Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2022 GMC Canyon and Chevrolet Colorado vehicles equipped with a manual passenger seat. The front passenger seat may have a hook attachment that was not properly welded, allowing it to separate from the inboard track of the seat frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222368320
Recall Date: May 26, 2022
Consumer Complaints
36 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This is a driver distraction report about Apple CarPlay which likely occurs in the same way in every other vehicle with Apple CarPlay. (Since CarPlay and Android Auto become more and more common a special category should probably be created to enable customers to report safety critical topics) Since iOS14 Apple has switched off the simple map scrolling and zooming functions and made it a big effort to change anything on the map while driving. During the time to zoom and move the map I am constantly distracted from looking at the street which leads to dangerous situations in thousands of cars every day multiple times. Apple is not reachable for a topic like this Before iOS14 I could simply move the map and zoom in and out like I can on the phone itself: very intuitive and fast. Since iOS 14 this function has changed: now I am not able anymore to zoom and move the map easily. I have to touch the screen, wait about 750ms for new Plus and Minus Zoom buttons to appear: Only then can I zoom and and out of the map. The delay of these buttons to appear is dangerous and takes my attention away from looking at the street to then click again on plus or minus. But I can still not move the map easily! I have to again touch the screen, wait for about 750ms again for the buttons to appear which then show me also a "move" button to enable the move function. Once the move function is activated I get 4 more buttons on each side of the map (north, east, south, west) where I can touch on to move the map into the corresponding direction. It is not easy to move the map around as I constantly have to coordinate my eyes, fingers and mind to hit the right button and hit it multiple times to make the map move to where I want it to be - while driving this is not easy at all and takes again and again a lot of my attention away from looking at the street. I think it is dangerous and safety critical and needs to be addressed from NHTSA's side to Apple.
Corrective Action:
This is a driver distraction report about Apple CarPlay which likely occurs in the same way in every other vehicle with Apple CarPlay. (Since CarPlay and Android Auto become more and more common a special category should probably be created to enable customers to report safety critical topics) Since iOS14 Apple has switched off the simple map scrolling and zooming functions and made it a big effort to change anything on the map while driving. During the time to zoom and move the map I am constantly distracted from looking at the street which leads to dangerous situations in thousands of cars every day multiple times. Apple is not reachable for a topic like this Before iOS14 I could simply move the map and zoom in and out like I can on the phone itself: very intuitive and fast. Since iOS 14 this function has changed: now I am not able anymore to zoom and move the map easily. I have to touch the screen, wait about 750ms for new Plus and Minus Zoom buttons to appear: Only then can I zoom and and out of the map. The delay of these buttons to appear is dangerous and takes my attention away from looking at the street to then click again on plus or minus. But I can still not move the map easily! I have to again touch the screen, wait for about 750ms again for the buttons to appear which then show me also a "move" button to enable the move function. Once the move function is activated I get 4 more buttons on each side of the map (north, east, south, west) where I can touch on to move the map into the corresponding direction. It is not easy to move the map around as I constantly have to coordinate my eyes, fingers and mind to hit the right button and hit it multiple times to make the map move to where I want it to be - while driving this is not easy at all and takes again and again a lot of my attention away from looking at the street. I think it is dangerous and safety critical and needs to be addressed from NHTSA's side to Apple.
Additional Notes:
This is a driver distraction report about Apple CarPlay which likely occurs in the same way in every other vehicle with Apple CarPlay. (Since CarPlay and Android Auto become more and more common a special category should probably be created to enable customers to report safety critical topics) Since iOS14 Apple has switched off the simple map scrolling and zooming functions and made it a big effort to change anything on the map while driving. During the time to zoom and move the map I am constantly distracted from looking at the street which leads to dangerous situations in thousands of cars every day multiple times. Apple is not reachable for a topic like this Before iOS14 I could simply move the map and zoom in and out like I can on the phone itself: very intuitive and fast. Since iOS 14 this function has changed: now I am not able anymore to zoom and move the map easily. I have to touch the screen, wait about 750ms for new Plus and Minus Zoom buttons to appear: Only then can I zoom and and out of the map. The delay of these buttons to appear is dangerous and takes my attention away from looking at the street to then click again on plus or minus. But I can still not move the map easily! I have to again touch the screen, wait for about 750ms again for the buttons to appear which then show me also a "move" button to enable the move function. Once the move function is activated I get 4 more buttons on each side of the map (north, east, south, west) where I can touch on to move the map into the corresponding direction. It is not easy to move the map around as I constantly have to coordinate my eyes, fingers and mind to hit the right button and hit it multiple times to make the map move to where I want it to be - while driving this is not easy at all and takes again and again a lot of my attention away from looking at the street. I think it is dangerous and safety critical and needs to be addressed from NHTSA's side to Apple.
Mfg Campaign: 11518348
Recall Date: Apr 21, 2023
General Motors, Llc
Defect Description:
EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
Potential Consequences:
This is a driver distraction report about Apple CarPlay which likely occurs in the same way in every other vehicle with Apple CarPlay. (Since CarPlay and Android Auto become more and more common a special category should probably be created to enable customers to report safety critical topics) Since iOS14 Apple has switched off the simple map scrolling and zooming functions and made it a big effort to change anything on the map while driving. During the time to zoom and move the map I am constantly distracted from looking at the street which leads to dangerous situations in thousands of cars every day multiple times. Apple is not reachable for a topic like this Before iOS14 I could simply move the map and zoom in and out like I can on the phone itself: very intuitive and fast. Since iOS 14 this function has changed: now I am not able anymore to zoom and move the map easily. I have to touch the screen, wait about 750ms for new Plus and Minus Zoom buttons to appear: Only then can I zoom and and out of the map. The delay of these buttons to appear is dangerous and takes my attention away from looking at the street to then click again on plus or minus. But I can still not move the map easily! I have to again touch the screen, wait for about 750ms again for the buttons to appear which then show me also a "move" button to enable the move function. Once the move function is activated I get 4 more buttons on each side of the map (north, east, south, west) where I can touch on to move the map into the corresponding direction. It is not easy to move the map around as I constantly have to coordinate my eyes, fingers and mind to hit the right button and hit it multiple times to make the map move to where I want it to be - while driving this is not easy at all and takes again and again a lot of my attention away from looking at the street. I think it is dangerous and safety critical and needs to be addressed
Corrective Action:
This is a driver distraction report about Apple CarPlay which likely occurs in the same way in every other vehicle with Apple CarPlay. (Since CarPlay and Android Auto become more and more common a special category should probably be created to enable customers to report safety critical topics) Since iOS14 Apple has switched off the simple map scrolling and zooming functions and made it a big effort to change anything on the map while driving. During the time to zoom and move the map I am constantly distracted from looking at the street which leads to dangerous situations in thousands of cars every day multiple times. Apple is not reachable for a topic like this Before iOS14 I could simply move the map and zoom in and out like I can on the phone itself: very intuitive and fast. Since iOS 14 this function has changed: now I am not able anymore to zoom and move the map easily. I have to touch the screen, wait about 750ms for new Plus and Minus Zoom buttons to appear: Only then can I zoom and and out of the map. The delay of these buttons to appear is dangerous and takes my attention away from looking at the street to then click again on plus or minus. But I can still not move the map easily! I have to again touch the screen, wait for about 750ms again for the buttons to appear which then show me also a "move" button to enable the move function. Once the move function is activated I get 4 more buttons on each side of the map (north, east, south, west) where I can touch on to move the map into the corresponding direction. It is not easy to move the map around as I constantly have to coordinate my eyes, fingers and mind to hit the right button and hit it multiple times to make the map move to where I want it to be - while driving this is not easy at all and takes again and again a lot of my attention away from looking at the street. I think it is dangerous and safety critical and needs to be addressed
Additional Notes:
This is a driver distraction report about Apple CarPlay which likely occurs in the same way in every other vehicle with Apple CarPlay. (Since CarPlay and Android Auto become more and more common a special category should probably be created to enable customers to report safety critical topics) Since iOS14 Apple has switched off the simple map scrolling and zooming functions and made it a big effort to change anything on the map while driving. During the time to zoom and move the map I am constantly distracted from looking at the street which leads to dangerous situations in thousands of cars every day multiple times. Apple is not reachable for a topic like this Before iOS14 I could simply move the map and zoom in and out like I can on the phone itself: very intuitive and fast. Since iOS 14 this function has changed: now I am not able anymore to zoom and move the map easily. I have to touch the screen, wait about 750ms for new Plus and Minus Zoom buttons to appear: Only then can I zoom and and out of the map. The delay of these buttons to appear is dangerous and takes my attention away from looking at the street to then click again on plus or minus. But I can still not move the map easily! I have to again touch the screen, wait for about 750ms again for the buttons to appear which then show me also a "move" button to enable the move function. Once the move function is activated I get 4 more buttons on each side of the map (north, east, south, west) where I can touch on to move the map into the corresponding direction. It is not easy to move the map around as I constantly have to coordinate my eyes, fingers and mind to hit the right button and hit it multiple times to make the map move to where I want it to be - while driving this is not easy at all and takes again and again a lot of my attention away from looking at the street. I think it is dangerous and safety critical and needs to be addressed
Mfg Campaign: 11518349
Recall Date: Apr 21, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I like to have metric units active in my vehicle and this Colorado enables me to switch to metric (i.e. 24h clock, temperature in Celsius, mileage in km,...) It is my understanding that, in the US, this function is allowed but the current speed must also always be displayed somewhere. This is not the case. When switching to metric ALL units everywhere switch to metric, also the current speed is not shown anywhere in miles, so I can never make sure that I am not exceeding the speed limit. It also affects the cruise control function as, also there, I can not see the speed in miles per hour. I have brought up this topic to the manufacturer and was told "working as designed" I think this needs to be addressed with the manufacturer and a SW update needs to be released to keep at least one display always on miles when going to metric units.
Corrective Action:
I like to have metric units active in my vehicle and this Colorado enables me to switch to metric (i.e. 24h clock, temperature in Celsius, mileage in km,...) It is my understanding that, in the US, this function is allowed but the current speed must also always be displayed somewhere. This is not the case. When switching to metric ALL units everywhere switch to metric, also the current speed is not shown anywhere in miles, so I can never make sure that I am not exceeding the speed limit. It also affects the cruise control function as, also there, I can not see the speed in miles per hour. I have brought up this topic to the manufacturer and was told "working as designed" I think this needs to be addressed with the manufacturer and a SW update needs to be released to keep at least one display always on miles when going to metric units.
Additional Notes:
I like to have metric units active in my vehicle and this Colorado enables me to switch to metric (i.e. 24h clock, temperature in Celsius, mileage in km,...) It is my understanding that, in the US, this function is allowed but the current speed must also always be displayed somewhere. This is not the case. When switching to metric ALL units everywhere switch to metric, also the current speed is not shown anywhere in miles, so I can never make sure that I am not exceeding the speed limit. It also affects the cruise control function as, also there, I can not see the speed in miles per hour. I have brought up this topic to the manufacturer and was told "working as designed" I think this needs to be addressed with the manufacturer and a SW update needs to be released to keep at least one display always on miles when going to metric units.
Mfg Campaign: 11518351
Recall Date: Apr 21, 2023
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I like to have metric units active in my vehicle and this Colorado enables me to switch to metric (i.e. 24h clock, temperature in Celsius, mileage in km,...) It is my understanding that, in the US, this function is allowed but the current speed must also always be displayed somewhere. This is not the case. When switching to metric ALL units everywhere switch to metric, also the current speed is not shown anywhere in miles, so I can never make sure that I am not exceeding the speed limit. It also affects the cruise control function as, also there, I can not see the speed in miles per hour. I have brought up this topic to the manufacturer and was told "working as designed" I think this needs to be addressed with the manufacturer and a SW update needs to be released to keep at least one display always on miles when going to metric units.
Corrective Action:
I like to have metric units active in my vehicle and this Colorado enables me to switch to metric (i.e. 24h clock, temperature in Celsius, mileage in km,...) It is my understanding that, in the US, this function is allowed but the current speed must also always be displayed somewhere. This is not the case. When switching to metric ALL units everywhere switch to metric, also the current speed is not shown anywhere in miles, so I can never make sure that I am not exceeding the speed limit. It also affects the cruise control function as, also there, I can not see the speed in miles per hour. I have brought up this topic to the manufacturer and was told "working as designed" I think this needs to be addressed with the manufacturer and a SW update needs to be released to keep at least one display always on miles when going to metric units.
Additional Notes:
I like to have metric units active in my vehicle and this Colorado enables me to switch to metric (i.e. 24h clock, temperature in Celsius, mileage in km,...) It is my understanding that, in the US, this function is allowed but the current speed must also always be displayed somewhere. This is not the case. When switching to metric ALL units everywhere switch to metric, also the current speed is not shown anywhere in miles, so I can never make sure that I am not exceeding the speed limit. It also affects the cruise control function as, also there, I can not see the speed in miles per hour. I have brought up this topic to the manufacturer and was told "working as designed" I think this needs to be addressed with the manufacturer and a SW update needs to be released to keep at least one display always on miles when going to metric units.
Mfg Campaign: 11518351
Recall Date: Apr 21, 2023
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I like to have metric units active in my vehicle and this Colorado enables me to switch to metric (i.e. 24h clock, temperature in Celsius, mileage in km,...) It is my understanding that, in the US, this function is allowed but the current speed must also always be displayed somewhere. This is not the case. When switching to metric ALL units everywhere switch to metric, also the current speed is not shown anywhere in miles, so I can never make sure that I am not exceeding the speed limit. It also affects the cruise control function as, also there, I can not see the speed in miles per hour. I have brought up this topic to the manufacturer and was told "working as designed" I think this needs to be addressed with the manufacturer and a SW update needs to be released to keep at least one display always on miles when going to metric units.
Corrective Action:
I like to have metric units active in my vehicle and this Colorado enables me to switch to metric (i.e. 24h clock, temperature in Celsius, mileage in km,...) It is my understanding that, in the US, this function is allowed but the current speed must also always be displayed somewhere. This is not the case. When switching to metric ALL units everywhere switch to metric, also the current speed is not shown anywhere in miles, so I can never make sure that I am not exceeding the speed limit. It also affects the cruise control function as, also there, I can not see the speed in miles per hour. I have brought up this topic to the manufacturer and was told "working as designed" I think this needs to be addressed with the manufacturer and a SW update needs to be released to keep at least one display always on miles when going to metric units.
Additional Notes:
I like to have metric units active in my vehicle and this Colorado enables me to switch to metric (i.e. 24h clock, temperature in Celsius, mileage in km,...) It is my understanding that, in the US, this function is allowed but the current speed must also always be displayed somewhere. This is not the case. When switching to metric ALL units everywhere switch to metric, also the current speed is not shown anywhere in miles, so I can never make sure that I am not exceeding the speed limit. It also affects the cruise control function as, also there, I can not see the speed in miles per hour. I have brought up this topic to the manufacturer and was told "working as designed" I think this needs to be addressed with the manufacturer and a SW update needs to be released to keep at least one display always on miles when going to metric units.
Mfg Campaign: 11518351
Recall Date: Apr 21, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A very long menu with text is shown in the cluster instrument and is not limited to less text while driving. This menu is in the settings and about function and it lists 30-40 pages of legal and policy terms that can be read while driving and can distract the driver. This menu should show limited text while driving to avoid driver distraction. I brought this up with the manufacturer and got the feedback "working as designed" It appears this design needs to be changed to avoid driver distractions while driving.
Corrective Action:
A very long menu with text is shown in the cluster instrument and is not limited to less text while driving. This menu is in the settings and about function and it lists 30-40 pages of legal and policy terms that can be read while driving and can distract the driver. This menu should show limited text while driving to avoid driver distraction. I brought this up with the manufacturer and got the feedback "working as designed" It appears this design needs to be changed to avoid driver distractions while driving.
Additional Notes:
A very long menu with text is shown in the cluster instrument and is not limited to less text while driving. This menu is in the settings and about function and it lists 30-40 pages of legal and policy terms that can be read while driving and can distract the driver. This menu should show limited text while driving to avoid driver distraction. I brought this up with the manufacturer and got the feedback "working as designed" It appears this design needs to be changed to avoid driver distractions while driving.
Mfg Campaign: 11518352
Recall Date: Apr 21, 2023
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I purchased a new 2022 Chevy Colorado LT in January. When driving home and it got dark I used the dimmer to see better. When using the dimmer all of the radio dials turn completely off / dark (not illuminated at all). I drove off the road, looking down trying to find them. I notified the dealership the next day. They had the vehicle for about a week and told me it was fixed. I went to pick it up but it was not. They kept it, tried to fix it again then stated it is how it is supposed to be. I opened a case with GM. They assured me it would be fixed. I brought it to another dealership. They replaced the radio and told me it was fixed and it was not. They took the truck in again for a week. This is now 3 times the truck has been in. Everyone (dealership and GM) telling me it is not right and should be fixed. They are now telling me it is operating as designed. They are saying there is nothing else they can do under the warranty. It is absolutely ridiculous. The radio dials are not illuminated at night if you use the dimmer at all. This issue is specific to all LT Colorado models The Z71 Colorado General Motors Corporation 100 Renaissance Center, P.O. Box 431301 Detroit, MI 48265 (313) 556-5000 If you have any questions or concerns, please contact the BBB assigned to your complaint: BBB of Detroit & Eastern Michigan 20300 W. Twelve Mile Rd Suite 202 Southfield, MI 48076- 6409 1- 866-788- 5706 Better Business Bureau® 2/28/23, 1:37 PM File Complaint against General Motors Corporation | Better Business Bureau https://www.bbb.org/file-a-complaint/0332-4005/form 2/3 issue is specific to all LT Colorado models. The Z71 Colorado model radio (which is identical) does not do this. I requested they used this radio as it is the same (just a different part number). They are stating they need a GM Supervisor or Engineer approval. GM has tried to fix this issue 3-4 times and had my truck for almost 30 days and is now refusing to fix it.
Corrective Action:
I purchased a new 2022 Chevy Colorado LT in January. When driving home and it got dark I used the dimmer to see better. When using the dimmer all of the radio dials turn completely off / dark (not illuminated at all). I drove off the road, looking down trying to find them. I notified the dealership the next day. They had the vehicle for about a week and told me it was fixed. I went to pick it up but it was not. They kept it, tried to fix it again then stated it is how it is supposed to be. I opened a case with GM. They assured me it would be fixed. I brought it to another dealership. They replaced the radio and told me it was fixed and it was not. They took the truck in again for a week. This is now 3 times the truck has been in. Everyone (dealership and GM) telling me it is not right and should be fixed. They are now telling me it is operating as designed. They are saying there is nothing else they can do under the warranty. It is absolutely ridiculous. The radio dials are not illuminated at night if you use the dimmer at all. This issue is specific to all LT Colorado models The Z71 Colorado General Motors Corporation 100 Renaissance Center, P.O. Box 431301 Detroit, MI 48265 (313) 556-5000 If you have any questions or concerns, please contact the BBB assigned to your complaint: BBB of Detroit & Eastern Michigan 20300 W. Twelve Mile Rd Suite 202 Southfield, MI 48076- 6409 1- 866-788- 5706 Better Business Bureau® 2/28/23, 1:37 PM File Complaint against General Motors Corporation | Better Business Bureau https://www.bbb.org/file-a-complaint/0332-4005/form 2/3 issue is specific to all LT Colorado models. The Z71 Colorado model radio (which is identical) does not do this. I requested they used this radio as it is the same (just a different part number). They are stating they need a GM Supervisor or Engineer approval. GM has tried to fix this issue 3-4 times and had my truck for almost 30 days and is now refusing to fix it.
Additional Notes:
I purchased a new 2022 Chevy Colorado LT in January. When driving home and it got dark I used the dimmer to see better. When using the dimmer all of the radio dials turn completely off / dark (not illuminated at all). I drove off the road, looking down trying to find them. I notified the dealership the next day. They had the vehicle for about a week and told me it was fixed. I went to pick it up but it was not. They kept it, tried to fix it again then stated it is how it is supposed to be. I opened a case with GM. They assured me it would be fixed. I brought it to another dealership. They replaced the radio and told me it was fixed and it was not. They took the truck in again for a week. This is now 3 times the truck has been in. Everyone (dealership and GM) telling me it is not right and should be fixed. They are now telling me it is operating as designed. They are saying there is nothing else they can do under the warranty. It is absolutely ridiculous. The radio dials are not illuminated at night if you use the dimmer at all. This issue is specific to all LT Colorado models The Z71 Colorado General Motors Corporation 100 Renaissance Center, P.O. Box 431301 Detroit, MI 48265 (313) 556-5000 If you have any questions or concerns, please contact the BBB assigned to your complaint: BBB of Detroit & Eastern Michigan 20300 W. Twelve Mile Rd Suite 202 Southfield, MI 48076- 6409 1- 866-788- 5706 Better Business Bureau® 2/28/23, 1:37 PM File Complaint against General Motors Corporation | Better Business Bureau https://www.bbb.org/file-a-complaint/0332-4005/form 2/3 issue is specific to all LT Colorado models. The Z71 Colorado model radio (which is identical) does not do this. I requested they used this radio as it is the same (just a different part number). They are stating they need a GM Supervisor or Engineer approval. GM has tried to fix this issue 3-4 times and had my truck for almost 30 days and is now refusing to fix it.
Mfg Campaign: 11509523
Recall Date: Feb 28, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased a new 2022 Chevy Colorado LT in January. When driving home and it got dark I used the dimmer to see better. When using the dimmer all of the radio dials turn completely off / dark (not illuminated at all). I drove off the road, looking down trying to find them. I notified the dealership the next day. They had the vehicle for about a week and told me it was fixed. I went to pick it up but it was not. They kept it, tried to fix it again then stated it is how it is supposed to be. I opened a case with GM. They assured me it would be fixed. I brought it to another dealership. They replaced the radio and told me it was fixed and it was not. They took the truck in again for a week. This is now 3 times the truck has been in. Everyone (dealership and GM) telling me it is not right and should be fixed. They are now telling me it is operating as designed. They are saying there is nothing else they can do under the warranty. It is absolutely ridiculous. The radio dials are not illuminated at night if you use the dimmer at all. This issue is specific to all LT Colorado models The Z71 Colorado General Motors Corporation 100 Renaissance Center, P.O. Box 431301 Detroit, MI 48265 (313) 556-5000 If you have any questions or concerns, please contact the BBB assigned to your complaint: BBB of Detroit & Eastern Michigan 20300 W. Twelve Mile Rd Suite 202 Southfield, MI 48076- 6409 1- 866-788- 5706 Better Business Bureau® 2/28/23, 1:37 PM File Complaint against General Motors Corporation | Better Business Bureau https://www.bbb.org/file-a-complaint/0332-4005/form 2/3 issue is specific to all LT Colorado models. The Z71 Colorado model radio (which is identical) does not do this. I requested they used this radio as it is the same (just a different part number). They are stating they need a GM Supervisor or Engineer approval. GM has tried to fix this issue 3-4 times and had my truck for almost 30 days and is now refusing to fix it.
Corrective Action:
I purchased a new 2022 Chevy Colorado LT in January. When driving home and it got dark I used the dimmer to see better. When using the dimmer all of the radio dials turn completely off / dark (not illuminated at all). I drove off the road, looking down trying to find them. I notified the dealership the next day. They had the vehicle for about a week and told me it was fixed. I went to pick it up but it was not. They kept it, tried to fix it again then stated it is how it is supposed to be. I opened a case with GM. They assured me it would be fixed. I brought it to another dealership. They replaced the radio and told me it was fixed and it was not. They took the truck in again for a week. This is now 3 times the truck has been in. Everyone (dealership and GM) telling me it is not right and should be fixed. They are now telling me it is operating as designed. They are saying there is nothing else they can do under the warranty. It is absolutely ridiculous. The radio dials are not illuminated at night if you use the dimmer at all. This issue is specific to all LT Colorado models The Z71 Colorado General Motors Corporation 100 Renaissance Center, P.O. Box 431301 Detroit, MI 48265 (313) 556-5000 If you have any questions or concerns, please contact the BBB assigned to your complaint: BBB of Detroit & Eastern Michigan 20300 W. Twelve Mile Rd Suite 202 Southfield, MI 48076- 6409 1- 866-788- 5706 Better Business Bureau® 2/28/23, 1:37 PM File Complaint against General Motors Corporation | Better Business Bureau https://www.bbb.org/file-a-complaint/0332-4005/form 2/3 issue is specific to all LT Colorado models. The Z71 Colorado model radio (which is identical) does not do this. I requested they used this radio as it is the same (just a different part number). They are stating they need a GM Supervisor or Engineer approval. GM has tried to fix this issue 3-4 times and had my truck for almost 30 days and is now refusing to fix it.
Additional Notes:
I purchased a new 2022 Chevy Colorado LT in January. When driving home and it got dark I used the dimmer to see better. When using the dimmer all of the radio dials turn completely off / dark (not illuminated at all). I drove off the road, looking down trying to find them. I notified the dealership the next day. They had the vehicle for about a week and told me it was fixed. I went to pick it up but it was not. They kept it, tried to fix it again then stated it is how it is supposed to be. I opened a case with GM. They assured me it would be fixed. I brought it to another dealership. They replaced the radio and told me it was fixed and it was not. They took the truck in again for a week. This is now 3 times the truck has been in. Everyone (dealership and GM) telling me it is not right and should be fixed. They are now telling me it is operating as designed. They are saying there is nothing else they can do under the warranty. It is absolutely ridiculous. The radio dials are not illuminated at night if you use the dimmer at all. This issue is specific to all LT Colorado models The Z71 Colorado General Motors Corporation 100 Renaissance Center, P.O. Box 431301 Detroit, MI 48265 (313) 556-5000 If you have any questions or concerns, please contact the BBB assigned to your complaint: BBB of Detroit & Eastern Michigan 20300 W. Twelve Mile Rd Suite 202 Southfield, MI 48076- 6409 1- 866-788- 5706 Better Business Bureau® 2/28/23, 1:37 PM File Complaint against General Motors Corporation | Better Business Bureau https://www.bbb.org/file-a-complaint/0332-4005/form 2/3 issue is specific to all LT Colorado models. The Z71 Colorado model radio (which is identical) does not do this. I requested they used this radio as it is the same (just a different part number). They are stating they need a GM Supervisor or Engineer approval. GM has tried to fix this issue 3-4 times and had my truck for almost 30 days and is now refusing to fix it.
Mfg Campaign: 11509523
Recall Date: Feb 28, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased the vehicle in October 2021. Through the 2021/2022 Michigan winter - no issues. This 2022/2023 winter, an issue has occurred. When breaking, prior to coming to a complete stop, the vehicle shifts down hard with two clunks. On a slippery surface, it causes the truck to slide a bit - as though the wheels are close to locking-up. I took the truck to Art Moehn Chevrolet in Jackson, Michigan. They received a letter from GM stating this is normal. See attached. This problem only occurs in freezing temperatures and when first driving the vehicle. In warmer temperatures, or after the truck has warmed up in freezing temperatures, the problem lessens or goes away.
Corrective Action:
I purchased the vehicle in October 2021. Through the 2021/2022 Michigan winter - no issues. This 2022/2023 winter, an issue has occurred. When breaking, prior to coming to a complete stop, the vehicle shifts down hard with two clunks. On a slippery surface, it causes the truck to slide a bit - as though the wheels are close to locking-up. I took the truck to Art Moehn Chevrolet in Jackson, Michigan. They received a letter from GM stating this is normal. See attached. This problem only occurs in freezing temperatures and when first driving the vehicle. In warmer temperatures, or after the truck has warmed up in freezing temperatures, the problem lessens or goes away.
Additional Notes:
I purchased the vehicle in October 2021. Through the 2021/2022 Michigan winter - no issues. This 2022/2023 winter, an issue has occurred. When breaking, prior to coming to a complete stop, the vehicle shifts down hard with two clunks. On a slippery surface, it causes the truck to slide a bit - as though the wheels are close to locking-up. I took the truck to Art Moehn Chevrolet in Jackson, Michigan. They received a letter from GM stating this is normal. See attached. This problem only occurs in freezing temperatures and when first driving the vehicle. In warmer temperatures, or after the truck has warmed up in freezing temperatures, the problem lessens or goes away.
Mfg Campaign: 11507983
Recall Date: Feb 18, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The truck only has 12,009 miles on it we purchased it new in November 2021. Now the fuel gage only shows Full regardless of the amount of gas in the tank. Also when we try to fill the tank the gas pump keeps stopping as if the tank is full even when the tank is not. We are extremely uncomfortable to travel any distance. The dealership looked at the issue and said everything checked out ok. It is NOT ok.
Corrective Action:
The truck only has 12,009 miles on it we purchased it new in November 2021. Now the fuel gage only shows Full regardless of the amount of gas in the tank. Also when we try to fill the tank the gas pump keeps stopping as if the tank is full even when the tank is not. We are extremely uncomfortable to travel any distance. The dealership looked at the issue and said everything checked out ok. It is NOT ok.
Additional Notes:
The truck only has 12,009 miles on it we purchased it new in November 2021. Now the fuel gage only shows Full regardless of the amount of gas in the tank. Also when we try to fill the tank the gas pump keeps stopping as if the tank is full even when the tank is not. We are extremely uncomfortable to travel any distance. The dealership looked at the issue and said everything checked out ok. It is NOT ok.
Mfg Campaign: 11501191
Recall Date: Jan 11, 2023
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Purchased truck Sept 30th, 2022. I drive home from the dealership that evening during a heavy rainstorm. Two days later I went to remove front passenger floor mat to put in all weather mats I noticed the carpet floor mat was damp and underneath the mat was wet. I felt the water direction towards the front tire wall area. Truck is back at dealership to determine cause.
Corrective Action:
Purchased truck Sept 30th, 2022. I drive home from the dealership that evening during a heavy rainstorm. Two days later I went to remove front passenger floor mat to put in all weather mats I noticed the carpet floor mat was damp and underneath the mat was wet. I felt the water direction towards the front tire wall area. Truck is back at dealership to determine cause.
Additional Notes:
Purchased truck Sept 30th, 2022. I drive home from the dealership that evening during a heavy rainstorm. Two days later I went to remove front passenger floor mat to put in all weather mats I noticed the carpet floor mat was damp and underneath the mat was wet. I felt the water direction towards the front tire wall area. Truck is back at dealership to determine cause.
Mfg Campaign: 11488484
Recall Date: Oct 8, 2022
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2022 Chevrolet Colorado equipped with Goodyear Tires. Tire Line: Wrangler Duratrac, Tire Size: LT265/65/R17. The contact stated that he noticed that while driving on wet pavement, both rear driver and passenger side tires would brake lose and spin upon acceleration from a complete stop without warning. The tires had yet to be diagnosed or repaired. The manufacturer nor the dealer were notified of the failure. The failure mileage was approximately 50.
Corrective Action:
The contact owns a 2022 Chevrolet Colorado equipped with Goodyear Tires. Tire Line: Wrangler Duratrac, Tire Size: LT265/65/R17. The contact stated that he noticed that while driving on wet pavement, both rear driver and passenger side tires would brake lose and spin upon acceleration from a complete stop without warning. The tires had yet to be diagnosed or repaired. The manufacturer nor the dealer were notified of the failure. The failure mileage was approximately 50.
Additional Notes:
The contact owns a 2022 Chevrolet Colorado equipped with Goodyear Tires. Tire Line: Wrangler Duratrac, Tire Size: LT265/65/R17. The contact stated that he noticed that while driving on wet pavement, both rear driver and passenger side tires would brake lose and spin upon acceleration from a complete stop without warning. The tires had yet to be diagnosed or repaired. The manufacturer nor the dealer were notified of the failure. The failure mileage was approximately 50.
Mfg Campaign: 11481235
Recall Date: Aug 25, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact's partner owned a 2022 Chevrolet Colorado. The contact stated that upon placing the vehicle into park, he went into a store while his partner remained in the vehicle with the engine running. The vehicle began to roll back as an abnormal, whining sound began to emit from the transmission. As the vehicle began to roll over a curb and into some grass, the passenger attempted to exit the vehicle but was unsuccessful. The vehicle continued to roll back as the vehicle into the telephone pole which caused the vehicle to come to a stop. The air bags did not deploy upon impact. The contact stated that the air bag, seat belt, and the service safety restraint warning lights appeared on the instrument panel. The passenger was taken to the hospital by ambulance where she was treated for a head and neck injury. A police report was filed. The contact was able to secure the damaged front passenger side door with a bungee cord and drove the vehicle home. The manufacturer was notified about the failure and a report was filed; a resolution of the failure had yet to be determined. The vehicle had yet to be diagnosed for the cause of the failure; however, upon investigation, the contact believed that the failure was the result of a park to reverse defect. The vehicle had been deemed a total loss by an insurance adjuster and was destroyed. The failure mileage was approximately 7,950.
Corrective Action:
The contact's partner owned a 2022 Chevrolet Colorado. The contact stated that upon placing the vehicle into park, he went into a store while his partner remained in the vehicle with the engine running. The vehicle began to roll back as an abnormal, whining sound began to emit from the transmission. As the vehicle began to roll over a curb and into some grass, the passenger attempted to exit the vehicle but was unsuccessful. The vehicle continued to roll back as the vehicle into the telephone pole which caused the vehicle to come to a stop. The air bags did not deploy upon impact. The contact stated that the air bag, seat belt, and the service safety restraint warning lights appeared on the instrument panel. The passenger was taken to the hospital by ambulance where she was treated for a head and neck injury. A police report was filed. The contact was able to secure the damaged front passenger side door with a bungee cord and drove the vehicle home. The manufacturer was notified about the failure and a report was filed; a resolution of the failure had yet to be determined. The vehicle had yet to be diagnosed for the cause of the failure; however, upon investigation, the contact believed that the failure was the result of a park to reverse defect. The vehicle had been deemed a total loss by an insurance adjuster and was destroyed. The failure mileage was approximately 7,950.
Additional Notes:
The contact's partner owned a 2022 Chevrolet Colorado. The contact stated that upon placing the vehicle into park, he went into a store while his partner remained in the vehicle with the engine running. The vehicle began to roll back as an abnormal, whining sound began to emit from the transmission. As the vehicle began to roll over a curb and into some grass, the passenger attempted to exit the vehicle but was unsuccessful. The vehicle continued to roll back as the vehicle into the telephone pole which caused the vehicle to come to a stop. The air bags did not deploy upon impact. The contact stated that the air bag, seat belt, and the service safety restraint warning lights appeared on the instrument panel. The passenger was taken to the hospital by ambulance where she was treated for a head and neck injury. A police report was filed. The contact was able to secure the damaged front passenger side door with a bungee cord and drove the vehicle home. The manufacturer was notified about the failure and a report was filed; a resolution of the failure had yet to be determined. The vehicle had yet to be diagnosed for the cause of the failure; however, upon investigation, the contact believed that the failure was the result of a park to reverse defect. The vehicle had been deemed a total loss by an insurance adjuster and was destroyed. The failure mileage was approximately 7,950.
Mfg Campaign: 11469125
Recall Date: Jun 14, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's partner owned a 2022 Chevrolet Colorado. The contact stated that upon placing the vehicle into park, he went into a store while his partner remained in the vehicle with the engine running. The vehicle began to roll back as an abnormal, whining sound began to emit from the transmission. As the vehicle began to roll over a curb and into some grass, the passenger attempted to exit the vehicle but was unsuccessful. The vehicle continued to roll back as the vehicle into the telephone pole which caused the vehicle to come to a stop. The air bags did not deploy upon impact. The contact stated that the air bag, seat belt, and the service safety restraint warning lights appeared on the instrument panel. The passenger was taken to the hospital by ambulance where she was treated for a head and neck injury. A police report was filed. The contact was able to secure the damaged front passenger side door with a bungee cord and drove the vehicle home. The manufacturer was notified about the failure and a report was filed; a resolution of the failure had yet to be determined. The vehicle had yet to be diagnosed for the cause of the failure; however, upon investigation, the contact believed that the failure was the result of a park to reverse defect. The vehicle had been deemed a total loss by an insurance adjuster and was destroyed. The failure mileage was approximately 7,950.
Corrective Action:
The contact's partner owned a 2022 Chevrolet Colorado. The contact stated that upon placing the vehicle into park, he went into a store while his partner remained in the vehicle with the engine running. The vehicle began to roll back as an abnormal, whining sound began to emit from the transmission. As the vehicle began to roll over a curb and into some grass, the passenger attempted to exit the vehicle but was unsuccessful. The vehicle continued to roll back as the vehicle into the telephone pole which caused the vehicle to come to a stop. The air bags did not deploy upon impact. The contact stated that the air bag, seat belt, and the service safety restraint warning lights appeared on the instrument panel. The passenger was taken to the hospital by ambulance where she was treated for a head and neck injury. A police report was filed. The contact was able to secure the damaged front passenger side door with a bungee cord and drove the vehicle home. The manufacturer was notified about the failure and a report was filed; a resolution of the failure had yet to be determined. The vehicle had yet to be diagnosed for the cause of the failure; however, upon investigation, the contact believed that the failure was the result of a park to reverse defect. The vehicle had been deemed a total loss by an insurance adjuster and was destroyed. The failure mileage was approximately 7,950.
Additional Notes:
The contact's partner owned a 2022 Chevrolet Colorado. The contact stated that upon placing the vehicle into park, he went into a store while his partner remained in the vehicle with the engine running. The vehicle began to roll back as an abnormal, whining sound began to emit from the transmission. As the vehicle began to roll over a curb and into some grass, the passenger attempted to exit the vehicle but was unsuccessful. The vehicle continued to roll back as the vehicle into the telephone pole which caused the vehicle to come to a stop. The air bags did not deploy upon impact. The contact stated that the air bag, seat belt, and the service safety restraint warning lights appeared on the instrument panel. The passenger was taken to the hospital by ambulance where she was treated for a head and neck injury. A police report was filed. The contact was able to secure the damaged front passenger side door with a bungee cord and drove the vehicle home. The manufacturer was notified about the failure and a report was filed; a resolution of the failure had yet to be determined. The vehicle had yet to be diagnosed for the cause of the failure; however, upon investigation, the contact believed that the failure was the result of a park to reverse defect. The vehicle had been deemed a total loss by an insurance adjuster and was destroyed. The failure mileage was approximately 7,950.
