Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2020-2022 Buick Encore GX and 2021-2022 Chevrolet Trailblazer vehicles. The emergency jack, if not positioned as directed in the vehicle owner's manual, can fracture while in use.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: A212335470
Recall Date: Jun 10, 2021
Consumer Complaints
21 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Leased this car at the end of March. When I attempted to install the car seat for my grandson I could not find the LATCH anchors. My sales rep attempted to find them and could not. I finally was told to make a service appointment and the service manager could not find them. He contacted GM and after getting a response from them told me they are an "option" and I could have them order parts 20788228 and 20788229 and install them. I called GM customer service and after several calls from them they signed me up for GM Rewards and told me I could use my Reward points to pay for the parts and installation. The rep also told me that none of these cars have the anchors. This is a safety issue! And it's my understanding that these anchors are a requirement in new cars. My owners manual describes and pictures "lower anchors built into the vehicle," but they are definitely not there. I am now using a booster seat without any tethers which I feel is unsafe. I am complaining not because of the cost of adding the anchors, but because this is a safety issue that no one at GM seems to understand is a legal requirement. I don't blame my dealer - Cappellino Buick, Williamsville, NY but I am surprised at their service department's lack of knowledge in this area. GM told the service manager, Vincent Marino, "it looks like the child restraint plates are sold separately."
Corrective Action:
Leased this car at the end of March. When I attempted to install the car seat for my grandson I could not find the LATCH anchors. My sales rep attempted to find them and could not. I finally was told to make a service appointment and the service manager could not find them. He contacted GM and after getting a response from them told me they are an "option" and I could have them order parts 20788228 and 20788229 and install them. I called GM customer service and after several calls from them they signed me up for GM Rewards and told me I could use my Reward points to pay for the parts and installation. The rep also told me that none of these cars have the anchors. This is a safety issue! And it's my understanding that these anchors are a requirement in new cars. My owners manual describes and pictures "lower anchors built into the vehicle," but they are definitely not there. I am now using a booster seat without any tethers which I feel is unsafe. I am complaining not because of the cost of adding the anchors, but because this is a safety issue that no one at GM seems to understand is a legal requirement. I don't blame my dealer - Cappellino Buick, Williamsville, NY but I am surprised at their service department's lack of knowledge in this area. GM told the service manager, Vincent Marino, "it looks like the child restraint plates are sold separately."
Additional Notes:
Leased this car at the end of March. When I attempted to install the car seat for my grandson I could not find the LATCH anchors. My sales rep attempted to find them and could not. I finally was told to make a service appointment and the service manager could not find them. He contacted GM and after getting a response from them told me they are an "option" and I could have them order parts 20788228 and 20788229 and install them. I called GM customer service and after several calls from them they signed me up for GM Rewards and told me I could use my Reward points to pay for the parts and installation. The rep also told me that none of these cars have the anchors. This is a safety issue! And it's my understanding that these anchors are a requirement in new cars. My owners manual describes and pictures "lower anchors built into the vehicle," but they are definitely not there. I am now using a booster seat without any tethers which I feel is unsafe. I am complaining not because of the cost of adding the anchors, but because this is a safety issue that no one at GM seems to understand is a legal requirement. I don't blame my dealer - Cappellino Buick, Williamsville, NY but I am surprised at their service department's lack of knowledge in this area. GM told the service manager, Vincent Marino, "it looks like the child restraint plates are sold separately."
Mfg Campaign: 11466274
Recall Date: May 26, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury