Complaints & Recalls
Consumer Complaints
26 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Noticed a recall regarding Buick Regal concerning break issues causing the valve to not operate correctly. Possibly the electronic break module not working properly and an update needed along with some parts. Recently the break valve was replaced because the break assist failed. Now, after running the vehicle for more than an hour or sometimes two, the same thing happens. My thoughts are that this affecting more vehicles than just the ones that were recalled.
Corrective Action:
Noticed a recall regarding Buick Regal concerning break issues causing the valve to not operate correctly. Possibly the electronic break module not working properly and an update needed along with some parts. Recently the break valve was replaced because the break assist failed. Now, after running the vehicle for more than an hour or sometimes two, the same thing happens. My thoughts are that this affecting more vehicles than just the ones that were recalled.
Additional Notes:
Noticed a recall regarding Buick Regal concerning break issues causing the valve to not operate correctly. Possibly the electronic break module not working properly and an update needed along with some parts. Recently the break valve was replaced because the break assist failed. Now, after running the vehicle for more than an hour or sometimes two, the same thing happens. My thoughts are that this affecting more vehicles than just the ones that were recalled.
Mfg Campaign: 11650657
Recall Date: Mar 25, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When i turn the car off the key will not allow me to remove it from ignition to the proper position to remove the key. This is a safety hazzard. I have to mess with the brakes, steering wheel and parking console and keep starting and turning off the car to get key removed. The dealer said they could not locate the problem however several of your other GM vehicles are having this issue. Please assist. I am being stranded in the dark in the cold with a car i cannot leave the key in or someone could steal the car, the doors will not lock with key in ignition.
Corrective Action:
When i turn the car off the key will not allow me to remove it from ignition to the proper position to remove the key. This is a safety hazzard. I have to mess with the brakes, steering wheel and parking console and keep starting and turning off the car to get key removed. The dealer said they could not locate the problem however several of your other GM vehicles are having this issue. Please assist. I am being stranded in the dark in the cold with a car i cannot leave the key in or someone could steal the car, the doors will not lock with key in ignition.
Additional Notes:
When i turn the car off the key will not allow me to remove it from ignition to the proper position to remove the key. This is a safety hazzard. I have to mess with the brakes, steering wheel and parking console and keep starting and turning off the car to get key removed. The dealer said they could not locate the problem however several of your other GM vehicles are having this issue. Please assist. I am being stranded in the dark in the cold with a car i cannot leave the key in or someone could steal the car, the doors will not lock with key in ignition.
Mfg Campaign: 11639097
Recall Date: Jan 28, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When i turn the car off the key will not allow me to remove it from ignition to the proper position to remove the key. This is a safety hazzard. I have to mess with the brakes, steering wheel and parking console and keep starting and turning off the car to get key removed. The dealer said they could not locate the problem however several of your other GM vehicles are having this issue. Please assist. I am being stranded in the dark in the cold with a car i cannot leave the key in or someone could steal the car, the doors will not lock with key in ignition.
Corrective Action:
When i turn the car off the key will not allow me to remove it from ignition to the proper position to remove the key. This is a safety hazzard. I have to mess with the brakes, steering wheel and parking console and keep starting and turning off the car to get key removed. The dealer said they could not locate the problem however several of your other GM vehicles are having this issue. Please assist. I am being stranded in the dark in the cold with a car i cannot leave the key in or someone could steal the car, the doors will not lock with key in ignition.
Additional Notes:
When i turn the car off the key will not allow me to remove it from ignition to the proper position to remove the key. This is a safety hazzard. I have to mess with the brakes, steering wheel and parking console and keep starting and turning off the car to get key removed. The dealer said they could not locate the problem however several of your other GM vehicles are having this issue. Please assist. I am being stranded in the dark in the cold with a car i cannot leave the key in or someone could steal the car, the doors will not lock with key in ignition.
Mfg Campaign: 11639097
Recall Date: Jan 28, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
When i turn the car off the key will not allow me to remove it from ignition to the proper position to remove the key. This is a safety hazzard. I have to mess with the brakes, steering wheel and parking console and keep starting and turning off the car to get key removed. The dealer said they could not locate the problem however several of your other GM vehicles are having this issue. Please assist. I am being stranded in the dark in the cold with a car i cannot leave the key in or someone could steal the car, the doors will not lock with key in ignition.
Corrective Action:
When i turn the car off the key will not allow me to remove it from ignition to the proper position to remove the key. This is a safety hazzard. I have to mess with the brakes, steering wheel and parking console and keep starting and turning off the car to get key removed. The dealer said they could not locate the problem however several of your other GM vehicles are having this issue. Please assist. I am being stranded in the dark in the cold with a car i cannot leave the key in or someone could steal the car, the doors will not lock with key in ignition.
Additional Notes:
When i turn the car off the key will not allow me to remove it from ignition to the proper position to remove the key. This is a safety hazzard. I have to mess with the brakes, steering wheel and parking console and keep starting and turning off the car to get key removed. The dealer said they could not locate the problem however several of your other GM vehicles are having this issue. Please assist. I am being stranded in the dark in the cold with a car i cannot leave the key in or someone could steal the car, the doors will not lock with key in ignition.
Mfg Campaign: 11639097
Recall Date: Jan 28, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2017 Buick Regal. The contact stated while driving approximately 15 MPH, the braking system suddenly malfunctioned and the brake pedal was firm while depressed, causing the braking distance to be extended. The vehicle was towed to the local dealer who diagnosed that the brake vacuum pump had failed and needed to be replaced. The vehicle was not yet repaired. The contact stated that the failure had previously occurred, and the vacuum pump was replaced by the dealer; however, the failure reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2017 Buick Regal. The contact stated while driving approximately 15 MPH, the braking system suddenly malfunctioned and the brake pedal was firm while depressed, causing the braking distance to be extended. The vehicle was towed to the local dealer who diagnosed that the brake vacuum pump had failed and needed to be replaced. The vehicle was not yet repaired. The contact stated that the failure had previously occurred, and the vacuum pump was replaced by the dealer; however, the failure reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2017 Buick Regal. The contact stated while driving approximately 15 MPH, the braking system suddenly malfunctioned and the brake pedal was firm while depressed, causing the braking distance to be extended. The vehicle was towed to the local dealer who diagnosed that the brake vacuum pump had failed and needed to be replaced. The vehicle was not yet repaired. The contact stated that the failure had previously occurred, and the vacuum pump was replaced by the dealer; however, the failure reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 100,000.
Mfg Campaign: 11624072
Recall Date: Nov 7, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2017 Buick Regal. The contact stated while driving 80-85 MPH downhill and depressing the brake pedal, the brake pedal was rigid, failed to lower as needed, and the vehicle failed to respond. The Brake Assist warning light was illuminated. The contact stated that upon depressing the brake pedal harder, the brake pedal slightly travelled down and bounced back. Additionally, the steering wheel shuddered, and the vehicle failed to respond. The contact allowed the vehicle to gradually decelerate independently. The contact was able to drive to her destination at slower speeds. The contact related the failure to NHTSA Campaign Number: 22V465000 (Service Brakes, Hydraulic) however, the VIN was not included. The vehicle was taken to the dealer, where a fee was charged for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 165,000.
Corrective Action:
The contact owns a 2017 Buick Regal. The contact stated while driving 80-85 MPH downhill and depressing the brake pedal, the brake pedal was rigid, failed to lower as needed, and the vehicle failed to respond. The Brake Assist warning light was illuminated. The contact stated that upon depressing the brake pedal harder, the brake pedal slightly travelled down and bounced back. Additionally, the steering wheel shuddered, and the vehicle failed to respond. The contact allowed the vehicle to gradually decelerate independently. The contact was able to drive to her destination at slower speeds. The contact related the failure to NHTSA Campaign Number: 22V465000 (Service Brakes, Hydraulic) however, the VIN was not included. The vehicle was taken to the dealer, where a fee was charged for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 165,000.
Additional Notes:
The contact owns a 2017 Buick Regal. The contact stated while driving 80-85 MPH downhill and depressing the brake pedal, the brake pedal was rigid, failed to lower as needed, and the vehicle failed to respond. The Brake Assist warning light was illuminated. The contact stated that upon depressing the brake pedal harder, the brake pedal slightly travelled down and bounced back. Additionally, the steering wheel shuddered, and the vehicle failed to respond. The contact allowed the vehicle to gradually decelerate independently. The contact was able to drive to her destination at slower speeds. The contact related the failure to NHTSA Campaign Number: 22V465000 (Service Brakes, Hydraulic) however, the VIN was not included. The vehicle was taken to the dealer, where a fee was charged for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 165,000.
Mfg Campaign: 11584466
Recall Date: Apr 22, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving on the interstate going up the mountain and my 2017 Regal started to choke going up the incline. I was pressing my gas to the floor and nothing when this happened I quickly pulled off to the side when I tapped my brakes they felt as if I was pressing on a concrete block. I was able to stop but it was pretty scary. I had no cell phone reception going up this mountain in the dark late at night, I had to slowly drive the car home which was a good 20 minutes to go. Turns out according to my dad my brake vacuum pump busted apart so he replaced the part, he bought a GM certified part. This happened again just this past week it’s been a month and a half since the first incident. I had to spend $600 on the same part and I took it to the dealership this time. The mechanic said the part I had gotten must’ve been a faulty part he couldn’t see what the issue was and why it again for the 2nd time going up the same mountain pretty much at the same spot it happened the first time. The only difference was this time I had no other issues happening I was using cruise control hardly used my brakes the entire trip when I pulled off the exit I tapped my brakes and again it was like I was pressing on concrete. Seems odd that this happened so close together. I’ve had a lot of issues with this car once it hit 100k in miles. Electrical issues, just weird random things happen briefly and then it’s fine.
Corrective Action:
I was driving on the interstate going up the mountain and my 2017 Regal started to choke going up the incline. I was pressing my gas to the floor and nothing when this happened I quickly pulled off to the side when I tapped my brakes they felt as if I was pressing on a concrete block. I was able to stop but it was pretty scary. I had no cell phone reception going up this mountain in the dark late at night, I had to slowly drive the car home which was a good 20 minutes to go. Turns out according to my dad my brake vacuum pump busted apart so he replaced the part, he bought a GM certified part. This happened again just this past week it’s been a month and a half since the first incident. I had to spend $600 on the same part and I took it to the dealership this time. The mechanic said the part I had gotten must’ve been a faulty part he couldn’t see what the issue was and why it again for the 2nd time going up the same mountain pretty much at the same spot it happened the first time. The only difference was this time I had no other issues happening I was using cruise control hardly used my brakes the entire trip when I pulled off the exit I tapped my brakes and again it was like I was pressing on concrete. Seems odd that this happened so close together. I’ve had a lot of issues with this car once it hit 100k in miles. Electrical issues, just weird random things happen briefly and then it’s fine.
Additional Notes:
I was driving on the interstate going up the mountain and my 2017 Regal started to choke going up the incline. I was pressing my gas to the floor and nothing when this happened I quickly pulled off to the side when I tapped my brakes they felt as if I was pressing on a concrete block. I was able to stop but it was pretty scary. I had no cell phone reception going up this mountain in the dark late at night, I had to slowly drive the car home which was a good 20 minutes to go. Turns out according to my dad my brake vacuum pump busted apart so he replaced the part, he bought a GM certified part. This happened again just this past week it’s been a month and a half since the first incident. I had to spend $600 on the same part and I took it to the dealership this time. The mechanic said the part I had gotten must’ve been a faulty part he couldn’t see what the issue was and why it again for the 2nd time going up the same mountain pretty much at the same spot it happened the first time. The only difference was this time I had no other issues happening I was using cruise control hardly used my brakes the entire trip when I pulled off the exit I tapped my brakes and again it was like I was pressing on concrete. Seems odd that this happened so close together. I’ve had a lot of issues with this car once it hit 100k in miles. Electrical issues, just weird random things happen briefly and then it’s fine.
Mfg Campaign: 11549599
Recall Date: Oct 12, 2023
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was driving on the interstate going up the mountain and my 2017 Regal started to choke going up the incline. I was pressing my gas to the floor and nothing when this happened I quickly pulled off to the side when I tapped my brakes they felt as if I was pressing on a concrete block. I was able to stop but it was pretty scary. I had no cell phone reception going up this mountain in the dark late at night, I had to slowly drive the car home which was a good 20 minutes to go. Turns out according to my dad my brake vacuum pump busted apart so he replaced the part, he bought a GM certified part. This happened again just this past week it’s been a month and a half since the first incident. I had to spend $600 on the same part and I took it to the dealership this time. The mechanic said the part I had gotten must’ve been a faulty part he couldn’t see what the issue was and why it again for the 2nd time going up the same mountain pretty much at the same spot it happened the first time. The only difference was this time I had no other issues happening I was using cruise control hardly used my brakes the entire trip when I pulled off the exit I tapped my brakes and again it was like I was pressing on concrete. Seems odd that this happened so close together. I’ve had a lot of issues with this car once it hit 100k in miles. Electrical issues, just weird random things happen briefly and then it’s fine.
Corrective Action:
I was driving on the interstate going up the mountain and my 2017 Regal started to choke going up the incline. I was pressing my gas to the floor and nothing when this happened I quickly pulled off to the side when I tapped my brakes they felt as if I was pressing on a concrete block. I was able to stop but it was pretty scary. I had no cell phone reception going up this mountain in the dark late at night, I had to slowly drive the car home which was a good 20 minutes to go. Turns out according to my dad my brake vacuum pump busted apart so he replaced the part, he bought a GM certified part. This happened again just this past week it’s been a month and a half since the first incident. I had to spend $600 on the same part and I took it to the dealership this time. The mechanic said the part I had gotten must’ve been a faulty part he couldn’t see what the issue was and why it again for the 2nd time going up the same mountain pretty much at the same spot it happened the first time. The only difference was this time I had no other issues happening I was using cruise control hardly used my brakes the entire trip when I pulled off the exit I tapped my brakes and again it was like I was pressing on concrete. Seems odd that this happened so close together. I’ve had a lot of issues with this car once it hit 100k in miles. Electrical issues, just weird random things happen briefly and then it’s fine.
Additional Notes:
I was driving on the interstate going up the mountain and my 2017 Regal started to choke going up the incline. I was pressing my gas to the floor and nothing when this happened I quickly pulled off to the side when I tapped my brakes they felt as if I was pressing on a concrete block. I was able to stop but it was pretty scary. I had no cell phone reception going up this mountain in the dark late at night, I had to slowly drive the car home which was a good 20 minutes to go. Turns out according to my dad my brake vacuum pump busted apart so he replaced the part, he bought a GM certified part. This happened again just this past week it’s been a month and a half since the first incident. I had to spend $600 on the same part and I took it to the dealership this time. The mechanic said the part I had gotten must’ve been a faulty part he couldn’t see what the issue was and why it again for the 2nd time going up the same mountain pretty much at the same spot it happened the first time. The only difference was this time I had no other issues happening I was using cruise control hardly used my brakes the entire trip when I pulled off the exit I tapped my brakes and again it was like I was pressing on concrete. Seems odd that this happened so close together. I’ve had a lot of issues with this car once it hit 100k in miles. Electrical issues, just weird random things happen briefly and then it’s fine.
Mfg Campaign: 11549599
Recall Date: Oct 12, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2017 Buick Regal. The contact stated while driving 35 MPH and approaching a traffic light, the contact depressed the brake pedal, but the vehicle failed to stop as needed. The contact stated he used the parking brake to stop the vehicle. The contact stated that the brake assist warning light was illuminated after the failure had occurred. The contact continued driving the vehicle at 5 MPH to a nearby gas station and continued to use the parking brake to stop the vehicle. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the brake vacuum pump to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 51,528.
Corrective Action:
The contact owns a 2017 Buick Regal. The contact stated while driving 35 MPH and approaching a traffic light, the contact depressed the brake pedal, but the vehicle failed to stop as needed. The contact stated he used the parking brake to stop the vehicle. The contact stated that the brake assist warning light was illuminated after the failure had occurred. The contact continued driving the vehicle at 5 MPH to a nearby gas station and continued to use the parking brake to stop the vehicle. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the brake vacuum pump to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 51,528.
Additional Notes:
The contact owns a 2017 Buick Regal. The contact stated while driving 35 MPH and approaching a traffic light, the contact depressed the brake pedal, but the vehicle failed to stop as needed. The contact stated he used the parking brake to stop the vehicle. The contact stated that the brake assist warning light was illuminated after the failure had occurred. The contact continued driving the vehicle at 5 MPH to a nearby gas station and continued to use the parking brake to stop the vehicle. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the brake vacuum pump to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 51,528.
Mfg Campaign: 11522903
Recall Date: May 19, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2017 Buick Regal. The contact stated that while driving at 70 MPH, the brake pedal was depressed and traveled to the floorboard as the vehicle rear-ended another vehicle. It was unknown if any warning lights illuminated. The contact stated that no injuries were sustained. A police report was filed. The vehicle was towed to a collision repair facility. The contact stated he was unaware of the cause of the brake failure as well as what was repaired. The contact stated that the failure reoccurred in August of 2022 while driving at 70 MPH, the brake pedal was depressed and traveled to the floorboard as the vehicle rolled to a stop. The contact was once again unaware of any warning lights. The vehicle was towed to an independent mechanic where the vacuum brake booster and sensor were replaced. The contact stated that the failure reoccurred for a third time in April of 2023 while driving at 70 MPH, the brake pedal was depressed once again and traveled to the floor as the failed message " Vacuum Pump Brake Booster" was displayed. The vehicle was able to be driven to the contact's residence as he was awaiting a tow to the dealer for diagnosis and repairs. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in a recall and opened a case. The contact was relating the failure to NHTSA Campaign Number: 22V465000 (Service Brakes, Hydraulic) however, the vehicle year, make, and model was not included. The failure mileage was 70,509.
Corrective Action:
The contact owns a 2017 Buick Regal. The contact stated that while driving at 70 MPH, the brake pedal was depressed and traveled to the floorboard as the vehicle rear-ended another vehicle. It was unknown if any warning lights illuminated. The contact stated that no injuries were sustained. A police report was filed. The vehicle was towed to a collision repair facility. The contact stated he was unaware of the cause of the brake failure as well as what was repaired. The contact stated that the failure reoccurred in August of 2022 while driving at 70 MPH, the brake pedal was depressed and traveled to the floorboard as the vehicle rolled to a stop. The contact was once again unaware of any warning lights. The vehicle was towed to an independent mechanic where the vacuum brake booster and sensor were replaced. The contact stated that the failure reoccurred for a third time in April of 2023 while driving at 70 MPH, the brake pedal was depressed once again and traveled to the floor as the failed message " Vacuum Pump Brake Booster" was displayed. The vehicle was able to be driven to the contact's residence as he was awaiting a tow to the dealer for diagnosis and repairs. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in a recall and opened a case. The contact was relating the failure to NHTSA Campaign Number: 22V465000 (Service Brakes, Hydraulic) however, the vehicle year, make, and model was not included. The failure mileage was 70,509.
Additional Notes:
The contact owns a 2017 Buick Regal. The contact stated that while driving at 70 MPH, the brake pedal was depressed and traveled to the floorboard as the vehicle rear-ended another vehicle. It was unknown if any warning lights illuminated. The contact stated that no injuries were sustained. A police report was filed. The vehicle was towed to a collision repair facility. The contact stated he was unaware of the cause of the brake failure as well as what was repaired. The contact stated that the failure reoccurred in August of 2022 while driving at 70 MPH, the brake pedal was depressed and traveled to the floorboard as the vehicle rolled to a stop. The contact was once again unaware of any warning lights. The vehicle was towed to an independent mechanic where the vacuum brake booster and sensor were replaced. The contact stated that the failure reoccurred for a third time in April of 2023 while driving at 70 MPH, the brake pedal was depressed once again and traveled to the floor as the failed message " Vacuum Pump Brake Booster" was displayed. The vehicle was able to be driven to the contact's residence as he was awaiting a tow to the dealer for diagnosis and repairs. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in a recall and opened a case. The contact was relating the failure to NHTSA Campaign Number: 22V465000 (Service Brakes, Hydraulic) however, the vehicle year, make, and model was not included. The failure mileage was 70,509.
Mfg Campaign: 11517415
Recall Date: Apr 17, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes failed. This happened twice in 14 months. Vacuum Pump had to be replaced both times. The first time it happened it was sitting in a parking lot and we just started to pull out. The second time we were on a 4 lane highway in the fast lane and had to pull the car over through the lanes to the berm of the highway. No warning lights came on and no problems beforehand. The car has been well maintained and kept up to date with all maintenance.
Corrective Action:
Brakes failed. This happened twice in 14 months. Vacuum Pump had to be replaced both times. The first time it happened it was sitting in a parking lot and we just started to pull out. The second time we were on a 4 lane highway in the fast lane and had to pull the car over through the lanes to the berm of the highway. No warning lights came on and no problems beforehand. The car has been well maintained and kept up to date with all maintenance.
Additional Notes:
Brakes failed. This happened twice in 14 months. Vacuum Pump had to be replaced both times. The first time it happened it was sitting in a parking lot and we just started to pull out. The second time we were on a 4 lane highway in the fast lane and had to pull the car over through the lanes to the berm of the highway. No warning lights came on and no problems beforehand. The car has been well maintained and kept up to date with all maintenance.
Mfg Campaign: 11485472
Recall Date: Sep 20, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2017 Buick Regal. The contact stated while her son was exiting a parking spot at 5 MPH and depressing the brake pedal, the vehicle failed to stop the vehicle. The contact stated no warning light was illuminated. The contact stated that the vehicle rolled to a stop. The driver took the vehicle to an independent mechanic and was informed that the vacuum pump needed to be replaced. The vehicle was repaired but experienced the failure a second time on 9/17/2022. The contact took the vehicle to another independent mechanic and was informed that the vacuum pump needed to be replaced a second time. The vehicle was repaired. The contact stated that the local dealer was notified of the first failure but not the second failure. The manufacturer had been informed of the failure. The failure mileage was approximately 76,000.
Corrective Action:
The contact owns a 2017 Buick Regal. The contact stated while her son was exiting a parking spot at 5 MPH and depressing the brake pedal, the vehicle failed to stop the vehicle. The contact stated no warning light was illuminated. The contact stated that the vehicle rolled to a stop. The driver took the vehicle to an independent mechanic and was informed that the vacuum pump needed to be replaced. The vehicle was repaired but experienced the failure a second time on 9/17/2022. The contact took the vehicle to another independent mechanic and was informed that the vacuum pump needed to be replaced a second time. The vehicle was repaired. The contact stated that the local dealer was notified of the first failure but not the second failure. The manufacturer had been informed of the failure. The failure mileage was approximately 76,000.
Additional Notes:
The contact owns a 2017 Buick Regal. The contact stated while her son was exiting a parking spot at 5 MPH and depressing the brake pedal, the vehicle failed to stop the vehicle. The contact stated no warning light was illuminated. The contact stated that the vehicle rolled to a stop. The driver took the vehicle to an independent mechanic and was informed that the vacuum pump needed to be replaced. The vehicle was repaired but experienced the failure a second time on 9/17/2022. The contact took the vehicle to another independent mechanic and was informed that the vacuum pump needed to be replaced a second time. The vehicle was repaired. The contact stated that the local dealer was notified of the first failure but not the second failure. The manufacturer had been informed of the failure. The failure mileage was approximately 76,000.
Mfg Campaign: 11485307
Recall Date: Sep 19, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2017 Buick Regal. The contact stated while driving 80 MPH, the brake pedal seized while depressed, preventing the vehicle from immediately stopping. The brake assist warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with a brake vacuum pump failure. The dealer informed the contact that the exhaust camshaft needed to be replaced and the computer needed to be reset. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2017 Buick Regal. The contact stated while driving 80 MPH, the brake pedal seized while depressed, preventing the vehicle from immediately stopping. The brake assist warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with a brake vacuum pump failure. The dealer informed the contact that the exhaust camshaft needed to be replaced and the computer needed to be reset. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2017 Buick Regal. The contact stated while driving 80 MPH, the brake pedal seized while depressed, preventing the vehicle from immediately stopping. The brake assist warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with a brake vacuum pump failure. The dealer informed the contact that the exhaust camshaft needed to be replaced and the computer needed to be reset. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.
Mfg Campaign: 11475674
Recall Date: Jul 25, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vacuum Pump blew up forcing cam shaft sensor to blew out of engine and caused my brakes to fail. This happened at a stop sign. I proceed through the stop in front of a semi-tractor. Fortunately it was in front of the police station in(30mph) town zone and he was able to brake before killing me. My vehicle stopped before going through the front door of an auto shop, My Timing Cam is damaged and Shepherds is quoting $2600 to replace, plus an additional $800 already spent in replacing the vacuum pump. I’ve driven the car an additional 6 months with the cam sensor detached but the vehicle stalls when I slow or stop. This has caused additional hazardous situations. Person(s) will die if this defect is not addressed, it’s probably already happened. I have over 25 years in Automotive safety systems design and manufacture, this needs addressed immediately.
Corrective Action:
Vacuum Pump blew up forcing cam shaft sensor to blew out of engine and caused my brakes to fail. This happened at a stop sign. I proceed through the stop in front of a semi-tractor. Fortunately it was in front of the police station in(30mph) town zone and he was able to brake before killing me. My vehicle stopped before going through the front door of an auto shop, My Timing Cam is damaged and Shepherds is quoting $2600 to replace, plus an additional $800 already spent in replacing the vacuum pump. I’ve driven the car an additional 6 months with the cam sensor detached but the vehicle stalls when I slow or stop. This has caused additional hazardous situations. Person(s) will die if this defect is not addressed, it’s probably already happened. I have over 25 years in Automotive safety systems design and manufacture, this needs addressed immediately.
Additional Notes:
Vacuum Pump blew up forcing cam shaft sensor to blew out of engine and caused my brakes to fail. This happened at a stop sign. I proceed through the stop in front of a semi-tractor. Fortunately it was in front of the police station in(30mph) town zone and he was able to brake before killing me. My vehicle stopped before going through the front door of an auto shop, My Timing Cam is damaged and Shepherds is quoting $2600 to replace, plus an additional $800 already spent in replacing the vacuum pump. I’ve driven the car an additional 6 months with the cam sensor detached but the vehicle stalls when I slow or stop. This has caused additional hazardous situations. Person(s) will die if this defect is not addressed, it’s probably already happened. I have over 25 years in Automotive safety systems design and manufacture, this needs addressed immediately.
Mfg Campaign: 11474224
Recall Date: Jul 16, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vacuum Pump blew up forcing cam shaft sensor to blew out of engine and caused my brakes to fail. This happened at a stop sign. I proceed through the stop in front of a semi-tractor. Fortunately it was in front of the police station in(30mph) town zone and he was able to brake before killing me. My vehicle stopped before going through the front door of an auto shop, My Timing Cam is damaged and Shepherds is quoting $2600 to replace, plus an additional $800 already spent in replacing the vacuum pump. I’ve driven the car an additional 6 months with the cam sensor detached but the vehicle stalls when I slow or stop. This has caused additional hazardous situations. Person(s) will die if this defect is not addressed, it’s probably already happened. I have over 25 years in Automotive safety systems design and manufacture, this needs addressed immediately.
Corrective Action:
Vacuum Pump blew up forcing cam shaft sensor to blew out of engine and caused my brakes to fail. This happened at a stop sign. I proceed through the stop in front of a semi-tractor. Fortunately it was in front of the police station in(30mph) town zone and he was able to brake before killing me. My vehicle stopped before going through the front door of an auto shop, My Timing Cam is damaged and Shepherds is quoting $2600 to replace, plus an additional $800 already spent in replacing the vacuum pump. I’ve driven the car an additional 6 months with the cam sensor detached but the vehicle stalls when I slow or stop. This has caused additional hazardous situations. Person(s) will die if this defect is not addressed, it’s probably already happened. I have over 25 years in Automotive safety systems design and manufacture, this needs addressed immediately.
Additional Notes:
Vacuum Pump blew up forcing cam shaft sensor to blew out of engine and caused my brakes to fail. This happened at a stop sign. I proceed through the stop in front of a semi-tractor. Fortunately it was in front of the police station in(30mph) town zone and he was able to brake before killing me. My vehicle stopped before going through the front door of an auto shop, My Timing Cam is damaged and Shepherds is quoting $2600 to replace, plus an additional $800 already spent in replacing the vacuum pump. I’ve driven the car an additional 6 months with the cam sensor detached but the vehicle stalls when I slow or stop. This has caused additional hazardous situations. Person(s) will die if this defect is not addressed, it’s probably already happened. I have over 25 years in Automotive safety systems design and manufacture, this needs addressed immediately.
Mfg Campaign: 11474224
Recall Date: Jul 16, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Vacuum Pump blew up forcing cam shaft sensor to blew out of engine and caused my brakes to fail. This happened at a stop sign. I proceed through the stop in front of a semi-tractor. Fortunately it was in front of the police station in(30mph) town zone and he was able to brake before killing me. My vehicle stopped before going through the front door of an auto shop, My Timing Cam is damaged and Shepherds is quoting $2600 to replace, plus an additional $800 already spent in replacing the vacuum pump. I’ve driven the car an additional 6 months with the cam sensor detached but the vehicle stalls when I slow or stop. This has caused additional hazardous situations. Person(s) will die if this defect is not addressed, it’s probably already happened. I have over 25 years in Automotive safety systems design and manufacture, this needs addressed immediately.
Corrective Action:
Vacuum Pump blew up forcing cam shaft sensor to blew out of engine and caused my brakes to fail. This happened at a stop sign. I proceed through the stop in front of a semi-tractor. Fortunately it was in front of the police station in(30mph) town zone and he was able to brake before killing me. My vehicle stopped before going through the front door of an auto shop, My Timing Cam is damaged and Shepherds is quoting $2600 to replace, plus an additional $800 already spent in replacing the vacuum pump. I’ve driven the car an additional 6 months with the cam sensor detached but the vehicle stalls when I slow or stop. This has caused additional hazardous situations. Person(s) will die if this defect is not addressed, it’s probably already happened. I have over 25 years in Automotive safety systems design and manufacture, this needs addressed immediately.
Additional Notes:
Vacuum Pump blew up forcing cam shaft sensor to blew out of engine and caused my brakes to fail. This happened at a stop sign. I proceed through the stop in front of a semi-tractor. Fortunately it was in front of the police station in(30mph) town zone and he was able to brake before killing me. My vehicle stopped before going through the front door of an auto shop, My Timing Cam is damaged and Shepherds is quoting $2600 to replace, plus an additional $800 already spent in replacing the vacuum pump. I’ve driven the car an additional 6 months with the cam sensor detached but the vehicle stalls when I slow or stop. This has caused additional hazardous situations. Person(s) will die if this defect is not addressed, it’s probably already happened. I have over 25 years in Automotive safety systems design and manufacture, this needs addressed immediately.
Mfg Campaign: 11474224
Recall Date: Jul 16, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The wave plate has failed inside the transmission causing the car to not go in reverse. I have done my research and this is a common problem with Buick models and should be recalled. The part is only 8 dollars but the transmission must be dropped in order to replace the part, which the labor is over 2,000 dollars which isn’t fair to the customers. Something should be done as soon as possible.
Corrective Action:
The wave plate has failed inside the transmission causing the car to not go in reverse. I have done my research and this is a common problem with Buick models and should be recalled. The part is only 8 dollars but the transmission must be dropped in order to replace the part, which the labor is over 2,000 dollars which isn’t fair to the customers. Something should be done as soon as possible.
Additional Notes:
The wave plate has failed inside the transmission causing the car to not go in reverse. I have done my research and this is a common problem with Buick models and should be recalled. The part is only 8 dollars but the transmission must be dropped in order to replace the part, which the labor is over 2,000 dollars which isn’t fair to the customers. Something should be done as soon as possible.
Mfg Campaign: 11467908
Recall Date: Jun 7, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Three years in a row starting in 2020, the vacuum pump has gone out causing the brakes to malfunction (NO BRAKES). In 2020, I was coming off the freeway when the brakes went out. In 2021, the brakes went out on my daughter. June 2022, brakes out while grandson was driving. No accidents or injuries occurred. Just frazzled nerves.
Corrective Action:
Three years in a row starting in 2020, the vacuum pump has gone out causing the brakes to malfunction (NO BRAKES). In 2020, I was coming off the freeway when the brakes went out. In 2021, the brakes went out on my daughter. June 2022, brakes out while grandson was driving. No accidents or injuries occurred. Just frazzled nerves.
Additional Notes:
Three years in a row starting in 2020, the vacuum pump has gone out causing the brakes to malfunction (NO BRAKES). In 2020, I was coming off the freeway when the brakes went out. In 2021, the brakes went out on my daughter. June 2022, brakes out while grandson was driving. No accidents or injuries occurred. Just frazzled nerves.
Mfg Campaign: 11467933
Recall Date: Jun 7, 2022
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The contact owns a 2017 Buick Regal. The contact stated that the rearview camera would fail to activate while reversing. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the human interface module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact that they could not assist as there were no open recalls associated with the VIN. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2017 Buick Regal. The contact stated that the rearview camera would fail to activate while reversing. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the human interface module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact that they could not assist as there were no open recalls associated with the VIN. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2017 Buick Regal. The contact stated that the rearview camera would fail to activate while reversing. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the human interface module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact that they could not assist as there were no open recalls associated with the VIN. The failure mileage was approximately 50,000.
Mfg Campaign: 11467320
Recall Date: Jun 3, 2022
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
HID HEADLIGHTS MOISTURE ACCUMULATION INSIDE HOUSING MANUFACTURING DEFECT CAUSE IS EITHER A CRACK IN HEADLIGHT HOUSING OR SEAL COULD CAUSE DAMAGE TO BULBS AND/OR BALLAST/WIRING
Corrective Action:
HID HEADLIGHTS MOISTURE ACCUMULATION INSIDE HOUSING MANUFACTURING DEFECT CAUSE IS EITHER A CRACK IN HEADLIGHT HOUSING OR SEAL COULD CAUSE DAMAGE TO BULBS AND/OR BALLAST/WIRING
Additional Notes:
HID HEADLIGHTS MOISTURE ACCUMULATION INSIDE HOUSING MANUFACTURING DEFECT CAUSE IS EITHER A CRACK IN HEADLIGHT HOUSING OR SEAL COULD CAUSE DAMAGE TO BULBS AND/OR BALLAST/WIRING
Mfg Campaign: 11465563
Recall Date: May 21, 2022
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury