Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N212329050
Recall Date: Feb 25, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, GMC Acadia and Chevrolet Traverse vehicles and 2020-2021 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. The vehicles may have been manufactured with Continental tires that were overcured.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202319030
Recall Date: Nov 5, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, Cadillac XT6, Chevrolet Traverse, and GMC Acadia vehicles. The fuel pump's jet nozzle may have a plastic burr remaining from the manufacturing process, possibly causing a blocked nozzle and an insufficient fuel supply to the engine.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314760
Recall Date: Oct 15, 2020
General Motors Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202305380
Recall Date: Jul 30, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave and Chevrolet Traverse vehicles. The right-hand frame rail in the engine compartment may be cracked.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268310
Recall Date: Sep 6, 2019
Consumer Complaints
41 ComplaintsGeneral Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
After filling up fuel, vehicle runs rough, hesitates, and stalls at idle speeds. This occurs after every fill up. The check engine light comes on and states an issue with the anti-lock brake system. I’ve had the vehicle checked by Buick 5 times and they have not been able to replicate the issue, so troubleshooting stopped. I know a recall came out this July for 2019 Buick Enclaves to replace the evaporative emissions purge valve due to not fully closing. This is the issue with my 2020 Buick Enclave and is a massive safety concern as the vehicle stalls while driving at slow speeds after fill up. Most recent event occurred on October 5th. I’ve posted a picture from last year that captured the same issue.
Corrective Action:
After filling up fuel, vehicle runs rough, hesitates, and stalls at idle speeds. This occurs after every fill up. The check engine light comes on and states an issue with the anti-lock brake system. I’ve had the vehicle checked by Buick 5 times and they have not been able to replicate the issue, so troubleshooting stopped. I know a recall came out this July for 2019 Buick Enclaves to replace the evaporative emissions purge valve due to not fully closing. This is the issue with my 2020 Buick Enclave and is a massive safety concern as the vehicle stalls while driving at slow speeds after fill up. Most recent event occurred on October 5th. I’ve posted a picture from last year that captured the same issue.
Additional Notes:
After filling up fuel, vehicle runs rough, hesitates, and stalls at idle speeds. This occurs after every fill up. The check engine light comes on and states an issue with the anti-lock brake system. I’ve had the vehicle checked by Buick 5 times and they have not been able to replicate the issue, so troubleshooting stopped. I know a recall came out this July for 2019 Buick Enclaves to replace the evaporative emissions purge valve due to not fully closing. This is the issue with my 2020 Buick Enclave and is a massive safety concern as the vehicle stalls while driving at slow speeds after fill up. Most recent event occurred on October 5th. I’ve posted a picture from last year that captured the same issue.
Mfg Campaign: 11548946
Recall Date: Oct 9, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Buick Enclave. The contact stated that on several occasions, the electrical system malfunctioned. The contact stated that the hazard lights inadvertently illuminated, the horn inadvertently honked, and the tire sensor warning light illuminated. The vehicle was taken to the dealer where the failure could not be duplicated; however, the failure recurred. The contact stated that electrical system malfunction again and the vehicle was taken back to the dealer where the vehicle remained. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,500.
Corrective Action:
The contact owns a 2020 Buick Enclave. The contact stated that on several occasions, the electrical system malfunctioned. The contact stated that the hazard lights inadvertently illuminated, the horn inadvertently honked, and the tire sensor warning light illuminated. The vehicle was taken to the dealer where the failure could not be duplicated; however, the failure recurred. The contact stated that electrical system malfunction again and the vehicle was taken back to the dealer where the vehicle remained. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,500.
Additional Notes:
The contact owns a 2020 Buick Enclave. The contact stated that on several occasions, the electrical system malfunctioned. The contact stated that the hazard lights inadvertently illuminated, the horn inadvertently honked, and the tire sensor warning light illuminated. The vehicle was taken to the dealer where the failure could not be duplicated; however, the failure recurred. The contact stated that electrical system malfunction again and the vehicle was taken back to the dealer where the vehicle remained. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,500.
Mfg Campaign: 11533466
Recall Date: Jul 20, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The rear liftgate locking mechanism failed to latch causing cargo to exit the vehicle where the car behind this car smashed into the cargo causing an accident. For whatever reason the rear door will not lock at all. The fuse was perfectly fine, appears the actuator is defective. No warning was given because the rear liftgate was open and unlatched. After realizing the gate would not close it would notify it was open but the power liftgate operates just fine, and when you activate it, it will push the gate closed and not give a warning until maybe you hit a bump in the road.
Corrective Action:
The rear liftgate locking mechanism failed to latch causing cargo to exit the vehicle where the car behind this car smashed into the cargo causing an accident. For whatever reason the rear door will not lock at all. The fuse was perfectly fine, appears the actuator is defective. No warning was given because the rear liftgate was open and unlatched. After realizing the gate would not close it would notify it was open but the power liftgate operates just fine, and when you activate it, it will push the gate closed and not give a warning until maybe you hit a bump in the road.
Additional Notes:
The rear liftgate locking mechanism failed to latch causing cargo to exit the vehicle where the car behind this car smashed into the cargo causing an accident. For whatever reason the rear door will not lock at all. The fuse was perfectly fine, appears the actuator is defective. No warning was given because the rear liftgate was open and unlatched. After realizing the gate would not close it would notify it was open but the power liftgate operates just fine, and when you activate it, it will push the gate closed and not give a warning until maybe you hit a bump in the road.
Mfg Campaign: 11524078
Recall Date: May 26, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear liftgate locking mechanism failed to latch causing cargo to exit the vehicle where the car behind this car smashed into the cargo causing an accident. For whatever reason the rear door will not lock at all. The fuse was perfectly fine, appears the actuator is defective. No warning was given because the rear liftgate was open and unlatched. After realizing the gate would not close it would notify it was open but the power liftgate operates just fine, and when you activate it, it will push the gate closed and not give a warning until maybe you hit a bump in the road.
Corrective Action:
The rear liftgate locking mechanism failed to latch causing cargo to exit the vehicle where the car behind this car smashed into the cargo causing an accident. For whatever reason the rear door will not lock at all. The fuse was perfectly fine, appears the actuator is defective. No warning was given because the rear liftgate was open and unlatched. After realizing the gate would not close it would notify it was open but the power liftgate operates just fine, and when you activate it, it will push the gate closed and not give a warning until maybe you hit a bump in the road.
Additional Notes:
The rear liftgate locking mechanism failed to latch causing cargo to exit the vehicle where the car behind this car smashed into the cargo causing an accident. For whatever reason the rear door will not lock at all. The fuse was perfectly fine, appears the actuator is defective. No warning was given because the rear liftgate was open and unlatched. After realizing the gate would not close it would notify it was open but the power liftgate operates just fine, and when you activate it, it will push the gate closed and not give a warning until maybe you hit a bump in the road.
Mfg Campaign: 11524078
Recall Date: May 26, 2023
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2020 Buick Enclave. The contact stated while driving at an undisclosed speed, the vehicle was inadvertently pulling to the left. Additionally, the vehicle made abnormally loud sounds, and unknown parts detached from the vehicle while driving. The vehicle was towed to the dealer, where it was diagnosed that the control arm, ball joint, and axle driveshaft needed to be replaced. Additionally, the dealer confirmed that the vehicle would be sent to the body shop for the damaged body components. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and dispatched an investigator to the dealer to inspect the vehicle; however, the manufacturer declined to disclose any information. The failure mileage was approximately 33,000. The contact stated that GM authorized the repairs for the vehicle after inspecting it. The contact is still unaware of what caused the failure.
Corrective Action:
The contact owns a 2020 Buick Enclave. The contact stated while driving at an undisclosed speed, the vehicle was inadvertently pulling to the left. Additionally, the vehicle made abnormally loud sounds, and unknown parts detached from the vehicle while driving. The vehicle was towed to the dealer, where it was diagnosed that the control arm, ball joint, and axle driveshaft needed to be replaced. Additionally, the dealer confirmed that the vehicle would be sent to the body shop for the damaged body components. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and dispatched an investigator to the dealer to inspect the vehicle; however, the manufacturer declined to disclose any information. The failure mileage was approximately 33,000. The contact stated that GM authorized the repairs for the vehicle after inspecting it. The contact is still unaware of what caused the failure.
Additional Notes:
The contact owns a 2020 Buick Enclave. The contact stated while driving at an undisclosed speed, the vehicle was inadvertently pulling to the left. Additionally, the vehicle made abnormally loud sounds, and unknown parts detached from the vehicle while driving. The vehicle was towed to the dealer, where it was diagnosed that the control arm, ball joint, and axle driveshaft needed to be replaced. Additionally, the dealer confirmed that the vehicle would be sent to the body shop for the damaged body components. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and dispatched an investigator to the dealer to inspect the vehicle; however, the manufacturer declined to disclose any information. The failure mileage was approximately 33,000. The contact stated that GM authorized the repairs for the vehicle after inspecting it. The contact is still unaware of what caused the failure.
Mfg Campaign: 11509594
Recall Date: Feb 28, 2023
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Hello, My Enclave’s back up camera keeps going out and it’s identical to the issue that was under investigation by the NHTSA, which GM ultimately just issued a recall for the Cadillac XT5, XT6 and Acadia models. These cars are basically the short wheelbase versions of the Buick Enclave and the Chevrolet Traverse, and use the same parts for the backup 360 camera failure, so it makes sense that these vehicles would be affected as well. Attached are pictures of multiple times. This is happening which creates an unsafe environment. On the others it appears that it’s a faulty cable. If I turn the car off and let it reset, the camera will work again, but that’s not feasible when in a situation that it is needed immediately. My car is barely out of warranty, I reached out to the dealer and he agreed and it’s the same issue but because these other cars have a recall and mine, doesn’t there’s nothing he can do until a recall is issued. Thank You
Corrective Action:
Hello, My Enclave’s back up camera keeps going out and it’s identical to the issue that was under investigation by the NHTSA, which GM ultimately just issued a recall for the Cadillac XT5, XT6 and Acadia models. These cars are basically the short wheelbase versions of the Buick Enclave and the Chevrolet Traverse, and use the same parts for the backup 360 camera failure, so it makes sense that these vehicles would be affected as well. Attached are pictures of multiple times. This is happening which creates an unsafe environment. On the others it appears that it’s a faulty cable. If I turn the car off and let it reset, the camera will work again, but that’s not feasible when in a situation that it is needed immediately. My car is barely out of warranty, I reached out to the dealer and he agreed and it’s the same issue but because these other cars have a recall and mine, doesn’t there’s nothing he can do until a recall is issued. Thank You
Additional Notes:
Hello, My Enclave’s back up camera keeps going out and it’s identical to the issue that was under investigation by the NHTSA, which GM ultimately just issued a recall for the Cadillac XT5, XT6 and Acadia models. These cars are basically the short wheelbase versions of the Buick Enclave and the Chevrolet Traverse, and use the same parts for the backup 360 camera failure, so it makes sense that these vehicles would be affected as well. Attached are pictures of multiple times. This is happening which creates an unsafe environment. On the others it appears that it’s a faulty cable. If I turn the car off and let it reset, the camera will work again, but that’s not feasible when in a situation that it is needed immediately. My car is barely out of warranty, I reached out to the dealer and he agreed and it’s the same issue but because these other cars have a recall and mine, doesn’t there’s nothing he can do until a recall is issued. Thank You
Mfg Campaign: 11502595
Recall Date: Jan 19, 2023
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Hello, My Enclave’s back up camera keeps going out and it’s identical to the issue that was under investigation by the NHTSA, which GM ultimately just issued a recall for the Cadillac XT5, XT6 and Acadia models. These cars are basically the short wheelbase versions of the Buick Enclave and the Chevrolet Traverse, and use the same parts for the backup 360 camera failure, so it makes sense that these vehicles would be affected as well. Attached are pictures of multiple times. This is happening which creates an unsafe environment. On the others it appears that it’s a faulty cable. If I turn the car off and let it reset, the camera will work again, but that’s not feasible when in a situation that it is needed immediately. My car is barely out of warranty, I reached out to the dealer and he agreed and it’s the same issue but because these other cars have a recall and mine, doesn’t there’s nothing he can do until a recall is issued. Thank You
Corrective Action:
Hello, My Enclave’s back up camera keeps going out and it’s identical to the issue that was under investigation by the NHTSA, which GM ultimately just issued a recall for the Cadillac XT5, XT6 and Acadia models. These cars are basically the short wheelbase versions of the Buick Enclave and the Chevrolet Traverse, and use the same parts for the backup 360 camera failure, so it makes sense that these vehicles would be affected as well. Attached are pictures of multiple times. This is happening which creates an unsafe environment. On the others it appears that it’s a faulty cable. If I turn the car off and let it reset, the camera will work again, but that’s not feasible when in a situation that it is needed immediately. My car is barely out of warranty, I reached out to the dealer and he agreed and it’s the same issue but because these other cars have a recall and mine, doesn’t there’s nothing he can do until a recall is issued. Thank You
Additional Notes:
Hello, My Enclave’s back up camera keeps going out and it’s identical to the issue that was under investigation by the NHTSA, which GM ultimately just issued a recall for the Cadillac XT5, XT6 and Acadia models. These cars are basically the short wheelbase versions of the Buick Enclave and the Chevrolet Traverse, and use the same parts for the backup 360 camera failure, so it makes sense that these vehicles would be affected as well. Attached are pictures of multiple times. This is happening which creates an unsafe environment. On the others it appears that it’s a faulty cable. If I turn the car off and let it reset, the camera will work again, but that’s not feasible when in a situation that it is needed immediately. My car is barely out of warranty, I reached out to the dealer and he agreed and it’s the same issue but because these other cars have a recall and mine, doesn’t there’s nothing he can do until a recall is issued. Thank You
Mfg Campaign: 11502595
Recall Date: Jan 19, 2023
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Hello, My Enclave’s back up camera keeps going out and it’s identical to the issue that was under investigation by the NHTSA, which GM ultimately just issued a recall for the Cadillac XT5, XT6 and Acadia models. These cars are basically the short wheelbase versions of the Buick Enclave and the Chevrolet Traverse, and use the same parts for the backup 360 camera failure, so it makes sense that these vehicles would be affected as well. Attached are pictures of multiple times. This is happening which creates an unsafe environment. On the others it appears that it’s a faulty cable. If I turn the car off and let it reset, the camera will work again, but that’s not feasible when in a situation that it is needed immediately. My car is barely out of warranty, I reached out to the dealer and he agreed and it’s the same issue but because these other cars have a recall and mine, doesn’t there’s nothing he can do until a recall is issued. Thank You
Corrective Action:
Hello, My Enclave’s back up camera keeps going out and it’s identical to the issue that was under investigation by the NHTSA, which GM ultimately just issued a recall for the Cadillac XT5, XT6 and Acadia models. These cars are basically the short wheelbase versions of the Buick Enclave and the Chevrolet Traverse, and use the same parts for the backup 360 camera failure, so it makes sense that these vehicles would be affected as well. Attached are pictures of multiple times. This is happening which creates an unsafe environment. On the others it appears that it’s a faulty cable. If I turn the car off and let it reset, the camera will work again, but that’s not feasible when in a situation that it is needed immediately. My car is barely out of warranty, I reached out to the dealer and he agreed and it’s the same issue but because these other cars have a recall and mine, doesn’t there’s nothing he can do until a recall is issued. Thank You
Additional Notes:
Hello, My Enclave’s back up camera keeps going out and it’s identical to the issue that was under investigation by the NHTSA, which GM ultimately just issued a recall for the Cadillac XT5, XT6 and Acadia models. These cars are basically the short wheelbase versions of the Buick Enclave and the Chevrolet Traverse, and use the same parts for the backup 360 camera failure, so it makes sense that these vehicles would be affected as well. Attached are pictures of multiple times. This is happening which creates an unsafe environment. On the others it appears that it’s a faulty cable. If I turn the car off and let it reset, the camera will work again, but that’s not feasible when in a situation that it is needed immediately. My car is barely out of warranty, I reached out to the dealer and he agreed and it’s the same issue but because these other cars have a recall and mine, doesn’t there’s nothing he can do until a recall is issued. Thank You
Mfg Campaign: 11502595
Recall Date: Jan 19, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving my car in normal weather/temperature conditions, the driver side sunroof literally exploded. There was a very loud bang, like someone fired a gun next to my head, and initially I thought someone had shot out one of my car windows with a gun. Upon seeing it was the sunroof I then thought an object had falled through the sunroof window. However, upon inspection, the sunroof window glass was actually blown from the inside out. See attached photographs. There was no prior apparent damage/crack/chip to the sunroof glass or mechanism. There was no sudden change in weather, internal or external temperature or pressure inside the car at the time of the explosion.
Corrective Action:
While driving my car in normal weather/temperature conditions, the driver side sunroof literally exploded. There was a very loud bang, like someone fired a gun next to my head, and initially I thought someone had shot out one of my car windows with a gun. Upon seeing it was the sunroof I then thought an object had falled through the sunroof window. However, upon inspection, the sunroof window glass was actually blown from the inside out. See attached photographs. There was no prior apparent damage/crack/chip to the sunroof glass or mechanism. There was no sudden change in weather, internal or external temperature or pressure inside the car at the time of the explosion.
Additional Notes:
While driving my car in normal weather/temperature conditions, the driver side sunroof literally exploded. There was a very loud bang, like someone fired a gun next to my head, and initially I thought someone had shot out one of my car windows with a gun. Upon seeing it was the sunroof I then thought an object had falled through the sunroof window. However, upon inspection, the sunroof window glass was actually blown from the inside out. See attached photographs. There was no prior apparent damage/crack/chip to the sunroof glass or mechanism. There was no sudden change in weather, internal or external temperature or pressure inside the car at the time of the explosion.
Mfg Campaign: 11488333
Recall Date: Oct 7, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
OnStar system and WiFi intermittently do not work, was told that this is a known issue when radio is being used, no fix. In my case radio was not being used, so this does not apply. Seat/mirror position memory gradually changes over time. Does not recognize that exit function has been turned off. Signal lights randomly flash (without indicator on dash flashing) when car is at idle & mirrors are folded. Tire Pressure monitoring system, not accurate and will notify driver that tires are underpressured by 10lb or more. Dealership reset them and are now fine. Brakes on passenger front randomly grind since day one of ownership Dealership told me that there is an obvious electrical issue, however since no codes are being thrown, they cannot repair it. Best that can be done is to continue to drive it and show up at a dealership when problems are occurring. OnStar diagnostics was able to determine vehicle was not connecting. Dealership indicated they'd let GM know about the issue, but nothing else could be done for what is a relatively new vehicle. Also was told they would not ensure that vehicle was not affected by structural issues because the VIN was not listed
Corrective Action:
OnStar system and WiFi intermittently do not work, was told that this is a known issue when radio is being used, no fix. In my case radio was not being used, so this does not apply. Seat/mirror position memory gradually changes over time. Does not recognize that exit function has been turned off. Signal lights randomly flash (without indicator on dash flashing) when car is at idle & mirrors are folded. Tire Pressure monitoring system, not accurate and will notify driver that tires are underpressured by 10lb or more. Dealership reset them and are now fine. Brakes on passenger front randomly grind since day one of ownership Dealership told me that there is an obvious electrical issue, however since no codes are being thrown, they cannot repair it. Best that can be done is to continue to drive it and show up at a dealership when problems are occurring. OnStar diagnostics was able to determine vehicle was not connecting. Dealership indicated they'd let GM know about the issue, but nothing else could be done for what is a relatively new vehicle. Also was told they would not ensure that vehicle was not affected by structural issues because the VIN was not listed
Additional Notes:
OnStar system and WiFi intermittently do not work, was told that this is a known issue when radio is being used, no fix. In my case radio was not being used, so this does not apply. Seat/mirror position memory gradually changes over time. Does not recognize that exit function has been turned off. Signal lights randomly flash (without indicator on dash flashing) when car is at idle & mirrors are folded. Tire Pressure monitoring system, not accurate and will notify driver that tires are underpressured by 10lb or more. Dealership reset them and are now fine. Brakes on passenger front randomly grind since day one of ownership Dealership told me that there is an obvious electrical issue, however since no codes are being thrown, they cannot repair it. Best that can be done is to continue to drive it and show up at a dealership when problems are occurring. OnStar diagnostics was able to determine vehicle was not connecting. Dealership indicated they'd let GM know about the issue, but nothing else could be done for what is a relatively new vehicle. Also was told they would not ensure that vehicle was not affected by structural issues because the VIN was not listed
Mfg Campaign: 11456018
Recall Date: Mar 10, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
THE CONTACT OWNS A 2020 Buick Enclave C1. THE CONTACT STATED THAT HIS WIFE REVERSED OUT OF THE GARAGE HOWEVER HAD TO STRAIGHTEN THE WHEELS. THE CONTACT PLACED THE GEAR IN THE DRIVE AND WITHOUT WARNING, THE VEHICLE ACCELERATED FORWARD CRASHING INTO THE GARAGE DOOR. NO AIRBAGS DEPLOYED. MEDICAL ATTENTION WAS CONTACTED. A POLICE REPORT WAS MADE. THE CONTACTS WIFE SUSTAINED INJURIES TO HER BACK AND NECK (WHIPLASH). THE CONTACTS WIFE SUSTAINED A SEIZURE 3 ADDITIONAL TIMES ON THE WAY TO THE HOSPITAL WHICH SHE STAYED AT OVERNIGHT. THE VEHICLE WAS TOWED BY INSURANCE TO A COLLISION SHOP FOR REPAIRS TO THE FRONT-END BUMPER AND GRILL. NO DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Corrective Action:
THE CONTACT OWNS A 2020 Buick Enclave C1. THE CONTACT STATED THAT HIS WIFE REVERSED OUT OF THE GARAGE HOWEVER HAD TO STRAIGHTEN THE WHEELS. THE CONTACT PLACED THE GEAR IN THE DRIVE AND WITHOUT WARNING, THE VEHICLE ACCELERATED FORWARD CRASHING INTO THE GARAGE DOOR. NO AIRBAGS DEPLOYED. MEDICAL ATTENTION WAS CONTACTED. A POLICE REPORT WAS MADE. THE CONTACTS WIFE SUSTAINED INJURIES TO HER BACK AND NECK (WHIPLASH). THE CONTACTS WIFE SUSTAINED A SEIZURE 3 ADDITIONAL TIMES ON THE WAY TO THE HOSPITAL WHICH SHE STAYED AT OVERNIGHT. THE VEHICLE WAS TOWED BY INSURANCE TO A COLLISION SHOP FOR REPAIRS TO THE FRONT-END BUMPER AND GRILL. NO DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Additional Notes:
THE CONTACT OWNS A 2020 Buick Enclave C1. THE CONTACT STATED THAT HIS WIFE REVERSED OUT OF THE GARAGE HOWEVER HAD TO STRAIGHTEN THE WHEELS. THE CONTACT PLACED THE GEAR IN THE DRIVE AND WITHOUT WARNING, THE VEHICLE ACCELERATED FORWARD CRASHING INTO THE GARAGE DOOR. NO AIRBAGS DEPLOYED. MEDICAL ATTENTION WAS CONTACTED. A POLICE REPORT WAS MADE. THE CONTACTS WIFE SUSTAINED INJURIES TO HER BACK AND NECK (WHIPLASH). THE CONTACTS WIFE SUSTAINED A SEIZURE 3 ADDITIONAL TIMES ON THE WAY TO THE HOSPITAL WHICH SHE STAYED AT OVERNIGHT. THE VEHICLE WAS TOWED BY INSURANCE TO A COLLISION SHOP FOR REPAIRS TO THE FRONT-END BUMPER AND GRILL. NO DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Mfg Campaign: 11417759
Recall Date: May 19, 2021
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
TL* THE CONTACT OWNS A 2020 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING DOWNHILL AT APPROXIMATELY 75 MPH, THE VEHICLE DECELERATED TO APPROXIMATELY 20 MPH WITH 'CAN NOT SHIFT IN THIS POSITION' MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO SOMERSET BUICK LOCATED AT 1850 W. MAPLE RD, TROY, MI 48084, WHO DIAGNOSED THAT THE FUEL TANK SENSOR WAS FAULTY. THE FUEL TANK SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE TRANSMISSION SERVICE REQUIRED MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,100.
Corrective Action:
TL* THE CONTACT OWNS A 2020 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING DOWNHILL AT APPROXIMATELY 75 MPH, THE VEHICLE DECELERATED TO APPROXIMATELY 20 MPH WITH 'CAN NOT SHIFT IN THIS POSITION' MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO SOMERSET BUICK LOCATED AT 1850 W. MAPLE RD, TROY, MI 48084, WHO DIAGNOSED THAT THE FUEL TANK SENSOR WAS FAULTY. THE FUEL TANK SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE TRANSMISSION SERVICE REQUIRED MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,100.
Additional Notes:
TL* THE CONTACT OWNS A 2020 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING DOWNHILL AT APPROXIMATELY 75 MPH, THE VEHICLE DECELERATED TO APPROXIMATELY 20 MPH WITH 'CAN NOT SHIFT IN THIS POSITION' MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO SOMERSET BUICK LOCATED AT 1850 W. MAPLE RD, TROY, MI 48084, WHO DIAGNOSED THAT THE FUEL TANK SENSOR WAS FAULTY. THE FUEL TANK SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE TRANSMISSION SERVICE REQUIRED MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,100.
Mfg Campaign: 11415777
Recall Date: May 10, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKE GRINDING NOISE
Corrective Action:
BRAKE GRINDING NOISE
Additional Notes:
BRAKE GRINDING NOISE
Mfg Campaign: 11415643
Recall Date: May 8, 2021
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
FACTORY RUNNING BOARDS ON 2020 BUICK ENCLAVE ICE UP IN WINTER DRIVING BLOCKING THE DRIVER AND PASSENGER DOORS FROM OPENING. VEHICLE CAN BE PARKED AND IF ICE ACCUMULATES OR SNOW MELTS AND FREEZES THE DOOR WILL NOT OPEN. IF VEHICLE IS IN MOTION AND ICE/SLUSH BUILD UP AND FREEZE THE DOORS WILL NOT OPEN.
Corrective Action:
FACTORY RUNNING BOARDS ON 2020 BUICK ENCLAVE ICE UP IN WINTER DRIVING BLOCKING THE DRIVER AND PASSENGER DOORS FROM OPENING. VEHICLE CAN BE PARKED AND IF ICE ACCUMULATES OR SNOW MELTS AND FREEZES THE DOOR WILL NOT OPEN. IF VEHICLE IS IN MOTION AND ICE/SLUSH BUILD UP AND FREEZE THE DOORS WILL NOT OPEN.
Additional Notes:
FACTORY RUNNING BOARDS ON 2020 BUICK ENCLAVE ICE UP IN WINTER DRIVING BLOCKING THE DRIVER AND PASSENGER DOORS FROM OPENING. VEHICLE CAN BE PARKED AND IF ICE ACCUMULATES OR SNOW MELTS AND FREEZES THE DOOR WILL NOT OPEN. IF VEHICLE IS IN MOTION AND ICE/SLUSH BUILD UP AND FREEZE THE DOORS WILL NOT OPEN.
Mfg Campaign: 11383291
Recall Date: Dec 14, 2020
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING ON A STATE HIGHWAY WITH OPEN FIELDS ON BOTH SIDES. THERE WERE NO OTHER CARS OR TRUCKS ON THE ROAD. CLEAR BLUE SKY AND THE TEMPERATURE WAS ABOUT 50 DEGREES. NO WINDOWS WERE OPEN IN THE CAR. I WAS ON CRUISE CONTROL AT 62 MPH. THERE WAS WHAT I CAN ONLY DESCRIBE AS AN EXPLOSION SOUND SOMETHING CLOSE TO THE SOUND OF A 45ACP PISTOL DISCHARGE.. LUCKILY I HAD THE SUN SCREEN CLOSED OR I WOULD HAVE HAD GLASS EVERYWHERE. THE FRONT SUNROOF HAD EXPLODED AND THERE WAS A 18" HOLE IN THE MIDDLE OF IT. THE FORCE OF THE BREAK WENT UP, MEANING THE EDGE OF THE BROKEN GLASS WAS RAISED ABOUT AN INCH AND A HALF ABOVE THE REST OF THE GLASS AND WINDOW FRAME. THAT KIND OF A BREAK IS CAUSED BY STRESS NOT FROM SOMETHING LIKE A STONE HITTING IT.. THE CAR WAS PURCHASED IN AUGUST SO THE CAR IS ONLY 4 MONTHS OLD. I IMMEDIATELY DROVE THE CAR TO BERGSTROM MOTORS IN GREEN BAY, WISCONSIN, FOR THEM TO FIX IT. THEY TOOK PICTURES. SERVICE MANAGERS NAME IS [XXX]. HE HAS ALL THE INFORMATION. THERE IS NO POLICE REPORT. [XXX] GOT BACK WITH ME TODAY, DECEMBER 10, 2020, AND TOLD ME BUICK WOULD NOT PAY FOR THE REPAIRS BECAUSE IT'S GLASS. I WAS TOLD THE REPAIR WOULD BE ABOUT $1000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
I WAS DRIVING ON A STATE HIGHWAY WITH OPEN FIELDS ON BOTH SIDES. THERE WERE NO OTHER CARS OR TRUCKS ON THE ROAD. CLEAR BLUE SKY AND THE TEMPERATURE WAS ABOUT 50 DEGREES. NO WINDOWS WERE OPEN IN THE CAR. I WAS ON CRUISE CONTROL AT 62 MPH. THERE WAS WHAT I CAN ONLY DESCRIBE AS AN EXPLOSION SOUND SOMETHING CLOSE TO THE SOUND OF A 45ACP PISTOL DISCHARGE.. LUCKILY I HAD THE SUN SCREEN CLOSED OR I WOULD HAVE HAD GLASS EVERYWHERE. THE FRONT SUNROOF HAD EXPLODED AND THERE WAS A 18" HOLE IN THE MIDDLE OF IT. THE FORCE OF THE BREAK WENT UP, MEANING THE EDGE OF THE BROKEN GLASS WAS RAISED ABOUT AN INCH AND A HALF ABOVE THE REST OF THE GLASS AND WINDOW FRAME. THAT KIND OF A BREAK IS CAUSED BY STRESS NOT FROM SOMETHING LIKE A STONE HITTING IT.. THE CAR WAS PURCHASED IN AUGUST SO THE CAR IS ONLY 4 MONTHS OLD. I IMMEDIATELY DROVE THE CAR TO BERGSTROM MOTORS IN GREEN BAY, WISCONSIN, FOR THEM TO FIX IT. THEY TOOK PICTURES. SERVICE MANAGERS NAME IS [XXX]. HE HAS ALL THE INFORMATION. THERE IS NO POLICE REPORT. [XXX] GOT BACK WITH ME TODAY, DECEMBER 10, 2020, AND TOLD ME BUICK WOULD NOT PAY FOR THE REPAIRS BECAUSE IT'S GLASS. I WAS TOLD THE REPAIR WOULD BE ABOUT $1000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
I WAS DRIVING ON A STATE HIGHWAY WITH OPEN FIELDS ON BOTH SIDES. THERE WERE NO OTHER CARS OR TRUCKS ON THE ROAD. CLEAR BLUE SKY AND THE TEMPERATURE WAS ABOUT 50 DEGREES. NO WINDOWS WERE OPEN IN THE CAR. I WAS ON CRUISE CONTROL AT 62 MPH. THERE WAS WHAT I CAN ONLY DESCRIBE AS AN EXPLOSION SOUND SOMETHING CLOSE TO THE SOUND OF A 45ACP PISTOL DISCHARGE.. LUCKILY I HAD THE SUN SCREEN CLOSED OR I WOULD HAVE HAD GLASS EVERYWHERE. THE FRONT SUNROOF HAD EXPLODED AND THERE WAS A 18" HOLE IN THE MIDDLE OF IT. THE FORCE OF THE BREAK WENT UP, MEANING THE EDGE OF THE BROKEN GLASS WAS RAISED ABOUT AN INCH AND A HALF ABOVE THE REST OF THE GLASS AND WINDOW FRAME. THAT KIND OF A BREAK IS CAUSED BY STRESS NOT FROM SOMETHING LIKE A STONE HITTING IT.. THE CAR WAS PURCHASED IN AUGUST SO THE CAR IS ONLY 4 MONTHS OLD. I IMMEDIATELY DROVE THE CAR TO BERGSTROM MOTORS IN GREEN BAY, WISCONSIN, FOR THEM TO FIX IT. THEY TOOK PICTURES. SERVICE MANAGERS NAME IS [XXX]. HE HAS ALL THE INFORMATION. THERE IS NO POLICE REPORT. [XXX] GOT BACK WITH ME TODAY, DECEMBER 10, 2020, AND TOLD ME BUICK WOULD NOT PAY FOR THE REPAIRS BECAUSE IT'S GLASS. I WAS TOLD THE REPAIR WOULD BE ABOUT $1000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11382917
Recall Date: Dec 10, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
VEHICLE JERKS AT LOW SPEEDS WHEN ACCELERATING. BRAKES GRIND WHEN APPLIED AT HARD BRAKING OR REGULAR BRAKING.
Corrective Action:
VEHICLE JERKS AT LOW SPEEDS WHEN ACCELERATING. BRAKES GRIND WHEN APPLIED AT HARD BRAKING OR REGULAR BRAKING.
Additional Notes:
VEHICLE JERKS AT LOW SPEEDS WHEN ACCELERATING. BRAKES GRIND WHEN APPLIED AT HARD BRAKING OR REGULAR BRAKING.
Mfg Campaign: 11376503
Recall Date: Nov 27, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE JERKS AT LOW SPEEDS WHEN ACCELERATING. BRAKES GRIND WHEN APPLIED AT HARD BRAKING OR REGULAR BRAKING.
Corrective Action:
VEHICLE JERKS AT LOW SPEEDS WHEN ACCELERATING. BRAKES GRIND WHEN APPLIED AT HARD BRAKING OR REGULAR BRAKING.
Additional Notes:
VEHICLE JERKS AT LOW SPEEDS WHEN ACCELERATING. BRAKES GRIND WHEN APPLIED AT HARD BRAKING OR REGULAR BRAKING.
Mfg Campaign: 11376503
Recall Date: Nov 27, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
REAR SUNSHADE CLIP HAS BROKEN TWICE IN THE 5 MONTHS.
Corrective Action:
REAR SUNSHADE CLIP HAS BROKEN TWICE IN THE 5 MONTHS.
Additional Notes:
REAR SUNSHADE CLIP HAS BROKEN TWICE IN THE 5 MONTHS.
Mfg Campaign: 11363339
Recall Date: Oct 8, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
BOUGHT BRAND NEW 2020 BUICK ENCLAVE, WITH 4 MILES ON IT, ON 6/13/20. STARTED HAVING TRANSMISSION PROBLEMS ALMOST IMMEDIATELY. THE CAR WOULD JERK HARD (HARD SHIFT) WHEN PUSHING ON THE GAS AND ALSO ANYTIME IT WAS PLACED IN PARK. ON 6/21/20 THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE WOULD BARELY SHIFT. CALLED LOCAL BUICK - GM DEALERSHIP TO GET REPAIRED. LOCAL SHOP RESTARTED COMPUTER ON 6/24/20 AND SAID THAT IT WAS GOOD TO GO. DROVE IT LESS THAN 3 MILES BEFORE SERVICE ENGINE LIGHT CAME BACK ON AND JOLTING STARTED AGAIN. ON THE DRIVE BACK TO THE DEALERSHIP THE VEHICLE CAME TO A HARD JOLTING ABRUPT STOP ON THE ROAD. VEHICLE WOULD NO LONGER START OR SHIFT. HAD TO LEAVE VEHICLE IN THE MIDDLE OF THE ROAD UNTIL DEALERSHIP COULD COME GET IT. ON 6/26/20 DEALERSHIP CALLED TO SAY THAT THE VEHICLE WAS RUNNING GOOD AND READY TO PICK UP. ON 6/27/20 DROVE CAR ABOUT 15 MINUTES BEFORE THE HARD SHIFT STARTED HAPPENING AGAIN AND THE CHECK ENGINE LIGHT CAME BACK ON. WHEN ATTEMPTING TO SHIFT INTO REVERSE, THE VEHICLE HARD JOLTED US BACKWARDS AND THEN DIED. THE VEHICLE WOULD NO LONGER START OR SHIFT GEARS. ON 6/28/20 GOT THE VEHICLE TO START SO DROVE THE VEHICLE, AS IT WAS STILL HARD SHIFTING, BACK TO THE DEALERSHIP AND DROPPED IT OFF. THE DEALERSHIP STILL HAS IT AS OF TODAY AND HAS REFUSED TO GIVE US ANY PAPERWORK FROM OUR PREVIOUS 2 ATTEMPTS AT GETTING IT FIXED HOWEVER GAVE US FALSIFIED DOCUMENTATION STATING THAT WE ONLY BROUGHT IT IN THE SHOP 1 TIME, WHEN IT ACTUALLY IS THE 3RD TIME TO BE TAKEN IN FOR THE SAME PROBLEM TO BE FIXED. GM HAS REFUSED TO REPLACE THIS DEFECTIVE VEHICLE NOR RETURN OUR MONEY PAID FOR IT.
Corrective Action:
BOUGHT BRAND NEW 2020 BUICK ENCLAVE, WITH 4 MILES ON IT, ON 6/13/20. STARTED HAVING TRANSMISSION PROBLEMS ALMOST IMMEDIATELY. THE CAR WOULD JERK HARD (HARD SHIFT) WHEN PUSHING ON THE GAS AND ALSO ANYTIME IT WAS PLACED IN PARK. ON 6/21/20 THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE WOULD BARELY SHIFT. CALLED LOCAL BUICK - GM DEALERSHIP TO GET REPAIRED. LOCAL SHOP RESTARTED COMPUTER ON 6/24/20 AND SAID THAT IT WAS GOOD TO GO. DROVE IT LESS THAN 3 MILES BEFORE SERVICE ENGINE LIGHT CAME BACK ON AND JOLTING STARTED AGAIN. ON THE DRIVE BACK TO THE DEALERSHIP THE VEHICLE CAME TO A HARD JOLTING ABRUPT STOP ON THE ROAD. VEHICLE WOULD NO LONGER START OR SHIFT. HAD TO LEAVE VEHICLE IN THE MIDDLE OF THE ROAD UNTIL DEALERSHIP COULD COME GET IT. ON 6/26/20 DEALERSHIP CALLED TO SAY THAT THE VEHICLE WAS RUNNING GOOD AND READY TO PICK UP. ON 6/27/20 DROVE CAR ABOUT 15 MINUTES BEFORE THE HARD SHIFT STARTED HAPPENING AGAIN AND THE CHECK ENGINE LIGHT CAME BACK ON. WHEN ATTEMPTING TO SHIFT INTO REVERSE, THE VEHICLE HARD JOLTED US BACKWARDS AND THEN DIED. THE VEHICLE WOULD NO LONGER START OR SHIFT GEARS. ON 6/28/20 GOT THE VEHICLE TO START SO DROVE THE VEHICLE, AS IT WAS STILL HARD SHIFTING, BACK TO THE DEALERSHIP AND DROPPED IT OFF. THE DEALERSHIP STILL HAS IT AS OF TODAY AND HAS REFUSED TO GIVE US ANY PAPERWORK FROM OUR PREVIOUS 2 ATTEMPTS AT GETTING IT FIXED HOWEVER GAVE US FALSIFIED DOCUMENTATION STATING THAT WE ONLY BROUGHT IT IN THE SHOP 1 TIME, WHEN IT ACTUALLY IS THE 3RD TIME TO BE TAKEN IN FOR THE SAME PROBLEM TO BE FIXED. GM HAS REFUSED TO REPLACE THIS DEFECTIVE VEHICLE NOR RETURN OUR MONEY PAID FOR IT.
Additional Notes:
BOUGHT BRAND NEW 2020 BUICK ENCLAVE, WITH 4 MILES ON IT, ON 6/13/20. STARTED HAVING TRANSMISSION PROBLEMS ALMOST IMMEDIATELY. THE CAR WOULD JERK HARD (HARD SHIFT) WHEN PUSHING ON THE GAS AND ALSO ANYTIME IT WAS PLACED IN PARK. ON 6/21/20 THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE WOULD BARELY SHIFT. CALLED LOCAL BUICK - GM DEALERSHIP TO GET REPAIRED. LOCAL SHOP RESTARTED COMPUTER ON 6/24/20 AND SAID THAT IT WAS GOOD TO GO. DROVE IT LESS THAN 3 MILES BEFORE SERVICE ENGINE LIGHT CAME BACK ON AND JOLTING STARTED AGAIN. ON THE DRIVE BACK TO THE DEALERSHIP THE VEHICLE CAME TO A HARD JOLTING ABRUPT STOP ON THE ROAD. VEHICLE WOULD NO LONGER START OR SHIFT. HAD TO LEAVE VEHICLE IN THE MIDDLE OF THE ROAD UNTIL DEALERSHIP COULD COME GET IT. ON 6/26/20 DEALERSHIP CALLED TO SAY THAT THE VEHICLE WAS RUNNING GOOD AND READY TO PICK UP. ON 6/27/20 DROVE CAR ABOUT 15 MINUTES BEFORE THE HARD SHIFT STARTED HAPPENING AGAIN AND THE CHECK ENGINE LIGHT CAME BACK ON. WHEN ATTEMPTING TO SHIFT INTO REVERSE, THE VEHICLE HARD JOLTED US BACKWARDS AND THEN DIED. THE VEHICLE WOULD NO LONGER START OR SHIFT GEARS. ON 6/28/20 GOT THE VEHICLE TO START SO DROVE THE VEHICLE, AS IT WAS STILL HARD SHIFTING, BACK TO THE DEALERSHIP AND DROPPED IT OFF. THE DEALERSHIP STILL HAS IT AS OF TODAY AND HAS REFUSED TO GIVE US ANY PAPERWORK FROM OUR PREVIOUS 2 ATTEMPTS AT GETTING IT FIXED HOWEVER GAVE US FALSIFIED DOCUMENTATION STATING THAT WE ONLY BROUGHT IT IN THE SHOP 1 TIME, WHEN IT ACTUALLY IS THE 3RD TIME TO BE TAKEN IN FOR THE SAME PROBLEM TO BE FIXED. GM HAS REFUSED TO REPLACE THIS DEFECTIVE VEHICLE NOR RETURN OUR MONEY PAID FOR IT.
Mfg Campaign: 11331938
Recall Date: Jul 1, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I BOUGHT A 2020 BUICK ENCLAVE, (OWNED BY GMC) WITH 6 MILES ON IT, 1 WEEK AGO. YESTERDAY THE CHECK ENGINE LIGHT CAME ON AND THE CAR STARTED JERKING ANYTIME THE TRANSMISSION SWITCHED GEARS. I CALLED TO TRY TO GET IT IN TO A CERTIFIED BUICK DEALERSHIP TO BE LOOKED AT AND NOWHERE CAN GET IT IN FOR 3-5 DAYS AND NONE OF THE DEALERSHIPS WILL GIVE A LOANER CAR UNTIL THE TIME OF THE VEHICLE APPOINTMENT. I CONTACTED BUICK DIRECTLY REGARDING THIS AND THEY TOLD ME THE SAME THING, THAT WE CAN'T GET A SAFE DRIVING VEHICLE, UNTIL THE ONE WE HAVE CAN BE LOOKED AT BY A DEALERSHIP AND IF WE TAKE IT TO AN UN-CERTIFIED SHOP THAT IT WOULD NOT BE COVERED. SO NOW I AM STUCK WITH EITHER DRIVING AN UNSAFE CAR 50 MILES ON THE HIGHWAY TO WORK FOR THE NEXT FEW DAYS OR NOT BEING ABLE TO GO TO WORK. THIS IS A BRAND NEW CAR DRIVEN STRAIGHT OUT OF THE FLOOR ROOM! BUICK IS PUTTING PEOPLE'S LIFE AT RISK BY INSISTING THAT WE DRIVE THIS UNSAFE VEHICLE ON THE HIGHWAY UNTIL WE CAN GET IT LOOKED AT! LOOKS LIKE A HUGE LAWSUIT IN THE MAKING!!!!! *TR
Corrective Action:
I BOUGHT A 2020 BUICK ENCLAVE, (OWNED BY GMC) WITH 6 MILES ON IT, 1 WEEK AGO. YESTERDAY THE CHECK ENGINE LIGHT CAME ON AND THE CAR STARTED JERKING ANYTIME THE TRANSMISSION SWITCHED GEARS. I CALLED TO TRY TO GET IT IN TO A CERTIFIED BUICK DEALERSHIP TO BE LOOKED AT AND NOWHERE CAN GET IT IN FOR 3-5 DAYS AND NONE OF THE DEALERSHIPS WILL GIVE A LOANER CAR UNTIL THE TIME OF THE VEHICLE APPOINTMENT. I CONTACTED BUICK DIRECTLY REGARDING THIS AND THEY TOLD ME THE SAME THING, THAT WE CAN'T GET A SAFE DRIVING VEHICLE, UNTIL THE ONE WE HAVE CAN BE LOOKED AT BY A DEALERSHIP AND IF WE TAKE IT TO AN UN-CERTIFIED SHOP THAT IT WOULD NOT BE COVERED. SO NOW I AM STUCK WITH EITHER DRIVING AN UNSAFE CAR 50 MILES ON THE HIGHWAY TO WORK FOR THE NEXT FEW DAYS OR NOT BEING ABLE TO GO TO WORK. THIS IS A BRAND NEW CAR DRIVEN STRAIGHT OUT OF THE FLOOR ROOM! BUICK IS PUTTING PEOPLE'S LIFE AT RISK BY INSISTING THAT WE DRIVE THIS UNSAFE VEHICLE ON THE HIGHWAY UNTIL WE CAN GET IT LOOKED AT! LOOKS LIKE A HUGE LAWSUIT IN THE MAKING!!!!! *TR
Additional Notes:
I BOUGHT A 2020 BUICK ENCLAVE, (OWNED BY GMC) WITH 6 MILES ON IT, 1 WEEK AGO. YESTERDAY THE CHECK ENGINE LIGHT CAME ON AND THE CAR STARTED JERKING ANYTIME THE TRANSMISSION SWITCHED GEARS. I CALLED TO TRY TO GET IT IN TO A CERTIFIED BUICK DEALERSHIP TO BE LOOKED AT AND NOWHERE CAN GET IT IN FOR 3-5 DAYS AND NONE OF THE DEALERSHIPS WILL GIVE A LOANER CAR UNTIL THE TIME OF THE VEHICLE APPOINTMENT. I CONTACTED BUICK DIRECTLY REGARDING THIS AND THEY TOLD ME THE SAME THING, THAT WE CAN'T GET A SAFE DRIVING VEHICLE, UNTIL THE ONE WE HAVE CAN BE LOOKED AT BY A DEALERSHIP AND IF WE TAKE IT TO AN UN-CERTIFIED SHOP THAT IT WOULD NOT BE COVERED. SO NOW I AM STUCK WITH EITHER DRIVING AN UNSAFE CAR 50 MILES ON THE HIGHWAY TO WORK FOR THE NEXT FEW DAYS OR NOT BEING ABLE TO GO TO WORK. THIS IS A BRAND NEW CAR DRIVEN STRAIGHT OUT OF THE FLOOR ROOM! BUICK IS PUTTING PEOPLE'S LIFE AT RISK BY INSISTING THAT WE DRIVE THIS UNSAFE VEHICLE ON THE HIGHWAY UNTIL WE CAN GET IT LOOKED AT! LOOKS LIKE A HUGE LAWSUIT IN THE MAKING!!!!! *TR
Mfg Campaign: 11330057
Recall Date: Jun 22, 2020
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025