Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Silverado 1500, GMC Sierra 1500, 2023-2024 Chevrolet Tahoe, Suburban, GMC Yukon, Yukon XL, Cadillac Escalade, and Escalade ESV vehicles. The electronic brake control module software may fail to display a warning light when a loss of brake fluid occurs. As such, these vehicles fail to comply with the requirements of Federal Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N242447990
Recall Date: Sep 12, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. The rear suspension outer control arm bolts may not have been properly heat-treated, which can cause the bolts to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232415910
Recall Date: Sep 20, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222386380
Recall Date: Dec 8, 2022
Consumer Complaints
99 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
23 Escalade L87 engine and transmission issue along with rear cross traffic alert emergency breaking. @ 8600k lifter failure (repair) @ 8750k transmission toque converter replacement @10600k spark plug replacement rough idle @17k in for hard down shift transmission valve replacement @21k in for lifter and same transmission down shift issue Service advisor advised that the lifters need to be replaced again and the hard down shift failed to be fully addressed. The upper level from GM advised no remedy could be found until service bulletin could be resolved. No repair work to be performed. To release to customer as is until engine replacement can be performed. So GM is forcing us to take back our vehicle on the road with a failing engine that needs replacement but due to not having enough stock to repair in timely fashion are placing us back on the road until one can become available. This now opens us up for massive catastrophic failure with my family on the road and not to mention others on the highway and public road system. I’m astonished that GM would do this to their customers and jeopardize the safety of their customers and other citizens on the roads. Something has and needs to be done. They are now placing my family and other lives in danger to save money. Vehicle serviced at field’s Cadillac St. Augustine Fl and recently at Randy Mario Cadillac Jacksonville Fl. Case number with GM[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
23 Escalade L87 engine and transmission issue along with rear cross traffic alert emergency breaking. @ 8600k lifter failure (repair) @ 8750k transmission toque converter replacement @10600k spark plug replacement rough idle @17k in for hard down shift transmission valve replacement @21k in for lifter and same transmission down shift issue Service advisor advised that the lifters need to be replaced again and the hard down shift failed to be fully addressed. The upper level from GM advised no remedy could be found until service bulletin could be resolved. No repair work to be performed. To release to customer as is until engine replacement can be performed. So GM is forcing us to take back our vehicle on the road with a failing engine that needs replacement but due to not having enough stock to repair in timely fashion are placing us back on the road until one can become available. This now opens us up for massive catastrophic failure with my family on the road and not to mention others on the highway and public road system. I’m astonished that GM would do this to their customers and jeopardize the safety of their customers and other citizens on the roads. Something has and needs to be done. They are now placing my family and other lives in danger to save money. Vehicle serviced at field’s Cadillac St. Augustine Fl and recently at Randy Mario Cadillac Jacksonville Fl. Case number with GM[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
23 Escalade L87 engine and transmission issue along with rear cross traffic alert emergency breaking. @ 8600k lifter failure (repair) @ 8750k transmission toque converter replacement @10600k spark plug replacement rough idle @17k in for hard down shift transmission valve replacement @21k in for lifter and same transmission down shift issue Service advisor advised that the lifters need to be replaced again and the hard down shift failed to be fully addressed. The upper level from GM advised no remedy could be found until service bulletin could be resolved. No repair work to be performed. To release to customer as is until engine replacement can be performed. So GM is forcing us to take back our vehicle on the road with a failing engine that needs replacement but due to not having enough stock to repair in timely fashion are placing us back on the road until one can become available. This now opens us up for massive catastrophic failure with my family on the road and not to mention others on the highway and public road system. I’m astonished that GM would do this to their customers and jeopardize the safety of their customers and other citizens on the roads. Something has and needs to be done. They are now placing my family and other lives in danger to save money. Vehicle serviced at field’s Cadillac St. Augustine Fl and recently at Randy Mario Cadillac Jacksonville Fl. Case number with GM[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11659460
Recall Date: May 7, 2025
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
23 Escalade L87 engine and transmission issue along with rear cross traffic alert emergency breaking. @ 8600k lifter failure (repair) @ 8750k transmission toque converter replacement @10600k spark plug replacement rough idle @17k in for hard down shift transmission valve replacement @21k in for lifter and same transmission down shift issue Service advisor advised that the lifters need to be replaced again and the hard down shift failed to be fully addressed. The upper level from GM advised no remedy could be found until service bulletin could be resolved. No repair work to be performed. To release to customer as is until engine replacement can be performed. So GM is forcing us to take back our vehicle on the road with a failing engine that needs replacement but due to not having enough stock to repair in timely fashion are placing us back on the road until one can become available. This now opens us up for massive catastrophic failure with my family on the road and not to mention others on the highway and public road system. I’m astonished that GM would do this to their customers and jeopardize the safety of their customers and other citizens on the roads. Something has and needs to be done. They are now placing my family and other lives in danger to save money. Vehicle serviced at field’s Cadillac St. Augustine Fl and recently at Randy Mario Cadillac Jacksonville Fl. Case number with GM[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
23 Escalade L87 engine and transmission issue along with rear cross traffic alert emergency breaking. @ 8600k lifter failure (repair) @ 8750k transmission toque converter replacement @10600k spark plug replacement rough idle @17k in for hard down shift transmission valve replacement @21k in for lifter and same transmission down shift issue Service advisor advised that the lifters need to be replaced again and the hard down shift failed to be fully addressed. The upper level from GM advised no remedy could be found until service bulletin could be resolved. No repair work to be performed. To release to customer as is until engine replacement can be performed. So GM is forcing us to take back our vehicle on the road with a failing engine that needs replacement but due to not having enough stock to repair in timely fashion are placing us back on the road until one can become available. This now opens us up for massive catastrophic failure with my family on the road and not to mention others on the highway and public road system. I’m astonished that GM would do this to their customers and jeopardize the safety of their customers and other citizens on the roads. Something has and needs to be done. They are now placing my family and other lives in danger to save money. Vehicle serviced at field’s Cadillac St. Augustine Fl and recently at Randy Mario Cadillac Jacksonville Fl. Case number with GM[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
23 Escalade L87 engine and transmission issue along with rear cross traffic alert emergency breaking. @ 8600k lifter failure (repair) @ 8750k transmission toque converter replacement @10600k spark plug replacement rough idle @17k in for hard down shift transmission valve replacement @21k in for lifter and same transmission down shift issue Service advisor advised that the lifters need to be replaced again and the hard down shift failed to be fully addressed. The upper level from GM advised no remedy could be found until service bulletin could be resolved. No repair work to be performed. To release to customer as is until engine replacement can be performed. So GM is forcing us to take back our vehicle on the road with a failing engine that needs replacement but due to not having enough stock to repair in timely fashion are placing us back on the road until one can become available. This now opens us up for massive catastrophic failure with my family on the road and not to mention others on the highway and public road system. I’m astonished that GM would do this to their customers and jeopardize the safety of their customers and other citizens on the roads. Something has and needs to be done. They are now placing my family and other lives in danger to save money. Vehicle serviced at field’s Cadillac St. Augustine Fl and recently at Randy Mario Cadillac Jacksonville Fl. Case number with GM[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11659460
Recall Date: May 7, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving to work at 45 miles/hour and the car's engine cut out. My life was at risk because the car cut out without warning while I was driving. When the car stopped working, I called the dealership, and they came to take the car away. The car didn't give any warning or display any warning messages beforehand. The car has been at the dealership for a month and they still haven't repaired it.
Corrective Action:
I was driving to work at 45 miles/hour and the car's engine cut out. My life was at risk because the car cut out without warning while I was driving. When the car stopped working, I called the dealership, and they came to take the car away. The car didn't give any warning or display any warning messages beforehand. The car has been at the dealership for a month and they still haven't repaired it.
Additional Notes:
I was driving to work at 45 miles/hour and the car's engine cut out. My life was at risk because the car cut out without warning while I was driving. When the car stopped working, I called the dealership, and they came to take the car away. The car didn't give any warning or display any warning messages beforehand. The car has been at the dealership for a month and they still haven't repaired it.
Mfg Campaign: 11658123
Recall Date: May 1, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving to work at 45 miles/hour and the car's engine cut out. My life was at risk because the car cut out without warning while I was driving. When the car stopped working, I called the dealership, and they came to take the car away. The car didn't give any warning or display any warning messages beforehand. The car has been at the dealership for a month and they still haven't repaired it.
Corrective Action:
I was driving to work at 45 miles/hour and the car's engine cut out. My life was at risk because the car cut out without warning while I was driving. When the car stopped working, I called the dealership, and they came to take the car away. The car didn't give any warning or display any warning messages beforehand. The car has been at the dealership for a month and they still haven't repaired it.
Additional Notes:
I was driving to work at 45 miles/hour and the car's engine cut out. My life was at risk because the car cut out without warning while I was driving. When the car stopped working, I called the dealership, and they came to take the car away. The car didn't give any warning or display any warning messages beforehand. The car has been at the dealership for a month and they still haven't repaired it.
Mfg Campaign: 11658123
Recall Date: May 1, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving to work at 45 miles/hour and the car's engine cut out. My life was at risk because the car cut out without warning while I was driving. When the car stopped working, I called the dealership, and they came to take the car away. The car didn't give any warning or display any warning messages beforehand. The car has been at the dealership for a month and they still haven't repaired it.
Corrective Action:
I was driving to work at 45 miles/hour and the car's engine cut out. My life was at risk because the car cut out without warning while I was driving. When the car stopped working, I called the dealership, and they came to take the car away. The car didn't give any warning or display any warning messages beforehand. The car has been at the dealership for a month and they still haven't repaired it.
Additional Notes:
I was driving to work at 45 miles/hour and the car's engine cut out. My life was at risk because the car cut out without warning while I was driving. When the car stopped working, I called the dealership, and they came to take the car away. The car didn't give any warning or display any warning messages beforehand. The car has been at the dealership for a month and they still haven't repaired it.
Mfg Campaign: 11658123
Recall Date: May 1, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
In May 2023 I bought a new 2023 Cadillac Escalade (because the engine on my 2021 Tahoe was being replaced—NHTSA 11658068). After owning the Escalade just under a year I started noticing it making odd engine noises, most often at a cold startup. It sounded like a ticking or vibration and was pretty loud. On April 30, 2024 I took the Escalade to Blackstone Cadillac in Fresno CA where they found Cylinder 2 was misfiring. They said it was related to TSB #19-NA-218 and recommended an engine replacement, which they completed, and I picked it up May 22, 2024. The new engine runs rough, tons of vibration, and frequently struggles with the automatic start/stop function at red lights. It will shut off and start up immediately, or it won’t want to start back up at all. Due to these concerns I took it back to Blackstone Cadillac in October 2024. The mechanics put my Escalade side by side with another Escalade and listened to both engines and they said it sounded the same and couldn’t find anything wrong with it. My Escalade continues to run rough, odd vibrations and problems with automatic start/stop to this day. I just received the recall notice “N252494000 L87 engine loss of propulsion” for my Escalade and was notified that a remedy is not available. I called the dealership and they confirmed, there is currently no remedy available for the recall on my Escalade. I am worried and scared to drive it because I was stranded in the middle of a highway with the same L87 engine on my 2021 Tahoe (NHTSA 11658068). I don’t know what to do.
Corrective Action:
In May 2023 I bought a new 2023 Cadillac Escalade (because the engine on my 2021 Tahoe was being replaced—NHTSA 11658068). After owning the Escalade just under a year I started noticing it making odd engine noises, most often at a cold startup. It sounded like a ticking or vibration and was pretty loud. On April 30, 2024 I took the Escalade to Blackstone Cadillac in Fresno CA where they found Cylinder 2 was misfiring. They said it was related to TSB #19-NA-218 and recommended an engine replacement, which they completed, and I picked it up May 22, 2024. The new engine runs rough, tons of vibration, and frequently struggles with the automatic start/stop function at red lights. It will shut off and start up immediately, or it won’t want to start back up at all. Due to these concerns I took it back to Blackstone Cadillac in October 2024. The mechanics put my Escalade side by side with another Escalade and listened to both engines and they said it sounded the same and couldn’t find anything wrong with it. My Escalade continues to run rough, odd vibrations and problems with automatic start/stop to this day. I just received the recall notice “N252494000 L87 engine loss of propulsion” for my Escalade and was notified that a remedy is not available. I called the dealership and they confirmed, there is currently no remedy available for the recall on my Escalade. I am worried and scared to drive it because I was stranded in the middle of a highway with the same L87 engine on my 2021 Tahoe (NHTSA 11658068). I don’t know what to do.
Additional Notes:
In May 2023 I bought a new 2023 Cadillac Escalade (because the engine on my 2021 Tahoe was being replaced—NHTSA 11658068). After owning the Escalade just under a year I started noticing it making odd engine noises, most often at a cold startup. It sounded like a ticking or vibration and was pretty loud. On April 30, 2024 I took the Escalade to Blackstone Cadillac in Fresno CA where they found Cylinder 2 was misfiring. They said it was related to TSB #19-NA-218 and recommended an engine replacement, which they completed, and I picked it up May 22, 2024. The new engine runs rough, tons of vibration, and frequently struggles with the automatic start/stop function at red lights. It will shut off and start up immediately, or it won’t want to start back up at all. Due to these concerns I took it back to Blackstone Cadillac in October 2024. The mechanics put my Escalade side by side with another Escalade and listened to both engines and they said it sounded the same and couldn’t find anything wrong with it. My Escalade continues to run rough, odd vibrations and problems with automatic start/stop to this day. I just received the recall notice “N252494000 L87 engine loss of propulsion” for my Escalade and was notified that a remedy is not available. I called the dealership and they confirmed, there is currently no remedy available for the recall on my Escalade. I am worried and scared to drive it because I was stranded in the middle of a highway with the same L87 engine on my 2021 Tahoe (NHTSA 11658068). I don’t know what to do.
Mfg Campaign: 11658147
Recall Date: May 1, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2023 Cadillac Escalade engine failure at 23,000 miles while driving at 70 mph on a very rural area in Central Florida. Engine failure and need replacing engine. We have lost value and resale in vehicle because of faulty GM parts.
Corrective Action:
2023 Cadillac Escalade engine failure at 23,000 miles while driving at 70 mph on a very rural area in Central Florida. Engine failure and need replacing engine. We have lost value and resale in vehicle because of faulty GM parts.
Additional Notes:
2023 Cadillac Escalade engine failure at 23,000 miles while driving at 70 mph on a very rural area in Central Florida. Engine failure and need replacing engine. We have lost value and resale in vehicle because of faulty GM parts.
Mfg Campaign: 11657143
Recall Date: Apr 28, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Cadillac Escalade. The contact stated that there was an abnormal squealing sound coming from the vehicle at start-up. There was no warning light illuminated. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 3,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 Cadillac Escalade. The contact stated that there was an abnormal squealing sound coming from the vehicle at start-up. There was no warning light illuminated. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 3,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 Cadillac Escalade. The contact stated that there was an abnormal squealing sound coming from the vehicle at start-up. There was no warning light illuminated. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 3,000. VIN tool confirms parts not available.
