CADILLAC SRX 2016

Complete listing of complaints and recalls for this vehicle

199
Complaints
1
Recalls

Complaints & Recalls

199 Complaints 1 Recalls

Official Safety Recalls - Important!

1 Recall

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

General Motors, Llc
NHTSA Campaign: 21V473000 SAFETY RECALL
380.5K Vehicles Affected
Recall Date: Jun 24, 2021
Safety Issue:

General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

Potential Risk:
A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
FREE Recall Solution:
Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local CADILLAC dealer to schedule your FREE recall repair.
Manufacturer: CADILLAC
Mfg Campaign: N212340980
Notice Date: Oct 25, 2021
Recall Date: Jun 24, 2021

Consumer Complaints

199 Complaints
General Motors, Llc
Campaign: 11577905 Other
Mar 17, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Water makes its way inside the car. Drains seems to be clogged and interior carpet and roof gets wet. As a result lift gate will no longer open as water made its way to the back.

Corrective Action:

Water makes its way inside the car. Drains seems to be clogged and interior carpet and roof gets wet. As a result lift gate will no longer open as water made its way to the back.

Additional Notes:

Water makes its way inside the car. Drains seems to be clogged and interior carpet and roof gets wet. As a result lift gate will no longer open as water made its way to the back.

Manufacturer: CADILLAC
Mfg Campaign: 11577905
Notice Date: Mar 17, 2024
Recall Date: Mar 17, 2024
General Motors, Llc
Campaign: 11576856 Other
Mar 12, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Low beam on headlights are too dim to see the road after dark. I have to use high beams to see but this may blind on-coming drivers. Don’t see how this is not a safety recall. Seems to be a common problem on these cars. Only had 59,000 miles when I first noticed the problem.

Corrective Action:

Low beam on headlights are too dim to see the road after dark. I have to use high beams to see but this may blind on-coming drivers. Don’t see how this is not a safety recall. Seems to be a common problem on these cars. Only had 59,000 miles when I first noticed the problem.

Additional Notes:

Low beam on headlights are too dim to see the road after dark. I have to use high beams to see but this may blind on-coming drivers. Don’t see how this is not a safety recall. Seems to be a common problem on these cars. Only had 59,000 miles when I first noticed the problem.

Manufacturer: CADILLAC
Mfg Campaign: 11576856
Notice Date: Mar 12, 2024
Recall Date: Mar 12, 2024
General Motors, Llc
Campaign: 11574029 Other
Feb 26, 2024
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

The headlights on my 2016 Cadillac SRX are no-longer lighting up the road. It is not the bulb, they still work but they only light up a fraction of what they did in the past. The bights light up the road great but I can't drive with them on all the time. As I searched on the internet I see this is a common issue with the reflection material failing. It has been a know issue and a recall was never issued. I can not understand why a recall isn't issued due to the safety issues related to driving at night. Is this being considered for recall - if seems unfair to force me to pay to repair something that is know to be an issue and related to safety.

Corrective Action:

The headlights on my 2016 Cadillac SRX are no-longer lighting up the road. It is not the bulb, they still work but they only light up a fraction of what they did in the past. The bights light up the road great but I can't drive with them on all the time. As I searched on the internet I see this is a common issue with the reflection material failing. It has been a know issue and a recall was never issued. I can not understand why a recall isn't issued due to the safety issues related to driving at night. Is this being considered for recall - if seems unfair to force me to pay to repair something that is know to be an issue and related to safety.

Additional Notes:

The headlights on my 2016 Cadillac SRX are no-longer lighting up the road. It is not the bulb, they still work but they only light up a fraction of what they did in the past. The bights light up the road great but I can't drive with them on all the time. As I searched on the internet I see this is a common issue with the reflection material failing. It has been a know issue and a recall was never issued. I can not understand why a recall isn't issued due to the safety issues related to driving at night. Is this being considered for recall - if seems unfair to force me to pay to repair something that is know to be an issue and related to safety.

Manufacturer: CADILLAC
Mfg Campaign: 11574029
Notice Date: Feb 26, 2024
Recall Date: Feb 26, 2024
General Motors, Llc
Campaign: 11564806 Other
Jan 11, 2024
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

Subject: Urgent Safety Complaint - 2016 Cadillac SRX Headlight Performance National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation (ODI) Vehicle Identification Number (VIN): [XXX] Dear National Highway Traffic Safety Administration, I am writing to submit a formal safety complaint regarding a critical issue with the headlights of my 2016 Cadillac SRX. My name is [XXX] , and I believe there may be a safety-related defect in the vehicle's design or manufacturing. Despite replacing the bulbs and personally funding a comprehensive cleaning and resurfacing of the headlight covers, the performance of the headlights has significantly deteriorated. Through extensive research, I have found that numerous owners share similar concerns, indicating a potential widespread issue that may be linked to a manufacturing defect. This matter is of great concern, especially considering the safety implications associated with diminished visibility during nighttime driving. The reflective surfaces within the headlight housing appear to be degrading, affecting not only my vehicle but potentially posing a safety risk to other owners of the 2016 Cadillac SRX. As a responsible consumer and a parent of a 15-month-old child, my top priority is the safety of my family. Nighttime driving has become increasingly worrisome due to the compromised visibility, prompting me to bring this matter to the attention of the National Highway Traffic Safety Administration for further investigation. I kindly request the NHTSA's Office of Defects Investigation to thoroughly review this safety complaint and take appropriate actions to ensure the safety of all affected consumers. I have included my contact information and relevant vehicle details for your reference. Thank you for your prompt attention to this matter. I trust that the NHTSA will undertake the necessary steps to investigate and address this potential safety issue promptly. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F

Corrective Action:

Subject: Urgent Safety Complaint - 2016 Cadillac SRX Headlight Performance National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation (ODI) Vehicle Identification Number (VIN): [XXX] Dear National Highway Traffic Safety Administration, I am writing to submit a formal safety complaint regarding a critical issue with the headlights of my 2016 Cadillac SRX. My name is [XXX] , and I believe there may be a safety-related defect in the vehicle's design or manufacturing. Despite replacing the bulbs and personally funding a comprehensive cleaning and resurfacing of the headlight covers, the performance of the headlights has significantly deteriorated. Through extensive research, I have found that numerous owners share similar concerns, indicating a potential widespread issue that may be linked to a manufacturing defect. This matter is of great concern, especially considering the safety implications associated with diminished visibility during nighttime driving. The reflective surfaces within the headlight housing appear to be degrading, affecting not only my vehicle but potentially posing a safety risk to other owners of the 2016 Cadillac SRX. As a responsible consumer and a parent of a 15-month-old child, my top priority is the safety of my family. Nighttime driving has become increasingly worrisome due to the compromised visibility, prompting me to bring this matter to the attention of the National Highway Traffic Safety Administration for further investigation. I kindly request the NHTSA's Office of Defects Investigation to thoroughly review this safety complaint and take appropriate actions to ensure the safety of all affected consumers. I have included my contact information and relevant vehicle details for your reference. Thank you for your prompt attention to this matter. I trust that the NHTSA will undertake the necessary steps to investigate and address this potential safety issue promptly. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F

Additional Notes:

Subject: Urgent Safety Complaint - 2016 Cadillac SRX Headlight Performance National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation (ODI) Vehicle Identification Number (VIN): [XXX] Dear National Highway Traffic Safety Administration, I am writing to submit a formal safety complaint regarding a critical issue with the headlights of my 2016 Cadillac SRX. My name is [XXX] , and I believe there may be a safety-related defect in the vehicle's design or manufacturing. Despite replacing the bulbs and personally funding a comprehensive cleaning and resurfacing of the headlight covers, the performance of the headlights has significantly deteriorated. Through extensive research, I have found that numerous owners share similar concerns, indicating a potential widespread issue that may be linked to a manufacturing defect. This matter is of great concern, especially considering the safety implications associated with diminished visibility during nighttime driving. The reflective surfaces within the headlight housing appear to be degrading, affecting not only my vehicle but potentially posing a safety risk to other owners of the 2016 Cadillac SRX. As a responsible consumer and a parent of a 15-month-old child, my top priority is the safety of my family. Nighttime driving has become increasingly worrisome due to the compromised visibility, prompting me to bring this matter to the attention of the National Highway Traffic Safety Administration for further investigation. I kindly request the NHTSA's Office of Defects Investigation to thoroughly review this safety complaint and take appropriate actions to ensure the safety of all affected consumers. I have included my contact information and relevant vehicle details for your reference. Thank you for your prompt attention to this matter. I trust that the NHTSA will undertake the necessary steps to investigate and address this potential safety issue promptly. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F

Manufacturer: CADILLAC
Mfg Campaign: 11564806
Notice Date: Jan 11, 2024
Recall Date: Jan 11, 2024
General Motors, Llc
Campaign: 11564318 Other
Jan 9, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Transmission issues of going into Gear.Display for Cue system not functional

Corrective Action:

Transmission issues of going into Gear.Display for Cue system not functional

Additional Notes:

Transmission issues of going into Gear.Display for Cue system not functional

Manufacturer: CADILLAC
Mfg Campaign: 11564318
Notice Date: Jan 9, 2024
Recall Date: Jan 9, 2024
General Motors, Llc
Campaign: 11564318 Other
Jan 9, 2024
Defect Description:

POWER TRAIN

Potential Consequences:

Transmission issues of going into Gear.Display for Cue system not functional

Corrective Action:

Transmission issues of going into Gear.Display for Cue system not functional

Additional Notes:

Transmission issues of going into Gear.Display for Cue system not functional

Manufacturer: CADILLAC
Mfg Campaign: 11564318
Notice Date: Jan 9, 2024
Recall Date: Jan 9, 2024
General Motors, Llc
Campaign: 11536436 Other
Aug 4, 2023
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

The Cadillac CUE Infotainment system is malfunctioning. The screen randomly jumps around and changes to different information while driving. Once the back up camera zoomed in and out rapidly while backing up this happened just one time so far. We have looks this up it seems to be a common issue there is a reset fix but it just continues to happen and it seems to the only recourse is to replace the whole thing which of course is expensive. The reason for buying this brand is the supposed "quality" and that has not been the case. When I first bought this specific vehicle which was used but certified I had trouble with the sirius xm radio going in and out and then not functioning at all. I took it back to the dealer they laughed at me and told me it was working fine. I drove away and 5 minutes later it did not work. I spent hours on the phone with Sirius. I went to a stereo installer who could figure out nothing, finally Sirius XM figured out the antennas on these have two parts and the part need for the the satellite radio was not functioning. I took it back to the dealer and they so kindly split the cost with me to repair this cost me I believe it was $350 that was half. How would you know that test driving because the radio worked. It was not until I transfered my subscription that the problem revealed itself. Cadillac would not stand behind it's product as they are not standing behind these Cue infotainment systems. They are expensive and dangerous as I don't feel I can trust the camera anymore.

Corrective Action:

The Cadillac CUE Infotainment system is malfunctioning. The screen randomly jumps around and changes to different information while driving. Once the back up camera zoomed in and out rapidly while backing up this happened just one time so far. We have looks this up it seems to be a common issue there is a reset fix but it just continues to happen and it seems to the only recourse is to replace the whole thing which of course is expensive. The reason for buying this brand is the supposed "quality" and that has not been the case. When I first bought this specific vehicle which was used but certified I had trouble with the sirius xm radio going in and out and then not functioning at all. I took it back to the dealer they laughed at me and told me it was working fine. I drove away and 5 minutes later it did not work. I spent hours on the phone with Sirius. I went to a stereo installer who could figure out nothing, finally Sirius XM figured out the antennas on these have two parts and the part need for the the satellite radio was not functioning. I took it back to the dealer and they so kindly split the cost with me to repair this cost me I believe it was $350 that was half. How would you know that test driving because the radio worked. It was not until I transfered my subscription that the problem revealed itself. Cadillac would not stand behind it's product as they are not standing behind these Cue infotainment systems. They are expensive and dangerous as I don't feel I can trust the camera anymore.

Additional Notes:

The Cadillac CUE Infotainment system is malfunctioning. The screen randomly jumps around and changes to different information while driving. Once the back up camera zoomed in and out rapidly while backing up this happened just one time so far. We have looks this up it seems to be a common issue there is a reset fix but it just continues to happen and it seems to the only recourse is to replace the whole thing which of course is expensive. The reason for buying this brand is the supposed "quality" and that has not been the case. When I first bought this specific vehicle which was used but certified I had trouble with the sirius xm radio going in and out and then not functioning at all. I took it back to the dealer they laughed at me and told me it was working fine. I drove away and 5 minutes later it did not work. I spent hours on the phone with Sirius. I went to a stereo installer who could figure out nothing, finally Sirius XM figured out the antennas on these have two parts and the part need for the the satellite radio was not functioning. I took it back to the dealer and they so kindly split the cost with me to repair this cost me I believe it was $350 that was half. How would you know that test driving because the radio worked. It was not until I transfered my subscription that the problem revealed itself. Cadillac would not stand behind it's product as they are not standing behind these Cue infotainment systems. They are expensive and dangerous as I don't feel I can trust the camera anymore.

Manufacturer: CADILLAC
Mfg Campaign: 11536436
Notice Date: Aug 4, 2023
Recall Date: Aug 4, 2023
General Motors, Llc
Campaign: 11529912 Other
Jul 1, 2023
Defect Description:

AIR BAGS

Potential Consequences:

Passenger seat belt will not extend for Passenger to wear for safety.

Corrective Action:

Passenger seat belt will not extend for Passenger to wear for safety.

Additional Notes:

Passenger seat belt will not extend for Passenger to wear for safety.

Manufacturer: CADILLAC
Mfg Campaign: 11529912
Notice Date: Jul 1, 2023
Recall Date: Jul 1, 2023
General Motors, Llc
Campaign: 11529912 Other
Jul 1, 2023
Defect Description:

SEAT BELTS

Potential Consequences:

Passenger seat belt will not extend for Passenger to wear for safety.

Corrective Action:

Passenger seat belt will not extend for Passenger to wear for safety.

Additional Notes:

Passenger seat belt will not extend for Passenger to wear for safety.

Manufacturer: CADILLAC
Mfg Campaign: 11529912
Notice Date: Jul 1, 2023
Recall Date: Jul 1, 2023
General Motors, Llc
Campaign: 11528422 Other
Jun 22, 2023
Defect Description:

AIR BAGS

Potential Consequences:

The automatic trunk does not work. I'm unable to open and/or use my trunk. Moon roof does not open Airbag light is on Vehicle jerks very hard while operating in drive

Corrective Action:

The automatic trunk does not work. I'm unable to open and/or use my trunk. Moon roof does not open Airbag light is on Vehicle jerks very hard while operating in drive

Additional Notes:

The automatic trunk does not work. I'm unable to open and/or use my trunk. Moon roof does not open Airbag light is on Vehicle jerks very hard while operating in drive

Manufacturer: CADILLAC
Mfg Campaign: 11528422
Notice Date: Jun 22, 2023
Recall Date: Jun 22, 2023
General Motors, Llc
Campaign: 11528422 Other
Jun 22, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The automatic trunk does not work. I'm unable to open and/or use my trunk. Moon roof does not open Airbag light is on Vehicle jerks very hard while operating in drive

Corrective Action:

The automatic trunk does not work. I'm unable to open and/or use my trunk. Moon roof does not open Airbag light is on Vehicle jerks very hard while operating in drive

Additional Notes:

The automatic trunk does not work. I'm unable to open and/or use my trunk. Moon roof does not open Airbag light is on Vehicle jerks very hard while operating in drive

Manufacturer: CADILLAC
Mfg Campaign: 11528422
Notice Date: Jun 22, 2023
Recall Date: Jun 22, 2023
General Motors, Llc
Campaign: 11528422 Other
Jun 22, 2023
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

The automatic trunk does not work. I'm unable to open and/or use my trunk. Moon roof does not open Airbag light is on Vehicle jerks very hard while operating in drive

Corrective Action:

The automatic trunk does not work. I'm unable to open and/or use my trunk. Moon roof does not open Airbag light is on Vehicle jerks very hard while operating in drive

Additional Notes:

The automatic trunk does not work. I'm unable to open and/or use my trunk. Moon roof does not open Airbag light is on Vehicle jerks very hard while operating in drive

Manufacturer: CADILLAC
Mfg Campaign: 11528422
Notice Date: Jun 22, 2023
Recall Date: Jun 22, 2023
General Motors, Llc
Campaign: 11524319 Other
May 29, 2023
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

Head lights are very dim. When I took a vacation through Arizona and parts of Southern California where street lights were not present it was very hard and unsafe to see where I was going due to lights being so dim. Estimate to replace was so out of my budget. Don’t know what to do. Please help

Corrective Action:

Head lights are very dim. When I took a vacation through Arizona and parts of Southern California where street lights were not present it was very hard and unsafe to see where I was going due to lights being so dim. Estimate to replace was so out of my budget. Don’t know what to do. Please help

Additional Notes:

Head lights are very dim. When I took a vacation through Arizona and parts of Southern California where street lights were not present it was very hard and unsafe to see where I was going due to lights being so dim. Estimate to replace was so out of my budget. Don’t know what to do. Please help

Manufacturer: CADILLAC
Mfg Campaign: 11524319
Notice Date: May 29, 2023
Recall Date: May 29, 2023
General Motors, Llc
Campaign: 11521814 Other
May 13, 2023
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

The headlights in low beam mode no longer are bright enough to safely see or be properly seen at night. This problem is documented by many owners of this same vehicle and similar cadillac vehicles, and many videos are available on Youtube documenting this as a fact as a frequent problem by all owners. It is being ignored and needs to be addressed. There is apparently even a class action lawsuit for the 2016 SRX. A video exists that shows the problem is the inside reflective material is being burned out due to heat of the bulbs making the surface no longer reflective. Drivers end up keeping high beams on at all times which blinds other drivers and this can lead to many vehicle accidents with property damage, injury and deaths. There needs to be a recall and replacement of the entire housing and then use low heat LED bulbs or a new type reflective surface inside that will not degrade as is commonly happening. The vehicle was in this condition when I first purchased it used. I was unaware for a long time due to not driving it at night. I have now had to drive several times at night and found it to be very unsafe to use because of the headlight problems. I researched and easily found hundreds of the same complaint. How about actually do something about this and not just ignore it before someone you personally care about gets hurt because of an accident. I will be contacting the dealership but doubt they will do anything. No one wants to accept responsibilty because of the costs, but the cost of ignoring it can be very high.

Corrective Action:

The headlights in low beam mode no longer are bright enough to safely see or be properly seen at night. This problem is documented by many owners of this same vehicle and similar cadillac vehicles, and many videos are available on Youtube documenting this as a fact as a frequent problem by all owners. It is being ignored and needs to be addressed. There is apparently even a class action lawsuit for the 2016 SRX. A video exists that shows the problem is the inside reflective material is being burned out due to heat of the bulbs making the surface no longer reflective. Drivers end up keeping high beams on at all times which blinds other drivers and this can lead to many vehicle accidents with property damage, injury and deaths. There needs to be a recall and replacement of the entire housing and then use low heat LED bulbs or a new type reflective surface inside that will not degrade as is commonly happening. The vehicle was in this condition when I first purchased it used. I was unaware for a long time due to not driving it at night. I have now had to drive several times at night and found it to be very unsafe to use because of the headlight problems. I researched and easily found hundreds of the same complaint. How about actually do something about this and not just ignore it before someone you personally care about gets hurt because of an accident. I will be contacting the dealership but doubt they will do anything. No one wants to accept responsibilty because of the costs, but the cost of ignoring it can be very high.

Additional Notes:

The headlights in low beam mode no longer are bright enough to safely see or be properly seen at night. This problem is documented by many owners of this same vehicle and similar cadillac vehicles, and many videos are available on Youtube documenting this as a fact as a frequent problem by all owners. It is being ignored and needs to be addressed. There is apparently even a class action lawsuit for the 2016 SRX. A video exists that shows the problem is the inside reflective material is being burned out due to heat of the bulbs making the surface no longer reflective. Drivers end up keeping high beams on at all times which blinds other drivers and this can lead to many vehicle accidents with property damage, injury and deaths. There needs to be a recall and replacement of the entire housing and then use low heat LED bulbs or a new type reflective surface inside that will not degrade as is commonly happening. The vehicle was in this condition when I first purchased it used. I was unaware for a long time due to not driving it at night. I have now had to drive several times at night and found it to be very unsafe to use because of the headlight problems. I researched and easily found hundreds of the same complaint. How about actually do something about this and not just ignore it before someone you personally care about gets hurt because of an accident. I will be contacting the dealership but doubt they will do anything. No one wants to accept responsibilty because of the costs, but the cost of ignoring it can be very high.

Manufacturer: CADILLAC
Mfg Campaign: 11521814
Notice Date: May 13, 2023
Recall Date: May 13, 2023
General Motors, Llc
Campaign: 11521096 Other
May 9, 2023
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

Regular headlights are too dim to be seen at night and it’s verry dangerous to drive at night even after replaceing the a brighter light also happends on Cadillac ats from 2018

Corrective Action:

Regular headlights are too dim to be seen at night and it’s verry dangerous to drive at night even after replaceing the a brighter light also happends on Cadillac ats from 2018

Additional Notes:

Regular headlights are too dim to be seen at night and it’s verry dangerous to drive at night even after replaceing the a brighter light also happends on Cadillac ats from 2018

Manufacturer: CADILLAC
Mfg Campaign: 11521096
Notice Date: May 9, 2023
Recall Date: May 9, 2023
General Motors, Llc
Campaign: 11517786 Other
Apr 19, 2023
Defect Description:

EXTERIOR LIGHTING:HEADLIGHTS:BULBS

Potential Consequences:

The contact owns a 2016 Cadillac SRX. The contact stated while driving at night she was unable to see the roadway due to the headlights not providing adequate illumination. The contact stated the TPMS warning light was illuminated. The contact stated that she used the high-beam headlights to continue driving. The contact took the vehicle to the local dealer and was informed that no failure was found with the headlights. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.

Corrective Action:

The contact owns a 2016 Cadillac SRX. The contact stated while driving at night she was unable to see the roadway due to the headlights not providing adequate illumination. The contact stated the TPMS warning light was illuminated. The contact stated that she used the high-beam headlights to continue driving. The contact took the vehicle to the local dealer and was informed that no failure was found with the headlights. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.

Additional Notes:

The contact owns a 2016 Cadillac SRX. The contact stated while driving at night she was unable to see the roadway due to the headlights not providing adequate illumination. The contact stated the TPMS warning light was illuminated. The contact stated that she used the high-beam headlights to continue driving. The contact took the vehicle to the local dealer and was informed that no failure was found with the headlights. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.

Manufacturer: CADILLAC
Mfg Campaign: 11517786
Notice Date: Apr 19, 2023
Recall Date: Apr 19, 2023
General Motors, Llc
Campaign: 11513066 Other
Mar 21, 2023
Defect Description:

EXTERIOR LIGHTING:HEADLIGHTS

Potential Consequences:

The contact owns a 2016 Cadillac SRX. The contact stated that the headlights were dim while driving at night. The contact stated that the failure obstructed her vision while driving at night. The contact had taken the vehicle to the dealer where the failure was acknowledged; however, the vehicle was not under recall or warranty. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage approximately 50,000.

Corrective Action:

The contact owns a 2016 Cadillac SRX. The contact stated that the headlights were dim while driving at night. The contact stated that the failure obstructed her vision while driving at night. The contact had taken the vehicle to the dealer where the failure was acknowledged; however, the vehicle was not under recall or warranty. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage approximately 50,000.

Additional Notes:

The contact owns a 2016 Cadillac SRX. The contact stated that the headlights were dim while driving at night. The contact stated that the failure obstructed her vision while driving at night. The contact had taken the vehicle to the dealer where the failure was acknowledged; however, the vehicle was not under recall or warranty. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage approximately 50,000.

Manufacturer: CADILLAC
Mfg Campaign: 11513066
Notice Date: Mar 21, 2023
Recall Date: Mar 21, 2023
General Motors, Llc
Campaign: 11511908 Other
Mar 15, 2023
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

Normal headlight illumination is insufficient and dangerous to see safely ahead. I must always use bright lights to see

Corrective Action:

Normal headlight illumination is insufficient and dangerous to see safely ahead. I must always use bright lights to see

Additional Notes:

Normal headlight illumination is insufficient and dangerous to see safely ahead. I must always use bright lights to see

Manufacturer: CADILLAC
Mfg Campaign: 11511908
Notice Date: Mar 15, 2023
Recall Date: Mar 15, 2023
General Motors, Llc
Campaign: 11511639 Other
Mar 13, 2023
Defect Description:

SUSPENSION

Potential Consequences:

The rear toe bar had a recall on it that was replaced. The replacement part is not adjustable. The back wheels are pointed out because of the rear tow bar not being able to be adjusted. This causes the car to pull side to side while driving on snow and ice. I can't go over 30 mph or the car loses control.

Corrective Action:

The rear toe bar had a recall on it that was replaced. The replacement part is not adjustable. The back wheels are pointed out because of the rear tow bar not being able to be adjusted. This causes the car to pull side to side while driving on snow and ice. I can't go over 30 mph or the car loses control.

Additional Notes:

The rear toe bar had a recall on it that was replaced. The replacement part is not adjustable. The back wheels are pointed out because of the rear tow bar not being able to be adjusted. This causes the car to pull side to side while driving on snow and ice. I can't go over 30 mph or the car loses control.

Manufacturer: CADILLAC
Mfg Campaign: 11511639
Notice Date: Mar 13, 2023
Recall Date: Mar 13, 2023
General Motors, Llc
Campaign: 11510517 Other
Mar 7, 2023
Defect Description:

EXTERIOR LIGHTING:HEADLIGHTS

Potential Consequences:

Headlamp are so dim due to condensation that it’s so dangerous to drive at night

Corrective Action:

Headlamp are so dim due to condensation that it’s so dangerous to drive at night

Additional Notes:

Headlamp are so dim due to condensation that it’s so dangerous to drive at night

Manufacturer: CADILLAC
Mfg Campaign: 11510517
Notice Date: Mar 7, 2023
Recall Date: Mar 7, 2023

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