Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2016-2018 Audi Q3 vehicles equipped with LED headlights. An inoperable front turn signal may not illuminate an indicator, failing to alert the driver to the issue. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 97DK
Recall Date: May 23, 2019
Consumer Complaints
29 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Audi Q3. The contact stated while driving 45 MPH, the vehicle lost motive power and stalled without warning. The contact was assisted by a Police Officer to move the vehicle out of the roadway. The vehicle was towed to the local dealer to be diagnosed but was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 9,600.
Corrective Action:
The contact owns a 2018 Audi Q3. The contact stated while driving 45 MPH, the vehicle lost motive power and stalled without warning. The contact was assisted by a Police Officer to move the vehicle out of the roadway. The vehicle was towed to the local dealer to be diagnosed but was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 9,600.
Additional Notes:
The contact owns a 2018 Audi Q3. The contact stated while driving 45 MPH, the vehicle lost motive power and stalled without warning. The contact was assisted by a Police Officer to move the vehicle out of the roadway. The vehicle was towed to the local dealer to be diagnosed but was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 9,600.
Mfg Campaign: 11455494
Recall Date: Mar 7, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CPO with 20k miles that I bought back on August 25, 2021 from Audi. It is equipped with push/start. Vehicle won't start. I have tried to use both key-fob with fresh brand new battery. Did not work I even checked to see if the battery was good. Still it won't start. I ran my scanner got a U0101 Loss communication to TCM (Transmission Control Module). I had Audi came with a flat bed to pick up the vehicle on January 24, 2022 (Vehicle have around 26k miles). Just Last Friday February 4, 2022 Audi dealership in Rockville, Maryland text my wife said they need to get in contact with the Audi in Germany. This whole time they DID NOT get us a loaner or a rental to use. It's hard to communicate with the service provider.
Corrective Action:
CPO with 20k miles that I bought back on August 25, 2021 from Audi. It is equipped with push/start. Vehicle won't start. I have tried to use both key-fob with fresh brand new battery. Did not work I even checked to see if the battery was good. Still it won't start. I ran my scanner got a U0101 Loss communication to TCM (Transmission Control Module). I had Audi came with a flat bed to pick up the vehicle on January 24, 2022 (Vehicle have around 26k miles). Just Last Friday February 4, 2022 Audi dealership in Rockville, Maryland text my wife said they need to get in contact with the Audi in Germany. This whole time they DID NOT get us a loaner or a rental to use. It's hard to communicate with the service provider.
Additional Notes:
CPO with 20k miles that I bought back on August 25, 2021 from Audi. It is equipped with push/start. Vehicle won't start. I have tried to use both key-fob with fresh brand new battery. Did not work I even checked to see if the battery was good. Still it won't start. I ran my scanner got a U0101 Loss communication to TCM (Transmission Control Module). I had Audi came with a flat bed to pick up the vehicle on January 24, 2022 (Vehicle have around 26k miles). Just Last Friday February 4, 2022 Audi dealership in Rockville, Maryland text my wife said they need to get in contact with the Audi in Germany. This whole time they DID NOT get us a loaner or a rental to use. It's hard to communicate with the service provider.
Mfg Campaign: 11450718
Recall Date: Feb 7, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
noticed a clicking sound in the steering column that was intermittent; after a week, the airbag light lit up and stayed lit ... per the manual, contacted Audi immediately for service. Was told it was a "clock spring module" and that it would take a few weeks for the part to come in. I was also told that the airbag would likely not activate in a crash ... they could not guarantee it would also not automatically just deploy. It has now been over 2 months and the service department at Audi has told me that they have no idea when that part will be available. additionally, none of the other buttons on the steering column are active now.
Corrective Action:
noticed a clicking sound in the steering column that was intermittent; after a week, the airbag light lit up and stayed lit ... per the manual, contacted Audi immediately for service. Was told it was a "clock spring module" and that it would take a few weeks for the part to come in. I was also told that the airbag would likely not activate in a crash ... they could not guarantee it would also not automatically just deploy. It has now been over 2 months and the service department at Audi has told me that they have no idea when that part will be available. additionally, none of the other buttons on the steering column are active now.
Additional Notes:
noticed a clicking sound in the steering column that was intermittent; after a week, the airbag light lit up and stayed lit ... per the manual, contacted Audi immediately for service. Was told it was a "clock spring module" and that it would take a few weeks for the part to come in. I was also told that the airbag would likely not activate in a crash ... they could not guarantee it would also not automatically just deploy. It has now been over 2 months and the service department at Audi has told me that they have no idea when that part will be available. additionally, none of the other buttons on the steering column are active now.
Mfg Campaign: 11445347
Recall Date: Dec 28, 2021
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THIS PARTICULAR MODEL OF AUDI Q3 HAS POOR QUALITY BREAK PADS AND ROTORS, IF YOU LIVE NEAR THE OCEAN LIKE ME IN MIAMI BEACH, THE BREAKES GET DAMAGED AT ONLY 8,000 MILES INTERVALS AND THEY CAN FAIL CAUSING AN ACCIDENT. I REPORTED THE ISSUE TO DEALER AND MANUFACTURER, AND THEY HAVE FULLY WASHED THEIR HANDS. THEY ARE AWARE OF THE ISSUE, AND HAVE NOT ISSUED A RECALL. I AM IN THE PROCESS OF RETAINING CLASS ACTION COUNSEL TO PURSUE CLASS ACTION LITIGATION.
Corrective Action:
THIS PARTICULAR MODEL OF AUDI Q3 HAS POOR QUALITY BREAK PADS AND ROTORS, IF YOU LIVE NEAR THE OCEAN LIKE ME IN MIAMI BEACH, THE BREAKES GET DAMAGED AT ONLY 8,000 MILES INTERVALS AND THEY CAN FAIL CAUSING AN ACCIDENT. I REPORTED THE ISSUE TO DEALER AND MANUFACTURER, AND THEY HAVE FULLY WASHED THEIR HANDS. THEY ARE AWARE OF THE ISSUE, AND HAVE NOT ISSUED A RECALL. I AM IN THE PROCESS OF RETAINING CLASS ACTION COUNSEL TO PURSUE CLASS ACTION LITIGATION.
Additional Notes:
THIS PARTICULAR MODEL OF AUDI Q3 HAS POOR QUALITY BREAK PADS AND ROTORS, IF YOU LIVE NEAR THE OCEAN LIKE ME IN MIAMI BEACH, THE BREAKES GET DAMAGED AT ONLY 8,000 MILES INTERVALS AND THEY CAN FAIL CAUSING AN ACCIDENT. I REPORTED THE ISSUE TO DEALER AND MANUFACTURER, AND THEY HAVE FULLY WASHED THEIR HANDS. THEY ARE AWARE OF THE ISSUE, AND HAVE NOT ISSUED A RECALL. I AM IN THE PROCESS OF RETAINING CLASS ACTION COUNSEL TO PURSUE CLASS ACTION LITIGATION.
Mfg Campaign: 11388824
Recall Date: Jan 19, 2021
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVING DURING THE MORNING ON MY WAY TO WORK I HEARD THIS EXPLOSION AND A SOUND BEHIND. WHEN I PULLED OFF I NOTICED MY MOONROOF WAS SHATTERED. JUST ABOUT TO FELL OFF OR BLOW AWAY. NO OBJECT HAD HIT THE CAR. IT WAS SIMPLY A HUGE EXPLOSION.
Corrective Action:
DRIVING DURING THE MORNING ON MY WAY TO WORK I HEARD THIS EXPLOSION AND A SOUND BEHIND. WHEN I PULLED OFF I NOTICED MY MOONROOF WAS SHATTERED. JUST ABOUT TO FELL OFF OR BLOW AWAY. NO OBJECT HAD HIT THE CAR. IT WAS SIMPLY A HUGE EXPLOSION.
Additional Notes:
DRIVING DURING THE MORNING ON MY WAY TO WORK I HEARD THIS EXPLOSION AND A SOUND BEHIND. WHEN I PULLED OFF I NOTICED MY MOONROOF WAS SHATTERED. JUST ABOUT TO FELL OFF OR BLOW AWAY. NO OBJECT HAD HIT THE CAR. IT WAS SIMPLY A HUGE EXPLOSION.
Mfg Campaign: 11291837
Recall Date: Dec 29, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BACK UP CAMERA WON'T WORK WHEN CAR TRANSMISSION IS IN REVERSE, NOR WHEN MANUALLY PRESSING PARK ASSIST BUTTON. THIS HAS HAPPENED ON A COUPLE OF OCCASIONS BEFORE BUT I THOUGHT IT WAS A FLUKE, TODAY BACK UP CAMERA WAS COMPLETELY DISABLED MULTIPLE TIMES WHILE DRIVING WHEN PUTTING TRANSMISSION IN REVERSE.
Corrective Action:
BACK UP CAMERA WON'T WORK WHEN CAR TRANSMISSION IS IN REVERSE, NOR WHEN MANUALLY PRESSING PARK ASSIST BUTTON. THIS HAS HAPPENED ON A COUPLE OF OCCASIONS BEFORE BUT I THOUGHT IT WAS A FLUKE, TODAY BACK UP CAMERA WAS COMPLETELY DISABLED MULTIPLE TIMES WHILE DRIVING WHEN PUTTING TRANSMISSION IN REVERSE.
Additional Notes:
BACK UP CAMERA WON'T WORK WHEN CAR TRANSMISSION IS IN REVERSE, NOR WHEN MANUALLY PRESSING PARK ASSIST BUTTON. THIS HAS HAPPENED ON A COUPLE OF OCCASIONS BEFORE BUT I THOUGHT IT WAS A FLUKE, TODAY BACK UP CAMERA WAS COMPLETELY DISABLED MULTIPLE TIMES WHILE DRIVING WHEN PUTTING TRANSMISSION IN REVERSE.
Mfg Campaign: 11257889
Recall Date: Sep 24, 2019
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 AUDI Q3. THE CONTACT STATED THAT THERE WAS A FAILURE WITH THE DIMENSION OF THE TIRES PERTAINING TO A CASTER DIAGNOSIS. THE COLOR GREEN DISPLAYED IF THE TIRES WERE BALANCED AND ALIGNED CORRECTLY WHEN INSTALLED. THE CONTACT STATED THAT THE TIRE INSPECTION CASTER TESTING REMAINED IN THE RED WITHIN LESS THAN 100 MILES OF OWNING THE VEHICLE. THREE DIFFERENT DEALERS WERE CONTACTED: AUDI NORTH AUSTIN (12971 POND SPRINGS RD, AUSTIN, TX 78729, (844) 473-2985) AUDI DOMINION (21105 I-10, SAN ANTONIO, TX 78257, 1-(888) 478-2089), AND AUDI NORTH PARK (15670 I-35, SELMA, TX 78154, (210) 960-6000). THE DEALERS SERVICED THE VEHICLE, BUT FAILED TO PROVIDE A PERMANENT SOLUTION. THE VEHICLE WAS UNABLE TO BE DRIVEN SAFELY DUE TO SEVERAL ALIGNMENTS, TIRE SERVICING, AND TIRE REPLACEMENTS. TWO DIFFERENT INDEPENDENT TIRE TECHNICIANS PROVIDED FURTHER DIAGNOSTIC TESTING AND DETERMINED THAT THE CASTER WAS NOT AVAILABLE FROM THE MANUFACTURER AS PROPRIETARY INFORMATION. THE APPROXIMATE FAILURE MILEAGE WAS 100. *BF *TR
Corrective Action:
TL* THE CONTACT OWNS A 2018 AUDI Q3. THE CONTACT STATED THAT THERE WAS A FAILURE WITH THE DIMENSION OF THE TIRES PERTAINING TO A CASTER DIAGNOSIS. THE COLOR GREEN DISPLAYED IF THE TIRES WERE BALANCED AND ALIGNED CORRECTLY WHEN INSTALLED. THE CONTACT STATED THAT THE TIRE INSPECTION CASTER TESTING REMAINED IN THE RED WITHIN LESS THAN 100 MILES OF OWNING THE VEHICLE. THREE DIFFERENT DEALERS WERE CONTACTED: AUDI NORTH AUSTIN (12971 POND SPRINGS RD, AUSTIN, TX 78729, (844) 473-2985) AUDI DOMINION (21105 I-10, SAN ANTONIO, TX 78257, 1-(888) 478-2089), AND AUDI NORTH PARK (15670 I-35, SELMA, TX 78154, (210) 960-6000). THE DEALERS SERVICED THE VEHICLE, BUT FAILED TO PROVIDE A PERMANENT SOLUTION. THE VEHICLE WAS UNABLE TO BE DRIVEN SAFELY DUE TO SEVERAL ALIGNMENTS, TIRE SERVICING, AND TIRE REPLACEMENTS. TWO DIFFERENT INDEPENDENT TIRE TECHNICIANS PROVIDED FURTHER DIAGNOSTIC TESTING AND DETERMINED THAT THE CASTER WAS NOT AVAILABLE FROM THE MANUFACTURER AS PROPRIETARY INFORMATION. THE APPROXIMATE FAILURE MILEAGE WAS 100. *BF *TR
Additional Notes:
TL* THE CONTACT OWNS A 2018 AUDI Q3. THE CONTACT STATED THAT THERE WAS A FAILURE WITH THE DIMENSION OF THE TIRES PERTAINING TO A CASTER DIAGNOSIS. THE COLOR GREEN DISPLAYED IF THE TIRES WERE BALANCED AND ALIGNED CORRECTLY WHEN INSTALLED. THE CONTACT STATED THAT THE TIRE INSPECTION CASTER TESTING REMAINED IN THE RED WITHIN LESS THAN 100 MILES OF OWNING THE VEHICLE. THREE DIFFERENT DEALERS WERE CONTACTED: AUDI NORTH AUSTIN (12971 POND SPRINGS RD, AUSTIN, TX 78729, (844) 473-2985) AUDI DOMINION (21105 I-10, SAN ANTONIO, TX 78257, 1-(888) 478-2089), AND AUDI NORTH PARK (15670 I-35, SELMA, TX 78154, (210) 960-6000). THE DEALERS SERVICED THE VEHICLE, BUT FAILED TO PROVIDE A PERMANENT SOLUTION. THE VEHICLE WAS UNABLE TO BE DRIVEN SAFELY DUE TO SEVERAL ALIGNMENTS, TIRE SERVICING, AND TIRE REPLACEMENTS. TWO DIFFERENT INDEPENDENT TIRE TECHNICIANS PROVIDED FURTHER DIAGNOSTIC TESTING AND DETERMINED THAT THE CASTER WAS NOT AVAILABLE FROM THE MANUFACTURER AS PROPRIETARY INFORMATION. THE APPROXIMATE FAILURE MILEAGE WAS 100. *BF *TR
Mfg Campaign: 11220011
Recall Date: Jun 14, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING ON THE FREEWAY AT DUSK AT 50MPH WHEN THE SUNROOF IN MY Q3 SPONTANEOUSLY EXPLODED INTO A MILLION PIECES AND RAINED GLASS DOWN ON ME. I WAS UNHARMED AND ABLE TO EXIT, BUT IT COULD HAVE CAUSED A MAJOR ACCIDENT AS IT WAS A TREMENDOUSLY LOUD AND STARTLING EVENT. AUDI DETERMINED THAT THERE WAS NO PROJECTILE THAT CAUSED THE BREAKAGE AND ARE REPLACING IT AS BEING "UNDER WARRANTY".
Corrective Action:
I WAS DRIVING ON THE FREEWAY AT DUSK AT 50MPH WHEN THE SUNROOF IN MY Q3 SPONTANEOUSLY EXPLODED INTO A MILLION PIECES AND RAINED GLASS DOWN ON ME. I WAS UNHARMED AND ABLE TO EXIT, BUT IT COULD HAVE CAUSED A MAJOR ACCIDENT AS IT WAS A TREMENDOUSLY LOUD AND STARTLING EVENT. AUDI DETERMINED THAT THERE WAS NO PROJECTILE THAT CAUSED THE BREAKAGE AND ARE REPLACING IT AS BEING "UNDER WARRANTY".
Additional Notes:
I WAS DRIVING ON THE FREEWAY AT DUSK AT 50MPH WHEN THE SUNROOF IN MY Q3 SPONTANEOUSLY EXPLODED INTO A MILLION PIECES AND RAINED GLASS DOWN ON ME. I WAS UNHARMED AND ABLE TO EXIT, BUT IT COULD HAVE CAUSED A MAJOR ACCIDENT AS IT WAS A TREMENDOUSLY LOUD AND STARTLING EVENT. AUDI DETERMINED THAT THERE WAS NO PROJECTILE THAT CAUSED THE BREAKAGE AND ARE REPLACING IT AS BEING "UNDER WARRANTY".
Mfg Campaign: 11145136
Recall Date: Nov 3, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TAKATA INFLATORS: MULTIPLE SERVICE ATTEMPTS TO FIX SPEAKER BLUETOOTH ISSUES. WAS NOT ABLE TO RESOLVE. CONSISTENTLY HAPPENED. GARBLED INAUDIBLE COMMUNICATION USING HANDS FREE PHONE SPEAKER. WAS IN SERVICE 6 TIMES FOR SAME ISSUE.
Corrective Action:
TAKATA INFLATORS: MULTIPLE SERVICE ATTEMPTS TO FIX SPEAKER BLUETOOTH ISSUES. WAS NOT ABLE TO RESOLVE. CONSISTENTLY HAPPENED. GARBLED INAUDIBLE COMMUNICATION USING HANDS FREE PHONE SPEAKER. WAS IN SERVICE 6 TIMES FOR SAME ISSUE.
Additional Notes:
TAKATA INFLATORS: MULTIPLE SERVICE ATTEMPTS TO FIX SPEAKER BLUETOOTH ISSUES. WAS NOT ABLE TO RESOLVE. CONSISTENTLY HAPPENED. GARBLED INAUDIBLE COMMUNICATION USING HANDS FREE PHONE SPEAKER. WAS IN SERVICE 6 TIMES FOR SAME ISSUE.
Mfg Campaign: 11084510
Recall Date: Apr 11, 2018
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