Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Cadillac XT4 and Chevrolet Malibu vehicles. The vehicles may have the wrong owner's manual in the glove box. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N242454040
Recall Date: Aug 1, 2024
Consumer Complaints
32 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
This is my second Cadillac XT 4 in two years and both have experienced the same thing. As I'm driving and come to a light to stop, the entire vehicle system goes black and cuts off. This has happened to me know 4 times, were the vehicle becomes disable in the middle of the road, during heavy traffic and almost hit several times from the rear. Each time I was in tears, thinking I was going to die and would call OnStar for assistance. The vehicle would not start, keep making this clicking sounds as if it's trying. The vehicle would automatically go into 'Park' and will not release for any other gear. I was told the Fuel Management System, that I was told was not suppose to happen in the 2024 model like it did in my 2022 model. My app also reports a "Transmission System Failure" for a brand new vehicle almost a year old & 7700 miles on it. I can't deal with GMC & my life over their products. I want to get rid of the vehicle and never purchase another one of their products. Highly disappointed & the lack of concern from GMC about their customers.
Corrective Action:
This is my second Cadillac XT 4 in two years and both have experienced the same thing. As I'm driving and come to a light to stop, the entire vehicle system goes black and cuts off. This has happened to me know 4 times, were the vehicle becomes disable in the middle of the road, during heavy traffic and almost hit several times from the rear. Each time I was in tears, thinking I was going to die and would call OnStar for assistance. The vehicle would not start, keep making this clicking sounds as if it's trying. The vehicle would automatically go into 'Park' and will not release for any other gear. I was told the Fuel Management System, that I was told was not suppose to happen in the 2024 model like it did in my 2022 model. My app also reports a "Transmission System Failure" for a brand new vehicle almost a year old & 7700 miles on it. I can't deal with GMC & my life over their products. I want to get rid of the vehicle and never purchase another one of their products. Highly disappointed & the lack of concern from GMC about their customers.
Additional Notes:
This is my second Cadillac XT 4 in two years and both have experienced the same thing. As I'm driving and come to a light to stop, the entire vehicle system goes black and cuts off. This has happened to me know 4 times, were the vehicle becomes disable in the middle of the road, during heavy traffic and almost hit several times from the rear. Each time I was in tears, thinking I was going to die and would call OnStar for assistance. The vehicle would not start, keep making this clicking sounds as if it's trying. The vehicle would automatically go into 'Park' and will not release for any other gear. I was told the Fuel Management System, that I was told was not suppose to happen in the 2024 model like it did in my 2022 model. My app also reports a "Transmission System Failure" for a brand new vehicle almost a year old & 7700 miles on it. I can't deal with GMC & my life over their products. I want to get rid of the vehicle and never purchase another one of their products. Highly disappointed & the lack of concern from GMC about their customers.
Mfg Campaign: 11642562
Recall Date: Feb 13, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This is my second Cadillac XT 4 in two years and both have experienced the same thing. As I'm driving and come to a light to stop, the entire vehicle system goes black and cuts off. This has happened to me know 4 times, were the vehicle becomes disable in the middle of the road, during heavy traffic and almost hit several times from the rear. Each time I was in tears, thinking I was going to die and would call OnStar for assistance. The vehicle would not start, keep making this clicking sounds as if it's trying. The vehicle would automatically go into 'Park' and will not release for any other gear. I was told the Fuel Management System, that I was told was not suppose to happen in the 2024 model like it did in my 2022 model. My app also reports a "Transmission System Failure" for a brand new vehicle almost a year old & 7700 miles on it. I can't deal with GMC & my life over their products. I want to get rid of the vehicle and never purchase another one of their products. Highly disappointed & the lack of concern from GMC about their customers.
Corrective Action:
This is my second Cadillac XT 4 in two years and both have experienced the same thing. As I'm driving and come to a light to stop, the entire vehicle system goes black and cuts off. This has happened to me know 4 times, were the vehicle becomes disable in the middle of the road, during heavy traffic and almost hit several times from the rear. Each time I was in tears, thinking I was going to die and would call OnStar for assistance. The vehicle would not start, keep making this clicking sounds as if it's trying. The vehicle would automatically go into 'Park' and will not release for any other gear. I was told the Fuel Management System, that I was told was not suppose to happen in the 2024 model like it did in my 2022 model. My app also reports a "Transmission System Failure" for a brand new vehicle almost a year old & 7700 miles on it. I can't deal with GMC & my life over their products. I want to get rid of the vehicle and never purchase another one of their products. Highly disappointed & the lack of concern from GMC about their customers.
Additional Notes:
This is my second Cadillac XT 4 in two years and both have experienced the same thing. As I'm driving and come to a light to stop, the entire vehicle system goes black and cuts off. This has happened to me know 4 times, were the vehicle becomes disable in the middle of the road, during heavy traffic and almost hit several times from the rear. Each time I was in tears, thinking I was going to die and would call OnStar for assistance. The vehicle would not start, keep making this clicking sounds as if it's trying. The vehicle would automatically go into 'Park' and will not release for any other gear. I was told the Fuel Management System, that I was told was not suppose to happen in the 2024 model like it did in my 2022 model. My app also reports a "Transmission System Failure" for a brand new vehicle almost a year old & 7700 miles on it. I can't deal with GMC & my life over their products. I want to get rid of the vehicle and never purchase another one of their products. Highly disappointed & the lack of concern from GMC about their customers.
Mfg Campaign: 11642562
Recall Date: Feb 13, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Backup camera does not function at night. The issue appeared on day one, the car was leased in this condition in July 2024. The problem has been reported to and known by the dealership and witnessed by the sales manager at King O’Rourke dealership in Smithtown NY. The first record of written correspondence is shared in a photo of an email September 2024. If it’s dark outside without bright street lights it is literally black on the screen. It has also been inspected by the service department and the recent email is attached . They gave me my car back without fixing it the first time. I brought it back again and they changed the camera and updated the software. They said saw the dark screen at night. GM is telling the dealership to test another car of the same make and color. The dealer stated that in the meantime they cannot give me another loaner while they figure out how to fix the problem because GM said it’s functioning normally (photo of email attached). I am currently driving the car and live on a very dark street. This is VERY unsafe and GM is not taking this seriously.
Corrective Action:
Backup camera does not function at night. The issue appeared on day one, the car was leased in this condition in July 2024. The problem has been reported to and known by the dealership and witnessed by the sales manager at King O’Rourke dealership in Smithtown NY. The first record of written correspondence is shared in a photo of an email September 2024. If it’s dark outside without bright street lights it is literally black on the screen. It has also been inspected by the service department and the recent email is attached . They gave me my car back without fixing it the first time. I brought it back again and they changed the camera and updated the software. They said saw the dark screen at night. GM is telling the dealership to test another car of the same make and color. The dealer stated that in the meantime they cannot give me another loaner while they figure out how to fix the problem because GM said it’s functioning normally (photo of email attached). I am currently driving the car and live on a very dark street. This is VERY unsafe and GM is not taking this seriously.
Additional Notes:
Backup camera does not function at night. The issue appeared on day one, the car was leased in this condition in July 2024. The problem has been reported to and known by the dealership and witnessed by the sales manager at King O’Rourke dealership in Smithtown NY. The first record of written correspondence is shared in a photo of an email September 2024. If it’s dark outside without bright street lights it is literally black on the screen. It has also been inspected by the service department and the recent email is attached . They gave me my car back without fixing it the first time. I brought it back again and they changed the camera and updated the software. They said saw the dark screen at night. GM is telling the dealership to test another car of the same make and color. The dealer stated that in the meantime they cannot give me another loaner while they figure out how to fix the problem because GM said it’s functioning normally (photo of email attached). I am currently driving the car and live on a very dark street. This is VERY unsafe and GM is not taking this seriously.
Mfg Campaign: 11635331
Recall Date: Jan 10, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driver's and passengers' front windows. When driving in sunlight the windows are hazy/milky. Inspected by dealership. There are no warning lamps, messages or other systems 1st appeared July 29, 2024 Have brought the vehicle on numerous occasions to the dealership for this issue. When driving during daytime in sunlight both driver's window and front passenger window are hazy/milky. Dealership states they cannot replicate the issue. There is nothing to replicate, the haze and milky substance are on the windows.
Corrective Action:
Driver's and passengers' front windows. When driving in sunlight the windows are hazy/milky. Inspected by dealership. There are no warning lamps, messages or other systems 1st appeared July 29, 2024 Have brought the vehicle on numerous occasions to the dealership for this issue. When driving during daytime in sunlight both driver's window and front passenger window are hazy/milky. Dealership states they cannot replicate the issue. There is nothing to replicate, the haze and milky substance are on the windows.
Additional Notes:
Driver's and passengers' front windows. When driving in sunlight the windows are hazy/milky. Inspected by dealership. There are no warning lamps, messages or other systems 1st appeared July 29, 2024 Have brought the vehicle on numerous occasions to the dealership for this issue. When driving during daytime in sunlight both driver's window and front passenger window are hazy/milky. Dealership states they cannot replicate the issue. There is nothing to replicate, the haze and milky substance are on the windows.
Mfg Campaign: 11625310
Recall Date: Nov 14, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On four occasions now, the car slammed on the brakes as if the collision detection system was going off. Someone did almost hit me from behind as they needed to slam on their brakes due to my cars collision system going off when not supposed to. This has been well documented with Cadillac and the leased vehicle has been back in the shop 4 months out of the year we owned it. It is a major safety issue and am very concerned it will happen at a time that may cause a bad accident, injury or loss of life if something is not done. Cadillac has replaced many electrical parts and tells us it is fixed when in fact it is not and it happened again this week and will be going back to the shop for the 5th time next week.
Corrective Action:
On four occasions now, the car slammed on the brakes as if the collision detection system was going off. Someone did almost hit me from behind as they needed to slam on their brakes due to my cars collision system going off when not supposed to. This has been well documented with Cadillac and the leased vehicle has been back in the shop 4 months out of the year we owned it. It is a major safety issue and am very concerned it will happen at a time that may cause a bad accident, injury or loss of life if something is not done. Cadillac has replaced many electrical parts and tells us it is fixed when in fact it is not and it happened again this week and will be going back to the shop for the 5th time next week.
Additional Notes:
On four occasions now, the car slammed on the brakes as if the collision detection system was going off. Someone did almost hit me from behind as they needed to slam on their brakes due to my cars collision system going off when not supposed to. This has been well documented with Cadillac and the leased vehicle has been back in the shop 4 months out of the year we owned it. It is a major safety issue and am very concerned it will happen at a time that may cause a bad accident, injury or loss of life if something is not done. Cadillac has replaced many electrical parts and tells us it is fixed when in fact it is not and it happened again this week and will be going back to the shop for the 5th time next week.
Mfg Campaign: 11620021
Recall Date: Oct 15, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
On four occasions now, the car slammed on the brakes as if the collision detection system was going off. Someone did almost hit me from behind as they needed to slam on their brakes due to my cars collision system going off when not supposed to. This has been well documented with Cadillac and the leased vehicle has been back in the shop 4 months out of the year we owned it. It is a major safety issue and am very concerned it will happen at a time that may cause a bad accident, injury or loss of life if something is not done. Cadillac has replaced many electrical parts and tells us it is fixed when in fact it is not and it happened again this week and will be going back to the shop for the 5th time next week.
Corrective Action:
On four occasions now, the car slammed on the brakes as if the collision detection system was going off. Someone did almost hit me from behind as they needed to slam on their brakes due to my cars collision system going off when not supposed to. This has been well documented with Cadillac and the leased vehicle has been back in the shop 4 months out of the year we owned it. It is a major safety issue and am very concerned it will happen at a time that may cause a bad accident, injury or loss of life if something is not done. Cadillac has replaced many electrical parts and tells us it is fixed when in fact it is not and it happened again this week and will be going back to the shop for the 5th time next week.
Additional Notes:
On four occasions now, the car slammed on the brakes as if the collision detection system was going off. Someone did almost hit me from behind as they needed to slam on their brakes due to my cars collision system going off when not supposed to. This has been well documented with Cadillac and the leased vehicle has been back in the shop 4 months out of the year we owned it. It is a major safety issue and am very concerned it will happen at a time that may cause a bad accident, injury or loss of life if something is not done. Cadillac has replaced many electrical parts and tells us it is fixed when in fact it is not and it happened again this week and will be going back to the shop for the 5th time next week.
Mfg Campaign: 11620021
Recall Date: Oct 15, 2024
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
Potential Consequences:
On four occasions now, the car slammed on the brakes as if the collision detection system was going off. Someone did almost hit me from behind as they needed to slam on their brakes due to my cars collision system going off when not supposed to. This has been well documented with Cadillac and the leased vehicle has been back in the shop 4 months out of the year we owned it. It is a major safety issue and am very concerned it will happen at a time that may cause a bad accident, injury or loss of life if something is not done. Cadillac has replaced many electrical parts and tells us it is fixed when in fact it is not and it happened again this week and will be going back to the shop for the 5th time next week.
Corrective Action:
On four occasions now, the car slammed on the brakes as if the collision detection system was going off. Someone did almost hit me from behind as they needed to slam on their brakes due to my cars collision system going off when not supposed to. This has been well documented with Cadillac and the leased vehicle has been back in the shop 4 months out of the year we owned it. It is a major safety issue and am very concerned it will happen at a time that may cause a bad accident, injury or loss of life if something is not done. Cadillac has replaced many electrical parts and tells us it is fixed when in fact it is not and it happened again this week and will be going back to the shop for the 5th time next week.
Additional Notes:
On four occasions now, the car slammed on the brakes as if the collision detection system was going off. Someone did almost hit me from behind as they needed to slam on their brakes due to my cars collision system going off when not supposed to. This has been well documented with Cadillac and the leased vehicle has been back in the shop 4 months out of the year we owned it. It is a major safety issue and am very concerned it will happen at a time that may cause a bad accident, injury or loss of life if something is not done. Cadillac has replaced many electrical parts and tells us it is fixed when in fact it is not and it happened again this week and will be going back to the shop for the 5th time next week.
Mfg Campaign: 11620021
Recall Date: Oct 15, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On June 13th 2024, and on July 30th 2024, while driving on highway my Cadillac XT4 suddenly jerked forward as if I had been struck from behind by another vehicle. The vehicle seemed to have lost all power and appeared to stall in the lanes of the highway. This created a very dangerous situation, causing vehicles behind me to swerve in order to avoid a collision. Be advised that the vehicle did not turn off, because I didn’t have to restart it, however it felt like it did. This situation could have caused myself, and passengers to be injured or killed, especially if a large truck was behind me and unable to stop. Luckily I was able to steer the vehicle onto the shoulder off the highway.
Corrective Action:
On June 13th 2024, and on July 30th 2024, while driving on highway my Cadillac XT4 suddenly jerked forward as if I had been struck from behind by another vehicle. The vehicle seemed to have lost all power and appeared to stall in the lanes of the highway. This created a very dangerous situation, causing vehicles behind me to swerve in order to avoid a collision. Be advised that the vehicle did not turn off, because I didn’t have to restart it, however it felt like it did. This situation could have caused myself, and passengers to be injured or killed, especially if a large truck was behind me and unable to stop. Luckily I was able to steer the vehicle onto the shoulder off the highway.
Additional Notes:
On June 13th 2024, and on July 30th 2024, while driving on highway my Cadillac XT4 suddenly jerked forward as if I had been struck from behind by another vehicle. The vehicle seemed to have lost all power and appeared to stall in the lanes of the highway. This created a very dangerous situation, causing vehicles behind me to swerve in order to avoid a collision. Be advised that the vehicle did not turn off, because I didn’t have to restart it, however it felt like it did. This situation could have caused myself, and passengers to be injured or killed, especially if a large truck was behind me and unable to stop. Luckily I was able to steer the vehicle onto the shoulder off the highway.
Mfg Campaign: 11605570
Recall Date: Jul 31, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On June 13th 2024, and on July 30th 2024, while driving on highway my Cadillac XT4 suddenly jerked forward as if I had been struck from behind by another vehicle. The vehicle seemed to have lost all power and appeared to stall in the lanes of the highway. This created a very dangerous situation, causing vehicles behind me to swerve in order to avoid a collision. Be advised that the vehicle did not turn off, because I didn’t have to restart it, however it felt like it did. This situation could have caused myself, and passengers to be injured or killed, especially if a large truck was behind me and unable to stop. Luckily I was able to steer the vehicle onto the shoulder off the highway.
Corrective Action:
On June 13th 2024, and on July 30th 2024, while driving on highway my Cadillac XT4 suddenly jerked forward as if I had been struck from behind by another vehicle. The vehicle seemed to have lost all power and appeared to stall in the lanes of the highway. This created a very dangerous situation, causing vehicles behind me to swerve in order to avoid a collision. Be advised that the vehicle did not turn off, because I didn’t have to restart it, however it felt like it did. This situation could have caused myself, and passengers to be injured or killed, especially if a large truck was behind me and unable to stop. Luckily I was able to steer the vehicle onto the shoulder off the highway.
Additional Notes:
On June 13th 2024, and on July 30th 2024, while driving on highway my Cadillac XT4 suddenly jerked forward as if I had been struck from behind by another vehicle. The vehicle seemed to have lost all power and appeared to stall in the lanes of the highway. This created a very dangerous situation, causing vehicles behind me to swerve in order to avoid a collision. Be advised that the vehicle did not turn off, because I didn’t have to restart it, however it felt like it did. This situation could have caused myself, and passengers to be injured or killed, especially if a large truck was behind me and unable to stop. Luckily I was able to steer the vehicle onto the shoulder off the highway.
Mfg Campaign: 11605570
Recall Date: Jul 31, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving to a local car wash, I stopped at a traffic light. When I tried to accelerate the transmission warning and power reduction waring flashed on HUD. I could not drive or place the car in reverse, the car had lost all its mobility. I had to let the car coast downhill to pull the car to the side of a busy street. I was fortunate this did not happen on a congested highway, but regardless the inability to move a car off a busy street is an extreme safety hazard. The vehicle needed towed, and after 31 one days was returned to me, four days later while on the highway bolts were falling off the undercarriage of the vehicle. Upon further inspection the rear exhaust bracket had fallen off and was missing 3 bolts.
Corrective Action:
Driving to a local car wash, I stopped at a traffic light. When I tried to accelerate the transmission warning and power reduction waring flashed on HUD. I could not drive or place the car in reverse, the car had lost all its mobility. I had to let the car coast downhill to pull the car to the side of a busy street. I was fortunate this did not happen on a congested highway, but regardless the inability to move a car off a busy street is an extreme safety hazard. The vehicle needed towed, and after 31 one days was returned to me, four days later while on the highway bolts were falling off the undercarriage of the vehicle. Upon further inspection the rear exhaust bracket had fallen off and was missing 3 bolts.
Additional Notes:
Driving to a local car wash, I stopped at a traffic light. When I tried to accelerate the transmission warning and power reduction waring flashed on HUD. I could not drive or place the car in reverse, the car had lost all its mobility. I had to let the car coast downhill to pull the car to the side of a busy street. I was fortunate this did not happen on a congested highway, but regardless the inability to move a car off a busy street is an extreme safety hazard. The vehicle needed towed, and after 31 one days was returned to me, four days later while on the highway bolts were falling off the undercarriage of the vehicle. Upon further inspection the rear exhaust bracket had fallen off and was missing 3 bolts.
Mfg Campaign: 11595589
Recall Date: Jun 20, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 Cadillac XT4. The contact stated while driving at an undisclosed speed, the instrument panel lost power. The contact stated that prior to the complete failure, there were several error messages displayed on the screen. The contact stated that the only function on the instrument panel that was operating as needed was the speedometer. The vehicle was taken to a dealer and diagnosed with failure within the radio unit. The manufacturer was not made aware of the failure. The vehicle was repaired; however, the failure persisted. The failure mileage was approximately 3,000.
Corrective Action:
The contact owns a 2024 Cadillac XT4. The contact stated while driving at an undisclosed speed, the instrument panel lost power. The contact stated that prior to the complete failure, there were several error messages displayed on the screen. The contact stated that the only function on the instrument panel that was operating as needed was the speedometer. The vehicle was taken to a dealer and diagnosed with failure within the radio unit. The manufacturer was not made aware of the failure. The vehicle was repaired; however, the failure persisted. The failure mileage was approximately 3,000.
Additional Notes:
The contact owns a 2024 Cadillac XT4. The contact stated while driving at an undisclosed speed, the instrument panel lost power. The contact stated that prior to the complete failure, there were several error messages displayed on the screen. The contact stated that the only function on the instrument panel that was operating as needed was the speedometer. The vehicle was taken to a dealer and diagnosed with failure within the radio unit. The manufacturer was not made aware of the failure. The vehicle was repaired; however, the failure persisted. The failure mileage was approximately 3,000.
Mfg Campaign: 11590422
Recall Date: May 23, 2024
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
GM/Cadillac removed the Front Parking Assist and cameras from the 2024 XT4 Cadillac. We were unaware that the vehicle did no have this now basic feature and almost bumped into another vehicle. This feature was in all other years of this vehicle and GM decided to leave it out without notifying purchasers of this. Why would any major manufacturer make a vehicle less safe than pervious versions. GM needs to retrofit all models of the 2024 XT4 with Front Parking Assist to ensure a child or other object in front of the car does not get run over.
Corrective Action:
GM/Cadillac removed the Front Parking Assist and cameras from the 2024 XT4 Cadillac. We were unaware that the vehicle did no have this now basic feature and almost bumped into another vehicle. This feature was in all other years of this vehicle and GM decided to leave it out without notifying purchasers of this. Why would any major manufacturer make a vehicle less safe than pervious versions. GM needs to retrofit all models of the 2024 XT4 with Front Parking Assist to ensure a child or other object in front of the car does not get run over.
Additional Notes:
GM/Cadillac removed the Front Parking Assist and cameras from the 2024 XT4 Cadillac. We were unaware that the vehicle did no have this now basic feature and almost bumped into another vehicle. This feature was in all other years of this vehicle and GM decided to leave it out without notifying purchasers of this. Why would any major manufacturer make a vehicle less safe than pervious versions. GM needs to retrofit all models of the 2024 XT4 with Front Parking Assist to ensure a child or other object in front of the car does not get run over.
Mfg Campaign: 11542157
Recall Date: Sep 1, 2023
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury