Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 2024 model year Cadillac Lyriq vehicles. The driver video display may go blank while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: N252500680
Recall Date: May 29, 2025
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2023-2025 Cadillac LYRIQ vehicles. The left or right front stabilizer bar bracket bolts may have been improperly tightened, which can allow the bolts to loosen and separate from the vehicle frame. A detached stabilizer bar or bracket can damage the vehicle's high voltage cables or EV battery coolant lines.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 888-275-9171) or go to www.safercar.gov.
Mfg Campaign: N252494190
Recall Date: Apr 10, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023-2024 Cadillac LYRIQ all-wheel drive vehicles. The anti-lock brake system (ABS) may activate unexpectedly and release brake pressure in the vehicle's service brake system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N242453471
Recall Date: Aug 8, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023-2024 LYRIQ vehicles. The bracket that anchors the left-rear and center-rear seat belts may have been improperly welded to the seat frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232425220
Recall Date: Nov 22, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Cadillac LYRIQ vehicles. The body control module (BCM) may have been updated with incorrectly calibrated software and fail to make the pedestrian warning sounds.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232422960
Recall Date: Oct 12, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2022 GMC Hummer EV and 2023 Cadillac Lyriq vehicles. Certain connections within the high-voltage battery pack may be out of position or incorrectly welded, which can cause a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232404441
Recall Date: May 25, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Cadillac LYRIQ vehicles. A software error in the driver video display control module may cause the instrument panel to go blank.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222379510
Recall Date: Sep 22, 2022
Consumer Complaints
36 ComplaintsGeneral Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The gauge cluster/infotainment screen dims automatically when the light sensor on the dash senses the environment has gotten darker. The problem is that this happens extremely early at dusk/dark hours when it's still fairly bright outside, and the brightness of the screen is too dim to see things clearly. Also, once this automatic dimming happens, there is no way to turn the brightness back up. This feature also CANNOT be disabled in the settings anywhere. This results in a safety issue where the screen is not sufficiently visible at times when the auto dimming (which is also tied to the automatic headlights) kicks in for the screen.
Corrective Action:
The gauge cluster/infotainment screen dims automatically when the light sensor on the dash senses the environment has gotten darker. The problem is that this happens extremely early at dusk/dark hours when it's still fairly bright outside, and the brightness of the screen is too dim to see things clearly. Also, once this automatic dimming happens, there is no way to turn the brightness back up. This feature also CANNOT be disabled in the settings anywhere. This results in a safety issue where the screen is not sufficiently visible at times when the auto dimming (which is also tied to the automatic headlights) kicks in for the screen.
Additional Notes:
The gauge cluster/infotainment screen dims automatically when the light sensor on the dash senses the environment has gotten darker. The problem is that this happens extremely early at dusk/dark hours when it's still fairly bright outside, and the brightness of the screen is too dim to see things clearly. Also, once this automatic dimming happens, there is no way to turn the brightness back up. This feature also CANNOT be disabled in the settings anywhere. This results in a safety issue where the screen is not sufficiently visible at times when the auto dimming (which is also tied to the automatic headlights) kicks in for the screen.
Mfg Campaign: 11630577
Recall Date: Dec 13, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The gauge cluster/infotainment screen dims automatically when the light sensor on the dash senses the environment has gotten darker. The problem is that this happens extremely early at dusk/dark hours when it's still fairly bright outside, and the brightness of the screen is too dim to see things clearly. Also, once this automatic dimming happens, there is no way to turn the brightness back up. This feature also CANNOT be disabled in the settings anywhere. This results in a safety issue where the screen is not sufficiently visible at times when the auto dimming (which is also tied to the automatic headlights) kicks in for the screen.
Corrective Action:
The gauge cluster/infotainment screen dims automatically when the light sensor on the dash senses the environment has gotten darker. The problem is that this happens extremely early at dusk/dark hours when it's still fairly bright outside, and the brightness of the screen is too dim to see things clearly. Also, once this automatic dimming happens, there is no way to turn the brightness back up. This feature also CANNOT be disabled in the settings anywhere. This results in a safety issue where the screen is not sufficiently visible at times when the auto dimming (which is also tied to the automatic headlights) kicks in for the screen.
Additional Notes:
The gauge cluster/infotainment screen dims automatically when the light sensor on the dash senses the environment has gotten darker. The problem is that this happens extremely early at dusk/dark hours when it's still fairly bright outside, and the brightness of the screen is too dim to see things clearly. Also, once this automatic dimming happens, there is no way to turn the brightness back up. This feature also CANNOT be disabled in the settings anywhere. This results in a safety issue where the screen is not sufficiently visible at times when the auto dimming (which is also tied to the automatic headlights) kicks in for the screen.
Mfg Campaign: 11630577
Recall Date: Dec 13, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
During dusk and dawn conditions, the vehicle dims the dashboard lighting to the point that everything is very difficult to see. They are diming the displays when the exterior lighting conditions are still too bright for the very dim display. I have owned many GM vehicles with this type of automatic diming and this is the ONLY vehicle that has this problem. There is NO user fix available. This is a safety problem and GM needs to be forced to provide a fix. Many owners complain about this problem and there is no fix available from dealers.
Corrective Action:
During dusk and dawn conditions, the vehicle dims the dashboard lighting to the point that everything is very difficult to see. They are diming the displays when the exterior lighting conditions are still too bright for the very dim display. I have owned many GM vehicles with this type of automatic diming and this is the ONLY vehicle that has this problem. There is NO user fix available. This is a safety problem and GM needs to be forced to provide a fix. Many owners complain about this problem and there is no fix available from dealers.
Additional Notes:
During dusk and dawn conditions, the vehicle dims the dashboard lighting to the point that everything is very difficult to see. They are diming the displays when the exterior lighting conditions are still too bright for the very dim display. I have owned many GM vehicles with this type of automatic diming and this is the ONLY vehicle that has this problem. There is NO user fix available. This is a safety problem and GM needs to be forced to provide a fix. Many owners complain about this problem and there is no fix available from dealers.
Mfg Campaign: 11630444
Recall Date: Dec 12, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The entire left portion of the screen became inoperable and remained a black screen despite attempts to reset the system. The left side of the screen contains information such as gear selection, speedometer, lane keep assist, and many other important information. There is no other way to see what speed you are going besides this screen. Several others in my cadillac lyriq facebook group have experienced this issue, it is a major safety concern and needs to be addressed immediately before someone gets hurt from this.
Corrective Action:
The entire left portion of the screen became inoperable and remained a black screen despite attempts to reset the system. The left side of the screen contains information such as gear selection, speedometer, lane keep assist, and many other important information. There is no other way to see what speed you are going besides this screen. Several others in my cadillac lyriq facebook group have experienced this issue, it is a major safety concern and needs to be addressed immediately before someone gets hurt from this.
Additional Notes:
The entire left portion of the screen became inoperable and remained a black screen despite attempts to reset the system. The left side of the screen contains information such as gear selection, speedometer, lane keep assist, and many other important information. There is no other way to see what speed you are going besides this screen. Several others in my cadillac lyriq facebook group have experienced this issue, it is a major safety concern and needs to be addressed immediately before someone gets hurt from this.
Mfg Campaign: 11630145
Recall Date: Dec 11, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Weather was dry. Time was 5:30 PM - still sunlit. Driving down the interstate, 70 MPH in the middle lane of a three lane highway. Super Cruise is active, no cars in front of me within 500+ feet. I MAY recall a partially blown tire in the lane to my left. All of a sudden, car brakes and slows abruptly to about to about 40MPH. I can not recall of brakes were active but my car was configured for "one pedal driving" so when the accelerator was disengaged, the brake is applied. "Service Driver Assist" warning comes on. The service driver assist icon on the dashboard remained yellow. The next morning, the service driver assist icon was gone.
Corrective Action:
Weather was dry. Time was 5:30 PM - still sunlit. Driving down the interstate, 70 MPH in the middle lane of a three lane highway. Super Cruise is active, no cars in front of me within 500+ feet. I MAY recall a partially blown tire in the lane to my left. All of a sudden, car brakes and slows abruptly to about to about 40MPH. I can not recall of brakes were active but my car was configured for "one pedal driving" so when the accelerator was disengaged, the brake is applied. "Service Driver Assist" warning comes on. The service driver assist icon on the dashboard remained yellow. The next morning, the service driver assist icon was gone.
Additional Notes:
Weather was dry. Time was 5:30 PM - still sunlit. Driving down the interstate, 70 MPH in the middle lane of a three lane highway. Super Cruise is active, no cars in front of me within 500+ feet. I MAY recall a partially blown tire in the lane to my left. All of a sudden, car brakes and slows abruptly to about to about 40MPH. I can not recall of brakes were active but my car was configured for "one pedal driving" so when the accelerator was disengaged, the brake is applied. "Service Driver Assist" warning comes on. The service driver assist icon on the dashboard remained yellow. The next morning, the service driver assist icon was gone.
Mfg Campaign: 11610956
Recall Date: Aug 26, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Weather was dry. Time was 5:30 PM - still sunlit. Driving down the interstate, 70 MPH in the middle lane of a three lane highway. Super Cruise is active, no cars in front of me within 500+ feet. I MAY recall a partially blown tire in the lane to my left. All of a sudden, car brakes and slows abruptly to about to about 40MPH. I can not recall of brakes were active but my car was configured for "one pedal driving" so when the accelerator was disengaged, the brake is applied. "Service Driver Assist" warning comes on. The service driver assist icon on the dashboard remained yellow. The next morning, the service driver assist icon was gone.
Corrective Action:
Weather was dry. Time was 5:30 PM - still sunlit. Driving down the interstate, 70 MPH in the middle lane of a three lane highway. Super Cruise is active, no cars in front of me within 500+ feet. I MAY recall a partially blown tire in the lane to my left. All of a sudden, car brakes and slows abruptly to about to about 40MPH. I can not recall of brakes were active but my car was configured for "one pedal driving" so when the accelerator was disengaged, the brake is applied. "Service Driver Assist" warning comes on. The service driver assist icon on the dashboard remained yellow. The next morning, the service driver assist icon was gone.
Additional Notes:
Weather was dry. Time was 5:30 PM - still sunlit. Driving down the interstate, 70 MPH in the middle lane of a three lane highway. Super Cruise is active, no cars in front of me within 500+ feet. I MAY recall a partially blown tire in the lane to my left. All of a sudden, car brakes and slows abruptly to about to about 40MPH. I can not recall of brakes were active but my car was configured for "one pedal driving" so when the accelerator was disengaged, the brake is applied. "Service Driver Assist" warning comes on. The service driver assist icon on the dashboard remained yellow. The next morning, the service driver assist icon was gone.
Mfg Campaign: 11610956
Recall Date: Aug 26, 2024
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Vehicle is automatically braking at low speeds when there is no reason to do so. It is as if the vehicle thinks something is there but there is nothing there
Corrective Action:
Vehicle is automatically braking at low speeds when there is no reason to do so. It is as if the vehicle thinks something is there but there is nothing there
Additional Notes:
Vehicle is automatically braking at low speeds when there is no reason to do so. It is as if the vehicle thinks something is there but there is nothing there
Mfg Campaign: 11607351
Recall Date: Aug 8, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Vehicle is automatically braking at low speeds when there is no reason to do so. It is as if the vehicle thinks something is there but there is nothing there
Corrective Action:
Vehicle is automatically braking at low speeds when there is no reason to do so. It is as if the vehicle thinks something is there but there is nothing there
Additional Notes:
Vehicle is automatically braking at low speeds when there is no reason to do so. It is as if the vehicle thinks something is there but there is nothing there
Mfg Campaign: 11607351
Recall Date: Aug 8, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
While transitioning to day to night, the instrument panel dims prematurely making the content very hard to see. This includes all indicators such as speed, turn signals, and other gauges and possible fault indications. This happens prior to dusk, when there is still plenty of daylight remaining. The headlights come on (this is fine), but the display dims to full night mode at the same time also. Although the instrument display night illumination level is adjustable with the dimmer switch, even at maximum setting the instrument panel cannot be well seen. Once the sun fully sets, the display visibility for night viewing is fine. The same issue occurs at the night to day transition. The display stays dim much too long into dawn, again presenting visibility issue of the controls and gauges during this time. This problem is not isolated to just my particular vehicle. When the vehicle was in the shop for various repairs, loaner Lyriq's provided exhibit the same issue. Both 2023 and 2024 model year, over various trims.
Corrective Action:
While transitioning to day to night, the instrument panel dims prematurely making the content very hard to see. This includes all indicators such as speed, turn signals, and other gauges and possible fault indications. This happens prior to dusk, when there is still plenty of daylight remaining. The headlights come on (this is fine), but the display dims to full night mode at the same time also. Although the instrument display night illumination level is adjustable with the dimmer switch, even at maximum setting the instrument panel cannot be well seen. Once the sun fully sets, the display visibility for night viewing is fine. The same issue occurs at the night to day transition. The display stays dim much too long into dawn, again presenting visibility issue of the controls and gauges during this time. This problem is not isolated to just my particular vehicle. When the vehicle was in the shop for various repairs, loaner Lyriq's provided exhibit the same issue. Both 2023 and 2024 model year, over various trims.
Additional Notes:
While transitioning to day to night, the instrument panel dims prematurely making the content very hard to see. This includes all indicators such as speed, turn signals, and other gauges and possible fault indications. This happens prior to dusk, when there is still plenty of daylight remaining. The headlights come on (this is fine), but the display dims to full night mode at the same time also. Although the instrument display night illumination level is adjustable with the dimmer switch, even at maximum setting the instrument panel cannot be well seen. Once the sun fully sets, the display visibility for night viewing is fine. The same issue occurs at the night to day transition. The display stays dim much too long into dawn, again presenting visibility issue of the controls and gauges during this time. This problem is not isolated to just my particular vehicle. When the vehicle was in the shop for various repairs, loaner Lyriq's provided exhibit the same issue. Both 2023 and 2024 model year, over various trims.
Mfg Campaign: 11598096
Recall Date: Jul 1, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The Lyriq, as well as all current GM vehicles, use an icon on their instrument panel for indicating headlights are on that is incorrect. They use the symbol for parking lights rather than the symbol for low beam headlights on their instrument panel display. This is especially confusing because their own digital menu to turn on lights correctly shows the low beam headlights symbol for headlights, and the parking lights symbol for parking lights. However, turning on low beam headlights shows a parking lights indicator in the dashboard, and turning on the parking lights shows no indicator in the dashboard. It's my belief that, to help ensure no driver misunderstands what the symbols are indicating, that GM should have all vehicles properly use the low beam symbol for a dashboard indicator to show headlights, just like other vehicles use, rather than the parking lights indicator which is incorrect (both inconsistent with US convention, (as well as inconsistent with their own menu in the Lyriq specifically) to turn these lights on.
Corrective Action:
The Lyriq, as well as all current GM vehicles, use an icon on their instrument panel for indicating headlights are on that is incorrect. They use the symbol for parking lights rather than the symbol for low beam headlights on their instrument panel display. This is especially confusing because their own digital menu to turn on lights correctly shows the low beam headlights symbol for headlights, and the parking lights symbol for parking lights. However, turning on low beam headlights shows a parking lights indicator in the dashboard, and turning on the parking lights shows no indicator in the dashboard. It's my belief that, to help ensure no driver misunderstands what the symbols are indicating, that GM should have all vehicles properly use the low beam symbol for a dashboard indicator to show headlights, just like other vehicles use, rather than the parking lights indicator which is incorrect (both inconsistent with US convention, (as well as inconsistent with their own menu in the Lyriq specifically) to turn these lights on.
Additional Notes:
The Lyriq, as well as all current GM vehicles, use an icon on their instrument panel for indicating headlights are on that is incorrect. They use the symbol for parking lights rather than the symbol for low beam headlights on their instrument panel display. This is especially confusing because their own digital menu to turn on lights correctly shows the low beam headlights symbol for headlights, and the parking lights symbol for parking lights. However, turning on low beam headlights shows a parking lights indicator in the dashboard, and turning on the parking lights shows no indicator in the dashboard. It's my belief that, to help ensure no driver misunderstands what the symbols are indicating, that GM should have all vehicles properly use the low beam symbol for a dashboard indicator to show headlights, just like other vehicles use, rather than the parking lights indicator which is incorrect (both inconsistent with US convention, (as well as inconsistent with their own menu in the Lyriq specifically) to turn these lights on.
Mfg Campaign: 11576637
Recall Date: Mar 11, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Driving on connecter road between 2 freeways at 35-40 mph because of traffic. Suddenly the car veers to left on its own and hits concrete lane guiding wall damaging the left front of the car. Next tried to brake and they didn't work. Unable to steer the car it heads to the right and up on the rocks decorating of the road. Car goes another 25 or more feet before stopping due to rocks slowing down the car. The air-bags never deployed. Tried to contact SOS button but didn't work. Next contacted ONSTAR but they were no help and didn't show that an accident occurred and said call 911 which was done. Ever since the purchase of this EV car have been having trouble with it. The Emergency light (red car on dashboard) lit up and went to dealer who kept the car over a week. Green car worked for a while but occasionally turned red. Went to dealer again. Also, one day the steering wheel would not work until tried several time to restart the car. Dealer managed to break the steering wheel and repaired it. They also cracked the glass on the computer screen but denied they did it. Was planning to enact the Lemon Law on the car. Car now in repair shop. VELLOCITY COLLISION CENTER, 8765 LINDELL RD STE 100, LAS VEGAS, NV 89139 TEL 7028971320. Called GM Cadillac to inform them of information on accident. They said they would report this to the engineers there and report back to me. That was right after the accident but they have never tried to contact me.
Corrective Action:
Driving on connecter road between 2 freeways at 35-40 mph because of traffic. Suddenly the car veers to left on its own and hits concrete lane guiding wall damaging the left front of the car. Next tried to brake and they didn't work. Unable to steer the car it heads to the right and up on the rocks decorating of the road. Car goes another 25 or more feet before stopping due to rocks slowing down the car. The air-bags never deployed. Tried to contact SOS button but didn't work. Next contacted ONSTAR but they were no help and didn't show that an accident occurred and said call 911 which was done. Ever since the purchase of this EV car have been having trouble with it. The Emergency light (red car on dashboard) lit up and went to dealer who kept the car over a week. Green car worked for a while but occasionally turned red. Went to dealer again. Also, one day the steering wheel would not work until tried several time to restart the car. Dealer managed to break the steering wheel and repaired it. They also cracked the glass on the computer screen but denied they did it. Was planning to enact the Lemon Law on the car. Car now in repair shop. VELLOCITY COLLISION CENTER, 8765 LINDELL RD STE 100, LAS VEGAS, NV 89139 TEL 7028971320. Called GM Cadillac to inform them of information on accident. They said they would report this to the engineers there and report back to me. That was right after the accident but they have never tried to contact me.
Additional Notes:
Driving on connecter road between 2 freeways at 35-40 mph because of traffic. Suddenly the car veers to left on its own and hits concrete lane guiding wall damaging the left front of the car. Next tried to brake and they didn't work. Unable to steer the car it heads to the right and up on the rocks decorating of the road. Car goes another 25 or more feet before stopping due to rocks slowing down the car. The air-bags never deployed. Tried to contact SOS button but didn't work. Next contacted ONSTAR but they were no help and didn't show that an accident occurred and said call 911 which was done. Ever since the purchase of this EV car have been having trouble with it. The Emergency light (red car on dashboard) lit up and went to dealer who kept the car over a week. Green car worked for a while but occasionally turned red. Went to dealer again. Also, one day the steering wheel would not work until tried several time to restart the car. Dealer managed to break the steering wheel and repaired it. They also cracked the glass on the computer screen but denied they did it. Was planning to enact the Lemon Law on the car. Car now in repair shop. VELLOCITY COLLISION CENTER, 8765 LINDELL RD STE 100, LAS VEGAS, NV 89139 TEL 7028971320. Called GM Cadillac to inform them of information on accident. They said they would report this to the engineers there and report back to me. That was right after the accident but they have never tried to contact me.
Mfg Campaign: 11571261
Recall Date: Feb 11, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Driving on connecter road between 2 freeways at 35-40 mph because of traffic. Suddenly the car veers to left on its own and hits concrete lane guiding wall damaging the left front of the car. Next tried to brake and they didn't work. Unable to steer the car it heads to the right and up on the rocks decorating of the road. Car goes another 25 or more feet before stopping due to rocks slowing down the car. The air-bags never deployed. Tried to contact SOS button but didn't work. Next contacted ONSTAR but they were no help and didn't show that an accident occurred and said call 911 which was done. Ever since the purchase of this EV car have been having trouble with it. The Emergency light (red car on dashboard) lit up and went to dealer who kept the car over a week. Green car worked for a while but occasionally turned red. Went to dealer again. Also, one day the steering wheel would not work until tried several time to restart the car. Dealer managed to break the steering wheel and repaired it. They also cracked the glass on the computer screen but denied they did it. Was planning to enact the Lemon Law on the car. Car now in repair shop. VELLOCITY COLLISION CENTER, 8765 LINDELL RD STE 100, LAS VEGAS, NV 89139 TEL 7028971320. Called GM Cadillac to inform them of information on accident. They said they would report this to the engineers there and report back to me. That was right after the accident but they have never tried to contact me.
Corrective Action:
Driving on connecter road between 2 freeways at 35-40 mph because of traffic. Suddenly the car veers to left on its own and hits concrete lane guiding wall damaging the left front of the car. Next tried to brake and they didn't work. Unable to steer the car it heads to the right and up on the rocks decorating of the road. Car goes another 25 or more feet before stopping due to rocks slowing down the car. The air-bags never deployed. Tried to contact SOS button but didn't work. Next contacted ONSTAR but they were no help and didn't show that an accident occurred and said call 911 which was done. Ever since the purchase of this EV car have been having trouble with it. The Emergency light (red car on dashboard) lit up and went to dealer who kept the car over a week. Green car worked for a while but occasionally turned red. Went to dealer again. Also, one day the steering wheel would not work until tried several time to restart the car. Dealer managed to break the steering wheel and repaired it. They also cracked the glass on the computer screen but denied they did it. Was planning to enact the Lemon Law on the car. Car now in repair shop. VELLOCITY COLLISION CENTER, 8765 LINDELL RD STE 100, LAS VEGAS, NV 89139 TEL 7028971320. Called GM Cadillac to inform them of information on accident. They said they would report this to the engineers there and report back to me. That was right after the accident but they have never tried to contact me.
Additional Notes:
Driving on connecter road between 2 freeways at 35-40 mph because of traffic. Suddenly the car veers to left on its own and hits concrete lane guiding wall damaging the left front of the car. Next tried to brake and they didn't work. Unable to steer the car it heads to the right and up on the rocks decorating of the road. Car goes another 25 or more feet before stopping due to rocks slowing down the car. The air-bags never deployed. Tried to contact SOS button but didn't work. Next contacted ONSTAR but they were no help and didn't show that an accident occurred and said call 911 which was done. Ever since the purchase of this EV car have been having trouble with it. The Emergency light (red car on dashboard) lit up and went to dealer who kept the car over a week. Green car worked for a while but occasionally turned red. Went to dealer again. Also, one day the steering wheel would not work until tried several time to restart the car. Dealer managed to break the steering wheel and repaired it. They also cracked the glass on the computer screen but denied they did it. Was planning to enact the Lemon Law on the car. Car now in repair shop. VELLOCITY COLLISION CENTER, 8765 LINDELL RD STE 100, LAS VEGAS, NV 89139 TEL 7028971320. Called GM Cadillac to inform them of information on accident. They said they would report this to the engineers there and report back to me. That was right after the accident but they have never tried to contact me.
Mfg Campaign: 11571261
Recall Date: Feb 11, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Driving on connecter road between 2 freeways at 35-40 mph because of traffic. Suddenly the car veers to left on its own and hits concrete lane guiding wall damaging the left front of the car. Next tried to brake and they didn't work. Unable to steer the car it heads to the right and up on the rocks decorating of the road. Car goes another 25 or more feet before stopping due to rocks slowing down the car. The air-bags never deployed. Tried to contact SOS button but didn't work. Next contacted ONSTAR but they were no help and didn't show that an accident occurred and said call 911 which was done. Ever since the purchase of this EV car have been having trouble with it. The Emergency light (red car on dashboard) lit up and went to dealer who kept the car over a week. Green car worked for a while but occasionally turned red. Went to dealer again. Also, one day the steering wheel would not work until tried several time to restart the car. Dealer managed to break the steering wheel and repaired it. They also cracked the glass on the computer screen but denied they did it. Was planning to enact the Lemon Law on the car. Car now in repair shop. VELLOCITY COLLISION CENTER, 8765 LINDELL RD STE 100, LAS VEGAS, NV 89139 TEL 7028971320. Called GM Cadillac to inform them of information on accident. They said they would report this to the engineers there and report back to me. That was right after the accident but they have never tried to contact me.
Corrective Action:
Driving on connecter road between 2 freeways at 35-40 mph because of traffic. Suddenly the car veers to left on its own and hits concrete lane guiding wall damaging the left front of the car. Next tried to brake and they didn't work. Unable to steer the car it heads to the right and up on the rocks decorating of the road. Car goes another 25 or more feet before stopping due to rocks slowing down the car. The air-bags never deployed. Tried to contact SOS button but didn't work. Next contacted ONSTAR but they were no help and didn't show that an accident occurred and said call 911 which was done. Ever since the purchase of this EV car have been having trouble with it. The Emergency light (red car on dashboard) lit up and went to dealer who kept the car over a week. Green car worked for a while but occasionally turned red. Went to dealer again. Also, one day the steering wheel would not work until tried several time to restart the car. Dealer managed to break the steering wheel and repaired it. They also cracked the glass on the computer screen but denied they did it. Was planning to enact the Lemon Law on the car. Car now in repair shop. VELLOCITY COLLISION CENTER, 8765 LINDELL RD STE 100, LAS VEGAS, NV 89139 TEL 7028971320. Called GM Cadillac to inform them of information on accident. They said they would report this to the engineers there and report back to me. That was right after the accident but they have never tried to contact me.
Additional Notes:
Driving on connecter road between 2 freeways at 35-40 mph because of traffic. Suddenly the car veers to left on its own and hits concrete lane guiding wall damaging the left front of the car. Next tried to brake and they didn't work. Unable to steer the car it heads to the right and up on the rocks decorating of the road. Car goes another 25 or more feet before stopping due to rocks slowing down the car. The air-bags never deployed. Tried to contact SOS button but didn't work. Next contacted ONSTAR but they were no help and didn't show that an accident occurred and said call 911 which was done. Ever since the purchase of this EV car have been having trouble with it. The Emergency light (red car on dashboard) lit up and went to dealer who kept the car over a week. Green car worked for a while but occasionally turned red. Went to dealer again. Also, one day the steering wheel would not work until tried several time to restart the car. Dealer managed to break the steering wheel and repaired it. They also cracked the glass on the computer screen but denied they did it. Was planning to enact the Lemon Law on the car. Car now in repair shop. VELLOCITY COLLISION CENTER, 8765 LINDELL RD STE 100, LAS VEGAS, NV 89139 TEL 7028971320. Called GM Cadillac to inform them of information on accident. They said they would report this to the engineers there and report back to me. That was right after the accident but they have never tried to contact me.
Mfg Campaign: 11571261
Recall Date: Feb 11, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The 2023 Lyriq has 3 selections on the touch screen menu for the level of regenerative braking. They are: 1. Off 2. Low 3. High (I did not go out to my car to see exact wording) The serious issue is that, without notice to the driver, the setting can be reset to "Off". This must be a programming error or bug, but what is dangerous is expecting regenerative braking and NOTHING happens. You are forced to reset the level of regenerative braking. At a random interval, the setting will again RESET. This should get IMMEDIATE attention at GM's Lyriq design center.
Corrective Action:
The 2023 Lyriq has 3 selections on the touch screen menu for the level of regenerative braking. They are: 1. Off 2. Low 3. High (I did not go out to my car to see exact wording) The serious issue is that, without notice to the driver, the setting can be reset to "Off". This must be a programming error or bug, but what is dangerous is expecting regenerative braking and NOTHING happens. You are forced to reset the level of regenerative braking. At a random interval, the setting will again RESET. This should get IMMEDIATE attention at GM's Lyriq design center.
Additional Notes:
The 2023 Lyriq has 3 selections on the touch screen menu for the level of regenerative braking. They are: 1. Off 2. Low 3. High (I did not go out to my car to see exact wording) The serious issue is that, without notice to the driver, the setting can be reset to "Off". This must be a programming error or bug, but what is dangerous is expecting regenerative braking and NOTHING happens. You are forced to reset the level of regenerative braking. At a random interval, the setting will again RESET. This should get IMMEDIATE attention at GM's Lyriq design center.
Mfg Campaign: 11569075
Recall Date: Jan 31, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The 12 volt battery of my 2023 Lyriq died even though the main battery was at 79% charge. The car had sat unused for three days. The 12 volt battery controls the opening of doors, charging ports, and all other accessories. I was effectively locked out of my car without warning. The only way in the car is by using the key in the keyfob and crawling through the trunk. GM has known about this issue, but has not informed owners that this could happen and what to do. They believe it is from an installation of an over the air update stalling, but cannot prove that is definitively the issue. As a woman, I rely on my vehicle to be a place of safety and find it completely unacceptable to be locked out of my car in any public setting. I live in an urban area and have had to rely on my car as a place of refuge from people that I do not feel safe around. Having a jumper from the main propulsion battery to ensure that the doors still work should be integrated and customers alerted at a minimum. I'd rather sit inside a dead car and wait for help, than be stuck outside it or crawling through my trunk.
Corrective Action:
The 12 volt battery of my 2023 Lyriq died even though the main battery was at 79% charge. The car had sat unused for three days. The 12 volt battery controls the opening of doors, charging ports, and all other accessories. I was effectively locked out of my car without warning. The only way in the car is by using the key in the keyfob and crawling through the trunk. GM has known about this issue, but has not informed owners that this could happen and what to do. They believe it is from an installation of an over the air update stalling, but cannot prove that is definitively the issue. As a woman, I rely on my vehicle to be a place of safety and find it completely unacceptable to be locked out of my car in any public setting. I live in an urban area and have had to rely on my car as a place of refuge from people that I do not feel safe around. Having a jumper from the main propulsion battery to ensure that the doors still work should be integrated and customers alerted at a minimum. I'd rather sit inside a dead car and wait for help, than be stuck outside it or crawling through my trunk.
Additional Notes:
The 12 volt battery of my 2023 Lyriq died even though the main battery was at 79% charge. The car had sat unused for three days. The 12 volt battery controls the opening of doors, charging ports, and all other accessories. I was effectively locked out of my car without warning. The only way in the car is by using the key in the keyfob and crawling through the trunk. GM has known about this issue, but has not informed owners that this could happen and what to do. They believe it is from an installation of an over the air update stalling, but cannot prove that is definitively the issue. As a woman, I rely on my vehicle to be a place of safety and find it completely unacceptable to be locked out of my car in any public setting. I live in an urban area and have had to rely on my car as a place of refuge from people that I do not feel safe around. Having a jumper from the main propulsion battery to ensure that the doors still work should be integrated and customers alerted at a minimum. I'd rather sit inside a dead car and wait for help, than be stuck outside it or crawling through my trunk.
Mfg Campaign: 11558411
Recall Date: Dec 4, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The 12 volt battery of my 2023 Lyriq died even though the main battery was at 79% charge. The car had sat unused for three days. The 12 volt battery controls the opening of doors, charging ports, and all other accessories. I was effectively locked out of my car without warning. The only way in the car is by using the key in the keyfob and crawling through the trunk. GM has known about this issue, but has not informed owners that this could happen and what to do. They believe it is from an installation of an over the air update stalling, but cannot prove that is definitively the issue. As a woman, I rely on my vehicle to be a place of safety and find it completely unacceptable to be locked out of my car in any public setting. I live in an urban area and have had to rely on my car as a place of refuge from people that I do not feel safe around. Having a jumper from the main propulsion battery to ensure that the doors still work should be integrated and customers alerted at a minimum. I'd rather sit inside a dead car and wait for help, than be stuck outside it or crawling through my trunk.
Corrective Action:
The 12 volt battery of my 2023 Lyriq died even though the main battery was at 79% charge. The car had sat unused for three days. The 12 volt battery controls the opening of doors, charging ports, and all other accessories. I was effectively locked out of my car without warning. The only way in the car is by using the key in the keyfob and crawling through the trunk. GM has known about this issue, but has not informed owners that this could happen and what to do. They believe it is from an installation of an over the air update stalling, but cannot prove that is definitively the issue. As a woman, I rely on my vehicle to be a place of safety and find it completely unacceptable to be locked out of my car in any public setting. I live in an urban area and have had to rely on my car as a place of refuge from people that I do not feel safe around. Having a jumper from the main propulsion battery to ensure that the doors still work should be integrated and customers alerted at a minimum. I'd rather sit inside a dead car and wait for help, than be stuck outside it or crawling through my trunk.
Additional Notes:
The 12 volt battery of my 2023 Lyriq died even though the main battery was at 79% charge. The car had sat unused for three days. The 12 volt battery controls the opening of doors, charging ports, and all other accessories. I was effectively locked out of my car without warning. The only way in the car is by using the key in the keyfob and crawling through the trunk. GM has known about this issue, but has not informed owners that this could happen and what to do. They believe it is from an installation of an over the air update stalling, but cannot prove that is definitively the issue. As a woman, I rely on my vehicle to be a place of safety and find it completely unacceptable to be locked out of my car in any public setting. I live in an urban area and have had to rely on my car as a place of refuge from people that I do not feel safe around. Having a jumper from the main propulsion battery to ensure that the doors still work should be integrated and customers alerted at a minimum. I'd rather sit inside a dead car and wait for help, than be stuck outside it or crawling through my trunk.
Mfg Campaign: 11558411
Recall Date: Dec 4, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The 12 volt battery of my 2023 Lyriq died even though the main battery was at 79% charge. The car had sat unused for three days. The 12 volt battery controls the opening of doors, charging ports, and all other accessories. I was effectively locked out of my car without warning. The only way in the car is by using the key in the keyfob and crawling through the trunk. GM has known about this issue, but has not informed owners that this could happen and what to do. They believe it is from an installation of an over the air update stalling, but cannot prove that is definitively the issue. As a woman, I rely on my vehicle to be a place of safety and find it completely unacceptable to be locked out of my car in any public setting. I live in an urban area and have had to rely on my car as a place of refuge from people that I do not feel safe around. Having a jumper from the main propulsion battery to ensure that the doors still work should be integrated and customers alerted at a minimum. I'd rather sit inside a dead car and wait for help, than be stuck outside it or crawling through my trunk.
Corrective Action:
The 12 volt battery of my 2023 Lyriq died even though the main battery was at 79% charge. The car had sat unused for three days. The 12 volt battery controls the opening of doors, charging ports, and all other accessories. I was effectively locked out of my car without warning. The only way in the car is by using the key in the keyfob and crawling through the trunk. GM has known about this issue, but has not informed owners that this could happen and what to do. They believe it is from an installation of an over the air update stalling, but cannot prove that is definitively the issue. As a woman, I rely on my vehicle to be a place of safety and find it completely unacceptable to be locked out of my car in any public setting. I live in an urban area and have had to rely on my car as a place of refuge from people that I do not feel safe around. Having a jumper from the main propulsion battery to ensure that the doors still work should be integrated and customers alerted at a minimum. I'd rather sit inside a dead car and wait for help, than be stuck outside it or crawling through my trunk.
Additional Notes:
The 12 volt battery of my 2023 Lyriq died even though the main battery was at 79% charge. The car had sat unused for three days. The 12 volt battery controls the opening of doors, charging ports, and all other accessories. I was effectively locked out of my car without warning. The only way in the car is by using the key in the keyfob and crawling through the trunk. GM has known about this issue, but has not informed owners that this could happen and what to do. They believe it is from an installation of an over the air update stalling, but cannot prove that is definitively the issue. As a woman, I rely on my vehicle to be a place of safety and find it completely unacceptable to be locked out of my car in any public setting. I live in an urban area and have had to rely on my car as a place of refuge from people that I do not feel safe around. Having a jumper from the main propulsion battery to ensure that the doors still work should be integrated and customers alerted at a minimum. I'd rather sit inside a dead car and wait for help, than be stuck outside it or crawling through my trunk.
Mfg Campaign: 11558411
Recall Date: Dec 4, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was in a left hand turn lane. When I started to make the turn my vehicle lurched and stopped. I tried several times to go and this behavior repeated. Onstar called me (or I called them). They called 911 for me and a fire truck was dispatched to help me. I was in the intersection and afraid to try anything else until the fire truck arrived to control the traffic so I could be moved from the intersection. When they arrived I was able to put the vehicle in drive and drive it out of the intersection and then home. When I got home, I had Onstar run a diagnostic and there was an error code for the high voltage battery. I had previously reported to my dealer that I was getting alerts to service the high voltage battery (on the myCadillac app). They were unable to find a problem. No crash happened this time, but if it occurred when I was in front of oncoming traffic then a crash may have occurred.
Corrective Action:
I was in a left hand turn lane. When I started to make the turn my vehicle lurched and stopped. I tried several times to go and this behavior repeated. Onstar called me (or I called them). They called 911 for me and a fire truck was dispatched to help me. I was in the intersection and afraid to try anything else until the fire truck arrived to control the traffic so I could be moved from the intersection. When they arrived I was able to put the vehicle in drive and drive it out of the intersection and then home. When I got home, I had Onstar run a diagnostic and there was an error code for the high voltage battery. I had previously reported to my dealer that I was getting alerts to service the high voltage battery (on the myCadillac app). They were unable to find a problem. No crash happened this time, but if it occurred when I was in front of oncoming traffic then a crash may have occurred.
Additional Notes:
I was in a left hand turn lane. When I started to make the turn my vehicle lurched and stopped. I tried several times to go and this behavior repeated. Onstar called me (or I called them). They called 911 for me and a fire truck was dispatched to help me. I was in the intersection and afraid to try anything else until the fire truck arrived to control the traffic so I could be moved from the intersection. When they arrived I was able to put the vehicle in drive and drive it out of the intersection and then home. When I got home, I had Onstar run a diagnostic and there was an error code for the high voltage battery. I had previously reported to my dealer that I was getting alerts to service the high voltage battery (on the myCadillac app). They were unable to find a problem. No crash happened this time, but if it occurred when I was in front of oncoming traffic then a crash may have occurred.
Mfg Campaign: 11553650
Recall Date: Nov 5, 2023
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Headlights droop over time driven which can severely limit forward vision. The limited vision forward at highway speeds certainly reduces safety. This is an intermittent problem that I can find no real pattern except that the longer you drive at night, the more likely the problem will surface. The problem has been confirmed and headlights replaced by at least three dealerships I first noticed the problem about 6 weeks after purchase because we do not drive much at night. [XXX] Also of interest is a surprising number of headlight assemblies for the Cadillac Lyriq are for sale on Ebay even though only a few thousand cars have been delivered. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Headlights droop over time driven which can severely limit forward vision. The limited vision forward at highway speeds certainly reduces safety. This is an intermittent problem that I can find no real pattern except that the longer you drive at night, the more likely the problem will surface. The problem has been confirmed and headlights replaced by at least three dealerships I first noticed the problem about 6 weeks after purchase because we do not drive much at night. [XXX] Also of interest is a surprising number of headlight assemblies for the Cadillac Lyriq are for sale on Ebay even though only a few thousand cars have been delivered. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Headlights droop over time driven which can severely limit forward vision. The limited vision forward at highway speeds certainly reduces safety. This is an intermittent problem that I can find no real pattern except that the longer you drive at night, the more likely the problem will surface. The problem has been confirmed and headlights replaced by at least three dealerships I first noticed the problem about 6 weeks after purchase because we do not drive much at night. [XXX] Also of interest is a surprising number of headlight assemblies for the Cadillac Lyriq are for sale on Ebay even though only a few thousand cars have been delivered. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11553555
Recall Date: Nov 4, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Cadillac Lyriq Brake System failed, two type of brakes failed. One pedal driving automatically turned off, stopped working and normal breaking system stopped working, once breaks pressed it felt super hard like a ton of pressure/air was going through and brakes didn't work. Dash Board showed signs of: small car swerving sign, ABS sign, Brake sign with two cars crashing and an alert saying "Brake System Failure" This almost caused a multiple car crash. Dealer has the car and no detail give as of now. No police, insurance involved No prior issues.
Corrective Action:
Cadillac Lyriq Brake System failed, two type of brakes failed. One pedal driving automatically turned off, stopped working and normal breaking system stopped working, once breaks pressed it felt super hard like a ton of pressure/air was going through and brakes didn't work. Dash Board showed signs of: small car swerving sign, ABS sign, Brake sign with two cars crashing and an alert saying "Brake System Failure" This almost caused a multiple car crash. Dealer has the car and no detail give as of now. No police, insurance involved No prior issues.
Additional Notes:
Cadillac Lyriq Brake System failed, two type of brakes failed. One pedal driving automatically turned off, stopped working and normal breaking system stopped working, once breaks pressed it felt super hard like a ton of pressure/air was going through and brakes didn't work. Dash Board showed signs of: small car swerving sign, ABS sign, Brake sign with two cars crashing and an alert saying "Brake System Failure" This almost caused a multiple car crash. Dealer has the car and no detail give as of now. No police, insurance involved No prior issues.
Mfg Campaign: 11549584
Recall Date: Oct 12, 2023
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Valencia, CA • 36 yrs
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