CHEVROLET BOLT EV 2017

Complete listing of complaints and recalls for this vehicle

430
Complaints
10
Recalls

Complaints & Recalls

430 Complaints 10 Recalls

Official Safety Recalls - Important!

10 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

General Motors, Llc
NHTSA Campaign: 23V845000 SAFETY RECALL
6.8K Vehicles Affected
Recall Date: Dec 14, 2023
Safety Issue:

General Motors, LLC (GM) is recalling certain 2017-2023 Chevrolet Bolt EV vehicles. This recall includes certain vehicles previously repaired incorrectly under NHTSA recall number 22V-930. After a crash with seat belt pretensioner deployment, the pretensioner exhaust may ignite carpet fibers near the B-pillar, causing a fire.

Potential Risk:
A fire increases the risk of injury.
FREE Recall Solution:
Dealers will inspect both front seat belt pretensioners and, if necessary, install metal foil at the carpet near the pretensioner exhaust. Certain vehicles will also need a pretensioner cover installed. Repairs will be performed free of charge. Owner notification letters were mailed January 24, 2024. These vehicles were previously recalled for this same issue under recall number 22V-930 and will need to have the new remedy performed. Owners may contact GM EV Concierge at 1-833-EVCHEVY (1-833-382-4389) (TTY 711 / 1-800-833-2438) or Customer Service at 1-800-222-1020. GM's number for this recall is N232421970.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local CHEVROLET dealer to schedule your FREE recall repair.
Manufacturer: CHEVROLET
Mfg Campaign: N232421970
Notice Date: Jan 24, 2024
Recall Date: Dec 14, 2023
General Motors, Llc
NHTSA Campaign: 22V930000 SAFETY RECALL
111.2K Vehicles Affected
Recall Date: Dec 15, 2022
Safety Issue:

General Motors, LLC (GM) is recalling certain 2017-2023 Chevrolet Bolt EV vehicles. After a crash with seat belt pretensioner deployment, the pretensioner exhaust may ignite carpet fibers near the B-pillar, causing a fire.

Potential Risk:
A vehicle fire can increase the risk of injury.
FREE Recall Solution:
Dealers will install metal foil at the carpet near the pretensioner exhaust, and install a pretensioner cover as necessary, free of charge. Owner notification letters were mailed between January 23, 2023 and April 25, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N222383790.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local CHEVROLET dealer to schedule your FREE recall repair.
Manufacturer: CHEVROLET
Mfg Campaign: N222383790
Notice Date: Jan 23, 2023
Recall Date: Dec 15, 2022
General Motors, Llc
NHTSA Campaign: 21V560000 SAFETY RECALL
57.4K Vehicles Affected
Recall Date: Jul 23, 2021
Safety Issue:

General Motors LLC (GM) is recalling certain 2017-2019 Chevrolet Bolt EV vehicles previously recalled under NHTSA recall number 20V-701. The high voltage battery could catch fire when charged to full or nearly full capacity.

Potential Risk:
A battery fire increases the risk of injury.
FREE Recall Solution:
Owners are advised to take the following interim steps: Activate either the Hill Top Reserve (2017 and 2018 models) or Target Charge Level (2019 models) feature in their vehicle to limit the charge level to 90%, charge their vehicle more frequently, avoid depleting the battery to 70 miles range remaining, park outside after charging, and do not charge the vehicle indoors overnight. Defective battery modules will be replaced by GM, free of charge. Interim notification letters notifying owners of the safety risk were mailed on August 13, 2021. Owner notification letters were mailed on August 13, 2021. Owners may contact the Bolt EV Concierge Team at 1-833-382-4389. GM's number for this recall is N212343880.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local CHEVROLET dealer to schedule your FREE recall repair.
Manufacturer: CHEVROLET
Mfg Campaign: N212343880
Notice Date: Aug 13, 2021
Recall Date: Jul 23, 2021
General Motors Llc
NHTSA Campaign: 20V701000 SAFETY RECALL
50.9K Vehicles Affected
Recall Date: Nov 13, 2020
Safety Issue:

General Motors LLC (GM) is recalling all 2017-2018 and certain 2019 Chevrolet Bolt EV vehicles. The high voltage battery could catch fire when charged to full or nearly full capacity.

Potential Risk:
A battery fire increases the risk of injury.
FREE Recall Solution:
This recall has been superseded by recall number 21V-560. Vehicles previously repaired under 20V-701 will still need to have the new remedy under recall 21V-560. GM will notify owners, and as an interim repair, beginning on November 17, 2020, dealers will reprogram the hybrid propulsion control module 2 (HPCM2) to limit the full charge to 90%, free of charge. Owners are advised to activate either the Hill Top Reserve (2017 and 2018 models) or Target Charge Level (2019 models) feature in their vehicle to limit the charge level to 90%, or park outside, until the software update is completed. Owners were notified of the interim repair beginning November 17, 2020. The second notice was mailed on May 11, 2021. Owners may contact the Bolt EV Concierge Team at 1-833-382-4389. GM's number for this recall is N202311730.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local CHEVROLET dealer to schedule your FREE recall repair.
Manufacturer: CHEVROLET
Mfg Campaign: N202311730
Notice Date: May 11, 2021
Recall Date: Nov 13, 2020

Consumer Complaints

430 Complaints
General Motors, Llc
Campaign: 11455172 Other
Mar 4, 2022
Defect Description:

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE

Potential Consequences:

CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO ISSUES WITH SOFTWARE UPDATES. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME DEVELOPING A PERMANENT FIX FOR THE SAFETY RECALL.

Corrective Action:

CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO ISSUES WITH SOFTWARE UPDATES. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME DEVELOPING A PERMANENT FIX FOR THE SAFETY RECALL.

Additional Notes:

CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO ISSUES WITH SOFTWARE UPDATES. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME DEVELOPING A PERMANENT FIX FOR THE SAFETY RECALL.

Manufacturer: CHEVROLET
Mfg Campaign: 11455172
Notice Date: Mar 4, 2022
Recall Date: Mar 4, 2022
General Motors, Llc
Campaign: 11453261 Other
Feb 21, 2022
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The vehicle is under recall for battery fire. Brought vehicle in for service at Priority Chevrolet to have software updated. Car was dropped off evening before 8 am appointment. Priority Chevrolet failed to update the vehicle software. Battery fire risk still exists. Priority Chevrolet in Chesapeake, VA.

Corrective Action:

The vehicle is under recall for battery fire. Brought vehicle in for service at Priority Chevrolet to have software updated. Car was dropped off evening before 8 am appointment. Priority Chevrolet failed to update the vehicle software. Battery fire risk still exists. Priority Chevrolet in Chesapeake, VA.

Additional Notes:

The vehicle is under recall for battery fire. Brought vehicle in for service at Priority Chevrolet to have software updated. Car was dropped off evening before 8 am appointment. Priority Chevrolet failed to update the vehicle software. Battery fire risk still exists. Priority Chevrolet in Chesapeake, VA.

Manufacturer: CHEVROLET
Mfg Campaign: 11453261
Notice Date: Feb 21, 2022
Recall Date: Feb 21, 2022
General Motors, Llc
Campaign: 11444705 Other
Dec 22, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

I want to complain about GM's handling of recall N212343881 affecting my vehicle listed above. I have received now 3 written notifications of this recall, the last one directing me to call my local dealership to have the recall work done. When I contacted the dealership they were in no position to tell me: 1.) When they would receive the required parts to complete the recall work 2.) what the notification process would be once they receive the required parts 3.) Ascertain me that they would contact me immediately once they receive the required parts In short, I continue to feel left in limbo well over half a year after the recall first was made public.

Corrective Action:

I want to complain about GM's handling of recall N212343881 affecting my vehicle listed above. I have received now 3 written notifications of this recall, the last one directing me to call my local dealership to have the recall work done. When I contacted the dealership they were in no position to tell me: 1.) When they would receive the required parts to complete the recall work 2.) what the notification process would be once they receive the required parts 3.) Ascertain me that they would contact me immediately once they receive the required parts In short, I continue to feel left in limbo well over half a year after the recall first was made public.

Additional Notes:

I want to complain about GM's handling of recall N212343881 affecting my vehicle listed above. I have received now 3 written notifications of this recall, the last one directing me to call my local dealership to have the recall work done. When I contacted the dealership they were in no position to tell me: 1.) When they would receive the required parts to complete the recall work 2.) what the notification process would be once they receive the required parts 3.) Ascertain me that they would contact me immediately once they receive the required parts In short, I continue to feel left in limbo well over half a year after the recall first was made public.

Manufacturer: CHEVROLET
Mfg Campaign: 11444705
Notice Date: Dec 22, 2021
Recall Date: Dec 22, 2021
General Motors, Llc
Campaign: 11442871 Other
Dec 6, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The contact owns a 2017 Chevrolet Bolt EV. The contact became aware of NHTSA Campaign Number: 21V560000 (Electrical System) however the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Corrective Action:

The contact owns a 2017 Chevrolet Bolt EV. The contact became aware of NHTSA Campaign Number: 21V560000 (Electrical System) however the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Additional Notes:

The contact owns a 2017 Chevrolet Bolt EV. The contact became aware of NHTSA Campaign Number: 21V560000 (Electrical System) however the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Manufacturer: CHEVROLET
Mfg Campaign: 11442871
Notice Date: Dec 6, 2021
Recall Date: Dec 6, 2021
General Motors, Llc
Campaign: 11442471 Other
Dec 2, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

I've been using my BOLT for 4 years without incident and have been charging my car at my home at my home level 2 charger for 18 months without incident. I began the process with GM to either buyback my 2017 BOLT or exchange the batteries as per the recall. However, on Tuesday, my found my car smoking with a strong burning plastic smell as it was charging at my house. I disconnected and now have damage to both my charger and my charging port of my car. I do not feel safe trying to charge this car again and do not even know if its possible in its current state. i contacted Chevy and they referred me to another branch of their company to investigate this incident. They are now asking me to hire and electrician and have the plug inspected, at my expense. I am currently using the same plug to charge my Tesla and there are no problems with this circuit. I would like this car repaired or bought back and it is unusable in its current state. I do not wish to pay for repairs to the charging port when the car is clearly a danger. I want it gone and I do not wish to put more good money into a car that is a hazard.

Corrective Action:

I've been using my BOLT for 4 years without incident and have been charging my car at my home at my home level 2 charger for 18 months without incident. I began the process with GM to either buyback my 2017 BOLT or exchange the batteries as per the recall. However, on Tuesday, my found my car smoking with a strong burning plastic smell as it was charging at my house. I disconnected and now have damage to both my charger and my charging port of my car. I do not feel safe trying to charge this car again and do not even know if its possible in its current state. i contacted Chevy and they referred me to another branch of their company to investigate this incident. They are now asking me to hire and electrician and have the plug inspected, at my expense. I am currently using the same plug to charge my Tesla and there are no problems with this circuit. I would like this car repaired or bought back and it is unusable in its current state. I do not wish to pay for repairs to the charging port when the car is clearly a danger. I want it gone and I do not wish to put more good money into a car that is a hazard.

Additional Notes:

I've been using my BOLT for 4 years without incident and have been charging my car at my home at my home level 2 charger for 18 months without incident. I began the process with GM to either buyback my 2017 BOLT or exchange the batteries as per the recall. However, on Tuesday, my found my car smoking with a strong burning plastic smell as it was charging at my house. I disconnected and now have damage to both my charger and my charging port of my car. I do not feel safe trying to charge this car again and do not even know if its possible in its current state. i contacted Chevy and they referred me to another branch of their company to investigate this incident. They are now asking me to hire and electrician and have the plug inspected, at my expense. I am currently using the same plug to charge my Tesla and there are no problems with this circuit. I would like this car repaired or bought back and it is unusable in its current state. I do not wish to pay for repairs to the charging port when the car is clearly a danger. I want it gone and I do not wish to put more good money into a car that is a hazard.

Manufacturer: CHEVROLET
Mfg Campaign: 11442471
Notice Date: Dec 2, 2021
Recall Date: Dec 2, 2021
General Motors, Llc
Campaign: 11442248 Other
Dec 1, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Corrective Action:

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Additional Notes:

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Manufacturer: CHEVROLET
Mfg Campaign: 11442248
Notice Date: Dec 1, 2021
Recall Date: Dec 1, 2021
General Motors, Llc
Campaign: 11441832 Other
Nov 27, 2021
Defect Description:

SERVICE BRAKES

Potential Consequences:

When using mechanical brakes the iBooster makes a knocking noise. Every time the brake pedal is used the noise appears. This is concerning as I'm afraid it may impair the brake faction and potentially create a danger on the road. So far dealers are unwilling to help.

Corrective Action:

When using mechanical brakes the iBooster makes a knocking noise. Every time the brake pedal is used the noise appears. This is concerning as I'm afraid it may impair the brake faction and potentially create a danger on the road. So far dealers are unwilling to help.

Additional Notes:

When using mechanical brakes the iBooster makes a knocking noise. Every time the brake pedal is used the noise appears. This is concerning as I'm afraid it may impair the brake faction and potentially create a danger on the road. So far dealers are unwilling to help.

Manufacturer: CHEVROLET
Mfg Campaign: 11441832
Notice Date: Nov 27, 2021
Recall Date: Nov 27, 2021
General Motors, Llc
Campaign: 11438575 Other
Oct 28, 2021
Defect Description:

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Potential Consequences:

The contact owns a 2017 Chevrolet Bolt EV. The contact stated after an unknown software update was completed on the vehicle, the vehicle would overcharge and no longer shut down while fully charged. The contact also stated that the vehicle would send an incorrect battery level to the charger, causing the charger to continue to charge the battery though already fully charged. The contact stated that the battery icon would show that the battery was fully charged however, the battery light would flash four times indicating a significantly low battery. The dealer and the manufacturer were notified of the failure but did not provide any assistance. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 5,000.

Corrective Action:

The contact owns a 2017 Chevrolet Bolt EV. The contact stated after an unknown software update was completed on the vehicle, the vehicle would overcharge and no longer shut down while fully charged. The contact also stated that the vehicle would send an incorrect battery level to the charger, causing the charger to continue to charge the battery though already fully charged. The contact stated that the battery icon would show that the battery was fully charged however, the battery light would flash four times indicating a significantly low battery. The dealer and the manufacturer were notified of the failure but did not provide any assistance. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 5,000.

Additional Notes:

The contact owns a 2017 Chevrolet Bolt EV. The contact stated after an unknown software update was completed on the vehicle, the vehicle would overcharge and no longer shut down while fully charged. The contact also stated that the vehicle would send an incorrect battery level to the charger, causing the charger to continue to charge the battery though already fully charged. The contact stated that the battery icon would show that the battery was fully charged however, the battery light would flash four times indicating a significantly low battery. The dealer and the manufacturer were notified of the failure but did not provide any assistance. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 5,000.

Manufacturer: CHEVROLET
Mfg Campaign: 11438575
Notice Date: Oct 28, 2021
Recall Date: Oct 28, 2021
General Motors, Llc
Campaign: 11433331 Other
Sep 17, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and limited the charge level of the battery, but informed the contact that parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Corrective Action:

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and limited the charge level of the battery, but informed the contact that parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Additional Notes:

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and limited the charge level of the battery, but informed the contact that parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Manufacturer: CHEVROLET
Mfg Campaign: 11433331
Notice Date: Sep 17, 2021
Recall Date: Sep 17, 2021
General Motors, Llc
Campaign: 11433263 Other
Sep 16, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact that the parts for the recall repair were not yet available. The contact had not experienced a failure. VIN tool confirms parts are not available.

Corrective Action:

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact that the parts for the recall repair were not yet available. The contact had not experienced a failure. VIN tool confirms parts are not available.

Additional Notes:

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact that the parts for the recall repair were not yet available. The contact had not experienced a failure. VIN tool confirms parts are not available.

Manufacturer: CHEVROLET
Mfg Campaign: 11433263
Notice Date: Sep 16, 2021
Recall Date: Sep 16, 2021
General Motors, Llc
Campaign: 11433153 Other
Sep 15, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The vehicle is under recall for main traction battery defects. There is no planned or expectable date for correction of the defect; parts are not available and cannot be made available in a reasonable amount of time. A GM spokesperson on 9/15/2021 stated to Bloomberg (afterward picked up by most news organizations) that Bolts should be parked at least 50' from other vehicles, and only on the top deck of parking structures, apparently to minimize collateral damage when the Bolt burns. This statement will lead to Bolt drivers being banned from parking facilities, and subjecting the owners to abuse by people who don't want them parked anywhere nearby. GM must expand the recall to simply buy back all Bolts immediately, paying approximately the original amount paid by owners with perhaps some allowance for miles actually driven, and and recover vehicles from all lessees. Based on the spokesperson's statement, the vehicles are too unsafe to be allowed to remain on the road. They must ALL be recovered by GM as quickly as possible, with adequate compensation, and crushed to prevent further sale or use.

Corrective Action:

The vehicle is under recall for main traction battery defects. There is no planned or expectable date for correction of the defect; parts are not available and cannot be made available in a reasonable amount of time. A GM spokesperson on 9/15/2021 stated to Bloomberg (afterward picked up by most news organizations) that Bolts should be parked at least 50' from other vehicles, and only on the top deck of parking structures, apparently to minimize collateral damage when the Bolt burns. This statement will lead to Bolt drivers being banned from parking facilities, and subjecting the owners to abuse by people who don't want them parked anywhere nearby. GM must expand the recall to simply buy back all Bolts immediately, paying approximately the original amount paid by owners with perhaps some allowance for miles actually driven, and and recover vehicles from all lessees. Based on the spokesperson's statement, the vehicles are too unsafe to be allowed to remain on the road. They must ALL be recovered by GM as quickly as possible, with adequate compensation, and crushed to prevent further sale or use.

Additional Notes:

The vehicle is under recall for main traction battery defects. There is no planned or expectable date for correction of the defect; parts are not available and cannot be made available in a reasonable amount of time. A GM spokesperson on 9/15/2021 stated to Bloomberg (afterward picked up by most news organizations) that Bolts should be parked at least 50' from other vehicles, and only on the top deck of parking structures, apparently to minimize collateral damage when the Bolt burns. This statement will lead to Bolt drivers being banned from parking facilities, and subjecting the owners to abuse by people who don't want them parked anywhere nearby. GM must expand the recall to simply buy back all Bolts immediately, paying approximately the original amount paid by owners with perhaps some allowance for miles actually driven, and and recover vehicles from all lessees. Based on the spokesperson's statement, the vehicles are too unsafe to be allowed to remain on the road. They must ALL be recovered by GM as quickly as possible, with adequate compensation, and crushed to prevent further sale or use.

Manufacturer: CHEVROLET
Mfg Campaign: 11433153
Notice Date: Sep 15, 2021
Recall Date: Sep 15, 2021
General Motors, Llc
Campaign: 11433153 Other
Sep 15, 2021
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

The vehicle is under recall for main traction battery defects. There is no planned or expectable date for correction of the defect; parts are not available and cannot be made available in a reasonable amount of time. A GM spokesperson on 9/15/2021 stated to Bloomberg (afterward picked up by most news organizations) that Bolts should be parked at least 50' from other vehicles, and only on the top deck of parking structures, apparently to minimize collateral damage when the Bolt burns. This statement will lead to Bolt drivers being banned from parking facilities, and subjecting the owners to abuse by people who don't want them parked anywhere nearby. GM must expand the recall to simply buy back all Bolts immediately, paying approximately the original amount paid by owners with perhaps some allowance for miles actually driven, and and recover vehicles from all lessees. Based on the spokesperson's statement, the vehicles are too unsafe to be allowed to remain on the road. They must ALL be recovered by GM as quickly as possible, with adequate compensation, and crushed to prevent further sale or use.

Corrective Action:

The vehicle is under recall for main traction battery defects. There is no planned or expectable date for correction of the defect; parts are not available and cannot be made available in a reasonable amount of time. A GM spokesperson on 9/15/2021 stated to Bloomberg (afterward picked up by most news organizations) that Bolts should be parked at least 50' from other vehicles, and only on the top deck of parking structures, apparently to minimize collateral damage when the Bolt burns. This statement will lead to Bolt drivers being banned from parking facilities, and subjecting the owners to abuse by people who don't want them parked anywhere nearby. GM must expand the recall to simply buy back all Bolts immediately, paying approximately the original amount paid by owners with perhaps some allowance for miles actually driven, and and recover vehicles from all lessees. Based on the spokesperson's statement, the vehicles are too unsafe to be allowed to remain on the road. They must ALL be recovered by GM as quickly as possible, with adequate compensation, and crushed to prevent further sale or use.

Additional Notes:

The vehicle is under recall for main traction battery defects. There is no planned or expectable date for correction of the defect; parts are not available and cannot be made available in a reasonable amount of time. A GM spokesperson on 9/15/2021 stated to Bloomberg (afterward picked up by most news organizations) that Bolts should be parked at least 50' from other vehicles, and only on the top deck of parking structures, apparently to minimize collateral damage when the Bolt burns. This statement will lead to Bolt drivers being banned from parking facilities, and subjecting the owners to abuse by people who don't want them parked anywhere nearby. GM must expand the recall to simply buy back all Bolts immediately, paying approximately the original amount paid by owners with perhaps some allowance for miles actually driven, and and recover vehicles from all lessees. Based on the spokesperson's statement, the vehicles are too unsafe to be allowed to remain on the road. They must ALL be recovered by GM as quickly as possible, with adequate compensation, and crushed to prevent further sale or use.

Manufacturer: CHEVROLET
Mfg Campaign: 11433153
Notice Date: Sep 15, 2021
Recall Date: Sep 15, 2021
General Motors, Llc
Campaign: 11433153 Other
Sep 15, 2021
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

The vehicle is under recall for main traction battery defects. There is no planned or expectable date for correction of the defect; parts are not available and cannot be made available in a reasonable amount of time. A GM spokesperson on 9/15/2021 stated to Bloomberg (afterward picked up by most news organizations) that Bolts should be parked at least 50' from other vehicles, and only on the top deck of parking structures, apparently to minimize collateral damage when the Bolt burns. This statement will lead to Bolt drivers being banned from parking facilities, and subjecting the owners to abuse by people who don't want them parked anywhere nearby. GM must expand the recall to simply buy back all Bolts immediately, paying approximately the original amount paid by owners with perhaps some allowance for miles actually driven, and and recover vehicles from all lessees. Based on the spokesperson's statement, the vehicles are too unsafe to be allowed to remain on the road. They must ALL be recovered by GM as quickly as possible, with adequate compensation, and crushed to prevent further sale or use.

Corrective Action:

The vehicle is under recall for main traction battery defects. There is no planned or expectable date for correction of the defect; parts are not available and cannot be made available in a reasonable amount of time. A GM spokesperson on 9/15/2021 stated to Bloomberg (afterward picked up by most news organizations) that Bolts should be parked at least 50' from other vehicles, and only on the top deck of parking structures, apparently to minimize collateral damage when the Bolt burns. This statement will lead to Bolt drivers being banned from parking facilities, and subjecting the owners to abuse by people who don't want them parked anywhere nearby. GM must expand the recall to simply buy back all Bolts immediately, paying approximately the original amount paid by owners with perhaps some allowance for miles actually driven, and and recover vehicles from all lessees. Based on the spokesperson's statement, the vehicles are too unsafe to be allowed to remain on the road. They must ALL be recovered by GM as quickly as possible, with adequate compensation, and crushed to prevent further sale or use.

Additional Notes:

The vehicle is under recall for main traction battery defects. There is no planned or expectable date for correction of the defect; parts are not available and cannot be made available in a reasonable amount of time. A GM spokesperson on 9/15/2021 stated to Bloomberg (afterward picked up by most news organizations) that Bolts should be parked at least 50' from other vehicles, and only on the top deck of parking structures, apparently to minimize collateral damage when the Bolt burns. This statement will lead to Bolt drivers being banned from parking facilities, and subjecting the owners to abuse by people who don't want them parked anywhere nearby. GM must expand the recall to simply buy back all Bolts immediately, paying approximately the original amount paid by owners with perhaps some allowance for miles actually driven, and and recover vehicles from all lessees. Based on the spokesperson's statement, the vehicles are too unsafe to be allowed to remain on the road. They must ALL be recovered by GM as quickly as possible, with adequate compensation, and crushed to prevent further sale or use.

Manufacturer: CHEVROLET
Mfg Campaign: 11433153
Notice Date: Sep 15, 2021
Recall Date: Sep 15, 2021
General Motors, Llc
Campaign: 11432563 Other
Sep 11, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

GM has been jerking myself, and all Bolt owners all of this year and For myself and other owners of 2017-early 2019 models. They have overlaid Recalls on the 2017-2019 to reset apparent recall start dates. We have been dealing with being under the umbrella of a one battery fire recall or another since November of 2020, ENOUGH IS ENOUGH. My Bolt was in a chevy shop for TWO MONTHS June/July 2021 time frame for the first recall because it took them that long to get a single battery module. Now they have issued yet another recall. I am one of over 100,000 owners that are tired of being told, "baby your batteries to 'reduce' the risk of fire". Being told to limit the effective battery range to over 60% of what it is supposed to are capable of is not acceptable. GM is playing 'lawyer' and making it nearly impossible to get a real solution. Do your job, kick GM in the rear. At this point GM just needs to pony up and buyback the whole model run. I'm tired of parking my car in the back 40.

Corrective Action:

GM has been jerking myself, and all Bolt owners all of this year and For myself and other owners of 2017-early 2019 models. They have overlaid Recalls on the 2017-2019 to reset apparent recall start dates. We have been dealing with being under the umbrella of a one battery fire recall or another since November of 2020, ENOUGH IS ENOUGH. My Bolt was in a chevy shop for TWO MONTHS June/July 2021 time frame for the first recall because it took them that long to get a single battery module. Now they have issued yet another recall. I am one of over 100,000 owners that are tired of being told, "baby your batteries to 'reduce' the risk of fire". Being told to limit the effective battery range to over 60% of what it is supposed to are capable of is not acceptable. GM is playing 'lawyer' and making it nearly impossible to get a real solution. Do your job, kick GM in the rear. At this point GM just needs to pony up and buyback the whole model run. I'm tired of parking my car in the back 40.

Additional Notes:

GM has been jerking myself, and all Bolt owners all of this year and For myself and other owners of 2017-early 2019 models. They have overlaid Recalls on the 2017-2019 to reset apparent recall start dates. We have been dealing with being under the umbrella of a one battery fire recall or another since November of 2020, ENOUGH IS ENOUGH. My Bolt was in a chevy shop for TWO MONTHS June/July 2021 time frame for the first recall because it took them that long to get a single battery module. Now they have issued yet another recall. I am one of over 100,000 owners that are tired of being told, "baby your batteries to 'reduce' the risk of fire". Being told to limit the effective battery range to over 60% of what it is supposed to are capable of is not acceptable. GM is playing 'lawyer' and making it nearly impossible to get a real solution. Do your job, kick GM in the rear. At this point GM just needs to pony up and buyback the whole model run. I'm tired of parking my car in the back 40.

Manufacturer: CHEVROLET
Mfg Campaign: 11432563
Notice Date: Sep 11, 2021
Recall Date: Sep 11, 2021
General Motors, Llc
Campaign: 11432563 Other
Sep 11, 2021
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

GM has been jerking myself, and all Bolt owners all of this year and For myself and other owners of 2017-early 2019 models. They have overlaid Recalls on the 2017-2019 to reset apparent recall start dates. We have been dealing with being under the umbrella of a one battery fire recall or another since November of 2020, ENOUGH IS ENOUGH. My Bolt was in a chevy shop for TWO MONTHS June/July 2021 time frame for the first recall because it took them that long to get a single battery module. Now they have issued yet another recall. I am one of over 100,000 owners that are tired of being told, "baby your batteries to 'reduce' the risk of fire". Being told to limit the effective battery range to over 60% of what it is supposed to are capable of is not acceptable. GM is playing 'lawyer' and making it nearly impossible to get a real solution. Do your job, kick GM in the rear. At this point GM just needs to pony up and buyback the whole model run. I'm tired of parking my car in the back 40.

Corrective Action:

GM has been jerking myself, and all Bolt owners all of this year and For myself and other owners of 2017-early 2019 models. They have overlaid Recalls on the 2017-2019 to reset apparent recall start dates. We have been dealing with being under the umbrella of a one battery fire recall or another since November of 2020, ENOUGH IS ENOUGH. My Bolt was in a chevy shop for TWO MONTHS June/July 2021 time frame for the first recall because it took them that long to get a single battery module. Now they have issued yet another recall. I am one of over 100,000 owners that are tired of being told, "baby your batteries to 'reduce' the risk of fire". Being told to limit the effective battery range to over 60% of what it is supposed to are capable of is not acceptable. GM is playing 'lawyer' and making it nearly impossible to get a real solution. Do your job, kick GM in the rear. At this point GM just needs to pony up and buyback the whole model run. I'm tired of parking my car in the back 40.

Additional Notes:

GM has been jerking myself, and all Bolt owners all of this year and For myself and other owners of 2017-early 2019 models. They have overlaid Recalls on the 2017-2019 to reset apparent recall start dates. We have been dealing with being under the umbrella of a one battery fire recall or another since November of 2020, ENOUGH IS ENOUGH. My Bolt was in a chevy shop for TWO MONTHS June/July 2021 time frame for the first recall because it took them that long to get a single battery module. Now they have issued yet another recall. I am one of over 100,000 owners that are tired of being told, "baby your batteries to 'reduce' the risk of fire". Being told to limit the effective battery range to over 60% of what it is supposed to are capable of is not acceptable. GM is playing 'lawyer' and making it nearly impossible to get a real solution. Do your job, kick GM in the rear. At this point GM just needs to pony up and buyback the whole model run. I'm tired of parking my car in the back 40.

Manufacturer: CHEVROLET
Mfg Campaign: 11432563
Notice Date: Sep 11, 2021
Recall Date: Sep 11, 2021
General Motors, Llc
Campaign: 11432525 Other
Sep 10, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

With the existing manufacture recall, I have filed a case with Chevolet regarding the Bolt EV's battery. however, nothing has been done; And as a medical professional with children in the home, it is extremely worrisome to actively monitor the charging phase. I now charge the Bolt during the day time and have to remind myself to move the Bolt out when the charge is complete. And I am incurring a higher electricity rate during this charge cycles. Does your agency have the facility to tell the manufacturer to speed up their repair resolution.

Corrective Action:

With the existing manufacture recall, I have filed a case with Chevolet regarding the Bolt EV's battery. however, nothing has been done; And as a medical professional with children in the home, it is extremely worrisome to actively monitor the charging phase. I now charge the Bolt during the day time and have to remind myself to move the Bolt out when the charge is complete. And I am incurring a higher electricity rate during this charge cycles. Does your agency have the facility to tell the manufacturer to speed up their repair resolution.

Additional Notes:

With the existing manufacture recall, I have filed a case with Chevolet regarding the Bolt EV's battery. however, nothing has been done; And as a medical professional with children in the home, it is extremely worrisome to actively monitor the charging phase. I now charge the Bolt during the day time and have to remind myself to move the Bolt out when the charge is complete. And I am incurring a higher electricity rate during this charge cycles. Does your agency have the facility to tell the manufacturer to speed up their repair resolution.

Manufacturer: CHEVROLET
Mfg Campaign: 11432525
Notice Date: Sep 10, 2021
Recall Date: Sep 10, 2021
General Motors, Llc
Campaign: 11432291 Other
Sep 9, 2021
Defect Description:

ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ACCESSORY

Potential Consequences:

2017 CHEVROLET BOLT EV. CONSUMER WRITES WITH CONCERNS OF VEHICLE POSSIBLY CATCHING FIRE AS A RESULT OF CHARGING VEHICLE. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME DETERMINING A PERMANENT FIX AND REPAIRING THE VEHICLE. THE CONSUMER REQUESTED THAT THE MANUFACTURER'S FULL MSRP BUYBACK SHOULD BE EXTENDED TO ALL CHEVROLET BOLT OWNER'S THE MANUFACTURER WAS NOTIFIED AND OFFERED A CERTIFICATE TOWARDS THE PURCHASE OF A NEW VEHICLE.

Corrective Action:

2017 CHEVROLET BOLT EV. CONSUMER WRITES WITH CONCERNS OF VEHICLE POSSIBLY CATCHING FIRE AS A RESULT OF CHARGING VEHICLE. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME DETERMINING A PERMANENT FIX AND REPAIRING THE VEHICLE. THE CONSUMER REQUESTED THAT THE MANUFACTURER'S FULL MSRP BUYBACK SHOULD BE EXTENDED TO ALL CHEVROLET BOLT OWNER'S THE MANUFACTURER WAS NOTIFIED AND OFFERED A CERTIFICATE TOWARDS THE PURCHASE OF A NEW VEHICLE.

Additional Notes:

2017 CHEVROLET BOLT EV. CONSUMER WRITES WITH CONCERNS OF VEHICLE POSSIBLY CATCHING FIRE AS A RESULT OF CHARGING VEHICLE. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME DETERMINING A PERMANENT FIX AND REPAIRING THE VEHICLE. THE CONSUMER REQUESTED THAT THE MANUFACTURER'S FULL MSRP BUYBACK SHOULD BE EXTENDED TO ALL CHEVROLET BOLT OWNER'S THE MANUFACTURER WAS NOTIFIED AND OFFERED A CERTIFICATE TOWARDS THE PURCHASE OF A NEW VEHICLE.

Manufacturer: CHEVROLET
Mfg Campaign: 11432291
Notice Date: Sep 9, 2021
Recall Date: Sep 9, 2021
General Motors, Llc
Campaign: 11432086 Other
Sep 8, 2021
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

I stopped for a DC fast charge at an Electrify America station to ensure that my vehicle's battery level would stay over "70 miles of charge" to reduce fire risk (per GM recommendation). The vehicle has been programmed to remain at or below a 90% charge limit. After charging for 25 minutes, I unplugged the CCS1 connector from the Bolt by pressing the connector release button and pulling gently. To my surprise, the connector unlatched and disconnected immediately while charging at roughly 35,000 watts (>80 amps, 400 volts) and both the connector and my car's charging port began emitting a strong sulfur odor. The connector is supposed to have a high-voltage safety interlock that prevents either side from being moved while current is flowing. I have seen this interlock technology on many different chargers (CCS, CHAdeMO, Tesla) and have never seen it fail. After the incident, I inspected and photographed the charging port and charging station connector and found both sides seriously burned, melted and damaged. The connectors suffered oxidation, discoloration, and other metallic contamination/damage. The vehicle's inlet port contacts are blue/orange/black, not silver, and sections of metal appear to be melted away. The charger side connector contacts are discolored and have similar erosive/melting damage. The damage appears to be identical to arc flash plasma erosion. Prior to this incident, I regularly inspected the DC fast charge port and found it to be in good condition with a functioning seal, orange cover flap, clean silver pins and no damage. Before plugging in, I had inspected the charge station connector and could not see anything wrong with it. The charge connector serial number was entirely worn off. At this point, I do not feel comfortable fast charging my Bolt EV out of concern that the inlet port may overheat and catch fire. The inlet port needs to be replaced and the charging station connector needs to be replaced (and the interlock issue resolved).

Corrective Action:

I stopped for a DC fast charge at an Electrify America station to ensure that my vehicle's battery level would stay over "70 miles of charge" to reduce fire risk (per GM recommendation). The vehicle has been programmed to remain at or below a 90% charge limit. After charging for 25 minutes, I unplugged the CCS1 connector from the Bolt by pressing the connector release button and pulling gently. To my surprise, the connector unlatched and disconnected immediately while charging at roughly 35,000 watts (>80 amps, 400 volts) and both the connector and my car's charging port began emitting a strong sulfur odor. The connector is supposed to have a high-voltage safety interlock that prevents either side from being moved while current is flowing. I have seen this interlock technology on many different chargers (CCS, CHAdeMO, Tesla) and have never seen it fail. After the incident, I inspected and photographed the charging port and charging station connector and found both sides seriously burned, melted and damaged. The connectors suffered oxidation, discoloration, and other metallic contamination/damage. The vehicle's inlet port contacts are blue/orange/black, not silver, and sections of metal appear to be melted away. The charger side connector contacts are discolored and have similar erosive/melting damage. The damage appears to be identical to arc flash plasma erosion. Prior to this incident, I regularly inspected the DC fast charge port and found it to be in good condition with a functioning seal, orange cover flap, clean silver pins and no damage. Before plugging in, I had inspected the charge station connector and could not see anything wrong with it. The charge connector serial number was entirely worn off. At this point, I do not feel comfortable fast charging my Bolt EV out of concern that the inlet port may overheat and catch fire. The inlet port needs to be replaced and the charging station connector needs to be replaced (and the interlock issue resolved).

Additional Notes:

I stopped for a DC fast charge at an Electrify America station to ensure that my vehicle's battery level would stay over "70 miles of charge" to reduce fire risk (per GM recommendation). The vehicle has been programmed to remain at or below a 90% charge limit. After charging for 25 minutes, I unplugged the CCS1 connector from the Bolt by pressing the connector release button and pulling gently. To my surprise, the connector unlatched and disconnected immediately while charging at roughly 35,000 watts (>80 amps, 400 volts) and both the connector and my car's charging port began emitting a strong sulfur odor. The connector is supposed to have a high-voltage safety interlock that prevents either side from being moved while current is flowing. I have seen this interlock technology on many different chargers (CCS, CHAdeMO, Tesla) and have never seen it fail. After the incident, I inspected and photographed the charging port and charging station connector and found both sides seriously burned, melted and damaged. The connectors suffered oxidation, discoloration, and other metallic contamination/damage. The vehicle's inlet port contacts are blue/orange/black, not silver, and sections of metal appear to be melted away. The charger side connector contacts are discolored and have similar erosive/melting damage. The damage appears to be identical to arc flash plasma erosion. Prior to this incident, I regularly inspected the DC fast charge port and found it to be in good condition with a functioning seal, orange cover flap, clean silver pins and no damage. Before plugging in, I had inspected the charge station connector and could not see anything wrong with it. The charge connector serial number was entirely worn off. At this point, I do not feel comfortable fast charging my Bolt EV out of concern that the inlet port may overheat and catch fire. The inlet port needs to be replaced and the charging station connector needs to be replaced (and the interlock issue resolved).

Manufacturer: CHEVROLET
Mfg Campaign: 11432086
Notice Date: Sep 8, 2021
Recall Date: Sep 8, 2021
General Motors, Llc
Campaign: 11432086 Other
Sep 8, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

I stopped for a DC fast charge at an Electrify America station to ensure that my vehicle's battery level would stay over "70 miles of charge" to reduce fire risk (per GM recommendation). The vehicle has been programmed to remain at or below a 90% charge limit. After charging for 25 minutes, I unplugged the CCS1 connector from the Bolt by pressing the connector release button and pulling gently. To my surprise, the connector unlatched and disconnected immediately while charging at roughly 35,000 watts (>80 amps, 400 volts) and both the connector and my car's charging port began emitting a strong sulfur odor. The connector is supposed to have a high-voltage safety interlock that prevents either side from being moved while current is flowing. I have seen this interlock technology on many different chargers (CCS, CHAdeMO, Tesla) and have never seen it fail. After the incident, I inspected and photographed the charging port and charging station connector and found both sides seriously burned, melted and damaged. The connectors suffered oxidation, discoloration, and other metallic contamination/damage. The vehicle's inlet port contacts are blue/orange/black, not silver, and sections of metal appear to be melted away. The charger side connector contacts are discolored and have similar erosive/melting damage. The damage appears to be identical to arc flash plasma erosion. Prior to this incident, I regularly inspected the DC fast charge port and found it to be in good condition with a functioning seal, orange cover flap, clean silver pins and no damage. Before plugging in, I had inspected the charge station connector and could not see anything wrong with it. The charge connector serial number was entirely worn off. At this point, I do not feel comfortable fast charging my Bolt EV out of concern that the inlet port may overheat and catch fire. The inlet port needs to be replaced and the charging station connector needs to be replaced (and the interlock issue resolved).

Corrective Action:

I stopped for a DC fast charge at an Electrify America station to ensure that my vehicle's battery level would stay over "70 miles of charge" to reduce fire risk (per GM recommendation). The vehicle has been programmed to remain at or below a 90% charge limit. After charging for 25 minutes, I unplugged the CCS1 connector from the Bolt by pressing the connector release button and pulling gently. To my surprise, the connector unlatched and disconnected immediately while charging at roughly 35,000 watts (>80 amps, 400 volts) and both the connector and my car's charging port began emitting a strong sulfur odor. The connector is supposed to have a high-voltage safety interlock that prevents either side from being moved while current is flowing. I have seen this interlock technology on many different chargers (CCS, CHAdeMO, Tesla) and have never seen it fail. After the incident, I inspected and photographed the charging port and charging station connector and found both sides seriously burned, melted and damaged. The connectors suffered oxidation, discoloration, and other metallic contamination/damage. The vehicle's inlet port contacts are blue/orange/black, not silver, and sections of metal appear to be melted away. The charger side connector contacts are discolored and have similar erosive/melting damage. The damage appears to be identical to arc flash plasma erosion. Prior to this incident, I regularly inspected the DC fast charge port and found it to be in good condition with a functioning seal, orange cover flap, clean silver pins and no damage. Before plugging in, I had inspected the charge station connector and could not see anything wrong with it. The charge connector serial number was entirely worn off. At this point, I do not feel comfortable fast charging my Bolt EV out of concern that the inlet port may overheat and catch fire. The inlet port needs to be replaced and the charging station connector needs to be replaced (and the interlock issue resolved).

Additional Notes:

I stopped for a DC fast charge at an Electrify America station to ensure that my vehicle's battery level would stay over "70 miles of charge" to reduce fire risk (per GM recommendation). The vehicle has been programmed to remain at or below a 90% charge limit. After charging for 25 minutes, I unplugged the CCS1 connector from the Bolt by pressing the connector release button and pulling gently. To my surprise, the connector unlatched and disconnected immediately while charging at roughly 35,000 watts (>80 amps, 400 volts) and both the connector and my car's charging port began emitting a strong sulfur odor. The connector is supposed to have a high-voltage safety interlock that prevents either side from being moved while current is flowing. I have seen this interlock technology on many different chargers (CCS, CHAdeMO, Tesla) and have never seen it fail. After the incident, I inspected and photographed the charging port and charging station connector and found both sides seriously burned, melted and damaged. The connectors suffered oxidation, discoloration, and other metallic contamination/damage. The vehicle's inlet port contacts are blue/orange/black, not silver, and sections of metal appear to be melted away. The charger side connector contacts are discolored and have similar erosive/melting damage. The damage appears to be identical to arc flash plasma erosion. Prior to this incident, I regularly inspected the DC fast charge port and found it to be in good condition with a functioning seal, orange cover flap, clean silver pins and no damage. Before plugging in, I had inspected the charge station connector and could not see anything wrong with it. The charge connector serial number was entirely worn off. At this point, I do not feel comfortable fast charging my Bolt EV out of concern that the inlet port may overheat and catch fire. The inlet port needs to be replaced and the charging station connector needs to be replaced (and the interlock issue resolved).

Manufacturer: CHEVROLET
Mfg Campaign: 11432086
Notice Date: Sep 8, 2021
Recall Date: Sep 8, 2021
General Motors, Llc
Campaign: 11432086 Other
Sep 8, 2021
Defect Description:

POWER TRAIN

Potential Consequences:

I stopped for a DC fast charge at an Electrify America station to ensure that my vehicle's battery level would stay over "70 miles of charge" to reduce fire risk (per GM recommendation). The vehicle has been programmed to remain at or below a 90% charge limit. After charging for 25 minutes, I unplugged the CCS1 connector from the Bolt by pressing the connector release button and pulling gently. To my surprise, the connector unlatched and disconnected immediately while charging at roughly 35,000 watts (>80 amps, 400 volts) and both the connector and my car's charging port began emitting a strong sulfur odor. The connector is supposed to have a high-voltage safety interlock that prevents either side from being moved while current is flowing. I have seen this interlock technology on many different chargers (CCS, CHAdeMO, Tesla) and have never seen it fail. After the incident, I inspected and photographed the charging port and charging station connector and found both sides seriously burned, melted and damaged. The connectors suffered oxidation, discoloration, and other metallic contamination/damage. The vehicle's inlet port contacts are blue/orange/black, not silver, and sections of metal appear to be melted away. The charger side connector contacts are discolored and have similar erosive/melting damage. The damage appears to be identical to arc flash plasma erosion. Prior to this incident, I regularly inspected the DC fast charge port and found it to be in good condition with a functioning seal, orange cover flap, clean silver pins and no damage. Before plugging in, I had inspected the charge station connector and could not see anything wrong with it. The charge connector serial number was entirely worn off. At this point, I do not feel comfortable fast charging my Bolt EV out of concern that the inlet port may overheat and catch fire. The inlet port needs to be replaced and the charging station connector needs to be replaced (and the interlock issue resolved).

Corrective Action:

I stopped for a DC fast charge at an Electrify America station to ensure that my vehicle's battery level would stay over "70 miles of charge" to reduce fire risk (per GM recommendation). The vehicle has been programmed to remain at or below a 90% charge limit. After charging for 25 minutes, I unplugged the CCS1 connector from the Bolt by pressing the connector release button and pulling gently. To my surprise, the connector unlatched and disconnected immediately while charging at roughly 35,000 watts (>80 amps, 400 volts) and both the connector and my car's charging port began emitting a strong sulfur odor. The connector is supposed to have a high-voltage safety interlock that prevents either side from being moved while current is flowing. I have seen this interlock technology on many different chargers (CCS, CHAdeMO, Tesla) and have never seen it fail. After the incident, I inspected and photographed the charging port and charging station connector and found both sides seriously burned, melted and damaged. The connectors suffered oxidation, discoloration, and other metallic contamination/damage. The vehicle's inlet port contacts are blue/orange/black, not silver, and sections of metal appear to be melted away. The charger side connector contacts are discolored and have similar erosive/melting damage. The damage appears to be identical to arc flash plasma erosion. Prior to this incident, I regularly inspected the DC fast charge port and found it to be in good condition with a functioning seal, orange cover flap, clean silver pins and no damage. Before plugging in, I had inspected the charge station connector and could not see anything wrong with it. The charge connector serial number was entirely worn off. At this point, I do not feel comfortable fast charging my Bolt EV out of concern that the inlet port may overheat and catch fire. The inlet port needs to be replaced and the charging station connector needs to be replaced (and the interlock issue resolved).

Additional Notes:

I stopped for a DC fast charge at an Electrify America station to ensure that my vehicle's battery level would stay over "70 miles of charge" to reduce fire risk (per GM recommendation). The vehicle has been programmed to remain at or below a 90% charge limit. After charging for 25 minutes, I unplugged the CCS1 connector from the Bolt by pressing the connector release button and pulling gently. To my surprise, the connector unlatched and disconnected immediately while charging at roughly 35,000 watts (>80 amps, 400 volts) and both the connector and my car's charging port began emitting a strong sulfur odor. The connector is supposed to have a high-voltage safety interlock that prevents either side from being moved while current is flowing. I have seen this interlock technology on many different chargers (CCS, CHAdeMO, Tesla) and have never seen it fail. After the incident, I inspected and photographed the charging port and charging station connector and found both sides seriously burned, melted and damaged. The connectors suffered oxidation, discoloration, and other metallic contamination/damage. The vehicle's inlet port contacts are blue/orange/black, not silver, and sections of metal appear to be melted away. The charger side connector contacts are discolored and have similar erosive/melting damage. The damage appears to be identical to arc flash plasma erosion. Prior to this incident, I regularly inspected the DC fast charge port and found it to be in good condition with a functioning seal, orange cover flap, clean silver pins and no damage. Before plugging in, I had inspected the charge station connector and could not see anything wrong with it. The charge connector serial number was entirely worn off. At this point, I do not feel comfortable fast charging my Bolt EV out of concern that the inlet port may overheat and catch fire. The inlet port needs to be replaced and the charging station connector needs to be replaced (and the interlock issue resolved).

Manufacturer: CHEVROLET
Mfg Campaign: 11432086
Notice Date: Sep 8, 2021
Recall Date: Sep 8, 2021

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