Complaints & Recalls
Consumer Complaints
75 ComplaintsGeneral Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CADILLAC XT5. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE BEYOND 50 FEET OF THE VEHICLE. THE VEHICLE WAS TAKEN TO PATTERSON CADILLAC LOCATED IN WICHITA FALLS, TX, WHERE IT WAS STATED THAT THE LIGHTS PERFORMED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE DEALER FOUND NO DEFECT WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CADILLAC XT5. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE BEYOND 50 FEET OF THE VEHICLE. THE VEHICLE WAS TAKEN TO PATTERSON CADILLAC LOCATED IN WICHITA FALLS, TX, WHERE IT WAS STATED THAT THE LIGHTS PERFORMED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE DEALER FOUND NO DEFECT WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CADILLAC XT5. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE BEYOND 50 FEET OF THE VEHICLE. THE VEHICLE WAS TAKEN TO PATTERSON CADILLAC LOCATED IN WICHITA FALLS, TX, WHERE IT WAS STATED THAT THE LIGHTS PERFORMED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE DEALER FOUND NO DEFECT WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Mfg Campaign: 11321208
Recall Date: Apr 15, 2020
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE GUIDELINES OFTEN FAIL TO DISPLAY WHEN SWITCHING THE CAR IN TO REVERSE. THE DEALER HAS INSPECTED AND PROVIDED THE FOLLOWING RESPONSE: 'THE CAUSE OF THE CONDITION MAY BE THE RVC IMAGE BEING PROVIDED VIA AN ALTERNATE ROBUST RVC FEED FROM THE VIDEO BYPASS MODULE. TO ENSURE THAT THE RVC IMAGE IS ALWAYS PRESENT WHEN IN REVERSE THIS ALTERNATE ROBUST RVC FEED IS PROVIDED IF THE PRIMARY CAMERA FEED IS NOT AVAILABLE FOR ANY REASON. A CALIBRATION CHANGE HAS BEEN MADE THAT REDUCES, BUT DOES NOT ELIMINATE, EVERY CAUSE OF MISSING REARVIEW CAMERA GUIDELINES.' HOWEVER, IT SEEMS TO OCCUR MORE THAN HALF OF THE TIME THAT THE GUIDELINES FAIL TO DISPLAY.
Corrective Action:
THE GUIDELINES OFTEN FAIL TO DISPLAY WHEN SWITCHING THE CAR IN TO REVERSE. THE DEALER HAS INSPECTED AND PROVIDED THE FOLLOWING RESPONSE: 'THE CAUSE OF THE CONDITION MAY BE THE RVC IMAGE BEING PROVIDED VIA AN ALTERNATE ROBUST RVC FEED FROM THE VIDEO BYPASS MODULE. TO ENSURE THAT THE RVC IMAGE IS ALWAYS PRESENT WHEN IN REVERSE THIS ALTERNATE ROBUST RVC FEED IS PROVIDED IF THE PRIMARY CAMERA FEED IS NOT AVAILABLE FOR ANY REASON. A CALIBRATION CHANGE HAS BEEN MADE THAT REDUCES, BUT DOES NOT ELIMINATE, EVERY CAUSE OF MISSING REARVIEW CAMERA GUIDELINES.' HOWEVER, IT SEEMS TO OCCUR MORE THAN HALF OF THE TIME THAT THE GUIDELINES FAIL TO DISPLAY.
Additional Notes:
THE GUIDELINES OFTEN FAIL TO DISPLAY WHEN SWITCHING THE CAR IN TO REVERSE. THE DEALER HAS INSPECTED AND PROVIDED THE FOLLOWING RESPONSE: 'THE CAUSE OF THE CONDITION MAY BE THE RVC IMAGE BEING PROVIDED VIA AN ALTERNATE ROBUST RVC FEED FROM THE VIDEO BYPASS MODULE. TO ENSURE THAT THE RVC IMAGE IS ALWAYS PRESENT WHEN IN REVERSE THIS ALTERNATE ROBUST RVC FEED IS PROVIDED IF THE PRIMARY CAMERA FEED IS NOT AVAILABLE FOR ANY REASON. A CALIBRATION CHANGE HAS BEEN MADE THAT REDUCES, BUT DOES NOT ELIMINATE, EVERY CAUSE OF MISSING REARVIEW CAMERA GUIDELINES.' HOWEVER, IT SEEMS TO OCCUR MORE THAN HALF OF THE TIME THAT THE GUIDELINES FAIL TO DISPLAY.
Mfg Campaign: 11308552
Recall Date: Feb 11, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
EACH TIME THE CAR IS DRIVEN THE OIL % DROPS BY AT LEAST 1-2 % POINTS. SINCE SEPT 2019 THE OIL READING DROPPED TO 29%. THE DEALER CHANGED THE OIL FILTER AND SAID THE CAR WAS PERFECT. I HAVE SINCE LEARNED THAT THIS VEHICLE HAS AN OPEN RECALL. THERE IS AN OPEN RECALL ON 2018 XT5, N192266190 - ENGINE CONTROL SOFTWARE ISSUE THAT DOES NOT APPEAR ON THE CADILLAC SITE. I WAS NOT NOTIFIED.
Corrective Action:
EACH TIME THE CAR IS DRIVEN THE OIL % DROPS BY AT LEAST 1-2 % POINTS. SINCE SEPT 2019 THE OIL READING DROPPED TO 29%. THE DEALER CHANGED THE OIL FILTER AND SAID THE CAR WAS PERFECT. I HAVE SINCE LEARNED THAT THIS VEHICLE HAS AN OPEN RECALL. THERE IS AN OPEN RECALL ON 2018 XT5, N192266190 - ENGINE CONTROL SOFTWARE ISSUE THAT DOES NOT APPEAR ON THE CADILLAC SITE. I WAS NOT NOTIFIED.
Additional Notes:
EACH TIME THE CAR IS DRIVEN THE OIL % DROPS BY AT LEAST 1-2 % POINTS. SINCE SEPT 2019 THE OIL READING DROPPED TO 29%. THE DEALER CHANGED THE OIL FILTER AND SAID THE CAR WAS PERFECT. I HAVE SINCE LEARNED THAT THIS VEHICLE HAS AN OPEN RECALL. THERE IS AN OPEN RECALL ON 2018 XT5, N192266190 - ENGINE CONTROL SOFTWARE ISSUE THAT DOES NOT APPEAR ON THE CADILLAC SITE. I WAS NOT NOTIFIED.
Mfg Campaign: 11300250
Recall Date: Jan 19, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
PARKED IN PUBLIC PARKING LOT. AFTER STARTING CAR AND ATTEMPTING TO BACKUP, CAR WOULD NOT MOVE. PARKING BRAKES WERE LOCKED. TRIED NUMEROUS TIMES TO RELEASE BRAKES. PARKING BRAKE WOULD NOT RELEASE. CAR WOULD NOT MOVE FORWARD OR BACKWARDS. HAD SAME ISSUE WITH 2013/XTS AND 2014/XTS BUT TURNING CAR ON/OFF WOULD RELEASE BRAKES ON THOSE CARS. THIS TIME, HAD TO CALL TOW TRUCK. WEATHER SUNNY, TEMPERATURE 33F. CAR JUST RECENTLY RECEIVED MILEAGE MAINTENANCE. WARRANTY SERVICE FOR BRAKES TWICE SINCE PURCHASING THE CAR.
Corrective Action:
PARKED IN PUBLIC PARKING LOT. AFTER STARTING CAR AND ATTEMPTING TO BACKUP, CAR WOULD NOT MOVE. PARKING BRAKES WERE LOCKED. TRIED NUMEROUS TIMES TO RELEASE BRAKES. PARKING BRAKE WOULD NOT RELEASE. CAR WOULD NOT MOVE FORWARD OR BACKWARDS. HAD SAME ISSUE WITH 2013/XTS AND 2014/XTS BUT TURNING CAR ON/OFF WOULD RELEASE BRAKES ON THOSE CARS. THIS TIME, HAD TO CALL TOW TRUCK. WEATHER SUNNY, TEMPERATURE 33F. CAR JUST RECENTLY RECEIVED MILEAGE MAINTENANCE. WARRANTY SERVICE FOR BRAKES TWICE SINCE PURCHASING THE CAR.
Additional Notes:
PARKED IN PUBLIC PARKING LOT. AFTER STARTING CAR AND ATTEMPTING TO BACKUP, CAR WOULD NOT MOVE. PARKING BRAKES WERE LOCKED. TRIED NUMEROUS TIMES TO RELEASE BRAKES. PARKING BRAKE WOULD NOT RELEASE. CAR WOULD NOT MOVE FORWARD OR BACKWARDS. HAD SAME ISSUE WITH 2013/XTS AND 2014/XTS BUT TURNING CAR ON/OFF WOULD RELEASE BRAKES ON THOSE CARS. THIS TIME, HAD TO CALL TOW TRUCK. WEATHER SUNNY, TEMPERATURE 33F. CAR JUST RECENTLY RECEIVED MILEAGE MAINTENANCE. WARRANTY SERVICE FOR BRAKES TWICE SINCE PURCHASING THE CAR.
Mfg Campaign: 11290592
Recall Date: Dec 21, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TAKATA RECALL
Corrective Action:
TAKATA RECALL
Additional Notes:
TAKATA RECALL
Mfg Campaign: 11245581
Recall Date: Aug 21, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I TOOK MY CADILLAC XT5 2018 IN FOR SERVICE TODAY 07/23/2019 FOR AN OIL CHANGE AND BRAKE CHECK AS THE BRAKES ARE SQUEALING. I WAS TOLD THEY WEREN'T GOING TO HAVE TIME TO WORK ON THE BRAKES BUT THAT "THE SOUND IS NORMAL DUE TO THE MATERIALS THAT GM USES. THAT THEY WOULD'VE ONLY LUBRICATED THE DISKS BUT THE NOISE WOULD'VE CAME BACK IN A WEEK OR 2". I TOOK IT IN BEFORE FOR THE SAME PROBLEM AND WHEN I RECEIVED A CALL LETTING ME KNOW THE SERVICES HAD BEEN COMPLETED, THE SERVICE AGENT INFORMED ME THAT IT WAS A PROBLEM THAT WAS HAPPENING A LOT WITH THE 2018 XT5 MODELS. AT THAT TIME, HE THEN TOLD ME THE NOISE SHOULD BE GONE FOR GOOD. THE NOISE WAS ONLY GONE FOR A COUPLE MONTHS AND IT CAME BACK. I HAVE NOT OWNED THE VEHICLE FOR EVEN 1 YEAR. I AM BEGINNING TO FEAR FOR MY SAFETY AS I DON'T REALLY KNOW WHAT TO BELIEVE ANYMORE AS I HAVE GOTTEN 2 DIFFERENT STORIES AND I DRIVE MY DAUGHTER WITH ME ALL THE TIME.
Corrective Action:
I TOOK MY CADILLAC XT5 2018 IN FOR SERVICE TODAY 07/23/2019 FOR AN OIL CHANGE AND BRAKE CHECK AS THE BRAKES ARE SQUEALING. I WAS TOLD THEY WEREN'T GOING TO HAVE TIME TO WORK ON THE BRAKES BUT THAT "THE SOUND IS NORMAL DUE TO THE MATERIALS THAT GM USES. THAT THEY WOULD'VE ONLY LUBRICATED THE DISKS BUT THE NOISE WOULD'VE CAME BACK IN A WEEK OR 2". I TOOK IT IN BEFORE FOR THE SAME PROBLEM AND WHEN I RECEIVED A CALL LETTING ME KNOW THE SERVICES HAD BEEN COMPLETED, THE SERVICE AGENT INFORMED ME THAT IT WAS A PROBLEM THAT WAS HAPPENING A LOT WITH THE 2018 XT5 MODELS. AT THAT TIME, HE THEN TOLD ME THE NOISE SHOULD BE GONE FOR GOOD. THE NOISE WAS ONLY GONE FOR A COUPLE MONTHS AND IT CAME BACK. I HAVE NOT OWNED THE VEHICLE FOR EVEN 1 YEAR. I AM BEGINNING TO FEAR FOR MY SAFETY AS I DON'T REALLY KNOW WHAT TO BELIEVE ANYMORE AS I HAVE GOTTEN 2 DIFFERENT STORIES AND I DRIVE MY DAUGHTER WITH ME ALL THE TIME.
Additional Notes:
I TOOK MY CADILLAC XT5 2018 IN FOR SERVICE TODAY 07/23/2019 FOR AN OIL CHANGE AND BRAKE CHECK AS THE BRAKES ARE SQUEALING. I WAS TOLD THEY WEREN'T GOING TO HAVE TIME TO WORK ON THE BRAKES BUT THAT "THE SOUND IS NORMAL DUE TO THE MATERIALS THAT GM USES. THAT THEY WOULD'VE ONLY LUBRICATED THE DISKS BUT THE NOISE WOULD'VE CAME BACK IN A WEEK OR 2". I TOOK IT IN BEFORE FOR THE SAME PROBLEM AND WHEN I RECEIVED A CALL LETTING ME KNOW THE SERVICES HAD BEEN COMPLETED, THE SERVICE AGENT INFORMED ME THAT IT WAS A PROBLEM THAT WAS HAPPENING A LOT WITH THE 2018 XT5 MODELS. AT THAT TIME, HE THEN TOLD ME THE NOISE SHOULD BE GONE FOR GOOD. THE NOISE WAS ONLY GONE FOR A COUPLE MONTHS AND IT CAME BACK. I HAVE NOT OWNED THE VEHICLE FOR EVEN 1 YEAR. I AM BEGINNING TO FEAR FOR MY SAFETY AS I DON'T REALLY KNOW WHAT TO BELIEVE ANYMORE AS I HAVE GOTTEN 2 DIFFERENT STORIES AND I DRIVE MY DAUGHTER WITH ME ALL THE TIME.
Mfg Campaign: 11234267
Recall Date: Jul 23, 2019
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
POOR HEADLAMP PERFORMANCE. AT THIS PRICE POINT, HIGH INTENSITY DISCHARGE SHOULD BE STANDARD. NIGHT TIME DRIVING & DRIVING IN INCLEMENT WEATHER IS A SAFETY HAZARD WITH THESE POORLY DESIGNED HALOGEN PROJECTOR HEADLAMPS
Corrective Action:
POOR HEADLAMP PERFORMANCE. AT THIS PRICE POINT, HIGH INTENSITY DISCHARGE SHOULD BE STANDARD. NIGHT TIME DRIVING & DRIVING IN INCLEMENT WEATHER IS A SAFETY HAZARD WITH THESE POORLY DESIGNED HALOGEN PROJECTOR HEADLAMPS
Additional Notes:
POOR HEADLAMP PERFORMANCE. AT THIS PRICE POINT, HIGH INTENSITY DISCHARGE SHOULD BE STANDARD. NIGHT TIME DRIVING & DRIVING IN INCLEMENT WEATHER IS A SAFETY HAZARD WITH THESE POORLY DESIGNED HALOGEN PROJECTOR HEADLAMPS
Mfg Campaign: 11207401
Recall Date: May 14, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS IDLING IN LINE FOR ABOUT 5 MINUTES WAITING FOR FOOD AT MCDONALDS. TRANSMISSION WAS IN DRIVE. ONCE SERVED, I STARTED TO DRIVE AWAY BUT CAR SHUTTERED AND STOPPED ABRUPTLY. APPARENTLY TRANSMISSION WILL AUTOMATICALLY SHIFT TO PARK AFTER IDLING FOR SEVERAL MINUTES EVEN IF IT HAS STARTED TO MOVE FORWARD 1 OR 2 MPH. WHAT WOULD HAVE HAPPENED IF I WAS TRAVELING FASTER WHEN IT SHIFTED TO PARK? IS THIS FEATURE A GOVERNMENTAL REQUIREMENT? WHY?
Corrective Action:
I WAS IDLING IN LINE FOR ABOUT 5 MINUTES WAITING FOR FOOD AT MCDONALDS. TRANSMISSION WAS IN DRIVE. ONCE SERVED, I STARTED TO DRIVE AWAY BUT CAR SHUTTERED AND STOPPED ABRUPTLY. APPARENTLY TRANSMISSION WILL AUTOMATICALLY SHIFT TO PARK AFTER IDLING FOR SEVERAL MINUTES EVEN IF IT HAS STARTED TO MOVE FORWARD 1 OR 2 MPH. WHAT WOULD HAVE HAPPENED IF I WAS TRAVELING FASTER WHEN IT SHIFTED TO PARK? IS THIS FEATURE A GOVERNMENTAL REQUIREMENT? WHY?
Additional Notes:
I WAS IDLING IN LINE FOR ABOUT 5 MINUTES WAITING FOR FOOD AT MCDONALDS. TRANSMISSION WAS IN DRIVE. ONCE SERVED, I STARTED TO DRIVE AWAY BUT CAR SHUTTERED AND STOPPED ABRUPTLY. APPARENTLY TRANSMISSION WILL AUTOMATICALLY SHIFT TO PARK AFTER IDLING FOR SEVERAL MINUTES EVEN IF IT HAS STARTED TO MOVE FORWARD 1 OR 2 MPH. WHAT WOULD HAVE HAPPENED IF I WAS TRAVELING FASTER WHEN IT SHIFTED TO PARK? IS THIS FEATURE A GOVERNMENTAL REQUIREMENT? WHY?
Mfg Campaign: 11182017
Recall Date: Feb 22, 2019
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CADILLAC XT5. THE CONTACT STATED THAT THE FUEL SAFETY INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED FIVE TIMES, BUT THE FUEL SAFETY INDICATOR ILLUMINATED EVERY TIME THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO TAYLOR CADILLAC (6100 CENTRAL AVE, TOLEDO, OH 43615, (419) 842-8800) WHERE A NEW EVAP PURGE VALVE WAS INSTALLED. SHORTLY AFTERWARDS, THE FUEL INJECTORS WERE REPLACED AND NEW ENGINE BANKS WERE INSTALLED. A FEW MONTHS AGO, THE FUEL SAFETY WARNING INDICATOR ILLUMINATED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND A TECHNICIAN FROM THE MANUFACTURER WAS ASSIGNED TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 10,650.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CADILLAC XT5. THE CONTACT STATED THAT THE FUEL SAFETY INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED FIVE TIMES, BUT THE FUEL SAFETY INDICATOR ILLUMINATED EVERY TIME THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO TAYLOR CADILLAC (6100 CENTRAL AVE, TOLEDO, OH 43615, (419) 842-8800) WHERE A NEW EVAP PURGE VALVE WAS INSTALLED. SHORTLY AFTERWARDS, THE FUEL INJECTORS WERE REPLACED AND NEW ENGINE BANKS WERE INSTALLED. A FEW MONTHS AGO, THE FUEL SAFETY WARNING INDICATOR ILLUMINATED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND A TECHNICIAN FROM THE MANUFACTURER WAS ASSIGNED TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 10,650.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CADILLAC XT5. THE CONTACT STATED THAT THE FUEL SAFETY INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED FIVE TIMES, BUT THE FUEL SAFETY INDICATOR ILLUMINATED EVERY TIME THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO TAYLOR CADILLAC (6100 CENTRAL AVE, TOLEDO, OH 43615, (419) 842-8800) WHERE A NEW EVAP PURGE VALVE WAS INSTALLED. SHORTLY AFTERWARDS, THE FUEL INJECTORS WERE REPLACED AND NEW ENGINE BANKS WERE INSTALLED. A FEW MONTHS AGO, THE FUEL SAFETY WARNING INDICATOR ILLUMINATED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND A TECHNICIAN FROM THE MANUFACTURER WAS ASSIGNED TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 10,650.
Mfg Campaign: 11160915
Recall Date: Dec 12, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CADILLAC XT5. THE CONTACT STATED THAT THE FUEL SAFETY INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED FIVE TIMES, BUT THE FUEL SAFETY INDICATOR ILLUMINATED EVERY TIME THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO TAYLOR CADILLAC (6100 CENTRAL AVE, TOLEDO, OH 43615, (419) 842-8800) WHERE A NEW EVAP PURGE VALVE WAS INSTALLED. SHORTLY AFTERWARDS, THE FUEL INJECTORS WERE REPLACED AND NEW ENGINE BANKS WERE INSTALLED. A FEW MONTHS AGO, THE FUEL SAFETY WARNING INDICATOR ILLUMINATED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND A TECHNICIAN FROM THE MANUFACTURER WAS ASSIGNED TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 10,650.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CADILLAC XT5. THE CONTACT STATED THAT THE FUEL SAFETY INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED FIVE TIMES, BUT THE FUEL SAFETY INDICATOR ILLUMINATED EVERY TIME THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO TAYLOR CADILLAC (6100 CENTRAL AVE, TOLEDO, OH 43615, (419) 842-8800) WHERE A NEW EVAP PURGE VALVE WAS INSTALLED. SHORTLY AFTERWARDS, THE FUEL INJECTORS WERE REPLACED AND NEW ENGINE BANKS WERE INSTALLED. A FEW MONTHS AGO, THE FUEL SAFETY WARNING INDICATOR ILLUMINATED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND A TECHNICIAN FROM THE MANUFACTURER WAS ASSIGNED TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 10,650.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CADILLAC XT5. THE CONTACT STATED THAT THE FUEL SAFETY INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED FIVE TIMES, BUT THE FUEL SAFETY INDICATOR ILLUMINATED EVERY TIME THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO TAYLOR CADILLAC (6100 CENTRAL AVE, TOLEDO, OH 43615, (419) 842-8800) WHERE A NEW EVAP PURGE VALVE WAS INSTALLED. SHORTLY AFTERWARDS, THE FUEL INJECTORS WERE REPLACED AND NEW ENGINE BANKS WERE INSTALLED. A FEW MONTHS AGO, THE FUEL SAFETY WARNING INDICATOR ILLUMINATED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND A TECHNICIAN FROM THE MANUFACTURER WAS ASSIGNED TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 10,650.
Mfg Campaign: 11160915
Recall Date: Dec 12, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN BACKING CAR UP, OFTEN TIMES THE YELLOW "GUIDE LINES" APPEAR, OFTEN TIMES DON'T. NOTE MAKES NO DIFFERENCE IF DAYLIGHT OR NIGHT, WEATHER CAR IS CLEAN OR DIRTY (NOT AFFECTED BY BACKUP CAMERA), CLEAR OUT OR RAINING. BRAND NEW IN APRIL 2018, PICKED UP FROM DEALERSHIP, HAS HAPPENED SINCE 1ST WEEK OF OPERATION. TOOK TO DEALERSHIP RECENTLY, COULD NOT FIND ISSUE, SAID NO KNOWN PROBLEMS WITH LIKE CARS.
Corrective Action:
WHEN BACKING CAR UP, OFTEN TIMES THE YELLOW "GUIDE LINES" APPEAR, OFTEN TIMES DON'T. NOTE MAKES NO DIFFERENCE IF DAYLIGHT OR NIGHT, WEATHER CAR IS CLEAN OR DIRTY (NOT AFFECTED BY BACKUP CAMERA), CLEAR OUT OR RAINING. BRAND NEW IN APRIL 2018, PICKED UP FROM DEALERSHIP, HAS HAPPENED SINCE 1ST WEEK OF OPERATION. TOOK TO DEALERSHIP RECENTLY, COULD NOT FIND ISSUE, SAID NO KNOWN PROBLEMS WITH LIKE CARS.
Additional Notes:
WHEN BACKING CAR UP, OFTEN TIMES THE YELLOW "GUIDE LINES" APPEAR, OFTEN TIMES DON'T. NOTE MAKES NO DIFFERENCE IF DAYLIGHT OR NIGHT, WEATHER CAR IS CLEAN OR DIRTY (NOT AFFECTED BY BACKUP CAMERA), CLEAR OUT OR RAINING. BRAND NEW IN APRIL 2018, PICKED UP FROM DEALERSHIP, HAS HAPPENED SINCE 1ST WEEK OF OPERATION. TOOK TO DEALERSHIP RECENTLY, COULD NOT FIND ISSUE, SAID NO KNOWN PROBLEMS WITH LIKE CARS.
Mfg Campaign: 11132941
Recall Date: Oct 2, 2018
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
IF EITHER TRACKS OF THE FRONT SEATS ARE NOT PERFECTLY ALIGNED WITH THE BASE, SOME VERY SHARP METAL IS EXPOSED. IT HAS CUT TWO TOES SO FAR WHEN EXITING THE CAR. IF IT CUTS MY FATHER MAJOR PROBLEM, HE IS A HEMOPHILIAC. CADILLAC SAYS FUNCTIONING AS DESIGNED. FUNNY.
Corrective Action:
IF EITHER TRACKS OF THE FRONT SEATS ARE NOT PERFECTLY ALIGNED WITH THE BASE, SOME VERY SHARP METAL IS EXPOSED. IT HAS CUT TWO TOES SO FAR WHEN EXITING THE CAR. IF IT CUTS MY FATHER MAJOR PROBLEM, HE IS A HEMOPHILIAC. CADILLAC SAYS FUNCTIONING AS DESIGNED. FUNNY.
Additional Notes:
IF EITHER TRACKS OF THE FRONT SEATS ARE NOT PERFECTLY ALIGNED WITH THE BASE, SOME VERY SHARP METAL IS EXPOSED. IT HAS CUT TWO TOES SO FAR WHEN EXITING THE CAR. IF IT CUTS MY FATHER MAJOR PROBLEM, HE IS A HEMOPHILIAC. CADILLAC SAYS FUNCTIONING AS DESIGNED. FUNNY.
Mfg Campaign: 11130711
Recall Date: Sep 21, 2018
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
2018 CADILLAC XTS. CONSUMER WRITES IN REGARDS TO VEHICLE HAVING THE WRONG SIZE SPARE TIRE FOR VEHICLE. *LD THE CONSUMER STATED THE MANUFACTURER CLAIMED THE VEHICLE WAS OPERATING AS DESIGNED. *JS
Corrective Action:
2018 CADILLAC XTS. CONSUMER WRITES IN REGARDS TO VEHICLE HAVING THE WRONG SIZE SPARE TIRE FOR VEHICLE. *LD THE CONSUMER STATED THE MANUFACTURER CLAIMED THE VEHICLE WAS OPERATING AS DESIGNED. *JS
Additional Notes:
2018 CADILLAC XTS. CONSUMER WRITES IN REGARDS TO VEHICLE HAVING THE WRONG SIZE SPARE TIRE FOR VEHICLE. *LD THE CONSUMER STATED THE MANUFACTURER CLAIMED THE VEHICLE WAS OPERATING AS DESIGNED. *JS
Mfg Campaign: 11119213
Recall Date: Aug 15, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 35 MPH, "TRANSMISSION" ILLUMINATED ON THE INSTRUMENT PANEL. WHILE APPROACHING A STOP SIGN, THE VEHICLE INDEPENDENTLY SHIFTED INTO PARK WHILE STILL IN MOTION. THE CONTACT THEN SHIFTED BACK INTO DRIVE AND CONTINUED DRIVING. THE VEHICLE WAS TOWED TO THE DEALER (QUANTRELL CADILLAC, 1490 E NEW CIRCLE ROAD, LEXINGTON, KY 40509) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,900.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 35 MPH, "TRANSMISSION" ILLUMINATED ON THE INSTRUMENT PANEL. WHILE APPROACHING A STOP SIGN, THE VEHICLE INDEPENDENTLY SHIFTED INTO PARK WHILE STILL IN MOTION. THE CONTACT THEN SHIFTED BACK INTO DRIVE AND CONTINUED DRIVING. THE VEHICLE WAS TOWED TO THE DEALER (QUANTRELL CADILLAC, 1490 E NEW CIRCLE ROAD, LEXINGTON, KY 40509) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,900.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 35 MPH, "TRANSMISSION" ILLUMINATED ON THE INSTRUMENT PANEL. WHILE APPROACHING A STOP SIGN, THE VEHICLE INDEPENDENTLY SHIFTED INTO PARK WHILE STILL IN MOTION. THE CONTACT THEN SHIFTED BACK INTO DRIVE AND CONTINUED DRIVING. THE VEHICLE WAS TOWED TO THE DEALER (QUANTRELL CADILLAC, 1490 E NEW CIRCLE ROAD, LEXINGTON, KY 40509) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,900.
Mfg Campaign: 11109595
Recall Date: Jul 5, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE BACK UP GUIDANCE LINES AND WARNING INDICATORS DO NOT ALWAYS APPEAR OR ACTIVATE WHEN THE CAR IS IN REVERSE ASSOCIATED WITH THE BACK UP CAMERA. THEY ARE MISSING INTERMITTENTLY WHEN BACKING UP. I WAS BACKING UP AND TRYING TO JUDGE DISTANCE AND CLEARANCE IN MY NEW CAR. THIS ASSIST DEVICE BEING NON-FUNCTIONAL ALLOWED ME TO BACK INTO BUSHES, DOING NO DAMAGE, BUT CAUSING ALARM. I RETURNED IT TO THE DEALERSHIP FOR REPAIR TWICE AND WAS INFORMED THAT IT WAS A COMMON PROBLEM THAT NOTHING COULD BE DONE ABOUT. THIS BEGAN ON PURCHASE 3/31/2018 AND CONTINUES. I WILL CONTINUE TO ADDRESS IT WITH THE DEALERSHIP, BUT DON'T EXPECT ANY LONG TERM FIX BY THEM. I WILL MAINTAIN MY DUE DILIGENCE TO ENSURE I DO NOT RUN INTO ANOTHER VEHICLE OR PERSON, BUT IMPROPERLY FUNCTIONING SAFETY ASSISTANCE DEVICES ARE INFECTIVE AND THE MANUFACTURER SHOULD BE MADE TO ENSURE THEIR PROPER OPERATION, SINCE I UNDERSTAND THIS IS A COMMON PROBLEM ON CADILLAC AND OTHER GM SYSTEMS.
Corrective Action:
THE BACK UP GUIDANCE LINES AND WARNING INDICATORS DO NOT ALWAYS APPEAR OR ACTIVATE WHEN THE CAR IS IN REVERSE ASSOCIATED WITH THE BACK UP CAMERA. THEY ARE MISSING INTERMITTENTLY WHEN BACKING UP. I WAS BACKING UP AND TRYING TO JUDGE DISTANCE AND CLEARANCE IN MY NEW CAR. THIS ASSIST DEVICE BEING NON-FUNCTIONAL ALLOWED ME TO BACK INTO BUSHES, DOING NO DAMAGE, BUT CAUSING ALARM. I RETURNED IT TO THE DEALERSHIP FOR REPAIR TWICE AND WAS INFORMED THAT IT WAS A COMMON PROBLEM THAT NOTHING COULD BE DONE ABOUT. THIS BEGAN ON PURCHASE 3/31/2018 AND CONTINUES. I WILL CONTINUE TO ADDRESS IT WITH THE DEALERSHIP, BUT DON'T EXPECT ANY LONG TERM FIX BY THEM. I WILL MAINTAIN MY DUE DILIGENCE TO ENSURE I DO NOT RUN INTO ANOTHER VEHICLE OR PERSON, BUT IMPROPERLY FUNCTIONING SAFETY ASSISTANCE DEVICES ARE INFECTIVE AND THE MANUFACTURER SHOULD BE MADE TO ENSURE THEIR PROPER OPERATION, SINCE I UNDERSTAND THIS IS A COMMON PROBLEM ON CADILLAC AND OTHER GM SYSTEMS.
Additional Notes:
THE BACK UP GUIDANCE LINES AND WARNING INDICATORS DO NOT ALWAYS APPEAR OR ACTIVATE WHEN THE CAR IS IN REVERSE ASSOCIATED WITH THE BACK UP CAMERA. THEY ARE MISSING INTERMITTENTLY WHEN BACKING UP. I WAS BACKING UP AND TRYING TO JUDGE DISTANCE AND CLEARANCE IN MY NEW CAR. THIS ASSIST DEVICE BEING NON-FUNCTIONAL ALLOWED ME TO BACK INTO BUSHES, DOING NO DAMAGE, BUT CAUSING ALARM. I RETURNED IT TO THE DEALERSHIP FOR REPAIR TWICE AND WAS INFORMED THAT IT WAS A COMMON PROBLEM THAT NOTHING COULD BE DONE ABOUT. THIS BEGAN ON PURCHASE 3/31/2018 AND CONTINUES. I WILL CONTINUE TO ADDRESS IT WITH THE DEALERSHIP, BUT DON'T EXPECT ANY LONG TERM FIX BY THEM. I WILL MAINTAIN MY DUE DILIGENCE TO ENSURE I DO NOT RUN INTO ANOTHER VEHICLE OR PERSON, BUT IMPROPERLY FUNCTIONING SAFETY ASSISTANCE DEVICES ARE INFECTIVE AND THE MANUFACTURER SHOULD BE MADE TO ENSURE THEIR PROPER OPERATION, SINCE I UNDERSTAND THIS IS A COMMON PROBLEM ON CADILLAC AND OTHER GM SYSTEMS.
Mfg Campaign: 11097330
Recall Date: May 22, 2018
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