Complaints & Recalls
Consumer Complaints
68 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY CAR SHIFTS ITSELF INTO WHAT SEEMS TO BE A 'NEUTRAL' STATE AND THEN REVS UP VERY LOUD. IT ALSO SLAMS ON ITS OWN BRAKES, THANKFULLY EACH TIME HAS BEEN AT LOW SPEED. TODAY WAS THE LAST STRAW. I AM NEVER GETTING IN TO THAT CAR AGAIN! AS I WAS LEAVING A PARKING LOT, MY CAR SLAMMED ON ITS BRAKES, ALL KINDS OF ROLLING SOUNDS UNDER MY FEET. THEN IT STOPPED AND HIT HARD TO START GOING AGAIN. LIGHTS ON MY DASHBOARD GOING CRAZY... THE GUY WHO WAS BACKING UP AS I WAS GOING BY, HONKED AND YELLED AT ME BECAUSE HE DIDN'T KNOW WHY I WOULD STOP LIKE THAT. I SHOULD HAVE BEEN WELL PAST HIM, BUT MY CAR DECIDED WE WERE STOPPING. SO A LITTLE SHAKEN AND UPSET, BUT I CARRIED ON. THIS CAR HAS BEEN DOING THAT SINCE 4000 MILES. IT IS VERY STRESSFUL TO GET IN THAT CAR AS IT IS. I SAT AT THE VERY NEXT RED LIGHT AT THE PARKING LOT I HAD JUST LEFT TO TURN LEFT ONTO A MAJORLY BUSY STREET. THE LIGHT WAS RED, WHEN IT TURNED GREEN, I APPLIED THE GAS AFTER A AND IT SURGED SO HARD, IT WAS AS IF I FLOORED IT ALL THE WAY, BUT THE PEDAL HAD NOT MOVED UNDER MY FEET, BUT I COULD FEEL ALL KINDS OF 'ACTION' HAPPENING UNDER MY FEET. AS THE CAR WENT OVER THE CROSSWALK PAINT, IT SCREECHED THE TIRES AND I ALMOST HIT THE GUY WHO WAS ALSO MAKING A LEFT NEXT TO ME AS MY CAR WAS THRUSTING FORWARD WITH GREAT SPEED AND SPINNING TIRES, WHEN THE WHEELS CAUGHT THE PAVEMENT I ALMOST HIT THE GUY NEXT TO ME IN HIS BACK DOOR. I WAS HONKED AT AND SCARED. I WAIVED MY HANDS TO TRY TO SAY ' I DON'T KNOW!' I DIDN'T KNOW WHAT TO DO. THE MAN FOLLOWED ME ALMOST A MILE TO MY WORK AND WHEN I GOT OUT OF MY CAR HE CALLED ME EVERY NAME YOU CAN THINK OF. THIS CAR IS REALLY SCARING ME AND I CANNOT DRIVE IT ANYMORE. I AM GOING TO TRY TO WORK WITH GMC TO TAKE IT BACK. I SHOULDN'T HAVE TO BE TERRIFIED TO GO TO THE GROCERY STORE. THIS CAR HAS DONE SIMILAR THINGS OVER THE LAST TWO YEARS BUT IT HAS ONLY GOTTEN WORSE. DEALER "CAN'T DUPLICATE"
Corrective Action:
MY CAR SHIFTS ITSELF INTO WHAT SEEMS TO BE A 'NEUTRAL' STATE AND THEN REVS UP VERY LOUD. IT ALSO SLAMS ON ITS OWN BRAKES, THANKFULLY EACH TIME HAS BEEN AT LOW SPEED. TODAY WAS THE LAST STRAW. I AM NEVER GETTING IN TO THAT CAR AGAIN! AS I WAS LEAVING A PARKING LOT, MY CAR SLAMMED ON ITS BRAKES, ALL KINDS OF ROLLING SOUNDS UNDER MY FEET. THEN IT STOPPED AND HIT HARD TO START GOING AGAIN. LIGHTS ON MY DASHBOARD GOING CRAZY... THE GUY WHO WAS BACKING UP AS I WAS GOING BY, HONKED AND YELLED AT ME BECAUSE HE DIDN'T KNOW WHY I WOULD STOP LIKE THAT. I SHOULD HAVE BEEN WELL PAST HIM, BUT MY CAR DECIDED WE WERE STOPPING. SO A LITTLE SHAKEN AND UPSET, BUT I CARRIED ON. THIS CAR HAS BEEN DOING THAT SINCE 4000 MILES. IT IS VERY STRESSFUL TO GET IN THAT CAR AS IT IS. I SAT AT THE VERY NEXT RED LIGHT AT THE PARKING LOT I HAD JUST LEFT TO TURN LEFT ONTO A MAJORLY BUSY STREET. THE LIGHT WAS RED, WHEN IT TURNED GREEN, I APPLIED THE GAS AFTER A AND IT SURGED SO HARD, IT WAS AS IF I FLOORED IT ALL THE WAY, BUT THE PEDAL HAD NOT MOVED UNDER MY FEET, BUT I COULD FEEL ALL KINDS OF 'ACTION' HAPPENING UNDER MY FEET. AS THE CAR WENT OVER THE CROSSWALK PAINT, IT SCREECHED THE TIRES AND I ALMOST HIT THE GUY WHO WAS ALSO MAKING A LEFT NEXT TO ME AS MY CAR WAS THRUSTING FORWARD WITH GREAT SPEED AND SPINNING TIRES, WHEN THE WHEELS CAUGHT THE PAVEMENT I ALMOST HIT THE GUY NEXT TO ME IN HIS BACK DOOR. I WAS HONKED AT AND SCARED. I WAIVED MY HANDS TO TRY TO SAY ' I DON'T KNOW!' I DIDN'T KNOW WHAT TO DO. THE MAN FOLLOWED ME ALMOST A MILE TO MY WORK AND WHEN I GOT OUT OF MY CAR HE CALLED ME EVERY NAME YOU CAN THINK OF. THIS CAR IS REALLY SCARING ME AND I CANNOT DRIVE IT ANYMORE. I AM GOING TO TRY TO WORK WITH GMC TO TAKE IT BACK. I SHOULDN'T HAVE TO BE TERRIFIED TO GO TO THE GROCERY STORE. THIS CAR HAS DONE SIMILAR THINGS OVER THE LAST TWO YEARS BUT IT HAS ONLY GOTTEN WORSE. DEALER "CAN'T DUPLICATE"
Additional Notes:
MY CAR SHIFTS ITSELF INTO WHAT SEEMS TO BE A 'NEUTRAL' STATE AND THEN REVS UP VERY LOUD. IT ALSO SLAMS ON ITS OWN BRAKES, THANKFULLY EACH TIME HAS BEEN AT LOW SPEED. TODAY WAS THE LAST STRAW. I AM NEVER GETTING IN TO THAT CAR AGAIN! AS I WAS LEAVING A PARKING LOT, MY CAR SLAMMED ON ITS BRAKES, ALL KINDS OF ROLLING SOUNDS UNDER MY FEET. THEN IT STOPPED AND HIT HARD TO START GOING AGAIN. LIGHTS ON MY DASHBOARD GOING CRAZY... THE GUY WHO WAS BACKING UP AS I WAS GOING BY, HONKED AND YELLED AT ME BECAUSE HE DIDN'T KNOW WHY I WOULD STOP LIKE THAT. I SHOULD HAVE BEEN WELL PAST HIM, BUT MY CAR DECIDED WE WERE STOPPING. SO A LITTLE SHAKEN AND UPSET, BUT I CARRIED ON. THIS CAR HAS BEEN DOING THAT SINCE 4000 MILES. IT IS VERY STRESSFUL TO GET IN THAT CAR AS IT IS. I SAT AT THE VERY NEXT RED LIGHT AT THE PARKING LOT I HAD JUST LEFT TO TURN LEFT ONTO A MAJORLY BUSY STREET. THE LIGHT WAS RED, WHEN IT TURNED GREEN, I APPLIED THE GAS AFTER A AND IT SURGED SO HARD, IT WAS AS IF I FLOORED IT ALL THE WAY, BUT THE PEDAL HAD NOT MOVED UNDER MY FEET, BUT I COULD FEEL ALL KINDS OF 'ACTION' HAPPENING UNDER MY FEET. AS THE CAR WENT OVER THE CROSSWALK PAINT, IT SCREECHED THE TIRES AND I ALMOST HIT THE GUY WHO WAS ALSO MAKING A LEFT NEXT TO ME AS MY CAR WAS THRUSTING FORWARD WITH GREAT SPEED AND SPINNING TIRES, WHEN THE WHEELS CAUGHT THE PAVEMENT I ALMOST HIT THE GUY NEXT TO ME IN HIS BACK DOOR. I WAS HONKED AT AND SCARED. I WAIVED MY HANDS TO TRY TO SAY ' I DON'T KNOW!' I DIDN'T KNOW WHAT TO DO. THE MAN FOLLOWED ME ALMOST A MILE TO MY WORK AND WHEN I GOT OUT OF MY CAR HE CALLED ME EVERY NAME YOU CAN THINK OF. THIS CAR IS REALLY SCARING ME AND I CANNOT DRIVE IT ANYMORE. I AM GOING TO TRY TO WORK WITH GMC TO TAKE IT BACK. I SHOULDN'T HAVE TO BE TERRIFIED TO GO TO THE GROCERY STORE. THIS CAR HAS DONE SIMILAR THINGS OVER THE LAST TWO YEARS BUT IT HAS ONLY GOTTEN WORSE. DEALER "CAN'T DUPLICATE"
Mfg Campaign: 11341162
Recall Date: Jul 23, 2020
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
MY CAR SHIFTS ITSELF INTO WHAT SEEMS TO BE A 'NEUTRAL' STATE AND THEN REVS UP VERY LOUD. IT ALSO SLAMS ON ITS OWN BRAKES, THANKFULLY EACH TIME HAS BEEN AT LOW SPEED. TODAY WAS THE LAST STRAW. I AM NEVER GETTING IN TO THAT CAR AGAIN! AS I WAS LEAVING A PARKING LOT, MY CAR SLAMMED ON ITS BRAKES, ALL KINDS OF ROLLING SOUNDS UNDER MY FEET. THEN IT STOPPED AND HIT HARD TO START GOING AGAIN. LIGHTS ON MY DASHBOARD GOING CRAZY... THE GUY WHO WAS BACKING UP AS I WAS GOING BY, HONKED AND YELLED AT ME BECAUSE HE DIDN'T KNOW WHY I WOULD STOP LIKE THAT. I SHOULD HAVE BEEN WELL PAST HIM, BUT MY CAR DECIDED WE WERE STOPPING. SO A LITTLE SHAKEN AND UPSET, BUT I CARRIED ON. THIS CAR HAS BEEN DOING THAT SINCE 4000 MILES. IT IS VERY STRESSFUL TO GET IN THAT CAR AS IT IS. I SAT AT THE VERY NEXT RED LIGHT AT THE PARKING LOT I HAD JUST LEFT TO TURN LEFT ONTO A MAJORLY BUSY STREET. THE LIGHT WAS RED, WHEN IT TURNED GREEN, I APPLIED THE GAS AFTER A AND IT SURGED SO HARD, IT WAS AS IF I FLOORED IT ALL THE WAY, BUT THE PEDAL HAD NOT MOVED UNDER MY FEET, BUT I COULD FEEL ALL KINDS OF 'ACTION' HAPPENING UNDER MY FEET. AS THE CAR WENT OVER THE CROSSWALK PAINT, IT SCREECHED THE TIRES AND I ALMOST HIT THE GUY WHO WAS ALSO MAKING A LEFT NEXT TO ME AS MY CAR WAS THRUSTING FORWARD WITH GREAT SPEED AND SPINNING TIRES, WHEN THE WHEELS CAUGHT THE PAVEMENT I ALMOST HIT THE GUY NEXT TO ME IN HIS BACK DOOR. I WAS HONKED AT AND SCARED. I WAIVED MY HANDS TO TRY TO SAY ' I DON'T KNOW!' I DIDN'T KNOW WHAT TO DO. THE MAN FOLLOWED ME ALMOST A MILE TO MY WORK AND WHEN I GOT OUT OF MY CAR HE CALLED ME EVERY NAME YOU CAN THINK OF. THIS CAR IS REALLY SCARING ME AND I CANNOT DRIVE IT ANYMORE. I AM GOING TO TRY TO WORK WITH GMC TO TAKE IT BACK. I SHOULDN'T HAVE TO BE TERRIFIED TO GO TO THE GROCERY STORE. THIS CAR HAS DONE SIMILAR THINGS OVER THE LAST TWO YEARS BUT IT HAS ONLY GOTTEN WORSE. DEALER "CAN'T DUPLICATE"
Corrective Action:
MY CAR SHIFTS ITSELF INTO WHAT SEEMS TO BE A 'NEUTRAL' STATE AND THEN REVS UP VERY LOUD. IT ALSO SLAMS ON ITS OWN BRAKES, THANKFULLY EACH TIME HAS BEEN AT LOW SPEED. TODAY WAS THE LAST STRAW. I AM NEVER GETTING IN TO THAT CAR AGAIN! AS I WAS LEAVING A PARKING LOT, MY CAR SLAMMED ON ITS BRAKES, ALL KINDS OF ROLLING SOUNDS UNDER MY FEET. THEN IT STOPPED AND HIT HARD TO START GOING AGAIN. LIGHTS ON MY DASHBOARD GOING CRAZY... THE GUY WHO WAS BACKING UP AS I WAS GOING BY, HONKED AND YELLED AT ME BECAUSE HE DIDN'T KNOW WHY I WOULD STOP LIKE THAT. I SHOULD HAVE BEEN WELL PAST HIM, BUT MY CAR DECIDED WE WERE STOPPING. SO A LITTLE SHAKEN AND UPSET, BUT I CARRIED ON. THIS CAR HAS BEEN DOING THAT SINCE 4000 MILES. IT IS VERY STRESSFUL TO GET IN THAT CAR AS IT IS. I SAT AT THE VERY NEXT RED LIGHT AT THE PARKING LOT I HAD JUST LEFT TO TURN LEFT ONTO A MAJORLY BUSY STREET. THE LIGHT WAS RED, WHEN IT TURNED GREEN, I APPLIED THE GAS AFTER A AND IT SURGED SO HARD, IT WAS AS IF I FLOORED IT ALL THE WAY, BUT THE PEDAL HAD NOT MOVED UNDER MY FEET, BUT I COULD FEEL ALL KINDS OF 'ACTION' HAPPENING UNDER MY FEET. AS THE CAR WENT OVER THE CROSSWALK PAINT, IT SCREECHED THE TIRES AND I ALMOST HIT THE GUY WHO WAS ALSO MAKING A LEFT NEXT TO ME AS MY CAR WAS THRUSTING FORWARD WITH GREAT SPEED AND SPINNING TIRES, WHEN THE WHEELS CAUGHT THE PAVEMENT I ALMOST HIT THE GUY NEXT TO ME IN HIS BACK DOOR. I WAS HONKED AT AND SCARED. I WAIVED MY HANDS TO TRY TO SAY ' I DON'T KNOW!' I DIDN'T KNOW WHAT TO DO. THE MAN FOLLOWED ME ALMOST A MILE TO MY WORK AND WHEN I GOT OUT OF MY CAR HE CALLED ME EVERY NAME YOU CAN THINK OF. THIS CAR IS REALLY SCARING ME AND I CANNOT DRIVE IT ANYMORE. I AM GOING TO TRY TO WORK WITH GMC TO TAKE IT BACK. I SHOULDN'T HAVE TO BE TERRIFIED TO GO TO THE GROCERY STORE. THIS CAR HAS DONE SIMILAR THINGS OVER THE LAST TWO YEARS BUT IT HAS ONLY GOTTEN WORSE. DEALER "CAN'T DUPLICATE"
Additional Notes:
MY CAR SHIFTS ITSELF INTO WHAT SEEMS TO BE A 'NEUTRAL' STATE AND THEN REVS UP VERY LOUD. IT ALSO SLAMS ON ITS OWN BRAKES, THANKFULLY EACH TIME HAS BEEN AT LOW SPEED. TODAY WAS THE LAST STRAW. I AM NEVER GETTING IN TO THAT CAR AGAIN! AS I WAS LEAVING A PARKING LOT, MY CAR SLAMMED ON ITS BRAKES, ALL KINDS OF ROLLING SOUNDS UNDER MY FEET. THEN IT STOPPED AND HIT HARD TO START GOING AGAIN. LIGHTS ON MY DASHBOARD GOING CRAZY... THE GUY WHO WAS BACKING UP AS I WAS GOING BY, HONKED AND YELLED AT ME BECAUSE HE DIDN'T KNOW WHY I WOULD STOP LIKE THAT. I SHOULD HAVE BEEN WELL PAST HIM, BUT MY CAR DECIDED WE WERE STOPPING. SO A LITTLE SHAKEN AND UPSET, BUT I CARRIED ON. THIS CAR HAS BEEN DOING THAT SINCE 4000 MILES. IT IS VERY STRESSFUL TO GET IN THAT CAR AS IT IS. I SAT AT THE VERY NEXT RED LIGHT AT THE PARKING LOT I HAD JUST LEFT TO TURN LEFT ONTO A MAJORLY BUSY STREET. THE LIGHT WAS RED, WHEN IT TURNED GREEN, I APPLIED THE GAS AFTER A AND IT SURGED SO HARD, IT WAS AS IF I FLOORED IT ALL THE WAY, BUT THE PEDAL HAD NOT MOVED UNDER MY FEET, BUT I COULD FEEL ALL KINDS OF 'ACTION' HAPPENING UNDER MY FEET. AS THE CAR WENT OVER THE CROSSWALK PAINT, IT SCREECHED THE TIRES AND I ALMOST HIT THE GUY WHO WAS ALSO MAKING A LEFT NEXT TO ME AS MY CAR WAS THRUSTING FORWARD WITH GREAT SPEED AND SPINNING TIRES, WHEN THE WHEELS CAUGHT THE PAVEMENT I ALMOST HIT THE GUY NEXT TO ME IN HIS BACK DOOR. I WAS HONKED AT AND SCARED. I WAIVED MY HANDS TO TRY TO SAY ' I DON'T KNOW!' I DIDN'T KNOW WHAT TO DO. THE MAN FOLLOWED ME ALMOST A MILE TO MY WORK AND WHEN I GOT OUT OF MY CAR HE CALLED ME EVERY NAME YOU CAN THINK OF. THIS CAR IS REALLY SCARING ME AND I CANNOT DRIVE IT ANYMORE. I AM GOING TO TRY TO WORK WITH GMC TO TAKE IT BACK. I SHOULDN'T HAVE TO BE TERRIFIED TO GO TO THE GROCERY STORE. THIS CAR HAS DONE SIMILAR THINGS OVER THE LAST TWO YEARS BUT IT HAS ONLY GOTTEN WORSE. DEALER "CAN'T DUPLICATE"
Mfg Campaign: 11341162
Recall Date: Jul 23, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY CAR SHIFTS ITSELF INTO WHAT SEEMS TO BE A 'NEUTRAL' STATE AND THEN REVS UP VERY LOUD. IT ALSO SLAMS ON ITS OWN BRAKES, THANKFULLY EACH TIME HAS BEEN AT LOW SPEED. TODAY WAS THE LAST STRAW. I AM NEVER GETTING IN TO THAT CAR AGAIN! AS I WAS LEAVING A PARKING LOT, MY CAR SLAMMED ON ITS BRAKES, ALL KINDS OF ROLLING SOUNDS UNDER MY FEET. THEN IT STOPPED AND HIT HARD TO START GOING AGAIN. LIGHTS ON MY DASHBOARD GOING CRAZY... THE GUY WHO WAS BACKING UP AS I WAS GOING BY, HONKED AND YELLED AT ME BECAUSE HE DIDN'T KNOW WHY I WOULD STOP LIKE THAT. I SHOULD HAVE BEEN WELL PAST HIM, BUT MY CAR DECIDED WE WERE STOPPING. SO A LITTLE SHAKEN AND UPSET, BUT I CARRIED ON. THIS CAR HAS BEEN DOING THAT SINCE 4000 MILES. IT IS VERY STRESSFUL TO GET IN THAT CAR AS IT IS. I SAT AT THE VERY NEXT RED LIGHT AT THE PARKING LOT I HAD JUST LEFT TO TURN LEFT ONTO A MAJORLY BUSY STREET. THE LIGHT WAS RED, WHEN IT TURNED GREEN, I APPLIED THE GAS AFTER A AND IT SURGED SO HARD, IT WAS AS IF I FLOORED IT ALL THE WAY, BUT THE PEDAL HAD NOT MOVED UNDER MY FEET, BUT I COULD FEEL ALL KINDS OF 'ACTION' HAPPENING UNDER MY FEET. AS THE CAR WENT OVER THE CROSSWALK PAINT, IT SCREECHED THE TIRES AND I ALMOST HIT THE GUY WHO WAS ALSO MAKING A LEFT NEXT TO ME AS MY CAR WAS THRUSTING FORWARD WITH GREAT SPEED AND SPINNING TIRES, WHEN THE WHEELS CAUGHT THE PAVEMENT I ALMOST HIT THE GUY NEXT TO ME IN HIS BACK DOOR. I WAS HONKED AT AND SCARED. I WAIVED MY HANDS TO TRY TO SAY ' I DON'T KNOW!' I DIDN'T KNOW WHAT TO DO. THE MAN FOLLOWED ME ALMOST A MILE TO MY WORK AND WHEN I GOT OUT OF MY CAR HE CALLED ME EVERY NAME YOU CAN THINK OF. THIS CAR IS REALLY SCARING ME AND I CANNOT DRIVE IT ANYMORE. I AM GOING TO TRY TO WORK WITH GMC TO TAKE IT BACK. I SHOULDN'T HAVE TO BE TERRIFIED TO GO TO THE GROCERY STORE. THIS CAR HAS DONE SIMILAR THINGS OVER THE LAST TWO YEARS BUT IT HAS ONLY GOTTEN WORSE. DEALER "CAN'T DUPLICATE"
Corrective Action:
MY CAR SHIFTS ITSELF INTO WHAT SEEMS TO BE A 'NEUTRAL' STATE AND THEN REVS UP VERY LOUD. IT ALSO SLAMS ON ITS OWN BRAKES, THANKFULLY EACH TIME HAS BEEN AT LOW SPEED. TODAY WAS THE LAST STRAW. I AM NEVER GETTING IN TO THAT CAR AGAIN! AS I WAS LEAVING A PARKING LOT, MY CAR SLAMMED ON ITS BRAKES, ALL KINDS OF ROLLING SOUNDS UNDER MY FEET. THEN IT STOPPED AND HIT HARD TO START GOING AGAIN. LIGHTS ON MY DASHBOARD GOING CRAZY... THE GUY WHO WAS BACKING UP AS I WAS GOING BY, HONKED AND YELLED AT ME BECAUSE HE DIDN'T KNOW WHY I WOULD STOP LIKE THAT. I SHOULD HAVE BEEN WELL PAST HIM, BUT MY CAR DECIDED WE WERE STOPPING. SO A LITTLE SHAKEN AND UPSET, BUT I CARRIED ON. THIS CAR HAS BEEN DOING THAT SINCE 4000 MILES. IT IS VERY STRESSFUL TO GET IN THAT CAR AS IT IS. I SAT AT THE VERY NEXT RED LIGHT AT THE PARKING LOT I HAD JUST LEFT TO TURN LEFT ONTO A MAJORLY BUSY STREET. THE LIGHT WAS RED, WHEN IT TURNED GREEN, I APPLIED THE GAS AFTER A AND IT SURGED SO HARD, IT WAS AS IF I FLOORED IT ALL THE WAY, BUT THE PEDAL HAD NOT MOVED UNDER MY FEET, BUT I COULD FEEL ALL KINDS OF 'ACTION' HAPPENING UNDER MY FEET. AS THE CAR WENT OVER THE CROSSWALK PAINT, IT SCREECHED THE TIRES AND I ALMOST HIT THE GUY WHO WAS ALSO MAKING A LEFT NEXT TO ME AS MY CAR WAS THRUSTING FORWARD WITH GREAT SPEED AND SPINNING TIRES, WHEN THE WHEELS CAUGHT THE PAVEMENT I ALMOST HIT THE GUY NEXT TO ME IN HIS BACK DOOR. I WAS HONKED AT AND SCARED. I WAIVED MY HANDS TO TRY TO SAY ' I DON'T KNOW!' I DIDN'T KNOW WHAT TO DO. THE MAN FOLLOWED ME ALMOST A MILE TO MY WORK AND WHEN I GOT OUT OF MY CAR HE CALLED ME EVERY NAME YOU CAN THINK OF. THIS CAR IS REALLY SCARING ME AND I CANNOT DRIVE IT ANYMORE. I AM GOING TO TRY TO WORK WITH GMC TO TAKE IT BACK. I SHOULDN'T HAVE TO BE TERRIFIED TO GO TO THE GROCERY STORE. THIS CAR HAS DONE SIMILAR THINGS OVER THE LAST TWO YEARS BUT IT HAS ONLY GOTTEN WORSE. DEALER "CAN'T DUPLICATE"
Additional Notes:
MY CAR SHIFTS ITSELF INTO WHAT SEEMS TO BE A 'NEUTRAL' STATE AND THEN REVS UP VERY LOUD. IT ALSO SLAMS ON ITS OWN BRAKES, THANKFULLY EACH TIME HAS BEEN AT LOW SPEED. TODAY WAS THE LAST STRAW. I AM NEVER GETTING IN TO THAT CAR AGAIN! AS I WAS LEAVING A PARKING LOT, MY CAR SLAMMED ON ITS BRAKES, ALL KINDS OF ROLLING SOUNDS UNDER MY FEET. THEN IT STOPPED AND HIT HARD TO START GOING AGAIN. LIGHTS ON MY DASHBOARD GOING CRAZY... THE GUY WHO WAS BACKING UP AS I WAS GOING BY, HONKED AND YELLED AT ME BECAUSE HE DIDN'T KNOW WHY I WOULD STOP LIKE THAT. I SHOULD HAVE BEEN WELL PAST HIM, BUT MY CAR DECIDED WE WERE STOPPING. SO A LITTLE SHAKEN AND UPSET, BUT I CARRIED ON. THIS CAR HAS BEEN DOING THAT SINCE 4000 MILES. IT IS VERY STRESSFUL TO GET IN THAT CAR AS IT IS. I SAT AT THE VERY NEXT RED LIGHT AT THE PARKING LOT I HAD JUST LEFT TO TURN LEFT ONTO A MAJORLY BUSY STREET. THE LIGHT WAS RED, WHEN IT TURNED GREEN, I APPLIED THE GAS AFTER A AND IT SURGED SO HARD, IT WAS AS IF I FLOORED IT ALL THE WAY, BUT THE PEDAL HAD NOT MOVED UNDER MY FEET, BUT I COULD FEEL ALL KINDS OF 'ACTION' HAPPENING UNDER MY FEET. AS THE CAR WENT OVER THE CROSSWALK PAINT, IT SCREECHED THE TIRES AND I ALMOST HIT THE GUY WHO WAS ALSO MAKING A LEFT NEXT TO ME AS MY CAR WAS THRUSTING FORWARD WITH GREAT SPEED AND SPINNING TIRES, WHEN THE WHEELS CAUGHT THE PAVEMENT I ALMOST HIT THE GUY NEXT TO ME IN HIS BACK DOOR. I WAS HONKED AT AND SCARED. I WAIVED MY HANDS TO TRY TO SAY ' I DON'T KNOW!' I DIDN'T KNOW WHAT TO DO. THE MAN FOLLOWED ME ALMOST A MILE TO MY WORK AND WHEN I GOT OUT OF MY CAR HE CALLED ME EVERY NAME YOU CAN THINK OF. THIS CAR IS REALLY SCARING ME AND I CANNOT DRIVE IT ANYMORE. I AM GOING TO TRY TO WORK WITH GMC TO TAKE IT BACK. I SHOULDN'T HAVE TO BE TERRIFIED TO GO TO THE GROCERY STORE. THIS CAR HAS DONE SIMILAR THINGS OVER THE LAST TWO YEARS BUT IT HAS ONLY GOTTEN WORSE. DEALER "CAN'T DUPLICATE"
Mfg Campaign: 11341162
Recall Date: Jul 23, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WHILE AT A STOP SIGN AT A BUSY INTERSECTION, PRESSED BRAKE AND TACHOMETER WENT TO OFF INSTEAD OF AUTO-STOP. ENGINE STILL ON BUT PRESSING GAS DIDN'T DO ANYTHING.. TRANSMISSION LIGHT WENT ON. HAD TO PUSH THE START/STOP BUTTON A FEW TIMES BEFORE ENGINE TURNED OFF AND ON AGAIN. *TR
Corrective Action:
WHILE AT A STOP SIGN AT A BUSY INTERSECTION, PRESSED BRAKE AND TACHOMETER WENT TO OFF INSTEAD OF AUTO-STOP. ENGINE STILL ON BUT PRESSING GAS DIDN'T DO ANYTHING.. TRANSMISSION LIGHT WENT ON. HAD TO PUSH THE START/STOP BUTTON A FEW TIMES BEFORE ENGINE TURNED OFF AND ON AGAIN. *TR
Additional Notes:
WHILE AT A STOP SIGN AT A BUSY INTERSECTION, PRESSED BRAKE AND TACHOMETER WENT TO OFF INSTEAD OF AUTO-STOP. ENGINE STILL ON BUT PRESSING GAS DIDN'T DO ANYTHING.. TRANSMISSION LIGHT WENT ON. HAD TO PUSH THE START/STOP BUTTON A FEW TIMES BEFORE ENGINE TURNED OFF AND ON AGAIN. *TR
Mfg Campaign: 11330713
Recall Date: Jun 25, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE ELECTRONIC PARKING BRAKE HAS TURNED ON 5 TIMES NOW. 3 TIMES, THE CAR WAS IN PARK AND THE EMERGENCY BRAKE HAD TURNED ON AND WOULD NOT TURN OFF. THE BRAKE WAS NOT ACTIVATED BY ANYONE. THEN IT HAPPENED WHILE DRIVING. THE VEHICLE WAS TOWED TO A DEALERSHIP. THEY WORKED ON IT AND SAID IT WAS FIXED. THIS WEEK WHILE DRIVING HOME FROM THE GROCERY STORE THE BRAKE TURNED ON AGAIN. THE VEHICLE WAS AGAIN TOWED TO THE DEALERSHIP.
Corrective Action:
THE ELECTRONIC PARKING BRAKE HAS TURNED ON 5 TIMES NOW. 3 TIMES, THE CAR WAS IN PARK AND THE EMERGENCY BRAKE HAD TURNED ON AND WOULD NOT TURN OFF. THE BRAKE WAS NOT ACTIVATED BY ANYONE. THEN IT HAPPENED WHILE DRIVING. THE VEHICLE WAS TOWED TO A DEALERSHIP. THEY WORKED ON IT AND SAID IT WAS FIXED. THIS WEEK WHILE DRIVING HOME FROM THE GROCERY STORE THE BRAKE TURNED ON AGAIN. THE VEHICLE WAS AGAIN TOWED TO THE DEALERSHIP.
Additional Notes:
THE ELECTRONIC PARKING BRAKE HAS TURNED ON 5 TIMES NOW. 3 TIMES, THE CAR WAS IN PARK AND THE EMERGENCY BRAKE HAD TURNED ON AND WOULD NOT TURN OFF. THE BRAKE WAS NOT ACTIVATED BY ANYONE. THEN IT HAPPENED WHILE DRIVING. THE VEHICLE WAS TOWED TO A DEALERSHIP. THEY WORKED ON IT AND SAID IT WAS FIXED. THIS WEEK WHILE DRIVING HOME FROM THE GROCERY STORE THE BRAKE TURNED ON AGAIN. THE VEHICLE WAS AGAIN TOWED TO THE DEALERSHIP.
Mfg Campaign: 11317902
Recall Date: Mar 13, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
SHORTLY AFTER GETTING GAS, THE CAR WILL REV TO 2-3RPM WHEN LIGHTLY ACCELERATING, AND SEEM TO "RUN ROUGH". THEN, AFTER COMING TO A STOP AT A TRAFFIC LIGHT, THE CAR WILL AUTO STOP AND THEN SHIFT INTO NEUTRAL. I CAN NOT SHIFT BACK INTO DRIVE WITHOUT PUSHING THE START/STOP BUTTON TO RESTART THE CAR. IT DOES NOT HAPPEN EVERY TIME I GET GAS, BUT ALL 3 TIMES IT HAS HAPPENED HAVE BEEN AFTER GETTING GAS. THE FIRST 2 TIMES IT HAPPENED, I WAS TOLD THERE WAS A RECALL, WHICH WAS THE CAUSE, BUT THIS LAST TIME, THERE WAS NO RECALL, AND THEY SAID THERE WERE NO ERROR CODES, SO THEY DO NOT KNOW WHAT IS WRONG. THE CAR STALLING EPISODES OCCURRED IN AUGUST 2019, SEPTEMBER 2019, AND FEBRUARY 2020. IT MAY OR MAY NOT BE RELATED, BUT IN OCTOBER 2019, THERE WERE ALSO 2 INSTANCES OF AN "EVAP LEAK" THAT WERE FIXED.
Corrective Action:
SHORTLY AFTER GETTING GAS, THE CAR WILL REV TO 2-3RPM WHEN LIGHTLY ACCELERATING, AND SEEM TO "RUN ROUGH". THEN, AFTER COMING TO A STOP AT A TRAFFIC LIGHT, THE CAR WILL AUTO STOP AND THEN SHIFT INTO NEUTRAL. I CAN NOT SHIFT BACK INTO DRIVE WITHOUT PUSHING THE START/STOP BUTTON TO RESTART THE CAR. IT DOES NOT HAPPEN EVERY TIME I GET GAS, BUT ALL 3 TIMES IT HAS HAPPENED HAVE BEEN AFTER GETTING GAS. THE FIRST 2 TIMES IT HAPPENED, I WAS TOLD THERE WAS A RECALL, WHICH WAS THE CAUSE, BUT THIS LAST TIME, THERE WAS NO RECALL, AND THEY SAID THERE WERE NO ERROR CODES, SO THEY DO NOT KNOW WHAT IS WRONG. THE CAR STALLING EPISODES OCCURRED IN AUGUST 2019, SEPTEMBER 2019, AND FEBRUARY 2020. IT MAY OR MAY NOT BE RELATED, BUT IN OCTOBER 2019, THERE WERE ALSO 2 INSTANCES OF AN "EVAP LEAK" THAT WERE FIXED.
Additional Notes:
SHORTLY AFTER GETTING GAS, THE CAR WILL REV TO 2-3RPM WHEN LIGHTLY ACCELERATING, AND SEEM TO "RUN ROUGH". THEN, AFTER COMING TO A STOP AT A TRAFFIC LIGHT, THE CAR WILL AUTO STOP AND THEN SHIFT INTO NEUTRAL. I CAN NOT SHIFT BACK INTO DRIVE WITHOUT PUSHING THE START/STOP BUTTON TO RESTART THE CAR. IT DOES NOT HAPPEN EVERY TIME I GET GAS, BUT ALL 3 TIMES IT HAS HAPPENED HAVE BEEN AFTER GETTING GAS. THE FIRST 2 TIMES IT HAPPENED, I WAS TOLD THERE WAS A RECALL, WHICH WAS THE CAUSE, BUT THIS LAST TIME, THERE WAS NO RECALL, AND THEY SAID THERE WERE NO ERROR CODES, SO THEY DO NOT KNOW WHAT IS WRONG. THE CAR STALLING EPISODES OCCURRED IN AUGUST 2019, SEPTEMBER 2019, AND FEBRUARY 2020. IT MAY OR MAY NOT BE RELATED, BUT IN OCTOBER 2019, THERE WERE ALSO 2 INSTANCES OF AN "EVAP LEAK" THAT WERE FIXED.
Mfg Campaign: 11308413
Recall Date: Feb 11, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
SHORTLY AFTER GETTING GAS, THE CAR WILL REV TO 2-3RPM WHEN LIGHTLY ACCELERATING, AND SEEM TO "RUN ROUGH". THEN, AFTER COMING TO A STOP AT A TRAFFIC LIGHT, THE CAR WILL AUTO STOP AND THEN SHIFT INTO NEUTRAL. I CAN NOT SHIFT BACK INTO DRIVE WITHOUT PUSHING THE START/STOP BUTTON TO RESTART THE CAR. IT DOES NOT HAPPEN EVERY TIME I GET GAS, BUT ALL 3 TIMES IT HAS HAPPENED HAVE BEEN AFTER GETTING GAS. THE FIRST 2 TIMES IT HAPPENED, I WAS TOLD THERE WAS A RECALL, WHICH WAS THE CAUSE, BUT THIS LAST TIME, THERE WAS NO RECALL, AND THEY SAID THERE WERE NO ERROR CODES, SO THEY DO NOT KNOW WHAT IS WRONG. THE CAR STALLING EPISODES OCCURRED IN AUGUST 2019, SEPTEMBER 2019, AND FEBRUARY 2020. IT MAY OR MAY NOT BE RELATED, BUT IN OCTOBER 2019, THERE WERE ALSO 2 INSTANCES OF AN "EVAP LEAK" THAT WERE FIXED.
Corrective Action:
SHORTLY AFTER GETTING GAS, THE CAR WILL REV TO 2-3RPM WHEN LIGHTLY ACCELERATING, AND SEEM TO "RUN ROUGH". THEN, AFTER COMING TO A STOP AT A TRAFFIC LIGHT, THE CAR WILL AUTO STOP AND THEN SHIFT INTO NEUTRAL. I CAN NOT SHIFT BACK INTO DRIVE WITHOUT PUSHING THE START/STOP BUTTON TO RESTART THE CAR. IT DOES NOT HAPPEN EVERY TIME I GET GAS, BUT ALL 3 TIMES IT HAS HAPPENED HAVE BEEN AFTER GETTING GAS. THE FIRST 2 TIMES IT HAPPENED, I WAS TOLD THERE WAS A RECALL, WHICH WAS THE CAUSE, BUT THIS LAST TIME, THERE WAS NO RECALL, AND THEY SAID THERE WERE NO ERROR CODES, SO THEY DO NOT KNOW WHAT IS WRONG. THE CAR STALLING EPISODES OCCURRED IN AUGUST 2019, SEPTEMBER 2019, AND FEBRUARY 2020. IT MAY OR MAY NOT BE RELATED, BUT IN OCTOBER 2019, THERE WERE ALSO 2 INSTANCES OF AN "EVAP LEAK" THAT WERE FIXED.
Additional Notes:
SHORTLY AFTER GETTING GAS, THE CAR WILL REV TO 2-3RPM WHEN LIGHTLY ACCELERATING, AND SEEM TO "RUN ROUGH". THEN, AFTER COMING TO A STOP AT A TRAFFIC LIGHT, THE CAR WILL AUTO STOP AND THEN SHIFT INTO NEUTRAL. I CAN NOT SHIFT BACK INTO DRIVE WITHOUT PUSHING THE START/STOP BUTTON TO RESTART THE CAR. IT DOES NOT HAPPEN EVERY TIME I GET GAS, BUT ALL 3 TIMES IT HAS HAPPENED HAVE BEEN AFTER GETTING GAS. THE FIRST 2 TIMES IT HAPPENED, I WAS TOLD THERE WAS A RECALL, WHICH WAS THE CAUSE, BUT THIS LAST TIME, THERE WAS NO RECALL, AND THEY SAID THERE WERE NO ERROR CODES, SO THEY DO NOT KNOW WHAT IS WRONG. THE CAR STALLING EPISODES OCCURRED IN AUGUST 2019, SEPTEMBER 2019, AND FEBRUARY 2020. IT MAY OR MAY NOT BE RELATED, BUT IN OCTOBER 2019, THERE WERE ALSO 2 INSTANCES OF AN "EVAP LEAK" THAT WERE FIXED.
Mfg Campaign: 11308413
Recall Date: Feb 11, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON 1/06/2020, WHILE DRIVING, THE BRAKES LOCKED UP ON MY 2018 BUICK ENCLAVE.(MILEAGE ABOUT 23,000) THE VEHICLE HAS AN ELECTRONIC PARKING BRAKE ,WHICH WAS OFF. SUDDENLY, THE PARKING BREAK LIGHT CAME ON AND SERVICE LIGHTS WERE ILLUMINATED. FORTUNATELY, I WAS ABLE TO NAVIGATE TO THE SIDE OF THE ROAD, CALL GM AND THE CAR WAS TOWED TO A LOCAL DEALER. SEVERAL WEEKS EARLIER, UPON STARTING, THE PARKING BRAKE LIGHT WOULD NOT GO OFF AND THE CAR WOULD NOT MOVE. AFTER LETTING THE CAR SIT FOR A PERIOD OF TIME, THE LIGHT WENT OFF AND I WAS ABLE TO DRIVE THE CAR. I WENT TO THE SERVICE DEPARTMENT OF A LOCAL DEALER., EXPLAINED WHAT HAPPENED. THEY TOLD ME THAT I SHOULD COME BACK IN WHEN IT HAPPENED AGAIN, SO THEY COULD READ THE CODE AND NOTED THEY HAVE NOT HEARD ANYTHING AROUND THE ISSUE BEFORE AND THAT NO BULLETINS HAVE BEEN RECEIVED FROM GM. AS I UNDERSTAND, AS OF LAST EVENING, GM HAS NOT GIVEN THEM ANY DIRECTION. I BELIEVE THIS IS A POTENTIALLY SERIOUS SAFETY ISSUE AND FROM AN INTERNET SEARCH, IT APPEARS OTHERS HAVE ENCOUNTERED THE SAME PROBLEM.
Corrective Action:
ON 1/06/2020, WHILE DRIVING, THE BRAKES LOCKED UP ON MY 2018 BUICK ENCLAVE.(MILEAGE ABOUT 23,000) THE VEHICLE HAS AN ELECTRONIC PARKING BRAKE ,WHICH WAS OFF. SUDDENLY, THE PARKING BREAK LIGHT CAME ON AND SERVICE LIGHTS WERE ILLUMINATED. FORTUNATELY, I WAS ABLE TO NAVIGATE TO THE SIDE OF THE ROAD, CALL GM AND THE CAR WAS TOWED TO A LOCAL DEALER. SEVERAL WEEKS EARLIER, UPON STARTING, THE PARKING BRAKE LIGHT WOULD NOT GO OFF AND THE CAR WOULD NOT MOVE. AFTER LETTING THE CAR SIT FOR A PERIOD OF TIME, THE LIGHT WENT OFF AND I WAS ABLE TO DRIVE THE CAR. I WENT TO THE SERVICE DEPARTMENT OF A LOCAL DEALER., EXPLAINED WHAT HAPPENED. THEY TOLD ME THAT I SHOULD COME BACK IN WHEN IT HAPPENED AGAIN, SO THEY COULD READ THE CODE AND NOTED THEY HAVE NOT HEARD ANYTHING AROUND THE ISSUE BEFORE AND THAT NO BULLETINS HAVE BEEN RECEIVED FROM GM. AS I UNDERSTAND, AS OF LAST EVENING, GM HAS NOT GIVEN THEM ANY DIRECTION. I BELIEVE THIS IS A POTENTIALLY SERIOUS SAFETY ISSUE AND FROM AN INTERNET SEARCH, IT APPEARS OTHERS HAVE ENCOUNTERED THE SAME PROBLEM.
Additional Notes:
ON 1/06/2020, WHILE DRIVING, THE BRAKES LOCKED UP ON MY 2018 BUICK ENCLAVE.(MILEAGE ABOUT 23,000) THE VEHICLE HAS AN ELECTRONIC PARKING BRAKE ,WHICH WAS OFF. SUDDENLY, THE PARKING BREAK LIGHT CAME ON AND SERVICE LIGHTS WERE ILLUMINATED. FORTUNATELY, I WAS ABLE TO NAVIGATE TO THE SIDE OF THE ROAD, CALL GM AND THE CAR WAS TOWED TO A LOCAL DEALER. SEVERAL WEEKS EARLIER, UPON STARTING, THE PARKING BRAKE LIGHT WOULD NOT GO OFF AND THE CAR WOULD NOT MOVE. AFTER LETTING THE CAR SIT FOR A PERIOD OF TIME, THE LIGHT WENT OFF AND I WAS ABLE TO DRIVE THE CAR. I WENT TO THE SERVICE DEPARTMENT OF A LOCAL DEALER., EXPLAINED WHAT HAPPENED. THEY TOLD ME THAT I SHOULD COME BACK IN WHEN IT HAPPENED AGAIN, SO THEY COULD READ THE CODE AND NOTED THEY HAVE NOT HEARD ANYTHING AROUND THE ISSUE BEFORE AND THAT NO BULLETINS HAVE BEEN RECEIVED FROM GM. AS I UNDERSTAND, AS OF LAST EVENING, GM HAS NOT GIVEN THEM ANY DIRECTION. I BELIEVE THIS IS A POTENTIALLY SERIOUS SAFETY ISSUE AND FROM AN INTERNET SEARCH, IT APPEARS OTHERS HAVE ENCOUNTERED THE SAME PROBLEM.
Mfg Campaign: 11297857
Recall Date: Jan 8, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I PURCHASED A NEW 2018 ENCLAVE IN SEPTEMBER OF 2018. I RECEIVED A RECALL LETTER FOR THE VEHICLE SOMETIME DURING THE SPRING 2019 SO I WENT TO MY DEALER SERVICE DEPARTMENT TO GET IT CHECK AND I WAS TOLD EVERYTHING WAS FINE. THEN IN SEPTEMBER I NOTICED THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE WOULD NOT ACCELERATE PROPERLY SO I TOOK IT TO THE DEALER SERVICE DEPT. ASAP. THEY TOLD ME THERE WAS AN ISSUE WITH THE TRANSMISSION. THEY SAID THAT BECAUSE I HAD LESS THAN 5,000 MILES THIS ISSUE SHOULD NOT BE OCCURRING. IT'S BEEN 4 MONTHS AND I HAVE NOT RECEIVED A REASONABLE TIME FRAME FOR WHEN MY VEHICLE WILL BE READY. MY RIGHTS AS A CONSUMER HAVE BEEN VIOLATED BECAUSE I RECEIVED A DEFECTIVE VEHICLE, WHICH PUT MY FAMILY AND I AT RISK. THE SAME DEALERSHIP OFFERED TO GIVE ME A LOANER VEHICLE THAT ENDED UP BEING DEFECTIVE AS WELL. THIS DEALERSHIP IS SELLING DEFECTIVE VEHICLES. THEY HAVE TOLD ME THAT ABOUT 50 OTHER PEOPLE ARE GOING THROUGH THE SAME ISSUE AND THE ONLY I CAN DO IS BE PATIENT, BUT DURING THE TIME I HAVE INCURRED MANY DAMAGES AND INCONVENIENCE AND THIS DEANSHIP ALONG WITH GM HAVE NOT GIVEN ME ANY SORT OF RESOLUTION FOR THE PAST 4 MONTHS.
Corrective Action:
I PURCHASED A NEW 2018 ENCLAVE IN SEPTEMBER OF 2018. I RECEIVED A RECALL LETTER FOR THE VEHICLE SOMETIME DURING THE SPRING 2019 SO I WENT TO MY DEALER SERVICE DEPARTMENT TO GET IT CHECK AND I WAS TOLD EVERYTHING WAS FINE. THEN IN SEPTEMBER I NOTICED THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE WOULD NOT ACCELERATE PROPERLY SO I TOOK IT TO THE DEALER SERVICE DEPT. ASAP. THEY TOLD ME THERE WAS AN ISSUE WITH THE TRANSMISSION. THEY SAID THAT BECAUSE I HAD LESS THAN 5,000 MILES THIS ISSUE SHOULD NOT BE OCCURRING. IT'S BEEN 4 MONTHS AND I HAVE NOT RECEIVED A REASONABLE TIME FRAME FOR WHEN MY VEHICLE WILL BE READY. MY RIGHTS AS A CONSUMER HAVE BEEN VIOLATED BECAUSE I RECEIVED A DEFECTIVE VEHICLE, WHICH PUT MY FAMILY AND I AT RISK. THE SAME DEALERSHIP OFFERED TO GIVE ME A LOANER VEHICLE THAT ENDED UP BEING DEFECTIVE AS WELL. THIS DEALERSHIP IS SELLING DEFECTIVE VEHICLES. THEY HAVE TOLD ME THAT ABOUT 50 OTHER PEOPLE ARE GOING THROUGH THE SAME ISSUE AND THE ONLY I CAN DO IS BE PATIENT, BUT DURING THE TIME I HAVE INCURRED MANY DAMAGES AND INCONVENIENCE AND THIS DEANSHIP ALONG WITH GM HAVE NOT GIVEN ME ANY SORT OF RESOLUTION FOR THE PAST 4 MONTHS.
Additional Notes:
I PURCHASED A NEW 2018 ENCLAVE IN SEPTEMBER OF 2018. I RECEIVED A RECALL LETTER FOR THE VEHICLE SOMETIME DURING THE SPRING 2019 SO I WENT TO MY DEALER SERVICE DEPARTMENT TO GET IT CHECK AND I WAS TOLD EVERYTHING WAS FINE. THEN IN SEPTEMBER I NOTICED THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE WOULD NOT ACCELERATE PROPERLY SO I TOOK IT TO THE DEALER SERVICE DEPT. ASAP. THEY TOLD ME THERE WAS AN ISSUE WITH THE TRANSMISSION. THEY SAID THAT BECAUSE I HAD LESS THAN 5,000 MILES THIS ISSUE SHOULD NOT BE OCCURRING. IT'S BEEN 4 MONTHS AND I HAVE NOT RECEIVED A REASONABLE TIME FRAME FOR WHEN MY VEHICLE WILL BE READY. MY RIGHTS AS A CONSUMER HAVE BEEN VIOLATED BECAUSE I RECEIVED A DEFECTIVE VEHICLE, WHICH PUT MY FAMILY AND I AT RISK. THE SAME DEALERSHIP OFFERED TO GIVE ME A LOANER VEHICLE THAT ENDED UP BEING DEFECTIVE AS WELL. THIS DEALERSHIP IS SELLING DEFECTIVE VEHICLES. THEY HAVE TOLD ME THAT ABOUT 50 OTHER PEOPLE ARE GOING THROUGH THE SAME ISSUE AND THE ONLY I CAN DO IS BE PATIENT, BUT DURING THE TIME I HAVE INCURRED MANY DAMAGES AND INCONVENIENCE AND THIS DEANSHIP ALONG WITH GM HAVE NOT GIVEN ME ANY SORT OF RESOLUTION FOR THE PAST 4 MONTHS.
Mfg Campaign: 11289763
Recall Date: Dec 17, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
RANDOM ACTIVATION OF PARKING BRAKE WHILE THE CAR IS IN DRIVE. MOST OFTEN OCCURS WHEN ON A SLOPE AND A LOW SPEED. MULTIPLE INCIDENTS HAVE OCCURRED SINCE PURCHASE IT HAS CONTINUED TO GET WORSE. THE VEHICLE HAS BEEN IN FOR SERVICE MANY TIMES WITH NO RESOLUTION. I OPENED A CASE WITH GM ON 9/12/2019 BUT THEY HAVE NOT RETURNED MY CALLS OR EMAILS SINCE 10/3/19. THERE HAS BEEN SEVERAL INSTANCES OF THIS ISSUE AND WAS DOCUMENTED IN A FORUM POST THAT PARALLELS OUR ISSUE HTTPS://WWW.ENCLAVEFORUM.NET/THREADS/2018-AVENIR-ELECTRONIC-EMERGENCY-BRAKE-FAULT.22631/ 1) PARKING BRAKE COMING ON AT HIGHWAY SPEEDS AS WIFE TRANSPORTED MY DAUGHTER AND SOME OF HER FRIENDS TO THE MALL. AT A RED LIGHT, CLOSE TO THE MALL MY DAUGHTER COMMENTED ON A SMELL. THEY PULLED IN THE PARKING SPOT AT THE MALL, MY WIFE NOTICED THE SMELL AS WELL AND WHEN SHE EXITED THE VEHICLE, THE SMELL WAS OVERWHELMING. 2) 2ND MAJOR INCIDENT WHILE MY WIFE WAS IN A DRIVE THRU AND THE E-BRAKE ENGAGED (AGAIN, WHILE THE CAR WAS IN DRIVE). SHE HAD TO PLACE THE CAR IN PARK AND IT TOOK 1-2 MIN BEFORE THE CAR WOULD DISENGAGE THE E-BRAKE. THIS INCIDENT CONVINCED US THAT THE PROBLEM WAS NOT HUMAN ERROR AND TOOK IT TO DEALERSHIP FOR SERVICE. 3) SEPT 2019 - WIFE BECAME STUCK IN PARKING LOT WHEN THE E-BRAKE ENGAGED AS SHE PULLED IN A PARKING SPOT (STILL IN DRIVE). SHE WAS AWARE THAT THE E-BRAKE HAD TURNED ITSELF ON BUT WHEN SHE HOPPED IN THE CAR TO LEAVE, THE E-BRAKE WAS STILL ENGAGED AND WOULDN'T RELEASE. BACK TO DEALERSHIP WHERE THEY CLEARED A CODE (FIRST TIME A CODE WAS PRESENT) AND RE-FLASHED THE E-BRAKE CONTROL. 4) 12/1/19 INCIDENT WHILE SITTING AT RED LIGHT ON A DOWNWARD INCLINE. ONCE I RELEASED THE BRAKE TO MOVE, THE CAR DIDN'T MOVE FORWARD SO I LOOKED DOWN AT THE DASH TO SEE THE PARKING BRAKE LIGHT ON FOR A QUICK FLASH THEN IT WENT OFF AND THE CAR STARTED TO MOVE. CAR IS BACK AT THE DEALERSHIP.
Corrective Action:
RANDOM ACTIVATION OF PARKING BRAKE WHILE THE CAR IS IN DRIVE. MOST OFTEN OCCURS WHEN ON A SLOPE AND A LOW SPEED. MULTIPLE INCIDENTS HAVE OCCURRED SINCE PURCHASE IT HAS CONTINUED TO GET WORSE. THE VEHICLE HAS BEEN IN FOR SERVICE MANY TIMES WITH NO RESOLUTION. I OPENED A CASE WITH GM ON 9/12/2019 BUT THEY HAVE NOT RETURNED MY CALLS OR EMAILS SINCE 10/3/19. THERE HAS BEEN SEVERAL INSTANCES OF THIS ISSUE AND WAS DOCUMENTED IN A FORUM POST THAT PARALLELS OUR ISSUE HTTPS://WWW.ENCLAVEFORUM.NET/THREADS/2018-AVENIR-ELECTRONIC-EMERGENCY-BRAKE-FAULT.22631/ 1) PARKING BRAKE COMING ON AT HIGHWAY SPEEDS AS WIFE TRANSPORTED MY DAUGHTER AND SOME OF HER FRIENDS TO THE MALL. AT A RED LIGHT, CLOSE TO THE MALL MY DAUGHTER COMMENTED ON A SMELL. THEY PULLED IN THE PARKING SPOT AT THE MALL, MY WIFE NOTICED THE SMELL AS WELL AND WHEN SHE EXITED THE VEHICLE, THE SMELL WAS OVERWHELMING. 2) 2ND MAJOR INCIDENT WHILE MY WIFE WAS IN A DRIVE THRU AND THE E-BRAKE ENGAGED (AGAIN, WHILE THE CAR WAS IN DRIVE). SHE HAD TO PLACE THE CAR IN PARK AND IT TOOK 1-2 MIN BEFORE THE CAR WOULD DISENGAGE THE E-BRAKE. THIS INCIDENT CONVINCED US THAT THE PROBLEM WAS NOT HUMAN ERROR AND TOOK IT TO DEALERSHIP FOR SERVICE. 3) SEPT 2019 - WIFE BECAME STUCK IN PARKING LOT WHEN THE E-BRAKE ENGAGED AS SHE PULLED IN A PARKING SPOT (STILL IN DRIVE). SHE WAS AWARE THAT THE E-BRAKE HAD TURNED ITSELF ON BUT WHEN SHE HOPPED IN THE CAR TO LEAVE, THE E-BRAKE WAS STILL ENGAGED AND WOULDN'T RELEASE. BACK TO DEALERSHIP WHERE THEY CLEARED A CODE (FIRST TIME A CODE WAS PRESENT) AND RE-FLASHED THE E-BRAKE CONTROL. 4) 12/1/19 INCIDENT WHILE SITTING AT RED LIGHT ON A DOWNWARD INCLINE. ONCE I RELEASED THE BRAKE TO MOVE, THE CAR DIDN'T MOVE FORWARD SO I LOOKED DOWN AT THE DASH TO SEE THE PARKING BRAKE LIGHT ON FOR A QUICK FLASH THEN IT WENT OFF AND THE CAR STARTED TO MOVE. CAR IS BACK AT THE DEALERSHIP.
Additional Notes:
RANDOM ACTIVATION OF PARKING BRAKE WHILE THE CAR IS IN DRIVE. MOST OFTEN OCCURS WHEN ON A SLOPE AND A LOW SPEED. MULTIPLE INCIDENTS HAVE OCCURRED SINCE PURCHASE IT HAS CONTINUED TO GET WORSE. THE VEHICLE HAS BEEN IN FOR SERVICE MANY TIMES WITH NO RESOLUTION. I OPENED A CASE WITH GM ON 9/12/2019 BUT THEY HAVE NOT RETURNED MY CALLS OR EMAILS SINCE 10/3/19. THERE HAS BEEN SEVERAL INSTANCES OF THIS ISSUE AND WAS DOCUMENTED IN A FORUM POST THAT PARALLELS OUR ISSUE HTTPS://WWW.ENCLAVEFORUM.NET/THREADS/2018-AVENIR-ELECTRONIC-EMERGENCY-BRAKE-FAULT.22631/ 1) PARKING BRAKE COMING ON AT HIGHWAY SPEEDS AS WIFE TRANSPORTED MY DAUGHTER AND SOME OF HER FRIENDS TO THE MALL. AT A RED LIGHT, CLOSE TO THE MALL MY DAUGHTER COMMENTED ON A SMELL. THEY PULLED IN THE PARKING SPOT AT THE MALL, MY WIFE NOTICED THE SMELL AS WELL AND WHEN SHE EXITED THE VEHICLE, THE SMELL WAS OVERWHELMING. 2) 2ND MAJOR INCIDENT WHILE MY WIFE WAS IN A DRIVE THRU AND THE E-BRAKE ENGAGED (AGAIN, WHILE THE CAR WAS IN DRIVE). SHE HAD TO PLACE THE CAR IN PARK AND IT TOOK 1-2 MIN BEFORE THE CAR WOULD DISENGAGE THE E-BRAKE. THIS INCIDENT CONVINCED US THAT THE PROBLEM WAS NOT HUMAN ERROR AND TOOK IT TO DEALERSHIP FOR SERVICE. 3) SEPT 2019 - WIFE BECAME STUCK IN PARKING LOT WHEN THE E-BRAKE ENGAGED AS SHE PULLED IN A PARKING SPOT (STILL IN DRIVE). SHE WAS AWARE THAT THE E-BRAKE HAD TURNED ITSELF ON BUT WHEN SHE HOPPED IN THE CAR TO LEAVE, THE E-BRAKE WAS STILL ENGAGED AND WOULDN'T RELEASE. BACK TO DEALERSHIP WHERE THEY CLEARED A CODE (FIRST TIME A CODE WAS PRESENT) AND RE-FLASHED THE E-BRAKE CONTROL. 4) 12/1/19 INCIDENT WHILE SITTING AT RED LIGHT ON A DOWNWARD INCLINE. ONCE I RELEASED THE BRAKE TO MOVE, THE CAR DIDN'T MOVE FORWARD SO I LOOKED DOWN AT THE DASH TO SEE THE PARKING BRAKE LIGHT ON FOR A QUICK FLASH THEN IT WENT OFF AND THE CAR STARTED TO MOVE. CAR IS BACK AT THE DEALERSHIP.
Mfg Campaign: 11286665
Recall Date: Dec 3, 2019
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
BUICK NOT A YEAR OLD, IN OUR GARAGE VERY STRONG ODOR OF GASOLINE CANNOT LET IT INSIDE THE GARAGE IT SMELLS STRONG GOING INTO HOUSE ATTACHED TO GARAGE!
Corrective Action:
BUICK NOT A YEAR OLD, IN OUR GARAGE VERY STRONG ODOR OF GASOLINE CANNOT LET IT INSIDE THE GARAGE IT SMELLS STRONG GOING INTO HOUSE ATTACHED TO GARAGE!
Additional Notes:
BUICK NOT A YEAR OLD, IN OUR GARAGE VERY STRONG ODOR OF GASOLINE CANNOT LET IT INSIDE THE GARAGE IT SMELLS STRONG GOING INTO HOUSE ATTACHED TO GARAGE!
Mfg Campaign: 11277945
Recall Date: Nov 4, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
COLD START, AC UNIT ON, ENGINE AT HIGH IDLE SPEED. PUT CAR IN REVERSE TO BACK OUT OF THE GARAGE. STEPPED ON THE BRAKE PEDAL AND THE CAR KEPT ROLLING. PUMPED THE BRAKE PEDDLE AND APPLIED EXTREME PRESSURE, CAR DID NOT SLOW DOWN. PANICKED THAT I WOULD HIT A WALL, I DROPPED THE CAR FROM REVERSE TO DRIVE. STILL ON HIGH IDLE, THE CAR WOULD NOT STOP EVEN WITH EXTREME PRESSURE APPLIED TO THE BRAKE PEDAL. CAR CONTINUED FORWARD AND HIT A CABINET IN MY GARAGE CAUSING CONSIDERABLE FRONT-END DAMAGE. EVERY THING HAPPENED SO QUICKLY, I COULDN'T UNDERSTAND WHAT HAPPENED AT THE TIME. THE ONLY THING I COULD THINK OF WAS THAT I MUST HAVE DONE SOMETHING WRONG. RESTARTED THE CAR AND ALL FUNCTIONS WERE FINE. THE DAMAGE DID NOT AFFECT THE OPERATION OF THE VEHICLE. I DROVE TO THE DEALER AND I'M WAITING FOR AN ESTIMATE TO REPAIR THE DAMAGE.
Corrective Action:
COLD START, AC UNIT ON, ENGINE AT HIGH IDLE SPEED. PUT CAR IN REVERSE TO BACK OUT OF THE GARAGE. STEPPED ON THE BRAKE PEDAL AND THE CAR KEPT ROLLING. PUMPED THE BRAKE PEDDLE AND APPLIED EXTREME PRESSURE, CAR DID NOT SLOW DOWN. PANICKED THAT I WOULD HIT A WALL, I DROPPED THE CAR FROM REVERSE TO DRIVE. STILL ON HIGH IDLE, THE CAR WOULD NOT STOP EVEN WITH EXTREME PRESSURE APPLIED TO THE BRAKE PEDAL. CAR CONTINUED FORWARD AND HIT A CABINET IN MY GARAGE CAUSING CONSIDERABLE FRONT-END DAMAGE. EVERY THING HAPPENED SO QUICKLY, I COULDN'T UNDERSTAND WHAT HAPPENED AT THE TIME. THE ONLY THING I COULD THINK OF WAS THAT I MUST HAVE DONE SOMETHING WRONG. RESTARTED THE CAR AND ALL FUNCTIONS WERE FINE. THE DAMAGE DID NOT AFFECT THE OPERATION OF THE VEHICLE. I DROVE TO THE DEALER AND I'M WAITING FOR AN ESTIMATE TO REPAIR THE DAMAGE.
Additional Notes:
COLD START, AC UNIT ON, ENGINE AT HIGH IDLE SPEED. PUT CAR IN REVERSE TO BACK OUT OF THE GARAGE. STEPPED ON THE BRAKE PEDAL AND THE CAR KEPT ROLLING. PUMPED THE BRAKE PEDDLE AND APPLIED EXTREME PRESSURE, CAR DID NOT SLOW DOWN. PANICKED THAT I WOULD HIT A WALL, I DROPPED THE CAR FROM REVERSE TO DRIVE. STILL ON HIGH IDLE, THE CAR WOULD NOT STOP EVEN WITH EXTREME PRESSURE APPLIED TO THE BRAKE PEDAL. CAR CONTINUED FORWARD AND HIT A CABINET IN MY GARAGE CAUSING CONSIDERABLE FRONT-END DAMAGE. EVERY THING HAPPENED SO QUICKLY, I COULDN'T UNDERSTAND WHAT HAPPENED AT THE TIME. THE ONLY THING I COULD THINK OF WAS THAT I MUST HAVE DONE SOMETHING WRONG. RESTARTED THE CAR AND ALL FUNCTIONS WERE FINE. THE DAMAGE DID NOT AFFECT THE OPERATION OF THE VEHICLE. I DROVE TO THE DEALER AND I'M WAITING FOR AN ESTIMATE TO REPAIR THE DAMAGE.
Mfg Campaign: 11258993
Recall Date: Sep 30, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE BRAKE ISSUE RAISED ITS UGLY HEAD AGAIN. THE VEHICLE HAS OPERATED FINE SINCE THE ORIGINAL INCIDENT EVEN WITH THE FRONT-END DAMAGE. YESTERDAY, ONE WEEK AFTER THE ORIGINAL INCIDENT IT OCCURRED AGAIN. COLD START LEAVING A RESTAURANT TURNED OUT OF PARKING LOT ON TO SIDE STREET. TRAFFIC WAS STOPPED AT A LIGHT AND I PULLED INTO THE LEFT TURN LANE. GOING VERY SLOW, HAVEN'T EVEN TRAVELED 200 FEET. PUT PRESSURE ON BRAKE PEDAL TO STOP AND NO RESPONSE, THE CAR KEEPS ROLLING FORWARD AS I APPLIED EXTREME BRAKE PRESSURE. AT THAT POINT I HIT THE EMERGENCY PARKING BRAKE BUTTON AND THE CAR STOPPED JUST AS I HIT THE REAR END OF THE CAR IN FRONT OF ME. THANKFULLY THERE WAS NO DAMAGE TO HIS CAR. I RESTARTED THE CAR AND WE PULLED OFF THE ROAD INTO A PARKING LOT TO EXCHANGE INFORMATION. EVERYTHING OPERATED FINE. LEFT THE SCENE AND HEADED HOME. WHEN THE LIGHT CHANGED, I TURNED LEFT FROM THE SIDE STREET INTO TRAFFIC. HEAVY TRAFFIC, SLOW GO. ABOUT 1 MILE LATER THE TRAFFIC SLOWED DOWN TO STOP. ONCE AGAIN, THE BRAKES WERE NOT RESPONDING. I WAS ABLE TO HIT THE EMERGENCY BRAKE AND DITCH TO THE SIDE OF THE ROAD. AFTER TRAFFIC PASSED, I RESTARTED AND MOVED ABOUT THIRTY FEET INTO THE SAFETY OF A PARKING LOT. AT THAT POINT I CALLED AAA AND HAD THE CAR TOWED HOME. I WILL HAVE IT TOWED INTO THE DEALER THIS MORNING.
Corrective Action:
THE BRAKE ISSUE RAISED ITS UGLY HEAD AGAIN. THE VEHICLE HAS OPERATED FINE SINCE THE ORIGINAL INCIDENT EVEN WITH THE FRONT-END DAMAGE. YESTERDAY, ONE WEEK AFTER THE ORIGINAL INCIDENT IT OCCURRED AGAIN. COLD START LEAVING A RESTAURANT TURNED OUT OF PARKING LOT ON TO SIDE STREET. TRAFFIC WAS STOPPED AT A LIGHT AND I PULLED INTO THE LEFT TURN LANE. GOING VERY SLOW, HAVEN'T EVEN TRAVELED 200 FEET. PUT PRESSURE ON BRAKE PEDAL TO STOP AND NO RESPONSE, THE CAR KEEPS ROLLING FORWARD AS I APPLIED EXTREME BRAKE PRESSURE. AT THAT POINT I HIT THE EMERGENCY PARKING BRAKE BUTTON AND THE CAR STOPPED JUST AS I HIT THE REAR END OF THE CAR IN FRONT OF ME. THANKFULLY THERE WAS NO DAMAGE TO HIS CAR. I RESTARTED THE CAR AND WE PULLED OFF THE ROAD INTO A PARKING LOT TO EXCHANGE INFORMATION. EVERYTHING OPERATED FINE. LEFT THE SCENE AND HEADED HOME. WHEN THE LIGHT CHANGED, I TURNED LEFT FROM THE SIDE STREET INTO TRAFFIC. HEAVY TRAFFIC, SLOW GO. ABOUT 1 MILE LATER THE TRAFFIC SLOWED DOWN TO STOP. ONCE AGAIN, THE BRAKES WERE NOT RESPONDING. I WAS ABLE TO HIT THE EMERGENCY BRAKE AND DITCH TO THE SIDE OF THE ROAD. AFTER TRAFFIC PASSED, I RESTARTED AND MOVED ABOUT THIRTY FEET INTO THE SAFETY OF A PARKING LOT. AT THAT POINT I CALLED AAA AND HAD THE CAR TOWED HOME. I WILL HAVE IT TOWED INTO THE DEALER THIS MORNING.
Additional Notes:
THE BRAKE ISSUE RAISED ITS UGLY HEAD AGAIN. THE VEHICLE HAS OPERATED FINE SINCE THE ORIGINAL INCIDENT EVEN WITH THE FRONT-END DAMAGE. YESTERDAY, ONE WEEK AFTER THE ORIGINAL INCIDENT IT OCCURRED AGAIN. COLD START LEAVING A RESTAURANT TURNED OUT OF PARKING LOT ON TO SIDE STREET. TRAFFIC WAS STOPPED AT A LIGHT AND I PULLED INTO THE LEFT TURN LANE. GOING VERY SLOW, HAVEN'T EVEN TRAVELED 200 FEET. PUT PRESSURE ON BRAKE PEDAL TO STOP AND NO RESPONSE, THE CAR KEEPS ROLLING FORWARD AS I APPLIED EXTREME BRAKE PRESSURE. AT THAT POINT I HIT THE EMERGENCY PARKING BRAKE BUTTON AND THE CAR STOPPED JUST AS I HIT THE REAR END OF THE CAR IN FRONT OF ME. THANKFULLY THERE WAS NO DAMAGE TO HIS CAR. I RESTARTED THE CAR AND WE PULLED OFF THE ROAD INTO A PARKING LOT TO EXCHANGE INFORMATION. EVERYTHING OPERATED FINE. LEFT THE SCENE AND HEADED HOME. WHEN THE LIGHT CHANGED, I TURNED LEFT FROM THE SIDE STREET INTO TRAFFIC. HEAVY TRAFFIC, SLOW GO. ABOUT 1 MILE LATER THE TRAFFIC SLOWED DOWN TO STOP. ONCE AGAIN, THE BRAKES WERE NOT RESPONDING. I WAS ABLE TO HIT THE EMERGENCY BRAKE AND DITCH TO THE SIDE OF THE ROAD. AFTER TRAFFIC PASSED, I RESTARTED AND MOVED ABOUT THIRTY FEET INTO THE SAFETY OF A PARKING LOT. AT THAT POINT I CALLED AAA AND HAD THE CAR TOWED HOME. I WILL HAVE IT TOWED INTO THE DEALER THIS MORNING.
Mfg Campaign: 11259038
Recall Date: Sep 30, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING THE CAR THE ELECTRONIC PARKING BRAKE TURNED ON (WITHOUT THE DRIVER COMMANDING IT), STOPPING THE REAR WHEELS FROM ROTATING FREELY, MAKING IT VERY DIFFICULT TO DRIVE THE CAR. THE CAR WAS IN MOTION WHEN THIS HAPPENED. THIS HAS HAPPENED 3 TIMES, ON THE SECOND TIME THE DEALER WAS ABLE TO SEE THE PROBLEM AND PERFORMED A "CALIBRATION" BUT THE PROBLEM HAPPENED AGAIN ABOUT 1 MONTH LATER (LAST NIGHT 7/23/19) AND LEFT THE CAR STUCK IN THE MIDDLE OF AN INTERSECTION, REQUIRING A TOW TRUCK TO MOVE THE VEHICLE - WE TOOK THE CAR TO THE DEALER. THE CAR IS CURRENTLY AT THE DEALER AWAITING A DIAGNOSIS. I HAVE ALSO CONTACTED GM REPORTING THE PROBLEM BUT THEY ARE SAYING WITHOUT SEEING THE PROBLEM THEY WON'T BE ABLE TO DO ANYTHING. THIS IS A RELATIVELY NEW CAR, 2018, BOUGHT IN MARCH 2018 AND HAS 24500 MILES. PRESSING THE PARKING BRAKE RELEASE BUTTON DID NOT RELEASE THE PARKING BRAKE WHEN THE PROBLEM HAPPENED, NOR DID THE AUTOMATIC BRAKE RELEASE PROCESS WORK. THERE WAS AN ERROR MESSAGE ON THE DASHBOARD REPORTING "SERVICE PARKING BRAKE"
Corrective Action:
WHILE DRIVING THE CAR THE ELECTRONIC PARKING BRAKE TURNED ON (WITHOUT THE DRIVER COMMANDING IT), STOPPING THE REAR WHEELS FROM ROTATING FREELY, MAKING IT VERY DIFFICULT TO DRIVE THE CAR. THE CAR WAS IN MOTION WHEN THIS HAPPENED. THIS HAS HAPPENED 3 TIMES, ON THE SECOND TIME THE DEALER WAS ABLE TO SEE THE PROBLEM AND PERFORMED A "CALIBRATION" BUT THE PROBLEM HAPPENED AGAIN ABOUT 1 MONTH LATER (LAST NIGHT 7/23/19) AND LEFT THE CAR STUCK IN THE MIDDLE OF AN INTERSECTION, REQUIRING A TOW TRUCK TO MOVE THE VEHICLE - WE TOOK THE CAR TO THE DEALER. THE CAR IS CURRENTLY AT THE DEALER AWAITING A DIAGNOSIS. I HAVE ALSO CONTACTED GM REPORTING THE PROBLEM BUT THEY ARE SAYING WITHOUT SEEING THE PROBLEM THEY WON'T BE ABLE TO DO ANYTHING. THIS IS A RELATIVELY NEW CAR, 2018, BOUGHT IN MARCH 2018 AND HAS 24500 MILES. PRESSING THE PARKING BRAKE RELEASE BUTTON DID NOT RELEASE THE PARKING BRAKE WHEN THE PROBLEM HAPPENED, NOR DID THE AUTOMATIC BRAKE RELEASE PROCESS WORK. THERE WAS AN ERROR MESSAGE ON THE DASHBOARD REPORTING "SERVICE PARKING BRAKE"
Additional Notes:
WHILE DRIVING THE CAR THE ELECTRONIC PARKING BRAKE TURNED ON (WITHOUT THE DRIVER COMMANDING IT), STOPPING THE REAR WHEELS FROM ROTATING FREELY, MAKING IT VERY DIFFICULT TO DRIVE THE CAR. THE CAR WAS IN MOTION WHEN THIS HAPPENED. THIS HAS HAPPENED 3 TIMES, ON THE SECOND TIME THE DEALER WAS ABLE TO SEE THE PROBLEM AND PERFORMED A "CALIBRATION" BUT THE PROBLEM HAPPENED AGAIN ABOUT 1 MONTH LATER (LAST NIGHT 7/23/19) AND LEFT THE CAR STUCK IN THE MIDDLE OF AN INTERSECTION, REQUIRING A TOW TRUCK TO MOVE THE VEHICLE - WE TOOK THE CAR TO THE DEALER. THE CAR IS CURRENTLY AT THE DEALER AWAITING A DIAGNOSIS. I HAVE ALSO CONTACTED GM REPORTING THE PROBLEM BUT THEY ARE SAYING WITHOUT SEEING THE PROBLEM THEY WON'T BE ABLE TO DO ANYTHING. THIS IS A RELATIVELY NEW CAR, 2018, BOUGHT IN MARCH 2018 AND HAS 24500 MILES. PRESSING THE PARKING BRAKE RELEASE BUTTON DID NOT RELEASE THE PARKING BRAKE WHEN THE PROBLEM HAPPENED, NOR DID THE AUTOMATIC BRAKE RELEASE PROCESS WORK. THERE WAS AN ERROR MESSAGE ON THE DASHBOARD REPORTING "SERVICE PARKING BRAKE"
Mfg Campaign: 11234221
Recall Date: Jul 23, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
DURING NORMAL COMMUTE, VEHICLE BEGAN BUCKING BADLY, WOULD NOT ACCELERATE AND BEGAN ROLLING BACKWARDS. CHECK ENGINE LIGHT ILLUMINATED. SHUT VEHICLE DOWN, RESTARTED, AND THE PROBLEM SEEMED TO CLEAR. BROUGHT VEHICLE TO DEALERSHIP, FOUND CODES P0011, P0014, P0021 AND P0024 SET. DEALERSHIP CONTACTED GM, WHO ACKNOWLEDGED THE ISSUE BUT OFFERED NO FIX. THEY ARE STILL STUDYING THE ISSUE AND HAVE NO RESOLUTION. DEALERSHIP CLEARED CODES AND RELEASED VEHICLE BACK TO US. ISSUE MAY RETURN AT ANY TIME. HOW CAN I TRUST MY FAMILY IN A VEHICLE THAT MAY SUDDENLY, WITHOUT WARNING, BEGIN BUCKING, STOP ACCELERATING AND CAUSE AN ACCIDENT? THIS IS AN UNSAFE CONDITION THAT GM NEEDS TO ADDRESS. I AM DISAPPOINTED THAT THEY HAVE NO RESOLUTION. DEALERSHIP REFERENCED BULLETIN PIP5569E, SO GM ACKNOWLEDGES THE ISSUE. I FOUND REFERENCES FROM ALMOST A YEAR AGO TO THIS ISSUE VIA GOOGLE - THAT'S VERY DISCONCERTING THAT, IN THIS TIME, GM CANNOT IDENTIFY A FIX.
Corrective Action:
DURING NORMAL COMMUTE, VEHICLE BEGAN BUCKING BADLY, WOULD NOT ACCELERATE AND BEGAN ROLLING BACKWARDS. CHECK ENGINE LIGHT ILLUMINATED. SHUT VEHICLE DOWN, RESTARTED, AND THE PROBLEM SEEMED TO CLEAR. BROUGHT VEHICLE TO DEALERSHIP, FOUND CODES P0011, P0014, P0021 AND P0024 SET. DEALERSHIP CONTACTED GM, WHO ACKNOWLEDGED THE ISSUE BUT OFFERED NO FIX. THEY ARE STILL STUDYING THE ISSUE AND HAVE NO RESOLUTION. DEALERSHIP CLEARED CODES AND RELEASED VEHICLE BACK TO US. ISSUE MAY RETURN AT ANY TIME. HOW CAN I TRUST MY FAMILY IN A VEHICLE THAT MAY SUDDENLY, WITHOUT WARNING, BEGIN BUCKING, STOP ACCELERATING AND CAUSE AN ACCIDENT? THIS IS AN UNSAFE CONDITION THAT GM NEEDS TO ADDRESS. I AM DISAPPOINTED THAT THEY HAVE NO RESOLUTION. DEALERSHIP REFERENCED BULLETIN PIP5569E, SO GM ACKNOWLEDGES THE ISSUE. I FOUND REFERENCES FROM ALMOST A YEAR AGO TO THIS ISSUE VIA GOOGLE - THAT'S VERY DISCONCERTING THAT, IN THIS TIME, GM CANNOT IDENTIFY A FIX.
Additional Notes:
DURING NORMAL COMMUTE, VEHICLE BEGAN BUCKING BADLY, WOULD NOT ACCELERATE AND BEGAN ROLLING BACKWARDS. CHECK ENGINE LIGHT ILLUMINATED. SHUT VEHICLE DOWN, RESTARTED, AND THE PROBLEM SEEMED TO CLEAR. BROUGHT VEHICLE TO DEALERSHIP, FOUND CODES P0011, P0014, P0021 AND P0024 SET. DEALERSHIP CONTACTED GM, WHO ACKNOWLEDGED THE ISSUE BUT OFFERED NO FIX. THEY ARE STILL STUDYING THE ISSUE AND HAVE NO RESOLUTION. DEALERSHIP CLEARED CODES AND RELEASED VEHICLE BACK TO US. ISSUE MAY RETURN AT ANY TIME. HOW CAN I TRUST MY FAMILY IN A VEHICLE THAT MAY SUDDENLY, WITHOUT WARNING, BEGIN BUCKING, STOP ACCELERATING AND CAUSE AN ACCIDENT? THIS IS AN UNSAFE CONDITION THAT GM NEEDS TO ADDRESS. I AM DISAPPOINTED THAT THEY HAVE NO RESOLUTION. DEALERSHIP REFERENCED BULLETIN PIP5569E, SO GM ACKNOWLEDGES THE ISSUE. I FOUND REFERENCES FROM ALMOST A YEAR AGO TO THIS ISSUE VIA GOOGLE - THAT'S VERY DISCONCERTING THAT, IN THIS TIME, GM CANNOT IDENTIFY A FIX.
Mfg Campaign: 11221573
Recall Date: Jun 20, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I DROVE OVER SOME METAL COVERING OF A POT HOLE OR OTHER TYPE OF HOLE ON LEXINGTON AVENUE AND ABOUT 100TH STREET IN NYC TODAY. WHEN I DROVE OVER THE METAL COVERING THE CAR STOPPED. THIS IS THE AVENIR MODEL WHICH HAS AUTO STOP. THANKFULLY, THE CAR BEHIND ME STOPPED AND DIDN'T HIT ME. I WILL TAKE THE CAR IN TO BE EXAMINED BUT I THINK IT'S A MALFUNCTION OR ISSUE WITH THE AUTO STOP. WHEN I CALLED THE DEALER, THEY SAID IT WAS NOT THE CAR'S FAULT. I WANTED TO REPORT IT IN CASE THERE ARE OTHER COMPLAINTS CONCERNING SIMILAR ISSUES. THE DEALER CLAIMS THAT THEY HAVEN'T SEEN THIS ISSUE.
Corrective Action:
I DROVE OVER SOME METAL COVERING OF A POT HOLE OR OTHER TYPE OF HOLE ON LEXINGTON AVENUE AND ABOUT 100TH STREET IN NYC TODAY. WHEN I DROVE OVER THE METAL COVERING THE CAR STOPPED. THIS IS THE AVENIR MODEL WHICH HAS AUTO STOP. THANKFULLY, THE CAR BEHIND ME STOPPED AND DIDN'T HIT ME. I WILL TAKE THE CAR IN TO BE EXAMINED BUT I THINK IT'S A MALFUNCTION OR ISSUE WITH THE AUTO STOP. WHEN I CALLED THE DEALER, THEY SAID IT WAS NOT THE CAR'S FAULT. I WANTED TO REPORT IT IN CASE THERE ARE OTHER COMPLAINTS CONCERNING SIMILAR ISSUES. THE DEALER CLAIMS THAT THEY HAVEN'T SEEN THIS ISSUE.
Additional Notes:
I DROVE OVER SOME METAL COVERING OF A POT HOLE OR OTHER TYPE OF HOLE ON LEXINGTON AVENUE AND ABOUT 100TH STREET IN NYC TODAY. WHEN I DROVE OVER THE METAL COVERING THE CAR STOPPED. THIS IS THE AVENIR MODEL WHICH HAS AUTO STOP. THANKFULLY, THE CAR BEHIND ME STOPPED AND DIDN'T HIT ME. I WILL TAKE THE CAR IN TO BE EXAMINED BUT I THINK IT'S A MALFUNCTION OR ISSUE WITH THE AUTO STOP. WHEN I CALLED THE DEALER, THEY SAID IT WAS NOT THE CAR'S FAULT. I WANTED TO REPORT IT IN CASE THERE ARE OTHER COMPLAINTS CONCERNING SIMILAR ISSUES. THE DEALER CLAIMS THAT THEY HAVEN'T SEEN THIS ISSUE.
Mfg Campaign: 11169978
Recall Date: Jan 14, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
THERE ARE TWO ISSUES: WHILE BACKING UP THE CAR, ESPECIALLY DOWN A HILL, THE BRAKES DO NOT WORK/ENGAGE TEMPORARILY. EVENTUALLY THE BRAKES ENGAGE, BUT YOU TRAVEL FURTHER THAN YOU INTEND. THE "SERVICE BRAKE SYSTEM" LIGHT APPEARS ALSO. THIS IS AN INTERMITTENT PROBLEM. THE SECOND BRAKING ISSUE IS THAT THE EMERGENCY BRAKE WILL ENGAGE WITHOUT THE BUTTON BEING PRESSED. IT JUST HAPPENS AND IT THE EMERGENCY BRAKE IS DIFFICULT TO TURN OFF, THE CAR MAY NEE TO BE TURNED OFF ON BACK ON TO FIX. THE "SERVICE EMERGENCY BRAKES" LIGHT APPEARS. THIS HAS HAPPENED WHILE BACKING UP AND IN FORWARD IN NORMAL DRIVING CONDITIONS.
Corrective Action:
THERE ARE TWO ISSUES: WHILE BACKING UP THE CAR, ESPECIALLY DOWN A HILL, THE BRAKES DO NOT WORK/ENGAGE TEMPORARILY. EVENTUALLY THE BRAKES ENGAGE, BUT YOU TRAVEL FURTHER THAN YOU INTEND. THE "SERVICE BRAKE SYSTEM" LIGHT APPEARS ALSO. THIS IS AN INTERMITTENT PROBLEM. THE SECOND BRAKING ISSUE IS THAT THE EMERGENCY BRAKE WILL ENGAGE WITHOUT THE BUTTON BEING PRESSED. IT JUST HAPPENS AND IT THE EMERGENCY BRAKE IS DIFFICULT TO TURN OFF, THE CAR MAY NEE TO BE TURNED OFF ON BACK ON TO FIX. THE "SERVICE EMERGENCY BRAKES" LIGHT APPEARS. THIS HAS HAPPENED WHILE BACKING UP AND IN FORWARD IN NORMAL DRIVING CONDITIONS.
Additional Notes:
THERE ARE TWO ISSUES: WHILE BACKING UP THE CAR, ESPECIALLY DOWN A HILL, THE BRAKES DO NOT WORK/ENGAGE TEMPORARILY. EVENTUALLY THE BRAKES ENGAGE, BUT YOU TRAVEL FURTHER THAN YOU INTEND. THE "SERVICE BRAKE SYSTEM" LIGHT APPEARS ALSO. THIS IS AN INTERMITTENT PROBLEM. THE SECOND BRAKING ISSUE IS THAT THE EMERGENCY BRAKE WILL ENGAGE WITHOUT THE BUTTON BEING PRESSED. IT JUST HAPPENS AND IT THE EMERGENCY BRAKE IS DIFFICULT TO TURN OFF, THE CAR MAY NEE TO BE TURNED OFF ON BACK ON TO FIX. THE "SERVICE EMERGENCY BRAKES" LIGHT APPEARS. THIS HAS HAPPENED WHILE BACKING UP AND IN FORWARD IN NORMAL DRIVING CONDITIONS.
Mfg Campaign: 11163934
Recall Date: Dec 29, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THE "START STOP" FEATURE CAUSED A LIFE THREATENING HESITATION UPON ACCELERATION FROM A FULL STOP AT AN INTERSECTION. ENCLAVE DOES NOT OFFER ANY OVERRIDE FOR THIS OPTION. THERE MUST BE A FIRMWARE UPDATE PROVIDED BY GM TO ALLOW IT TO BE DISABLED!!! THIS IS GOING TO KILL SOMEBODY!!!
Corrective Action:
THE "START STOP" FEATURE CAUSED A LIFE THREATENING HESITATION UPON ACCELERATION FROM A FULL STOP AT AN INTERSECTION. ENCLAVE DOES NOT OFFER ANY OVERRIDE FOR THIS OPTION. THERE MUST BE A FIRMWARE UPDATE PROVIDED BY GM TO ALLOW IT TO BE DISABLED!!! THIS IS GOING TO KILL SOMEBODY!!!
Additional Notes:
THE "START STOP" FEATURE CAUSED A LIFE THREATENING HESITATION UPON ACCELERATION FROM A FULL STOP AT AN INTERSECTION. ENCLAVE DOES NOT OFFER ANY OVERRIDE FOR THIS OPTION. THERE MUST BE A FIRMWARE UPDATE PROVIDED BY GM TO ALLOW IT TO BE DISABLED!!! THIS IS GOING TO KILL SOMEBODY!!!
Mfg Campaign: 11150026
Recall Date: Nov 8, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2018 BUICK ENCLAVE. CONSUMER WRITES IN REGARD TO ENGINE SHUTING DOWN WHEN VEHICLE STOPS. *AS THE CONSUMER STATED THE START STOP FEATURE INTERMITTENTLY SHUTS DOWN THE ENGINE WHEN THE VEHICLE IS IDLE AND DOES NOT RECOVER QUICK ENOUGH FOR SAFE STARTS IN TRAFFIC. *JS
Corrective Action:
2018 BUICK ENCLAVE. CONSUMER WRITES IN REGARD TO ENGINE SHUTING DOWN WHEN VEHICLE STOPS. *AS THE CONSUMER STATED THE START STOP FEATURE INTERMITTENTLY SHUTS DOWN THE ENGINE WHEN THE VEHICLE IS IDLE AND DOES NOT RECOVER QUICK ENOUGH FOR SAFE STARTS IN TRAFFIC. *JS
Additional Notes:
2018 BUICK ENCLAVE. CONSUMER WRITES IN REGARD TO ENGINE SHUTING DOWN WHEN VEHICLE STOPS. *AS THE CONSUMER STATED THE START STOP FEATURE INTERMITTENTLY SHUTS DOWN THE ENGINE WHEN THE VEHICLE IS IDLE AND DOES NOT RECOVER QUICK ENOUGH FOR SAFE STARTS IN TRAFFIC. *JS
Mfg Campaign: 11142010
Recall Date: Oct 18, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS STOPPED AT AN INTERSECTION AT A TRAFFIC LIGHT & WHEN THE LIGHT TURNED GREEN, I TURNED LEFT & I'M UNCERTAIN IF MY EMERGENCY BRAKES KICKED ON OR IF MY CAR SIMPLY STALLED OUT, BUT MY CAR SUDDENLY WOULD NOT MOVE. MY PURSE, IN THE PASSENGER SEAT FLEW FORWARD & HIT THE FLOOR OF THE VEHICLE. THE CAR BEHIND ME AT THE LIGHT NEARLY REAR ENDED ME, BUT FORTUNATELY DID NOT. WE BROUGHT THE VEHICLE TO JIM ELLIS BUICK TO BE SERVICED, BUT THEY SAID IT APPEARED FINE & WAS CONFUSED. I DEFINITELY WAS NOT IN ANY DANGER OF HITTING ANYTHING WHEN TURNING AT THE INTERSECTION. THIS INCIDENT HAS MADE ME UNEASY WHEN OPERATING MY CAR.
Corrective Action:
I WAS STOPPED AT AN INTERSECTION AT A TRAFFIC LIGHT & WHEN THE LIGHT TURNED GREEN, I TURNED LEFT & I'M UNCERTAIN IF MY EMERGENCY BRAKES KICKED ON OR IF MY CAR SIMPLY STALLED OUT, BUT MY CAR SUDDENLY WOULD NOT MOVE. MY PURSE, IN THE PASSENGER SEAT FLEW FORWARD & HIT THE FLOOR OF THE VEHICLE. THE CAR BEHIND ME AT THE LIGHT NEARLY REAR ENDED ME, BUT FORTUNATELY DID NOT. WE BROUGHT THE VEHICLE TO JIM ELLIS BUICK TO BE SERVICED, BUT THEY SAID IT APPEARED FINE & WAS CONFUSED. I DEFINITELY WAS NOT IN ANY DANGER OF HITTING ANYTHING WHEN TURNING AT THE INTERSECTION. THIS INCIDENT HAS MADE ME UNEASY WHEN OPERATING MY CAR.
Additional Notes:
I WAS STOPPED AT AN INTERSECTION AT A TRAFFIC LIGHT & WHEN THE LIGHT TURNED GREEN, I TURNED LEFT & I'M UNCERTAIN IF MY EMERGENCY BRAKES KICKED ON OR IF MY CAR SIMPLY STALLED OUT, BUT MY CAR SUDDENLY WOULD NOT MOVE. MY PURSE, IN THE PASSENGER SEAT FLEW FORWARD & HIT THE FLOOR OF THE VEHICLE. THE CAR BEHIND ME AT THE LIGHT NEARLY REAR ENDED ME, BUT FORTUNATELY DID NOT. WE BROUGHT THE VEHICLE TO JIM ELLIS BUICK TO BE SERVICED, BUT THEY SAID IT APPEARED FINE & WAS CONFUSED. I DEFINITELY WAS NOT IN ANY DANGER OF HITTING ANYTHING WHEN TURNING AT THE INTERSECTION. THIS INCIDENT HAS MADE ME UNEASY WHEN OPERATING MY CAR.
Mfg Campaign: 11132424
Recall Date: Oct 1, 2018
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