Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2015-2020 Audi S3 Sedan, A3 Sedan, 2016-2018 A3 Etron, 2017-2020 RS3 Sedan, and 2015-2019 A3 Cabriolet vehicles. The passenger occupant detection system (PODS) may malfunction and switch off the passenger air bag even when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69BY
Recall Date: Mar 22, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2015-2016 Audi S3 Sedan, 2015-2019 A3 Sedan and A3 Cabriolet, 2016-2018 A3 e-tron, and 2017-2019 RS3 vehicles. An improper electrical contact may cause the Passenger Occupant Detection System (PODS) to falsely detect a malfunction and deactivate the passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69Z4
Recall Date: Jun 19, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Audi A3 sedan and RS3 vehicles. The latching pins for the center rear seat head restraint may be missing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 72I8
Recall Date: Feb 13, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen e-Golf and Golf R vehicles, and Audi A3 Sedan and RS3 vehicles. The rear seat frame head restraint guide sleeves may be incorrectly welded to the seat frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW 72H8 / Audi 72H9
Recall Date: Nov 14, 2018
Consumer Complaints
21 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
I HAVE A 5YR OLD DAUGHTER WHO SITS IN THE BACKSEAT ON A BOOSTER. THE BOOSTER MEETS ALL SAFETY STANDARDS, AND IS ONE WITHOUT A BACK OR HEAD SUPPORT. THE TYPICAL BOOSTER SEAT THAT MANY PARENTS HAVE FOR THIS HEIGHT AND WEIGHT OF THEIR CHILD. IF YOU LOOK AT THE DIAGRAM, THERE IS NO LOCKING POSITION AT THE NORMAL POSITION OF THE HEADREST. MANY OTHER MANUFACTURES LIKE SUBARU, PORSCHE, ETC HAVE A LOCKING POSITION IN THE NORMAL POSITION FOR THE HEADREST. JUST WITH NORMAL SITTING AND BEING A KID, THE HEADREST POPS UP INTO THE FIRST LOCKING POSITION. HAPPENS EVERY DAY. THIS CAUSES THE BACK OF HER HEAD TO REST IN A "POCKET" BETWEEN THE TOP OF THE SEAT AND THE BOTTOM OF THE HEADREST. I BELIEVE IN THE EVENT OF AN ACCIDENT WHERE FORCE COMES UP AND OUTWARDS (LIKE A BAD REAR COLLISION), FRICTION WOULD CAUSE HER HEAD TO WANT TO STAY IN THIS POCKET CAUSING HER NECK GREAT PAIN AND EVEN DAMAGING HER NECK.
Corrective Action:
I HAVE A 5YR OLD DAUGHTER WHO SITS IN THE BACKSEAT ON A BOOSTER. THE BOOSTER MEETS ALL SAFETY STANDARDS, AND IS ONE WITHOUT A BACK OR HEAD SUPPORT. THE TYPICAL BOOSTER SEAT THAT MANY PARENTS HAVE FOR THIS HEIGHT AND WEIGHT OF THEIR CHILD. IF YOU LOOK AT THE DIAGRAM, THERE IS NO LOCKING POSITION AT THE NORMAL POSITION OF THE HEADREST. MANY OTHER MANUFACTURES LIKE SUBARU, PORSCHE, ETC HAVE A LOCKING POSITION IN THE NORMAL POSITION FOR THE HEADREST. JUST WITH NORMAL SITTING AND BEING A KID, THE HEADREST POPS UP INTO THE FIRST LOCKING POSITION. HAPPENS EVERY DAY. THIS CAUSES THE BACK OF HER HEAD TO REST IN A "POCKET" BETWEEN THE TOP OF THE SEAT AND THE BOTTOM OF THE HEADREST. I BELIEVE IN THE EVENT OF AN ACCIDENT WHERE FORCE COMES UP AND OUTWARDS (LIKE A BAD REAR COLLISION), FRICTION WOULD CAUSE HER HEAD TO WANT TO STAY IN THIS POCKET CAUSING HER NECK GREAT PAIN AND EVEN DAMAGING HER NECK.
Additional Notes:
I HAVE A 5YR OLD DAUGHTER WHO SITS IN THE BACKSEAT ON A BOOSTER. THE BOOSTER MEETS ALL SAFETY STANDARDS, AND IS ONE WITHOUT A BACK OR HEAD SUPPORT. THE TYPICAL BOOSTER SEAT THAT MANY PARENTS HAVE FOR THIS HEIGHT AND WEIGHT OF THEIR CHILD. IF YOU LOOK AT THE DIAGRAM, THERE IS NO LOCKING POSITION AT THE NORMAL POSITION OF THE HEADREST. MANY OTHER MANUFACTURES LIKE SUBARU, PORSCHE, ETC HAVE A LOCKING POSITION IN THE NORMAL POSITION FOR THE HEADREST. JUST WITH NORMAL SITTING AND BEING A KID, THE HEADREST POPS UP INTO THE FIRST LOCKING POSITION. HAPPENS EVERY DAY. THIS CAUSES THE BACK OF HER HEAD TO REST IN A "POCKET" BETWEEN THE TOP OF THE SEAT AND THE BOTTOM OF THE HEADREST. I BELIEVE IN THE EVENT OF AN ACCIDENT WHERE FORCE COMES UP AND OUTWARDS (LIKE A BAD REAR COLLISION), FRICTION WOULD CAUSE HER HEAD TO WANT TO STAY IN THIS POCKET CAUSING HER NECK GREAT PAIN AND EVEN DAMAGING HER NECK.
Mfg Campaign: 11044149
Recall Date: Nov 7, 2017
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