Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2020-2022 Buick Encore GX and 2021-2022 Chevrolet Trailblazer vehicles. The emergency jack, if not positioned as directed in the vehicle owner's manual, can fracture while in use.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: A212335470
Recall Date: Jun 10, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Chevrolet Corvette and Cadillac CT4, CT5 and XT4, 2021 Chevrolet Trailblazer, and 2020-2021 Buick Encore GX vehicles. Sensor connection contamination in the electronic brake boost system may cause an interruption of communication between the sensor and the brake boost system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: A202307260
Recall Date: Sep 24, 2020
Consumer Complaints
88 ComplaintsGeneral Motors, Llc
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED WHILE DRIVING DOWN HILL HOWEVER, FAILED TO ENGAGE AS DESIGNED. ADDITIONALLY, THE STEERING WHEEL SEIZED. THE CONTACT ATTEMPTED TO ENGAGE THE PARKING BRAKE. THERE WERE SEVERAL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO JOYCE BUICK-GMC, INC. (38039 CHESTER RD, AVON, OH 44011, (440) 934-6600) TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE MASTER CYLINDER, PROGRAM MODULE, BRAKING SYSTEM, AND ENGINE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 752.
Corrective Action:
TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED WHILE DRIVING DOWN HILL HOWEVER, FAILED TO ENGAGE AS DESIGNED. ADDITIONALLY, THE STEERING WHEEL SEIZED. THE CONTACT ATTEMPTED TO ENGAGE THE PARKING BRAKE. THERE WERE SEVERAL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO JOYCE BUICK-GMC, INC. (38039 CHESTER RD, AVON, OH 44011, (440) 934-6600) TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE MASTER CYLINDER, PROGRAM MODULE, BRAKING SYSTEM, AND ENGINE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 752.
Additional Notes:
TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED WHILE DRIVING DOWN HILL HOWEVER, FAILED TO ENGAGE AS DESIGNED. ADDITIONALLY, THE STEERING WHEEL SEIZED. THE CONTACT ATTEMPTED TO ENGAGE THE PARKING BRAKE. THERE WERE SEVERAL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO JOYCE BUICK-GMC, INC. (38039 CHESTER RD, AVON, OH 44011, (440) 934-6600) TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE MASTER CYLINDER, PROGRAM MODULE, BRAKING SYSTEM, AND ENGINE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 752.
Mfg Campaign: 11376326
Recall Date: Nov 25, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2020 BUICK ENCORE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH SHE RECEIVED AN ALERT THAT THE STABIL TRAK SYSTEM AND THE ANTI LOCK BRAKE SYSTEM WERE MALFUNCTIONING. THE LIGHTS SAID DO NOT TRAVEL OVER 62 MPH. THE CONTACT FELT THE BRAKES GOING ALL THE WAY TO FLOOR AND NOT BRAKING PROPERLY. THE CONTACT WAS ABLE TO PULL INTO A PARKING LOT AND SHUTOFF THEN RESTART THE VEHICLE. THE WARNING LIGHTS DID NOT REAPPEAR SO THE CONTACT CONTINUED ON THE ROAD. WHEN CONTACT GOT ON THE ROAD, THE INDICATORS WENT OFF AGAIN AND SHE PULLED OVER OFF THE ROAD INTO A PARKING LOT. THE CONTACT DID SAME PROCESS OF SHUTTING OFF AND RESTARTING AND WAS ABLE TO FINALLY ARRIVE AT HER HOME. THE CONTACT CALLED THE DEALER SOUTHTOWNE MOTORS 695 BULLSBORO DR, NEWNAN, GA 30265 (678) 619-4902. THE DEALER SAID THEY COULD NOT SET AN APPOINTMENT RIGHT AWAY AND HAD NO LOANERS FOR THE CONTACT. THERE WAS A CURRENT NHTSA RECALL 20V588000 (SERVICE BRAKES) ON THE VEHICLE. THE MANUFACTURER HAD NOT BEEN CONTACTED YET AND THE VEHICLE REMAINED UNREPAIRED. THE FAILURE MILEAGE WAS 1.487.
Corrective Action:
TL* THE CONTACT OWNS A 2020 BUICK ENCORE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH SHE RECEIVED AN ALERT THAT THE STABIL TRAK SYSTEM AND THE ANTI LOCK BRAKE SYSTEM WERE MALFUNCTIONING. THE LIGHTS SAID DO NOT TRAVEL OVER 62 MPH. THE CONTACT FELT THE BRAKES GOING ALL THE WAY TO FLOOR AND NOT BRAKING PROPERLY. THE CONTACT WAS ABLE TO PULL INTO A PARKING LOT AND SHUTOFF THEN RESTART THE VEHICLE. THE WARNING LIGHTS DID NOT REAPPEAR SO THE CONTACT CONTINUED ON THE ROAD. WHEN CONTACT GOT ON THE ROAD, THE INDICATORS WENT OFF AGAIN AND SHE PULLED OVER OFF THE ROAD INTO A PARKING LOT. THE CONTACT DID SAME PROCESS OF SHUTTING OFF AND RESTARTING AND WAS ABLE TO FINALLY ARRIVE AT HER HOME. THE CONTACT CALLED THE DEALER SOUTHTOWNE MOTORS 695 BULLSBORO DR, NEWNAN, GA 30265 (678) 619-4902. THE DEALER SAID THEY COULD NOT SET AN APPOINTMENT RIGHT AWAY AND HAD NO LOANERS FOR THE CONTACT. THERE WAS A CURRENT NHTSA RECALL 20V588000 (SERVICE BRAKES) ON THE VEHICLE. THE MANUFACTURER HAD NOT BEEN CONTACTED YET AND THE VEHICLE REMAINED UNREPAIRED. THE FAILURE MILEAGE WAS 1.487.
Additional Notes:
TL* THE CONTACT OWNS A 2020 BUICK ENCORE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH SHE RECEIVED AN ALERT THAT THE STABIL TRAK SYSTEM AND THE ANTI LOCK BRAKE SYSTEM WERE MALFUNCTIONING. THE LIGHTS SAID DO NOT TRAVEL OVER 62 MPH. THE CONTACT FELT THE BRAKES GOING ALL THE WAY TO FLOOR AND NOT BRAKING PROPERLY. THE CONTACT WAS ABLE TO PULL INTO A PARKING LOT AND SHUTOFF THEN RESTART THE VEHICLE. THE WARNING LIGHTS DID NOT REAPPEAR SO THE CONTACT CONTINUED ON THE ROAD. WHEN CONTACT GOT ON THE ROAD, THE INDICATORS WENT OFF AGAIN AND SHE PULLED OVER OFF THE ROAD INTO A PARKING LOT. THE CONTACT DID SAME PROCESS OF SHUTTING OFF AND RESTARTING AND WAS ABLE TO FINALLY ARRIVE AT HER HOME. THE CONTACT CALLED THE DEALER SOUTHTOWNE MOTORS 695 BULLSBORO DR, NEWNAN, GA 30265 (678) 619-4902. THE DEALER SAID THEY COULD NOT SET AN APPOINTMENT RIGHT AWAY AND HAD NO LOANERS FOR THE CONTACT. THERE WAS A CURRENT NHTSA RECALL 20V588000 (SERVICE BRAKES) ON THE VEHICLE. THE MANUFACTURER HAD NOT BEEN CONTACTED YET AND THE VEHICLE REMAINED UNREPAIRED. THE FAILURE MILEAGE WAS 1.487.
Mfg Campaign: 11375906
Recall Date: Nov 23, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I PURCHASED THIS VEHICLE 9/25/2020. RECALL NHTSA# 20V588 ISSUED 9/24/2020. I WAS NOT CONTACTED BY DEALERSHIP WHO SOLD VEHICLE UNTIL 9/29/2020. THERE WAS AN ACTIVE RECALL ON VEHICLE. RECALL STATUS: INCOMPLETE REMEDY NOT YET AVALABLE.
Corrective Action:
I PURCHASED THIS VEHICLE 9/25/2020. RECALL NHTSA# 20V588 ISSUED 9/24/2020. I WAS NOT CONTACTED BY DEALERSHIP WHO SOLD VEHICLE UNTIL 9/29/2020. THERE WAS AN ACTIVE RECALL ON VEHICLE. RECALL STATUS: INCOMPLETE REMEDY NOT YET AVALABLE.
Additional Notes:
I PURCHASED THIS VEHICLE 9/25/2020. RECALL NHTSA# 20V588 ISSUED 9/24/2020. I WAS NOT CONTACTED BY DEALERSHIP WHO SOLD VEHICLE UNTIL 9/29/2020. THERE WAS AN ACTIVE RECALL ON VEHICLE. RECALL STATUS: INCOMPLETE REMEDY NOT YET AVALABLE.
Mfg Campaign: 11375689
Recall Date: Nov 21, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED THIS VEHICLE 9/25/2020. RECALL NHTSA# 20V588 ISSUED 9/24/2020. I WAS NOT CONTACTED BY DEALERSHIP WHO SOLD VEHICLE UNTIL 9/29/2020. THERE WAS AN ACTIVE RECALL ON VEHICLE. RECALL STATUS: INCOMPLETE REMEDY NOT YET AVALABLE.
Corrective Action:
I PURCHASED THIS VEHICLE 9/25/2020. RECALL NHTSA# 20V588 ISSUED 9/24/2020. I WAS NOT CONTACTED BY DEALERSHIP WHO SOLD VEHICLE UNTIL 9/29/2020. THERE WAS AN ACTIVE RECALL ON VEHICLE. RECALL STATUS: INCOMPLETE REMEDY NOT YET AVALABLE.
Additional Notes:
I PURCHASED THIS VEHICLE 9/25/2020. RECALL NHTSA# 20V588 ISSUED 9/24/2020. I WAS NOT CONTACTED BY DEALERSHIP WHO SOLD VEHICLE UNTIL 9/29/2020. THERE WAS AN ACTIVE RECALL ON VEHICLE. RECALL STATUS: INCOMPLETE REMEDY NOT YET AVALABLE.
Mfg Campaign: 11375689
Recall Date: Nov 21, 2020
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE HIS DAUGHTER WAS AT A STAND STILL AT A TRAFFIC LIGHT, WHEN SHE WAS REAR ENDED BY ANOTHER VEHICLE, CAUSING HER TO SHOOT FORWARD AND HIT THE VEHICLE IN FRONT OF HER. THE CONTACT STATED THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A HEAD FRACTURE WHEN SHE WAS IMPACTED AND HIT THE STEERING WHEEL. THE DRIVER DID SEEK MEDICAL ATTENTION AT A NEAR HOSPITAL. THE CONTACT STATED THE FRONT VEHICLE'S DRIVER DID SEEK MEDICAL ATTENTION FOR UNKNOWN INJURIES. A POLICE REPORT WAS REPORT. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO HER RESIDENCE. THE CONTACT CALLED LOCAL DEALER CARLISLE CHEVROLET BUICK GMC CADILLAC (1701 US-287 BYP, WAXAHACHIE, TX 75165; (972) 938-8000) AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE HIS DAUGHTER WAS AT A STAND STILL AT A TRAFFIC LIGHT, WHEN SHE WAS REAR ENDED BY ANOTHER VEHICLE, CAUSING HER TO SHOOT FORWARD AND HIT THE VEHICLE IN FRONT OF HER. THE CONTACT STATED THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A HEAD FRACTURE WHEN SHE WAS IMPACTED AND HIT THE STEERING WHEEL. THE DRIVER DID SEEK MEDICAL ATTENTION AT A NEAR HOSPITAL. THE CONTACT STATED THE FRONT VEHICLE'S DRIVER DID SEEK MEDICAL ATTENTION FOR UNKNOWN INJURIES. A POLICE REPORT WAS REPORT. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO HER RESIDENCE. THE CONTACT CALLED LOCAL DEALER CARLISLE CHEVROLET BUICK GMC CADILLAC (1701 US-287 BYP, WAXAHACHIE, TX 75165; (972) 938-8000) AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE HIS DAUGHTER WAS AT A STAND STILL AT A TRAFFIC LIGHT, WHEN SHE WAS REAR ENDED BY ANOTHER VEHICLE, CAUSING HER TO SHOOT FORWARD AND HIT THE VEHICLE IN FRONT OF HER. THE CONTACT STATED THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A HEAD FRACTURE WHEN SHE WAS IMPACTED AND HIT THE STEERING WHEEL. THE DRIVER DID SEEK MEDICAL ATTENTION AT A NEAR HOSPITAL. THE CONTACT STATED THE FRONT VEHICLE'S DRIVER DID SEEK MEDICAL ATTENTION FOR UNKNOWN INJURIES. A POLICE REPORT WAS REPORT. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO HER RESIDENCE. THE CONTACT CALLED LOCAL DEALER CARLISLE CHEVROLET BUICK GMC CADILLAC (1701 US-287 BYP, WAXAHACHIE, TX 75165; (972) 938-8000) AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11375090
Recall Date: Nov 17, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
GENERAL MOTORS HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 2020 MODEL YEAR CADILLAC CT4, CT5 AND XT4 VEHICLES, 2020MODEL YEAR CHEVROLET CORVETTE VEHICLES, 2020 ' 2021 MODEL YEAR BUICK ENCORE GX VEHICLES, AND 2021 MODEL YEAR CHEVROLET TRAILBLAZER VEHICLES. MATERIAL USED IN A SENSOR CONNECTION IN THE ELECTRONIC BRAKE BOOST SYSTEM IN THESE VEHICLES MAY HAVE BEEN CONTAMINATED DURING THE MATERIAL SUPPLIER'S PRODUCTION PROCESS. CONTAMINATION OF THIS MATERIAL MAY CAUSE AN INTERRUPTION OF COMMUNICATION BETWEEN THE SENSOR AND THE BRAKE BOOST SYSTEM UNDER CERTAIN CONDITIONS. SAFETY RISK: IF COMMUNICATION WITH THE SENSOR IS INTERRUPTED, ELECTRONIC BRAKE BOOST ASSIST COULD BE LOST. EXTRA PEDAL FORCE WILL BE REQUIRED TO SLOW AND STOP THE VEHICLE, INCREASING THE RISK OF A CRASH. REMEDY: DEALERS WILL REPLACE THE ELECTRONIC BRAKE BOOST MODULE. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE
Corrective Action:
GENERAL MOTORS HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 2020 MODEL YEAR CADILLAC CT4, CT5 AND XT4 VEHICLES, 2020MODEL YEAR CHEVROLET CORVETTE VEHICLES, 2020 ' 2021 MODEL YEAR BUICK ENCORE GX VEHICLES, AND 2021 MODEL YEAR CHEVROLET TRAILBLAZER VEHICLES. MATERIAL USED IN A SENSOR CONNECTION IN THE ELECTRONIC BRAKE BOOST SYSTEM IN THESE VEHICLES MAY HAVE BEEN CONTAMINATED DURING THE MATERIAL SUPPLIER'S PRODUCTION PROCESS. CONTAMINATION OF THIS MATERIAL MAY CAUSE AN INTERRUPTION OF COMMUNICATION BETWEEN THE SENSOR AND THE BRAKE BOOST SYSTEM UNDER CERTAIN CONDITIONS. SAFETY RISK: IF COMMUNICATION WITH THE SENSOR IS INTERRUPTED, ELECTRONIC BRAKE BOOST ASSIST COULD BE LOST. EXTRA PEDAL FORCE WILL BE REQUIRED TO SLOW AND STOP THE VEHICLE, INCREASING THE RISK OF A CRASH. REMEDY: DEALERS WILL REPLACE THE ELECTRONIC BRAKE BOOST MODULE. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE
Additional Notes:
GENERAL MOTORS HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 2020 MODEL YEAR CADILLAC CT4, CT5 AND XT4 VEHICLES, 2020MODEL YEAR CHEVROLET CORVETTE VEHICLES, 2020 ' 2021 MODEL YEAR BUICK ENCORE GX VEHICLES, AND 2021 MODEL YEAR CHEVROLET TRAILBLAZER VEHICLES. MATERIAL USED IN A SENSOR CONNECTION IN THE ELECTRONIC BRAKE BOOST SYSTEM IN THESE VEHICLES MAY HAVE BEEN CONTAMINATED DURING THE MATERIAL SUPPLIER'S PRODUCTION PROCESS. CONTAMINATION OF THIS MATERIAL MAY CAUSE AN INTERRUPTION OF COMMUNICATION BETWEEN THE SENSOR AND THE BRAKE BOOST SYSTEM UNDER CERTAIN CONDITIONS. SAFETY RISK: IF COMMUNICATION WITH THE SENSOR IS INTERRUPTED, ELECTRONIC BRAKE BOOST ASSIST COULD BE LOST. EXTRA PEDAL FORCE WILL BE REQUIRED TO SLOW AND STOP THE VEHICLE, INCREASING THE RISK OF A CRASH. REMEDY: DEALERS WILL REPLACE THE ELECTRONIC BRAKE BOOST MODULE. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE
Mfg Campaign: 11366809
Recall Date: Oct 28, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE DRIVING 40 MPH, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE BRAKE PEDAL WAS PUMPED SEVERAL TIMES TO STOP THE VEHICLE. THE CONTACT PULLED OVER INTO A PARKING SPOT. THE VEHICLE WAS TOWED TO SCHUMACHER BUICK GMC (3031 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, (561) 935-4239) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES) HOWEVER, THE PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.*DT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE DRIVING 40 MPH, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE BRAKE PEDAL WAS PUMPED SEVERAL TIMES TO STOP THE VEHICLE. THE CONTACT PULLED OVER INTO A PARKING SPOT. THE VEHICLE WAS TOWED TO SCHUMACHER BUICK GMC (3031 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, (561) 935-4239) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES) HOWEVER, THE PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.*DT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE DRIVING 40 MPH, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE BRAKE PEDAL WAS PUMPED SEVERAL TIMES TO STOP THE VEHICLE. THE CONTACT PULLED OVER INTO A PARKING SPOT. THE VEHICLE WAS TOWED TO SCHUMACHER BUICK GMC (3031 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, (561) 935-4239) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES) HOWEVER, THE PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.*DT *TR
Mfg Campaign: 11366653
Recall Date: Oct 27, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE MAKING A U-TURN, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD BUT FAILED TO STOP THE VEHICLE. THE CONTACT STATED THAT THE BRAKE SYSTEM FAILURE WARNING LIGHT WAS ILLUMINATED. THE CONTACT ENGAGED THE PARKING BRAKE TO STOP THE VEHICLE. THE CONTACT PULLED OVER AND PARKED AT A NEARBY PARKING LOT. THE CONTACT RECEIVED A NOTIFICATION TEXT OF NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT FELT UNSAFE DRIVING THE VEHICLE. THE VEHICLE WAS LEFT IN THE PARKING LOT. THE VEHICLE WAS TOWED TO THE LOCAL DEALER ED MORSE SAWGRASS BUICK GMC LOCATED AT 14351 W SUNRISE BLVD, SUNRISE, FL 33323, (888) 377-2660, WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE CONTACT WAS UNABLE TO REACH THE MANUFACTURER FOR ASSISTANCE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,251.*DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE MAKING A U-TURN, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD BUT FAILED TO STOP THE VEHICLE. THE CONTACT STATED THAT THE BRAKE SYSTEM FAILURE WARNING LIGHT WAS ILLUMINATED. THE CONTACT ENGAGED THE PARKING BRAKE TO STOP THE VEHICLE. THE CONTACT PULLED OVER AND PARKED AT A NEARBY PARKING LOT. THE CONTACT RECEIVED A NOTIFICATION TEXT OF NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT FELT UNSAFE DRIVING THE VEHICLE. THE VEHICLE WAS LEFT IN THE PARKING LOT. THE VEHICLE WAS TOWED TO THE LOCAL DEALER ED MORSE SAWGRASS BUICK GMC LOCATED AT 14351 W SUNRISE BLVD, SUNRISE, FL 33323, (888) 377-2660, WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE CONTACT WAS UNABLE TO REACH THE MANUFACTURER FOR ASSISTANCE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,251.*DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE MAKING A U-TURN, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD BUT FAILED TO STOP THE VEHICLE. THE CONTACT STATED THAT THE BRAKE SYSTEM FAILURE WARNING LIGHT WAS ILLUMINATED. THE CONTACT ENGAGED THE PARKING BRAKE TO STOP THE VEHICLE. THE CONTACT PULLED OVER AND PARKED AT A NEARBY PARKING LOT. THE CONTACT RECEIVED A NOTIFICATION TEXT OF NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT FELT UNSAFE DRIVING THE VEHICLE. THE VEHICLE WAS LEFT IN THE PARKING LOT. THE VEHICLE WAS TOWED TO THE LOCAL DEALER ED MORSE SAWGRASS BUICK GMC LOCATED AT 14351 W SUNRISE BLVD, SUNRISE, FL 33323, (888) 377-2660, WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE CONTACT WAS UNABLE TO REACH THE MANUFACTURER FOR ASSISTANCE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,251.*DT*JB
Mfg Campaign: 11363178
Recall Date: Oct 7, 2020
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