Mfg Campaign: 11657284
Recall Date: Apr 28, 2025
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2023 Cadillac Escalade. The contact stated that there was an abnormal squealing sound coming from the vehicle at start-up. There was no warning light illuminated. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 3,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 Cadillac Escalade. The contact stated that there was an abnormal squealing sound coming from the vehicle at start-up. There was no warning light illuminated. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 3,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 Cadillac Escalade. The contact stated that there was an abnormal squealing sound coming from the vehicle at start-up. There was no warning light illuminated. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 3,000. VIN tool confirms parts not available.
Mfg Campaign: 11657284
Recall Date: Apr 28, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Cadillac Escalade. The contact stated that while his wife was driving 70 MPH, the vehicle lost automotive power and failed to maintain speed while depressing the accelerator pedal. No warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with an engine failure. The contact was informed that the engine needed to be replaced. The vehicle was left at the local dealer for further repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 17,000.
Corrective Action:
The contact owns a 2023 Cadillac Escalade. The contact stated that while his wife was driving 70 MPH, the vehicle lost automotive power and failed to maintain speed while depressing the accelerator pedal. No warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with an engine failure. The contact was informed that the engine needed to be replaced. The vehicle was left at the local dealer for further repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 17,000.
Additional Notes:
The contact owns a 2023 Cadillac Escalade. The contact stated that while his wife was driving 70 MPH, the vehicle lost automotive power and failed to maintain speed while depressing the accelerator pedal. No warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with an engine failure. The contact was informed that the engine needed to be replaced. The vehicle was left at the local dealer for further repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 17,000.
Mfg Campaign: 11655753
Recall Date: Apr 21, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving with children on freeway after picking them up from school and suddenly the vehicle shut down completely nothing on dash neither. In the middle of freeway after doing 55 miles per hour was very scary for me and my family. Tried starting vehicle and would not start for 15 minutes. The next day took it to the dealer where I purchased it and was told it was 5 vehicles there before me that needed engine replacement and I might be the sixth. I was called the next day and was Told the service man took it for a spin and the engine completely seized on him and to find out it was the engine And other components. There were no warning before any of this happened it seems as if once you accelerate to about 50 to 60 mph it completely shuts down he said. My vehicle is currently at the Jim Riehl Cadillac in Clinton Twp Michigan and waiting for an engine to be replaced with other components I was told. [XXX] was the date of the occurrence and I was told also told they may need to keep my vehicle for 2 - 3 months for the replacement from the GM manufacture. I spoke to individuals at the Cadillac headquarters and everyone seems to act as if this is so brand new and not a huge issue and I’m the one that is paying these hefty monthly car notes on a vehicle that I only owned for 1 year and 6 months with 24,000 miles on it currently. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Driving with children on freeway after picking them up from school and suddenly the vehicle shut down completely nothing on dash neither. In the middle of freeway after doing 55 miles per hour was very scary for me and my family. Tried starting vehicle and would not start for 15 minutes. The next day took it to the dealer where I purchased it and was told it was 5 vehicles there before me that needed engine replacement and I might be the sixth. I was called the next day and was Told the service man took it for a spin and the engine completely seized on him and to find out it was the engine And other components. There were no warning before any of this happened it seems as if once you accelerate to about 50 to 60 mph it completely shuts down he said. My vehicle is currently at the Jim Riehl Cadillac in Clinton Twp Michigan and waiting for an engine to be replaced with other components I was told. [XXX] was the date of the occurrence and I was told also told they may need to keep my vehicle for 2 - 3 months for the replacement from the GM manufacture. I spoke to individuals at the Cadillac headquarters and everyone seems to act as if this is so brand new and not a huge issue and I’m the one that is paying these hefty monthly car notes on a vehicle that I only owned for 1 year and 6 months with 24,000 miles on it currently. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Driving with children on freeway after picking them up from school and suddenly the vehicle shut down completely nothing on dash neither. In the middle of freeway after doing 55 miles per hour was very scary for me and my family. Tried starting vehicle and would not start for 15 minutes. The next day took it to the dealer where I purchased it and was told it was 5 vehicles there before me that needed engine replacement and I might be the sixth. I was called the next day and was Told the service man took it for a spin and the engine completely seized on him and to find out it was the engine And other components. There were no warning before any of this happened it seems as if once you accelerate to about 50 to 60 mph it completely shuts down he said. My vehicle is currently at the Jim Riehl Cadillac in Clinton Twp Michigan and waiting for an engine to be replaced with other components I was told. [XXX] was the date of the occurrence and I was told also told they may need to keep my vehicle for 2 - 3 months for the replacement from the GM manufacture. I spoke to individuals at the Cadillac headquarters and everyone seems to act as if this is so brand new and not a huge issue and I’m the one that is paying these hefty monthly car notes on a vehicle that I only owned for 1 year and 6 months with 24,000 miles on it currently. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11655513
Recall Date: Apr 18, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving down the road. I accelerated to the speed limit of 55mph. This was not a quick acceleration. As I reached 55mph, my car seized up. The dash board went out, the engine shut off and I wasn't able to brake. I managed to coast until I came to a stop in the roadway. My car would not turn back on and I was told my engine seized and had to be replaced
Corrective Action:
I was driving down the road. I accelerated to the speed limit of 55mph. This was not a quick acceleration. As I reached 55mph, my car seized up. The dash board went out, the engine shut off and I wasn't able to brake. I managed to coast until I came to a stop in the roadway. My car would not turn back on and I was told my engine seized and had to be replaced
Additional Notes:
I was driving down the road. I accelerated to the speed limit of 55mph. This was not a quick acceleration. As I reached 55mph, my car seized up. The dash board went out, the engine shut off and I wasn't able to brake. I managed to coast until I came to a stop in the roadway. My car would not turn back on and I was told my engine seized and had to be replaced
Mfg Campaign: 11654838
Recall Date: Apr 15, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My wife and I purchased a certified used Cadillac Escalade Sport Platinum with 36K miles on it from a reputable dealership near our home. After having the vehicle for less than a week, the engine just lost power suddenly and without notice while our entire family (3 kids) were on our way home. We were able to coast off the main highway and onto a crossing road before it glided to a stop in the middle of an intersection. We were able to get the vehicle towed back to the dealership where they are telling us it needs a replacement engine. I am very concerned with how the event unfolded, and it could have been much worse had it happened where we were not able to get off the road. I am happy GM and the dealership are working quickly to replace the engine, but now I have safety concerns and feel like the vehicle has lost some of its value. Even before I could re-title the vehicle or make our first payment on it. I am reading similar stories and am baffled how GM could produce an engine with such a widespread problem, especially when paying significant money for the vehicle.
Corrective Action:
My wife and I purchased a certified used Cadillac Escalade Sport Platinum with 36K miles on it from a reputable dealership near our home. After having the vehicle for less than a week, the engine just lost power suddenly and without notice while our entire family (3 kids) were on our way home. We were able to coast off the main highway and onto a crossing road before it glided to a stop in the middle of an intersection. We were able to get the vehicle towed back to the dealership where they are telling us it needs a replacement engine. I am very concerned with how the event unfolded, and it could have been much worse had it happened where we were not able to get off the road. I am happy GM and the dealership are working quickly to replace the engine, but now I have safety concerns and feel like the vehicle has lost some of its value. Even before I could re-title the vehicle or make our first payment on it. I am reading similar stories and am baffled how GM could produce an engine with such a widespread problem, especially when paying significant money for the vehicle.
Additional Notes:
My wife and I purchased a certified used Cadillac Escalade Sport Platinum with 36K miles on it from a reputable dealership near our home. After having the vehicle for less than a week, the engine just lost power suddenly and without notice while our entire family (3 kids) were on our way home. We were able to coast off the main highway and onto a crossing road before it glided to a stop in the middle of an intersection. We were able to get the vehicle towed back to the dealership where they are telling us it needs a replacement engine. I am very concerned with how the event unfolded, and it could have been much worse had it happened where we were not able to get off the road. I am happy GM and the dealership are working quickly to replace the engine, but now I have safety concerns and feel like the vehicle has lost some of its value. Even before I could re-title the vehicle or make our first payment on it. I am reading similar stories and am baffled how GM could produce an engine with such a widespread problem, especially when paying significant money for the vehicle.
Mfg Campaign: 11653823
Recall Date: Apr 10, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine Failure. 6.2 motor. Dealer says thrust bearings failed
Corrective Action:
Engine Failure. 6.2 motor. Dealer says thrust bearings failed
Additional Notes:
Engine Failure. 6.2 motor. Dealer says thrust bearings failed
Mfg Campaign: 11653578
Recall Date: Apr 9, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
My wife was driving this vehicle home after dropping off kids at school when the engine suddenly stalled in the middle of the road. Luckily no one was directly behind her or she would have been in a collision. After being towed to the dealership, they informed us the engine "failed". There was no check engine light or warning message prior to the engine suffering sudden and catastrophic failure. Vehicle has less than 28k miles. The car is currently at the dealer with no time frame for repair because the engine is on "back-order".
Corrective Action:
My wife was driving this vehicle home after dropping off kids at school when the engine suddenly stalled in the middle of the road. Luckily no one was directly behind her or she would have been in a collision. After being towed to the dealership, they informed us the engine "failed". There was no check engine light or warning message prior to the engine suffering sudden and catastrophic failure. Vehicle has less than 28k miles. The car is currently at the dealer with no time frame for repair because the engine is on "back-order".
Additional Notes:
My wife was driving this vehicle home after dropping off kids at school when the engine suddenly stalled in the middle of the road. Luckily no one was directly behind her or she would have been in a collision. After being towed to the dealership, they informed us the engine "failed". There was no check engine light or warning message prior to the engine suffering sudden and catastrophic failure. Vehicle has less than 28k miles. The car is currently at the dealer with no time frame for repair because the engine is on "back-order".
Mfg Campaign: 11650165
Recall Date: Mar 24, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My wife was driving this vehicle home after dropping off kids at school when the engine suddenly stalled in the middle of the road. Luckily no one was directly behind her or she would have been in a collision. After being towed to the dealership, they informed us the engine "failed". There was no check engine light or warning message prior to the engine suffering sudden and catastrophic failure. Vehicle has less than 28k miles. The car is currently at the dealer with no time frame for repair because the engine is on "back-order".
Corrective Action:
My wife was driving this vehicle home after dropping off kids at school when the engine suddenly stalled in the middle of the road. Luckily no one was directly behind her or she would have been in a collision. After being towed to the dealership, they informed us the engine "failed". There was no check engine light or warning message prior to the engine suffering sudden and catastrophic failure. Vehicle has less than 28k miles. The car is currently at the dealer with no time frame for repair because the engine is on "back-order".
Additional Notes:
My wife was driving this vehicle home after dropping off kids at school when the engine suddenly stalled in the middle of the road. Luckily no one was directly behind her or she would have been in a collision. After being towed to the dealership, they informed us the engine "failed". There was no check engine light or warning message prior to the engine suffering sudden and catastrophic failure. Vehicle has less than 28k miles. The car is currently at the dealer with no time frame for repair because the engine is on "back-order".
Mfg Campaign: 11650165
Recall Date: Mar 24, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
This is the second 2023 Cadillac Escalade sport platinum that we both brand new from the dialer and after the first one after 15K miles the engine blow off so the dialer replace it then we both the second one , brand new after 20k miles same thin the engine quit on as on the free way and its now in the dialer ship for two months now waiting for a new engine.
Corrective Action:
This is the second 2023 Cadillac Escalade sport platinum that we both brand new from the dialer and after the first one after 15K miles the engine blow off so the dialer replace it then we both the second one , brand new after 20k miles same thin the engine quit on as on the free way and its now in the dialer ship for two months now waiting for a new engine.
Additional Notes:
This is the second 2023 Cadillac Escalade sport platinum that we both brand new from the dialer and after the first one after 15K miles the engine blow off so the dialer replace it then we both the second one , brand new after 20k miles same thin the engine quit on as on the free way and its now in the dialer ship for two months now waiting for a new engine.
Mfg Campaign: 11650334
Recall Date: Mar 24, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine failure at 12k miles
Corrective Action:
Engine failure at 12k miles
Additional Notes:
Engine failure at 12k miles
Mfg Campaign: 11649853
Recall Date: Mar 22, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My wife was driving the vehicle on the interstate up a hill with our [XXX] daughter when the engine seized without warning. A light came on and said the engine was hot and the accelerator pedal gave no response, and the vehicle shifted itself into neutral. She was able to barely get the vehicle off of the highway and call for help. we had the vehicle towed to the local dealer where she was which is five hours from our home to be told it needs an engine without any timeline whatsoever. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My wife was driving the vehicle on the interstate up a hill with our [XXX] daughter when the engine seized without warning. A light came on and said the engine was hot and the accelerator pedal gave no response, and the vehicle shifted itself into neutral. She was able to barely get the vehicle off of the highway and call for help. we had the vehicle towed to the local dealer where she was which is five hours from our home to be told it needs an engine without any timeline whatsoever. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My wife was driving the vehicle on the interstate up a hill with our [XXX] daughter when the engine seized without warning. A light came on and said the engine was hot and the accelerator pedal gave no response, and the vehicle shifted itself into neutral. She was able to barely get the vehicle off of the highway and call for help. we had the vehicle towed to the local dealer where she was which is five hours from our home to be told it needs an engine without any timeline whatsoever. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11649577
Recall Date: Mar 20, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Cadillac Escalade. The contact stated while driving 40-45 MPH, the instrument panel lights started blinking, and the vehicle made an abnormally loud sound before shutting off. There was no warning light illuminated. The contact was able to pull over onto the median. The contact stated that the vehicle failed to restart and was towed to the dealer, where it was diagnosed with excessive oil consumption, causing engine failure. The dealer determined that the engine needed to be replaced. The vehicle was repaired under warranty. The manufacturer was notified of the failure and provided rental vehicle assistance. The failure mileage was approximately 19,000.
Corrective Action:
The contact owns a 2023 Cadillac Escalade. The contact stated while driving 40-45 MPH, the instrument panel lights started blinking, and the vehicle made an abnormally loud sound before shutting off. There was no warning light illuminated. The contact was able to pull over onto the median. The contact stated that the vehicle failed to restart and was towed to the dealer, where it was diagnosed with excessive oil consumption, causing engine failure. The dealer determined that the engine needed to be replaced. The vehicle was repaired under warranty. The manufacturer was notified of the failure and provided rental vehicle assistance. The failure mileage was approximately 19,000.
Additional Notes:
The contact owns a 2023 Cadillac Escalade. The contact stated while driving 40-45 MPH, the instrument panel lights started blinking, and the vehicle made an abnormally loud sound before shutting off. There was no warning light illuminated. The contact was able to pull over onto the median. The contact stated that the vehicle failed to restart and was towed to the dealer, where it was diagnosed with excessive oil consumption, causing engine failure. The dealer determined that the engine needed to be replaced. The vehicle was repaired under warranty. The manufacturer was notified of the failure and provided rental vehicle assistance. The failure mileage was approximately 19,000.
Mfg Campaign: 11648714
Recall Date: Mar 17, 2025
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury