Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
Consumer Complaints
54 ComplaintsGeneral Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Traveled and car begin to shake when I got to destination. The shift gears lights started going from neutral to Low gear and my speed began to drop down even when I was accelerating. The engine light came on and the stabilitrak light was on during times I stop at lights or stop lights only when in traffic but not on the highway. After seen by an auto service dealer, the stabilitrak light still comes on during stops at the light or stop signs and hesitation to accelerate with a heaviness to steer. There appears to be a dragging or pull when accelerating not very smooth. The service was with the transmission, however, no attempt to fix the stabilitrak and now I am to take it back in, not really enjoying my vehicle, my American vehicle, this really saddens me.
Corrective Action:
Traveled and car begin to shake when I got to destination. The shift gears lights started going from neutral to Low gear and my speed began to drop down even when I was accelerating. The engine light came on and the stabilitrak light was on during times I stop at lights or stop lights only when in traffic but not on the highway. After seen by an auto service dealer, the stabilitrak light still comes on during stops at the light or stop signs and hesitation to accelerate with a heaviness to steer. There appears to be a dragging or pull when accelerating not very smooth. The service was with the transmission, however, no attempt to fix the stabilitrak and now I am to take it back in, not really enjoying my vehicle, my American vehicle, this really saddens me.
Additional Notes:
Traveled and car begin to shake when I got to destination. The shift gears lights started going from neutral to Low gear and my speed began to drop down even when I was accelerating. The engine light came on and the stabilitrak light was on during times I stop at lights or stop lights only when in traffic but not on the highway. After seen by an auto service dealer, the stabilitrak light still comes on during stops at the light or stop signs and hesitation to accelerate with a heaviness to steer. There appears to be a dragging or pull when accelerating not very smooth. The service was with the transmission, however, no attempt to fix the stabilitrak and now I am to take it back in, not really enjoying my vehicle, my American vehicle, this really saddens me.
Mfg Campaign: 11511638
Recall Date: Mar 13, 2023
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
Traveled and car begin to shake when I got to destination. The shift gears lights started going from neutral to Low gear and my speed began to drop down even when I was accelerating. The engine light came on and the stabilitrak light was on during times I stop at lights or stop lights only when in traffic but not on the highway. After seen by an auto service dealer, the stabilitrak light still comes on during stops at the light or stop signs and hesitation to accelerate with a heaviness to steer. There appears to be a dragging or pull when accelerating not very smooth. The service was with the transmission, however, no attempt to fix the stabilitrak and now I am to take it back in, not really enjoying my vehicle, my American vehicle, this really saddens me.
Corrective Action:
Traveled and car begin to shake when I got to destination. The shift gears lights started going from neutral to Low gear and my speed began to drop down even when I was accelerating. The engine light came on and the stabilitrak light was on during times I stop at lights or stop lights only when in traffic but not on the highway. After seen by an auto service dealer, the stabilitrak light still comes on during stops at the light or stop signs and hesitation to accelerate with a heaviness to steer. There appears to be a dragging or pull when accelerating not very smooth. The service was with the transmission, however, no attempt to fix the stabilitrak and now I am to take it back in, not really enjoying my vehicle, my American vehicle, this really saddens me.
Additional Notes:
Traveled and car begin to shake when I got to destination. The shift gears lights started going from neutral to Low gear and my speed began to drop down even when I was accelerating. The engine light came on and the stabilitrak light was on during times I stop at lights or stop lights only when in traffic but not on the highway. After seen by an auto service dealer, the stabilitrak light still comes on during stops at the light or stop signs and hesitation to accelerate with a heaviness to steer. There appears to be a dragging or pull when accelerating not very smooth. The service was with the transmission, however, no attempt to fix the stabilitrak and now I am to take it back in, not really enjoying my vehicle, my American vehicle, this really saddens me.
Mfg Campaign: 11511638
Recall Date: Mar 13, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Stabilizer trak
Corrective Action:
Stabilizer trak
Additional Notes:
Stabilizer trak
Mfg Campaign: 11507599
Recall Date: Feb 16, 2023
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Stabilizer trak
Corrective Action:
Stabilizer trak
Additional Notes:
Stabilizer trak
Mfg Campaign: 11507599
Recall Date: Feb 16, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Stabilizer trak
Corrective Action:
Stabilizer trak
Additional Notes:
Stabilizer trak
Mfg Campaign: 11507599
Recall Date: Feb 16, 2023
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The passenger side seat air bag exploded and burned my daughter’s back while she was getting into the car. The car was in park and auto started. My son was sitting in the back seat behind her while this happened. She has 1st and 2nd degree burns and thankfully my son is okay. The car has been sitting in my driveway since that day. I have contacted the dealership and GM as well as my personal insurance. GM is moving very slow and stated they would send someone to look at my vehicle within 7-10 days from yesterday . The investigation could take 30-60 days before we have an answer. We are currently on day 11 since this happened. Insurance doesn’t want to touch it until GM or the dealership looks at it and determines if it is a malfunction. The safety of my kids and family is definitely a priority and the fact that this happened is scary. The loudness of the explosion was like a gunshot inside the vehicle and the fire that came out of it is insane. Literally looked like a firework. With the airbag deployed I am sure the seatbelts are now compromised but either way I will not risk my life or anyone else’s and step foot in it. The car was looked at by local law enforcement and pictures were taken. The car is available for inspection but the dealership hasn’t called me back and GM is following their protocol and has no hurry. The airbag light had come on the week prior to this happening and had gone back off. I also had the tire pressure lights go on and back off twice in the past couple of months.
Corrective Action:
The passenger side seat air bag exploded and burned my daughter’s back while she was getting into the car. The car was in park and auto started. My son was sitting in the back seat behind her while this happened. She has 1st and 2nd degree burns and thankfully my son is okay. The car has been sitting in my driveway since that day. I have contacted the dealership and GM as well as my personal insurance. GM is moving very slow and stated they would send someone to look at my vehicle within 7-10 days from yesterday . The investigation could take 30-60 days before we have an answer. We are currently on day 11 since this happened. Insurance doesn’t want to touch it until GM or the dealership looks at it and determines if it is a malfunction. The safety of my kids and family is definitely a priority and the fact that this happened is scary. The loudness of the explosion was like a gunshot inside the vehicle and the fire that came out of it is insane. Literally looked like a firework. With the airbag deployed I am sure the seatbelts are now compromised but either way I will not risk my life or anyone else’s and step foot in it. The car was looked at by local law enforcement and pictures were taken. The car is available for inspection but the dealership hasn’t called me back and GM is following their protocol and has no hurry. The airbag light had come on the week prior to this happening and had gone back off. I also had the tire pressure lights go on and back off twice in the past couple of months.
Additional Notes:
The passenger side seat air bag exploded and burned my daughter’s back while she was getting into the car. The car was in park and auto started. My son was sitting in the back seat behind her while this happened. She has 1st and 2nd degree burns and thankfully my son is okay. The car has been sitting in my driveway since that day. I have contacted the dealership and GM as well as my personal insurance. GM is moving very slow and stated they would send someone to look at my vehicle within 7-10 days from yesterday . The investigation could take 30-60 days before we have an answer. We are currently on day 11 since this happened. Insurance doesn’t want to touch it until GM or the dealership looks at it and determines if it is a malfunction. The safety of my kids and family is definitely a priority and the fact that this happened is scary. The loudness of the explosion was like a gunshot inside the vehicle and the fire that came out of it is insane. Literally looked like a firework. With the airbag deployed I am sure the seatbelts are now compromised but either way I will not risk my life or anyone else’s and step foot in it. The car was looked at by local law enforcement and pictures were taken. The car is available for inspection but the dealership hasn’t called me back and GM is following their protocol and has no hurry. The airbag light had come on the week prior to this happening and had gone back off. I also had the tire pressure lights go on and back off twice in the past couple of months.
Mfg Campaign: 11502536
Recall Date: Jan 19, 2023
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
The passenger side seat air bag exploded and burned my daughter’s back while she was getting into the car. The car was in park and auto started. My son was sitting in the back seat behind her while this happened. She has 1st and 2nd degree burns and thankfully my son is okay. The car has been sitting in my driveway since that day. I have contacted the dealership and GM as well as my personal insurance. GM is moving very slow and stated they would send someone to look at my vehicle within 7-10 days from yesterday . The investigation could take 30-60 days before we have an answer. We are currently on day 11 since this happened. Insurance doesn’t want to touch it until GM or the dealership looks at it and determines if it is a malfunction. The safety of my kids and family is definitely a priority and the fact that this happened is scary. The loudness of the explosion was like a gunshot inside the vehicle and the fire that came out of it is insane. Literally looked like a firework. With the airbag deployed I am sure the seatbelts are now compromised but either way I will not risk my life or anyone else’s and step foot in it. The car was looked at by local law enforcement and pictures were taken. The car is available for inspection but the dealership hasn’t called me back and GM is following their protocol and has no hurry. The airbag light had come on the week prior to this happening and had gone back off. I also had the tire pressure lights go on and back off twice in the past couple of months.
Corrective Action:
The passenger side seat air bag exploded and burned my daughter’s back while she was getting into the car. The car was in park and auto started. My son was sitting in the back seat behind her while this happened. She has 1st and 2nd degree burns and thankfully my son is okay. The car has been sitting in my driveway since that day. I have contacted the dealership and GM as well as my personal insurance. GM is moving very slow and stated they would send someone to look at my vehicle within 7-10 days from yesterday . The investigation could take 30-60 days before we have an answer. We are currently on day 11 since this happened. Insurance doesn’t want to touch it until GM or the dealership looks at it and determines if it is a malfunction. The safety of my kids and family is definitely a priority and the fact that this happened is scary. The loudness of the explosion was like a gunshot inside the vehicle and the fire that came out of it is insane. Literally looked like a firework. With the airbag deployed I am sure the seatbelts are now compromised but either way I will not risk my life or anyone else’s and step foot in it. The car was looked at by local law enforcement and pictures were taken. The car is available for inspection but the dealership hasn’t called me back and GM is following their protocol and has no hurry. The airbag light had come on the week prior to this happening and had gone back off. I also had the tire pressure lights go on and back off twice in the past couple of months.
Additional Notes:
The passenger side seat air bag exploded and burned my daughter’s back while she was getting into the car. The car was in park and auto started. My son was sitting in the back seat behind her while this happened. She has 1st and 2nd degree burns and thankfully my son is okay. The car has been sitting in my driveway since that day. I have contacted the dealership and GM as well as my personal insurance. GM is moving very slow and stated they would send someone to look at my vehicle within 7-10 days from yesterday . The investigation could take 30-60 days before we have an answer. We are currently on day 11 since this happened. Insurance doesn’t want to touch it until GM or the dealership looks at it and determines if it is a malfunction. The safety of my kids and family is definitely a priority and the fact that this happened is scary. The loudness of the explosion was like a gunshot inside the vehicle and the fire that came out of it is insane. Literally looked like a firework. With the airbag deployed I am sure the seatbelts are now compromised but either way I will not risk my life or anyone else’s and step foot in it. The car was looked at by local law enforcement and pictures were taken. The car is available for inspection but the dealership hasn’t called me back and GM is following their protocol and has no hurry. The airbag light had come on the week prior to this happening and had gone back off. I also had the tire pressure lights go on and back off twice in the past couple of months.
Mfg Campaign: 11502536
Recall Date: Jan 19, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The passenger side seat air bag exploded and burned my daughter’s back while she was getting into the car. The car was in park and auto started. My son was sitting in the back seat behind her while this happened. She has 1st and 2nd degree burns and thankfully my son is okay. The car has been sitting in my driveway since that day. I have contacted the dealership and GM as well as my personal insurance. GM is moving very slow and stated they would send someone to look at my vehicle within 7-10 days from yesterday . The investigation could take 30-60 days before we have an answer. We are currently on day 11 since this happened. Insurance doesn’t want to touch it until GM or the dealership looks at it and determines if it is a malfunction. The safety of my kids and family is definitely a priority and the fact that this happened is scary. The loudness of the explosion was like a gunshot inside the vehicle and the fire that came out of it is insane. Literally looked like a firework. With the airbag deployed I am sure the seatbelts are now compromised but either way I will not risk my life or anyone else’s and step foot in it. The car was looked at by local law enforcement and pictures were taken. The car is available for inspection but the dealership hasn’t called me back and GM is following their protocol and has no hurry. The airbag light had come on the week prior to this happening and had gone back off. I also had the tire pressure lights go on and back off twice in the past couple of months.
Corrective Action:
The passenger side seat air bag exploded and burned my daughter’s back while she was getting into the car. The car was in park and auto started. My son was sitting in the back seat behind her while this happened. She has 1st and 2nd degree burns and thankfully my son is okay. The car has been sitting in my driveway since that day. I have contacted the dealership and GM as well as my personal insurance. GM is moving very slow and stated they would send someone to look at my vehicle within 7-10 days from yesterday . The investigation could take 30-60 days before we have an answer. We are currently on day 11 since this happened. Insurance doesn’t want to touch it until GM or the dealership looks at it and determines if it is a malfunction. The safety of my kids and family is definitely a priority and the fact that this happened is scary. The loudness of the explosion was like a gunshot inside the vehicle and the fire that came out of it is insane. Literally looked like a firework. With the airbag deployed I am sure the seatbelts are now compromised but either way I will not risk my life or anyone else’s and step foot in it. The car was looked at by local law enforcement and pictures were taken. The car is available for inspection but the dealership hasn’t called me back and GM is following their protocol and has no hurry. The airbag light had come on the week prior to this happening and had gone back off. I also had the tire pressure lights go on and back off twice in the past couple of months.
Additional Notes:
The passenger side seat air bag exploded and burned my daughter’s back while she was getting into the car. The car was in park and auto started. My son was sitting in the back seat behind her while this happened. She has 1st and 2nd degree burns and thankfully my son is okay. The car has been sitting in my driveway since that day. I have contacted the dealership and GM as well as my personal insurance. GM is moving very slow and stated they would send someone to look at my vehicle within 7-10 days from yesterday . The investigation could take 30-60 days before we have an answer. We are currently on day 11 since this happened. Insurance doesn’t want to touch it until GM or the dealership looks at it and determines if it is a malfunction. The safety of my kids and family is definitely a priority and the fact that this happened is scary. The loudness of the explosion was like a gunshot inside the vehicle and the fire that came out of it is insane. Literally looked like a firework. With the airbag deployed I am sure the seatbelts are now compromised but either way I will not risk my life or anyone else’s and step foot in it. The car was looked at by local law enforcement and pictures were taken. The car is available for inspection but the dealership hasn’t called me back and GM is following their protocol and has no hurry. The airbag light had come on the week prior to this happening and had gone back off. I also had the tire pressure lights go on and back off twice in the past couple of months.
Mfg Campaign: 11502536
Recall Date: Jan 19, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Evaporative emission canister purge, solenoid valve, yes. My safety was at risk due to stalling 3 different times on busy roads/intersections after refueling my vehicle. When the Solenoid valve and canister fail when coming to a stop after refueling it causes the car/engine to flutter and completely stall then goes into neutral. It takes multiple restarts in order to even make the car go along with pressing on the gas. This part has been replaced twice by the dealership once at the end of march and again on the 10th of June. The first incident occurred mid-march, the second end of march and the latest incident occurred 7 June where I had to restart it 7 times before it would even drive, at that time my check engine light was on and it was making a loud noise. After this last replacement the vehicle was refueled and it started to flutter and idled hard, it will be taken to the dealership once again on the 20th of June. The vehicle has not been inspected by anyone other than dealership. There were no warning lights prior to the failure, the only indication was the car started to flutter prior to stalling. The most recent date is stated below.
Corrective Action:
Evaporative emission canister purge, solenoid valve, yes. My safety was at risk due to stalling 3 different times on busy roads/intersections after refueling my vehicle. When the Solenoid valve and canister fail when coming to a stop after refueling it causes the car/engine to flutter and completely stall then goes into neutral. It takes multiple restarts in order to even make the car go along with pressing on the gas. This part has been replaced twice by the dealership once at the end of march and again on the 10th of June. The first incident occurred mid-march, the second end of march and the latest incident occurred 7 June where I had to restart it 7 times before it would even drive, at that time my check engine light was on and it was making a loud noise. After this last replacement the vehicle was refueled and it started to flutter and idled hard, it will be taken to the dealership once again on the 20th of June. The vehicle has not been inspected by anyone other than dealership. There were no warning lights prior to the failure, the only indication was the car started to flutter prior to stalling. The most recent date is stated below.
Additional Notes:
Evaporative emission canister purge, solenoid valve, yes. My safety was at risk due to stalling 3 different times on busy roads/intersections after refueling my vehicle. When the Solenoid valve and canister fail when coming to a stop after refueling it causes the car/engine to flutter and completely stall then goes into neutral. It takes multiple restarts in order to even make the car go along with pressing on the gas. This part has been replaced twice by the dealership once at the end of march and again on the 10th of June. The first incident occurred mid-march, the second end of march and the latest incident occurred 7 June where I had to restart it 7 times before it would even drive, at that time my check engine light was on and it was making a loud noise. After this last replacement the vehicle was refueled and it started to flutter and idled hard, it will be taken to the dealership once again on the 20th of June. The vehicle has not been inspected by anyone other than dealership. There were no warning lights prior to the failure, the only indication was the car started to flutter prior to stalling. The most recent date is stated below.
Mfg Campaign: 11469253
Recall Date: Jun 14, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Evaporative emission canister purge, solenoid valve, yes. My safety was at risk due to stalling 3 different times on busy roads/intersections after refueling my vehicle. When the Solenoid valve and canister fail when coming to a stop after refueling it causes the car/engine to flutter and completely stall then goes into neutral. It takes multiple restarts in order to even make the car go along with pressing on the gas. This part has been replaced twice by the dealership once at the end of march and again on the 10th of June. The first incident occurred mid-march, the second end of march and the latest incident occurred 7 June where I had to restart it 7 times before it would even drive, at that time my check engine light was on and it was making a loud noise. After this last replacement the vehicle was refueled and it started to flutter and idled hard, it will be taken to the dealership once again on the 20th of June. The vehicle has not been inspected by anyone other than dealership. There were no warning lights prior to the failure, the only indication was the car started to flutter prior to stalling. The most recent date is stated below.
Corrective Action:
Evaporative emission canister purge, solenoid valve, yes. My safety was at risk due to stalling 3 different times on busy roads/intersections after refueling my vehicle. When the Solenoid valve and canister fail when coming to a stop after refueling it causes the car/engine to flutter and completely stall then goes into neutral. It takes multiple restarts in order to even make the car go along with pressing on the gas. This part has been replaced twice by the dealership once at the end of march and again on the 10th of June. The first incident occurred mid-march, the second end of march and the latest incident occurred 7 June where I had to restart it 7 times before it would even drive, at that time my check engine light was on and it was making a loud noise. After this last replacement the vehicle was refueled and it started to flutter and idled hard, it will be taken to the dealership once again on the 20th of June. The vehicle has not been inspected by anyone other than dealership. There were no warning lights prior to the failure, the only indication was the car started to flutter prior to stalling. The most recent date is stated below.
Additional Notes:
Evaporative emission canister purge, solenoid valve, yes. My safety was at risk due to stalling 3 different times on busy roads/intersections after refueling my vehicle. When the Solenoid valve and canister fail when coming to a stop after refueling it causes the car/engine to flutter and completely stall then goes into neutral. It takes multiple restarts in order to even make the car go along with pressing on the gas. This part has been replaced twice by the dealership once at the end of march and again on the 10th of June. The first incident occurred mid-march, the second end of march and the latest incident occurred 7 June where I had to restart it 7 times before it would even drive, at that time my check engine light was on and it was making a loud noise. After this last replacement the vehicle was refueled and it started to flutter and idled hard, it will be taken to the dealership once again on the 20th of June. The vehicle has not been inspected by anyone other than dealership. There were no warning lights prior to the failure, the only indication was the car started to flutter prior to stalling. The most recent date is stated below.
Mfg Campaign: 11469253
Recall Date: Jun 14, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On the morning of October 25, 2021 at approximately 7:05 am, I was fixing to leave to go to work. The carport light was on, so I open the door to my car, slid into the driver’s seat, started the car up and the lights came on. As I was starting to get out of the car to go turn the carport lights off, I realized the car was going backwards. I tried to get back into the driver’s seat to try to stop the car but I was unable to do so. The door knocked me down on the concrete floor of the carport and the front left tire ran over both my legs. The car continued to go backwards, the door hit the column between the carport bays but continued to travel backwards down our approx. 11-foot paved drive way, crossed the dirt road and stopped when the back of the car went into the deep ditch that runs along the dirt road at that point. When my husband arrived, the car was still running and the lights were on. The man driving the wrecker for the local EMA Director and my husband all looked at the gear shift and the car was in PARK.
Corrective Action:
On the morning of October 25, 2021 at approximately 7:05 am, I was fixing to leave to go to work. The carport light was on, so I open the door to my car, slid into the driver’s seat, started the car up and the lights came on. As I was starting to get out of the car to go turn the carport lights off, I realized the car was going backwards. I tried to get back into the driver’s seat to try to stop the car but I was unable to do so. The door knocked me down on the concrete floor of the carport and the front left tire ran over both my legs. The car continued to go backwards, the door hit the column between the carport bays but continued to travel backwards down our approx. 11-foot paved drive way, crossed the dirt road and stopped when the back of the car went into the deep ditch that runs along the dirt road at that point. When my husband arrived, the car was still running and the lights were on. The man driving the wrecker for the local EMA Director and my husband all looked at the gear shift and the car was in PARK.
Additional Notes:
On the morning of October 25, 2021 at approximately 7:05 am, I was fixing to leave to go to work. The carport light was on, so I open the door to my car, slid into the driver’s seat, started the car up and the lights came on. As I was starting to get out of the car to go turn the carport lights off, I realized the car was going backwards. I tried to get back into the driver’s seat to try to stop the car but I was unable to do so. The door knocked me down on the concrete floor of the carport and the front left tire ran over both my legs. The car continued to go backwards, the door hit the column between the carport bays but continued to travel backwards down our approx. 11-foot paved drive way, crossed the dirt road and stopped when the back of the car went into the deep ditch that runs along the dirt road at that point. When my husband arrived, the car was still running and the lights were on. The man driving the wrecker for the local EMA Director and my husband all looked at the gear shift and the car was in PARK.
Mfg Campaign: 11446655
Recall Date: Jan 7, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
On the morning of October 25, 2021 at approximately 7:05 am, I was fixing to leave to go to work. The carport light was on, so I open the door to my car, slid into the driver’s seat, started the car up and the lights came on. As I was starting to get out of the car to go turn the carport lights off, I realized the car was going backwards. I tried to get back into the driver’s seat to try to stop the car but I was unable to do so. The door knocked me down on the concrete floor of the carport and the front left tire ran over both my legs. The car continued to go backwards, the door hit the column between the carport bays but continued to travel backwards down our approx. 11-foot paved drive way, crossed the dirt road and stopped when the back of the car went into the deep ditch that runs along the dirt road at that point. When my husband arrived, the car was still running and the lights were on. The man driving the wrecker for the local EMA Director and my husband all looked at the gear shift and the car was in PARK.
Corrective Action:
On the morning of October 25, 2021 at approximately 7:05 am, I was fixing to leave to go to work. The carport light was on, so I open the door to my car, slid into the driver’s seat, started the car up and the lights came on. As I was starting to get out of the car to go turn the carport lights off, I realized the car was going backwards. I tried to get back into the driver’s seat to try to stop the car but I was unable to do so. The door knocked me down on the concrete floor of the carport and the front left tire ran over both my legs. The car continued to go backwards, the door hit the column between the carport bays but continued to travel backwards down our approx. 11-foot paved drive way, crossed the dirt road and stopped when the back of the car went into the deep ditch that runs along the dirt road at that point. When my husband arrived, the car was still running and the lights were on. The man driving the wrecker for the local EMA Director and my husband all looked at the gear shift and the car was in PARK.
Additional Notes:
On the morning of October 25, 2021 at approximately 7:05 am, I was fixing to leave to go to work. The carport light was on, so I open the door to my car, slid into the driver’s seat, started the car up and the lights came on. As I was starting to get out of the car to go turn the carport lights off, I realized the car was going backwards. I tried to get back into the driver’s seat to try to stop the car but I was unable to do so. The door knocked me down on the concrete floor of the carport and the front left tire ran over both my legs. The car continued to go backwards, the door hit the column between the carport bays but continued to travel backwards down our approx. 11-foot paved drive way, crossed the dirt road and stopped when the back of the car went into the deep ditch that runs along the dirt road at that point. When my husband arrived, the car was still running and the lights were on. The man driving the wrecker for the local EMA Director and my husband all looked at the gear shift and the car was in PARK.
Mfg Campaign: 11446655
Recall Date: Jan 7, 2022
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Waited for train to pass and gate to raise at railroad crossing, then started to cross tracks. The car went halfway across the tracks, then the forward collision warning and automatic emergency braking activated, stopping us on the tracks. Tried again to move forward, but the collision alert and auto braking immediately activated for a second time, bringing us to a stop again. Finally was able to very slowly make my way through the crossing. I was on the tracks for 30-60 seconds. No train was approaching and it was only my wife and me in the car, but if I'd had six passengers with me and another train had approached, I am not sure I would have been able to get everyone out of the car in time. Note that there were no obstacles in front of the vehicle, but the sun was at a low angle from the front of the car and the sunlight was dappled through the treetops on the other side of the crossing (there's a left-hand curve after the crossing), creating a "moving" glare through the windshield.
Corrective Action:
Waited for train to pass and gate to raise at railroad crossing, then started to cross tracks. The car went halfway across the tracks, then the forward collision warning and automatic emergency braking activated, stopping us on the tracks. Tried again to move forward, but the collision alert and auto braking immediately activated for a second time, bringing us to a stop again. Finally was able to very slowly make my way through the crossing. I was on the tracks for 30-60 seconds. No train was approaching and it was only my wife and me in the car, but if I'd had six passengers with me and another train had approached, I am not sure I would have been able to get everyone out of the car in time. Note that there were no obstacles in front of the vehicle, but the sun was at a low angle from the front of the car and the sunlight was dappled through the treetops on the other side of the crossing (there's a left-hand curve after the crossing), creating a "moving" glare through the windshield.
Additional Notes:
Waited for train to pass and gate to raise at railroad crossing, then started to cross tracks. The car went halfway across the tracks, then the forward collision warning and automatic emergency braking activated, stopping us on the tracks. Tried again to move forward, but the collision alert and auto braking immediately activated for a second time, bringing us to a stop again. Finally was able to very slowly make my way through the crossing. I was on the tracks for 30-60 seconds. No train was approaching and it was only my wife and me in the car, but if I'd had six passengers with me and another train had approached, I am not sure I would have been able to get everyone out of the car in time. Note that there were no obstacles in front of the vehicle, but the sun was at a low angle from the front of the car and the sunlight was dappled through the treetops on the other side of the crossing (there's a left-hand curve after the crossing), creating a "moving" glare through the windshield.
Mfg Campaign: 11431582
Recall Date: Sep 3, 2021
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Waited for train to pass and gate to raise at railroad crossing, then started to cross tracks. The car went halfway across the tracks, then the forward collision warning and automatic emergency braking activated, stopping us on the tracks. Tried again to move forward, but the collision alert and auto braking immediately activated for a second time, bringing us to a stop again. Finally was able to very slowly make my way through the crossing. I was on the tracks for 30-60 seconds. No train was approaching and it was only my wife and me in the car, but if I'd had six passengers with me and another train had approached, I am not sure I would have been able to get everyone out of the car in time. Note that there were no obstacles in front of the vehicle, but the sun was at a low angle from the front of the car and the sunlight was dappled through the treetops on the other side of the crossing (there's a left-hand curve after the crossing), creating a "moving" glare through the windshield.
Corrective Action:
Waited for train to pass and gate to raise at railroad crossing, then started to cross tracks. The car went halfway across the tracks, then the forward collision warning and automatic emergency braking activated, stopping us on the tracks. Tried again to move forward, but the collision alert and auto braking immediately activated for a second time, bringing us to a stop again. Finally was able to very slowly make my way through the crossing. I was on the tracks for 30-60 seconds. No train was approaching and it was only my wife and me in the car, but if I'd had six passengers with me and another train had approached, I am not sure I would have been able to get everyone out of the car in time. Note that there were no obstacles in front of the vehicle, but the sun was at a low angle from the front of the car and the sunlight was dappled through the treetops on the other side of the crossing (there's a left-hand curve after the crossing), creating a "moving" glare through the windshield.
Additional Notes:
Waited for train to pass and gate to raise at railroad crossing, then started to cross tracks. The car went halfway across the tracks, then the forward collision warning and automatic emergency braking activated, stopping us on the tracks. Tried again to move forward, but the collision alert and auto braking immediately activated for a second time, bringing us to a stop again. Finally was able to very slowly make my way through the crossing. I was on the tracks for 30-60 seconds. No train was approaching and it was only my wife and me in the car, but if I'd had six passengers with me and another train had approached, I am not sure I would have been able to get everyone out of the car in time. Note that there were no obstacles in front of the vehicle, but the sun was at a low angle from the front of the car and the sunlight was dappled through the treetops on the other side of the crossing (there's a left-hand curve after the crossing), creating a "moving" glare through the windshield.
Mfg Campaign: 11431582
Recall Date: Sep 3, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear door with the automatic open/close feature. While accessing the rear portion of the vehicle (looking in boxes, accessing under floor storage compartment,etc) I have experienced on several occasions where the door starts to close. I was able to turn around, push the door upwards and the door stopped closing and reversed to the open area. This happened to our Buick Enclave that we own in Canada. The dealer was able to find on Buick's database where this was documented and the suggested solution was to "turn this feature off using the "control knob located in the driver's door". My wife and I are 80 and this feature was one of the reasons that we purchased this model new in May 2020. So solution that Buick has offered is not the greatest. However, my wife is disabled and if the rear door had started to close on her, I do not think that she could have stopped the door from coming down. I will be notifying the Canadian highway vehicle association of this problem. But seems to me that Buick has a problem with the design of this system and is not addressing it. Are you aware of this problem with Buick Enclaves 2018 -2021 in the USA? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Rear door with the automatic open/close feature. While accessing the rear portion of the vehicle (looking in boxes, accessing under floor storage compartment,etc) I have experienced on several occasions where the door starts to close. I was able to turn around, push the door upwards and the door stopped closing and reversed to the open area. This happened to our Buick Enclave that we own in Canada. The dealer was able to find on Buick's database where this was documented and the suggested solution was to "turn this feature off using the "control knob located in the driver's door". My wife and I are 80 and this feature was one of the reasons that we purchased this model new in May 2020. So solution that Buick has offered is not the greatest. However, my wife is disabled and if the rear door had started to close on her, I do not think that she could have stopped the door from coming down. I will be notifying the Canadian highway vehicle association of this problem. But seems to me that Buick has a problem with the design of this system and is not addressing it. Are you aware of this problem with Buick Enclaves 2018 -2021 in the USA? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Rear door with the automatic open/close feature. While accessing the rear portion of the vehicle (looking in boxes, accessing under floor storage compartment,etc) I have experienced on several occasions where the door starts to close. I was able to turn around, push the door upwards and the door stopped closing and reversed to the open area. This happened to our Buick Enclave that we own in Canada. The dealer was able to find on Buick's database where this was documented and the suggested solution was to "turn this feature off using the "control knob located in the driver's door". My wife and I are 80 and this feature was one of the reasons that we purchased this model new in May 2020. So solution that Buick has offered is not the greatest. However, my wife is disabled and if the rear door had started to close on her, I do not think that she could have stopped the door from coming down. I will be notifying the Canadian highway vehicle association of this problem. But seems to me that Buick has a problem with the design of this system and is not addressing it. Are you aware of this problem with Buick Enclaves 2018 -2021 in the USA? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11427746
Recall Date: Aug 4, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2019 Buick Enclave. The contact stated while driving downhill, he shifted to a lower gear and was depressing on the brake pedal however, the vehicle inadvertently accelerated. The contact also stated that the RPM was very high. The contact stated no warning light was illuminated. The contact stated he continued driving but had to stop 5 times to allow the vehicle to cool down. The contact took the vehicle to the local dealer. The mechanic found no failure with the vehicle. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000. Contact was on top of Pikes Peak in Colorado. The fast idle has the engine revved to high so that when foot was off the brake on a 5-8% slope the car accelerates to 6500RPM with in 250 feet taking the car to 30MPH in low gear. Consumer had to push on the brakes constantly, all the way down the mountain which caused the brakes to severely overheat. Park ranger measured the temperature of the brakes at 375 degrees F it was after consumer had stopped to allow them to cool 3 times in about 4 miles. The car will idle at 950RPM stopped and will lurch forward when foot was off the brake. Driving on the highway speeds its fine but not on switchback mountain roads.
Corrective Action:
The contact owns a 2019 Buick Enclave. The contact stated while driving downhill, he shifted to a lower gear and was depressing on the brake pedal however, the vehicle inadvertently accelerated. The contact also stated that the RPM was very high. The contact stated no warning light was illuminated. The contact stated he continued driving but had to stop 5 times to allow the vehicle to cool down. The contact took the vehicle to the local dealer. The mechanic found no failure with the vehicle. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000. Contact was on top of Pikes Peak in Colorado. The fast idle has the engine revved to high so that when foot was off the brake on a 5-8% slope the car accelerates to 6500RPM with in 250 feet taking the car to 30MPH in low gear. Consumer had to push on the brakes constantly, all the way down the mountain which caused the brakes to severely overheat. Park ranger measured the temperature of the brakes at 375 degrees F it was after consumer had stopped to allow them to cool 3 times in about 4 miles. The car will idle at 950RPM stopped and will lurch forward when foot was off the brake. Driving on the highway speeds its fine but not on switchback mountain roads.
Additional Notes:
The contact owns a 2019 Buick Enclave. The contact stated while driving downhill, he shifted to a lower gear and was depressing on the brake pedal however, the vehicle inadvertently accelerated. The contact also stated that the RPM was very high. The contact stated no warning light was illuminated. The contact stated he continued driving but had to stop 5 times to allow the vehicle to cool down. The contact took the vehicle to the local dealer. The mechanic found no failure with the vehicle. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000. Contact was on top of Pikes Peak in Colorado. The fast idle has the engine revved to high so that when foot was off the brake on a 5-8% slope the car accelerates to 6500RPM with in 250 feet taking the car to 30MPH in low gear. Consumer had to push on the brakes constantly, all the way down the mountain which caused the brakes to severely overheat. Park ranger measured the temperature of the brakes at 375 degrees F it was after consumer had stopped to allow them to cool 3 times in about 4 miles. The car will idle at 950RPM stopped and will lurch forward when foot was off the brake. Driving on the highway speeds its fine but not on switchback mountain roads.
Mfg Campaign: 11425610
Recall Date: Jul 20, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Buick Enclave. The contact stated while driving downhill, he shifted to a lower gear and was depressing on the brake pedal however, the vehicle inadvertently accelerated. The contact also stated that the RPM was very high. The contact stated no warning light was illuminated. The contact stated he continued driving but had to stop 5 times to allow the vehicle to cool down. The contact took the vehicle to the local dealer. The mechanic found no failure with the vehicle. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000. Contact was on top of Pikes Peak in Colorado. The fast idle has the engine revved to high so that when foot was off the brake on a 5-8% slope the car accelerates to 6500RPM with in 250 feet taking the car to 30MPH in low gear. Consumer had to push on the brakes constantly, all the way down the mountain which caused the brakes to severely overheat. Park ranger measured the temperature of the brakes at 375 degrees F it was after consumer had stopped to allow them to cool 3 times in about 4 miles. The car will idle at 950RPM stopped and will lurch forward when foot was off the brake. Driving on the highway speeds its fine but not on switchback mountain roads.
Corrective Action:
The contact owns a 2019 Buick Enclave. The contact stated while driving downhill, he shifted to a lower gear and was depressing on the brake pedal however, the vehicle inadvertently accelerated. The contact also stated that the RPM was very high. The contact stated no warning light was illuminated. The contact stated he continued driving but had to stop 5 times to allow the vehicle to cool down. The contact took the vehicle to the local dealer. The mechanic found no failure with the vehicle. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000. Contact was on top of Pikes Peak in Colorado. The fast idle has the engine revved to high so that when foot was off the brake on a 5-8% slope the car accelerates to 6500RPM with in 250 feet taking the car to 30MPH in low gear. Consumer had to push on the brakes constantly, all the way down the mountain which caused the brakes to severely overheat. Park ranger measured the temperature of the brakes at 375 degrees F it was after consumer had stopped to allow them to cool 3 times in about 4 miles. The car will idle at 950RPM stopped and will lurch forward when foot was off the brake. Driving on the highway speeds its fine but not on switchback mountain roads.
Additional Notes:
The contact owns a 2019 Buick Enclave. The contact stated while driving downhill, he shifted to a lower gear and was depressing on the brake pedal however, the vehicle inadvertently accelerated. The contact also stated that the RPM was very high. The contact stated no warning light was illuminated. The contact stated he continued driving but had to stop 5 times to allow the vehicle to cool down. The contact took the vehicle to the local dealer. The mechanic found no failure with the vehicle. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000. Contact was on top of Pikes Peak in Colorado. The fast idle has the engine revved to high so that when foot was off the brake on a 5-8% slope the car accelerates to 6500RPM with in 250 feet taking the car to 30MPH in low gear. Consumer had to push on the brakes constantly, all the way down the mountain which caused the brakes to severely overheat. Park ranger measured the temperature of the brakes at 375 degrees F it was after consumer had stopped to allow them to cool 3 times in about 4 miles. The car will idle at 950RPM stopped and will lurch forward when foot was off the brake. Driving on the highway speeds its fine but not on switchback mountain roads.
Mfg Campaign: 11425610
Recall Date: Jul 20, 2021
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2019 Buick Enclave. The contact stated while driving downhill, he shifted to a lower gear and was depressing on the brake pedal however, the vehicle inadvertently accelerated. The contact also stated that the RPM was very high. The contact stated no warning light was illuminated. The contact stated he continued driving but had to stop 5 times to allow the vehicle to cool down. The contact took the vehicle to the local dealer. The mechanic found no failure with the vehicle. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000. Contact was on top of Pikes Peak in Colorado. The fast idle has the engine revved to high so that when foot was off the brake on a 5-8% slope the car accelerates to 6500RPM with in 250 feet taking the car to 30MPH in low gear. Consumer had to push on the brakes constantly, all the way down the mountain which caused the brakes to severely overheat. Park ranger measured the temperature of the brakes at 375 degrees F it was after consumer had stopped to allow them to cool 3 times in about 4 miles. The car will idle at 950RPM stopped and will lurch forward when foot was off the brake. Driving on the highway speeds its fine but not on switchback mountain roads.
Corrective Action:
The contact owns a 2019 Buick Enclave. The contact stated while driving downhill, he shifted to a lower gear and was depressing on the brake pedal however, the vehicle inadvertently accelerated. The contact also stated that the RPM was very high. The contact stated no warning light was illuminated. The contact stated he continued driving but had to stop 5 times to allow the vehicle to cool down. The contact took the vehicle to the local dealer. The mechanic found no failure with the vehicle. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000. Contact was on top of Pikes Peak in Colorado. The fast idle has the engine revved to high so that when foot was off the brake on a 5-8% slope the car accelerates to 6500RPM with in 250 feet taking the car to 30MPH in low gear. Consumer had to push on the brakes constantly, all the way down the mountain which caused the brakes to severely overheat. Park ranger measured the temperature of the brakes at 375 degrees F it was after consumer had stopped to allow them to cool 3 times in about 4 miles. The car will idle at 950RPM stopped and will lurch forward when foot was off the brake. Driving on the highway speeds its fine but not on switchback mountain roads.
Additional Notes:
The contact owns a 2019 Buick Enclave. The contact stated while driving downhill, he shifted to a lower gear and was depressing on the brake pedal however, the vehicle inadvertently accelerated. The contact also stated that the RPM was very high. The contact stated no warning light was illuminated. The contact stated he continued driving but had to stop 5 times to allow the vehicle to cool down. The contact took the vehicle to the local dealer. The mechanic found no failure with the vehicle. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000. Contact was on top of Pikes Peak in Colorado. The fast idle has the engine revved to high so that when foot was off the brake on a 5-8% slope the car accelerates to 6500RPM with in 250 feet taking the car to 30MPH in low gear. Consumer had to push on the brakes constantly, all the way down the mountain which caused the brakes to severely overheat. Park ranger measured the temperature of the brakes at 375 degrees F it was after consumer had stopped to allow them to cool 3 times in about 4 miles. The car will idle at 950RPM stopped and will lurch forward when foot was off the brake. Driving on the highway speeds its fine but not on switchback mountain roads.
Mfg Campaign: 11425610
Recall Date: Jul 20, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY HUSBAND HAD THE KEY IN HIS POCKET UPSTAIRS IN OUR HOUSE. IT ACCIDENTALLY ACTIVATED AT SOME POINT BY HIS BENDING /SITTING. THE CAR REMOTELY STARTED AND WE DID NOT HEAR IT. ONLY BECAUSE OUR PETS BECAME UPSET DID WE DISCOVER THE RUNNING CAR IN OUR CLOSED GARAGE. WE WERE ABLE TO TURN IT OFF AND VENT THE GARAGE OF CO ACCUMULATION.
Corrective Action:
MY HUSBAND HAD THE KEY IN HIS POCKET UPSTAIRS IN OUR HOUSE. IT ACCIDENTALLY ACTIVATED AT SOME POINT BY HIS BENDING /SITTING. THE CAR REMOTELY STARTED AND WE DID NOT HEAR IT. ONLY BECAUSE OUR PETS BECAME UPSET DID WE DISCOVER THE RUNNING CAR IN OUR CLOSED GARAGE. WE WERE ABLE TO TURN IT OFF AND VENT THE GARAGE OF CO ACCUMULATION.
Additional Notes:
MY HUSBAND HAD THE KEY IN HIS POCKET UPSTAIRS IN OUR HOUSE. IT ACCIDENTALLY ACTIVATED AT SOME POINT BY HIS BENDING /SITTING. THE CAR REMOTELY STARTED AND WE DID NOT HEAR IT. ONLY BECAUSE OUR PETS BECAME UPSET DID WE DISCOVER THE RUNNING CAR IN OUR CLOSED GARAGE. WE WERE ABLE TO TURN IT OFF AND VENT THE GARAGE OF CO ACCUMULATION.
Mfg Campaign: 11387192
Recall Date: Jan 8, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THE SEAL AROUND THE TIMING CHAIN WAS LEAKING RIGHT FROM THE FIRST DAY WE BOUGHT THE CAR. THE CAMSHAFT WAS ALSO PITTED AND REPLACED. IT WAS FIXED BY THE DEALER UNDER WARRANTY. THIS ALSO HAPPENED ON OUR 2009 BUICK ENCLAVE. IT LEAKED A LARGE AMOUNT OF OIL THAT COULD HAVE CAUSED MAJOR ENGINE DAMAGE.
Corrective Action:
THE SEAL AROUND THE TIMING CHAIN WAS LEAKING RIGHT FROM THE FIRST DAY WE BOUGHT THE CAR. THE CAMSHAFT WAS ALSO PITTED AND REPLACED. IT WAS FIXED BY THE DEALER UNDER WARRANTY. THIS ALSO HAPPENED ON OUR 2009 BUICK ENCLAVE. IT LEAKED A LARGE AMOUNT OF OIL THAT COULD HAVE CAUSED MAJOR ENGINE DAMAGE.
Additional Notes:
THE SEAL AROUND THE TIMING CHAIN WAS LEAKING RIGHT FROM THE FIRST DAY WE BOUGHT THE CAR. THE CAMSHAFT WAS ALSO PITTED AND REPLACED. IT WAS FIXED BY THE DEALER UNDER WARRANTY. THIS ALSO HAPPENED ON OUR 2009 BUICK ENCLAVE. IT LEAKED A LARGE AMOUNT OF OIL THAT COULD HAVE CAUSED MAJOR ENGINE DAMAGE.
Mfg Campaign: 11377410
Recall Date: Dec 2, 2020
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