Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
Consumer Complaints
113 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
STARTED STALLING AT IDLE, THEN JUST SHUTTERED AND STALLED WHILE MOVING, 28882.MOLES. HAD CRANK, AIR WOULD RUN BUT WOULD NOT RESTART. DEALER HAD IT FOR A WEEK AND TOLD ME WAS BATTERY. WEIRD BECAUSE IT HAD CRANK BUT WOULDNT START. HAD IT BACK AND IMMEDIATELY NOTICE DID NOT ACCELERATE RIGHT, VERY HESITANT AND AT IDLE NEARLY STALLED, FELT LIKE WAS "MISSING". A FEW DAYS LATER IT STALLED TWICE WHILE AT A STOP LIGHT ON BUSY STREET RIGHT IN FRONT OF DEALERSHIP! IT STALLED AGAIN 2 DAYS LATER SO BACK TO DEALERSHIP. NO CODES OF COURSE. THEY SAID DROVE IT FOR MILES AND COULDN'T DUPLICATE. THEY ACTUALLY DROVE IT FOR 9 MILES! GAVE ME LOANER AND WILL KEEP IT OVER WEEKEND. AFRAID SOMEONE IS GONNA RUN INTO BACK AT A LIGHT WHEN IT STALLS. SOMETHING IS WRONG AND NOONE CAN FIGURE IT OUT.
Corrective Action:
STARTED STALLING AT IDLE, THEN JUST SHUTTERED AND STALLED WHILE MOVING, 28882.MOLES. HAD CRANK, AIR WOULD RUN BUT WOULD NOT RESTART. DEALER HAD IT FOR A WEEK AND TOLD ME WAS BATTERY. WEIRD BECAUSE IT HAD CRANK BUT WOULDNT START. HAD IT BACK AND IMMEDIATELY NOTICE DID NOT ACCELERATE RIGHT, VERY HESITANT AND AT IDLE NEARLY STALLED, FELT LIKE WAS "MISSING". A FEW DAYS LATER IT STALLED TWICE WHILE AT A STOP LIGHT ON BUSY STREET RIGHT IN FRONT OF DEALERSHIP! IT STALLED AGAIN 2 DAYS LATER SO BACK TO DEALERSHIP. NO CODES OF COURSE. THEY SAID DROVE IT FOR MILES AND COULDN'T DUPLICATE. THEY ACTUALLY DROVE IT FOR 9 MILES! GAVE ME LOANER AND WILL KEEP IT OVER WEEKEND. AFRAID SOMEONE IS GONNA RUN INTO BACK AT A LIGHT WHEN IT STALLS. SOMETHING IS WRONG AND NOONE CAN FIGURE IT OUT.
Additional Notes:
STARTED STALLING AT IDLE, THEN JUST SHUTTERED AND STALLED WHILE MOVING, 28882.MOLES. HAD CRANK, AIR WOULD RUN BUT WOULD NOT RESTART. DEALER HAD IT FOR A WEEK AND TOLD ME WAS BATTERY. WEIRD BECAUSE IT HAD CRANK BUT WOULDNT START. HAD IT BACK AND IMMEDIATELY NOTICE DID NOT ACCELERATE RIGHT, VERY HESITANT AND AT IDLE NEARLY STALLED, FELT LIKE WAS "MISSING". A FEW DAYS LATER IT STALLED TWICE WHILE AT A STOP LIGHT ON BUSY STREET RIGHT IN FRONT OF DEALERSHIP! IT STALLED AGAIN 2 DAYS LATER SO BACK TO DEALERSHIP. NO CODES OF COURSE. THEY SAID DROVE IT FOR MILES AND COULDN'T DUPLICATE. THEY ACTUALLY DROVE IT FOR 9 MILES! GAVE ME LOANER AND WILL KEEP IT OVER WEEKEND. AFRAID SOMEONE IS GONNA RUN INTO BACK AT A LIGHT WHEN IT STALLS. SOMETHING IS WRONG AND NOONE CAN FIGURE IT OUT.
Mfg Campaign: 11242681
Recall Date: Aug 8, 2019
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 BUICK ENCORE. THE CONTACT STATED THAT WHILE DISTRACTED BY AN INSECT ON THE WINDSHIELD, THE VEHICLE REAR ENDED A 2019 GMC ARCADIA. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS FAILED TO RESTRAIN THE CONTACT AND HIS HEAD STRUCK THE STEERING WHEEL. THE CONTACT SUSTAINED INJURIES TO HIS HEAD AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. IN ADDITION, THERE WAS SMOKE EMERGING FROM UNDERNEATH THE HOOD. THE VEHICLE WAS TOWED TO KELLY BUICK (585 STATE AVE, EMMAUS, PA 18049 (610) 364-5957) WHERE IT WAS RECOMMENDED TO CONTACT ON STAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 923908 HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 41,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 BUICK ENCORE. THE CONTACT STATED THAT WHILE DISTRACTED BY AN INSECT ON THE WINDSHIELD, THE VEHICLE REAR ENDED A 2019 GMC ARCADIA. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS FAILED TO RESTRAIN THE CONTACT AND HIS HEAD STRUCK THE STEERING WHEEL. THE CONTACT SUSTAINED INJURIES TO HIS HEAD AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. IN ADDITION, THERE WAS SMOKE EMERGING FROM UNDERNEATH THE HOOD. THE VEHICLE WAS TOWED TO KELLY BUICK (585 STATE AVE, EMMAUS, PA 18049 (610) 364-5957) WHERE IT WAS RECOMMENDED TO CONTACT ON STAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 923908 HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 41,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 BUICK ENCORE. THE CONTACT STATED THAT WHILE DISTRACTED BY AN INSECT ON THE WINDSHIELD, THE VEHICLE REAR ENDED A 2019 GMC ARCADIA. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS FAILED TO RESTRAIN THE CONTACT AND HIS HEAD STRUCK THE STEERING WHEEL. THE CONTACT SUSTAINED INJURIES TO HIS HEAD AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. IN ADDITION, THERE WAS SMOKE EMERGING FROM UNDERNEATH THE HOOD. THE VEHICLE WAS TOWED TO KELLY BUICK (585 STATE AVE, EMMAUS, PA 18049 (610) 364-5957) WHERE IT WAS RECOMMENDED TO CONTACT ON STAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 923908 HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 41,000.
Mfg Campaign: 11242221
Recall Date: Aug 7, 2019
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 BUICK ENCORE. THE CONTACT STATED THAT WHILE DISTRACTED BY AN INSECT ON THE WINDSHIELD, THE VEHICLE REAR ENDED A 2019 GMC ARCADIA. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS FAILED TO RESTRAIN THE CONTACT AND HIS HEAD STRUCK THE STEERING WHEEL. THE CONTACT SUSTAINED INJURIES TO HIS HEAD AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. IN ADDITION, THERE WAS SMOKE EMERGING FROM UNDERNEATH THE HOOD. THE VEHICLE WAS TOWED TO KELLY BUICK (585 STATE AVE, EMMAUS, PA 18049 (610) 364-5957) WHERE IT WAS RECOMMENDED TO CONTACT ON STAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 923908 HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 41,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 BUICK ENCORE. THE CONTACT STATED THAT WHILE DISTRACTED BY AN INSECT ON THE WINDSHIELD, THE VEHICLE REAR ENDED A 2019 GMC ARCADIA. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS FAILED TO RESTRAIN THE CONTACT AND HIS HEAD STRUCK THE STEERING WHEEL. THE CONTACT SUSTAINED INJURIES TO HIS HEAD AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. IN ADDITION, THERE WAS SMOKE EMERGING FROM UNDERNEATH THE HOOD. THE VEHICLE WAS TOWED TO KELLY BUICK (585 STATE AVE, EMMAUS, PA 18049 (610) 364-5957) WHERE IT WAS RECOMMENDED TO CONTACT ON STAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 923908 HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 41,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 BUICK ENCORE. THE CONTACT STATED THAT WHILE DISTRACTED BY AN INSECT ON THE WINDSHIELD, THE VEHICLE REAR ENDED A 2019 GMC ARCADIA. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS FAILED TO RESTRAIN THE CONTACT AND HIS HEAD STRUCK THE STEERING WHEEL. THE CONTACT SUSTAINED INJURIES TO HIS HEAD AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. IN ADDITION, THERE WAS SMOKE EMERGING FROM UNDERNEATH THE HOOD. THE VEHICLE WAS TOWED TO KELLY BUICK (585 STATE AVE, EMMAUS, PA 18049 (610) 364-5957) WHERE IT WAS RECOMMENDED TO CONTACT ON STAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 923908 HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 41,000.
Mfg Campaign: 11242221
Recall Date: Aug 7, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HAVE AN AUTOMATIC TRANSMISSION. WHEN I AM STOPPED AT A TRAFFIC LIGHT ON AN INCLINE, THE CAR WILL SOMETIMES ROLL BACKWARDS WITH MY FOOT ON THE BRAKE OR WHEN CHANGING MY FOOT TO THE GAS PEDAL TO MOVE FORWARD ONCE THE LIGHT CHANGES. THE MORE THE INCLINE; THE WORSE THE PROBLEM.
Corrective Action:
I HAVE AN AUTOMATIC TRANSMISSION. WHEN I AM STOPPED AT A TRAFFIC LIGHT ON AN INCLINE, THE CAR WILL SOMETIMES ROLL BACKWARDS WITH MY FOOT ON THE BRAKE OR WHEN CHANGING MY FOOT TO THE GAS PEDAL TO MOVE FORWARD ONCE THE LIGHT CHANGES. THE MORE THE INCLINE; THE WORSE THE PROBLEM.
Additional Notes:
I HAVE AN AUTOMATIC TRANSMISSION. WHEN I AM STOPPED AT A TRAFFIC LIGHT ON AN INCLINE, THE CAR WILL SOMETIMES ROLL BACKWARDS WITH MY FOOT ON THE BRAKE OR WHEN CHANGING MY FOOT TO THE GAS PEDAL TO MOVE FORWARD ONCE THE LIGHT CHANGES. THE MORE THE INCLINE; THE WORSE THE PROBLEM.
Mfg Campaign: 11209909
Recall Date: May 25, 2019
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
THE LOCKING LEVER FOR THE TILT/TELESCOPIC STEERING COLUMN WILL NOT STAY LOCKED THE LEVER FALLS OUT OF THE LOCKED POSITION AND THE COLUMN COLLAPSES WHILE DRIVING I REPORTED THIS TO MY SERVICING DEALERSHIP OVER TWO WEEKS AGO AND HAVE NO INDICATION THEY HAVE ORDERED A REPLACEMENT PART
Corrective Action:
THE LOCKING LEVER FOR THE TILT/TELESCOPIC STEERING COLUMN WILL NOT STAY LOCKED THE LEVER FALLS OUT OF THE LOCKED POSITION AND THE COLUMN COLLAPSES WHILE DRIVING I REPORTED THIS TO MY SERVICING DEALERSHIP OVER TWO WEEKS AGO AND HAVE NO INDICATION THEY HAVE ORDERED A REPLACEMENT PART
Additional Notes:
THE LOCKING LEVER FOR THE TILT/TELESCOPIC STEERING COLUMN WILL NOT STAY LOCKED THE LEVER FALLS OUT OF THE LOCKED POSITION AND THE COLUMN COLLAPSES WHILE DRIVING I REPORTED THIS TO MY SERVICING DEALERSHIP OVER TWO WEEKS AGO AND HAVE NO INDICATION THEY HAVE ORDERED A REPLACEMENT PART
Mfg Campaign: 11204047
Recall Date: Apr 26, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
MY 2017 ENCORE BURST INTO FLAMES. I ARRIVED TO WORK AFTER LUNCH, I PARKED AND TURNED OFF THE IGNITION AND I SEE SMOKE COMING FROM UNDER THE HOOD OF MY CAR. I PAUSED JUST A MOMENT TO SEE IF IT WAS GOING TO STOP BUT IT GOT WORSE VERY FAST. I GRABBED MY PURSE AND JUMPED OUT OF THE CAR AS THE FRONT END CLOSEST TO THE WINDSHIELD WAS BECOMING ENGULFED IN FLAMES. I IMMEDIATELY CALLED 911 BUT BY THE TIME THE FIRE DEPARTMENT ARRIVED, IT WAS TOO LATE TO SAVE THE CAR.
Corrective Action:
MY 2017 ENCORE BURST INTO FLAMES. I ARRIVED TO WORK AFTER LUNCH, I PARKED AND TURNED OFF THE IGNITION AND I SEE SMOKE COMING FROM UNDER THE HOOD OF MY CAR. I PAUSED JUST A MOMENT TO SEE IF IT WAS GOING TO STOP BUT IT GOT WORSE VERY FAST. I GRABBED MY PURSE AND JUMPED OUT OF THE CAR AS THE FRONT END CLOSEST TO THE WINDSHIELD WAS BECOMING ENGULFED IN FLAMES. I IMMEDIATELY CALLED 911 BUT BY THE TIME THE FIRE DEPARTMENT ARRIVED, IT WAS TOO LATE TO SAVE THE CAR.
Additional Notes:
MY 2017 ENCORE BURST INTO FLAMES. I ARRIVED TO WORK AFTER LUNCH, I PARKED AND TURNED OFF THE IGNITION AND I SEE SMOKE COMING FROM UNDER THE HOOD OF MY CAR. I PAUSED JUST A MOMENT TO SEE IF IT WAS GOING TO STOP BUT IT GOT WORSE VERY FAST. I GRABBED MY PURSE AND JUMPED OUT OF THE CAR AS THE FRONT END CLOSEST TO THE WINDSHIELD WAS BECOMING ENGULFED IN FLAMES. I IMMEDIATELY CALLED 911 BUT BY THE TIME THE FIRE DEPARTMENT ARRIVED, IT WAS TOO LATE TO SAVE THE CAR.
Mfg Campaign: 11197274
Recall Date: Apr 18, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THIS VEHICLE HAD LESS THAN 8,000 MILES ON IT AND HAD ONLY BEEN SERVICED ONE TIME BY THE DEALER (OIL CHANGE IN MAY 2018) THE ENGINE CAUGHT ON FIRE AND CONSUMED THE ENTIRE FRONT END OF THE VEHICLE. THE DRIVER WAS IN THE DRIVE THROUGH LANE OF A KFC RESTAURANT WHEN THE CAR CAUGHT ON FIRE. 03 MY 89 YEAR OLD MOTHER-IN-LAW WAS DRAGGED FROM THE CAR TO SAFETY BY 2 BYSTANDERS BUT COULD HAVE VERY EASILY BEEN KILLED. HAVE THERE BEEN ENGINE FIRE ISSUES WITH THIS VEHICLE? A CAR WITH LOW MILES THAT WAS SERVICED BY THE DEALER SHOULD NOT SPONTANEOUSLY ERUPT INTO A FIREBALL.
Corrective Action:
THIS VEHICLE HAD LESS THAN 8,000 MILES ON IT AND HAD ONLY BEEN SERVICED ONE TIME BY THE DEALER (OIL CHANGE IN MAY 2018) THE ENGINE CAUGHT ON FIRE AND CONSUMED THE ENTIRE FRONT END OF THE VEHICLE. THE DRIVER WAS IN THE DRIVE THROUGH LANE OF A KFC RESTAURANT WHEN THE CAR CAUGHT ON FIRE. 03 MY 89 YEAR OLD MOTHER-IN-LAW WAS DRAGGED FROM THE CAR TO SAFETY BY 2 BYSTANDERS BUT COULD HAVE VERY EASILY BEEN KILLED. HAVE THERE BEEN ENGINE FIRE ISSUES WITH THIS VEHICLE? A CAR WITH LOW MILES THAT WAS SERVICED BY THE DEALER SHOULD NOT SPONTANEOUSLY ERUPT INTO A FIREBALL.
Additional Notes:
THIS VEHICLE HAD LESS THAN 8,000 MILES ON IT AND HAD ONLY BEEN SERVICED ONE TIME BY THE DEALER (OIL CHANGE IN MAY 2018) THE ENGINE CAUGHT ON FIRE AND CONSUMED THE ENTIRE FRONT END OF THE VEHICLE. THE DRIVER WAS IN THE DRIVE THROUGH LANE OF A KFC RESTAURANT WHEN THE CAR CAUGHT ON FIRE. 03 MY 89 YEAR OLD MOTHER-IN-LAW WAS DRAGGED FROM THE CAR TO SAFETY BY 2 BYSTANDERS BUT COULD HAVE VERY EASILY BEEN KILLED. HAVE THERE BEEN ENGINE FIRE ISSUES WITH THIS VEHICLE? A CAR WITH LOW MILES THAT WAS SERVICED BY THE DEALER SHOULD NOT SPONTANEOUSLY ERUPT INTO A FIREBALL.
Mfg Campaign: 11193318
Recall Date: Apr 2, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THE 2017 BUICK ENCORE WOULD BLOW OUT A LARGE AMOUNT OF WHITE SMOKE AND DIE IN COLDER WEATHER ANYTIME YOU STEP OFF THE GAS PEDAL. IT DID RE-START, HOWEVER WOULD DIE SEVERAL TIME IMMEDIATELY UNTIL IT STOP SMOKING. ONCE IT HESITATED AT HIGHWAY SPEED WHEN I LET OFF THE GAS DUE TO TRAFFIC AND ALMOST DIED. THE DEALERSHIP STATED THAT THE CAR COMPUTER SHOWED NO PROBLEMS AND NOTHING COULD BE DONE. THEY ADMITTED IT SHOULD HAVE RECORDED THE PROBLEM I HAD, BUT DID NOT. BUT THE COMPUTER WAS STILL TRUSTWORTHY TO ADVISE IF THE CAR HAD A PROBLEM. I HAS TWO NEAR COLLISIONS DUE TO THE CARE PROBLEMS JUST A FEW WEEKS PRIOR TO TAKING IT IN. I WAS ADVISED THAT IT WAS NOT POSSIBLE TO OBTAIN A PRINT OUT OF THE WHAT THE INSPECTED BECAUSE IT WAS IN THE COMPUTER AND NON-PRINTABLE. I FEEL THE VEHICLE IS UNSAFE TO CAR, NOT KNOWING IF THE ENGINE WILL JUST STOP, AND NOT ABLE TO FIND OUT WHY IT STOP IN THE BEGINNING. THE DEALERSHIP ADVISED I MAY NEED TO WAIT TILL NEST WINTER TO CHECK IT AGAIN. THE FACT IT ALMOST CAUSE AN ACCIDENT WAS NOT IMPORTANT.
Corrective Action:
THE 2017 BUICK ENCORE WOULD BLOW OUT A LARGE AMOUNT OF WHITE SMOKE AND DIE IN COLDER WEATHER ANYTIME YOU STEP OFF THE GAS PEDAL. IT DID RE-START, HOWEVER WOULD DIE SEVERAL TIME IMMEDIATELY UNTIL IT STOP SMOKING. ONCE IT HESITATED AT HIGHWAY SPEED WHEN I LET OFF THE GAS DUE TO TRAFFIC AND ALMOST DIED. THE DEALERSHIP STATED THAT THE CAR COMPUTER SHOWED NO PROBLEMS AND NOTHING COULD BE DONE. THEY ADMITTED IT SHOULD HAVE RECORDED THE PROBLEM I HAD, BUT DID NOT. BUT THE COMPUTER WAS STILL TRUSTWORTHY TO ADVISE IF THE CAR HAD A PROBLEM. I HAS TWO NEAR COLLISIONS DUE TO THE CARE PROBLEMS JUST A FEW WEEKS PRIOR TO TAKING IT IN. I WAS ADVISED THAT IT WAS NOT POSSIBLE TO OBTAIN A PRINT OUT OF THE WHAT THE INSPECTED BECAUSE IT WAS IN THE COMPUTER AND NON-PRINTABLE. I FEEL THE VEHICLE IS UNSAFE TO CAR, NOT KNOWING IF THE ENGINE WILL JUST STOP, AND NOT ABLE TO FIND OUT WHY IT STOP IN THE BEGINNING. THE DEALERSHIP ADVISED I MAY NEED TO WAIT TILL NEST WINTER TO CHECK IT AGAIN. THE FACT IT ALMOST CAUSE AN ACCIDENT WAS NOT IMPORTANT.
Additional Notes:
THE 2017 BUICK ENCORE WOULD BLOW OUT A LARGE AMOUNT OF WHITE SMOKE AND DIE IN COLDER WEATHER ANYTIME YOU STEP OFF THE GAS PEDAL. IT DID RE-START, HOWEVER WOULD DIE SEVERAL TIME IMMEDIATELY UNTIL IT STOP SMOKING. ONCE IT HESITATED AT HIGHWAY SPEED WHEN I LET OFF THE GAS DUE TO TRAFFIC AND ALMOST DIED. THE DEALERSHIP STATED THAT THE CAR COMPUTER SHOWED NO PROBLEMS AND NOTHING COULD BE DONE. THEY ADMITTED IT SHOULD HAVE RECORDED THE PROBLEM I HAD, BUT DID NOT. BUT THE COMPUTER WAS STILL TRUSTWORTHY TO ADVISE IF THE CAR HAD A PROBLEM. I HAS TWO NEAR COLLISIONS DUE TO THE CARE PROBLEMS JUST A FEW WEEKS PRIOR TO TAKING IT IN. I WAS ADVISED THAT IT WAS NOT POSSIBLE TO OBTAIN A PRINT OUT OF THE WHAT THE INSPECTED BECAUSE IT WAS IN THE COMPUTER AND NON-PRINTABLE. I FEEL THE VEHICLE IS UNSAFE TO CAR, NOT KNOWING IF THE ENGINE WILL JUST STOP, AND NOT ABLE TO FIND OUT WHY IT STOP IN THE BEGINNING. THE DEALERSHIP ADVISED I MAY NEED TO WAIT TILL NEST WINTER TO CHECK IT AGAIN. THE FACT IT ALMOST CAUSE AN ACCIDENT WAS NOT IMPORTANT.
Mfg Campaign: 11186644
Recall Date: Mar 13, 2019
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE 2017 BUICK ENCORE WOULD BLOW OUT A LARGE AMOUNT OF WHITE SMOKE AND DIE IN COLDER WEATHER ANYTIME YOU STEP OFF THE GAS PEDAL. IT DID RE-START, HOWEVER WOULD DIE SEVERAL TIME IMMEDIATELY UNTIL IT STOP SMOKING. ONCE IT HESITATED AT HIGHWAY SPEED WHEN I LET OFF THE GAS DUE TO TRAFFIC AND ALMOST DIED. THE DEALERSHIP STATED THAT THE CAR COMPUTER SHOWED NO PROBLEMS AND NOTHING COULD BE DONE. THEY ADMITTED IT SHOULD HAVE RECORDED THE PROBLEM I HAD, BUT DID NOT. BUT THE COMPUTER WAS STILL TRUSTWORTHY TO ADVISE IF THE CAR HAD A PROBLEM. I HAS TWO NEAR COLLISIONS DUE TO THE CARE PROBLEMS JUST A FEW WEEKS PRIOR TO TAKING IT IN. I WAS ADVISED THAT IT WAS NOT POSSIBLE TO OBTAIN A PRINT OUT OF THE WHAT THE INSPECTED BECAUSE IT WAS IN THE COMPUTER AND NON-PRINTABLE. I FEEL THE VEHICLE IS UNSAFE TO CAR, NOT KNOWING IF THE ENGINE WILL JUST STOP, AND NOT ABLE TO FIND OUT WHY IT STOP IN THE BEGINNING. THE DEALERSHIP ADVISED I MAY NEED TO WAIT TILL NEST WINTER TO CHECK IT AGAIN. THE FACT IT ALMOST CAUSE AN ACCIDENT WAS NOT IMPORTANT.
Corrective Action:
THE 2017 BUICK ENCORE WOULD BLOW OUT A LARGE AMOUNT OF WHITE SMOKE AND DIE IN COLDER WEATHER ANYTIME YOU STEP OFF THE GAS PEDAL. IT DID RE-START, HOWEVER WOULD DIE SEVERAL TIME IMMEDIATELY UNTIL IT STOP SMOKING. ONCE IT HESITATED AT HIGHWAY SPEED WHEN I LET OFF THE GAS DUE TO TRAFFIC AND ALMOST DIED. THE DEALERSHIP STATED THAT THE CAR COMPUTER SHOWED NO PROBLEMS AND NOTHING COULD BE DONE. THEY ADMITTED IT SHOULD HAVE RECORDED THE PROBLEM I HAD, BUT DID NOT. BUT THE COMPUTER WAS STILL TRUSTWORTHY TO ADVISE IF THE CAR HAD A PROBLEM. I HAS TWO NEAR COLLISIONS DUE TO THE CARE PROBLEMS JUST A FEW WEEKS PRIOR TO TAKING IT IN. I WAS ADVISED THAT IT WAS NOT POSSIBLE TO OBTAIN A PRINT OUT OF THE WHAT THE INSPECTED BECAUSE IT WAS IN THE COMPUTER AND NON-PRINTABLE. I FEEL THE VEHICLE IS UNSAFE TO CAR, NOT KNOWING IF THE ENGINE WILL JUST STOP, AND NOT ABLE TO FIND OUT WHY IT STOP IN THE BEGINNING. THE DEALERSHIP ADVISED I MAY NEED TO WAIT TILL NEST WINTER TO CHECK IT AGAIN. THE FACT IT ALMOST CAUSE AN ACCIDENT WAS NOT IMPORTANT.
Additional Notes:
THE 2017 BUICK ENCORE WOULD BLOW OUT A LARGE AMOUNT OF WHITE SMOKE AND DIE IN COLDER WEATHER ANYTIME YOU STEP OFF THE GAS PEDAL. IT DID RE-START, HOWEVER WOULD DIE SEVERAL TIME IMMEDIATELY UNTIL IT STOP SMOKING. ONCE IT HESITATED AT HIGHWAY SPEED WHEN I LET OFF THE GAS DUE TO TRAFFIC AND ALMOST DIED. THE DEALERSHIP STATED THAT THE CAR COMPUTER SHOWED NO PROBLEMS AND NOTHING COULD BE DONE. THEY ADMITTED IT SHOULD HAVE RECORDED THE PROBLEM I HAD, BUT DID NOT. BUT THE COMPUTER WAS STILL TRUSTWORTHY TO ADVISE IF THE CAR HAD A PROBLEM. I HAS TWO NEAR COLLISIONS DUE TO THE CARE PROBLEMS JUST A FEW WEEKS PRIOR TO TAKING IT IN. I WAS ADVISED THAT IT WAS NOT POSSIBLE TO OBTAIN A PRINT OUT OF THE WHAT THE INSPECTED BECAUSE IT WAS IN THE COMPUTER AND NON-PRINTABLE. I FEEL THE VEHICLE IS UNSAFE TO CAR, NOT KNOWING IF THE ENGINE WILL JUST STOP, AND NOT ABLE TO FIND OUT WHY IT STOP IN THE BEGINNING. THE DEALERSHIP ADVISED I MAY NEED TO WAIT TILL NEST WINTER TO CHECK IT AGAIN. THE FACT IT ALMOST CAUSE AN ACCIDENT WAS NOT IMPORTANT.
Mfg Campaign: 11186644
Recall Date: Mar 13, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
REAR SEATBELT WOULD NOT RETRACT. ALL INSTRUMENTS STOPPED WORKING MOMENTARILY WHILE DRIVING.
Corrective Action:
REAR SEATBELT WOULD NOT RETRACT. ALL INSTRUMENTS STOPPED WORKING MOMENTARILY WHILE DRIVING.
Additional Notes:
REAR SEATBELT WOULD NOT RETRACT. ALL INSTRUMENTS STOPPED WORKING MOMENTARILY WHILE DRIVING.
Mfg Campaign: 11184418
Recall Date: Mar 5, 2019
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
REAR SEATBELT WOULD NOT RETRACT. ALL INSTRUMENTS STOPPED WORKING MOMENTARILY WHILE DRIVING.
Corrective Action:
REAR SEATBELT WOULD NOT RETRACT. ALL INSTRUMENTS STOPPED WORKING MOMENTARILY WHILE DRIVING.
Additional Notes:
REAR SEATBELT WOULD NOT RETRACT. ALL INSTRUMENTS STOPPED WORKING MOMENTARILY WHILE DRIVING.
Mfg Campaign: 11184418
Recall Date: Mar 5, 2019
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
DON'T EXCEL UNSAFE BELTS NEED TO BE INSPECTED.
Corrective Action:
DON'T EXCEL UNSAFE BELTS NEED TO BE INSPECTED.
Additional Notes:
DON'T EXCEL UNSAFE BELTS NEED TO BE INSPECTED.
Mfg Campaign: 11130972
Recall Date: Sep 24, 2018
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DON'T EXCEL UNSAFE BELTS NEED TO BE INSPECTED.
Corrective Action:
DON'T EXCEL UNSAFE BELTS NEED TO BE INSPECTED.
Additional Notes:
DON'T EXCEL UNSAFE BELTS NEED TO BE INSPECTED.
Mfg Campaign: 11130972
Recall Date: Sep 24, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DON'T EXCEL UNSAFE BELTS NEED TO BE INSPECTED.
Corrective Action:
DON'T EXCEL UNSAFE BELTS NEED TO BE INSPECTED.
Additional Notes:
DON'T EXCEL UNSAFE BELTS NEED TO BE INSPECTED.
Mfg Campaign: 11130972
Recall Date: Sep 24, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
5 MONTH AFTER I HAD BOUGHT THE CAR I WAS GOING 35 MPH DOWN A REGULAR STREET WHEN THE CAR STOP THEN WHEN I WANT TO MOVE AGAIN THE ACCELERATOR BUT THEN THE CAR CAME TO A COMPLETE STOP WHERE THE ENGINE HAD SMOKE COMING OUT OF IT. THE DEALER SAID THAT THERE WAS A BIG HOLE IN THE ENGINE. AFTER THEY REPAIR IT NO MORE THAN TWO WEEKS LATER I WAS GOING DOWN A ROAD WHERE THE CAR JUST TURNED OFF AND IT DID NOT EVEN LET ME MOVE OUT OF THE ROAD WAY. AND NOW 3 WEEKS AGO I WAS GOING DOWN A STREET GOING 45 MPH WHEN THE PERSON IN FRONT OF ME STOPPED ALL OF A SUDDEN AND I HIT MY BRAKE SO HARD BUT THEY HAD NOT RESPONDED WHICH LED ME TO CRASH IN FRONT OF THE PERSON IN FRONT OF ME. LUCKILY NEITHER OF US WERE INJURED BUT NOW FOR SURE I KNOW I DO NOT FEEL SAFE DRIVING ANY OF GENERAL MOTORS CARS WHETHER IS BE BUICK OR GMC.
Corrective Action:
5 MONTH AFTER I HAD BOUGHT THE CAR I WAS GOING 35 MPH DOWN A REGULAR STREET WHEN THE CAR STOP THEN WHEN I WANT TO MOVE AGAIN THE ACCELERATOR BUT THEN THE CAR CAME TO A COMPLETE STOP WHERE THE ENGINE HAD SMOKE COMING OUT OF IT. THE DEALER SAID THAT THERE WAS A BIG HOLE IN THE ENGINE. AFTER THEY REPAIR IT NO MORE THAN TWO WEEKS LATER I WAS GOING DOWN A ROAD WHERE THE CAR JUST TURNED OFF AND IT DID NOT EVEN LET ME MOVE OUT OF THE ROAD WAY. AND NOW 3 WEEKS AGO I WAS GOING DOWN A STREET GOING 45 MPH WHEN THE PERSON IN FRONT OF ME STOPPED ALL OF A SUDDEN AND I HIT MY BRAKE SO HARD BUT THEY HAD NOT RESPONDED WHICH LED ME TO CRASH IN FRONT OF THE PERSON IN FRONT OF ME. LUCKILY NEITHER OF US WERE INJURED BUT NOW FOR SURE I KNOW I DO NOT FEEL SAFE DRIVING ANY OF GENERAL MOTORS CARS WHETHER IS BE BUICK OR GMC.
Additional Notes:
5 MONTH AFTER I HAD BOUGHT THE CAR I WAS GOING 35 MPH DOWN A REGULAR STREET WHEN THE CAR STOP THEN WHEN I WANT TO MOVE AGAIN THE ACCELERATOR BUT THEN THE CAR CAME TO A COMPLETE STOP WHERE THE ENGINE HAD SMOKE COMING OUT OF IT. THE DEALER SAID THAT THERE WAS A BIG HOLE IN THE ENGINE. AFTER THEY REPAIR IT NO MORE THAN TWO WEEKS LATER I WAS GOING DOWN A ROAD WHERE THE CAR JUST TURNED OFF AND IT DID NOT EVEN LET ME MOVE OUT OF THE ROAD WAY. AND NOW 3 WEEKS AGO I WAS GOING DOWN A STREET GOING 45 MPH WHEN THE PERSON IN FRONT OF ME STOPPED ALL OF A SUDDEN AND I HIT MY BRAKE SO HARD BUT THEY HAD NOT RESPONDED WHICH LED ME TO CRASH IN FRONT OF THE PERSON IN FRONT OF ME. LUCKILY NEITHER OF US WERE INJURED BUT NOW FOR SURE I KNOW I DO NOT FEEL SAFE DRIVING ANY OF GENERAL MOTORS CARS WHETHER IS BE BUICK OR GMC.
Mfg Campaign: 11129502
Recall Date: Sep 14, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
5 MONTH AFTER I HAD BOUGHT THE CAR I WAS GOING 35 MPH DOWN A REGULAR STREET WHEN THE CAR STOP THEN WHEN I WANT TO MOVE AGAIN THE ACCELERATOR BUT THEN THE CAR CAME TO A COMPLETE STOP WHERE THE ENGINE HAD SMOKE COMING OUT OF IT. THE DEALER SAID THAT THERE WAS A BIG HOLE IN THE ENGINE. AFTER THEY REPAIR IT NO MORE THAN TWO WEEKS LATER I WAS GOING DOWN A ROAD WHERE THE CAR JUST TURNED OFF AND IT DID NOT EVEN LET ME MOVE OUT OF THE ROAD WAY. AND NOW 3 WEEKS AGO I WAS GOING DOWN A STREET GOING 45 MPH WHEN THE PERSON IN FRONT OF ME STOPPED ALL OF A SUDDEN AND I HIT MY BRAKE SO HARD BUT THEY HAD NOT RESPONDED WHICH LED ME TO CRASH IN FRONT OF THE PERSON IN FRONT OF ME. LUCKILY NEITHER OF US WERE INJURED BUT NOW FOR SURE I KNOW I DO NOT FEEL SAFE DRIVING ANY OF GENERAL MOTORS CARS WHETHER IS BE BUICK OR GMC.
Corrective Action:
5 MONTH AFTER I HAD BOUGHT THE CAR I WAS GOING 35 MPH DOWN A REGULAR STREET WHEN THE CAR STOP THEN WHEN I WANT TO MOVE AGAIN THE ACCELERATOR BUT THEN THE CAR CAME TO A COMPLETE STOP WHERE THE ENGINE HAD SMOKE COMING OUT OF IT. THE DEALER SAID THAT THERE WAS A BIG HOLE IN THE ENGINE. AFTER THEY REPAIR IT NO MORE THAN TWO WEEKS LATER I WAS GOING DOWN A ROAD WHERE THE CAR JUST TURNED OFF AND IT DID NOT EVEN LET ME MOVE OUT OF THE ROAD WAY. AND NOW 3 WEEKS AGO I WAS GOING DOWN A STREET GOING 45 MPH WHEN THE PERSON IN FRONT OF ME STOPPED ALL OF A SUDDEN AND I HIT MY BRAKE SO HARD BUT THEY HAD NOT RESPONDED WHICH LED ME TO CRASH IN FRONT OF THE PERSON IN FRONT OF ME. LUCKILY NEITHER OF US WERE INJURED BUT NOW FOR SURE I KNOW I DO NOT FEEL SAFE DRIVING ANY OF GENERAL MOTORS CARS WHETHER IS BE BUICK OR GMC.
Additional Notes:
5 MONTH AFTER I HAD BOUGHT THE CAR I WAS GOING 35 MPH DOWN A REGULAR STREET WHEN THE CAR STOP THEN WHEN I WANT TO MOVE AGAIN THE ACCELERATOR BUT THEN THE CAR CAME TO A COMPLETE STOP WHERE THE ENGINE HAD SMOKE COMING OUT OF IT. THE DEALER SAID THAT THERE WAS A BIG HOLE IN THE ENGINE. AFTER THEY REPAIR IT NO MORE THAN TWO WEEKS LATER I WAS GOING DOWN A ROAD WHERE THE CAR JUST TURNED OFF AND IT DID NOT EVEN LET ME MOVE OUT OF THE ROAD WAY. AND NOW 3 WEEKS AGO I WAS GOING DOWN A STREET GOING 45 MPH WHEN THE PERSON IN FRONT OF ME STOPPED ALL OF A SUDDEN AND I HIT MY BRAKE SO HARD BUT THEY HAD NOT RESPONDED WHICH LED ME TO CRASH IN FRONT OF THE PERSON IN FRONT OF ME. LUCKILY NEITHER OF US WERE INJURED BUT NOW FOR SURE I KNOW I DO NOT FEEL SAFE DRIVING ANY OF GENERAL MOTORS CARS WHETHER IS BE BUICK OR GMC.
Mfg Campaign: 11129502
Recall Date: Sep 14, 2018
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
5 MONTH AFTER I HAD BOUGHT THE CAR I WAS GOING 35 MPH DOWN A REGULAR STREET WHEN THE CAR STOP THEN WHEN I WANT TO MOVE AGAIN THE ACCELERATOR BUT THEN THE CAR CAME TO A COMPLETE STOP WHERE THE ENGINE HAD SMOKE COMING OUT OF IT. THE DEALER SAID THAT THERE WAS A BIG HOLE IN THE ENGINE. AFTER THEY REPAIR IT NO MORE THAN TWO WEEKS LATER I WAS GOING DOWN A ROAD WHERE THE CAR JUST TURNED OFF AND IT DID NOT EVEN LET ME MOVE OUT OF THE ROAD WAY. AND NOW 3 WEEKS AGO I WAS GOING DOWN A STREET GOING 45 MPH WHEN THE PERSON IN FRONT OF ME STOPPED ALL OF A SUDDEN AND I HIT MY BRAKE SO HARD BUT THEY HAD NOT RESPONDED WHICH LED ME TO CRASH IN FRONT OF THE PERSON IN FRONT OF ME. LUCKILY NEITHER OF US WERE INJURED BUT NOW FOR SURE I KNOW I DO NOT FEEL SAFE DRIVING ANY OF GENERAL MOTORS CARS WHETHER IS BE BUICK OR GMC.
Corrective Action:
5 MONTH AFTER I HAD BOUGHT THE CAR I WAS GOING 35 MPH DOWN A REGULAR STREET WHEN THE CAR STOP THEN WHEN I WANT TO MOVE AGAIN THE ACCELERATOR BUT THEN THE CAR CAME TO A COMPLETE STOP WHERE THE ENGINE HAD SMOKE COMING OUT OF IT. THE DEALER SAID THAT THERE WAS A BIG HOLE IN THE ENGINE. AFTER THEY REPAIR IT NO MORE THAN TWO WEEKS LATER I WAS GOING DOWN A ROAD WHERE THE CAR JUST TURNED OFF AND IT DID NOT EVEN LET ME MOVE OUT OF THE ROAD WAY. AND NOW 3 WEEKS AGO I WAS GOING DOWN A STREET GOING 45 MPH WHEN THE PERSON IN FRONT OF ME STOPPED ALL OF A SUDDEN AND I HIT MY BRAKE SO HARD BUT THEY HAD NOT RESPONDED WHICH LED ME TO CRASH IN FRONT OF THE PERSON IN FRONT OF ME. LUCKILY NEITHER OF US WERE INJURED BUT NOW FOR SURE I KNOW I DO NOT FEEL SAFE DRIVING ANY OF GENERAL MOTORS CARS WHETHER IS BE BUICK OR GMC.
Additional Notes:
5 MONTH AFTER I HAD BOUGHT THE CAR I WAS GOING 35 MPH DOWN A REGULAR STREET WHEN THE CAR STOP THEN WHEN I WANT TO MOVE AGAIN THE ACCELERATOR BUT THEN THE CAR CAME TO A COMPLETE STOP WHERE THE ENGINE HAD SMOKE COMING OUT OF IT. THE DEALER SAID THAT THERE WAS A BIG HOLE IN THE ENGINE. AFTER THEY REPAIR IT NO MORE THAN TWO WEEKS LATER I WAS GOING DOWN A ROAD WHERE THE CAR JUST TURNED OFF AND IT DID NOT EVEN LET ME MOVE OUT OF THE ROAD WAY. AND NOW 3 WEEKS AGO I WAS GOING DOWN A STREET GOING 45 MPH WHEN THE PERSON IN FRONT OF ME STOPPED ALL OF A SUDDEN AND I HIT MY BRAKE SO HARD BUT THEY HAD NOT RESPONDED WHICH LED ME TO CRASH IN FRONT OF THE PERSON IN FRONT OF ME. LUCKILY NEITHER OF US WERE INJURED BUT NOW FOR SURE I KNOW I DO NOT FEEL SAFE DRIVING ANY OF GENERAL MOTORS CARS WHETHER IS BE BUICK OR GMC.
Mfg Campaign: 11129502
Recall Date: Sep 14, 2018
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THIS VEHICLE HAS A KEYLESS IGNITION SYSTEM. TWICE MY WIFE ACCIDENTALLY TURNED OFF THE VEHICLE, ONCE AT A STOP, THE OTHER TIME ON A FREEWAY AT 70 MPH. SHE WAS UNAWARE THE VEHICLE COULD BE STARTED IN NEUTRAL THINKING SHE NEEDED TO BE IN PARK. THE VEHICLE CONTINUED COASTING ALLOWING HER TO MOVE TO THE SIDE OF THE FREEWAY. THERE SHE WAS ABLE TO PUT THE VEHICLE IN PARK, PRESS ON THE BRAKE AND RESTART THE CAR. SHE DID NOT REALIZE THE VEHICLE ENGINE WAS OFF UNTIL SHE.PRESSED ON THE GAS TO MAINTAIN SPEED. SHE PANICKED AND TURNED TO ME AS AN ENGINEER WITH 40 YEARS IN THE AUTOMOTIVE INDUSTRY. I KEPT HER CALM AND INSTRUCTED HER WHAT TO DO. ONLY WHEN WE WERE ON THE SIDE OF THE ROAD DID WE DETERMINE SHE HAD ACCIDENTALLY TURNED OFF THE ENGINE WHEN TUNING THE RADIO. WITH NO WARNING OR INDICATION THE ENGINE WAS OFF THE RESULTS COULD HAVE BEEN CATASTROPHIC. HER COLLEAGUE AT WORK ALSO DID THIS IN HIS LEXUS. THE PROXIMITY OF THE START\STOP BUTTON TO OTHER SIMILAR CONTROLS APPEARS TO BE A FACTOR IN THESE INCIDENTS. NO WARNING FROM THE VEHICLE NOT NOTICE FROM THE MANUFACTURER OF THE SALES DEALERSHIP OF THIS POSSIBILITY AND WHAT TO DO DOES NOT PREPARE THE DRIVER FOR WHEN THIS OCCU.
Corrective Action:
THIS VEHICLE HAS A KEYLESS IGNITION SYSTEM. TWICE MY WIFE ACCIDENTALLY TURNED OFF THE VEHICLE, ONCE AT A STOP, THE OTHER TIME ON A FREEWAY AT 70 MPH. SHE WAS UNAWARE THE VEHICLE COULD BE STARTED IN NEUTRAL THINKING SHE NEEDED TO BE IN PARK. THE VEHICLE CONTINUED COASTING ALLOWING HER TO MOVE TO THE SIDE OF THE FREEWAY. THERE SHE WAS ABLE TO PUT THE VEHICLE IN PARK, PRESS ON THE BRAKE AND RESTART THE CAR. SHE DID NOT REALIZE THE VEHICLE ENGINE WAS OFF UNTIL SHE.PRESSED ON THE GAS TO MAINTAIN SPEED. SHE PANICKED AND TURNED TO ME AS AN ENGINEER WITH 40 YEARS IN THE AUTOMOTIVE INDUSTRY. I KEPT HER CALM AND INSTRUCTED HER WHAT TO DO. ONLY WHEN WE WERE ON THE SIDE OF THE ROAD DID WE DETERMINE SHE HAD ACCIDENTALLY TURNED OFF THE ENGINE WHEN TUNING THE RADIO. WITH NO WARNING OR INDICATION THE ENGINE WAS OFF THE RESULTS COULD HAVE BEEN CATASTROPHIC. HER COLLEAGUE AT WORK ALSO DID THIS IN HIS LEXUS. THE PROXIMITY OF THE START\STOP BUTTON TO OTHER SIMILAR CONTROLS APPEARS TO BE A FACTOR IN THESE INCIDENTS. NO WARNING FROM THE VEHICLE NOT NOTICE FROM THE MANUFACTURER OF THE SALES DEALERSHIP OF THIS POSSIBILITY AND WHAT TO DO DOES NOT PREPARE THE DRIVER FOR WHEN THIS OCCU.
Additional Notes:
THIS VEHICLE HAS A KEYLESS IGNITION SYSTEM. TWICE MY WIFE ACCIDENTALLY TURNED OFF THE VEHICLE, ONCE AT A STOP, THE OTHER TIME ON A FREEWAY AT 70 MPH. SHE WAS UNAWARE THE VEHICLE COULD BE STARTED IN NEUTRAL THINKING SHE NEEDED TO BE IN PARK. THE VEHICLE CONTINUED COASTING ALLOWING HER TO MOVE TO THE SIDE OF THE FREEWAY. THERE SHE WAS ABLE TO PUT THE VEHICLE IN PARK, PRESS ON THE BRAKE AND RESTART THE CAR. SHE DID NOT REALIZE THE VEHICLE ENGINE WAS OFF UNTIL SHE.PRESSED ON THE GAS TO MAINTAIN SPEED. SHE PANICKED AND TURNED TO ME AS AN ENGINEER WITH 40 YEARS IN THE AUTOMOTIVE INDUSTRY. I KEPT HER CALM AND INSTRUCTED HER WHAT TO DO. ONLY WHEN WE WERE ON THE SIDE OF THE ROAD DID WE DETERMINE SHE HAD ACCIDENTALLY TURNED OFF THE ENGINE WHEN TUNING THE RADIO. WITH NO WARNING OR INDICATION THE ENGINE WAS OFF THE RESULTS COULD HAVE BEEN CATASTROPHIC. HER COLLEAGUE AT WORK ALSO DID THIS IN HIS LEXUS. THE PROXIMITY OF THE START\STOP BUTTON TO OTHER SIMILAR CONTROLS APPEARS TO BE A FACTOR IN THESE INCIDENTS. NO WARNING FROM THE VEHICLE NOT NOTICE FROM THE MANUFACTURER OF THE SALES DEALERSHIP OF THIS POSSIBILITY AND WHAT TO DO DOES NOT PREPARE THE DRIVER FOR WHEN THIS OCCU.
Mfg Campaign: 11129615
Recall Date: Sep 14, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS VEHICLE HAS A KEYLESS IGNITION SYSTEM. TWICE MY WIFE ACCIDENTALLY TURNED OFF THE VEHICLE, ONCE AT A STOP, THE OTHER TIME ON A FREEWAY AT 70 MPH. SHE WAS UNAWARE THE VEHICLE COULD BE STARTED IN NEUTRAL THINKING SHE NEEDED TO BE IN PARK. THE VEHICLE CONTINUED COASTING ALLOWING HER TO MOVE TO THE SIDE OF THE FREEWAY. THERE SHE WAS ABLE TO PUT THE VEHICLE IN PARK, PRESS ON THE BRAKE AND RESTART THE CAR. SHE DID NOT REALIZE THE VEHICLE ENGINE WAS OFF UNTIL SHE.PRESSED ON THE GAS TO MAINTAIN SPEED. SHE PANICKED AND TURNED TO ME AS AN ENGINEER WITH 40 YEARS IN THE AUTOMOTIVE INDUSTRY. I KEPT HER CALM AND INSTRUCTED HER WHAT TO DO. ONLY WHEN WE WERE ON THE SIDE OF THE ROAD DID WE DETERMINE SHE HAD ACCIDENTALLY TURNED OFF THE ENGINE WHEN TUNING THE RADIO. WITH NO WARNING OR INDICATION THE ENGINE WAS OFF THE RESULTS COULD HAVE BEEN CATASTROPHIC. HER COLLEAGUE AT WORK ALSO DID THIS IN HIS LEXUS. THE PROXIMITY OF THE START\STOP BUTTON TO OTHER SIMILAR CONTROLS APPEARS TO BE A FACTOR IN THESE INCIDENTS. NO WARNING FROM THE VEHICLE NOT NOTICE FROM THE MANUFACTURER OF THE SALES DEALERSHIP OF THIS POSSIBILITY AND WHAT TO DO DOES NOT PREPARE THE DRIVER FOR WHEN THIS OCCU.
Corrective Action:
THIS VEHICLE HAS A KEYLESS IGNITION SYSTEM. TWICE MY WIFE ACCIDENTALLY TURNED OFF THE VEHICLE, ONCE AT A STOP, THE OTHER TIME ON A FREEWAY AT 70 MPH. SHE WAS UNAWARE THE VEHICLE COULD BE STARTED IN NEUTRAL THINKING SHE NEEDED TO BE IN PARK. THE VEHICLE CONTINUED COASTING ALLOWING HER TO MOVE TO THE SIDE OF THE FREEWAY. THERE SHE WAS ABLE TO PUT THE VEHICLE IN PARK, PRESS ON THE BRAKE AND RESTART THE CAR. SHE DID NOT REALIZE THE VEHICLE ENGINE WAS OFF UNTIL SHE.PRESSED ON THE GAS TO MAINTAIN SPEED. SHE PANICKED AND TURNED TO ME AS AN ENGINEER WITH 40 YEARS IN THE AUTOMOTIVE INDUSTRY. I KEPT HER CALM AND INSTRUCTED HER WHAT TO DO. ONLY WHEN WE WERE ON THE SIDE OF THE ROAD DID WE DETERMINE SHE HAD ACCIDENTALLY TURNED OFF THE ENGINE WHEN TUNING THE RADIO. WITH NO WARNING OR INDICATION THE ENGINE WAS OFF THE RESULTS COULD HAVE BEEN CATASTROPHIC. HER COLLEAGUE AT WORK ALSO DID THIS IN HIS LEXUS. THE PROXIMITY OF THE START\STOP BUTTON TO OTHER SIMILAR CONTROLS APPEARS TO BE A FACTOR IN THESE INCIDENTS. NO WARNING FROM THE VEHICLE NOT NOTICE FROM THE MANUFACTURER OF THE SALES DEALERSHIP OF THIS POSSIBILITY AND WHAT TO DO DOES NOT PREPARE THE DRIVER FOR WHEN THIS OCCU.
Additional Notes:
THIS VEHICLE HAS A KEYLESS IGNITION SYSTEM. TWICE MY WIFE ACCIDENTALLY TURNED OFF THE VEHICLE, ONCE AT A STOP, THE OTHER TIME ON A FREEWAY AT 70 MPH. SHE WAS UNAWARE THE VEHICLE COULD BE STARTED IN NEUTRAL THINKING SHE NEEDED TO BE IN PARK. THE VEHICLE CONTINUED COASTING ALLOWING HER TO MOVE TO THE SIDE OF THE FREEWAY. THERE SHE WAS ABLE TO PUT THE VEHICLE IN PARK, PRESS ON THE BRAKE AND RESTART THE CAR. SHE DID NOT REALIZE THE VEHICLE ENGINE WAS OFF UNTIL SHE.PRESSED ON THE GAS TO MAINTAIN SPEED. SHE PANICKED AND TURNED TO ME AS AN ENGINEER WITH 40 YEARS IN THE AUTOMOTIVE INDUSTRY. I KEPT HER CALM AND INSTRUCTED HER WHAT TO DO. ONLY WHEN WE WERE ON THE SIDE OF THE ROAD DID WE DETERMINE SHE HAD ACCIDENTALLY TURNED OFF THE ENGINE WHEN TUNING THE RADIO. WITH NO WARNING OR INDICATION THE ENGINE WAS OFF THE RESULTS COULD HAVE BEEN CATASTROPHIC. HER COLLEAGUE AT WORK ALSO DID THIS IN HIS LEXUS. THE PROXIMITY OF THE START\STOP BUTTON TO OTHER SIMILAR CONTROLS APPEARS TO BE A FACTOR IN THESE INCIDENTS. NO WARNING FROM THE VEHICLE NOT NOTICE FROM THE MANUFACTURER OF THE SALES DEALERSHIP OF THIS POSSIBILITY AND WHAT TO DO DOES NOT PREPARE THE DRIVER FOR WHEN THIS OCCU.
Mfg Campaign: 11129615
Recall Date: Sep 14, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THIS VEHICLE HAS A KEYLESS IGNITION SYSTEM. TWICE MY WIFE ACCIDENTALLY TURNED OFF THE VEHICLE, ONCE AT A STOP, THE OTHER TIME ON A FREEWAY AT 70 MPH. SHE WAS UNAWARE THE VEHICLE COULD BE STARTED IN NEUTRAL THINKING SHE NEEDED TO BE IN PARK. THE VEHICLE CONTINUED COASTING ALLOWING HER TO MOVE TO THE SIDE OF THE FREEWAY. THERE SHE WAS ABLE TO PUT THE VEHICLE IN PARK, PRESS ON THE BRAKE AND RESTART THE CAR. SHE DID NOT REALIZE THE VEHICLE ENGINE WAS OFF UNTIL SHE.PRESSED ON THE GAS TO MAINTAIN SPEED. SHE PANICKED AND TURNED TO ME AS AN ENGINEER WITH 40 YEARS IN THE AUTOMOTIVE INDUSTRY. I KEPT HER CALM AND INSTRUCTED HER WHAT TO DO. ONLY WHEN WE WERE ON THE SIDE OF THE ROAD DID WE DETERMINE SHE HAD ACCIDENTALLY TURNED OFF THE ENGINE WHEN TUNING THE RADIO. WITH NO WARNING OR INDICATION THE ENGINE WAS OFF THE RESULTS COULD HAVE BEEN CATASTROPHIC. HER COLLEAGUE AT WORK ALSO DID THIS IN HIS LEXUS. THE PROXIMITY OF THE START\STOP BUTTON TO OTHER SIMILAR CONTROLS APPEARS TO BE A FACTOR IN THESE INCIDENTS. NO WARNING FROM THE VEHICLE NOT NOTICE FROM THE MANUFACTURER OF THE SALES DEALERSHIP OF THIS POSSIBILITY AND WHAT TO DO DOES NOT PREPARE THE DRIVER FOR WHEN THIS OCCU.
Corrective Action:
THIS VEHICLE HAS A KEYLESS IGNITION SYSTEM. TWICE MY WIFE ACCIDENTALLY TURNED OFF THE VEHICLE, ONCE AT A STOP, THE OTHER TIME ON A FREEWAY AT 70 MPH. SHE WAS UNAWARE THE VEHICLE COULD BE STARTED IN NEUTRAL THINKING SHE NEEDED TO BE IN PARK. THE VEHICLE CONTINUED COASTING ALLOWING HER TO MOVE TO THE SIDE OF THE FREEWAY. THERE SHE WAS ABLE TO PUT THE VEHICLE IN PARK, PRESS ON THE BRAKE AND RESTART THE CAR. SHE DID NOT REALIZE THE VEHICLE ENGINE WAS OFF UNTIL SHE.PRESSED ON THE GAS TO MAINTAIN SPEED. SHE PANICKED AND TURNED TO ME AS AN ENGINEER WITH 40 YEARS IN THE AUTOMOTIVE INDUSTRY. I KEPT HER CALM AND INSTRUCTED HER WHAT TO DO. ONLY WHEN WE WERE ON THE SIDE OF THE ROAD DID WE DETERMINE SHE HAD ACCIDENTALLY TURNED OFF THE ENGINE WHEN TUNING THE RADIO. WITH NO WARNING OR INDICATION THE ENGINE WAS OFF THE RESULTS COULD HAVE BEEN CATASTROPHIC. HER COLLEAGUE AT WORK ALSO DID THIS IN HIS LEXUS. THE PROXIMITY OF THE START\STOP BUTTON TO OTHER SIMILAR CONTROLS APPEARS TO BE A FACTOR IN THESE INCIDENTS. NO WARNING FROM THE VEHICLE NOT NOTICE FROM THE MANUFACTURER OF THE SALES DEALERSHIP OF THIS POSSIBILITY AND WHAT TO DO DOES NOT PREPARE THE DRIVER FOR WHEN THIS OCCU.
Additional Notes:
THIS VEHICLE HAS A KEYLESS IGNITION SYSTEM. TWICE MY WIFE ACCIDENTALLY TURNED OFF THE VEHICLE, ONCE AT A STOP, THE OTHER TIME ON A FREEWAY AT 70 MPH. SHE WAS UNAWARE THE VEHICLE COULD BE STARTED IN NEUTRAL THINKING SHE NEEDED TO BE IN PARK. THE VEHICLE CONTINUED COASTING ALLOWING HER TO MOVE TO THE SIDE OF THE FREEWAY. THERE SHE WAS ABLE TO PUT THE VEHICLE IN PARK, PRESS ON THE BRAKE AND RESTART THE CAR. SHE DID NOT REALIZE THE VEHICLE ENGINE WAS OFF UNTIL SHE.PRESSED ON THE GAS TO MAINTAIN SPEED. SHE PANICKED AND TURNED TO ME AS AN ENGINEER WITH 40 YEARS IN THE AUTOMOTIVE INDUSTRY. I KEPT HER CALM AND INSTRUCTED HER WHAT TO DO. ONLY WHEN WE WERE ON THE SIDE OF THE ROAD DID WE DETERMINE SHE HAD ACCIDENTALLY TURNED OFF THE ENGINE WHEN TUNING THE RADIO. WITH NO WARNING OR INDICATION THE ENGINE WAS OFF THE RESULTS COULD HAVE BEEN CATASTROPHIC. HER COLLEAGUE AT WORK ALSO DID THIS IN HIS LEXUS. THE PROXIMITY OF THE START\STOP BUTTON TO OTHER SIMILAR CONTROLS APPEARS TO BE A FACTOR IN THESE INCIDENTS. NO WARNING FROM THE VEHICLE NOT NOTICE FROM THE MANUFACTURER OF THE SALES DEALERSHIP OF THIS POSSIBILITY AND WHAT TO DO DOES NOT PREPARE THE DRIVER FOR WHEN THIS OCCU.
Mfg Campaign: 11129615
Recall Date: Sep 14, 2018
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