Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2021 Audi Q8, and 2020-2021 Audi Q7 vehicles. A component inside the fuel pump may break, causing the fuel pump to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20DR
Recall Date: Jul 20, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020 Audi Q8 vehicles. An insufficient weld on a transmission oil pipe may cause the vehicle to leak automatic transmission fluid (ATF).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 38C7
Recall Date: May 13, 2020
Consumer Complaints
27 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Many times my 2020 SQ8 instrument pannel lights up , even just pulling out of my garage , and indicates that my RIGHT Front Tire is low/ or flat ( low tire warning ) and to check Right passenger side for damage .??? . ( each time (10-20 times ) this has happened and i discover NO Flat tire or Damage ). On June 16 , 2020 while driving in traffic the instrument pannel lights up and shows the same message as above mentioned . About 30 seconds later, the Audi pulls hard to the Right jumps the curb and crashes the car . The Driver is Emotionally hurt & upset but is able to call Triple A as the entire right front of the Audi is completely damage with a turbo charger laying on the ground and part of the front missing or smashed --!!! The car looks Totaled !! Major damage to the car . It Still in AutomotiveREPAIR shop getting repaired after being there for over 19 weeks so far . Got an initial check for over $ 26k from my insurance company but now am told the Frame Could be bent as the pannels do not line up correctly . What an absolute Mess - !! This terrible acident was NOT my fault !! The Audi served to the Right- without me even turning the wheel. ( I should have been Killed). The Audi SQ8 was towed to the Repair Shop where I reported the malfunction of the sterring wheel. The repair Manager said " that I would have to call Audi and that he could do nothing about the problem ." I called Audi the Next Day and they said they could Not do anything about it also . So i goggled the Audi website and found this - --" NHTSA Warns you could lose Steering control in some more Audi's SQ 8 SUV's which has prompted Audi to recall certain 2020 SQ 8- as in some cases could cause a crash. !! The bolt connecting the steering shaft could losen . The total units affected to be around 228 according to NHTSA. Recall of SQ 8's is expected to begin arround May 15 , 2020. Question call 800-253-2834 or NHTSA Vehicle Safety Hotline at 1 - 88& 327 4236.
Corrective Action:
Many times my 2020 SQ8 instrument pannel lights up , even just pulling out of my garage , and indicates that my RIGHT Front Tire is low/ or flat ( low tire warning ) and to check Right passenger side for damage .??? . ( each time (10-20 times ) this has happened and i discover NO Flat tire or Damage ). On June 16 , 2020 while driving in traffic the instrument pannel lights up and shows the same message as above mentioned . About 30 seconds later, the Audi pulls hard to the Right jumps the curb and crashes the car . The Driver is Emotionally hurt & upset but is able to call Triple A as the entire right front of the Audi is completely damage with a turbo charger laying on the ground and part of the front missing or smashed --!!! The car looks Totaled !! Major damage to the car . It Still in AutomotiveREPAIR shop getting repaired after being there for over 19 weeks so far . Got an initial check for over $ 26k from my insurance company but now am told the Frame Could be bent as the pannels do not line up correctly . What an absolute Mess - !! This terrible acident was NOT my fault !! The Audi served to the Right- without me even turning the wheel. ( I should have been Killed). The Audi SQ8 was towed to the Repair Shop where I reported the malfunction of the sterring wheel. The repair Manager said " that I would have to call Audi and that he could do nothing about the problem ." I called Audi the Next Day and they said they could Not do anything about it also . So i goggled the Audi website and found this - --" NHTSA Warns you could lose Steering control in some more Audi's SQ 8 SUV's which has prompted Audi to recall certain 2020 SQ 8- as in some cases could cause a crash. !! The bolt connecting the steering shaft could losen . The total units affected to be around 228 according to NHTSA. Recall of SQ 8's is expected to begin arround May 15 , 2020. Question call 800-253-2834 or NHTSA Vehicle Safety Hotline at 1 - 88& 327 4236.
Additional Notes:
Many times my 2020 SQ8 instrument pannel lights up , even just pulling out of my garage , and indicates that my RIGHT Front Tire is low/ or flat ( low tire warning ) and to check Right passenger side for damage .??? . ( each time (10-20 times ) this has happened and i discover NO Flat tire or Damage ). On June 16 , 2020 while driving in traffic the instrument pannel lights up and shows the same message as above mentioned . About 30 seconds later, the Audi pulls hard to the Right jumps the curb and crashes the car . The Driver is Emotionally hurt & upset but is able to call Triple A as the entire right front of the Audi is completely damage with a turbo charger laying on the ground and part of the front missing or smashed --!!! The car looks Totaled !! Major damage to the car . It Still in AutomotiveREPAIR shop getting repaired after being there for over 19 weeks so far . Got an initial check for over $ 26k from my insurance company but now am told the Frame Could be bent as the pannels do not line up correctly . What an absolute Mess - !! This terrible acident was NOT my fault !! The Audi served to the Right- without me even turning the wheel. ( I should have been Killed). The Audi SQ8 was towed to the Repair Shop where I reported the malfunction of the sterring wheel. The repair Manager said " that I would have to call Audi and that he could do nothing about the problem ." I called Audi the Next Day and they said they could Not do anything about it also . So i goggled the Audi website and found this - --" NHTSA Warns you could lose Steering control in some more Audi's SQ 8 SUV's which has prompted Audi to recall certain 2020 SQ 8- as in some cases could cause a crash. !! The bolt connecting the steering shaft could losen . The total units affected to be around 228 according to NHTSA. Recall of SQ 8's is expected to begin arround May 15 , 2020. Question call 800-253-2834 or NHTSA Vehicle Safety Hotline at 1 - 88& 327 4236.
Mfg Campaign: 11438589
Recall Date: Oct 29, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On several occasions, the supposed "driver's assistance" almost made me crash. In two or three cases, the assistance slammed on my breaks unnecessarily when a vehicle in front of me changed lanes, which almost caused me to be rear ended. In another, even more concerning case, the assistance accelerated heavily just as a slower vehicle moved into my lane of traffic, which was extremely dangerous. This technology is too basic to be trusted and too dangerous to use.
Corrective Action:
On several occasions, the supposed "driver's assistance" almost made me crash. In two or three cases, the assistance slammed on my breaks unnecessarily when a vehicle in front of me changed lanes, which almost caused me to be rear ended. In another, even more concerning case, the assistance accelerated heavily just as a slower vehicle moved into my lane of traffic, which was extremely dangerous. This technology is too basic to be trusted and too dangerous to use.
Additional Notes:
On several occasions, the supposed "driver's assistance" almost made me crash. In two or three cases, the assistance slammed on my breaks unnecessarily when a vehicle in front of me changed lanes, which almost caused me to be rear ended. In another, even more concerning case, the assistance accelerated heavily just as a slower vehicle moved into my lane of traffic, which was extremely dangerous. This technology is too basic to be trusted and too dangerous to use.
Mfg Campaign: 11423494
Recall Date: Jul 5, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
EVERY TIM TOWING A TRAILER AND HITCH WEIGHT IS OVER 300 LBS ( SPECIFICATION SHOWS 770 LBS MAX, ORIGINAL AUDI HITCH INSTALLED CAME WITH THE CAR ) THE AUDI LIMITED PRE-SENSE WARNING GOES ON AFTER ~45 MIN DRIVE WITH TRAILER. AFTER THAT NO DISTANCE WARNING OR CRUSE CONTROL (ADAPTIVE) POSSIBLE. AFTER REMOVING THE TRAILER - THE ISSUE CONTINUES. ONLY SOLVE IS A NEW CALIBRATION OF RADAR SYSTEM AT AUDI DEALER (2 DAYS) AND SAME ISSUE RETURNS WHEN TOWING A TRAILER AGAIN. (HAPPEN NOW 5 TIMES SINCE JAN 2020 - WHEN WE BOUGHT THE CAR) - AND WE TOWED 2 DIFFERENT TRAILERS TRAILER 1 - 350 LBS HITCH WEIGHT, TRAILER 2 700 LBS HITCH WEIGHT - NO SOLVE BY AUDI PROVIDED
Corrective Action:
EVERY TIM TOWING A TRAILER AND HITCH WEIGHT IS OVER 300 LBS ( SPECIFICATION SHOWS 770 LBS MAX, ORIGINAL AUDI HITCH INSTALLED CAME WITH THE CAR ) THE AUDI LIMITED PRE-SENSE WARNING GOES ON AFTER ~45 MIN DRIVE WITH TRAILER. AFTER THAT NO DISTANCE WARNING OR CRUSE CONTROL (ADAPTIVE) POSSIBLE. AFTER REMOVING THE TRAILER - THE ISSUE CONTINUES. ONLY SOLVE IS A NEW CALIBRATION OF RADAR SYSTEM AT AUDI DEALER (2 DAYS) AND SAME ISSUE RETURNS WHEN TOWING A TRAILER AGAIN. (HAPPEN NOW 5 TIMES SINCE JAN 2020 - WHEN WE BOUGHT THE CAR) - AND WE TOWED 2 DIFFERENT TRAILERS TRAILER 1 - 350 LBS HITCH WEIGHT, TRAILER 2 700 LBS HITCH WEIGHT - NO SOLVE BY AUDI PROVIDED
Additional Notes:
EVERY TIM TOWING A TRAILER AND HITCH WEIGHT IS OVER 300 LBS ( SPECIFICATION SHOWS 770 LBS MAX, ORIGINAL AUDI HITCH INSTALLED CAME WITH THE CAR ) THE AUDI LIMITED PRE-SENSE WARNING GOES ON AFTER ~45 MIN DRIVE WITH TRAILER. AFTER THAT NO DISTANCE WARNING OR CRUSE CONTROL (ADAPTIVE) POSSIBLE. AFTER REMOVING THE TRAILER - THE ISSUE CONTINUES. ONLY SOLVE IS A NEW CALIBRATION OF RADAR SYSTEM AT AUDI DEALER (2 DAYS) AND SAME ISSUE RETURNS WHEN TOWING A TRAILER AGAIN. (HAPPEN NOW 5 TIMES SINCE JAN 2020 - WHEN WE BOUGHT THE CAR) - AND WE TOWED 2 DIFFERENT TRAILERS TRAILER 1 - 350 LBS HITCH WEIGHT, TRAILER 2 700 LBS HITCH WEIGHT - NO SOLVE BY AUDI PROVIDED
Mfg Campaign: 11388712
Recall Date: Jan 18, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
EVERY TIM TOWING A TRAILER AND HITCH WEIGHT IS OVER 300 LBS ( SPECIFICATION SHOWS 770 LBS MAX, ORIGINAL AUDI HITCH INSTALLED CAME WITH THE CAR ) THE AUDI LIMITED PRE-SENSE WARNING GOES ON AFTER ~45 MIN DRIVE WITH TRAILER. AFTER THAT NO DISTANCE WARNING OR CRUSE CONTROL (ADAPTIVE) POSSIBLE. AFTER REMOVING THE TRAILER - THE ISSUE CONTINUES. ONLY SOLVE IS A NEW CALIBRATION OF RADAR SYSTEM AT AUDI DEALER (2 DAYS) AND SAME ISSUE RETURNS WHEN TOWING A TRAILER AGAIN. (HAPPEN NOW 5 TIMES SINCE JAN 2020 - WHEN WE BOUGHT THE CAR) - AND WE TOWED 2 DIFFERENT TRAILERS TRAILER 1 - 350 LBS HITCH WEIGHT, TRAILER 2 700 LBS HITCH WEIGHT - NO SOLVE BY AUDI PROVIDED
Corrective Action:
EVERY TIM TOWING A TRAILER AND HITCH WEIGHT IS OVER 300 LBS ( SPECIFICATION SHOWS 770 LBS MAX, ORIGINAL AUDI HITCH INSTALLED CAME WITH THE CAR ) THE AUDI LIMITED PRE-SENSE WARNING GOES ON AFTER ~45 MIN DRIVE WITH TRAILER. AFTER THAT NO DISTANCE WARNING OR CRUSE CONTROL (ADAPTIVE) POSSIBLE. AFTER REMOVING THE TRAILER - THE ISSUE CONTINUES. ONLY SOLVE IS A NEW CALIBRATION OF RADAR SYSTEM AT AUDI DEALER (2 DAYS) AND SAME ISSUE RETURNS WHEN TOWING A TRAILER AGAIN. (HAPPEN NOW 5 TIMES SINCE JAN 2020 - WHEN WE BOUGHT THE CAR) - AND WE TOWED 2 DIFFERENT TRAILERS TRAILER 1 - 350 LBS HITCH WEIGHT, TRAILER 2 700 LBS HITCH WEIGHT - NO SOLVE BY AUDI PROVIDED
Additional Notes:
EVERY TIM TOWING A TRAILER AND HITCH WEIGHT IS OVER 300 LBS ( SPECIFICATION SHOWS 770 LBS MAX, ORIGINAL AUDI HITCH INSTALLED CAME WITH THE CAR ) THE AUDI LIMITED PRE-SENSE WARNING GOES ON AFTER ~45 MIN DRIVE WITH TRAILER. AFTER THAT NO DISTANCE WARNING OR CRUSE CONTROL (ADAPTIVE) POSSIBLE. AFTER REMOVING THE TRAILER - THE ISSUE CONTINUES. ONLY SOLVE IS A NEW CALIBRATION OF RADAR SYSTEM AT AUDI DEALER (2 DAYS) AND SAME ISSUE RETURNS WHEN TOWING A TRAILER AGAIN. (HAPPEN NOW 5 TIMES SINCE JAN 2020 - WHEN WE BOUGHT THE CAR) - AND WE TOWED 2 DIFFERENT TRAILERS TRAILER 1 - 350 LBS HITCH WEIGHT, TRAILER 2 700 LBS HITCH WEIGHT - NO SOLVE BY AUDI PROVIDED
Mfg Campaign: 11388712
Recall Date: Jan 18, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE'S START STOP SYSTEM OR TRANSMISSION SEEMS TO BE SLUGGISH LEADING TO VARIOUS BOUTS OF HESITATION ESPECIALLY WHEN SLOWING DOWN AND COASTING AT A SLOW SPEED AND THEN TRYING TO ACCELERATE. THIS WAS ESPECIALLY NOTICEABLE WHEN ATTEMPTING TO TURN LEFT FROM A LEFT TURN LANE AND HAVING THE CAR HESITATE FOR WHAT FELT LIKE A SECOND OR TWO WHICH COULD LEAD TO A CRASH IF SOMEONE WAS COMING IN THE OTHER DIRECTION.
Corrective Action:
THE VEHICLE'S START STOP SYSTEM OR TRANSMISSION SEEMS TO BE SLUGGISH LEADING TO VARIOUS BOUTS OF HESITATION ESPECIALLY WHEN SLOWING DOWN AND COASTING AT A SLOW SPEED AND THEN TRYING TO ACCELERATE. THIS WAS ESPECIALLY NOTICEABLE WHEN ATTEMPTING TO TURN LEFT FROM A LEFT TURN LANE AND HAVING THE CAR HESITATE FOR WHAT FELT LIKE A SECOND OR TWO WHICH COULD LEAD TO A CRASH IF SOMEONE WAS COMING IN THE OTHER DIRECTION.
Additional Notes:
THE VEHICLE'S START STOP SYSTEM OR TRANSMISSION SEEMS TO BE SLUGGISH LEADING TO VARIOUS BOUTS OF HESITATION ESPECIALLY WHEN SLOWING DOWN AND COASTING AT A SLOW SPEED AND THEN TRYING TO ACCELERATE. THIS WAS ESPECIALLY NOTICEABLE WHEN ATTEMPTING TO TURN LEFT FROM A LEFT TURN LANE AND HAVING THE CAR HESITATE FOR WHAT FELT LIKE A SECOND OR TWO WHICH COULD LEAD TO A CRASH IF SOMEONE WAS COMING IN THE OTHER DIRECTION.
Mfg Campaign: 11365737
Recall Date: Oct 22, 2020
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE VEHICLE'S START STOP SYSTEM OR TRANSMISSION SEEMS TO BE SLUGGISH LEADING TO VARIOUS BOUTS OF HESITATION ESPECIALLY WHEN SLOWING DOWN AND COASTING AT A SLOW SPEED AND THEN TRYING TO ACCELERATE. THIS WAS ESPECIALLY NOTICEABLE WHEN ATTEMPTING TO TURN LEFT FROM A LEFT TURN LANE AND HAVING THE CAR HESITATE FOR WHAT FELT LIKE A SECOND OR TWO WHICH COULD LEAD TO A CRASH IF SOMEONE WAS COMING IN THE OTHER DIRECTION.
Corrective Action:
THE VEHICLE'S START STOP SYSTEM OR TRANSMISSION SEEMS TO BE SLUGGISH LEADING TO VARIOUS BOUTS OF HESITATION ESPECIALLY WHEN SLOWING DOWN AND COASTING AT A SLOW SPEED AND THEN TRYING TO ACCELERATE. THIS WAS ESPECIALLY NOTICEABLE WHEN ATTEMPTING TO TURN LEFT FROM A LEFT TURN LANE AND HAVING THE CAR HESITATE FOR WHAT FELT LIKE A SECOND OR TWO WHICH COULD LEAD TO A CRASH IF SOMEONE WAS COMING IN THE OTHER DIRECTION.
Additional Notes:
THE VEHICLE'S START STOP SYSTEM OR TRANSMISSION SEEMS TO BE SLUGGISH LEADING TO VARIOUS BOUTS OF HESITATION ESPECIALLY WHEN SLOWING DOWN AND COASTING AT A SLOW SPEED AND THEN TRYING TO ACCELERATE. THIS WAS ESPECIALLY NOTICEABLE WHEN ATTEMPTING TO TURN LEFT FROM A LEFT TURN LANE AND HAVING THE CAR HESITATE FOR WHAT FELT LIKE A SECOND OR TWO WHICH COULD LEAD TO A CRASH IF SOMEONE WAS COMING IN THE OTHER DIRECTION.
Mfg Campaign: 11365737
Recall Date: Oct 22, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE'S START STOP SYSTEM OR TRANSMISSION SEEMS TO BE SLUGGISH LEADING TO VARIOUS BOUTS OF HESITATION ESPECIALLY WHEN SLOWING DOWN AND COASTING AT A SLOW SPEED AND THEN TRYING TO ACCELERATE. THIS WAS ESPECIALLY NOTICEABLE WHEN ATTEMPTING TO TURN LEFT FROM A LEFT TURN LANE AND HAVING THE CAR HESITATE FOR WHAT FELT LIKE A SECOND OR TWO WHICH COULD LEAD TO A CRASH IF SOMEONE WAS COMING IN THE OTHER DIRECTION.
Corrective Action:
THE VEHICLE'S START STOP SYSTEM OR TRANSMISSION SEEMS TO BE SLUGGISH LEADING TO VARIOUS BOUTS OF HESITATION ESPECIALLY WHEN SLOWING DOWN AND COASTING AT A SLOW SPEED AND THEN TRYING TO ACCELERATE. THIS WAS ESPECIALLY NOTICEABLE WHEN ATTEMPTING TO TURN LEFT FROM A LEFT TURN LANE AND HAVING THE CAR HESITATE FOR WHAT FELT LIKE A SECOND OR TWO WHICH COULD LEAD TO A CRASH IF SOMEONE WAS COMING IN THE OTHER DIRECTION.
Additional Notes:
THE VEHICLE'S START STOP SYSTEM OR TRANSMISSION SEEMS TO BE SLUGGISH LEADING TO VARIOUS BOUTS OF HESITATION ESPECIALLY WHEN SLOWING DOWN AND COASTING AT A SLOW SPEED AND THEN TRYING TO ACCELERATE. THIS WAS ESPECIALLY NOTICEABLE WHEN ATTEMPTING TO TURN LEFT FROM A LEFT TURN LANE AND HAVING THE CAR HESITATE FOR WHAT FELT LIKE A SECOND OR TWO WHICH COULD LEAD TO A CRASH IF SOMEONE WAS COMING IN THE OTHER DIRECTION.
Mfg Campaign: 11365737
Recall Date: Oct 22, 2020
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