Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222378380
Recall Date: Sep 22, 2022
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, Cadillac XT6, Chevrolet Traverse, and GMC Acadia vehicles. The fuel pump's jet nozzle may have a plastic burr remaining from the manufacturing process, possibly causing a blocked nozzle and an insufficient fuel supply to the engine.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314760
Recall Date: Oct 15, 2020
General Motors Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202305380
Recall Date: Jul 30, 2020
Consumer Complaints
45 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The Radiator is not functioning, confirmed by a mechanic at a dealership. An engine light did appear to notify me of the problem, however the car has been kept in great condition without accident or cause for the radiator to stop functioning in such a young vehicle.
Corrective Action:
The Radiator is not functioning, confirmed by a mechanic at a dealership. An engine light did appear to notify me of the problem, however the car has been kept in great condition without accident or cause for the radiator to stop functioning in such a young vehicle.
Additional Notes:
The Radiator is not functioning, confirmed by a mechanic at a dealership. An engine light did appear to notify me of the problem, however the car has been kept in great condition without accident or cause for the radiator to stop functioning in such a young vehicle.
Mfg Campaign: 11675322
Recall Date: Jul 22, 2025
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Way back rear window leaks in car wash or heavy rain.
Corrective Action:
Way back rear window leaks in car wash or heavy rain.
Additional Notes:
Way back rear window leaks in car wash or heavy rain.
Mfg Campaign: 11669336
Recall Date: Jun 25, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Moldy smell coming from vents when AC runs. Had engine sprayed with a cleaner, but smell is still there. It is mold on the condenser.
Corrective Action:
Moldy smell coming from vents when AC runs. Had engine sprayed with a cleaner, but smell is still there. It is mold on the condenser.
Additional Notes:
Moldy smell coming from vents when AC runs. Had engine sprayed with a cleaner, but smell is still there. It is mold on the condenser.
Mfg Campaign: 11656043
Recall Date: Apr 22, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission shudder at low RPMs. Feels like transmission should down shift sooner, but it shudders and shakes until RPMs get up higher. Does it when RPMs are around the 1500 mark. Vehicle almost seems like it will stall unless you give it more fuel to get RPMs up higher.
Corrective Action:
Transmission shudder at low RPMs. Feels like transmission should down shift sooner, but it shudders and shakes until RPMs get up higher. Does it when RPMs are around the 1500 mark. Vehicle almost seems like it will stall unless you give it more fuel to get RPMs up higher.
Additional Notes:
Transmission shudder at low RPMs. Feels like transmission should down shift sooner, but it shudders and shakes until RPMs get up higher. Does it when RPMs are around the 1500 mark. Vehicle almost seems like it will stall unless you give it more fuel to get RPMs up higher.
Mfg Campaign: 11648581
Recall Date: Mar 16, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle has a high-pitched whining noise when cold. Vehicle also has a transmission shutter problem at lower RPM. I do not think the two are related rather than two separate incidences. But cannot be confirmed that they are two separate. Maybe one problem only. I do have video of this happening. Cannot upload a video though.
Corrective Action:
Vehicle has a high-pitched whining noise when cold. Vehicle also has a transmission shutter problem at lower RPM. I do not think the two are related rather than two separate incidences. But cannot be confirmed that they are two separate. Maybe one problem only. I do have video of this happening. Cannot upload a video though.
Additional Notes:
Vehicle has a high-pitched whining noise when cold. Vehicle also has a transmission shutter problem at lower RPM. I do not think the two are related rather than two separate incidences. But cannot be confirmed that they are two separate. Maybe one problem only. I do have video of this happening. Cannot upload a video though.
Mfg Campaign: 11648582
Recall Date: Mar 16, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Cadillac XT6. The contact stated while driving at 35 MPH, the vehicle lost power. The vehicle was restarted from the Cadillac App via phone. The contact stated that during the second failure " The steering assist is reduced drive with care" warning message and the check engine warning light illuminated. The contact stated she called On-Star where she was informed the tire pressure, the engine, and the transmission needed attention. The vehicle was towed to a dealer by AAA where it was diagnosed the camshaft solenoid was faulty, with a present poil leak, along with codes P0014 and P0017. As a result, the parts of the engine and battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered the contact a check to purchase a new vehicle. The approximate failure mileage was 159,838.
Corrective Action:
The contact owns a 2020 Cadillac XT6. The contact stated while driving at 35 MPH, the vehicle lost power. The vehicle was restarted from the Cadillac App via phone. The contact stated that during the second failure " The steering assist is reduced drive with care" warning message and the check engine warning light illuminated. The contact stated she called On-Star where she was informed the tire pressure, the engine, and the transmission needed attention. The vehicle was towed to a dealer by AAA where it was diagnosed the camshaft solenoid was faulty, with a present poil leak, along with codes P0014 and P0017. As a result, the parts of the engine and battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered the contact a check to purchase a new vehicle. The approximate failure mileage was 159,838.
Additional Notes:
The contact owns a 2020 Cadillac XT6. The contact stated while driving at 35 MPH, the vehicle lost power. The vehicle was restarted from the Cadillac App via phone. The contact stated that during the second failure " The steering assist is reduced drive with care" warning message and the check engine warning light illuminated. The contact stated she called On-Star where she was informed the tire pressure, the engine, and the transmission needed attention. The vehicle was towed to a dealer by AAA where it was diagnosed the camshaft solenoid was faulty, with a present poil leak, along with codes P0014 and P0017. As a result, the parts of the engine and battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered the contact a check to purchase a new vehicle. The approximate failure mileage was 159,838.
Mfg Campaign: 11632207
Recall Date: Dec 23, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Cadillac XT6. The contact stated while driving at 35 MPH, the vehicle lost power. The vehicle was restarted from the Cadillac App via phone. The contact stated that during the second failure " The steering assist is reduced drive with care" warning message and the check engine warning light illuminated. The contact stated she called On-Star where she was informed the tire pressure, the engine, and the transmission needed attention. The vehicle was towed to a dealer by AAA where it was diagnosed the camshaft solenoid was faulty, with a present poil leak, along with codes P0014 and P0017. As a result, the parts of the engine and battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered the contact a check to purchase a new vehicle. The approximate failure mileage was 159,838.
Corrective Action:
The contact owns a 2020 Cadillac XT6. The contact stated while driving at 35 MPH, the vehicle lost power. The vehicle was restarted from the Cadillac App via phone. The contact stated that during the second failure " The steering assist is reduced drive with care" warning message and the check engine warning light illuminated. The contact stated she called On-Star where she was informed the tire pressure, the engine, and the transmission needed attention. The vehicle was towed to a dealer by AAA where it was diagnosed the camshaft solenoid was faulty, with a present poil leak, along with codes P0014 and P0017. As a result, the parts of the engine and battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered the contact a check to purchase a new vehicle. The approximate failure mileage was 159,838.
Additional Notes:
The contact owns a 2020 Cadillac XT6. The contact stated while driving at 35 MPH, the vehicle lost power. The vehicle was restarted from the Cadillac App via phone. The contact stated that during the second failure " The steering assist is reduced drive with care" warning message and the check engine warning light illuminated. The contact stated she called On-Star where she was informed the tire pressure, the engine, and the transmission needed attention. The vehicle was towed to a dealer by AAA where it was diagnosed the camshaft solenoid was faulty, with a present poil leak, along with codes P0014 and P0017. As a result, the parts of the engine and battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered the contact a check to purchase a new vehicle. The approximate failure mileage was 159,838.
Mfg Campaign: 11632207
Recall Date: Dec 23, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There is a known problem, which Cadillac refuses to recall, regarding a steering assist reduced warning. The warning light disables the air conditioning system and steering assist. When the light comes on, reduced power to the steering system occurs. I took the vehicle in to be serviced, but the service light was off, and Cadillac refused to fix it; intentionally trying to run the timer out on the 5year/70,000 powertrain warranty. It's a known issue, all over the internet. In fact, they recalled several models due to the same problem. "19V-086 / N182182760 Recall Summary If the steering assistance is not available, extra effort would be required to steer the vehicle, and this would increase risk of a crash. General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CTS, and 2017 Cadillac ATS, Chevrolet Camaro, and Chevrolet Corvette vehicles." I've reset the light several times, and it usually stays off for several days before returning. This sounds like a software problem, but Cadillac has not taken any steps to fix the issue. It is dangerous for any reduction in steering, especially during winter or at highway speed. It's also dangerous to disable air conditioning, as during the summer, the temperature can reach above 140 F inside a vehicle. If a driver were to have a medical event in a parking lot, or fall asleep with the vehicle on while simply waiting for somebody -- while assuming the air conditioner would keep them cool and comfortable -- within 10 minutes the temperature could reach 130+ degrees, and into the 150s in California or Las Vegas. Software should never reduce steering assist, or disable the air conditioner automatically. I would like a recall to be issued regarding this problem. I don't know if they have designed the system to fail right at the warranty or just after, but it certainly appears that way. Please look into the matter. Cadillac has refused to repair under warranty. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Corrective Action:
There is a known problem, which Cadillac refuses to recall, regarding a steering assist reduced warning. The warning light disables the air conditioning system and steering assist. When the light comes on, reduced power to the steering system occurs. I took the vehicle in to be serviced, but the service light was off, and Cadillac refused to fix it; intentionally trying to run the timer out on the 5year/70,000 powertrain warranty. It's a known issue, all over the internet. In fact, they recalled several models due to the same problem. "19V-086 / N182182760 Recall Summary If the steering assistance is not available, extra effort would be required to steer the vehicle, and this would increase risk of a crash. General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CTS, and 2017 Cadillac ATS, Chevrolet Camaro, and Chevrolet Corvette vehicles." I've reset the light several times, and it usually stays off for several days before returning. This sounds like a software problem, but Cadillac has not taken any steps to fix the issue. It is dangerous for any reduction in steering, especially during winter or at highway speed. It's also dangerous to disable air conditioning, as during the summer, the temperature can reach above 140 F inside a vehicle. If a driver were to have a medical event in a parking lot, or fall asleep with the vehicle on while simply waiting for somebody -- while assuming the air conditioner would keep them cool and comfortable -- within 10 minutes the temperature could reach 130+ degrees, and into the 150s in California or Las Vegas. Software should never reduce steering assist, or disable the air conditioner automatically. I would like a recall to be issued regarding this problem. I don't know if they have designed the system to fail right at the warranty or just after, but it certainly appears that way. Please look into the matter. Cadillac has refused to repair under warranty. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Additional Notes:
There is a known problem, which Cadillac refuses to recall, regarding a steering assist reduced warning. The warning light disables the air conditioning system and steering assist. When the light comes on, reduced power to the steering system occurs. I took the vehicle in to be serviced, but the service light was off, and Cadillac refused to fix it; intentionally trying to run the timer out on the 5year/70,000 powertrain warranty. It's a known issue, all over the internet. In fact, they recalled several models due to the same problem. "19V-086 / N182182760 Recall Summary If the steering assistance is not available, extra effort would be required to steer the vehicle, and this would increase risk of a crash. General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CTS, and 2017 Cadillac ATS, Chevrolet Camaro, and Chevrolet Corvette vehicles." I've reset the light several times, and it usually stays off for several days before returning. This sounds like a software problem, but Cadillac has not taken any steps to fix the issue. It is dangerous for any reduction in steering, especially during winter or at highway speed. It's also dangerous to disable air conditioning, as during the summer, the temperature can reach above 140 F inside a vehicle. If a driver were to have a medical event in a parking lot, or fall asleep with the vehicle on while simply waiting for somebody -- while assuming the air conditioner would keep them cool and comfortable -- within 10 minutes the temperature could reach 130+ degrees, and into the 150s in California or Las Vegas. Software should never reduce steering assist, or disable the air conditioner automatically. I would like a recall to be issued regarding this problem. I don't know if they have designed the system to fail right at the warranty or just after, but it certainly appears that way. Please look into the matter. Cadillac has refused to repair under warranty. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Mfg Campaign: 11626377
Recall Date: Nov 20, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
There is a known problem, which Cadillac refuses to recall, regarding a steering assist reduced warning. The warning light disables the air conditioning system and steering assist. When the light comes on, reduced power to the steering system occurs. I took the vehicle in to be serviced, but the service light was off, and Cadillac refused to fix it; intentionally trying to run the timer out on the 5year/70,000 powertrain warranty. It's a known issue, all over the internet. In fact, they recalled several models due to the same problem. "19V-086 / N182182760 Recall Summary If the steering assistance is not available, extra effort would be required to steer the vehicle, and this would increase risk of a crash. General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CTS, and 2017 Cadillac ATS, Chevrolet Camaro, and Chevrolet Corvette vehicles." I've reset the light several times, and it usually stays off for several days before returning. This sounds like a software problem, but Cadillac has not taken any steps to fix the issue. It is dangerous for any reduction in steering, especially during winter or at highway speed. It's also dangerous to disable air conditioning, as during the summer, the temperature can reach above 140 F inside a vehicle. If a driver were to have a medical event in a parking lot, or fall asleep with the vehicle on while simply waiting for somebody -- while assuming the air conditioner would keep them cool and comfortable -- within 10 minutes the temperature could reach 130+ degrees, and into the 150s in California or Las Vegas. Software should never reduce steering assist, or disable the air conditioner automatically. I would like a recall to be issued regarding this problem. I don't know if they have designed the system to fail right at the warranty or just after, but it certainly appears that way. Please look into the matter. Cadillac has refused to repair under warranty. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Corrective Action:
There is a known problem, which Cadillac refuses to recall, regarding a steering assist reduced warning. The warning light disables the air conditioning system and steering assist. When the light comes on, reduced power to the steering system occurs. I took the vehicle in to be serviced, but the service light was off, and Cadillac refused to fix it; intentionally trying to run the timer out on the 5year/70,000 powertrain warranty. It's a known issue, all over the internet. In fact, they recalled several models due to the same problem. "19V-086 / N182182760 Recall Summary If the steering assistance is not available, extra effort would be required to steer the vehicle, and this would increase risk of a crash. General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CTS, and 2017 Cadillac ATS, Chevrolet Camaro, and Chevrolet Corvette vehicles." I've reset the light several times, and it usually stays off for several days before returning. This sounds like a software problem, but Cadillac has not taken any steps to fix the issue. It is dangerous for any reduction in steering, especially during winter or at highway speed. It's also dangerous to disable air conditioning, as during the summer, the temperature can reach above 140 F inside a vehicle. If a driver were to have a medical event in a parking lot, or fall asleep with the vehicle on while simply waiting for somebody -- while assuming the air conditioner would keep them cool and comfortable -- within 10 minutes the temperature could reach 130+ degrees, and into the 150s in California or Las Vegas. Software should never reduce steering assist, or disable the air conditioner automatically. I would like a recall to be issued regarding this problem. I don't know if they have designed the system to fail right at the warranty or just after, but it certainly appears that way. Please look into the matter. Cadillac has refused to repair under warranty. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Additional Notes:
There is a known problem, which Cadillac refuses to recall, regarding a steering assist reduced warning. The warning light disables the air conditioning system and steering assist. When the light comes on, reduced power to the steering system occurs. I took the vehicle in to be serviced, but the service light was off, and Cadillac refused to fix it; intentionally trying to run the timer out on the 5year/70,000 powertrain warranty. It's a known issue, all over the internet. In fact, they recalled several models due to the same problem. "19V-086 / N182182760 Recall Summary If the steering assistance is not available, extra effort would be required to steer the vehicle, and this would increase risk of a crash. General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CTS, and 2017 Cadillac ATS, Chevrolet Camaro, and Chevrolet Corvette vehicles." I've reset the light several times, and it usually stays off for several days before returning. This sounds like a software problem, but Cadillac has not taken any steps to fix the issue. It is dangerous for any reduction in steering, especially during winter or at highway speed. It's also dangerous to disable air conditioning, as during the summer, the temperature can reach above 140 F inside a vehicle. If a driver were to have a medical event in a parking lot, or fall asleep with the vehicle on while simply waiting for somebody -- while assuming the air conditioner would keep them cool and comfortable -- within 10 minutes the temperature could reach 130+ degrees, and into the 150s in California or Las Vegas. Software should never reduce steering assist, or disable the air conditioner automatically. I would like a recall to be issued regarding this problem. I don't know if they have designed the system to fail right at the warranty or just after, but it certainly appears that way. Please look into the matter. Cadillac has refused to repair under warranty. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Mfg Campaign: 11626377
Recall Date: Nov 20, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
There is a known problem, which Cadillac refuses to recall, regarding a steering assist reduced warning. The warning light disables the air conditioning system and steering assist. When the light comes on, reduced power to the steering system occurs. I took the vehicle in to be serviced, but the service light was off, and Cadillac refused to fix it; intentionally trying to run the timer out on the 5year/70,000 powertrain warranty. It's a known issue, all over the internet. In fact, they recalled several models due to the same problem. "19V-086 / N182182760 Recall Summary If the steering assistance is not available, extra effort would be required to steer the vehicle, and this would increase risk of a crash. General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CTS, and 2017 Cadillac ATS, Chevrolet Camaro, and Chevrolet Corvette vehicles." I've reset the light several times, and it usually stays off for several days before returning. This sounds like a software problem, but Cadillac has not taken any steps to fix the issue. It is dangerous for any reduction in steering, especially during winter or at highway speed. It's also dangerous to disable air conditioning, as during the summer, the temperature can reach above 140 F inside a vehicle. If a driver were to have a medical event in a parking lot, or fall asleep with the vehicle on while simply waiting for somebody -- while assuming the air conditioner would keep them cool and comfortable -- within 10 minutes the temperature could reach 130+ degrees, and into the 150s in California or Las Vegas. Software should never reduce steering assist, or disable the air conditioner automatically. I would like a recall to be issued regarding this problem. I don't know if they have designed the system to fail right at the warranty or just after, but it certainly appears that way. Please look into the matter. Cadillac has refused to repair under warranty. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Corrective Action:
There is a known problem, which Cadillac refuses to recall, regarding a steering assist reduced warning. The warning light disables the air conditioning system and steering assist. When the light comes on, reduced power to the steering system occurs. I took the vehicle in to be serviced, but the service light was off, and Cadillac refused to fix it; intentionally trying to run the timer out on the 5year/70,000 powertrain warranty. It's a known issue, all over the internet. In fact, they recalled several models due to the same problem. "19V-086 / N182182760 Recall Summary If the steering assistance is not available, extra effort would be required to steer the vehicle, and this would increase risk of a crash. General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CTS, and 2017 Cadillac ATS, Chevrolet Camaro, and Chevrolet Corvette vehicles." I've reset the light several times, and it usually stays off for several days before returning. This sounds like a software problem, but Cadillac has not taken any steps to fix the issue. It is dangerous for any reduction in steering, especially during winter or at highway speed. It's also dangerous to disable air conditioning, as during the summer, the temperature can reach above 140 F inside a vehicle. If a driver were to have a medical event in a parking lot, or fall asleep with the vehicle on while simply waiting for somebody -- while assuming the air conditioner would keep them cool and comfortable -- within 10 minutes the temperature could reach 130+ degrees, and into the 150s in California or Las Vegas. Software should never reduce steering assist, or disable the air conditioner automatically. I would like a recall to be issued regarding this problem. I don't know if they have designed the system to fail right at the warranty or just after, but it certainly appears that way. Please look into the matter. Cadillac has refused to repair under warranty. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Additional Notes:
There is a known problem, which Cadillac refuses to recall, regarding a steering assist reduced warning. The warning light disables the air conditioning system and steering assist. When the light comes on, reduced power to the steering system occurs. I took the vehicle in to be serviced, but the service light was off, and Cadillac refused to fix it; intentionally trying to run the timer out on the 5year/70,000 powertrain warranty. It's a known issue, all over the internet. In fact, they recalled several models due to the same problem. "19V-086 / N182182760 Recall Summary If the steering assistance is not available, extra effort would be required to steer the vehicle, and this would increase risk of a crash. General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CTS, and 2017 Cadillac ATS, Chevrolet Camaro, and Chevrolet Corvette vehicles." I've reset the light several times, and it usually stays off for several days before returning. This sounds like a software problem, but Cadillac has not taken any steps to fix the issue. It is dangerous for any reduction in steering, especially during winter or at highway speed. It's also dangerous to disable air conditioning, as during the summer, the temperature can reach above 140 F inside a vehicle. If a driver were to have a medical event in a parking lot, or fall asleep with the vehicle on while simply waiting for somebody -- while assuming the air conditioner would keep them cool and comfortable -- within 10 minutes the temperature could reach 130+ degrees, and into the 150s in California or Las Vegas. Software should never reduce steering assist, or disable the air conditioner automatically. I would like a recall to be issued regarding this problem. I don't know if they have designed the system to fail right at the warranty or just after, but it certainly appears that way. Please look into the matter. Cadillac has refused to repair under warranty. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Mfg Campaign: 11626377
Recall Date: Nov 20, 2024
General Motors, Llc
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2020 Cadillac XT6. The contact received notification of NHTSA Campaign Number: 22V709000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Cadillac XT6. The contact received notification of NHTSA Campaign Number: 22V709000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Cadillac XT6. The contact received notification of NHTSA Campaign Number: 22V709000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11616026
Recall Date: Sep 23, 2024
General Motors, Llc
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2020 Cadillac XT6. The contact stated that while the vehicle was parked, the instrument panel went black. The vehicle was restarted, and the instrument panel lights illuminated but the vehicle began shaking from the driver's side. The check oil warning light was illuminated. Additionally, the contact stated that she felt heat coming from where her feet were located under the dashboard. The vehicle was taken to a dealer where it was diagnosed and determined the driver's speaker was inoperable due to unknown electrical fault and needed to be replaced. The vehicle was not repaired. On another occasion, while driving 10 MPH, the contact observed a dripping noise coming from underneath the vehicle. The check oil warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the oil needed to be changed. Additionally, while driving at 60 MPH she observed condensation on the outside of the windshield. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,753.
Corrective Action:
The contact owns a 2020 Cadillac XT6. The contact stated that while the vehicle was parked, the instrument panel went black. The vehicle was restarted, and the instrument panel lights illuminated but the vehicle began shaking from the driver's side. The check oil warning light was illuminated. Additionally, the contact stated that she felt heat coming from where her feet were located under the dashboard. The vehicle was taken to a dealer where it was diagnosed and determined the driver's speaker was inoperable due to unknown electrical fault and needed to be replaced. The vehicle was not repaired. On another occasion, while driving 10 MPH, the contact observed a dripping noise coming from underneath the vehicle. The check oil warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the oil needed to be changed. Additionally, while driving at 60 MPH she observed condensation on the outside of the windshield. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,753.
Additional Notes:
The contact owns a 2020 Cadillac XT6. The contact stated that while the vehicle was parked, the instrument panel went black. The vehicle was restarted, and the instrument panel lights illuminated but the vehicle began shaking from the driver's side. The check oil warning light was illuminated. Additionally, the contact stated that she felt heat coming from where her feet were located under the dashboard. The vehicle was taken to a dealer where it was diagnosed and determined the driver's speaker was inoperable due to unknown electrical fault and needed to be replaced. The vehicle was not repaired. On another occasion, while driving 10 MPH, the contact observed a dripping noise coming from underneath the vehicle. The check oil warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the oil needed to be changed. Additionally, while driving at 60 MPH she observed condensation on the outside of the windshield. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,753.
Mfg Campaign: 11583635
Recall Date: Apr 17, 2024
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2020 Cadillac XT6. The contact stated that while the vehicle was parked, the instrument panel went black. The vehicle was restarted, and the instrument panel lights illuminated but the vehicle began shaking from the driver's side. The check oil warning light was illuminated. Additionally, the contact stated that she felt heat coming from where her feet were located under the dashboard. The vehicle was taken to a dealer where it was diagnosed and determined the driver's speaker was inoperable due to unknown electrical fault and needed to be replaced. The vehicle was not repaired. On another occasion, while driving 10 MPH, the contact observed a dripping noise coming from underneath the vehicle. The check oil warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the oil needed to be changed. Additionally, while driving at 60 MPH she observed condensation on the outside of the windshield. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,753.
Corrective Action:
The contact owns a 2020 Cadillac XT6. The contact stated that while the vehicle was parked, the instrument panel went black. The vehicle was restarted, and the instrument panel lights illuminated but the vehicle began shaking from the driver's side. The check oil warning light was illuminated. Additionally, the contact stated that she felt heat coming from where her feet were located under the dashboard. The vehicle was taken to a dealer where it was diagnosed and determined the driver's speaker was inoperable due to unknown electrical fault and needed to be replaced. The vehicle was not repaired. On another occasion, while driving 10 MPH, the contact observed a dripping noise coming from underneath the vehicle. The check oil warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the oil needed to be changed. Additionally, while driving at 60 MPH she observed condensation on the outside of the windshield. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,753.
Additional Notes:
The contact owns a 2020 Cadillac XT6. The contact stated that while the vehicle was parked, the instrument panel went black. The vehicle was restarted, and the instrument panel lights illuminated but the vehicle began shaking from the driver's side. The check oil warning light was illuminated. Additionally, the contact stated that she felt heat coming from where her feet were located under the dashboard. The vehicle was taken to a dealer where it was diagnosed and determined the driver's speaker was inoperable due to unknown electrical fault and needed to be replaced. The vehicle was not repaired. On another occasion, while driving 10 MPH, the contact observed a dripping noise coming from underneath the vehicle. The check oil warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the oil needed to be changed. Additionally, while driving at 60 MPH she observed condensation on the outside of the windshield. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,753.
Mfg Campaign: 11583635
Recall Date: Apr 17, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns a 2020 Cadillac XT6. The contact stated that while the vehicle was parked, the instrument panel went black. The vehicle was restarted, and the instrument panel lights illuminated but the vehicle began shaking from the driver's side. The check oil warning light was illuminated. Additionally, the contact stated that she felt heat coming from where her feet were located under the dashboard. The vehicle was taken to a dealer where it was diagnosed and determined the driver's speaker was inoperable due to unknown electrical fault and needed to be replaced. The vehicle was not repaired. On another occasion, while driving 10 MPH, the contact observed a dripping noise coming from underneath the vehicle. The check oil warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the oil needed to be changed. Additionally, while driving at 60 MPH she observed condensation on the outside of the windshield. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,753.
Corrective Action:
The contact owns a 2020 Cadillac XT6. The contact stated that while the vehicle was parked, the instrument panel went black. The vehicle was restarted, and the instrument panel lights illuminated but the vehicle began shaking from the driver's side. The check oil warning light was illuminated. Additionally, the contact stated that she felt heat coming from where her feet were located under the dashboard. The vehicle was taken to a dealer where it was diagnosed and determined the driver's speaker was inoperable due to unknown electrical fault and needed to be replaced. The vehicle was not repaired. On another occasion, while driving 10 MPH, the contact observed a dripping noise coming from underneath the vehicle. The check oil warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the oil needed to be changed. Additionally, while driving at 60 MPH she observed condensation on the outside of the windshield. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,753.
Additional Notes:
The contact owns a 2020 Cadillac XT6. The contact stated that while the vehicle was parked, the instrument panel went black. The vehicle was restarted, and the instrument panel lights illuminated but the vehicle began shaking from the driver's side. The check oil warning light was illuminated. Additionally, the contact stated that she felt heat coming from where her feet were located under the dashboard. The vehicle was taken to a dealer where it was diagnosed and determined the driver's speaker was inoperable due to unknown electrical fault and needed to be replaced. The vehicle was not repaired. On another occasion, while driving 10 MPH, the contact observed a dripping noise coming from underneath the vehicle. The check oil warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the oil needed to be changed. Additionally, while driving at 60 MPH she observed condensation on the outside of the windshield. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,753.
Mfg Campaign: 11583635
Recall Date: Apr 17, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was waiting for a light to change to green and the vehicle shut down because of the auto-stop feature, after a couple of seconds the car turned on again and this message came on "stability track off" and this happened like that like 3 times until I turned off the auto-stop. I took it to the dealer the next day and they scanned it for issue and told me there's nothing wrong with the vehicle.
Corrective Action:
I was waiting for a light to change to green and the vehicle shut down because of the auto-stop feature, after a couple of seconds the car turned on again and this message came on "stability track off" and this happened like that like 3 times until I turned off the auto-stop. I took it to the dealer the next day and they scanned it for issue and told me there's nothing wrong with the vehicle.
Additional Notes:
I was waiting for a light to change to green and the vehicle shut down because of the auto-stop feature, after a couple of seconds the car turned on again and this message came on "stability track off" and this happened like that like 3 times until I turned off the auto-stop. I took it to the dealer the next day and they scanned it for issue and told me there's nothing wrong with the vehicle.
Mfg Campaign: 11578590
Recall Date: Mar 20, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I was waiting for a light to change to green and the vehicle shut down because of the auto-stop feature, after a couple of seconds the car turned on again and this message came on "stability track off" and this happened like that like 3 times until I turned off the auto-stop. I took it to the dealer the next day and they scanned it for issue and told me there's nothing wrong with the vehicle.
Corrective Action:
I was waiting for a light to change to green and the vehicle shut down because of the auto-stop feature, after a couple of seconds the car turned on again and this message came on "stability track off" and this happened like that like 3 times until I turned off the auto-stop. I took it to the dealer the next day and they scanned it for issue and told me there's nothing wrong with the vehicle.
Additional Notes:
I was waiting for a light to change to green and the vehicle shut down because of the auto-stop feature, after a couple of seconds the car turned on again and this message came on "stability track off" and this happened like that like 3 times until I turned off the auto-stop. I took it to the dealer the next day and they scanned it for issue and told me there's nothing wrong with the vehicle.
Mfg Campaign: 11578590
Recall Date: Mar 20, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I got this vehicle and have had the body control module replaced 3 times the first time was as soon as it got out the dealer lot the turn signals were not working so I took it back a week later and they had to replace the body control module and since then they have replaced it 3 times
Corrective Action:
I got this vehicle and have had the body control module replaced 3 times the first time was as soon as it got out the dealer lot the turn signals were not working so I took it back a week later and they had to replace the body control module and since then they have replaced it 3 times
Additional Notes:
I got this vehicle and have had the body control module replaced 3 times the first time was as soon as it got out the dealer lot the turn signals were not working so I took it back a week later and they had to replace the body control module and since then they have replaced it 3 times
Mfg Campaign: 11576586
Recall Date: Mar 11, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I got this vehicle and have had the body control module replaced 3 times the first time was as soon as it got out the dealer lot the turn signals were not working so I took it back a week later and they had to replace the body control module and since then they have replaced it 3 times
Corrective Action:
I got this vehicle and have had the body control module replaced 3 times the first time was as soon as it got out the dealer lot the turn signals were not working so I took it back a week later and they had to replace the body control module and since then they have replaced it 3 times
Additional Notes:
I got this vehicle and have had the body control module replaced 3 times the first time was as soon as it got out the dealer lot the turn signals were not working so I took it back a week later and they had to replace the body control module and since then they have replaced it 3 times
Mfg Campaign: 11576586
Recall Date: Mar 11, 2024
General Motors, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
I got this vehicle and have had the body control module replaced 3 times the first time was as soon as it got out the dealer lot the turn signals were not working so I took it back a week later and they had to replace the body control module and since then they have replaced it 3 times
Corrective Action:
I got this vehicle and have had the body control module replaced 3 times the first time was as soon as it got out the dealer lot the turn signals were not working so I took it back a week later and they had to replace the body control module and since then they have replaced it 3 times
Additional Notes:
I got this vehicle and have had the body control module replaced 3 times the first time was as soon as it got out the dealer lot the turn signals were not working so I took it back a week later and they had to replace the body control module and since then they have replaced it 3 times
Mfg Campaign: 11576586
Recall Date: Mar 11, 2024
General Motors, Llc
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2020 Cadillac XT6. The contact stated that after entering the front passenger’s side of the vehicle, she observed water leaking into the interior. After a visual inspection, the contact discovered water damage to the floorboards. The vehicle was taken to the dealer, who determined that the cabin filter was clogged and needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer after the contact smelled a burning odor in the interior of the vehicle. The dealer determined that water had damaged several electrical components inside the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 30,000.
Corrective Action:
The contact owns a 2020 Cadillac XT6. The contact stated that after entering the front passenger’s side of the vehicle, she observed water leaking into the interior. After a visual inspection, the contact discovered water damage to the floorboards. The vehicle was taken to the dealer, who determined that the cabin filter was clogged and needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer after the contact smelled a burning odor in the interior of the vehicle. The dealer determined that water had damaged several electrical components inside the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 30,000.
Additional Notes:
The contact owns a 2020 Cadillac XT6. The contact stated that after entering the front passenger’s side of the vehicle, she observed water leaking into the interior. After a visual inspection, the contact discovered water damage to the floorboards. The vehicle was taken to the dealer, who determined that the cabin filter was clogged and needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer after the contact smelled a burning odor in the interior of the vehicle. The dealer determined that water had damaged several electrical components inside the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 30,000.
Mfg Campaign: 11548403
Recall Date: Oct 5, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury