Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles. The fuel pump power control module may cause the fuel pump to fail or operate intermittently, which can interrupt fuel flow to the engine, and cause an unexpected engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212332040
Recall Date: Sep 23, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. A software issue may cause a loss of power steering assist at startup or while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212333900
Recall Date: Jun 17, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020 Chevrolet Bolt EV and 2021 GMC Canyon and Sierra 1500, 2500 and 3500, Yukon, Yukon XL, Cadillac Escalade and Escalade ESV and Chevrolet Blazer, Camaro, Colorado, Equinox, Silverado 1500, 2500 and 3500, Suburban and Tahoe vehicles. Incorrect bolts may have been used at one or more fastening locations to secure the seat belts to the vehicle. If an incorrect bolt was used, the seat belt may not be properly attached to the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202322230
Recall Date: Dec 23, 2020
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade and Escalade ESV vehicles. The front passenger seat belt and airbag status telltale lights located in the overhead console in these vehicles may be set to "night mode" when the vehicle is started using remote start or when the vehicle is turned off and re-started after approximately ten minutes without opening the door. In daytime, if night mode is active, the telltale lights may not be visible, and fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202319980
Recall Date: Dec 17, 2020
Consumer Complaints
24 ComplaintsGeneral Motors, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
I recently purchased a 2021 Cadillac Escalade with Supercruise driver assistance system. There have been at least 5 instances where I attempted to turn off the Supercruise function and the system does not allow me to regain control of the vehicle. For example, I will turn off the Supercruise fuction by hitting the Supercruise function on the steering wheel and it will begin to flash red on the steering wheel. I will move the steering wheel slightly to let the system know I am taking control of the vehicle but the vehicle does not recognize my input. The car will start to slow down, turn on the flashers, and announce over the speakers to "Take Control of the Vehicle." The main issue is that the car will fight me and not allow me to accelerate to keep up with traffic. There are sometimes when supercruise turns off without incident, but my issue stems from when Supercruise mistakenly thinks that I am not in control of the vehicle and slows down. Again, I have put my hands back on, I put input into the steering wheel to let it know I'm in control and even tap the brakes. I have contacted Cadillac Customer Service and have opened a case on June 28, 2021. The case number is 9-680-7138449
Corrective Action:
I recently purchased a 2021 Cadillac Escalade with Supercruise driver assistance system. There have been at least 5 instances where I attempted to turn off the Supercruise function and the system does not allow me to regain control of the vehicle. For example, I will turn off the Supercruise fuction by hitting the Supercruise function on the steering wheel and it will begin to flash red on the steering wheel. I will move the steering wheel slightly to let the system know I am taking control of the vehicle but the vehicle does not recognize my input. The car will start to slow down, turn on the flashers, and announce over the speakers to "Take Control of the Vehicle." The main issue is that the car will fight me and not allow me to accelerate to keep up with traffic. There are sometimes when supercruise turns off without incident, but my issue stems from when Supercruise mistakenly thinks that I am not in control of the vehicle and slows down. Again, I have put my hands back on, I put input into the steering wheel to let it know I'm in control and even tap the brakes. I have contacted Cadillac Customer Service and have opened a case on June 28, 2021. The case number is 9-680-7138449
Additional Notes:
I recently purchased a 2021 Cadillac Escalade with Supercruise driver assistance system. There have been at least 5 instances where I attempted to turn off the Supercruise function and the system does not allow me to regain control of the vehicle. For example, I will turn off the Supercruise fuction by hitting the Supercruise function on the steering wheel and it will begin to flash red on the steering wheel. I will move the steering wheel slightly to let the system know I am taking control of the vehicle but the vehicle does not recognize my input. The car will start to slow down, turn on the flashers, and announce over the speakers to "Take Control of the Vehicle." The main issue is that the car will fight me and not allow me to accelerate to keep up with traffic. There are sometimes when supercruise turns off without incident, but my issue stems from when Supercruise mistakenly thinks that I am not in control of the vehicle and slows down. Again, I have put my hands back on, I put input into the steering wheel to let it know I'm in control and even tap the brakes. I have contacted Cadillac Customer Service and have opened a case on June 28, 2021. The case number is 9-680-7138449
Mfg Campaign: 11422643
Recall Date: Jun 28, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING WITHIN THE SPEED LIMIT OF APPROXIMATELY 65 MPH ON A 3 LANE HIGHWAY ON ROUTE 476 IN PENNSYLVANIA, THE ABILITY TO ACCELERATE OR MAINTAIN SPEED WAS INEXPLICABLY DISABLED. I WAS FORCED TO ATTEMPT TO MOVE THE VEHICLE ACROSS MULTIPLE LANES IN AN EFFORT TO REACH THE BREAKDOWN LANE. SECONDS AFTER REACHING THE BREAKDOWN LANE, THE ENGINE SHUT DOWN. THE VEHICLE WAS TOWED FROM THE SCENE ON A FLATBED AND WAS TRANSPORTED TO HOLMAN CADILLAC IN MARLTON NEW JERSEY. I AM WITHOUT A VEHICLE AND NO LOANERS WERE AVAILABLE. I AM REPORTING THIS HAZARDOUS INCIDENT FOR YOUR RECORDS. PLEASE ACKNOWLEDGE RECEIPT OF THIS SUBMISSION THROUGH A RETURN EMAIL. MY NAME IS [XXX] AND EMAIL ADDRESS IS [XXX]. THANK YOU PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
WHILE DRIVING WITHIN THE SPEED LIMIT OF APPROXIMATELY 65 MPH ON A 3 LANE HIGHWAY ON ROUTE 476 IN PENNSYLVANIA, THE ABILITY TO ACCELERATE OR MAINTAIN SPEED WAS INEXPLICABLY DISABLED. I WAS FORCED TO ATTEMPT TO MOVE THE VEHICLE ACROSS MULTIPLE LANES IN AN EFFORT TO REACH THE BREAKDOWN LANE. SECONDS AFTER REACHING THE BREAKDOWN LANE, THE ENGINE SHUT DOWN. THE VEHICLE WAS TOWED FROM THE SCENE ON A FLATBED AND WAS TRANSPORTED TO HOLMAN CADILLAC IN MARLTON NEW JERSEY. I AM WITHOUT A VEHICLE AND NO LOANERS WERE AVAILABLE. I AM REPORTING THIS HAZARDOUS INCIDENT FOR YOUR RECORDS. PLEASE ACKNOWLEDGE RECEIPT OF THIS SUBMISSION THROUGH A RETURN EMAIL. MY NAME IS [XXX] AND EMAIL ADDRESS IS [XXX]. THANK YOU PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
WHILE DRIVING WITHIN THE SPEED LIMIT OF APPROXIMATELY 65 MPH ON A 3 LANE HIGHWAY ON ROUTE 476 IN PENNSYLVANIA, THE ABILITY TO ACCELERATE OR MAINTAIN SPEED WAS INEXPLICABLY DISABLED. I WAS FORCED TO ATTEMPT TO MOVE THE VEHICLE ACROSS MULTIPLE LANES IN AN EFFORT TO REACH THE BREAKDOWN LANE. SECONDS AFTER REACHING THE BREAKDOWN LANE, THE ENGINE SHUT DOWN. THE VEHICLE WAS TOWED FROM THE SCENE ON A FLATBED AND WAS TRANSPORTED TO HOLMAN CADILLAC IN MARLTON NEW JERSEY. I AM WITHOUT A VEHICLE AND NO LOANERS WERE AVAILABLE. I AM REPORTING THIS HAZARDOUS INCIDENT FOR YOUR RECORDS. PLEASE ACKNOWLEDGE RECEIPT OF THIS SUBMISSION THROUGH A RETURN EMAIL. MY NAME IS [XXX] AND EMAIL ADDRESS IS [XXX]. THANK YOU PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11415747
Recall Date: May 9, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2021 CADILLAC ESCALADE. THE CONTACT STATED WHILE DRIVING 40 MPH, THE DASHBOARD INDICATOR BEGAN TO FLICKER AND THEN WENT BLANK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BAKER MOTOR COMPANY OF CHARLESTON (1513 SAVANNAH HWY SUITE A, CHARLESTON, SC 29407, (843) 628-0202) WHERE THE MECHANIC WAS UNABLE TO DIAGNOSE THE CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20.
Corrective Action:
TL* THE CONTACT OWNS A 2021 CADILLAC ESCALADE. THE CONTACT STATED WHILE DRIVING 40 MPH, THE DASHBOARD INDICATOR BEGAN TO FLICKER AND THEN WENT BLANK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BAKER MOTOR COMPANY OF CHARLESTON (1513 SAVANNAH HWY SUITE A, CHARLESTON, SC 29407, (843) 628-0202) WHERE THE MECHANIC WAS UNABLE TO DIAGNOSE THE CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20.
Additional Notes:
TL* THE CONTACT OWNS A 2021 CADILLAC ESCALADE. THE CONTACT STATED WHILE DRIVING 40 MPH, THE DASHBOARD INDICATOR BEGAN TO FLICKER AND THEN WENT BLANK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BAKER MOTOR COMPANY OF CHARLESTON (1513 SAVANNAH HWY SUITE A, CHARLESTON, SC 29407, (843) 628-0202) WHERE THE MECHANIC WAS UNABLE TO DIAGNOSE THE CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20.
Mfg Campaign: 11394848
Recall Date: Feb 5, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE DRIVER ASSIST SYSTEM ALERT WHILE DRIVING DEALER IS CONSULTING WITH CADILLAC ENGINEERING, BUT CAN'T FIGURE HOW TO FIX, BECAUSE NO CODE APPEARS - EVEN THOUGHT THE WARNING STILL APPEARS
Corrective Action:
SERVICE DRIVER ASSIST SYSTEM ALERT WHILE DRIVING DEALER IS CONSULTING WITH CADILLAC ENGINEERING, BUT CAN'T FIGURE HOW TO FIX, BECAUSE NO CODE APPEARS - EVEN THOUGHT THE WARNING STILL APPEARS
Additional Notes:
SERVICE DRIVER ASSIST SYSTEM ALERT WHILE DRIVING DEALER IS CONSULTING WITH CADILLAC ENGINEERING, BUT CAN'T FIGURE HOW TO FIX, BECAUSE NO CODE APPEARS - EVEN THOUGHT THE WARNING STILL APPEARS
Mfg Campaign: 11383896
Recall Date: Dec 17, 2020
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