Complaints & Recalls
Consumer Complaints
25 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CUE RADIO, CLIMATE, NAVIGATION, BLUETOOTH SYSTEM KEEPS FREEZING UP. NOW THE SCREEN HAS BEGUN TO SPIDER CRACK. THIS IS A VERY COMMON PROBLEM AMOUNT ALL CADILAC'S MODELS USING THE CUE SYSTEM. IT IS STRANGE THAT THEY HAVEN'T A RECALL AND FIX.
Corrective Action:
CUE RADIO, CLIMATE, NAVIGATION, BLUETOOTH SYSTEM KEEPS FREEZING UP. NOW THE SCREEN HAS BEGUN TO SPIDER CRACK. THIS IS A VERY COMMON PROBLEM AMOUNT ALL CADILAC'S MODELS USING THE CUE SYSTEM. IT IS STRANGE THAT THEY HAVEN'T A RECALL AND FIX.
Additional Notes:
CUE RADIO, CLIMATE, NAVIGATION, BLUETOOTH SYSTEM KEEPS FREEZING UP. NOW THE SCREEN HAS BEGUN TO SPIDER CRACK. THIS IS A VERY COMMON PROBLEM AMOUNT ALL CADILAC'S MODELS USING THE CUE SYSTEM. IT IS STRANGE THAT THEY HAVEN'T A RECALL AND FIX.
Mfg Campaign: 11139973
Recall Date: Oct 12, 2018
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
CPSC: MY 2016 XTS CADILLAC WAS INVOLVED IN A ROAD ACCIDENT MONDAY, FEB.6 IN HARPER COUNTY, KANSAS. IT SUSTAINED APPROX. $20K DAMAGE, INCLUDING LOCKED SEAT BELTS. *BF UPDATED 04/21/2017*JS
Corrective Action:
CPSC: MY 2016 XTS CADILLAC WAS INVOLVED IN A ROAD ACCIDENT MONDAY, FEB.6 IN HARPER COUNTY, KANSAS. IT SUSTAINED APPROX. $20K DAMAGE, INCLUDING LOCKED SEAT BELTS. *BF UPDATED 04/21/2017*JS
Additional Notes:
CPSC: MY 2016 XTS CADILLAC WAS INVOLVED IN A ROAD ACCIDENT MONDAY, FEB.6 IN HARPER COUNTY, KANSAS. IT SUSTAINED APPROX. $20K DAMAGE, INCLUDING LOCKED SEAT BELTS. *BF UPDATED 04/21/2017*JS
Mfg Campaign: 10979508
Recall Date: Apr 17, 2017
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
MY 2016 XTS CADILLAC WAS INVOLVED IN A ROAD ACCIDENT MONDAY, FEB.6 IN HARPER COUNTY, KANSAS. IT SUSTAINED APPROX. $20K DAMAGE, INCLUDING LOCKED SEAT BELTS, WHICH WERE IN USE AT TIME OF ACCIDENT. MY CAR HAS BEEN IN THE BODY REPAIR SHOP SINCE NOON ON THAT DAY, FEB. 6 AND AT PRESENT TIME IT IS AT THE SECOND REPAIR SHOP (CADILLAC DEALER) AWAITING SEAT BELT REPAIRS. THEY CLAIM THAT THE PARTS ARE EITHER "UNAVAILABLE, OUT OF STOCK, OBSOLETE, OR DISCONTINUED." AND THIS IS FOR A 2016 VEHICLE WHICH HAS 6,000 MILES ON IT. THIS IS TOTALLY UNACCEPTABLE SERVICE FROM GENERAL MOTOR COMPANY TO NOT PROVIDE SEAT RESTRAINTS ON A CADILLAC THIS NEW....AND WHICH IS STILL BEING SOLD AT DEALERS TODAY. SURELY THERE IS SOME WAY TO FORCE GENERAL MOTORS/CADILLAC TO SUPPLY SEAT RESTRAINTS FOR THEIR VEHICLES AFTER THIS SHORT A TIME FROM MANUFACTURING. THEY ARE NOT WILLING TO PROVIDE, REPLACE, OR REPAIR THE DAMAGED SEAT RESTRAINTS; I AM READY TO GET MY CAR....AFTER 8 WEEKS NOW OF BEING IN THE SHOP AND BEING WITHOUT A VEHICLE......AND BEGIN DRIVING IT WITHOUT SEAT BELTS. SURELY THERE ARE SAFETY RULES AND REGULATIONS THAT A COMPANY AS IN GENERAL MOTORS WOULD HAVE TO COMPLY BY.
Corrective Action:
MY 2016 XTS CADILLAC WAS INVOLVED IN A ROAD ACCIDENT MONDAY, FEB.6 IN HARPER COUNTY, KANSAS. IT SUSTAINED APPROX. $20K DAMAGE, INCLUDING LOCKED SEAT BELTS, WHICH WERE IN USE AT TIME OF ACCIDENT. MY CAR HAS BEEN IN THE BODY REPAIR SHOP SINCE NOON ON THAT DAY, FEB. 6 AND AT PRESENT TIME IT IS AT THE SECOND REPAIR SHOP (CADILLAC DEALER) AWAITING SEAT BELT REPAIRS. THEY CLAIM THAT THE PARTS ARE EITHER "UNAVAILABLE, OUT OF STOCK, OBSOLETE, OR DISCONTINUED." AND THIS IS FOR A 2016 VEHICLE WHICH HAS 6,000 MILES ON IT. THIS IS TOTALLY UNACCEPTABLE SERVICE FROM GENERAL MOTOR COMPANY TO NOT PROVIDE SEAT RESTRAINTS ON A CADILLAC THIS NEW....AND WHICH IS STILL BEING SOLD AT DEALERS TODAY. SURELY THERE IS SOME WAY TO FORCE GENERAL MOTORS/CADILLAC TO SUPPLY SEAT RESTRAINTS FOR THEIR VEHICLES AFTER THIS SHORT A TIME FROM MANUFACTURING. THEY ARE NOT WILLING TO PROVIDE, REPLACE, OR REPAIR THE DAMAGED SEAT RESTRAINTS; I AM READY TO GET MY CAR....AFTER 8 WEEKS NOW OF BEING IN THE SHOP AND BEING WITHOUT A VEHICLE......AND BEGIN DRIVING IT WITHOUT SEAT BELTS. SURELY THERE ARE SAFETY RULES AND REGULATIONS THAT A COMPANY AS IN GENERAL MOTORS WOULD HAVE TO COMPLY BY.
Additional Notes:
MY 2016 XTS CADILLAC WAS INVOLVED IN A ROAD ACCIDENT MONDAY, FEB.6 IN HARPER COUNTY, KANSAS. IT SUSTAINED APPROX. $20K DAMAGE, INCLUDING LOCKED SEAT BELTS, WHICH WERE IN USE AT TIME OF ACCIDENT. MY CAR HAS BEEN IN THE BODY REPAIR SHOP SINCE NOON ON THAT DAY, FEB. 6 AND AT PRESENT TIME IT IS AT THE SECOND REPAIR SHOP (CADILLAC DEALER) AWAITING SEAT BELT REPAIRS. THEY CLAIM THAT THE PARTS ARE EITHER "UNAVAILABLE, OUT OF STOCK, OBSOLETE, OR DISCONTINUED." AND THIS IS FOR A 2016 VEHICLE WHICH HAS 6,000 MILES ON IT. THIS IS TOTALLY UNACCEPTABLE SERVICE FROM GENERAL MOTOR COMPANY TO NOT PROVIDE SEAT RESTRAINTS ON A CADILLAC THIS NEW....AND WHICH IS STILL BEING SOLD AT DEALERS TODAY. SURELY THERE IS SOME WAY TO FORCE GENERAL MOTORS/CADILLAC TO SUPPLY SEAT RESTRAINTS FOR THEIR VEHICLES AFTER THIS SHORT A TIME FROM MANUFACTURING. THEY ARE NOT WILLING TO PROVIDE, REPLACE, OR REPAIR THE DAMAGED SEAT RESTRAINTS; I AM READY TO GET MY CAR....AFTER 8 WEEKS NOW OF BEING IN THE SHOP AND BEING WITHOUT A VEHICLE......AND BEGIN DRIVING IT WITHOUT SEAT BELTS. SURELY THERE ARE SAFETY RULES AND REGULATIONS THAT A COMPANY AS IN GENERAL MOTORS WOULD HAVE TO COMPLY BY.
Mfg Campaign: 10970074
Recall Date: Apr 3, 2017
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING ON HIGHWAY I-5 CAR STARTED JERKING AND DID NOT WANT TO ACCELERATE WHEN I PUT MY FOOT ON THE GAS. I PULLED OVER AND RESTARTED THE CAR IT WOULD NOT GO IN GEAR AND MOVED 2-3 MILES AN HOUR AT A TIME. TRIED PUTTING IT IN REVERSE AND WOULD NOT MOVE AT ALL. I WAS NOT FAR FROM DEALERSHIP SO ON THE HIGHWAY WITH FLASHING CAUTION LIGHTS MADE IT TO DEALERSHIP. THE CAR HAS BEEN WITH THE CERTIFIED GM DEALERSHIP FOR 6 WEEKS A 2016 CADILLAC XTS WITH 1400 MILES DEALERSHIP MECHANIC STATES CAR NEEDS A NEW TRANSMISSION. GM HAS YET TO MAKE A DECISION AND WANT TO PUT A REBUILD TRANSMISSION IN THE CAR. THERE HAS TO BE A FACTORY DEFECT THAT JEAPORDIZED MY SAFETY AND OTHERS SAFETY ON THE HIGHWAY THAT GM IS NOT WILLING TO ACKNOWLEDGE.
Corrective Action:
WHILE DRIVING ON HIGHWAY I-5 CAR STARTED JERKING AND DID NOT WANT TO ACCELERATE WHEN I PUT MY FOOT ON THE GAS. I PULLED OVER AND RESTARTED THE CAR IT WOULD NOT GO IN GEAR AND MOVED 2-3 MILES AN HOUR AT A TIME. TRIED PUTTING IT IN REVERSE AND WOULD NOT MOVE AT ALL. I WAS NOT FAR FROM DEALERSHIP SO ON THE HIGHWAY WITH FLASHING CAUTION LIGHTS MADE IT TO DEALERSHIP. THE CAR HAS BEEN WITH THE CERTIFIED GM DEALERSHIP FOR 6 WEEKS A 2016 CADILLAC XTS WITH 1400 MILES DEALERSHIP MECHANIC STATES CAR NEEDS A NEW TRANSMISSION. GM HAS YET TO MAKE A DECISION AND WANT TO PUT A REBUILD TRANSMISSION IN THE CAR. THERE HAS TO BE A FACTORY DEFECT THAT JEAPORDIZED MY SAFETY AND OTHERS SAFETY ON THE HIGHWAY THAT GM IS NOT WILLING TO ACKNOWLEDGE.
Additional Notes:
WHILE DRIVING ON HIGHWAY I-5 CAR STARTED JERKING AND DID NOT WANT TO ACCELERATE WHEN I PUT MY FOOT ON THE GAS. I PULLED OVER AND RESTARTED THE CAR IT WOULD NOT GO IN GEAR AND MOVED 2-3 MILES AN HOUR AT A TIME. TRIED PUTTING IT IN REVERSE AND WOULD NOT MOVE AT ALL. I WAS NOT FAR FROM DEALERSHIP SO ON THE HIGHWAY WITH FLASHING CAUTION LIGHTS MADE IT TO DEALERSHIP. THE CAR HAS BEEN WITH THE CERTIFIED GM DEALERSHIP FOR 6 WEEKS A 2016 CADILLAC XTS WITH 1400 MILES DEALERSHIP MECHANIC STATES CAR NEEDS A NEW TRANSMISSION. GM HAS YET TO MAKE A DECISION AND WANT TO PUT A REBUILD TRANSMISSION IN THE CAR. THERE HAS TO BE A FACTORY DEFECT THAT JEAPORDIZED MY SAFETY AND OTHERS SAFETY ON THE HIGHWAY THAT GM IS NOT WILLING TO ACKNOWLEDGE.
Mfg Campaign: 10886285
Recall Date: Jul 20, 2016
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ON 2/31/16 I DROVE MY NEW VEHICLE FROM MY HOME TO THE GROCERY STORE APPROX.2.5 MILES AWAY,AS I WAS PARKING MY VEHICLE IN THE H/C SPOT ,A GOOD "SAMARITAN" TAPPED ON MY WINDOW & INFORMED ME THAT MY NEW VEHICLE WAS LEAKING GAS,HE CALLED 911 TO HAVE THE FIRE DEPARTMENT CLEAN UP THE GAS SPILL,I CALLED TRIPLE AAA TO DELIVER MY NEW VEHICLE TO THE CAR DEALERSHIP IN DELRAY BEACH FLA,THEY REPAIRED THE GAS LINE IN A FEW WEEKS,HOWEVER ON 3/6/16,I WAS DRIVING TO MY SUNDAY MASS @ OUR CHURCH IN TEQUESTA FLA.WHEN THE CAR ABRUPTLY STOPPED IN THE MIDDLE OF THE DRIVEWAY@ THE CHURCH PARKING AREA AGAIN A PARISHIONER(A GOOD SAMARITAN) SIGNALED ME TO STOP BECAUSE GAS WAS LEAKING FROM BELOW MY VEHICLE,I CALLED GM ROAD SERVICE TO RETRIEVE THE VEHICLE & DELIVER IT TO THE CAR DEALERSHIP IN DELRAY BEACH FLA.THE DEALERSHIP REFUSED TO REPAIR/WORK ON THE VEHICLE UNTIL I AGREED TO PAY FOR THE REPAIR COSTS,THEY CLAIM THAT A N ANIMAL HAD CHEWED THRU THE PLASTIC GAS LINE CAUSING THE LEAK & INSISTING THAT I CALL MY INSURANCE COMPANY TO FILE A CLAIM I HAVE VERY STRONG FEELINGS THAT GM HAS USED SUBSTANDARD MATERIALS ON ONE OF THE MUST IMPORTANT PARTS ON THIS NEW VEHICLE I COULD HAVE HAD A FIRE OR BLOWN UP IN MY NEW VEHICLE I MUST TO TRAVEL BACK TO MY HOME IN RHODE ISLAND IN JUNE & I FEAR FOR MY LIFE GM DOESN'T WANT TO ACKNOWLEDGE ANY RESPONSIBILITY FOR THIS PROBLEM, MR.S
Corrective Action:
ON 2/31/16 I DROVE MY NEW VEHICLE FROM MY HOME TO THE GROCERY STORE APPROX.2.5 MILES AWAY,AS I WAS PARKING MY VEHICLE IN THE H/C SPOT ,A GOOD "SAMARITAN" TAPPED ON MY WINDOW & INFORMED ME THAT MY NEW VEHICLE WAS LEAKING GAS,HE CALLED 911 TO HAVE THE FIRE DEPARTMENT CLEAN UP THE GAS SPILL,I CALLED TRIPLE AAA TO DELIVER MY NEW VEHICLE TO THE CAR DEALERSHIP IN DELRAY BEACH FLA,THEY REPAIRED THE GAS LINE IN A FEW WEEKS,HOWEVER ON 3/6/16,I WAS DRIVING TO MY SUNDAY MASS @ OUR CHURCH IN TEQUESTA FLA.WHEN THE CAR ABRUPTLY STOPPED IN THE MIDDLE OF THE DRIVEWAY@ THE CHURCH PARKING AREA AGAIN A PARISHIONER(A GOOD SAMARITAN) SIGNALED ME TO STOP BECAUSE GAS WAS LEAKING FROM BELOW MY VEHICLE,I CALLED GM ROAD SERVICE TO RETRIEVE THE VEHICLE & DELIVER IT TO THE CAR DEALERSHIP IN DELRAY BEACH FLA.THE DEALERSHIP REFUSED TO REPAIR/WORK ON THE VEHICLE UNTIL I AGREED TO PAY FOR THE REPAIR COSTS,THEY CLAIM THAT A N ANIMAL HAD CHEWED THRU THE PLASTIC GAS LINE CAUSING THE LEAK & INSISTING THAT I CALL MY INSURANCE COMPANY TO FILE A CLAIM I HAVE VERY STRONG FEELINGS THAT GM HAS USED SUBSTANDARD MATERIALS ON ONE OF THE MUST IMPORTANT PARTS ON THIS NEW VEHICLE I COULD HAVE HAD A FIRE OR BLOWN UP IN MY NEW VEHICLE I MUST TO TRAVEL BACK TO MY HOME IN RHODE ISLAND IN JUNE & I FEAR FOR MY LIFE GM DOESN'T WANT TO ACKNOWLEDGE ANY RESPONSIBILITY FOR THIS PROBLEM, MR.S
Additional Notes:
ON 2/31/16 I DROVE MY NEW VEHICLE FROM MY HOME TO THE GROCERY STORE APPROX.2.5 MILES AWAY,AS I WAS PARKING MY VEHICLE IN THE H/C SPOT ,A GOOD "SAMARITAN" TAPPED ON MY WINDOW & INFORMED ME THAT MY NEW VEHICLE WAS LEAKING GAS,HE CALLED 911 TO HAVE THE FIRE DEPARTMENT CLEAN UP THE GAS SPILL,I CALLED TRIPLE AAA TO DELIVER MY NEW VEHICLE TO THE CAR DEALERSHIP IN DELRAY BEACH FLA,THEY REPAIRED THE GAS LINE IN A FEW WEEKS,HOWEVER ON 3/6/16,I WAS DRIVING TO MY SUNDAY MASS @ OUR CHURCH IN TEQUESTA FLA.WHEN THE CAR ABRUPTLY STOPPED IN THE MIDDLE OF THE DRIVEWAY@ THE CHURCH PARKING AREA AGAIN A PARISHIONER(A GOOD SAMARITAN) SIGNALED ME TO STOP BECAUSE GAS WAS LEAKING FROM BELOW MY VEHICLE,I CALLED GM ROAD SERVICE TO RETRIEVE THE VEHICLE & DELIVER IT TO THE CAR DEALERSHIP IN DELRAY BEACH FLA.THE DEALERSHIP REFUSED TO REPAIR/WORK ON THE VEHICLE UNTIL I AGREED TO PAY FOR THE REPAIR COSTS,THEY CLAIM THAT A N ANIMAL HAD CHEWED THRU THE PLASTIC GAS LINE CAUSING THE LEAK & INSISTING THAT I CALL MY INSURANCE COMPANY TO FILE A CLAIM I HAVE VERY STRONG FEELINGS THAT GM HAS USED SUBSTANDARD MATERIALS ON ONE OF THE MUST IMPORTANT PARTS ON THIS NEW VEHICLE I COULD HAVE HAD A FIRE OR BLOWN UP IN MY NEW VEHICLE I MUST TO TRAVEL BACK TO MY HOME IN RHODE ISLAND IN JUNE & I FEAR FOR MY LIFE GM DOESN'T WANT TO ACKNOWLEDGE ANY RESPONSIBILITY FOR THIS PROBLEM, MR.S
Mfg Campaign: 10851433
Recall Date: Mar 24, 2016
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