUDDEN THE CAR LOSES CONTROL AND IS FISHTAILING. I WAS ABLE TO REGAIN CONTROL AND PULL OFF THE ROAD AT AN EXIT RAMP. THE PASSENGER SIDE REAR TIRE WAS COMPLETELY BLOWN OUT. I DO NOT RECALL RUNNING OVER ANYTHING OR HEARING A POP, THE TIRE SIMPLY EXPLODED. THE TIRES ARE CONTINENTAL CONTIPROCONTACT 255/40/19. THE TIRE PRESSURE SENSOR DID NOT INDICATE LOW PRESSURE BEFORE THE BLOWOUT OR FOLLOWING THE INCIDENT.
Corrective Action:
DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 MPH, ALL OF THE SUDDEN THE CAR LOSES CONTROL AND IS FISHTAILING. I WAS ABLE TO REGAIN CONTROL AND PULL OFF THE ROAD AT AN EXIT RAMP. THE PASSENGER SIDE REAR TIRE WAS COMPLETELY BLOWN OUT. I DO NOT RECALL RUNNING OVER ANYTHING OR HEARING A POP, THE TIRE SIMPLY EXPLODED. THE TIRES ARE CONTINENTAL CONTIPROCONTACT 255/40/19. THE TIRE PRESSURE SENSOR DID NOT INDICATE LOW PRESSURE BEFORE THE BLOWOUT OR FOLLOWING THE INCIDENT.
Additional Notes:
DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 MPH, ALL OF THE SUDDEN THE CAR LOSES CONTROL AND IS FISHTAILING. I WAS ABLE TO REGAIN CONTROL AND PULL OFF THE ROAD AT AN EXIT RAMP. THE PASSENGER SIDE REAR TIRE WAS COMPLETELY BLOWN OUT. I DO NOT RECALL RUNNING OVER ANYTHING OR HEARING A POP, THE TIRE SIMPLY EXPLODED. THE TIRES ARE CONTINENTAL CONTIPROCONTACT 255/40/19. THE TIRE PRESSURE SENSOR DID NOT INDICATE LOW PRESSURE BEFORE THE BLOWOUT OR FOLLOWING THE INCIDENT.
Mfg Campaign: 11399030
Recall Date: Mar 3, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
CONTINUE TO MALFUNCTION WHILE DRIVING. LIGHT,BRAKE, SEAT LIGHT,SYSTEM LIGHT,TIRE PRESSURE LIGHT, STEERING LIGHT, EVERYTHING IS MALFUNCTION INCLUDING THE BATTERY LIFHT,LIGHT, UT WOULDN'T START,HAD THE BATTERY REPLACE AND ALL THE LIGHTS STILL ON ON THE VEHICLE. AFAID TO DRIVE IT THAT IT COULD CATCH ON FIRE WITH THE ELECTRICAL SYSTEM MALFUNCTION. WOULD NOT START SITTING HAD TO JUMP IT TO GET HOME.
Corrective Action:
CONTINUE TO MALFUNCTION WHILE DRIVING. LIGHT,BRAKE, SEAT LIGHT,SYSTEM LIGHT,TIRE PRESSURE LIGHT, STEERING LIGHT, EVERYTHING IS MALFUNCTION INCLUDING THE BATTERY LIFHT,LIGHT, UT WOULDN'T START,HAD THE BATTERY REPLACE AND ALL THE LIGHTS STILL ON ON THE VEHICLE. AFAID TO DRIVE IT THAT IT COULD CATCH ON FIRE WITH THE ELECTRICAL SYSTEM MALFUNCTION. WOULD NOT START SITTING HAD TO JUMP IT TO GET HOME.
Additional Notes:
CONTINUE TO MALFUNCTION WHILE DRIVING. LIGHT,BRAKE, SEAT LIGHT,SYSTEM LIGHT,TIRE PRESSURE LIGHT, STEERING LIGHT, EVERYTHING IS MALFUNCTION INCLUDING THE BATTERY LIFHT,LIGHT, UT WOULDN'T START,HAD THE BATTERY REPLACE AND ALL THE LIGHTS STILL ON ON THE VEHICLE. AFAID TO DRIVE IT THAT IT COULD CATCH ON FIRE WITH THE ELECTRICAL SYSTEM MALFUNCTION. WOULD NOT START SITTING HAD TO JUMP IT TO GET HOME.
Mfg Campaign: 11349635
Recall Date: Aug 16, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CONTINUE TO MALFUNCTION WHILE DRIVING. LIGHT,BRAKE, SEAT LIGHT,SYSTEM LIGHT,TIRE PRESSURE LIGHT, STEERING LIGHT, EVERYTHING IS MALFUNCTION INCLUDING THE BATTERY LIFHT,LIGHT, UT WOULDN'T START,HAD THE BATTERY REPLACE AND ALL THE LIGHTS STILL ON ON THE VEHICLE. AFAID TO DRIVE IT THAT IT COULD CATCH ON FIRE WITH THE ELECTRICAL SYSTEM MALFUNCTION. WOULD NOT START SITTING HAD TO JUMP IT TO GET HOME.
Corrective Action:
CONTINUE TO MALFUNCTION WHILE DRIVING. LIGHT,BRAKE, SEAT LIGHT,SYSTEM LIGHT,TIRE PRESSURE LIGHT, STEERING LIGHT, EVERYTHING IS MALFUNCTION INCLUDING THE BATTERY LIFHT,LIGHT, UT WOULDN'T START,HAD THE BATTERY REPLACE AND ALL THE LIGHTS STILL ON ON THE VEHICLE. AFAID TO DRIVE IT THAT IT COULD CATCH ON FIRE WITH THE ELECTRICAL SYSTEM MALFUNCTION. WOULD NOT START SITTING HAD TO JUMP IT TO GET HOME.
Additional Notes:
CONTINUE TO MALFUNCTION WHILE DRIVING. LIGHT,BRAKE, SEAT LIGHT,SYSTEM LIGHT,TIRE PRESSURE LIGHT, STEERING LIGHT, EVERYTHING IS MALFUNCTION INCLUDING THE BATTERY LIFHT,LIGHT, UT WOULDN'T START,HAD THE BATTERY REPLACE AND ALL THE LIGHTS STILL ON ON THE VEHICLE. AFAID TO DRIVE IT THAT IT COULD CATCH ON FIRE WITH THE ELECTRICAL SYSTEM MALFUNCTION. WOULD NOT START SITTING HAD TO JUMP IT TO GET HOME.
Mfg Campaign: 11349635
Recall Date: Aug 16, 2020
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