Mfg Campaign: 11469125
Recall Date: Jun 14, 2022
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact's partner owned a 2022 Chevrolet Colorado. The contact stated that upon placing the vehicle into park, he went into a store while his partner remained in the vehicle with the engine running. The vehicle began to roll back as an abnormal, whining sound began to emit from the transmission. As the vehicle began to roll over a curb and into some grass, the passenger attempted to exit the vehicle but was unsuccessful. The vehicle continued to roll back as the vehicle into the telephone pole which caused the vehicle to come to a stop. The air bags did not deploy upon impact. The contact stated that the air bag, seat belt, and the service safety restraint warning lights appeared on the instrument panel. The passenger was taken to the hospital by ambulance where she was treated for a head and neck injury. A police report was filed. The contact was able to secure the damaged front passenger side door with a bungee cord and drove the vehicle home. The manufacturer was notified about the failure and a report was filed; a resolution of the failure had yet to be determined. The vehicle had yet to be diagnosed for the cause of the failure; however, upon investigation, the contact believed that the failure was the result of a park to reverse defect. The vehicle had been deemed a total loss by an insurance adjuster and was destroyed. The failure mileage was approximately 7,950.
Corrective Action:
The contact's partner owned a 2022 Chevrolet Colorado. The contact stated that upon placing the vehicle into park, he went into a store while his partner remained in the vehicle with the engine running. The vehicle began to roll back as an abnormal, whining sound began to emit from the transmission. As the vehicle began to roll over a curb and into some grass, the passenger attempted to exit the vehicle but was unsuccessful. The vehicle continued to roll back as the vehicle into the telephone pole which caused the vehicle to come to a stop. The air bags did not deploy upon impact. The contact stated that the air bag, seat belt, and the service safety restraint warning lights appeared on the instrument panel. The passenger was taken to the hospital by ambulance where she was treated for a head and neck injury. A police report was filed. The contact was able to secure the damaged front passenger side door with a bungee cord and drove the vehicle home. The manufacturer was notified about the failure and a report was filed; a resolution of the failure had yet to be determined. The vehicle had yet to be diagnosed for the cause of the failure; however, upon investigation, the contact believed that the failure was the result of a park to reverse defect. The vehicle had been deemed a total loss by an insurance adjuster and was destroyed. The failure mileage was approximately 7,950.
Additional Notes:
The contact's partner owned a 2022 Chevrolet Colorado. The contact stated that upon placing the vehicle into park, he went into a store while his partner remained in the vehicle with the engine running. The vehicle began to roll back as an abnormal, whining sound began to emit from the transmission. As the vehicle began to roll over a curb and into some grass, the passenger attempted to exit the vehicle but was unsuccessful. The vehicle continued to roll back as the vehicle into the telephone pole which caused the vehicle to come to a stop. The air bags did not deploy upon impact. The contact stated that the air bag, seat belt, and the service safety restraint warning lights appeared on the instrument panel. The passenger was taken to the hospital by ambulance where she was treated for a head and neck injury. A police report was filed. The contact was able to secure the damaged front passenger side door with a bungee cord and drove the vehicle home. The manufacturer was notified about the failure and a report was filed; a resolution of the failure had yet to be determined. The vehicle had yet to be diagnosed for the cause of the failure; however, upon investigation, the contact believed that the failure was the result of a park to reverse defect. The vehicle had been deemed a total loss by an insurance adjuster and was destroyed. The failure mileage was approximately 7,950.
Mfg Campaign: 11469125
Recall Date: Jun 14, 2022
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2022 Chevrolet Colorado. The contact stated that while driving at various speeds, the steering wheel would make an abnormal squeaking noise when turning to either the right or the left without warning. The contact had taken the vehicle to be serviced on three separate occasions by two separate dealers. The first visit, the contact had the GM SIR coil and entire steering column replaced. The second visit, the intermediate steering shaft was replaced. The third time, the vehicle was taken to Sir Walter Chevrolet Company (8501 Glenwood Ave, Raleigh, NC 27612) where the intermediate shaft was removed and it was discovered that the boot ring had detached from the boot, the boot was then replaced. Despite the three visits, the contact stated that failure returned soon after each repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 6,000.
Corrective Action:
The contact owns a 2022 Chevrolet Colorado. The contact stated that while driving at various speeds, the steering wheel would make an abnormal squeaking noise when turning to either the right or the left without warning. The contact had taken the vehicle to be serviced on three separate occasions by two separate dealers. The first visit, the contact had the GM SIR coil and entire steering column replaced. The second visit, the intermediate steering shaft was replaced. The third time, the vehicle was taken to Sir Walter Chevrolet Company (8501 Glenwood Ave, Raleigh, NC 27612) where the intermediate shaft was removed and it was discovered that the boot ring had detached from the boot, the boot was then replaced. Despite the three visits, the contact stated that failure returned soon after each repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 6,000.
Additional Notes:
The contact owns a 2022 Chevrolet Colorado. The contact stated that while driving at various speeds, the steering wheel would make an abnormal squeaking noise when turning to either the right or the left without warning. The contact had taken the vehicle to be serviced on three separate occasions by two separate dealers. The first visit, the contact had the GM SIR coil and entire steering column replaced. The second visit, the intermediate steering shaft was replaced. The third time, the vehicle was taken to Sir Walter Chevrolet Company (8501 Glenwood Ave, Raleigh, NC 27612) where the intermediate shaft was removed and it was discovered that the boot ring had detached from the boot, the boot was then replaced. Despite the three visits, the contact stated that failure returned soon after each repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 6,000.
Mfg Campaign: 11460555
Recall Date: Apr 12, 2022
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