Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: A232424320
Recall Date: Nov 6, 2023
Consumer Complaints
53 ComplaintsGeneral Motors, Llc
Defect Description:
VISIBILITY:WINDSHIELD WIPER/WASHER
Potential Consequences:
The windshield wiper blades- especially the drivers side wiper blade- on my 2024 Buick Envista are made of subpar material, and they leave streaks on the windshield in the field of view of the driver, making for hazardous driving conditions in snowy and rainy conditions. I attempted to get wiper blade replacements from my dealer during the 2nd week of January, but the OEM wiper blade replacements are on a very long backorder. In most cases, third-party manufacturers that claim to sell a replacement wiper blade arm compatible with the vehicle feature connectors that are just a small fraction of a different size, so they are prone to coming loose from the wiper arm when driven at high speeds, or the wipers are in use. Dealers have confirmed that there is no third-party manufacturer whose replacement blade perfectly fits the connector on the OEM wiper arm. My dealer has heard of this same wiper blade being an issue on new Envista and Chevy Trax models. There are no warning lights that might appear, but I purchased the vehicle brand new with 37 miles on it, and the wipers have always streaked from day one, even after switching brands of wiper fluid and cleaning the blades.
Corrective Action:
The windshield wiper blades- especially the drivers side wiper blade- on my 2024 Buick Envista are made of subpar material, and they leave streaks on the windshield in the field of view of the driver, making for hazardous driving conditions in snowy and rainy conditions. I attempted to get wiper blade replacements from my dealer during the 2nd week of January, but the OEM wiper blade replacements are on a very long backorder. In most cases, third-party manufacturers that claim to sell a replacement wiper blade arm compatible with the vehicle feature connectors that are just a small fraction of a different size, so they are prone to coming loose from the wiper arm when driven at high speeds, or the wipers are in use. Dealers have confirmed that there is no third-party manufacturer whose replacement blade perfectly fits the connector on the OEM wiper arm. My dealer has heard of this same wiper blade being an issue on new Envista and Chevy Trax models. There are no warning lights that might appear, but I purchased the vehicle brand new with 37 miles on it, and the wipers have always streaked from day one, even after switching brands of wiper fluid and cleaning the blades.
Additional Notes:
The windshield wiper blades- especially the drivers side wiper blade- on my 2024 Buick Envista are made of subpar material, and they leave streaks on the windshield in the field of view of the driver, making for hazardous driving conditions in snowy and rainy conditions. I attempted to get wiper blade replacements from my dealer during the 2nd week of January, but the OEM wiper blade replacements are on a very long backorder. In most cases, third-party manufacturers that claim to sell a replacement wiper blade arm compatible with the vehicle feature connectors that are just a small fraction of a different size, so they are prone to coming loose from the wiper arm when driven at high speeds, or the wipers are in use. Dealers have confirmed that there is no third-party manufacturer whose replacement blade perfectly fits the connector on the OEM wiper arm. My dealer has heard of this same wiper blade being an issue on new Envista and Chevy Trax models. There are no warning lights that might appear, but I purchased the vehicle brand new with 37 miles on it, and the wipers have always streaked from day one, even after switching brands of wiper fluid and cleaning the blades.
Mfg Campaign: 11645726
Recall Date: Mar 1, 2025
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
My 2024 Buick Envista rear backup camera is no longer operational. The camera has failed just after 14 months of new car purchase. The warranty is void due to mileage. There are many safety concerns due to camera failure including car and pedestrian collision. There are many reports of these cameras failing within one year of production of the Envista and should be recalled and repaired at no cost to the owner.
Corrective Action:
My 2024 Buick Envista rear backup camera is no longer operational. The camera has failed just after 14 months of new car purchase. The warranty is void due to mileage. There are many safety concerns due to camera failure including car and pedestrian collision. There are many reports of these cameras failing within one year of production of the Envista and should be recalled and repaired at no cost to the owner.
Additional Notes:
My 2024 Buick Envista rear backup camera is no longer operational. The camera has failed just after 14 months of new car purchase. The warranty is void due to mileage. There are many safety concerns due to camera failure including car and pedestrian collision. There are many reports of these cameras failing within one year of production of the Envista and should be recalled and repaired at no cost to the owner.
Mfg Campaign: 11643567
Recall Date: Feb 18, 2025
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
My 2024 Buick Envista rear backup camera is no longer operational. The camera has failed just after 14 months of new car purchase. The warranty is void due to mileage. There are many safety concerns due to camera failure including car and pedestrian collision. There are many reports of these cameras failing within one year of production of the Envista and should be recalled and repaired at no cost to the owner.
Corrective Action:
My 2024 Buick Envista rear backup camera is no longer operational. The camera has failed just after 14 months of new car purchase. The warranty is void due to mileage. There are many safety concerns due to camera failure including car and pedestrian collision. There are many reports of these cameras failing within one year of production of the Envista and should be recalled and repaired at no cost to the owner.
Additional Notes:
My 2024 Buick Envista rear backup camera is no longer operational. The camera has failed just after 14 months of new car purchase. The warranty is void due to mileage. There are many safety concerns due to camera failure including car and pedestrian collision. There are many reports of these cameras failing within one year of production of the Envista and should be recalled and repaired at no cost to the owner.
Mfg Campaign: 11643567
Recall Date: Feb 18, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On January 15, 2025, my front panel went completely blank (black screen) moments after driving off a parking lot. I pulled over, turned the car off to try to reset it, but didn’t work. Tried this 3-4 different times in different locations. I also had no exterior lights working. My main lights, brake and headlights were not functioning. This was very stressful and luckily it was still daylight, so I returned home immediately. I took a video of this incident for my records. Next day, the panel is working properly.
Corrective Action:
On January 15, 2025, my front panel went completely blank (black screen) moments after driving off a parking lot. I pulled over, turned the car off to try to reset it, but didn’t work. Tried this 3-4 different times in different locations. I also had no exterior lights working. My main lights, brake and headlights were not functioning. This was very stressful and luckily it was still daylight, so I returned home immediately. I took a video of this incident for my records. Next day, the panel is working properly.
Additional Notes:
On January 15, 2025, my front panel went completely blank (black screen) moments after driving off a parking lot. I pulled over, turned the car off to try to reset it, but didn’t work. Tried this 3-4 different times in different locations. I also had no exterior lights working. My main lights, brake and headlights were not functioning. This was very stressful and luckily it was still daylight, so I returned home immediately. I took a video of this incident for my records. Next day, the panel is working properly.
Mfg Campaign: 11636281
Recall Date: Jan 16, 2025
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
On January 15, 2025, my front panel went completely blank (black screen) moments after driving off a parking lot. I pulled over, turned the car off to try to reset it, but didn’t work. Tried this 3-4 different times in different locations. I also had no exterior lights working. My main lights, brake and headlights were not functioning. This was very stressful and luckily it was still daylight, so I returned home immediately. I took a video of this incident for my records. Next day, the panel is working properly.
Corrective Action:
On January 15, 2025, my front panel went completely blank (black screen) moments after driving off a parking lot. I pulled over, turned the car off to try to reset it, but didn’t work. Tried this 3-4 different times in different locations. I also had no exterior lights working. My main lights, brake and headlights were not functioning. This was very stressful and luckily it was still daylight, so I returned home immediately. I took a video of this incident for my records. Next day, the panel is working properly.
Additional Notes:
On January 15, 2025, my front panel went completely blank (black screen) moments after driving off a parking lot. I pulled over, turned the car off to try to reset it, but didn’t work. Tried this 3-4 different times in different locations. I also had no exterior lights working. My main lights, brake and headlights were not functioning. This was very stressful and luckily it was still daylight, so I returned home immediately. I took a video of this incident for my records. Next day, the panel is working properly.
Mfg Campaign: 11636281
Recall Date: Jan 16, 2025
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On January 15, 2025, my front panel went completely blank (black screen) moments after driving off a parking lot. I pulled over, turned the car off to try to reset it, but didn’t work. Tried this 3-4 different times in different locations. I also had no exterior lights working. My main lights, brake and headlights were not functioning. This was very stressful and luckily it was still daylight, so I returned home immediately. I took a video of this incident for my records. Next day, the panel is working properly.
Corrective Action:
On January 15, 2025, my front panel went completely blank (black screen) moments after driving off a parking lot. I pulled over, turned the car off to try to reset it, but didn’t work. Tried this 3-4 different times in different locations. I also had no exterior lights working. My main lights, brake and headlights were not functioning. This was very stressful and luckily it was still daylight, so I returned home immediately. I took a video of this incident for my records. Next day, the panel is working properly.
Additional Notes:
On January 15, 2025, my front panel went completely blank (black screen) moments after driving off a parking lot. I pulled over, turned the car off to try to reset it, but didn’t work. Tried this 3-4 different times in different locations. I also had no exterior lights working. My main lights, brake and headlights were not functioning. This was very stressful and luckily it was still daylight, so I returned home immediately. I took a video of this incident for my records. Next day, the panel is working properly.
Mfg Campaign: 11636281
Recall Date: Jan 16, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The entire digital display will go black for several seconds to a few minutes while driving. This seems to occur 3-4 times in a row and then will not happen again for days to weeksto months apart. It has happened on 5 separate occasions spanning 6 months. The dealership claims they “cannot reproduce the issue” and that they do not know what is wrong. This has been reported numerous times online for this make/model/year. This is a MAJOR safety hazard.
Corrective Action:
The entire digital display will go black for several seconds to a few minutes while driving. This seems to occur 3-4 times in a row and then will not happen again for days to weeksto months apart. It has happened on 5 separate occasions spanning 6 months. The dealership claims they “cannot reproduce the issue” and that they do not know what is wrong. This has been reported numerous times online for this make/model/year. This is a MAJOR safety hazard.
Additional Notes:
The entire digital display will go black for several seconds to a few minutes while driving. This seems to occur 3-4 times in a row and then will not happen again for days to weeksto months apart. It has happened on 5 separate occasions spanning 6 months. The dealership claims they “cannot reproduce the issue” and that they do not know what is wrong. This has been reported numerous times online for this make/model/year. This is a MAJOR safety hazard.
Mfg Campaign: 11635728
Recall Date: Jan 13, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving down the road to work on the expressway both my screens blacked out couldn’t see my speed and then came back on it did this multiples times on my 30 minute drive to work one way and multiple times on my 30 minute drive home. It’s done this for the last week. It’s very scary to know you can’t see your speed or don’t know if your car is suddenly going to shut off going down an expressway that people are going 75 mph and could hit me. It shows my vin is not part of the recall but is doing exactly what the recall is describing.
Corrective Action:
While driving down the road to work on the expressway both my screens blacked out couldn’t see my speed and then came back on it did this multiples times on my 30 minute drive to work one way and multiple times on my 30 minute drive home. It’s done this for the last week. It’s very scary to know you can’t see your speed or don’t know if your car is suddenly going to shut off going down an expressway that people are going 75 mph and could hit me. It shows my vin is not part of the recall but is doing exactly what the recall is describing.
Additional Notes:
While driving down the road to work on the expressway both my screens blacked out couldn’t see my speed and then came back on it did this multiples times on my 30 minute drive to work one way and multiple times on my 30 minute drive home. It’s done this for the last week. It’s very scary to know you can’t see your speed or don’t know if your car is suddenly going to shut off going down an expressway that people are going 75 mph and could hit me. It shows my vin is not part of the recall but is doing exactly what the recall is describing.
Mfg Campaign: 11633475
Recall Date: Jan 1, 2025
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving down the road to work on the expressway both my screens blacked out couldn’t see my speed and then came back on it did this multiples times on my 30 minute drive to work one way and multiple times on my 30 minute drive home. It’s done this for the last week. It’s very scary to know you can’t see your speed or don’t know if your car is suddenly going to shut off going down an expressway that people are going 75 mph and could hit me. It shows my vin is not part of the recall but is doing exactly what the recall is describing.
Corrective Action:
While driving down the road to work on the expressway both my screens blacked out couldn’t see my speed and then came back on it did this multiples times on my 30 minute drive to work one way and multiple times on my 30 minute drive home. It’s done this for the last week. It’s very scary to know you can’t see your speed or don’t know if your car is suddenly going to shut off going down an expressway that people are going 75 mph and could hit me. It shows my vin is not part of the recall but is doing exactly what the recall is describing.
Additional Notes:
While driving down the road to work on the expressway both my screens blacked out couldn’t see my speed and then came back on it did this multiples times on my 30 minute drive to work one way and multiple times on my 30 minute drive home. It’s done this for the last week. It’s very scary to know you can’t see your speed or don’t know if your car is suddenly going to shut off going down an expressway that people are going 75 mph and could hit me. It shows my vin is not part of the recall but is doing exactly what the recall is describing.
Mfg Campaign: 11633475
Recall Date: Jan 1, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving down the road to work on the expressway both my screens blacked out couldn’t see my speed and then came back on it did this multiples times on my 30 minute drive to work one way and multiple times on my 30 minute drive home. It’s done this for the last week. It’s very scary to know you can’t see your speed or don’t know if your car is suddenly going to shut off going down an expressway that people are going 75 mph and could hit me. It shows my vin is not part of the recall but is doing exactly what the recall is describing.
Corrective Action:
While driving down the road to work on the expressway both my screens blacked out couldn’t see my speed and then came back on it did this multiples times on my 30 minute drive to work one way and multiple times on my 30 minute drive home. It’s done this for the last week. It’s very scary to know you can’t see your speed or don’t know if your car is suddenly going to shut off going down an expressway that people are going 75 mph and could hit me. It shows my vin is not part of the recall but is doing exactly what the recall is describing.
Additional Notes:
While driving down the road to work on the expressway both my screens blacked out couldn’t see my speed and then came back on it did this multiples times on my 30 minute drive to work one way and multiple times on my 30 minute drive home. It’s done this for the last week. It’s very scary to know you can’t see your speed or don’t know if your car is suddenly going to shut off going down an expressway that people are going 75 mph and could hit me. It shows my vin is not part of the recall but is doing exactly what the recall is describing.
Mfg Campaign: 11633475
Recall Date: Jan 1, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The horn doesn't work or when you lock the vehicle using the key fob the horn doesn't blow then either notifying you that the vehicle is secured and locked. My vehicle is less than a year old with this defect and this poses as a safety hazard when driving to alert other drivers or prevent an accident.
Corrective Action:
The horn doesn't work or when you lock the vehicle using the key fob the horn doesn't blow then either notifying you that the vehicle is secured and locked. My vehicle is less than a year old with this defect and this poses as a safety hazard when driving to alert other drivers or prevent an accident.
Additional Notes:
The horn doesn't work or when you lock the vehicle using the key fob the horn doesn't blow then either notifying you that the vehicle is secured and locked. My vehicle is less than a year old with this defect and this poses as a safety hazard when driving to alert other drivers or prevent an accident.
Mfg Campaign: 11631755
Recall Date: Dec 20, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My wife was driving down the street. Car made a noise so she pulled over. There was smoke coming from under hood. Opened the hood. saw fire and called fire department
Corrective Action:
My wife was driving down the street. Car made a noise so she pulled over. There was smoke coming from under hood. Opened the hood. saw fire and called fire department
Additional Notes:
My wife was driving down the street. Car made a noise so she pulled over. There was smoke coming from under hood. Opened the hood. saw fire and called fire department
Mfg Campaign: 11630387
Recall Date: Dec 12, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I purchased my 2024 Buick Envista in 3/24 and not too long after the windshield had a spontaneous crack that started in the center of the glass, and resembled a backward letter 'L". Driving around, I noticed more Envistas on the road, seeing a total of 12, 7 of the 12 had cracked windshields, furthering my suspicion that this is a manufacturer defect. I took note that each vehicle had different license plates as well so it's not as if I was noticing the same vehicles over time. During my time of researching this info and being told parts were not available for my windshield at the time since it was a newer model, on my way to work, a truck in front of me, in another lane, had a load of uncovered sand that flew off due to the wind of course, and hit my windshield in a spray like mist. Well, there had to be bigger pieces of rock in it as it nicked the top of my car. Please note, my windshield had already cracked at this time. GM reached out to me and I explained the situation. I also uploaded photos of the crack to an email the GM representative gave me. Eventually, GM called me back stating I needed to take the vehicle to a GM dealer for evaluation.. The manager came out, took a fountain pen, and started digging into the crack, rocking the pen from side to side. This caused what was initially a thin solid line, to now a line with a pinhole in it. He then says, "I'm calling GM and telling them you did this". I said excuse me, I just watched you dig your pen in my windshield and rock it back and forth. He denied digging in my windshield and told GM It was my fault, leaving me to foot the bill. I say all this to say, it is no coincidence that several Envista owners had the same thing happen with a random crack without a cause. I took my vehicle to another GM dealer and the service tech admitted to seeing multiple Envista windshields cracking on their own. This needs to be investigated thoroughly before someone is injured or killed.
Corrective Action:
I purchased my 2024 Buick Envista in 3/24 and not too long after the windshield had a spontaneous crack that started in the center of the glass, and resembled a backward letter 'L". Driving around, I noticed more Envistas on the road, seeing a total of 12, 7 of the 12 had cracked windshields, furthering my suspicion that this is a manufacturer defect. I took note that each vehicle had different license plates as well so it's not as if I was noticing the same vehicles over time. During my time of researching this info and being told parts were not available for my windshield at the time since it was a newer model, on my way to work, a truck in front of me, in another lane, had a load of uncovered sand that flew off due to the wind of course, and hit my windshield in a spray like mist. Well, there had to be bigger pieces of rock in it as it nicked the top of my car. Please note, my windshield had already cracked at this time. GM reached out to me and I explained the situation. I also uploaded photos of the crack to an email the GM representative gave me. Eventually, GM called me back stating I needed to take the vehicle to a GM dealer for evaluation.. The manager came out, took a fountain pen, and started digging into the crack, rocking the pen from side to side. This caused what was initially a thin solid line, to now a line with a pinhole in it. He then says, "I'm calling GM and telling them you did this". I said excuse me, I just watched you dig your pen in my windshield and rock it back and forth. He denied digging in my windshield and told GM It was my fault, leaving me to foot the bill. I say all this to say, it is no coincidence that several Envista owners had the same thing happen with a random crack without a cause. I took my vehicle to another GM dealer and the service tech admitted to seeing multiple Envista windshields cracking on their own. This needs to be investigated thoroughly before someone is injured or killed.
Additional Notes:
I purchased my 2024 Buick Envista in 3/24 and not too long after the windshield had a spontaneous crack that started in the center of the glass, and resembled a backward letter 'L". Driving around, I noticed more Envistas on the road, seeing a total of 12, 7 of the 12 had cracked windshields, furthering my suspicion that this is a manufacturer defect. I took note that each vehicle had different license plates as well so it's not as if I was noticing the same vehicles over time. During my time of researching this info and being told parts were not available for my windshield at the time since it was a newer model, on my way to work, a truck in front of me, in another lane, had a load of uncovered sand that flew off due to the wind of course, and hit my windshield in a spray like mist. Well, there had to be bigger pieces of rock in it as it nicked the top of my car. Please note, my windshield had already cracked at this time. GM reached out to me and I explained the situation. I also uploaded photos of the crack to an email the GM representative gave me. Eventually, GM called me back stating I needed to take the vehicle to a GM dealer for evaluation.. The manager came out, took a fountain pen, and started digging into the crack, rocking the pen from side to side. This caused what was initially a thin solid line, to now a line with a pinhole in it. He then says, "I'm calling GM and telling them you did this". I said excuse me, I just watched you dig your pen in my windshield and rock it back and forth. He denied digging in my windshield and told GM It was my fault, leaving me to foot the bill. I say all this to say, it is no coincidence that several Envista owners had the same thing happen with a random crack without a cause. I took my vehicle to another GM dealer and the service tech admitted to seeing multiple Envista windshields cracking on their own. This needs to be investigated thoroughly before someone is injured or killed.
Mfg Campaign: 11627549
Recall Date: Nov 26, 2024
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
The rear suspension is not able to handle passengers in the back seat. Passengers in the back seat experience pain in the lower back on even small bumps in the road. It seems as though the rear springs are inadequate to keep the shocks from bottoming out and causing pain to the passengers. On a 5-hour drive, my adult son experienced so much pain from the ride that he took two days off work to recover. I took the vehicle for service and asked them to look at it. The service writer at the dealer told me it is a known problem that they cannot fix without a recall on the rear springs.
Corrective Action:
The rear suspension is not able to handle passengers in the back seat. Passengers in the back seat experience pain in the lower back on even small bumps in the road. It seems as though the rear springs are inadequate to keep the shocks from bottoming out and causing pain to the passengers. On a 5-hour drive, my adult son experienced so much pain from the ride that he took two days off work to recover. I took the vehicle for service and asked them to look at it. The service writer at the dealer told me it is a known problem that they cannot fix without a recall on the rear springs.
Additional Notes:
The rear suspension is not able to handle passengers in the back seat. Passengers in the back seat experience pain in the lower back on even small bumps in the road. It seems as though the rear springs are inadequate to keep the shocks from bottoming out and causing pain to the passengers. On a 5-hour drive, my adult son experienced so much pain from the ride that he took two days off work to recover. I took the vehicle for service and asked them to look at it. The service writer at the dealer told me it is a known problem that they cannot fix without a recall on the rear springs.
Mfg Campaign: 11621915
Recall Date: Oct 25, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Three times in the last week while driving, my electronic dashboard went completely black and the music playing stopped. Within 10 seconds it came back up but my phone was disconnected and the system had to be reprogrammed. It was frightening as I was not sure what was happening and had no way of seeing whether my car was in drive and drivable. There was a safety recall last year for this issue. My VIN was not included.
Corrective Action:
Three times in the last week while driving, my electronic dashboard went completely black and the music playing stopped. Within 10 seconds it came back up but my phone was disconnected and the system had to be reprogrammed. It was frightening as I was not sure what was happening and had no way of seeing whether my car was in drive and drivable. There was a safety recall last year for this issue. My VIN was not included.
Additional Notes:
Three times in the last week while driving, my electronic dashboard went completely black and the music playing stopped. Within 10 seconds it came back up but my phone was disconnected and the system had to be reprogrammed. It was frightening as I was not sure what was happening and had no way of seeing whether my car was in drive and drivable. There was a safety recall last year for this issue. My VIN was not included.
Mfg Campaign: 11620918
Recall Date: Oct 20, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I picked up my new lease on 9/23/24. I don't understand why the rear taillights at the hatch level don't also work as turn indicators/brake lights. I learned that there is a set of lights on the lower half of the rear end, closer to the fascia. Once I was following another Buick Envista and I was amazed at how low those lights are. On another occasion when I was using the adaptive cruise control, I almost caused an accident because the driver behind me apparently did not see any brake lights in their "usual" position.
Corrective Action:
I picked up my new lease on 9/23/24. I don't understand why the rear taillights at the hatch level don't also work as turn indicators/brake lights. I learned that there is a set of lights on the lower half of the rear end, closer to the fascia. Once I was following another Buick Envista and I was amazed at how low those lights are. On another occasion when I was using the adaptive cruise control, I almost caused an accident because the driver behind me apparently did not see any brake lights in their "usual" position.
Additional Notes:
I picked up my new lease on 9/23/24. I don't understand why the rear taillights at the hatch level don't also work as turn indicators/brake lights. I learned that there is a set of lights on the lower half of the rear end, closer to the fascia. Once I was following another Buick Envista and I was amazed at how low those lights are. On another occasion when I was using the adaptive cruise control, I almost caused an accident because the driver behind me apparently did not see any brake lights in their "usual" position.
Mfg Campaign: 11620087
Recall Date: Oct 16, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Our 2024 Buick Envista’s air conditioner does not work. The car has less than 2500 miles on it. It is in the shop for the second time. If you google search ‘Buick Envista Air Conditioner’ you’ll find multiple forums where a number of 2024 Envista owners are having the exact same issue and like me experiencing no resolve with the dealerships. I’m requesting the NHTSA consider a recall on this vehicle please! Driving children in extreme heat is NOT SAFE. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Our 2024 Buick Envista’s air conditioner does not work. The car has less than 2500 miles on it. It is in the shop for the second time. If you google search ‘Buick Envista Air Conditioner’ you’ll find multiple forums where a number of 2024 Envista owners are having the exact same issue and like me experiencing no resolve with the dealerships. I’m requesting the NHTSA consider a recall on this vehicle please! Driving children in extreme heat is NOT SAFE. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Our 2024 Buick Envista’s air conditioner does not work. The car has less than 2500 miles on it. It is in the shop for the second time. If you google search ‘Buick Envista Air Conditioner’ you’ll find multiple forums where a number of 2024 Envista owners are having the exact same issue and like me experiencing no resolve with the dealerships. I’m requesting the NHTSA consider a recall on this vehicle please! Driving children in extreme heat is NOT SAFE. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11616213
Recall Date: Sep 24, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On Friday, September 13, 2024, without warning, the instrument panel that shows the speed of the car (and left and right turn signals), turned off and went black (blank), while I was driving my brand new Buick, Envista. It was less than three months old at the time. The car’s mileage was at about 1,000 miles. I did not know what speed my car was going, other than by watching cars around me. I did not know if the car’s turn signals were working. I did not know if the car’s brake lights were working. I did not know if traffic behind me would know if I was coming to a stop or planning a turn. VERY SCARY!!!! I was so worried about a possible traffic accident occurring if none of the car’s turn signals and/or brake signals weren’t working. My wife was so scared she didn’t want to ride in the car any more! I called onstar and they ran a diagnostic check of the car, while the screen was black, but they found nothing wrong. I printed the onstar report and brought it to the dealer. I drove the car to the dealer on Monday, Sept 16 so they could diagnose the problem. They could not duplicate the instance as shown on their ticket number, BUCS508706. Buick customer service assigned a case number and advised driving the car to the dealer immediately should this black/Blank screen happen again so they can see the problem while the car is still running.
Corrective Action:
On Friday, September 13, 2024, without warning, the instrument panel that shows the speed of the car (and left and right turn signals), turned off and went black (blank), while I was driving my brand new Buick, Envista. It was less than three months old at the time. The car’s mileage was at about 1,000 miles. I did not know what speed my car was going, other than by watching cars around me. I did not know if the car’s turn signals were working. I did not know if the car’s brake lights were working. I did not know if traffic behind me would know if I was coming to a stop or planning a turn. VERY SCARY!!!! I was so worried about a possible traffic accident occurring if none of the car’s turn signals and/or brake signals weren’t working. My wife was so scared she didn’t want to ride in the car any more! I called onstar and they ran a diagnostic check of the car, while the screen was black, but they found nothing wrong. I printed the onstar report and brought it to the dealer. I drove the car to the dealer on Monday, Sept 16 so they could diagnose the problem. They could not duplicate the instance as shown on their ticket number, BUCS508706. Buick customer service assigned a case number and advised driving the car to the dealer immediately should this black/Blank screen happen again so they can see the problem while the car is still running.
Additional Notes:
On Friday, September 13, 2024, without warning, the instrument panel that shows the speed of the car (and left and right turn signals), turned off and went black (blank), while I was driving my brand new Buick, Envista. It was less than three months old at the time. The car’s mileage was at about 1,000 miles. I did not know what speed my car was going, other than by watching cars around me. I did not know if the car’s turn signals were working. I did not know if the car’s brake lights were working. I did not know if traffic behind me would know if I was coming to a stop or planning a turn. VERY SCARY!!!! I was so worried about a possible traffic accident occurring if none of the car’s turn signals and/or brake signals weren’t working. My wife was so scared she didn’t want to ride in the car any more! I called onstar and they ran a diagnostic check of the car, while the screen was black, but they found nothing wrong. I printed the onstar report and brought it to the dealer. I drove the car to the dealer on Monday, Sept 16 so they could diagnose the problem. They could not duplicate the instance as shown on their ticket number, BUCS508706. Buick customer service assigned a case number and advised driving the car to the dealer immediately should this black/Blank screen happen again so they can see the problem while the car is still running.
Mfg Campaign: 11616028
Recall Date: Sep 23, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
On Friday, September 13, 2024, without warning, the instrument panel that shows the speed of the car (and left and right turn signals), turned off and went black (blank), while I was driving my brand new Buick, Envista. It was less than three months old at the time. The car’s mileage was at about 1,000 miles. I did not know what speed my car was going, other than by watching cars around me. I did not know if the car’s turn signals were working. I did not know if the car’s brake lights were working. I did not know if traffic behind me would know if I was coming to a stop or planning a turn. VERY SCARY!!!! I was so worried about a possible traffic accident occurring if none of the car’s turn signals and/or brake signals weren’t working. My wife was so scared she didn’t want to ride in the car any more! I called onstar and they ran a diagnostic check of the car, while the screen was black, but they found nothing wrong. I printed the onstar report and brought it to the dealer. I drove the car to the dealer on Monday, Sept 16 so they could diagnose the problem. They could not duplicate the instance as shown on their ticket number, BUCS508706. Buick customer service assigned a case number and advised driving the car to the dealer immediately should this black/Blank screen happen again so they can see the problem while the car is still running.
Corrective Action:
On Friday, September 13, 2024, without warning, the instrument panel that shows the speed of the car (and left and right turn signals), turned off and went black (blank), while I was driving my brand new Buick, Envista. It was less than three months old at the time. The car’s mileage was at about 1,000 miles. I did not know what speed my car was going, other than by watching cars around me. I did not know if the car’s turn signals were working. I did not know if the car’s brake lights were working. I did not know if traffic behind me would know if I was coming to a stop or planning a turn. VERY SCARY!!!! I was so worried about a possible traffic accident occurring if none of the car’s turn signals and/or brake signals weren’t working. My wife was so scared she didn’t want to ride in the car any more! I called onstar and they ran a diagnostic check of the car, while the screen was black, but they found nothing wrong. I printed the onstar report and brought it to the dealer. I drove the car to the dealer on Monday, Sept 16 so they could diagnose the problem. They could not duplicate the instance as shown on their ticket number, BUCS508706. Buick customer service assigned a case number and advised driving the car to the dealer immediately should this black/Blank screen happen again so they can see the problem while the car is still running.
Additional Notes:
On Friday, September 13, 2024, without warning, the instrument panel that shows the speed of the car (and left and right turn signals), turned off and went black (blank), while I was driving my brand new Buick, Envista. It was less than three months old at the time. The car’s mileage was at about 1,000 miles. I did not know what speed my car was going, other than by watching cars around me. I did not know if the car’s turn signals were working. I did not know if the car’s brake lights were working. I did not know if traffic behind me would know if I was coming to a stop or planning a turn. VERY SCARY!!!! I was so worried about a possible traffic accident occurring if none of the car’s turn signals and/or brake signals weren’t working. My wife was so scared she didn’t want to ride in the car any more! I called onstar and they ran a diagnostic check of the car, while the screen was black, but they found nothing wrong. I printed the onstar report and brought it to the dealer. I drove the car to the dealer on Monday, Sept 16 so they could diagnose the problem. They could not duplicate the instance as shown on their ticket number, BUCS508706. Buick customer service assigned a case number and advised driving the car to the dealer immediately should this black/Blank screen happen again so they can see the problem while the car is still running.
Mfg Campaign: 11616028
Recall Date: Sep 23, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On Friday, September 13, 2024, without warning, the instrument panel that shows the speed of the car (and left and right turn signals), turned off and went black (blank), while I was driving my brand new Buick, Envista. It was less than three months old at the time. The car’s mileage was at about 1,000 miles. I did not know what speed my car was going, other than by watching cars around me. I did not know if the car’s turn signals were working. I did not know if the car’s brake lights were working. I did not know if traffic behind me would know if I was coming to a stop or planning a turn. VERY SCARY!!!! I was so worried about a possible traffic accident occurring if none of the car’s turn signals and/or brake signals weren’t working. My wife was so scared she didn’t want to ride in the car any more! I called onstar and they ran a diagnostic check of the car, while the screen was black, but they found nothing wrong. I printed the onstar report and brought it to the dealer. I drove the car to the dealer on Monday, Sept 16 so they could diagnose the problem. They could not duplicate the instance as shown on their ticket number, BUCS508706. Buick customer service assigned a case number and advised driving the car to the dealer immediately should this black/Blank screen happen again so they can see the problem while the car is still running.
Corrective Action:
On Friday, September 13, 2024, without warning, the instrument panel that shows the speed of the car (and left and right turn signals), turned off and went black (blank), while I was driving my brand new Buick, Envista. It was less than three months old at the time. The car’s mileage was at about 1,000 miles. I did not know what speed my car was going, other than by watching cars around me. I did not know if the car’s turn signals were working. I did not know if the car’s brake lights were working. I did not know if traffic behind me would know if I was coming to a stop or planning a turn. VERY SCARY!!!! I was so worried about a possible traffic accident occurring if none of the car’s turn signals and/or brake signals weren’t working. My wife was so scared she didn’t want to ride in the car any more! I called onstar and they ran a diagnostic check of the car, while the screen was black, but they found nothing wrong. I printed the onstar report and brought it to the dealer. I drove the car to the dealer on Monday, Sept 16 so they could diagnose the problem. They could not duplicate the instance as shown on their ticket number, BUCS508706. Buick customer service assigned a case number and advised driving the car to the dealer immediately should this black/Blank screen happen again so they can see the problem while the car is still running.
Additional Notes:
On Friday, September 13, 2024, without warning, the instrument panel that shows the speed of the car (and left and right turn signals), turned off and went black (blank), while I was driving my brand new Buick, Envista. It was less than three months old at the time. The car’s mileage was at about 1,000 miles. I did not know what speed my car was going, other than by watching cars around me. I did not know if the car’s turn signals were working. I did not know if the car’s brake lights were working. I did not know if traffic behind me would know if I was coming to a stop or planning a turn. VERY SCARY!!!! I was so worried about a possible traffic accident occurring if none of the car’s turn signals and/or brake signals weren’t working. My wife was so scared she didn’t want to ride in the car any more! I called onstar and they ran a diagnostic check of the car, while the screen was black, but they found nothing wrong. I printed the onstar report and brought it to the dealer. I drove the car to the dealer on Monday, Sept 16 so they could diagnose the problem. They could not duplicate the instance as shown on their ticket number, BUCS508706. Buick customer service assigned a case number and advised driving the car to the dealer immediately should this black/Blank screen happen again so they can see the problem while the car is still running.
Mfg Campaign: 11616028
Recall Date: Sep 23, 2024
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Valencia, CA • 36 yrs
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