Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (C) is recalling certain 2017 Buick LaCrosse vehicles. The rear suspension toe-links may have been incorrectly installed, and, as a result, they may loosen and disconnect from the rear suspension system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17168
Recall Date: Apr 21, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2017 Buick LaCrosse vehicles. The electrical connectors for the Electronic Power Steering (EPS) system may not be properly sealed. As a result, water may enter and corrode the connectors possibly resulting in a loss of power steering.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17085
Recall Date: Feb 23, 2017
Consumer Complaints
41 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
GEARS OF TRANSMISSION ABRUPT AND HARD CONSTANTLY FLASHING SOME KIND OF SERVICE TRANSMISSION JERKS ON AUTO STOP BEEN HAVING PROBLEMS SINCE I GOT IT STARTING AT ABOUT 10000 MILES NOW HAS 48000 MILES
Corrective Action:
GEARS OF TRANSMISSION ABRUPT AND HARD CONSTANTLY FLASHING SOME KIND OF SERVICE TRANSMISSION JERKS ON AUTO STOP BEEN HAVING PROBLEMS SINCE I GOT IT STARTING AT ABOUT 10000 MILES NOW HAS 48000 MILES
Additional Notes:
GEARS OF TRANSMISSION ABRUPT AND HARD CONSTANTLY FLASHING SOME KIND OF SERVICE TRANSMISSION JERKS ON AUTO STOP BEEN HAVING PROBLEMS SINCE I GOT IT STARTING AT ABOUT 10000 MILES NOW HAS 48000 MILES
Mfg Campaign: 11322162
Recall Date: Apr 24, 2020
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I HAVE HAD MY CAR IN SHOP AT LEAST 10 TIMES FOR THE SAME REASON AND IT NEVER ENDS. THEY KEEP CHANGING OR DOING SOMETHING TO THE GEAR SHIFTER. IT KEEPS SAYING SERVICE TRANSMISSION NOW IT SAYING ALL KINDS OF WARNINGS ABOUT STEERING EXCEEDING SPEED TRACK SOMETHING PLUS SERVICE TRANSMISSION WON'T SHIFT SOON ETC IT'S RIDICULOUS TO PAY THIS MUCH FOR A CAR AND HAVE IT IN THE SHOP THIS MANY TIMES IN 2 YEARS IT'S IN THERE AGAIN NOW AND PROBLEM STILL ISN'T FIXED
Corrective Action:
I HAVE HAD MY CAR IN SHOP AT LEAST 10 TIMES FOR THE SAME REASON AND IT NEVER ENDS. THEY KEEP CHANGING OR DOING SOMETHING TO THE GEAR SHIFTER. IT KEEPS SAYING SERVICE TRANSMISSION NOW IT SAYING ALL KINDS OF WARNINGS ABOUT STEERING EXCEEDING SPEED TRACK SOMETHING PLUS SERVICE TRANSMISSION WON'T SHIFT SOON ETC IT'S RIDICULOUS TO PAY THIS MUCH FOR A CAR AND HAVE IT IN THE SHOP THIS MANY TIMES IN 2 YEARS IT'S IN THERE AGAIN NOW AND PROBLEM STILL ISN'T FIXED
Additional Notes:
I HAVE HAD MY CAR IN SHOP AT LEAST 10 TIMES FOR THE SAME REASON AND IT NEVER ENDS. THEY KEEP CHANGING OR DOING SOMETHING TO THE GEAR SHIFTER. IT KEEPS SAYING SERVICE TRANSMISSION NOW IT SAYING ALL KINDS OF WARNINGS ABOUT STEERING EXCEEDING SPEED TRACK SOMETHING PLUS SERVICE TRANSMISSION WON'T SHIFT SOON ETC IT'S RIDICULOUS TO PAY THIS MUCH FOR A CAR AND HAVE IT IN THE SHOP THIS MANY TIMES IN 2 YEARS IT'S IN THERE AGAIN NOW AND PROBLEM STILL ISN'T FIXED
Mfg Campaign: 11322157
Recall Date: Apr 24, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING ABOUT 35 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO FLOW COMPANIES OF FAYETTEVILLE (1945 SKIBO RD. FAYETTEVILLE, NC 28314) BUT WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,345.
Corrective Action:
TL* THE CONTACT OWNS A 2017 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING ABOUT 35 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO FLOW COMPANIES OF FAYETTEVILLE (1945 SKIBO RD. FAYETTEVILLE, NC 28314) BUT WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,345.
Additional Notes:
TL* THE CONTACT OWNS A 2017 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING ABOUT 35 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO FLOW COMPANIES OF FAYETTEVILLE (1945 SKIBO RD. FAYETTEVILLE, NC 28314) BUT WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,345.
Mfg Campaign: 11307684
Recall Date: Feb 7, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
2017 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO ISSUES WITH TRANSMISSION. *LD THE CONSUMER STATED WHEN ACCELERATING FROM A STOP, THE VEHICLE INTERMITTENTLY SEEMED TO STICK OR DOWNSHIFT INTO LOW GEAR. THE VEHICLE WAS RESTARTED AND APPEARED TO BE NORMAL. THE DEALER COULD NOT DUPLICATE THE FAILURE. *JS
Corrective Action:
2017 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO ISSUES WITH TRANSMISSION. *LD THE CONSUMER STATED WHEN ACCELERATING FROM A STOP, THE VEHICLE INTERMITTENTLY SEEMED TO STICK OR DOWNSHIFT INTO LOW GEAR. THE VEHICLE WAS RESTARTED AND APPEARED TO BE NORMAL. THE DEALER COULD NOT DUPLICATE THE FAILURE. *JS
Additional Notes:
2017 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO ISSUES WITH TRANSMISSION. *LD THE CONSUMER STATED WHEN ACCELERATING FROM A STOP, THE VEHICLE INTERMITTENTLY SEEMED TO STICK OR DOWNSHIFT INTO LOW GEAR. THE VEHICLE WAS RESTARTED AND APPEARED TO BE NORMAL. THE DEALER COULD NOT DUPLICATE THE FAILURE. *JS
Mfg Campaign: 11306113
Recall Date: Feb 6, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BACKUP CAMERA LIGHT IS SO BRIGHT AT NIGHT THAT IT BLINDS THE DRIVER AND YOU CAN'T DIM IT.
Corrective Action:
BACKUP CAMERA LIGHT IS SO BRIGHT AT NIGHT THAT IT BLINDS THE DRIVER AND YOU CAN'T DIM IT.
Additional Notes:
BACKUP CAMERA LIGHT IS SO BRIGHT AT NIGHT THAT IT BLINDS THE DRIVER AND YOU CAN'T DIM IT.
Mfg Campaign: 11306543
Recall Date: Feb 2, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I PURCHASED MY VEHICLE IN JUNE OF 2018. THE CAR DROVE BEAUTIFULLY FOR ABOUT 14000 MILES. THEN I STARTED NOTICING HARSH SHIFTS AT LOWER SPEEDS, SHIFTED FINE ON THE HIGHWAY. THIS CONTINUED ON AND I JUST THOUGHT IT WAS NORMAL WEAR. THEN ABOUT 2 MONTHS AFTER THE HARSH SHIFTING STARTED I WAS GETTING ON THE HIGHWAY AND ACCELERATING UP TO SPEED. I THEN LET OFF MY GAS PEDAL AND THE CAR STUCK IN GEAR. I TRIED SLOWING DOWN AND SPEEDING UP AND THE CAR WOULD NOT SHIFT. I HAD TO PULL OVER SHUT THE CAR OFF AND TURN IT BACK ON DURING RUSH HOUR. THIS HAPPENED AGAIN ABOUT A MONTH LATER, SO I CALLED TO MAKE AN APPOINTMENT AT THE DEALER. TOOK MY CAR IN AND THE SERVICE TECH ASKED ME TO RIDE WITH AND SHOW HIM WHAT IT IS DOING. SO I DROVE THE TECH AROUND ABOUT A HALF HOUR. ON THE WAY BACK IN TRAFFIC AT ABOUT 35 MPH THE CAR STUCK IN GEAR AGAIN WITH THE TECH IN THE CAR. THEY HAD THE CAR A WEEK AND CUD NOT REPLICATE THE ISSUE AGAIN. THEY TALKED ABOUT REPROGRAMMING MY ANS BUT SINCE NO REPORTED PROBLEMS THEY COULD NOT DO IT. I HAVE HAD THE CAR BACK A MONTH AND IT HAS HAPPENED TWICE AGAIN. SO I WILL YET AGAIN MAKE ANOTHER APPOINTMENT. THIS IS VERY UNSAFE WHEN THE TRANSMISSION WILL NOT SHIFT TO HAVE TO TRY AND PULL OFF ON BUSY HIGHWAYS WHERE THERE ARE NOT ALWAYS SAFE PLACES TO DO SO.
Corrective Action:
I PURCHASED MY VEHICLE IN JUNE OF 2018. THE CAR DROVE BEAUTIFULLY FOR ABOUT 14000 MILES. THEN I STARTED NOTICING HARSH SHIFTS AT LOWER SPEEDS, SHIFTED FINE ON THE HIGHWAY. THIS CONTINUED ON AND I JUST THOUGHT IT WAS NORMAL WEAR. THEN ABOUT 2 MONTHS AFTER THE HARSH SHIFTING STARTED I WAS GETTING ON THE HIGHWAY AND ACCELERATING UP TO SPEED. I THEN LET OFF MY GAS PEDAL AND THE CAR STUCK IN GEAR. I TRIED SLOWING DOWN AND SPEEDING UP AND THE CAR WOULD NOT SHIFT. I HAD TO PULL OVER SHUT THE CAR OFF AND TURN IT BACK ON DURING RUSH HOUR. THIS HAPPENED AGAIN ABOUT A MONTH LATER, SO I CALLED TO MAKE AN APPOINTMENT AT THE DEALER. TOOK MY CAR IN AND THE SERVICE TECH ASKED ME TO RIDE WITH AND SHOW HIM WHAT IT IS DOING. SO I DROVE THE TECH AROUND ABOUT A HALF HOUR. ON THE WAY BACK IN TRAFFIC AT ABOUT 35 MPH THE CAR STUCK IN GEAR AGAIN WITH THE TECH IN THE CAR. THEY HAD THE CAR A WEEK AND CUD NOT REPLICATE THE ISSUE AGAIN. THEY TALKED ABOUT REPROGRAMMING MY ANS BUT SINCE NO REPORTED PROBLEMS THEY COULD NOT DO IT. I HAVE HAD THE CAR BACK A MONTH AND IT HAS HAPPENED TWICE AGAIN. SO I WILL YET AGAIN MAKE ANOTHER APPOINTMENT. THIS IS VERY UNSAFE WHEN THE TRANSMISSION WILL NOT SHIFT TO HAVE TO TRY AND PULL OFF ON BUSY HIGHWAYS WHERE THERE ARE NOT ALWAYS SAFE PLACES TO DO SO.
Additional Notes:
I PURCHASED MY VEHICLE IN JUNE OF 2018. THE CAR DROVE BEAUTIFULLY FOR ABOUT 14000 MILES. THEN I STARTED NOTICING HARSH SHIFTS AT LOWER SPEEDS, SHIFTED FINE ON THE HIGHWAY. THIS CONTINUED ON AND I JUST THOUGHT IT WAS NORMAL WEAR. THEN ABOUT 2 MONTHS AFTER THE HARSH SHIFTING STARTED I WAS GETTING ON THE HIGHWAY AND ACCELERATING UP TO SPEED. I THEN LET OFF MY GAS PEDAL AND THE CAR STUCK IN GEAR. I TRIED SLOWING DOWN AND SPEEDING UP AND THE CAR WOULD NOT SHIFT. I HAD TO PULL OVER SHUT THE CAR OFF AND TURN IT BACK ON DURING RUSH HOUR. THIS HAPPENED AGAIN ABOUT A MONTH LATER, SO I CALLED TO MAKE AN APPOINTMENT AT THE DEALER. TOOK MY CAR IN AND THE SERVICE TECH ASKED ME TO RIDE WITH AND SHOW HIM WHAT IT IS DOING. SO I DROVE THE TECH AROUND ABOUT A HALF HOUR. ON THE WAY BACK IN TRAFFIC AT ABOUT 35 MPH THE CAR STUCK IN GEAR AGAIN WITH THE TECH IN THE CAR. THEY HAD THE CAR A WEEK AND CUD NOT REPLICATE THE ISSUE AGAIN. THEY TALKED ABOUT REPROGRAMMING MY ANS BUT SINCE NO REPORTED PROBLEMS THEY COULD NOT DO IT. I HAVE HAD THE CAR BACK A MONTH AND IT HAS HAPPENED TWICE AGAIN. SO I WILL YET AGAIN MAKE ANOTHER APPOINTMENT. THIS IS VERY UNSAFE WHEN THE TRANSMISSION WILL NOT SHIFT TO HAVE TO TRY AND PULL OFF ON BUSY HIGHWAYS WHERE THERE ARE NOT ALWAYS SAFE PLACES TO DO SO.
Mfg Campaign: 11240696
Recall Date: Jul 30, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
LOUD CLUNK NOISE DURING ANY GEAR CHANGE. CAR DOES NOT HAVE TO BE MOVING. I EXPERIMENTED THIS PROBLEM WHILE SHIFTING FROM PARK TO DRIVE, DRIVE TO REVERSE, REVERSE TO PARK. THIS PROBLEM ALSO EXISTS SHIFTING UP AND DOWN GEARS. TOOK IT TO THE DEALER TO GET SERVICED. THEY FLUSHED THE TRANSMISSION, REPROGRAMMED THE TRANSMISSION CONTROL TO NO AVAIL. THE PROBLEM OCCURS WHEN THE ENGINE IS COLD AND HOT
Corrective Action:
LOUD CLUNK NOISE DURING ANY GEAR CHANGE. CAR DOES NOT HAVE TO BE MOVING. I EXPERIMENTED THIS PROBLEM WHILE SHIFTING FROM PARK TO DRIVE, DRIVE TO REVERSE, REVERSE TO PARK. THIS PROBLEM ALSO EXISTS SHIFTING UP AND DOWN GEARS. TOOK IT TO THE DEALER TO GET SERVICED. THEY FLUSHED THE TRANSMISSION, REPROGRAMMED THE TRANSMISSION CONTROL TO NO AVAIL. THE PROBLEM OCCURS WHEN THE ENGINE IS COLD AND HOT
Additional Notes:
LOUD CLUNK NOISE DURING ANY GEAR CHANGE. CAR DOES NOT HAVE TO BE MOVING. I EXPERIMENTED THIS PROBLEM WHILE SHIFTING FROM PARK TO DRIVE, DRIVE TO REVERSE, REVERSE TO PARK. THIS PROBLEM ALSO EXISTS SHIFTING UP AND DOWN GEARS. TOOK IT TO THE DEALER TO GET SERVICED. THEY FLUSHED THE TRANSMISSION, REPROGRAMMED THE TRANSMISSION CONTROL TO NO AVAIL. THE PROBLEM OCCURS WHEN THE ENGINE IS COLD AND HOT
Mfg Campaign: 11221998
Recall Date: Jun 23, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 BUICK LACROSSE. THE CONTACT STATED THAT THE GEAR SHIFT LEVER WOULD MISSHIFT AND SWITCH INTO OTHER GEARS THAT WERE NOT SELECTED. SECONDLY, THE TRANSMISSION WOULD NOT GO INTO PARK OR REVERSE PROPERLY. TO REVERSE, THE CONTACT HAD TO MOVE THE LEVER BACK AND FORTH. TO PARK, THE CONTACT HAD TO SELECT PARK, SHIFT INTO ANOTHER GEAR, AND THEN SHIFT BACK INTO PARK. THE VEHICLE WAS TAKEN TO WEBSTER CITY AUTO (129 2ND ST, WEBSTER CITY, IA 50595, (515) 832-6638) WHERE IT WAS DIAGNOSED THAT A NEW SHIFT ASSEMBLY NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SOON AFTER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 20,200. THE VIN WAS INVALID.*BF
Corrective Action:
TL* THE CONTACT OWNS A 2017 BUICK LACROSSE. THE CONTACT STATED THAT THE GEAR SHIFT LEVER WOULD MISSHIFT AND SWITCH INTO OTHER GEARS THAT WERE NOT SELECTED. SECONDLY, THE TRANSMISSION WOULD NOT GO INTO PARK OR REVERSE PROPERLY. TO REVERSE, THE CONTACT HAD TO MOVE THE LEVER BACK AND FORTH. TO PARK, THE CONTACT HAD TO SELECT PARK, SHIFT INTO ANOTHER GEAR, AND THEN SHIFT BACK INTO PARK. THE VEHICLE WAS TAKEN TO WEBSTER CITY AUTO (129 2ND ST, WEBSTER CITY, IA 50595, (515) 832-6638) WHERE IT WAS DIAGNOSED THAT A NEW SHIFT ASSEMBLY NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SOON AFTER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 20,200. THE VIN WAS INVALID.*BF
Additional Notes:
TL* THE CONTACT OWNS A 2017 BUICK LACROSSE. THE CONTACT STATED THAT THE GEAR SHIFT LEVER WOULD MISSHIFT AND SWITCH INTO OTHER GEARS THAT WERE NOT SELECTED. SECONDLY, THE TRANSMISSION WOULD NOT GO INTO PARK OR REVERSE PROPERLY. TO REVERSE, THE CONTACT HAD TO MOVE THE LEVER BACK AND FORTH. TO PARK, THE CONTACT HAD TO SELECT PARK, SHIFT INTO ANOTHER GEAR, AND THEN SHIFT BACK INTO PARK. THE VEHICLE WAS TAKEN TO WEBSTER CITY AUTO (129 2ND ST, WEBSTER CITY, IA 50595, (515) 832-6638) WHERE IT WAS DIAGNOSED THAT A NEW SHIFT ASSEMBLY NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SOON AFTER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 20,200. THE VIN WAS INVALID.*BF
Mfg Campaign: 11209049
Recall Date: May 21, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AT A FULL STOP, THE ENGINE AUTO STOP SHUTS THE ENTIRE VEHICLE DOWN. VEHICLE MUST BE RE-STARTED AND ALL FEATURES LIKE RADIO, CLOCK ETC. RETURN TO THE FACTORY SETTINGS AS IF THE BATTERY HAD BEEN DISCONNECTED. ONCE THIS HAPPENS, I'VE NOTICE THE ENGINE AUTO STOP DOES NOT WORK FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE IS A 2017 MODEL WITH ONLY 17,000 MILES. AT 9,000 MILES THE WATER PUMP HAD TO BE REPLACED.
Corrective Action:
AT A FULL STOP, THE ENGINE AUTO STOP SHUTS THE ENTIRE VEHICLE DOWN. VEHICLE MUST BE RE-STARTED AND ALL FEATURES LIKE RADIO, CLOCK ETC. RETURN TO THE FACTORY SETTINGS AS IF THE BATTERY HAD BEEN DISCONNECTED. ONCE THIS HAPPENS, I'VE NOTICE THE ENGINE AUTO STOP DOES NOT WORK FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE IS A 2017 MODEL WITH ONLY 17,000 MILES. AT 9,000 MILES THE WATER PUMP HAD TO BE REPLACED.
Additional Notes:
AT A FULL STOP, THE ENGINE AUTO STOP SHUTS THE ENTIRE VEHICLE DOWN. VEHICLE MUST BE RE-STARTED AND ALL FEATURES LIKE RADIO, CLOCK ETC. RETURN TO THE FACTORY SETTINGS AS IF THE BATTERY HAD BEEN DISCONNECTED. ONCE THIS HAPPENS, I'VE NOTICE THE ENGINE AUTO STOP DOES NOT WORK FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE IS A 2017 MODEL WITH ONLY 17,000 MILES. AT 9,000 MILES THE WATER PUMP HAD TO BE REPLACED.
Mfg Campaign: 11204194
Recall Date: Apr 28, 2019
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I HAVE AN ISSUE WITH THE CRUISE CONTROL ON MY 2017 BUICK LACROSSE, A VEHICLE WITH 17,004 MILES. WHILE TRAVELING ON THE INTERSTATE WITH THE CRUISE SET TO 70 MPH THE SYSTEM RESET ITSELF TO 105 MPH AND THE ENGINE REVVED 3000 RPM ACCELERATING OUT OF CONTROL. THIS WAS THE SECOND TIME IT HAPPENED, THE OTHER TIME IT RESET TO 95 MPH. STEPPING ON THE BRAKE PEDAL BROUGHT THE SPEED BACK UNDER CONTROL IN BOTH INSTANCES. I TOOK THE CAR TO MARKLEY MOTORS IN FORT COLLINS COLORADO WHERE THEY COULD NOT REPLICATE THE PROBLEM IN THEIR 4 MILE TEST DRIVE. THEY INSINUATED THAT I MISUSED THE RESUME FUNCTION BUT IN NEITHER SITUATION DID I TOUCH THE CONTROLS. THEY INDICATED THAT THERE ARE NO SERVICE BULLETINS FOR THIS PROBLEM.
Corrective Action:
I HAVE AN ISSUE WITH THE CRUISE CONTROL ON MY 2017 BUICK LACROSSE, A VEHICLE WITH 17,004 MILES. WHILE TRAVELING ON THE INTERSTATE WITH THE CRUISE SET TO 70 MPH THE SYSTEM RESET ITSELF TO 105 MPH AND THE ENGINE REVVED 3000 RPM ACCELERATING OUT OF CONTROL. THIS WAS THE SECOND TIME IT HAPPENED, THE OTHER TIME IT RESET TO 95 MPH. STEPPING ON THE BRAKE PEDAL BROUGHT THE SPEED BACK UNDER CONTROL IN BOTH INSTANCES. I TOOK THE CAR TO MARKLEY MOTORS IN FORT COLLINS COLORADO WHERE THEY COULD NOT REPLICATE THE PROBLEM IN THEIR 4 MILE TEST DRIVE. THEY INSINUATED THAT I MISUSED THE RESUME FUNCTION BUT IN NEITHER SITUATION DID I TOUCH THE CONTROLS. THEY INDICATED THAT THERE ARE NO SERVICE BULLETINS FOR THIS PROBLEM.
Additional Notes:
I HAVE AN ISSUE WITH THE CRUISE CONTROL ON MY 2017 BUICK LACROSSE, A VEHICLE WITH 17,004 MILES. WHILE TRAVELING ON THE INTERSTATE WITH THE CRUISE SET TO 70 MPH THE SYSTEM RESET ITSELF TO 105 MPH AND THE ENGINE REVVED 3000 RPM ACCELERATING OUT OF CONTROL. THIS WAS THE SECOND TIME IT HAPPENED, THE OTHER TIME IT RESET TO 95 MPH. STEPPING ON THE BRAKE PEDAL BROUGHT THE SPEED BACK UNDER CONTROL IN BOTH INSTANCES. I TOOK THE CAR TO MARKLEY MOTORS IN FORT COLLINS COLORADO WHERE THEY COULD NOT REPLICATE THE PROBLEM IN THEIR 4 MILE TEST DRIVE. THEY INSINUATED THAT I MISUSED THE RESUME FUNCTION BUT IN NEITHER SITUATION DID I TOUCH THE CONTROLS. THEY INDICATED THAT THERE ARE NO SERVICE BULLETINS FOR THIS PROBLEM.
Mfg Campaign: 11192544
Recall Date: Mar 30, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2017 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO DEFECTIVE ENGINE CONTROL STOP/START SYSTEM. *LD *TR
Corrective Action:
2017 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO DEFECTIVE ENGINE CONTROL STOP/START SYSTEM. *LD *TR
Additional Notes:
2017 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO DEFECTIVE ENGINE CONTROL STOP/START SYSTEM. *LD *TR
Mfg Campaign: 11175531
Recall Date: Feb 25, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2017 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO DEFECTIVE ENGINE CONTROL STOP/START SYSTEM. *LD *TR
Corrective Action:
2017 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO DEFECTIVE ENGINE CONTROL STOP/START SYSTEM. *LD *TR
Additional Notes:
2017 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO DEFECTIVE ENGINE CONTROL STOP/START SYSTEM. *LD *TR
Mfg Campaign: 11175531
Recall Date: Feb 25, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE NO IDEA WHETHER THIS CONCERNS THE TAKATA INFLATORS OR NOT. WHILE ACCELERATING FROM A NORMAL TRAFFIC SPEED (APPROXIMATELY 20 TO 40MPH) , IT SEEMS LIKE THE TRANSMISSION SHIFTS UP AND DOWN RAPIDLY SEVERAL TIMES BETWEEN LOWER GEARS. IF THE ACCELERATION IS TERMINATED BY BY LIFTING YOUR FOOT FROM THE ACCELERATOR, THE SHIFTING GOES AWAY. AFTER THAT, A SOFT PRESSURE ON THE ACCELERATOR WILL ALLOW THE VEHICLE TO ACCELERATE WITHOUT FURTHER UNWANTED SHIFTING. THIS IS A REOCCURRING PROBLEM.
Corrective Action:
I HAVE NO IDEA WHETHER THIS CONCERNS THE TAKATA INFLATORS OR NOT. WHILE ACCELERATING FROM A NORMAL TRAFFIC SPEED (APPROXIMATELY 20 TO 40MPH) , IT SEEMS LIKE THE TRANSMISSION SHIFTS UP AND DOWN RAPIDLY SEVERAL TIMES BETWEEN LOWER GEARS. IF THE ACCELERATION IS TERMINATED BY BY LIFTING YOUR FOOT FROM THE ACCELERATOR, THE SHIFTING GOES AWAY. AFTER THAT, A SOFT PRESSURE ON THE ACCELERATOR WILL ALLOW THE VEHICLE TO ACCELERATE WITHOUT FURTHER UNWANTED SHIFTING. THIS IS A REOCCURRING PROBLEM.
Additional Notes:
I HAVE NO IDEA WHETHER THIS CONCERNS THE TAKATA INFLATORS OR NOT. WHILE ACCELERATING FROM A NORMAL TRAFFIC SPEED (APPROXIMATELY 20 TO 40MPH) , IT SEEMS LIKE THE TRANSMISSION SHIFTS UP AND DOWN RAPIDLY SEVERAL TIMES BETWEEN LOWER GEARS. IF THE ACCELERATION IS TERMINATED BY BY LIFTING YOUR FOOT FROM THE ACCELERATOR, THE SHIFTING GOES AWAY. AFTER THAT, A SOFT PRESSURE ON THE ACCELERATOR WILL ALLOW THE VEHICLE TO ACCELERATE WITHOUT FURTHER UNWANTED SHIFTING. THIS IS A REOCCURRING PROBLEM.
Mfg Campaign: 11132741
Recall Date: Oct 1, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ALL 4 WINDOWS IN THE VEHICLE GO DOWN WHEN THE DRIVER AND KEY FOB ARE NO WHERE NEAR THE CAR. ONLY 1 TIME HAS THIS HAPPENED WHILE THE DRIVER AND KEY FOB HAVE BEEN IN THE CAR AND THE DRIVER WAS NOT TOUCHING THE FOB. IN THIS CASE THE DRIVER PUT UP THE WINDOWS, OPENED THE DOOR, DURING WHICH THE WINDOWS WENT BACK DOWN. ALL OTHER INSTANCES THE WINDOWS WENT DOWN IN VARIOUS LOCATIONS WITH NO COMMONALITY (MY PARENT'S HOUSE WHILE WE WENT SHOPPING, THE GYM, WALMART.) THIS HAS OCCURRED I BELIEVE 6 TIMES OVER 3 MONTHS. THE VEHICLE WAS PURCHASED APRIL 2017 AND HAS UNDER 11,000 MILES. TWICE THIS HAS OCCURRED AND DURING OR IMMEDIATELY FOLLOWING A RAINSTORM. ONCE CAUSING EXTREMELY SOAKED SEATS AND I DON'T KNOW HOW THE INSIDE ELECTRONICS, SUCH AS RADIO AND GPS WERE NOT RUINED. THE FIRST TIME MY CAR WAS LOADED WITH OVER $500 IN TOYS AND THANKFULLY NONE STOLEN.
Corrective Action:
ALL 4 WINDOWS IN THE VEHICLE GO DOWN WHEN THE DRIVER AND KEY FOB ARE NO WHERE NEAR THE CAR. ONLY 1 TIME HAS THIS HAPPENED WHILE THE DRIVER AND KEY FOB HAVE BEEN IN THE CAR AND THE DRIVER WAS NOT TOUCHING THE FOB. IN THIS CASE THE DRIVER PUT UP THE WINDOWS, OPENED THE DOOR, DURING WHICH THE WINDOWS WENT BACK DOWN. ALL OTHER INSTANCES THE WINDOWS WENT DOWN IN VARIOUS LOCATIONS WITH NO COMMONALITY (MY PARENT'S HOUSE WHILE WE WENT SHOPPING, THE GYM, WALMART.) THIS HAS OCCURRED I BELIEVE 6 TIMES OVER 3 MONTHS. THE VEHICLE WAS PURCHASED APRIL 2017 AND HAS UNDER 11,000 MILES. TWICE THIS HAS OCCURRED AND DURING OR IMMEDIATELY FOLLOWING A RAINSTORM. ONCE CAUSING EXTREMELY SOAKED SEATS AND I DON'T KNOW HOW THE INSIDE ELECTRONICS, SUCH AS RADIO AND GPS WERE NOT RUINED. THE FIRST TIME MY CAR WAS LOADED WITH OVER $500 IN TOYS AND THANKFULLY NONE STOLEN.
Additional Notes:
ALL 4 WINDOWS IN THE VEHICLE GO DOWN WHEN THE DRIVER AND KEY FOB ARE NO WHERE NEAR THE CAR. ONLY 1 TIME HAS THIS HAPPENED WHILE THE DRIVER AND KEY FOB HAVE BEEN IN THE CAR AND THE DRIVER WAS NOT TOUCHING THE FOB. IN THIS CASE THE DRIVER PUT UP THE WINDOWS, OPENED THE DOOR, DURING WHICH THE WINDOWS WENT BACK DOWN. ALL OTHER INSTANCES THE WINDOWS WENT DOWN IN VARIOUS LOCATIONS WITH NO COMMONALITY (MY PARENT'S HOUSE WHILE WE WENT SHOPPING, THE GYM, WALMART.) THIS HAS OCCURRED I BELIEVE 6 TIMES OVER 3 MONTHS. THE VEHICLE WAS PURCHASED APRIL 2017 AND HAS UNDER 11,000 MILES. TWICE THIS HAS OCCURRED AND DURING OR IMMEDIATELY FOLLOWING A RAINSTORM. ONCE CAUSING EXTREMELY SOAKED SEATS AND I DON'T KNOW HOW THE INSIDE ELECTRONICS, SUCH AS RADIO AND GPS WERE NOT RUINED. THE FIRST TIME MY CAR WAS LOADED WITH OVER $500 IN TOYS AND THANKFULLY NONE STOLEN.
Mfg Campaign: 11122724
Recall Date: Aug 27, 2018
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 BUICK LACROSSE. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS IDLING THIRTY SECONDS TO A MINUTE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE REVVED AND INDEPENDENTLY ACCELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COOPER CHEVROLET BUICK (1300 S QUINTARD AVE, ANNISTON, AL 36201, (256) 405-4155) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,500. *TT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 BUICK LACROSSE. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS IDLING THIRTY SECONDS TO A MINUTE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE REVVED AND INDEPENDENTLY ACCELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COOPER CHEVROLET BUICK (1300 S QUINTARD AVE, ANNISTON, AL 36201, (256) 405-4155) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,500. *TT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 BUICK LACROSSE. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS IDLING THIRTY SECONDS TO A MINUTE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE REVVED AND INDEPENDENTLY ACCELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COOPER CHEVROLET BUICK (1300 S QUINTARD AVE, ANNISTON, AL 36201, (256) 405-4155) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,500. *TT *TR
Mfg Campaign: 11063227
Recall Date: Jan 17, 2018
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
2003 BUICK LESABRE. CONSUMER WRITES IN REGARDS TO HOLES, CORROSION AND A SPLIT BENCH DRIVERS SEAT. *LD THE CONSUMER STATED DUE TO THE LESABRE NOT PASSING INSPECTION IT WAS TRADED IN. THE CONSUMER PURCHASED A 2017 BUICK LACROSSE. THE LACROSSE'S BUCKET SEATS EXACERBATED THE CONSUMER'S PRE-EXISTING BACK PAIN. UPDATED 09/26/2017*JS
Corrective Action:
2003 BUICK LESABRE. CONSUMER WRITES IN REGARDS TO HOLES, CORROSION AND A SPLIT BENCH DRIVERS SEAT. *LD THE CONSUMER STATED DUE TO THE LESABRE NOT PASSING INSPECTION IT WAS TRADED IN. THE CONSUMER PURCHASED A 2017 BUICK LACROSSE. THE LACROSSE'S BUCKET SEATS EXACERBATED THE CONSUMER'S PRE-EXISTING BACK PAIN. UPDATED 09/26/2017*JS
Additional Notes:
2003 BUICK LESABRE. CONSUMER WRITES IN REGARDS TO HOLES, CORROSION AND A SPLIT BENCH DRIVERS SEAT. *LD THE CONSUMER STATED DUE TO THE LESABRE NOT PASSING INSPECTION IT WAS TRADED IN. THE CONSUMER PURCHASED A 2017 BUICK LACROSSE. THE LACROSSE'S BUCKET SEATS EXACERBATED THE CONSUMER'S PRE-EXISTING BACK PAIN. UPDATED 09/26/2017*JS
Mfg Campaign: 11029816
Recall Date: Sep 26, 2017
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
CAR HAS 500 MILES ON IT. DRIVER SEAT BELT WILL NOT RELEASE. HAVE TO PUSH PULL NUMEROUS TIMES FOR ABOUT 2-4 MINUTES TO GET BELT TO RELEASE TO ATTACH. THEN WITH CERTAIN MOVEMENT BELT WILL LOCK YOU IN POSITION, NO ROOM TO MOVE UPPER TORSO. TOLD BY DEALER AND BUICK THAT THE PART IS NOT RELEASABLE, ONLY A PRODUCTION PART. IT HAS BEEN SITTING AT DEALERSHIP FOR OVER 3 WEEKS, STILL WAITING ON BELT ASSEMBLY. DEALER CLAIMS THAT THEY CAN ONLY WAIT ON GM, YET DEALER IS SENDING ME INFO ON THEIR GRET CUSTOMER SERVICE AND SALES. SALESMAN CONTACTED ME AND WANTED TO KNOW HOW AM I ENJOYING NEW VEHICLE--TOLD HIM TO LOOK OUT HIS WINDOW WHERE IT HAS BEEN SITTING FOR LAST 3 WEEKS. ALSO DRIVER SIDE WIPER ARM WAS HITTING A PILLAR WHEN IN OPERATION, VEHICLE WAS IN SHOP TO GET THIS AND DEFECTIVE PAINT ON BUMPER FOR 1 WEEK. WITH SEAT BELT ISSUE THIS IS GETTING CLOSE TO 1 MONTH.
Corrective Action:
CAR HAS 500 MILES ON IT. DRIVER SEAT BELT WILL NOT RELEASE. HAVE TO PUSH PULL NUMEROUS TIMES FOR ABOUT 2-4 MINUTES TO GET BELT TO RELEASE TO ATTACH. THEN WITH CERTAIN MOVEMENT BELT WILL LOCK YOU IN POSITION, NO ROOM TO MOVE UPPER TORSO. TOLD BY DEALER AND BUICK THAT THE PART IS NOT RELEASABLE, ONLY A PRODUCTION PART. IT HAS BEEN SITTING AT DEALERSHIP FOR OVER 3 WEEKS, STILL WAITING ON BELT ASSEMBLY. DEALER CLAIMS THAT THEY CAN ONLY WAIT ON GM, YET DEALER IS SENDING ME INFO ON THEIR GRET CUSTOMER SERVICE AND SALES. SALESMAN CONTACTED ME AND WANTED TO KNOW HOW AM I ENJOYING NEW VEHICLE--TOLD HIM TO LOOK OUT HIS WINDOW WHERE IT HAS BEEN SITTING FOR LAST 3 WEEKS. ALSO DRIVER SIDE WIPER ARM WAS HITTING A PILLAR WHEN IN OPERATION, VEHICLE WAS IN SHOP TO GET THIS AND DEFECTIVE PAINT ON BUMPER FOR 1 WEEK. WITH SEAT BELT ISSUE THIS IS GETTING CLOSE TO 1 MONTH.
Additional Notes:
CAR HAS 500 MILES ON IT. DRIVER SEAT BELT WILL NOT RELEASE. HAVE TO PUSH PULL NUMEROUS TIMES FOR ABOUT 2-4 MINUTES TO GET BELT TO RELEASE TO ATTACH. THEN WITH CERTAIN MOVEMENT BELT WILL LOCK YOU IN POSITION, NO ROOM TO MOVE UPPER TORSO. TOLD BY DEALER AND BUICK THAT THE PART IS NOT RELEASABLE, ONLY A PRODUCTION PART. IT HAS BEEN SITTING AT DEALERSHIP FOR OVER 3 WEEKS, STILL WAITING ON BELT ASSEMBLY. DEALER CLAIMS THAT THEY CAN ONLY WAIT ON GM, YET DEALER IS SENDING ME INFO ON THEIR GRET CUSTOMER SERVICE AND SALES. SALESMAN CONTACTED ME AND WANTED TO KNOW HOW AM I ENJOYING NEW VEHICLE--TOLD HIM TO LOOK OUT HIS WINDOW WHERE IT HAS BEEN SITTING FOR LAST 3 WEEKS. ALSO DRIVER SIDE WIPER ARM WAS HITTING A PILLAR WHEN IN OPERATION, VEHICLE WAS IN SHOP TO GET THIS AND DEFECTIVE PAINT ON BUMPER FOR 1 WEEK. WITH SEAT BELT ISSUE THIS IS GETTING CLOSE TO 1 MONTH.
Mfg Campaign: 10990510
Recall Date: May 19, 2017
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CAR HAS 500 MILES ON IT. DRIVER SEAT BELT WILL NOT RELEASE. HAVE TO PUSH PULL NUMEROUS TIMES FOR ABOUT 2-4 MINUTES TO GET BELT TO RELEASE TO ATTACH. THEN WITH CERTAIN MOVEMENT BELT WILL LOCK YOU IN POSITION, NO ROOM TO MOVE UPPER TORSO. TOLD BY DEALER AND BUICK THAT THE PART IS NOT RELEASABLE, ONLY A PRODUCTION PART. IT HAS BEEN SITTING AT DEALERSHIP FOR OVER 3 WEEKS, STILL WAITING ON BELT ASSEMBLY. DEALER CLAIMS THAT THEY CAN ONLY WAIT ON GM, YET DEALER IS SENDING ME INFO ON THEIR GRET CUSTOMER SERVICE AND SALES. SALESMAN CONTACTED ME AND WANTED TO KNOW HOW AM I ENJOYING NEW VEHICLE--TOLD HIM TO LOOK OUT HIS WINDOW WHERE IT HAS BEEN SITTING FOR LAST 3 WEEKS. ALSO DRIVER SIDE WIPER ARM WAS HITTING A PILLAR WHEN IN OPERATION, VEHICLE WAS IN SHOP TO GET THIS AND DEFECTIVE PAINT ON BUMPER FOR 1 WEEK. WITH SEAT BELT ISSUE THIS IS GETTING CLOSE TO 1 MONTH.
Corrective Action:
CAR HAS 500 MILES ON IT. DRIVER SEAT BELT WILL NOT RELEASE. HAVE TO PUSH PULL NUMEROUS TIMES FOR ABOUT 2-4 MINUTES TO GET BELT TO RELEASE TO ATTACH. THEN WITH CERTAIN MOVEMENT BELT WILL LOCK YOU IN POSITION, NO ROOM TO MOVE UPPER TORSO. TOLD BY DEALER AND BUICK THAT THE PART IS NOT RELEASABLE, ONLY A PRODUCTION PART. IT HAS BEEN SITTING AT DEALERSHIP FOR OVER 3 WEEKS, STILL WAITING ON BELT ASSEMBLY. DEALER CLAIMS THAT THEY CAN ONLY WAIT ON GM, YET DEALER IS SENDING ME INFO ON THEIR GRET CUSTOMER SERVICE AND SALES. SALESMAN CONTACTED ME AND WANTED TO KNOW HOW AM I ENJOYING NEW VEHICLE--TOLD HIM TO LOOK OUT HIS WINDOW WHERE IT HAS BEEN SITTING FOR LAST 3 WEEKS. ALSO DRIVER SIDE WIPER ARM WAS HITTING A PILLAR WHEN IN OPERATION, VEHICLE WAS IN SHOP TO GET THIS AND DEFECTIVE PAINT ON BUMPER FOR 1 WEEK. WITH SEAT BELT ISSUE THIS IS GETTING CLOSE TO 1 MONTH.
Additional Notes:
CAR HAS 500 MILES ON IT. DRIVER SEAT BELT WILL NOT RELEASE. HAVE TO PUSH PULL NUMEROUS TIMES FOR ABOUT 2-4 MINUTES TO GET BELT TO RELEASE TO ATTACH. THEN WITH CERTAIN MOVEMENT BELT WILL LOCK YOU IN POSITION, NO ROOM TO MOVE UPPER TORSO. TOLD BY DEALER AND BUICK THAT THE PART IS NOT RELEASABLE, ONLY A PRODUCTION PART. IT HAS BEEN SITTING AT DEALERSHIP FOR OVER 3 WEEKS, STILL WAITING ON BELT ASSEMBLY. DEALER CLAIMS THAT THEY CAN ONLY WAIT ON GM, YET DEALER IS SENDING ME INFO ON THEIR GRET CUSTOMER SERVICE AND SALES. SALESMAN CONTACTED ME AND WANTED TO KNOW HOW AM I ENJOYING NEW VEHICLE--TOLD HIM TO LOOK OUT HIS WINDOW WHERE IT HAS BEEN SITTING FOR LAST 3 WEEKS. ALSO DRIVER SIDE WIPER ARM WAS HITTING A PILLAR WHEN IN OPERATION, VEHICLE WAS IN SHOP TO GET THIS AND DEFECTIVE PAINT ON BUMPER FOR 1 WEEK. WITH SEAT BELT ISSUE THIS IS GETTING CLOSE TO 1 MONTH.
Mfg Campaign: 10990510
Recall Date: May 19, 2017
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON NOVEMBER 19, 2016, I PURCHASED THE 2017 BUICK LACROSSE PREMIUM AWD. ON THAT SAME DAY, WHILE I WAS DRIVING ON THE HIGHWAY THE OVERHEATED ENGINE LIGHT CAME ON, BEEPING SOUND, OIL LIGHT CAME ON, SHORTLY VEHICLE INDICATED IMMEDIATELY TO STOP, WHICH I DID, STRANDED ON THE HIGHWAY IN EN ROUTE TO DEALERSHIP. I HAD JUST LEFT THE DEALERSHIP APPROXIMATELY FIVE MINUTES AGO AFTER I PURCHASED THE VEHICLE. THE VEHICLE WAS TOWED TO DEALERSHIP. SIMULTANEOUSLY AT 4:48 P.M. EST, ONSTAR SENT NOTIFICATION VIA EMAIL STATING, "A CRITICAL ISSUE WITH THE ENGINE AND TRANSMISSION SYSTEM IN YOUR 2017 BUICK LACROSSE AWD HAS BEEN DETECTED...PLEASE SERVICE YOUR VEHICLE IMMEDIATELY." ON NOVEMBER 20, 2016, I RESCINDED MY CONTRACT WITH DEALERSHIP CONNECTED TO THE ABOVE ISSUES. ON NOVEMBER 21, 2016, DEALERSHIP FULLY REFUNDED $47,848.19 AND CONTINUED ITS POSSESSION OF SAID VEHICLE SINCE NOVEMBER 19, 2016. ON SEPTEMBER 10, 2016, I ORDERED THE VEHICLE WITH THE DEALERSHIP WITH HIGH EXPECTATIONS ON A NEW VEHICLE. THE DEALERSHIP DID NOT DISCLOSE TO ME ABOUT THE ABOVE PROBLEMS AND SAFETY ISSUES PRIOR TO MY PURCHASE. I FELT UNSAFE IN THE VEHICLE BECAUSE IT WAS MAKING LOUD NOISES UNDERNEATH THE CAR AS I DROVE IT, FOR EXAMPLE, I FELT LIKE I WAS GOING TO BLOW UP IN THE VEHICLE. I ALSO FELT UNSAFE DRIVING AT LOW SPEED WITH THE EMERGENCY LIGHTS ON THE HIGHWAY. I FELT UNSAFE STRANDED ON THE HIGHWAY IN THE VEHICLE, WAITING FOR THE TOW TRUCK. *TR
Corrective Action:
ON NOVEMBER 19, 2016, I PURCHASED THE 2017 BUICK LACROSSE PREMIUM AWD. ON THAT SAME DAY, WHILE I WAS DRIVING ON THE HIGHWAY THE OVERHEATED ENGINE LIGHT CAME ON, BEEPING SOUND, OIL LIGHT CAME ON, SHORTLY VEHICLE INDICATED IMMEDIATELY TO STOP, WHICH I DID, STRANDED ON THE HIGHWAY IN EN ROUTE TO DEALERSHIP. I HAD JUST LEFT THE DEALERSHIP APPROXIMATELY FIVE MINUTES AGO AFTER I PURCHASED THE VEHICLE. THE VEHICLE WAS TOWED TO DEALERSHIP. SIMULTANEOUSLY AT 4:48 P.M. EST, ONSTAR SENT NOTIFICATION VIA EMAIL STATING, "A CRITICAL ISSUE WITH THE ENGINE AND TRANSMISSION SYSTEM IN YOUR 2017 BUICK LACROSSE AWD HAS BEEN DETECTED...PLEASE SERVICE YOUR VEHICLE IMMEDIATELY." ON NOVEMBER 20, 2016, I RESCINDED MY CONTRACT WITH DEALERSHIP CONNECTED TO THE ABOVE ISSUES. ON NOVEMBER 21, 2016, DEALERSHIP FULLY REFUNDED $47,848.19 AND CONTINUED ITS POSSESSION OF SAID VEHICLE SINCE NOVEMBER 19, 2016. ON SEPTEMBER 10, 2016, I ORDERED THE VEHICLE WITH THE DEALERSHIP WITH HIGH EXPECTATIONS ON A NEW VEHICLE. THE DEALERSHIP DID NOT DISCLOSE TO ME ABOUT THE ABOVE PROBLEMS AND SAFETY ISSUES PRIOR TO MY PURCHASE. I FELT UNSAFE IN THE VEHICLE BECAUSE IT WAS MAKING LOUD NOISES UNDERNEATH THE CAR AS I DROVE IT, FOR EXAMPLE, I FELT LIKE I WAS GOING TO BLOW UP IN THE VEHICLE. I ALSO FELT UNSAFE DRIVING AT LOW SPEED WITH THE EMERGENCY LIGHTS ON THE HIGHWAY. I FELT UNSAFE STRANDED ON THE HIGHWAY IN THE VEHICLE, WAITING FOR THE TOW TRUCK. *TR
Additional Notes:
ON NOVEMBER 19, 2016, I PURCHASED THE 2017 BUICK LACROSSE PREMIUM AWD. ON THAT SAME DAY, WHILE I WAS DRIVING ON THE HIGHWAY THE OVERHEATED ENGINE LIGHT CAME ON, BEEPING SOUND, OIL LIGHT CAME ON, SHORTLY VEHICLE INDICATED IMMEDIATELY TO STOP, WHICH I DID, STRANDED ON THE HIGHWAY IN EN ROUTE TO DEALERSHIP. I HAD JUST LEFT THE DEALERSHIP APPROXIMATELY FIVE MINUTES AGO AFTER I PURCHASED THE VEHICLE. THE VEHICLE WAS TOWED TO DEALERSHIP. SIMULTANEOUSLY AT 4:48 P.M. EST, ONSTAR SENT NOTIFICATION VIA EMAIL STATING, "A CRITICAL ISSUE WITH THE ENGINE AND TRANSMISSION SYSTEM IN YOUR 2017 BUICK LACROSSE AWD HAS BEEN DETECTED...PLEASE SERVICE YOUR VEHICLE IMMEDIATELY." ON NOVEMBER 20, 2016, I RESCINDED MY CONTRACT WITH DEALERSHIP CONNECTED TO THE ABOVE ISSUES. ON NOVEMBER 21, 2016, DEALERSHIP FULLY REFUNDED $47,848.19 AND CONTINUED ITS POSSESSION OF SAID VEHICLE SINCE NOVEMBER 19, 2016. ON SEPTEMBER 10, 2016, I ORDERED THE VEHICLE WITH THE DEALERSHIP WITH HIGH EXPECTATIONS ON A NEW VEHICLE. THE DEALERSHIP DID NOT DISCLOSE TO ME ABOUT THE ABOVE PROBLEMS AND SAFETY ISSUES PRIOR TO MY PURCHASE. I FELT UNSAFE IN THE VEHICLE BECAUSE IT WAS MAKING LOUD NOISES UNDERNEATH THE CAR AS I DROVE IT, FOR EXAMPLE, I FELT LIKE I WAS GOING TO BLOW UP IN THE VEHICLE. I ALSO FELT UNSAFE DRIVING AT LOW SPEED WITH THE EMERGENCY LIGHTS ON THE HIGHWAY. I FELT UNSAFE STRANDED ON THE HIGHWAY IN THE VEHICLE, WAITING FOR THE TOW TRUCK. *TR
Mfg Campaign: 10928434
Recall Date: Nov 28, 2016
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
ON NOVEMBER 19, 2016, I PURCHASED THE 2017 BUICK LACROSSE PREMIUM AWD. ON THAT SAME DAY, WHILE I WAS DRIVING ON THE HIGHWAY THE OVERHEATED ENGINE LIGHT CAME ON, BEEPING SOUND, OIL LIGHT CAME ON, SHORTLY VEHICLE INDICATED IMMEDIATELY TO STOP, WHICH I DID, STRANDED ON THE HIGHWAY IN EN ROUTE TO DEALERSHIP. I HAD JUST LEFT THE DEALERSHIP APPROXIMATELY FIVE MINUTES AGO AFTER I PURCHASED THE VEHICLE. THE VEHICLE WAS TOWED TO DEALERSHIP. SIMULTANEOUSLY AT 4:48 P.M. EST, ONSTAR SENT NOTIFICATION VIA EMAIL STATING, "A CRITICAL ISSUE WITH THE ENGINE AND TRANSMISSION SYSTEM IN YOUR 2017 BUICK LACROSSE AWD HAS BEEN DETECTED...PLEASE SERVICE YOUR VEHICLE IMMEDIATELY." ON NOVEMBER 20, 2016, I RESCINDED MY CONTRACT WITH DEALERSHIP CONNECTED TO THE ABOVE ISSUES. ON NOVEMBER 21, 2016, DEALERSHIP FULLY REFUNDED $47,848.19 AND CONTINUED ITS POSSESSION OF SAID VEHICLE SINCE NOVEMBER 19, 2016. ON SEPTEMBER 10, 2016, I ORDERED THE VEHICLE WITH THE DEALERSHIP WITH HIGH EXPECTATIONS ON A NEW VEHICLE. THE DEALERSHIP DID NOT DISCLOSE TO ME ABOUT THE ABOVE PROBLEMS AND SAFETY ISSUES PRIOR TO MY PURCHASE. I FELT UNSAFE IN THE VEHICLE BECAUSE IT WAS MAKING LOUD NOISES UNDERNEATH THE CAR AS I DROVE IT, FOR EXAMPLE, I FELT LIKE I WAS GOING TO BLOW UP IN THE VEHICLE. I ALSO FELT UNSAFE DRIVING AT LOW SPEED WITH THE EMERGENCY LIGHTS ON THE HIGHWAY. I FELT UNSAFE STRANDED ON THE HIGHWAY IN THE VEHICLE, WAITING FOR THE TOW TRUCK. *TR
Corrective Action:
ON NOVEMBER 19, 2016, I PURCHASED THE 2017 BUICK LACROSSE PREMIUM AWD. ON THAT SAME DAY, WHILE I WAS DRIVING ON THE HIGHWAY THE OVERHEATED ENGINE LIGHT CAME ON, BEEPING SOUND, OIL LIGHT CAME ON, SHORTLY VEHICLE INDICATED IMMEDIATELY TO STOP, WHICH I DID, STRANDED ON THE HIGHWAY IN EN ROUTE TO DEALERSHIP. I HAD JUST LEFT THE DEALERSHIP APPROXIMATELY FIVE MINUTES AGO AFTER I PURCHASED THE VEHICLE. THE VEHICLE WAS TOWED TO DEALERSHIP. SIMULTANEOUSLY AT 4:48 P.M. EST, ONSTAR SENT NOTIFICATION VIA EMAIL STATING, "A CRITICAL ISSUE WITH THE ENGINE AND TRANSMISSION SYSTEM IN YOUR 2017 BUICK LACROSSE AWD HAS BEEN DETECTED...PLEASE SERVICE YOUR VEHICLE IMMEDIATELY." ON NOVEMBER 20, 2016, I RESCINDED MY CONTRACT WITH DEALERSHIP CONNECTED TO THE ABOVE ISSUES. ON NOVEMBER 21, 2016, DEALERSHIP FULLY REFUNDED $47,848.19 AND CONTINUED ITS POSSESSION OF SAID VEHICLE SINCE NOVEMBER 19, 2016. ON SEPTEMBER 10, 2016, I ORDERED THE VEHICLE WITH THE DEALERSHIP WITH HIGH EXPECTATIONS ON A NEW VEHICLE. THE DEALERSHIP DID NOT DISCLOSE TO ME ABOUT THE ABOVE PROBLEMS AND SAFETY ISSUES PRIOR TO MY PURCHASE. I FELT UNSAFE IN THE VEHICLE BECAUSE IT WAS MAKING LOUD NOISES UNDERNEATH THE CAR AS I DROVE IT, FOR EXAMPLE, I FELT LIKE I WAS GOING TO BLOW UP IN THE VEHICLE. I ALSO FELT UNSAFE DRIVING AT LOW SPEED WITH THE EMERGENCY LIGHTS ON THE HIGHWAY. I FELT UNSAFE STRANDED ON THE HIGHWAY IN THE VEHICLE, WAITING FOR THE TOW TRUCK. *TR
Additional Notes:
ON NOVEMBER 19, 2016, I PURCHASED THE 2017 BUICK LACROSSE PREMIUM AWD. ON THAT SAME DAY, WHILE I WAS DRIVING ON THE HIGHWAY THE OVERHEATED ENGINE LIGHT CAME ON, BEEPING SOUND, OIL LIGHT CAME ON, SHORTLY VEHICLE INDICATED IMMEDIATELY TO STOP, WHICH I DID, STRANDED ON THE HIGHWAY IN EN ROUTE TO DEALERSHIP. I HAD JUST LEFT THE DEALERSHIP APPROXIMATELY FIVE MINUTES AGO AFTER I PURCHASED THE VEHICLE. THE VEHICLE WAS TOWED TO DEALERSHIP. SIMULTANEOUSLY AT 4:48 P.M. EST, ONSTAR SENT NOTIFICATION VIA EMAIL STATING, "A CRITICAL ISSUE WITH THE ENGINE AND TRANSMISSION SYSTEM IN YOUR 2017 BUICK LACROSSE AWD HAS BEEN DETECTED...PLEASE SERVICE YOUR VEHICLE IMMEDIATELY." ON NOVEMBER 20, 2016, I RESCINDED MY CONTRACT WITH DEALERSHIP CONNECTED TO THE ABOVE ISSUES. ON NOVEMBER 21, 2016, DEALERSHIP FULLY REFUNDED $47,848.19 AND CONTINUED ITS POSSESSION OF SAID VEHICLE SINCE NOVEMBER 19, 2016. ON SEPTEMBER 10, 2016, I ORDERED THE VEHICLE WITH THE DEALERSHIP WITH HIGH EXPECTATIONS ON A NEW VEHICLE. THE DEALERSHIP DID NOT DISCLOSE TO ME ABOUT THE ABOVE PROBLEMS AND SAFETY ISSUES PRIOR TO MY PURCHASE. I FELT UNSAFE IN THE VEHICLE BECAUSE IT WAS MAKING LOUD NOISES UNDERNEATH THE CAR AS I DROVE IT, FOR EXAMPLE, I FELT LIKE I WAS GOING TO BLOW UP IN THE VEHICLE. I ALSO FELT UNSAFE DRIVING AT LOW SPEED WITH THE EMERGENCY LIGHTS ON THE HIGHWAY. I FELT UNSAFE STRANDED ON THE HIGHWAY IN THE VEHICLE, WAITING FOR THE TOW TRUCK. *TR
Mfg Campaign: 10928434
Recall Date: Nov 28, 2016
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury